Connect with us

Hospitality

THE FUTURE OF HOSPITALITY CONSUMPTION IN THE UAE

Published

on

Exclusive interview with Lucas Xie, General Manager Keeta UAE

The UAE’s food and hospitality ecosystem is evolving rapidly; how would you define Keeta’s role in shaping this transformation today?

    The UAE’s hospitality ecosystem is entering a more mature and nuanced phase; where growth is increasingly defined by quality, consistency, and the ability to meet evolving consumer expectations.

    At Keeta, our role is to support this evolution in a practical and sustainable way. We focus on enabling better everyday experiences, helping customers access trusted choices while ensuring that convenience is paired with reliability and value.

    At the same time, we see ourselves as part of a broader ecosystem. The UAE is home to a diverse mix of long-standing institutions and emerging concepts, and our role is to support their continued growth by providing the infrastructure, visibility, and operational support needed in a digital-first environment.

    Our role is to strengthen both sides of the experience, enhancing how people engage with food while supporting the resilience of the restaurant sector.

    Your career spans major platforms like Baidu Waimai and Ele.me. What core lessons from scaling in China are most relevant to the UAE market today?

      A key lesson I have learnt from scaling in China is that long-term success is built on consistency and trust, rather than short-term drivers alone.

      While speed and convenience are essential, what ultimately matters is delivering a reliable experience that customers can depend on over time. This is what builds lasting engagement.

      Another key takeaway is the importance of using data in a meaningful way. Data is most valuable when it enables better decisions; helping platforms and restaurant partners understand behavior, improve operations, and adapt to changing needs.

      At the same time, each market has its own unique characteristics. The UAE stands out for its diversity, strong regulatory environment, and high expectations for service quality. What translates best is a disciplined approach to execution, combined with the ability to adapt to local dynamics with precision and respect.

      How do you see the relationship between delivery platforms and restaurants evolving—from transactional to strategic partnerships?

        The relationship is naturally evolving into a more integrated and collaborative model. Restaurants today are looking for partners who can contribute to their long-term growth, beyond simply facilitating orders. This includes supporting areas such as demand planning, menu optimization, and understanding customer behavior.

        At Keeta, we approach this as a partnership built on shared success. Our focus is on enabling restaurants to operate more efficiently, reach the right audiences, and maintain the quality and identity that define their brand.

        This is particularly relevant in the UAE, where many businesses are deeply rooted in the community, and where sustainability is closely linked to maintaining authenticity and consistency.

        Keeta operates at the intersection of logistics and technology; how is data shaping decision-making for restaurant partners?

          Data plays an increasingly important role in how decisions are made across the ecosystem. For restaurant partners, it offers clear visibility into customer preferences, ordering patterns, and evolving trends. This allows them to make more informed decisions around menu design, pricing, and operations.

          From a logistics perspective, data enables greater efficiency; helping optimize delivery times, improve reliability, and enhance the overall customer experience. Our focus is on ensuring that these insights are practical and actionable. The objective is not to provide more data, but the right insights that can support tangible improvements in day-to-day operations.

          Keeta has been rapidly strengthening its presence in the UAE, what have been the key drivers behind this growth? And could you share any recent milestones or initiatives that signal Keeta’s long-term commitment to the region?

            Our progress in the UAE has been driven by a clear focus on building a strong  foundation aligned with the country’s economic vision.

            Since launching in September 2025, Keeta has expanded to cover all seven emirates, with an approach centered on operational excellence, local partnerships, and long-term ecosystem contribution.

            A key part of this has been supporting SMEs. Today, we have integrated over 5,000 UAE-based SMEs onto our platform, supporting the UAE’s transition toward a diversified, innovation-led economy.

            Looking ahead, our strategy is focused on two priorities: technology investment and SME empowerment.

            This is reflected in our recent partnerships with the Abu Dhabi Department of Economic Development (ADDED) and the Khalifa Fund for Enterprise Development (KFED), where we are working to accelerate the digital transformation of SMEs and strengthen the broader food delivery and logistics ecosystem.

            Our commitment to the UAE is long-term, focused on building a resilient, inclusive, and innovation-driven hospitality landscape.

