Connect with us

Hospitality News

The Role of Artificial Intelligence in Taking Hospitality to the Next Level

Published

on

AI in Hospitality

By: Moe Raslan, Regional Sales Director MENA, CommScope Ruckus Networks

The hospitality industry, like many others, has undergone a profound transformation catalyzed by the COVID-19 pandemic. Despite the challenges, this crisis prompted a reimagining of traditional practices, leading to the integration of innovative technologies that are reshaping the guest experience. Among these technologies, Artificial Intelligence (AI) has emerged as a key player in revolutionizing how hotels interact with their guests and optimize their operations.

As the industry gradually recovers from the pandemic’s impact, hotels have had to exceed the heightened expectations of a tech-savvy and health-conscious customer base. One of the most notable changes has been the shift toward contactless experiences. AI has played a pivotal role in enabling seamless check-ins, check-outs, and other guest interactions. By leveraging AI-driven self-service kiosks and mobile apps, hotels are enhancing guest convenience while reducing physical touchpoints, ensuring safety and comfort.

The advancements in AI have also led to the rise of smart hotels, where predictive analytics and data-driven insights create a tailored experience for each guest. These technologies allow hotels to anticipate guest preferences, offering personalized services that go beyond a mere stay. From room preferences based on previous visits to suggesting dining options aligned with dietary requirements, AI enhances the overall guest journey, fostering loyalty and positive reviews.

Hospitality Market in the Middle East

According to data from UNWTO, the Middle East is the first region in the world to recover to pre-pandemic numbers in Q1 2023. Dubai alone received 14.36 million international visitors in 2022, a difference of 97% YoY from 2021. The Middle East travel and tourism sector contributed to $327 billion to the regional economy. Anticipating robust expansion, projections by the World Travel and Tourism Council reveal that the regional sector’s GDP contribution will exceed $413.2 billion by the end of the year.

Efficiency and Sustainability: AI-Enabled Operational Excellence

A significant aspect of AI’s impact on the hospitality sector lies in operational efficiency. As hotels navigate through a challenging economic landscape, the ability to optimize costs while maintaining service quality is paramount. Integrated IT and Operations Technology (OT) solutions powered by AI enable hotels to streamline various processes, from energy management to asset tracking. This not only drives cost savings but also contributes to the industry’s growing focus on sustainability. AI-driven insights help hotels monitor and regulate energy consumption, contributing to both environmental conservation and cost reduction.

Security is another critical dimension where AI is making substantial headway. In an environment prioritizing guest and staff safety, AI-powered surveillance systems can proactively identify suspicious activities and ensure secure access control. Lost keycards can be tracked to prevent unauthorized entry, enhancing both security and peace of mind for guests and personnel. Additionally, AI-equipped devices such as panic buttons provide immediate assistance to employees in uncomfortable situations, fostering a secure environment.

Optimizing Networks for Seamless Experiences

The integration of AI isn’t limited to guest interactions and security; it extends to network management and analytics. A robust network infrastructure is foundational for delivering exceptional guest experiences. AI-driven network analytics, offered by solutions like RUCKUS Analytics, empowers hotels to monitor and optimize their networks in real-time. This ensures a seamless Wi-Fi experience, which has become a key determinant in guest satisfaction. Machine learning algorithms provide insights that might have been overlooked using traditional analysis methods, allowing hotels to proactively address network issues and minimize disruptions.

As hotels continue to adapt and evolve in this dynamic landscape, the relevance of AI will only grow stronger. From enhancing guest experiences to improving operational efficiency and security, AI is redefining the hospitality industry. As guests demand more personalized, seamless, and sustainable experiences, AI is not just a technological tool but a strategic imperative that enables hotels to exceed expectations and thrive in the post-pandemic era. With the right blend of AI technologies and a solid network foundation, hotels can confidently embrace the “new norm” and set a new standard of excellence in hospitality.

