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74% of UAE employees agree that AI is the biggest opportunity for future of workforce

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Mark Ackerman, Area VP for MEA

While optimistic about value of technology and digital skills, 54% acknowledged that their formal education did not prepare them for today’s working world

ServiceNow today released the findings of a new study that explored employee sentiment on the impact of technology and digital skills on their career and the future of the workplace. 79% of surveyed UAE employees agreed that digital skills give people an edge in business and an almost equal number (84%) said new technologies are helping them reach their potential.

The study — which surveyed 5,500 working adults (18+) in the UAE, France, Germany, Ireland, Italy, Sweden, Switzerland, the Netherlands and the UK — also highlighted that UAE employees are far more positive about the impact of AI on their jobs, compared to their EMEA peers. Almost three quarters (74%) — a whole 26 percentage points higher than the EMEA average — agree that AI is the biggest opportunity for the future of the workforce. An equal number agreed that AI will boost productivity in the workforce, while only 52% of EMEA employees shared the same sentiment.

Although UAE employees are largely optimistic about the value of tech and digital skills, half of workers (54%) acknowledged that their formal education did not prepare them for today’s working world and 82% also noted that additional education on technology/digital skills would help them feel more confident about their career prospects. As a consequence, seven in ten workers in the UAE (72%) recommended that formal education on AI should be mandatory before the age of 18 and a similar proportion (71%) think the same about coding. 72% also agreed that there needs to be a standardized qualification for digital skills that employers can recognize. Speaking of employers, 81% of UAE employees said businesses have a responsibility to promote the development of AI skills in the workforce.

Commenting on the findings from the study, Mark Ackerman, Area VP for Middle East & Africa at ServiceNow said, “There are two key takeaways for me. For one, while it is clear that employees in the UAE welcome more digital technologies in the workplace, organizations need to be thoughtful when making these investments — an approach that unifies and simplifies processes, will ensure that technology works for employees and customers. The second is that organizations have to make a commitment to providing their employees with not just a career path, but also with the re-skilling and up-skilling opportunities and training programs that will enable them to be their best selves and be valuable contributors to the company and broader community.”

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The Role of Generative AI in Cyber Security

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AI cybersecurity

GenAI and cyber security

AI is the hottest topic in the universe. Pairing AI with cybersecurity opens up vast possibilities and challenges. Many security professionals believe that integrating intelligence into cybersecurity can enhance defenses against sophisticated cyberattacks. However, cybercriminals are also leveraging AI to weaponize their assaults. Check Point partnered with market researchers at Vanson Bourne to examine how security professionals are incorporating Generative AI (GenAI) into their practices. Several key findings from their research are outlined below.

Skills gap

Despite over 70 percent of respondents feeling confident about their organization’s defenses, eighty-nine percent countered their optimism by acknowledging that employing qualified people was challenging. The cyber security skills gap puts a serious damper on how effective organizations can assemble the right defenses against AI-infused cybercrime.

“An overwhelming 89% of IT and security professionals report a significant skills gap, underscoring the urgent need for innovative solutions.”

Surveyed professionals said the skills gap significantly hampers an organization’s ability to conduct efficient security operations. A substantial 98 percent of those affected reported an “impact” on their security operations, with 40 percent citing a “strong impact.”

Enter GenAI

No organization, large or small. can ignore the potential impact of a major cyberattack. As a result, surveyed organizations said they have turned to AI-powered tools to boost cyber security, including incident response, malware protection, and data loss protection. Clearly, AI is etching its role in providing better protection of the digital landscape.

“97-99% of organizations utilize AI-powered tools, with a significant shift towards GenAI for a comprehensive security strategy.”

GenAI benefits

Organizations have embraced GenAI for strategic purposes, with many using it for over a year to bolster cybersecurity against sophisticated threats and improve incident response rates. Across all regions, GenAI tools are recognized for better understanding user behavior and anomalies. However, European respondents showed less agreement on AI’s potential for enhancing efficiency compared to APAC professionals, who indicated GenAI’s role in streamlining security operations and resource allocation.

