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Enhancing Security and Operational Efficiency: AI-Powered Surveillance at Media One Hotel

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hotel AI security

In the ever-evolving landscape of hospitality, ensuring security and operational efficiency is paramount for guest satisfaction and smooth hotel management. Leveraging cutting-edge technology, Media One Hotel has implemented an innovative AI tool provided by Ipsotek on our security cameras, revolutionizing their surveillance capabilities. This advanced system not only enhances security but also offers a plethora of functionalities that significantly improve operational workflows. Let’s delve into the remarkable features and benefits provided by this AI-powered tool.

Notifications Implemented:

Traffic Congestion Detection: With real-time traffic congestion detection, the system alerts staff to potential bottlenecks, enabling proactive measures to alleviate congestion and ensure smooth traffic flow within the premises.

Illegal Parking Monitoring: Unauthorized parking can disrupt operations and compromise security. The AI tool promptly notifies staff of any instances of illegal parking, allowing for timely intervention and enforcement of parking regulations.

Face Alert System: The face alert system is a powerful tool for guest management. It enables instant identification of VIP arrivals or blacklisted individuals, facilitating personalized services for esteemed guests while ensuring the safety and security of the premises.

Unattended Object Detection: Unattended objects can pose security risks. The AI tool promptly identifies and alerts staff to any unattended items, enabling swift action to address potential threats and ensure guest safety.

Unattended Front Desk Monitoring: Continuous monitoring of the front desk ensures that there are no lapses in guest service. The AI tool alerts staff if the front desk is unattended, allowing for immediate staffing adjustments to maintain high-quality service standards.

Lobby Congestion Management: Efficient management of lobby congestion is crucial for a seamless guest experience. The AI tool monitors lobby traffic and alerts staff to congestion hotspots, enabling proactive crowd management measures to ensure guest comfort and safety.

These notifications serve as invaluable tools for highlighting potential issues that may have been overlooked, empowering the hotel team to address them promptly and effectively.

Daily/Weekly Reports:

In addition to real-time notifications, the AI-powered surveillance system generates comprehensive daily and weekly reports, providing invaluable insights into hotel operations. Some key reports include:

Vehicle Count: Detailed breakdowns of vehicle counts in various areas such as the basement, podium, and delivery zones enable the hotel to correlate this data with revenue reports, facilitating better resource allocation and revenue optimization strategies.

Daily Visitor Analysis: Analyzing daily hotel visitors by age, gender, and time provides valuable insights into operational flow, resource allocation, and lobby coverage. This data empowers the hotel to tailor services and allocate resources effectively to meet guest needs.

Alarm Reports: Detailed reports on notifications generated by the AI tool offer valuable insights into security incidents and operational challenges, enabling the hotel to analyze trends, identify areas for improvement, and implement proactive measures to enhance security and efficiency.

These reports serve as invaluable tools for data-driven decision-making, enabling Media One Hotel to optimize operations, enhance security, and deliver exceptional guest experiences.

To complement the advanced capabilities of the AI-powered surveillance system, Media One Hotel has implemented strategic changes in front desk and security staff timings, optimizing resource allocation and ensuring comprehensive coverage throughout the day.

Front Desk Staff Timings:

The front desk is the heart of guest services, and Media One Hotel recognizes the importance of maintaining a strong presence at all times. To achieve this, shifts for front desk staff have been carefully adjusted to ensure 24/7 coverage. Staff rotations and schedules are meticulously planned to accommodate peak hours and maintain optimal guest service standards. Additionally, real-time monitoring of front desk activity allows for immediate adjustments in staffing levels based on demand fluctuations.

Security Staff Timings and Patrolling Changes:

Security personnel play a vital role in safeguarding guests, staff, and property. To enhance security effectiveness, Media One Hotel has implemented strategic changes in security staff timings and patrolling schedules. Security personnel are deployed strategically during peak hours and in high-traffic areas to ensure maximum visibility and deterrence.

Moreover, the AI-powered surveillance system enables intelligent patrolling strategies by identifying areas of potential concern in real-time. Based on notifications generated by the system, security patrol routes and timings are adjusted dynamically to address emerging security threats and operational challenges promptly.

By aligning front desk and security staff timings with operational needs and leveraging the capabilities of the AI-powered surveillance system, Media One Hotel ensures comprehensive coverage and proactive management of security and guest service requirements around the clock.

