Financial
The Future of Finance: Confluence of Digital Banking and Payments-as-a- Service

Authored by: Manasvi Ghelani, Associate Director – Customer Engagement, Frost & Sullivan
The Ever-Evolving Financial Landscape
Gone are the days of long lines at the bank and physical cheques. Today, a simple tap on your phone can manage your finances, from bill payments to investment tracking. This digital revolution, driven by Digital Banking and Payments-as-a-Service (PaaS), has transformed the financial landscape for consumers and businesses, delivering unprecedented convenience and security. But like every great transformation, there will be winners and losers. Understanding these evolving trends and their strategic implications is crucial for any participant in the financial landscape.
Digital Banking: Convenience Redefines Finance
In an age where speed and security are paramount, traditional banking practices must evolve a mile a minute. Today, banks deliver financial products and services through electronic channels, primarily mobile applications and web interfaces, virtual wallets, peer-to-peer payments, and personalized financial management tools. Alongside, access to smartphones and high-speed internet connectivity has only fuelled the growth of digital banking, enabling customers to perform financial transactions anytime, anywhere. According to Ericsson Mobility Report [1], the GCC is forecast to have 62 million 5G mobile subscriptions by the end of 2026, accounting for nearly three-quarters of all mobile subscriptions in the Gulf region at that time. So, it is not surprising that 90% of consumers prefer to use mobile banking applications and digital tools to manage their finances, as found in the Digital Banking Attitudes Survey conducted by Chase in 2023 [2].
To understand how Digital Banking became fundamental, we need to track back a few decades. In 1980, United American Bank, a community bank headquartered in Tennessee, partnered with then- electronics giant Radio Shack to offer the first home banking service via a special modem. By 2006, internet banking became commonplace in the USA. The East caught up in no time.
The United Arab Emirates has emerged as a global leader in digital banking adoption, ranking sixth in penetration according to Finder, an Australian financial comparison website. This trend is reflected in a 40% decline in branches of locally incorporated banks over the past decade, with only 489 remaining at the end of December 2023, as reported by the central bank [3].
The benefits of digital banking are undeniable. For banks, it provides significant cost savings, allowing them to invest in innovation and improve profitability. For customers, it offers convenience, accessibility, and real-time control over their finances. Millennials and Gen Z, the dominant demographic cohorts, are digital natives who expect a seamless online experience. Traditional banks risk losing these tech-savvy customers if they fail to offer robust digital solutions. Frost & Sullivan analysis shows that the global market for mobile commerce was valued at about USD 814 billion in 2021 and is expected to grow by 32% between 2022 and 2030. Hence, these platforms leverage cutting-edge technologies such as cloud computing, artificial intelligence (AI), machine learning (ML), and biometric authentication to deliver personalized experiences and enhance security.
And wisely enough, most banks prefer to focus on their core banking activities and partner with specialised cloud platform providers for the non-core functions in the payments value chain, such as transaction processing, gateway integration, regulatory compliance, information security management, etc. This infrastructure is Payments-as-a-Service (PaaS).
PaaS eliminates the need for expensive in-house payment infrastructure development and maintenance, resulting in significant cost savings. Businesses can quickly integrate payment functionalities into their platforms with minimal development effort, accelerating time to market. The solution is designed to scale with business growth, accommodating increased transaction volumes and evolving payment needs.
Competitive Landscape Widens Opportunity Horizon
PaaS facilitates the rise of embedded finance, where financial services are seamlessly integrated into non-financial applications. This allows a wide array of businesses – from ride-hailing services to online marketplaces – to offer payment functionalities within their platforms, creating a smooth and frictionless user experience.
Traditional banks, fintech startups, technology giants, and payment processors are all exploring cutting-edge payment technologies like blockchain and tokenization to stay ahead of the curve. Traditional banks in the Middle East, such as Emirate NBD, Mashreq, Qatar National Bank, Al Rajhi Bank, and others, are increasingly investing in digital transformation initiatives to stay competitive in the digital age. They are enhancing their digital banking platforms and partnering with fintech companies to offer innovative services to customers.
Neo Banks in the region that initially were subsidiaries of established traditional banks now have digital-only competitors like Wio, Zand, YAP, and others, creating a tremendous impact on consumers owing to their new business model, which is customer-centric, operationally efficient, and profitable at scale.
Fintech startups are disrupting the traditional banking sector with their agile and customer-centric approach. These startups are leveraging technology to provide a wide range of financial services, including digital banking, lending, wealth management, and payments. Some notable players in the Middle East region are Mamo, Tabby, Tamara, Telr, and NymCard.
