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The Future of Finance: Confluence of Digital Banking and Payments-as-a- Service

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digital banking

Authored by: Manasvi Ghelani, Associate Director – Customer Engagement, Frost & Sullivan

The Ever-Evolving Financial Landscape

Gone are the days of long lines at the bank and physical cheques. Today, a simple tap on your phone can manage your finances, from bill payments to investment tracking. This digital revolution, driven by Digital Banking and Payments-as-a-Service (PaaS), has transformed the financial landscape for consumers and businesses, delivering unprecedented convenience and security. But like every great transformation, there will be winners and losers. Understanding these evolving trends and their strategic implications is crucial for any participant in the financial landscape.

Digital Banking: Convenience Redefines Finance

In an age where speed and security are paramount, traditional banking practices must evolve a mile a minute. Today, banks deliver financial products and services through electronic channels, primarily mobile applications and web interfaces, virtual wallets, peer-to-peer payments, and personalized financial management tools. Alongside, access to smartphones and high-speed internet connectivity has only fuelled the growth of digital banking, enabling customers to perform financial transactions anytime, anywhere. According to Ericsson Mobility Report [1], the GCC is forecast to have 62 million 5G mobile subscriptions by the end of 2026, accounting for nearly three-quarters of all mobile subscriptions in the Gulf region at that time. So, it is not surprising that 90% of consumers prefer to use mobile banking applications and digital tools to manage their finances, as found in the Digital Banking Attitudes Survey conducted by Chase in 2023 [2].

To understand how Digital Banking became fundamental, we need to track back a few decades. In 1980, United American Bank, a community bank headquartered in Tennessee, partnered with then- electronics giant Radio Shack to offer the first home banking service via a special modem. By 2006, internet banking became commonplace in the USA. The East caught up in no time.

The United Arab Emirates has emerged as a global leader in digital banking adoption, ranking sixth in penetration according to Finder, an Australian financial comparison website. This trend is reflected in a 40% decline in branches of locally incorporated banks over the past decade, with only 489 remaining at the end of December 2023, as reported by the central bank [3].

The benefits of digital banking are undeniable. For banks, it provides significant cost savings, allowing them to invest in innovation and improve profitability. For customers, it offers convenience, accessibility, and real-time control over their finances. Millennials and Gen Z, the dominant demographic cohorts, are digital natives who expect a seamless online experience. Traditional banks risk losing these tech-savvy customers if they fail to offer robust digital solutions. Frost & Sullivan analysis shows that the global market for mobile commerce was valued at about USD 814 billion in 2021 and is expected to grow by 32% between 2022 and 2030. Hence, these platforms leverage cutting-edge technologies such as cloud computing, artificial intelligence (AI), machine learning (ML), and biometric authentication to deliver personalized experiences and enhance security.

And wisely enough, most banks prefer to focus on their core banking activities and partner with specialised cloud platform providers for the non-core functions in the payments value chain, such as transaction processing, gateway integration, regulatory compliance, information security management, etc. This infrastructure is Payments-as-a-Service (PaaS).

PaaS eliminates the need for expensive in-house payment infrastructure development and maintenance, resulting in significant cost savings. Businesses can quickly integrate payment functionalities into their platforms with minimal development effort, accelerating time to market. The solution is designed to scale with business growth, accommodating increased transaction volumes and evolving payment needs.

Competitive Landscape Widens Opportunity Horizon

PaaS facilitates the rise of embedded finance, where financial services are seamlessly integrated into non-financial applications. This allows a wide array of businesses – from ride-hailing services to online marketplaces – to offer payment functionalities within their platforms, creating a smooth and frictionless user experience.

Traditional banks, fintech startups, technology giants, and payment processors are all exploring cutting-edge payment technologies like blockchain and tokenization to stay ahead of the curve. Traditional banks in the Middle East, such as Emirate NBD, Mashreq, Qatar National Bank, Al Rajhi Bank, and others, are increasingly investing in digital transformation initiatives to stay competitive in the digital age. They are enhancing their digital banking platforms and partnering with fintech companies to offer innovative services to customers.

Neo Banks in the region that initially were subsidiaries of established traditional banks now have digital-only competitors like Wio, Zand, YAP, and others, creating a tremendous impact on consumers owing to their new business model, which is customer-centric, operationally efficient, and profitable at scale.

Fintech startups are disrupting the traditional banking sector with their agile and customer-centric approach. These startups are leveraging technology to provide a wide range of financial services, including digital banking, lending, wealth management, and payments. Some notable players in the Middle East region are Mamo, Tabby, Tamara, Telr, and NymCard.

