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The Role of Artificial Intelligence in Taking Hospitality to the Next Level

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2 years ago

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AI in Hospitality

By: Moe Raslan, Regional Sales Director MENA, CommScope Ruckus Networks

The hospitality industry, like many others, has undergone a profound transformation catalyzed by the COVID-19 pandemic. Despite the challenges, this crisis prompted a reimagining of traditional practices, leading to the integration of innovative technologies that are reshaping the guest experience. Among these technologies, Artificial Intelligence (AI) has emerged as a key player in revolutionizing how hotels interact with their guests and optimize their operations.

As the industry gradually recovers from the pandemic’s impact, hotels have had to exceed the heightened expectations of a tech-savvy and health-conscious customer base. One of the most notable changes has been the shift toward contactless experiences. AI has played a pivotal role in enabling seamless check-ins, check-outs, and other guest interactions. By leveraging AI-driven self-service kiosks and mobile apps, hotels are enhancing guest convenience while reducing physical touchpoints, ensuring safety and comfort.

The advancements in AI have also led to the rise of smart hotels, where predictive analytics and data-driven insights create a tailored experience for each guest. These technologies allow hotels to anticipate guest preferences, offering personalized services that go beyond a mere stay. From room preferences based on previous visits to suggesting dining options aligned with dietary requirements, AI enhances the overall guest journey, fostering loyalty and positive reviews.

Hospitality Market in the Middle East

According to data from UNWTO, the Middle East is the first region in the world to recover to pre-pandemic numbers in Q1 2023. Dubai alone received 14.36 million international visitors in 2022, a difference of 97% YoY from 2021. The Middle East travel and tourism sector contributed to $327 billion to the regional economy. Anticipating robust expansion, projections by the World Travel and Tourism Council reveal that the regional sector’s GDP contribution will exceed $413.2 billion by the end of the year.

Efficiency and Sustainability: AI-Enabled Operational Excellence

A significant aspect of AI’s impact on the hospitality sector lies in operational efficiency. As hotels navigate through a challenging economic landscape, the ability to optimize costs while maintaining service quality is paramount. Integrated IT and Operations Technology (OT) solutions powered by AI enable hotels to streamline various processes, from energy management to asset tracking. This not only drives cost savings but also contributes to the industry’s growing focus on sustainability. AI-driven insights help hotels monitor and regulate energy consumption, contributing to both environmental conservation and cost reduction.

Security is another critical dimension where AI is making substantial headway. In an environment prioritizing guest and staff safety, AI-powered surveillance systems can proactively identify suspicious activities and ensure secure access control. Lost keycards can be tracked to prevent unauthorized entry, enhancing both security and peace of mind for guests and personnel. Additionally, AI-equipped devices such as panic buttons provide immediate assistance to employees in uncomfortable situations, fostering a secure environment.

Optimizing Networks for Seamless Experiences

The integration of AI isn’t limited to guest interactions and security; it extends to network management and analytics. A robust network infrastructure is foundational for delivering exceptional guest experiences. AI-driven network analytics, offered by solutions like RUCKUS Analytics, empowers hotels to monitor and optimize their networks in real-time. This ensures a seamless Wi-Fi experience, which has become a key determinant in guest satisfaction. Machine learning algorithms provide insights that might have been overlooked using traditional analysis methods, allowing hotels to proactively address network issues and minimize disruptions.

As hotels continue to adapt and evolve in this dynamic landscape, the relevance of AI will only grow stronger. From enhancing guest experiences to improving operational efficiency and security, AI is redefining the hospitality industry. As guests demand more personalized, seamless, and sustainable experiences, AI is not just a technological tool but a strategic imperative that enables hotels to exceed expectations and thrive in the post-pandemic era. With the right blend of AI technologies and a solid network foundation, hotels can confidently embrace the “new norm” and set a new standard of excellence in hospitality.

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INDIKAYA INTRODUCES A NATIONAL DAY MENU ROOTED IN HERITAGE AND CRAFTED WITH QUIET AMBITION

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11 minutes ago

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November 20, 2025

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A close-up shot of a creamy dessert in a stemmed glass, topped with fruit on a skewer, next to a small UAE flag

In honour of the UAE’s 54th National Day, INDIKAYA presents a one day dining experience that reflects the nation’s spirit of unity through refined Indian flavours. On Monday, December 2nd, guests are invited to savour a special Eid Al Etihad multi course menu shaped by craftsmanship, balance, and cultural depth. In recognition of the 54 years of the Union, the experience valued at AED 350 will be offered at an exclusive AED 160 per person, a generous fifty four percent tribute to the occasion.

Rather than celebrating with grandeur, INDIKAYA embraces the day with sincerity. “National Day brings together everyone who calls the UAE home,” said Chef Hemant, Indikaya. “Our intention is simple. We honour the day through thoughtful dishes that respect where we come from and reflect who we are today.”

The Eid Al Etihad menu is composed as a gentle progression of flavours. The experience begins with an Amuse Bouche that introduces the meal’s sensorial rhythm. Guests can then choose from two vegetarian appetisers, the Jaitooni Malai Paneer Tikka with its velvety marinade or the Subz Shikampuri Kebab shaped by centuries old culinary practice. Non vegetarian selections include the Malabari Fish Tikka inspired by coastal seasoning traditions, or the Kesari Murgh Ki Chaap, a saffron guided preparation known for its depth and aroma.