Technology giants such as STC Pay, Etisalat Digital, Du Telecom, and Careem Pay are some of the regional players that have expanded into the digital banking and payments market. These companies offer digital wallet solutions, allowing users to make secure payments using their smartphones.
Payment processors like Tap Payments, Checkout.com, and Network International play a critical role in enabling digital payments for businesses of all sizes. These companies provide payment processing services, payment gateways, fraud prevention solutions, and other payment optimization tools that streamline the payment process for merchants and consumers alike.
This digital revolution presents a double-edged sword. Agile incumbents can unlock unprecedented opportunities, while those who do not adapt will face momentous challenges. Tech-savvy newcomers will erode traditional revenue streams, and lower barriers to entry will intensify competition within the sector.
Regulatory Frameworks for Checks and Balances
Many countries in the Middle East region have stringent licensing requirements for digital banks and payment service providers. These regulations often involve capital requirements, cybersecurity standards, and compliance measures to prevent money laundering and terrorist financing. In addition to that, a thorough understanding of local laws and regulations, proactive engagement with regulators, and robust compliance measures to mitigate risks and ensure long-term success are also a must.
Having said that, regulators are playing their part to promote and support digital banking. The UAE Digital Economy Strategy, Egypt Vision 2030, Qatar Vision 2030, Mauritius Vision 2050, Saudi Vision 2030 are all strategic initiatives that will reshape the financial services landscape in the region positioning the region as a hub for digital banking and PaaS innovation. They distinguish themselves by embracing Islamic finance principles, driving government-led digital transformation initiatives, investing in digital identity solutions, facilitating collaboration between banks and fintech startups, and adopting real-time payments. Open banking, for instance, championed by regulators across the region, will empower consumers with more control over their financial data. This will foster innovation and competition, leading to a broader range of enhanced financial services from third-party providers. Blockchain-powered solutions such as smart contracts and decentralized finance (DeFi) will reduce the risk of fraudulent activities and provide customers with a high level of trust in digital banking systems.
To conclude, the future of digital banking and Payment-as-a-Service is being shaped by a confluence of megatrends, including digital transformation, open banking, personalization, fintech ecosystems, security and trust, financial inclusion, and regulatory evolution. By fostering innovation and prioritizing customer-centricity, stakeholders can shape a future of finance that is inclusive, resilient, and sustainable for all.
References:
- Ericsson Mobility Report. https://www.ericsson.com/en/reports-and-papers/mobility- report/closer-look/gcc
- Consumers Rely More and More on Mobile Banking, New Chase Study Finds.
Https://Media.Chase.com/. https://media.chase.com/news/consumers-rely-more-and-more-on- mobile-banking
- Central Bank of UAE. Monetary, Banking & Financial Markets Developments, February 2024. https://www.centralbank.ae/media/v5hn2ulx/uae-monetary-banking-financial-markets- developments-report-q4-december-2023.pdf
Financial
How Ruya Is Redefining Faith-Aligned Financial Services in the UAE

In an interview with Christoph Koster, CEO ruya we dive deep into how Ruya is blending technology, transparency, and Islamic principles to shape the future of finance in the UAE.
Could you take us through the journey of Ruya and what sets Ruya’s digital infrastructure apart from other digital or neo banks in the region?
In 2024, ruya emerges as the UAE’s digital-first Islamic community bank, aiming to integrate modern financial technology with the principles of Islamic banking. The bank’s mission is to provide ethical, transparent, and inclusive financial services tailored to the diverse needs of its community.
A significant milestone in ruya’s journey is becoming the first Islamic bank globally to offer customers direct access to virtual asset investments, including Bitcoin, through its mobile app. This service is made possible through a strategic partnership with Fuze, a VARA-licensed leader in virtual asset service provider (VASP). Together, ruya and Fuze aim to provide a secure and ethical entry point into the digital economy for all Muslims, ensuring that the services are fully Shari’ah-compliant and aligned with the principles of Islamic finance.
Could you walk us through the customer journey—what does buying or selling crypto through ruya’s app actually look like?
The customer experience is designed to be straightforward and user-friendly. Customers can log into the ruya mobile app using secure authentication methods, navigate to the ‘Investments’ section, and select ‘Virtual Assets.’ First-time users complete a streamlined onboarding process, including understanding the terms and conditions and confirming their agreement to the terms and conditions. Subsequently, customers can buy or sell approved virtual assets, such as Bitcoin, with transactions executed in real-time. Users can monitor their virtual asset holdings, view transaction history. All transactions are conducted within a closed-loop system, ensuring security and compliance with Islamic banking principles.