These coordinated efforts between technology and human resources underscore Media One Hotel’s commitment to providing a safe, secure, and seamless guest experience, setting new benchmarks for excellence in hospitality operations. As the industry continues to evolve, Media One Hotel remains at the forefront, embracing innovative solutions and adapting operational strategies to meet the dynamic needs of guests and stakeholders alike.

In conclusion, the implementation of an AI-powered surveillance system at Media One Hotel represents a significant step forward in security and operational efficiency. By leveraging advanced technology to detect and address potential issues in real-time and generate insightful reports for data-driven decision-making, Media One Hotel is setting new standards for excellence in hospitality. As the hospitality industry continues to evolve, embracing innovative solutions like AI-powered surveillance will be key to staying ahead of the curve and delivering unparalleled guest experiences.

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Hospitality

A SIZZLING VALENTINE’S ROMANCE AT MARRIOTT AL FORSAN

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Indulge in a romantic four-course dinner paired with a bottle of Prosecco

Celebrate love this Valentine’s Day with an intimate dining experience at The Grill, Marriott Al Forsan. Couples are invited to indulge in a sizzling four-course dinner, thoughtfully crafted for the occasion and perfectly paired with a bottle of Prosecco.

Set against a warm and elegant ambiance, it’s the ideal setting for a memorable night together.

Date: Saturday, 14th February
Time: 6:30 PM – 11:30 PM
Venue: The Grill, Marriott Al Forsan, Abu Dhabi

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Hospitality

PROJECT CHAIWALA AND OATLY INTRODUCE THE KARAK CLUB AT DXB AIRPORT

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Project Chaiwala branded takeaway iced chai cup, canvas tote bag, and rolling suitcase covered with brand stickers being carried while walking through an airport terminal

Project Chaiwala (PCW), Dubai’s homegrown chai brand founded in 2017 by Justin Joseph and Ahmed Kazim, has partnered with Swedish oat-based dairy alternative brand Oatly to launch The Karak Club, exclusively at Dubai International Airport (DXB). For a limited time, the world’s busiest international airport will welcome travellers from every corner of the globe to experience the UAE’s beloved karak chai with a plant-based twist.

With the support of travel and retail partner Lagardère Travel Retail, The Karak Club will be live across DXB Terminal 3 and select Terminal 1 outlets from December 15, 2025, to February 15, 2026. The concept reimagines Dubai’s unofficial national drink using Oatly’s non-dairy alternatives in innovative formats such as iced chai, smoothies, shakes, and soft serve. Travellers can also purchase limited-edition merchandise, including postcards, custom playing cards, luggage tags, stickers, and tote bags, celebrating the collaboration.

“This is Project Chaiwala showcasing Dubai’s unique flavour to the world through Oatly’s plant-based magic, turning karak from a fresh milk tradition into a global lifestyle experience,” said Ahmed Kazim, Co-founder of Project Chaiwala.

“Born from our first Karak Club community event at Project Chaiwala’s Cinema Akil flagship in Alserkal Avenue, this DXB edition targets young, global urban travellers seeking authentic flavours of Dubai’s third-culture identity in a modern, accessible way. As a homegrown brand with global aspirations, we’re proud to champion Dubai’s multicultural spirit at DXB, following our representations at SXSW 2025 with Museum of the Future, EXPO 2020, and COP28,” added Justin Joseph, Co-founder of Project Chaiwala.

“We’re honoured to bring the Karak Club to DXB, one of the world’s cultural melting pots, through our collaboration with Project Chaiwala and Lagardère Travel Retail UAE. Together, we’re celebrating the heritage of karak chai, reimagined with Oatly as a delicious alternative to the traditional dairy-based drink. In a moment of taste bonanza and rising non-coffee based beverages, Project Chaiwala’s creativity and Lagardère’s commitment to delivering lifestyle experiences at DXB enable us to bridge cultures through flavour for travellers and the wider airport community”, says Dimitri de Martignac, Regional Director Oatly MEA.

Founded after countless chai breaks between Justin Joseph and Ahmed Kazim during their time as colleagues in Dubai International Financial Centre (DIFC), Project Chaiwala was inspired by the founders’ brainstorming sessions and travels to Darjeeling and West Bengal’s tea estates, inspired by their love for getting the perfect cup of chai. Their first pop-up at Etisalat Beach Canteen led to the opening of the flagship Cinema Akil café in Alserkal Avenue in 2018, a cultural hub that captures the brand’s ethos of “Blending Tradition, Brewing Innovation.” The café’s offerings include the signature Clove-Chocolate Karak, vada pav, cheese toast, spicy chana, and Karak Groove Sessions with local DJs.