The skills gap paradox and GenAI

Bridging the Gap: GenAI can be an ally in addressing the skills gap. It offers a way to augment existing capabilities and improve efficiency, especially in sectors with a high demand for cyber security proficiency.

“Gen-AI is instrumental in closing the cyber security skills gap, with 98% of affected organizations recognizing its impact on operational efficiency.”

Industry-specific insights

The impact of GenAI varies across sectors, with particular benefits observed in healthcare and finance. These sectors recognize Gen-AI’s potential to significantly reduce manual work and increase the efficiency of incident response.

To this survey question, “Thinking about GenAI / AI/ML Deep-Learning, to what extent do you agree or disagree with the following statements,” most respondents agreed that AI tools will improve their efficiency, increase their incident response rates, and help close skills gaps in their organizations.

Here are other results:

• GenAI has/can significantly reduce manual work for our security team: Healthcare (32% lower)
• AI/ML Deep Learning has/can greatly increase our efficiency with incident response: Energy, oil/gas, and utilities (36% higher)
• Gen AI has/can significantly increase our catch rate: Finance/banking/investments (35% higher)
• AL/ML Deep Learning has/can help to substantially bridge the cyber security skills gap in my organization (for those experiencing skills gap in cyber security operations): Finance/banking/investments (28% improvement)

Investment and Implementation

The commitment to integrating GenAI into cyber security is strong, with 90 percent of organizations planning to prioritize AI/ML and GenAI tools. This is accompanied by an anticipated increase in budget allocations for GenAI tools.

“90% of organizations prioritize investments in GenAI tools, reflecting a strategic shift towards innovative cyber security solutions.”

GenAI Transformation

While the outlook is optimistic, concerns and challenges do remain. Organizations highlight the importance of keeping AI models updated while being cognizant of the challenges, such as ensuring compliance with data regulations.

The journey towards a GenAI-integrated security landscape will offer security leaders both rewards and challenges. However, it’s clear, GenAI will help transform organizations as cyber security providers incorporate greater intelligence. Embracing GenAI with strategic foresight will pave the way for a more secure and resilient digital future.

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Tech Reports

The Top Digital Threats Facing Organizations in the Region

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hacked digital threat

Top threats

    • Of nearly 30,000 critical risk alerts identified by Help AG in 2023, the dominant threat categories were found to be Credential Theft (49%) and Brand Abuse (39%), while Data Leakage and Phishing represented 10% and 1.5% of use cases respectively.
    • Cyberthreats majorly impacted the Education (36%), Aviation (29%), and Healthcare sectors (15%), which represented a combined 80% of targeted organizations in the GCC.
    • Organizations in the Government (8%), Investment (7%), and Banking and Finance (4%) sectors followed, as transactions in these sectors became increasingly digitized.
    • There was a 42% jump in Distributed Denial-of-Service (DDoS) attacks in 2023, with Help AG recording 213,434 attacks of this nature.
    • The longest DDoS attack lasted for over 5 days, while the largest attack by bandwidth logged in at a record-breaking rate of 461.5 Gigabits per second (Gbps).
    • 40% of DDoS attacks targeted the Government sector in 2023, followed by 29% for the Telecoms sector, 9% for Aviation, and 5% for Oil & Gas.
    • The Financial and Telecoms sector experienced the largest DDoS attacks by volume, logging in at 461.5 Gbps and 302.2 Gbps, respectively.
    • Trends in cybersecurity investment
    • In 2023, cyber defense investments doubled amid the continuing digital transformation surge, with GCC enterprises and governments exhibiting growth in:

    Cybersecurity Estate Consolidation: 100+% growth in technology and vendor relationships consolidation.

    Managed Cyber Defense: Investment skyrockets due to the increasing complexity of the digital threat landscape.

    Cybersecurity Advisory: 2x growth in investments due to the growing regulatory compliance requirements.

    DDoS Protection: Complementing classic DDoS protection with adaptive solutions.