Unlike many crypto platforms that encourage short-term trading, ruya promotes long-term wealth building—how is this being achieved in practice?
ruya’s approach to virtual asset investment focuses on promoting long-term wealth accumulation. Each virtual asset offered is vetted and approved by the bank’s Internal Shari’ah Supervisory Committee, ensuring alignment with Islamic ethical standards. The platform discourages speculative trading by focusing on assets with long-term growth potential and provides tools to support goal-oriented investment strategies. Through community centers and customer support channels, ruya offers personalized guidance to help customers align their investments with their financial goals.
What metrics or indicators does Ruya use to evaluate financial resilience and long-term value for customers investing in virtual assets?
To assess and enhance financial resilience, ruya monitors several key indicators, including customer engagement, investment behavior patterns, portfolio performance over time, and customer feedback gathered through surveys and support interactions. These metrics help the bank continuously improve its services and support mechanisms.
Ruya emphasizes a “customer-first” approach. How are you ensuring that customers feel informed, supported, and in control of their virtual asset investments?
The bank’s customer-first philosophy is implemented through transparent communication about investment options and associated risks, educational initiatives such as webinars and tutorials, personalized support via in-app chat, call centers, and community centers, and a user-friendly app interface that allows customers to easily navigate their investment options and monitor their portfolios.
What’s next for ruya—will we see expansion into other Shari’ah-compliant asset classes such as tokenized sukuks or digital gold?
Looking ahead, ruya is committed to expanding its suite of Shari’ah-compliant investment offerings. The bank is actively working on the integration of Shari’ah-compliant stocks & ETF trading, enabling access to over 60,000 instruments both local and global as well as tokenized sukuks to provide customers with access to Islamic bonds in a digital format, enhancing liquidity and accessibility. Development is also underway to offer gold investments, allowing customers to invest in gold through the platform in a manner that aligns with Islamic financial principles. These initiatives aim to diversify investment options for customers, enabling them to build robust, ethical, and future-ready portfolios.
In summary, ruya’s journey reflects a commitment to innovation, ethical banking, and community engagement. By integrating Shari’ah-compliant virtual asset investments into its digital platform, the bank provides customers with secure, ethical, and accessible financial services. The focus on long-term wealth building, financial resilience, and customer support ensures that ruya meets the evolving needs of its clientele while adhering to Islamic banking principles.
Financial
Al Etihad Payments Elected to PCI SSC Board of Advisors for 2025–2027 Term

Al Etihad Payments has been elected to the 2025–2027 Board of Advisors for the Payment Card Industry Security Standards Council (PCI SSC). AEP is among the first organizations from the Middle East to be elected to this global body driven by the UAE’s growing leadership in cybersecurity and payment system resilience on the international stage.
The PCI Security Standards Council (PCI SSC) leads a global, cross-industry effort to increase payment security by providing industry-driven, flexible, and effective data security standards and programs that help businesses detect, mitigate, and prevent cyberattacks and breaches.
Hani Bani Amer, Head of Information Security at AEP, will represent AEP as one of 64 global board members. He will serve as a strategic partner to the PCI SSC, contributing industry, regional, and technical expertise to support the Council’s mission of enhancing global payment security. The PCI SSC Board of Advisors plays a vital role in guiding the Council’s priorities and standard-setting initiatives. Members provide critical insights on global payment security trends, regional regulatory landscapes, and emerging technologies.
“Being elected to the PCI SSC Board of Advisors is both an honor and a responsibility”, said Hani Bani Amer. “Through our participation, we aim to ensure that our regional unique insights and perspectives are represented in the development of global standards, ultimately benefiting stakeholders locally and internationally. I look forward to working closely with my fellow Board members to advance strong, future-ready payment security standards that address today’s challenges and tomorrow’s cybersecurity threats.”
The new Board includes representatives from 61 organizations, reflecting the PCI SSC’s commitment to global inclusion. Members come from a wide range of sectors, including issuers, acquirers, merchants, processors, service providers, and technology companies.
Nitin Bhatnagar, Regional Director India, South Asia and Middle East, PCI Security Standards Council said, “Al Etihad Payments’ participation on the new 2025-2027 board of advisors from the Middle East (UAE) region is a critical voice that will help ensure greater regional input into our payment security standards, providing even more opportunities for discussion and collaboration with some of the most innovative voices in our industry.