Technology giants such as STC Pay, Etisalat Digital, Du Telecom, and Careem Pay are some of the regional players that have expanded into the digital banking and payments market. These companies offer digital wallet solutions, allowing users to make secure payments using their smartphones.

Payment processors like Tap Payments, Checkout.com, and Network International play a critical role in enabling digital payments for businesses of all sizes. These companies provide payment processing services, payment gateways, fraud prevention solutions, and other payment optimization tools that streamline the payment process for merchants and consumers alike.

This digital revolution presents a double-edged sword. Agile incumbents can unlock unprecedented opportunities, while those who do not adapt will face momentous challenges. Tech-savvy newcomers will erode traditional revenue streams, and lower barriers to entry will intensify competition within the sector.

Regulatory Frameworks for Checks and Balances

Many countries in the Middle East region have stringent licensing requirements for digital banks and payment service providers. These regulations often involve capital requirements, cybersecurity standards, and compliance measures to prevent money laundering and terrorist financing. In addition to that, a thorough understanding of local laws and regulations, proactive engagement with regulators, and robust compliance measures to mitigate risks and ensure long-term success are also a must.

Having said that, regulators are playing their part to promote and support digital banking. The UAE Digital Economy Strategy, Egypt Vision 2030, Qatar Vision 2030, Mauritius Vision 2050, Saudi Vision 2030 are all strategic initiatives that will reshape the financial services landscape in the region positioning the region as a hub for digital banking and PaaS innovation. They distinguish themselves by embracing Islamic finance principles, driving government-led digital transformation initiatives, investing in digital identity solutions, facilitating collaboration between banks and fintech startups, and adopting real-time payments. Open banking, for instance, championed by regulators across the region, will empower consumers with more control over their financial data. This will foster innovation and competition, leading to a broader range of enhanced financial services from third-party providers. Blockchain-powered solutions such as smart contracts and decentralized finance (DeFi) will reduce the risk of fraudulent activities and provide customers with a high level of trust in digital banking systems.

To conclude, the future of digital banking and Payment-as-a-Service is being shaped by a confluence of megatrends, including digital transformation, open banking, personalization, fintech ecosystems, security and trust, financial inclusion, and regulatory evolution. By fostering innovation and prioritizing customer-centricity, stakeholders can shape a future of finance that is inclusive, resilient, and sustainable for all.

References:

Https://Media.Chase.com/. https://media.chase.com/news/consumers-rely-more-and-more-on- mobile-banking

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Bridging Global Finance and Regional Demand in the UAE

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With a strategic foothold in the UAE, global financial players are tailoring platforms, Sharia-compliant solutions, and tech-driven experiences to meet the region’s evolving trading demands.

Here is an exclusive interview with Pavel Spirin, Chief Growth Officer, Rostro Group.

Scope Markets is planning to expand into the UAE. What strategic importance does this region hold for your global operations?

The UAE plays a key role in our global strategy. While the population may be relatively small at around 10 million, the country is a gateway into the wider MENA region, where we see strong and growing demand for financial services. We’ve already received provisional approval from the Securities and Commodities Authority and are in the final stages of securing our full license. This market allows us to bring decision-making closer to our regional clients and establish a meaningful presence in a fast-growing financial hub.

How is Scope Markets differentiating itself in the highly competitive UAE financial services and trading space?

We’re focused on building products and experiences that genuinely reflect what clients here want. That means offering Sharia-compliant and swap-free account options, streamlining transactions to ensure instant deposits and withdrawals, and optimizing our platforms for mobile use. We’re also committed to being fully licensed and regulated in the UAE, which we believe is essential for building trust. Ultimately, our goal is to provide a responsive and tech-forward experience tailored to the unique needs of traders in this region.

What has been your experience working within the UAE’s regulatory frameworks, and how do you view the country’s role as a global financial hub?

Our experience with the Securities and Commodities Authority has been very constructive. The regulatory process is clear and well-structured, which gives firms like ours confidence in long-term planning. We’re currently finalizing our licensing and taking the required regulatory exams. What stands out to us is how fast the UAE has developed its financial infrastructure. It’s building frameworks for crypto, fintech, and online trading at a pace we haven’t seen elsewhere, and that positions the country as an increasingly important global financial center.

How are you tailoring your offerings, platforms, or services to better serve traders and investors in the UAE and the wider GCC region?