            Given the UAE’s position as a global trade and logistics hub, how are ongoing supply chain dynamics and regional developments shaping the way food delivery platforms operate and scale locally?

              Operating in a global hub like the UAE requires both agility and resilience.

              The strength of the country’s infrastructure provides a solid foundation, and comes with high expectations for consistency and reliability.

              For platforms, this means working closely with partners to navigate changes in supply, demand, and operational conditions. It also reinforces the importance of strong systems and real-time insights to maintain stability.

              It also reinforces the role of delivery platforms in maintaing continuity, ensuring that customers have dependable access to food, while enabling restaurants to adapt to changing conditions.

              What strategic priorities are guiding Keeta’s long-term roadmap in the UAE, particularly as the market matures and competition intensifies?

                As the market evolves, our focus remains on building long-term value across the ecosystem.

                This includes enhancing everyday value for customers through consistency and reliability. It also involves deepening our partnerships with restaurants, supporting their growth while preserving what makes them unique. Finally, we continue to invest in operational excellence and technology to meet evolving expectations and ensure a high-quality experience across all touchpoints.

                Our approach is grounded in contributing meaningfully to the ecosystem, supporting its growth in a way that is balanced and aligned with the UAE’s broader vision.

                Continue Reading
                Click to comment

                Leave a Reply

                Your email address will not be published. Required fields are marked *

                Hospitality

                iDiet brings Taste and Personalised Dietitian Support to the Heart of Healthy Eating in the UAE

                Published

                on

                As UAE consumers increasingly look for healthier ways to eat without compromising on taste, convenience or their lifestyles, premium meal plan brand iDiet is taking a more personal approach to nutrition by combining wholesome chef-crafted meals with dedicated dietitian support and flexible meal plans designed around individual goals and everyday routines.

                Operating in the UAE since 2021, and currently serving all emirates, iDiet is the UAE brand of Lebanon’s established HealthBox Diet and Nutrition Center, founded in 2010 by nutritionist and entrepreneur Sabine Karam and is backed by more than 16 years of experience in nutrition, food and healthy meal planning.

                Taste sits at the heart of the iDiet experience. Fresh, high-quality ingredients and no preservatives come together across menus inspired by Mediterranean, Asian, Oriental and international cuisines, offering the variety needed to keep healthy eating interesting and avoid boredom. Rather than relying on restrictive or repetitive diet food, iDiet focuses on meals that deliver on both nutrition and flavour – an approach designed to make customers feel they are choosing a better way of eating, rather than simply following a diet.

                This is complemented by ongoing, personalised support from a dedicated dietitian. Every customer is assigned a dietitian as their account manager, providing guidance and accountability throughout their subscription, from selecting the most suitable meal plan and navigating nutritional needs to adjusting menus and making recommendations as goals, preferences and routines evolve. This continued relationship means customers have a nutrition professional supporting them beyond the initial assessment and throughout their entire meal plan journey.

                “Healthy eating only becomes sustainable when people genuinely enjoy the food and feel supported throughout the journey,” said Sabine Karam, Co-Founder of iDiet. “At iDiet, we don’t believe people should have to choose between food they love and food that supports their health. Our dietitians stay closely involved throughout the customer journey, while our chefs work to make every meal nutritious, varied and genuinely delicious. Ultimately, we want to make healthier eating feel practical and enjoyable enough to become part of everyday life.”

                iDiet offers a diverse range of personalised meal plans in the UAE, catering to different health goals, dietary needs and lifestyles. Options include low-calorie, high-protein, keto, vegan, cleanse, maintenance, anti-inflammatory, pregnancy and intermittent fasting plans. Customers can also enjoy a variety of meals inspired by different cuisines, reflecting the UAE’s diverse population and tastes.

                Flexibility is also built into the experience. Through the iDiet app, customers can swap, pause and skip meals as their schedules change, while continuing to receive support from their dietitian. This allows meal plans to adapt to real life, rather than requiring customers to adapt their lives around a rigid diet.