This term, in acknowledgment of the payments industry‘s ever-changing needs, the Board of Advisors has been expanded to a record 64 stakeholders, providing the Council with a broader range of views. The Board of Advisors will also be responsible for voting on new standards and major revisions to existing standards prior to their release. We are thrilled to welcome Al Etihad Payments to the newly elected 2025-2027 Board of Advisors.”
AEP continues to play a key role in advancing the UAE’s digital economy through initiatives such as Aani, the real-time payments platform, and Jaywan, the domestic card scheme. AEP is building a secure, resilient, and inclusive payments ecosystem. Both platforms are designed to meet local market needs while embedding global best practices for data protection and transaction security. By joining the PCI SSC Board of Advisors, AEP strengthens its commitment to adopting and shaping industry-driven, flexible, and effective security standards that safeguard sensitive payment data across every layer of the digital payments journey from cards to real-time transfers.
Financial
Venture Debt Finds a New Home in the Middle East: Stride Ventures Doubles Down on Saudi Arabia

In a striking signal of the Middle East’s rapid financial maturation, Stride Ventures has announced significant expansion of its presence across the Gulf Cooperation Council- with Saudi Arabia at the epicentre of its ambitions. The move, which includes doubling its local team and opening a second regional office, is emblematic of a broader shift: the Kingdom is not just attracting capital, but fundamentally redefining the region’s approach to startup financing.
Stride Ventures’ announcement coincides with the publication of the inaugural Global Venture Debt Report 2025, produced by team Stride in partnership with global consultancy Kearney. The report paints a compelling picture: while the global venture debt market has grown at a robust 14% compound annual growth rate (CAGR) over the past five years, the GCC—led by Saudi Arabia—has outpaced this by a factor of nearly four, clocking an extraordinary 54% CAGR. The regional venture debt market reached $500 million in 2024, up from a mere $60 million in 2020, underscoring both the scale and speed of change.
Saudi Arabia’s Vision 2030, a sweeping reform agenda aimed at diversifying the economy away from hydrocarbons, is at the heart of this transformation. The government’s proactive stance is evident in initiatives such as the Jada Fund of Funds (with $1.07 billion in assets under management), and strategic partnerships with global asset managers including Goldman Sachs and Franklin Templeton. Meanwhile, Abu Dhabi’s ADGM and Abu Dhabi’s Hub71 are providing the regulatory and infrastructural backbone for private credit and venture activity across the region.
Traditional banks in the GCC have long been risk-averse, often shying away from lending to early-stage, asset-light startups. Venture debt- a non-dilutive, flexible, and tailored to the needs of high-growth companies- has stepped into this void. The region’s fintech and e-commerce champions, such as Tabby and Tamara, have already closed venture debt deals exceeding $100 million each, providing a template for other sectors including logistics, healthtech, and climate tech.
Stride’s expansion is timed to capture this momentum. The firm has increased its GCC team by over 60% in the past year, with a stated goal of tripling its regional assets under management by 2026. Stride is targeting a half a billion dollar commitment in the region over the next three to five years, while its latest fund has already attracted strong investor interest- on track to be oversubscribed within just a few months.
Stride Ventures now boasts an active investment pipeline of up to $110 million across the region, with an average cheque size of $10 million per transaction. This robust pipeline signals both the scale of opportunity and the growing appetite among Middle Eastern founders for strategic, founder-friendly debt capital. Stride’s approach- offering sizable and flexible financing to ambitious startups- positions it as a critical enabler of the region’s next wave of unicorns.
Perhaps most telling is the influx of global talent. Senior executives from Silicon Valley, London, and Singapore are relocating to Riyadh, lured by the region’s capital abundance and policy stability. “Saudi Arabia is shaping the future of venture capital and private credit with intention and scale,” says Fariha Ansari Javed, Partner at Stride Ventures. “We are seeing a new generation of founders who understand the value of non-dilutive capital to scale responsibly and an equally ambitious set of investors in the region ready to fuel their growth”
The implications are profound. The Middle East, long seen as a passive capital provider, is repositioning itself as an active hub for innovation finance. As Fariha puts it: “Saudi Arabia is moving from being a capital source to becoming a capital magnet. Stride is proud to be part of this next chapter.”
The question now is not whether venture debt will take root in the GCC, but rather how quickly it will scale- and how the region’s regulatory and institutional frameworks can keep pace with the ambitions of its entrepreneurs and financiers.
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