    • Investments spanned preventative, detective, responsive, and predictive controls.
      • Multi-factor authentication implementations rose by 16%, while patch management processes saw a 13% increase, highlighting critical efforts to thwart threat actors and maintain system integrity.
      • Implementation of web application firewalls increased by 9%, and identity access management also grew by 9%, indicating a strengthening of web and identity security frameworks.
      • Privileged access management saw a 10% increase, enhancing security for critical server access, and dedicated data activity monitoring rose by 15%, reflecting growing concerns over data privacy and protection.
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    Tech Reports

    GEOPOLITICAL UNREST GENERATES AN ONSLAUGHT OF DDOS ATTACKS

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    hacker CYBERATTACK

    NETSCOUT SYSTEMS released findings from its 2H2023 DDoS Threat Intelligence Report that dissects trends and attack methodologies adversaries use against service providers, enterprises, and end-users. The information cited in the report is gathered from NETSCOUT’s unparalleled internet visibility at a global scale, collecting, analyzing, prioritizing, and disseminating data on DDoS attacks from 214 countries and territories, 456 vertical industries, and more than 13,000 Autonomous System Numbers (ASNs). Driven by tech-savvy and politically motivated hacktivist groups and an increase in DNS water torture attacks, NETSCOUT observed more than 7 million DDoS attacks in the second half of 2023, representing a 15% increase from the first half.

    Hacktivism Increases Ten-Fold

    DDoS (Distributed Denial-of-Service) hacktivism transcended geographic borders during the past year, exemplifying a shift in the global security landscape. Groups like NoName057(016) and Anonymous Sudan, as well as lone hackers and small collectives, are increasingly using DDoS to target those ideologically opposed to them, for example:

    • Peru experienced a 30% increase in attacks tied to protests of former Peruvian President Fujimori’s release from prison on December 6.
    • Poland experienced a surge in attacks at the end of 2023 associated with a regime change and statements reaffirming Poland’s support of Ukraine in the Russia-Ukraine conflict.
    • Anonymous Sudan attacked X (formerly Twitter) to influence Elon Musk regarding Starlink service in Sudan, and it attacked Telegram for suspending its main channel.

    NoName057(016), Anonymous Sudan, and Killnet have taken credit for DDoS attacks in Ukraine, Russia, Israel, and Palestine targeting communications infrastructure, hospitals, and banks. Daily attacks from hacktivists increased more than ten-fold between the first and second halves of 2023. NoName057(016) topped the list of DDoS adversaries in 2023, targeting 780 websites across 35 countries.

    Water Torture Attacks Rise

    Targeting critical systems at the heart of the Internet’s control plane, DNS (Domain Name System) water torture attacks have been on the rise since the end of 2019. DNS query floods designed to overwhelm authoritative DNS servers experienced a massive 553% increase from 1H2020 to 2H2023. Rather than targeting one website or server, adversaries go after entire systems, resulting in even more damage.

    Gaming and Gambling Targeted

    NETSCOUT findings point to gaming — and the gambling associated with gaming – as a primary target for DDoS attacks. Threat actors are drawn to the sector’s substantial financial value and the goal of disrupting competitors, especially during online esports tournaments. Historically, 80-90% of all DDoS attacks are related to gaming and gambling. NETSCOUT assessed attacks on enterprises in these sectors, determining that more than 100,000 DDoS attacks were deployed against those in gaming, and over 20,500 were made against those tied to gambling in 2023.

    In addition, based on NETSCOUT’s observations of the DDoS threat landscape, approximately 1% of DDoS attacks are suppressed from originating networks.

    “Global adversaries have become more sophisticated in the past year attacking websites and overloading servers to lockout customers and inflict digital chaos to influence geopolitical issues,” stated Richard Hummel, senior threat intelligence lead, NETSCOUT. “The relentless barrage of DDoS threats drives up costs and creates security fatigue for network operators. They cannot safeguard their digital assets without the proper advanced DDoS protection leveraging predictive, real-time threat intelligence.”

    Multiple decades of experience working with the world’s largest service providers and enterprises give NETSCOUT far-reaching visibility into the global internet to discern the pulse of the digital world. Our capacity to monitor and respond to DDoS attacks is powered by our ATLAS platform, which enables us to analyze an impressive 500 terabits per second (Tbps) of network traffic.

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