We’re building out our product range and services to reflect the regional demand for asset classes like gold, along with culturally aligned features such as Sharia-compliant accounts. We’ve also seen that mobile-first experiences, fast execution, and automation are priorities for traders here, so those are central to our platform development. On the service side, we’re looking to establish regional support functions to make sure our clients in the UAE and GCC are well served and engaged.

What major trends do you see shaping the future of online trading and fintech in the Middle East, and how is Scope Markets positioned to respond to them?

We’re seeing rapid growth in mobile-first fintech adoption, a strong push for automation, and increased regulatory clarity in areas like crypto. Traders are becoming more sophisticated and expect seamless user experiences, fast payments, and localized features. There’s also strong interest in diversification, particularly in gold, which continues to attract attention due to global uncertainty. We’re positioning ourselves to meet these needs through tech development, regulatory compliance, and regional product adaptation so we can evolve with the market.

What message would you like to share with your UAE-based clients and stakeholders about Scope Markets’ long-term plans in this market?

We’re here for the long term. We’re committed to being fully licensed, transparent, and responsive to the needs of traders in the UAE. This includes delivering regionally relevant products, building local infrastructure, and continuing to invest in the tools and technology that matter to our clients. Our aim is to support traders with a platform that’s reliable, compliant, and built around how people in this market want to trade.

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Emerging Trends Shaping Financial Empowerment and Inclusion in the UAE Workforce

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Emerging Trends Shaping Financial Empowerment and Inclusion in the UAE Workforce

By Claudio Di Zanni, Managing Director, Edenred Middle East

A portrait of Claudio Di Zanni, Managing Director, Edenred Middle East
Claudio Di Zanni, Managing Director, Edenred Middle East

One of the most critical issues faced by low-income employees across the UAE and the broader Gulf region is achieving true financial empowerment. In the UAE, over 60% of the workforce comprises low-income migrant workers earning less than AED 5,000 per month. These employees are the backbone of the nation’s key industries, yet many still struggle to access the benefits of a fully digital financial ecosystem.

While the UAE’s Wage Protection System (WPS) was introduced to safeguard workers’ rights—ensuring salaries are paid accurately, on time, and through traceable digital channels—the banking system’s minimum salary requirement prevents a large portion of the workforce from opening traditional accounts. This creates a structural gap that payroll solutions are designed to fill, enabling compliant salary payments and basic access to digital finance.

As the Middle East accelerates its digital transformation and workforce reforms, how workers are paid and supported financially has become as important as how they contribute to growth. This shift has put a renewed spotlight on the systems managing their wages and day-to-day financial needs. For low-income employees, these systems determine not just how they are paid, but how securely they live—affecting access to savings, remittances, and their ability to handle emergencies.

When Digital Pay Isn’t Enough

The introduction of the Wage Protection System marked a turning point in the UAE’s journey toward fair and transparent wage practices. Today, nearly all employees are paid through digital channels, ensuring salaries are disbursed accurately and on time. Yet despite these advances, a significant percentage of wages are still withdrawn in cash each month, showing that digital pay does not automatically translate into digital financial inclusion.

For many employees, limited digital literacy, mistrust of financial systems, and unfamiliarity with digital tools prevent them from engaging fully with the digital economy. As a result, the very system designed to protect and empower workers can feel more like a compliance obligation than an opportunity for empowerment.

This is where payroll providers play a critical role. Too often, the industry stops at compliance—ensuring wages are delivered digitally—without addressing the human factors that determine whether employees can truly benefit from financial technology. Empowerment comes not from the transfer itself, but from helping workers understand, trust, and use digital money confidently. Only then can payroll innovation translate into lasting financial well-being and equal access to economic opportunity across the UAE.

Digital salary management platforms have already transformed how employees receive and manage their earnings. Mobile apps and prepaid cards now give workers immediate access to their wages, allowing them to make purchases, send remittances, and track expenses in real time. Many solutions integrate seamlessly with the WPS, enabling even unbanked employees to participate in the digital economy for the first time. A recent study found that organizations implementing mobile-accessible payroll solutions report up to 25 percent higher employee satisfaction, underscoring the clear business value of digital inclusion.

Empowering Through Education

Financial literacy programs are equally critical in helping employees make informed decisions about saving, budgeting, credit, and long-term planning. In the UAE, less than 31 percent of the population demonstrates basic financial literacy, highlighting a major opportunity to empower workers through education.

From workshops to mobile-based learning tools, such programs can equip employees with the practical skills to use digital salary systems effectively, avoid debt traps, and build savings or plan remittances. Employers that distribute salary cards directly at worker accommodations and provide multilingual support during onboarding see much higher adoption rates, as these field-level activations build trust and make digital tools easier to use.