Evolving from a lifestyle café into an omnichannel brand, Project Chaiwala successfully pivoted during the 2020 pandemic, expanding into packaged retail with handcrafted tea blends now available at Spinneys, ENOC, Careem, Noon, and Amazon. The brand currently employs over 20 team members across café, retail, and B2B operations — including corporate outlets at ENBD and Standard Chartered, and more than 100 HORECA accounts. Through proceeds from its clay kulhar cups, Project Chaiwala supports ethical initiatives promoting education, clean water access, and women’s empowerment.

Activation Locations at DXB:

●      Project Chaiwala, Concourse C, S34, Terminal 3

●      Project Chaiwala, Daily DXB, Concourse B, Terminal 3

●      Project Chaiwala, Concourse A, Terminal 3

●      FIX Coffee, Daily DXB, Terminal 1

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Hospitality

DUBAI’S HAG AL LEILA CELEBRATIONS DRAW STRONG ENGAGEMENT ACROSS CITYWIDE ACTIVATIONS

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Families and children queue around a colourful HAG AL LEILA activation inside a Dubai shopping mall, where staff distribute sweets and lead festive activities in a decorated central atrium

Dubai’s Hag Al Leila celebrations concluded this week with strong engagement across a wide-ranging programme of community, cultural, and destination-based activations, marking the opening moment of the Season of Wulfa and setting the tone for the Holy Month of Ramadan.

Observed across the city, Hag Al Leila in Dubai brought residents and visitors together through shared moments rooted in generosity, participation, and the exchange of sweets. From heritage-led experiences and neighbourhood gatherings to activations in major destinations, the programme reflected how the tradition continues to be lived and shared across generations.

Across the programme, activations recorded strong footfall and sustained participation, with high levels of engagement from families, children, and wider communities. Public response reinforced Hag Al Leila’s role as a shared cultural moment, experienced through familiar rituals that encourage connection, participation, and a gentle transition into the reflective rhythm of Ramadan.

Key activations across Dubai helped translate the tradition into diverse contemporary settings while remaining grounded in cultural authenticity. Dubai Hills Mall hosted one of the season’s most visible celebrations, adapting the traditional door-to-door custom into a guided, child-led experience within a major retail destination. Cultural institutions led by Dubai Culture delivered neighbourhood-rooted programming, including heritage trails, workshops, and creative activities designed to introduce younger audiences to the meaning and rituals of the occasion.

Dubai Municipality activated public spaces and community venues across the city, embedding Hag Al Leila within everyday neighbourhood life and ensuring broad public access to the celebration. At the Museum of the Future, the tradition was reimagined through an interactive cultural programme combining storytelling and hands-on activities, while the Knowledge and Human Development Authority’s student design initiative, delivered in collaboration with Patchi, engaged young people directly in cultural storytelling through contemporary creative expression. More than 45 activations unfolded across retail destinations, cultural venues, and community hubs, delivered in collaboration with a range of public and private partners as part of the wider Season of Wulfa programme.

Muna Faisal Al Gurg, CEO of the Museums and Heritage Sector at Dubai Culture, affirmed the Authority’s commitment to raising awareness of Hag Al Leila’s cultural significance, saying: “Hag Al Leila represents an authentic Emirati tradition that reflects the essence of our heritage and embodies generosity, kindness, and tolerance. It is also a powerful expression of our pride in our national identity. Through this initiative, we aim to strengthen community engagement, introduce the youth to our customs, and deepen their sense of belonging.”

Al Gurg added: “Each year, we celebrate this occasion through programmes hosted across our cultural sites to highlight the meaning, symbolism, and beauty of Hag Al Leila. We seek to preserve the custom in the Emirati collective memory, underscore its value, and showcase how it fosters harmony within the community. These efforts also help future generations connect with their roots and cultivate national pride.

Ahmed Al Khaja, CEO of Dubai Festivals and Retail Establishment (DFRE), said: “Hag Al Leila continues to resonate because it is experienced in familiar, shared spaces across the city. This year’s programme demonstrated how simple, community-centred moments can create meaningful connections, particularly for younger generations. The strong engagement we saw across activations reflects the city’s appreciation for traditions that bring people together and naturally set the tone for the Holy Month of Ramadan.”

With Hag Al Leila setting the tone across the city, the Season of Wulfa now moves into its next phase, as Dubai prepares to observe Ramadan through a programme of cultural, community, and citywide experiences shaped by reflection, connection, and shared responsibility.

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