The main course highlights dishes that balance richness with restraint. Vegetarian guests may enjoy the Khumbh Makhane Ka Salan, a harmony of mushrooms and fox nuts in a layered gravy, or the Paneer Methi Ki Bhurji where the creaminess of paneer meets the gentle bitterness of fenugreek. Non vegetarian options include Kandhari Murgh, known for its delicate acidity, and Lagan Ka Ghost, a slow cooked lamb dish that showcases the patience and precision of Indian culinary artistry. Each main course is complemented with Dal Makhani, Minted Kabuli Pulao, and Assorted Indian Breads.

The experience concludes with two timeless desserts. Berry Phirni offers a cool and creamy finale with soft fruit notes, while Malai Kulfi delivers a dense, nostalgic sweetness. Both desserts close the menu on a composed and celebratory note.

With limited availability, this National Day menu invites guests to share a moment that feels both intimate and festive. Early reservations are strongly encouraged.

About INDIKAYA
INDIKAYA is a refined, modern expression of Indian cuisine. Rooted in heritage and shaped with restraint, the restaurant offers a sensorial journey curated by Chef Hemant Oberoi. Located on Level 2 of the Shangri La Dubai Hotel, INDIKAYA brings together bold flavour, understated elegance, and cultural depth in every plate. “Every Bite Tells a Story” 

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KONJIKI HOTOTOGISU LAUNCHES WEEKEND BREAKFAST ON PALM JUMEIRAH

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24 minutes ago

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November 20, 2025

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A wooden tray holding a selection of Japanese-inspired breakfast items, including avocado toast, a side salad, yogurt with granola and fruit, pancakes, and a cup of tea

Konjiki Hototogisu, Dubai’s Michelin Bib Gourmand 2024 & 2025 Japanese restaurant, is giving early risers a reason to set their alarms. Best known for its award-winning ramen, the Tokyo-born brand is expanding beyond its lunch and dinner repertoire with the launch of a Breakfast Menu. Served exclusively at its newly opened Palm Jumeirah Mall branch, the menu will be available from 21st November.

Slightly more relaxed in spirit than its Tokyo original, but with the same commitment to craft, balance and flavour, the new Palm Jumeirah location has quickly gained a loyal following for its shoyu ramen, gyoza, tempura and kushiyaki plates enjoyed at the counter. Now, the restaurant brings its Japanese culinary sensibility to the morning table with a concept designed for both fans and families alike.

The breakfast experience remains refined, thoughtful and unmistakably Konjiki: Japanese-inspired comfort, fresh produce and precise flavours, all served in a casual, weekend-friendly setting.

Available every Friday to Sunday (walk-ins only), 8:30am to 11:30am, the menu features two breakfast formats:

Breakfast mains

A line-up of morning favourites with a Konjiki twist, including Sourdough Burrata, Hummus Beetroot Sourdough, Corn Fritters with Poached Egg, Crispy Eggs Croissant, Chicken Katsu Sando, Smoked Salmon Toast and Grilled Beef Bacon Toast.

Build-your-own Breakfast Bento tray

A fresh take on the traditional Japanese bento, allowing guests to customise one main, one salad, one soup and one side. Options include Wakame Salad, Kenchin-Jiru Soup, Fruits & Granola and more. Each bento includes eggs cooked to preference and a cup of green tea, with speciality coffee available on request. Guests can also choose between one soup and pancakes to complete their meal.

Designed with families in mind, the new Palm Jumeirah space is the first Konjiki outlet in the UAE to introduce a family-focused dining experience, complete with a dedicated kids’ menu and a specially curated soft-play garden for children aged three years and above.

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ELEVATE YOUR BUSINESS LUNCH WITH ROHINI AT MÖVENPICK JLT

Published

8 hours ago

on

November 20, 2025

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Rohini restaurant interior at Mövenpick JLT featuring colorful seating, Indian artwork, decorative tree, and modern dining ambiance


Rohini at Mövenpick JLT has unveiled a weekday Business Lunch bringing fresh Indian flavours to midday dining. With a two-course menu for AED 80 and a three-course menu for AED 95, both inclusive of soft drinks or water, the offering delivers great flavour and value in one easy decision. Served Monday to Friday from 12:30 pm to 3:30 pm, it’s a great-value option for a more enjoyable midday break.

Rohini aims to keep the experience simple and pleasant. Guests can choose from a lineup of Indian starters, mains, and desserts that pair familiar comfort with a modern touch. Each dish is designed to be balanced and enjoyable without slowing down the rest of the day, making it ideal for quick catch-ups, team lunches, or a quiet moment away from the desk. Rohini’s warm, comfortable setting adds to the appeal. Service stays efficient, and the overall atmosphere keeps the focus on good food and a smooth midday pause.


What to Expect:
● A curated 2 or 3 course Indian Business Lunch with soft drinks or water
● Starters, mains, and desserts featuring clean, flavour-forward Indian dishes
● Balanced portions suited for workday dining
● A relaxed, welcoming space ideal for meetings and weekday breaks
Rohini’s Business Lunch offers great value, steady flavour, and a comfortable setting, making it an easy choice for anyone craving Indian food in the JLT area. It is straightforward, satisfying, and designed to brighten up the middle of a busy day.

Business Lunch Details:
● Monday to Friday | 12:30 pm to 3:30 pm
● AED 80 for 2 courses, AED 95 for 3 courses (with soft drinks or water)

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