Employers who take financial education seriously often see a clear business impact. Companies that invest in onboarding sessions and field engagement consistently report higher digital adoption rates. These activations not only build trust but also transform digital payroll from a compliance task into a tangible employee benefit.

When workers understand and trust digital tools, they gain control over their finances—and that stability shows at work. Financial stress is one of the most common challenges among low-income employees, limiting their ability to manage urgent expenses and affecting productivity, retention, and overall well-being. In sectors such as construction, this stress can even impact concentration and safety, as employees distracted by financial worries are less able to perform at their best.

Partnerships between employers and fintechs like Edenred are expanding this approach, combining digital wage tools with financial education programs that improve confidence, satisfaction, and long-term well-being.

The Next Phase of Financial Empowerment

Employers remain central to driving inclusion. By choosing payroll partners that provide multilingual support, education, and easy mobile access, companies can reduce disputes, strengthen retention, and improve overall workforce stability.

A growing number of organizations are now exploring earned wage access programs, which allow employees to access a portion of their earned income before payday. Surveys show that most low-income workers value this flexibility to cover urgent expenses, medical bills, or family emergencies—without resorting to high-interest loans or informal borrowing. When paired with education and budgeting tools, earned wage access can provide not just relief in emergencies but also encourage more responsible money management.

This flexibility can increase employees’ sense of financial security, yet it should complement—not replace—broader financial literacy and planning initiatives. The most successful models combine accessible financial products, user education, and ongoing engagement, ensuring workers have both the tools and the confidence to manage their finances effectively.

As technology evolves, artificial intelligence and data analytics will make financial support more personalized and accessible. Predictive models can help employers identify employees under financial strain, while new digital products can guide users toward healthier financial behaviors. But technology alone will not close the gap.

Real progress will depend on collaboration between fintechs, employers, and regulators to build an ecosystem that blends technology, education, and empathy. Businesses increasingly recognize that supporting workers in their financial journeys fosters a more engaged and loyal workforce, directly impacting productivity and retention. Selecting payroll partners that combine compliance with education, multilingual support, and mobile accessibility helps companies reduce payroll disputes and improve satisfaction.

The trajectory of financial empowerment for low-income employees in the UAE is promising. The next stage will depend on how effectively stakeholders align innovation with understanding—ensuring every salary payment becomes an opportunity for inclusion and growth. When that happens, financial empowerment will move from aspiration to reality.

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MultiBank Group and Khabib Nurmagomedov Launch an Exclusive Worldwide Multi-Billion-Dollar Joint Venture to Build the World’s First Regulated Tokenized Sports Ecosystem

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Multibank Group, the financial derivatives institution, has entered into an exclusive worldwide multi-billion-dollar joint venture with global sports icon and undefeated UFC champion Khabib Nurmagomedov (29-0) to create a first-of-its-kind regulated ecosystem connecting global finance, sports and technology.

The partnership will culminate in the creation of a multi-billion-dollar joint venture, MultiBank Khabib LLC, uniting two global powerhouses: MultiBank Group, a leader in regulated financial excellence, and Khabib Nurmagomedov, undefeated in the octagon and whose influence extends far beyond sport. The company will operate from MultiBank Group’s headquarters in Dubai, building a worldwide network of high-end sports ventures and real-world digital assets. This structure fulfills the vision of MultiBank Group Founder and Chairman, Naser Taher, for an exclusive global joint venture, granting MultiBank exclusive rights to develop and promote projects under the Khabib Nurmagomedov brand name, including the development of 30 state of the art Khabib gyms, Gameplan and Eagle FC brands.

The entire venture is backed by MultiBank Group’s regulated digital ecosystem and powered by its cornerstone $MBG Token being the driving force behind its expanding portfolio of real-world-asset (RWA) technologies and initiatives.

 Naser Taher, Founder and Chairman of MultiBank Group, stated: “From the UAE, we are shaping a new blueprint for the business of sport through the regulated tokenization of real-world sports assets (RWSA). Together with Khabib Nurmagomedov, and powered by our ecosystem token, $MBG, we are uniting finance and athletics into a single transparent, technology-driven ecosystem — one built on trust, innovation, and the strength of the MultiBank framework. This initiative proudly aligns with the UAE’s vision of becoming a global hub for digital asset innovation and world-class sports.

Khabib Nurmagomedov added: “This partnership with MultiBank Group is built on shared values of strength, respect, and discipline. Together with Multibank, we are building real global opportunities that go beyond sport, empowering athletes, and fans through a regulated and innovative digital ecosystem. This is only the beginning.”

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