Continue Reading

Hospitality

EMAAR AND LOOTAH BIOFUELS INTRODUCE SUSTAINABLE BIO YACHT FUEL AT DUBAI MARINA YACHT CLUB AND CREEK MARINA YACHT CLUB

Published

on

Ribbon-cutting ceremony on a red carpet at an outdoor venue with five formally dressed individuals standing in front of gold stanchions and blue ribbon, surrounded by modern high-rise buildings and palm trees in the background.

Emaar Hospitality Group, in collaboration with Lootah Biofuels, announced the rollout of a sustainable yacht fuel offering at Dubai Marina Yacht Club (DMYC) and Creek Marina Yacht Club (CMYC); marking one of the first such initiatives within the GCC’s Leisure Marine sector.

This initiative positions both DMYC and CMYC among the region’s early adopters of sustainable bio yacht fuel solutions for recreational vessels, reinforcing Emaar’s practical approach to sustainability and its alignment with the UAE Net Zero 2050 vision.

Under this collaboration, DMYC and CMYC will begin supplying Sustainable Bio Yacht Fuel (SBYF) produced by Lootah Biofuels, made from recycled cooking oil collected from hotels, residences, and Emaar’s integrated developments. The circular process converts waste oil into a marine-grade biofuel, offering yacht owners a more environmentally considerate fueling option directly at their home marinas.

Nicolas Belleton, of Emaar Hospitality Group, commented: “Sustainability is at the heart of how we operate across our Marinas and Hospitality assets. By introducing Sustainable Bio Yacht Fuel, we are giving our members a tangible, responsible choice that aligns with the UAE’s Net Zero 2050 goals, while setting a new standard for eco-innovation in the leisure marine sector.”

The introduction of SBYF will follow a phased, operational rollout to ensure logistical reliability, consistent fuel quality, and long-term sustainability across marina operations. Yacht owners and club members will have access to SBYF at dedicated refueling points within DMYC and CMYC, providing both convenience and a tangible step toward lower-carbon marine leisure activity.

By implementing this initiative across its Marina portfolio, Emaar continues to take a measured, regionally relevant approach to decarbonisation, focusing on actionable, locally sourced solutions rather than broad claims. The collaboration highlights how circular economy principles can be integrated into Emaar’s Hospitality, Leisure, and Marine operations.

Lootah Biofuels, a UAE-based company specialising in biodiesel blends derived from used cooking oil, will oversee the collection, processing, and supply of SBYF to both Marinas. Its solutions have demonstrated meaningful reductions in carbon emission compared with conventional Marine fuel.

Yousif Saeed Lootah, CEO of Lootah Biofuels, commented: “We are proud to partner with Emaar to bring Sustainable Bio Yacht Fuel to Dubai’s Leisure Marine sector. This initiative demonstrates how locally sourced waste materials can be transformed into high-value energy solutions, supporting both environmental and operational progress across the UAE.”

In its initial phase, sustainable fueling operations at DMYC and CMYC will take place on a scheduled basis, with potential expansion based on uptake and demand. The move is expected to contribute incrementally to reducing CO2 emissions from the region’s Leisure Marine activities.

DMYC already holds esteemed environmental recognitions through its Fish Friendly and Clean Marina accreditations, reaffirming its commitment to responsible and sustainable marine practices. Furthering these efforts, DMYC has introduced a sustainable drinking water initiative through “air water” technology, which converts humidity from the atmosphere into potable water. This environmentally conscious solution has been supplying captains and crew at the marina for the past year. The launch of SBYF builds on this strong foundation, further advancing Emaar’s sustainability agenda within the marine leisure sector in a measurable and impactful manner.

This step forms part of Emaar’s ongoing effort to introduce sustainability across its operations and offerings. By partnering with Lootah Biofuels at Dubai Marina Yacht Club and Creek Marina Yacht Club, the company aims to support the UAE’s climate goals while providing yacht owners and members with a practical, responsible fueling alternative.

“Our goal is to make sustainability actionable, not just aspirational. This partnership is a concrete step toward a cleaner, greener marine experience for all our guests.”, Nicolas Belleton concluded.

Continue Reading

Hospitality

SHI WARMS UP JANUARY WITH A CELEBRATION OF TRADITIONAL CHINESE CLAYPOT COOKING

Published

on

Five traditional Chinese claypot dishes served on a dark stone table at SHI restaurant, featuring vibrant vegetables, tender meats, and rich sauces in black claypots with wooden bases, surrounded by chopsticks, empty glasses, and lids

This January, SHI on Bluewaters Island continues its Claypot Menu, celebrating one of the most cherished and time-honoured cooking traditions in Chinese cuisine. Available daily from lunch through dinner, the menu presents a refined selection of claypot dishes, prepared and served using traditional methods that honour authenticity, flavour, and comfort.

Deeply rooted in Chinese culinary culture, claypot cooking is revered for its ability to retain heat, intensify flavours, and creating richness in every dish. The slow, even heat of the claypot allows ingredients to cook gently, preserving their natural textures while allowing sauces, spices, and aromatics to infuse deeply. Traditionally enjoyed during cooler months and shared family-style, claypot dishes symbolise warmth, togetherness, and nourishment.

SHI’s Claypot Menu showcases a thoughtfully curated selection of dishes, including the comforting Tofu Eggplant with Black Bean Sauce, the vegetable-forward Buddha’s Delight, tender Corn-Fed Chicken, flavour-packed Mixed Seafood in Sacha Sauce, and the richly layered Wagyu Beef Claypot. Each dish is served bubbling hot directly to the table, delivering a sensory experience that is both authentic and refined.

Perfect for sharing and lingering, the Claypot Menu at SHI offers guests a soulful winter dining experience—best enjoyed against the backdrop of Bluewaters Island, with views of the Dubai skyline and a setting that invites connection and comfort throughout the season.

Continue Reading

Hospitality

Sun Siyam Iru Veli Awarded “Best Resort” Title at the 2025 Bund Design Hotels Awards

Published

on

Aerial view of Sun Siyam Iru Veli resort showing turquoise ocean, white sandy beach, wooden pier with a docked boat, and a lagoon-shaped swimming pool surrounded by sun loungers and tropical palm trees. Would you like me to also provide an SEO-friendly caption and optimized image file name for WordPress upload?

Sun Siyam Iru Veli was honored with the coveted ‘Best Resort’ title at the 17th annual ‘Stylish Escape’ Bund Design Hotels Awards, during a prestigious ceremony held on 3rd December at Shanghai’s former Hendricks Institute on the North Bund. The accolade places the resort among a select group of properties shaping the future of design-led hospitality.

Presented by The Bund Media, an influential voice in the industry for over two decades, the award is celebrated as a definitive barometer for hotel design and innovation. The event, which also marked the launch of the new MILESTONE Landmark Awards, gathered over one hundred distinguished guests from the global architecture, design, and art communities.

The award recognises Sun Siyam Iru Veli’s exceptional contribution to redefining modern hospitality. The resort masterfully embodies the spirit of contemporary design, seamlessly blending commercial vitality, artistic ambiance, and a rich humanistic fabric. Its revolutionary approach to aesthetics has set a new standard for what constitutes an asset of lasting beauty.

“We are honoured by this recognition,” said Masdhooq Saeed, General Manager of Sun Siyam Iru Veli. “Here, nature defines the architecture. The island’s beaches, vegetation, and reef form the heart of the design, with every structure shaped to enhance, not overshadow, its surroundings. Our team is deeply committed to preserving this balance, ensuring the integrity and authenticity of the island.”

True to its philosophy, Sun Siyam Iru Veli offers guests an intimate island hideaway in a breathtakingly boutique setting. As a quintessential spot to relax, recharge, and reconnect, the resort stands as a beacon of thoughtful, human-centric design in the heart of the Maldives.

Continue Reading

Trending

Copyright © 2023 | The Integrator