                Beyond its meal plan subscriptions and healthy food delivery, iDiet also offers healthy treats through its website and delivery platforms including Deliveroo and Careem, as well as healthy corporate catering and corporate wellness activations for businesses looking to make healthier eating more accessible in the workplace.

                The brand’s UAE offering builds on the established HealthBox business, which began in a small kitchen in Beirut in 2010 and has since grown into a leading diet, nutrition and healthy catering business. Today, iDiet serves more than 3,500 customers and delivers over one million healthy meals annually in the UAE, alongside HealthBox’s established operations in Lebanon that also serve more than one million meals annually. With more than 16 years of experience across nutrition, culinary development, kitchen operations and customer experience, Sabine continues to be closely involved in the development of iDiet’s products and customer journey.

                Today, iDiet is building on that regional expertise to meet the evolving expectations of UAE consumers by bringing together great-tasting food, expert nutritional guidance, personalisation and flexibility to make healthy eating easier to enjoy and easier to sustain.

                Continue Reading

                Hospitality

                Barceló Hotel Group Expands Egypt Presence with Occidental Cairo Grand Museum Opening

                Published

                on

                Barceló Hotel Group announces the opening of Occidental Cairo Grand Museum, a 207-key, modern four-star urban retreat in the Egypt capital. With an exceptional location near the iconic Pyramids of Giza, situated opposite the Grand Egyptian Museum, the property promises a central base from which to discover the city’s rich history and culture.

                Occidental Cairo Grand Museum marks the Spanish hotel group’s second property in Cairo, further strengthening its presence in Egypt. The opening represents another milestone in the company’s expansion strategy and reinforces its position across Middle East and North Africa, a region with significant potential for tourism growth. It also demonstrates the group’s ability to identify strategic assets in high-value locations and develop distinctive offerings tailored to international demand.

                Occidental Cairo Grand Museum, A Gateway to Discover Egypt

                Occidental Cairo Grand Museum brings contemporary style to one of Cairo’s most historic settings. It features 207 rooms and suites, showcasing contemporary design and thoughtful comforts, promising a calm retreat after a day of exploring. Guests can cool off in the rooftop pool, recharge at the spa and wellness centre, or stay active in the fully-equipped fitness centre. For business travellers, a versatile 266-square-metre meeting space features modern audiovisual technology and accommodates events of up to 60 guests.

                Dining is designed to take guests from relaxed daytime meals to memorable evenings overlooking the city. The main restaurant serves a selection of varied international dishes, while the hotel’s bars offer distinct settings for every occasion, from casual drinks at the Champs Sports Bar to quiet moments in the welcoming Lobby Bar. The standout Stage Skybar & Lounge can be found on the rooftop, where cocktails, sunset skies, and panoramic views of the Pyramids of Giza come together for an unforgettable end to the day.

                Cairo, A Growing and Increasingly Established Market

                Egypt continues to establish itself as one of North Africa’s most dynamic tourism markets, supported by its developing infrastructure and unique cultural heritage, which has been further enhanced by landmark projects such as the opening of the Grand Egyptian Museum. Within this growing tourism landscape, Cairo continues to strengthen its position as a key emerging market, attracting leisure travellers drawn to its historic heritage as well as business and incentive travellers.

                Cairo is a strategic location due to its iconic appeal, commercial importance, and ability to offer rich cultural experiences. The addition of Occidental Cairo Grand Museum enhances our presence in this strategic market and demonstrates the strength of our management model in creating sustainable, long-term value for owners, guests, and destinations,” says José Canals, Chief Operations Officer for the Mediterranean, Middle East, and Asia at Barceló Hotel Group.

                Barceló Hotel Group contributes to local economic development through quality employment and support for local businesses. Its operations in Egypt sustain 1,876 direct and indirect jobs, with permanent employment levels above the industry average. The group also sources entirely from approved local suppliers, 70% of which are based in the immediate area, generating more than €4 million in revenue for these businesses.

                In line with its Barceló ReGen sustainability strategy, the group is committed to a responsible growth model that combines tourism development with the creation of shared value for local communities by generating economic opportunities, supporting employment, and encouraging growth of local businesses. As a result, each new opening expands the group’s international presence and actively contributes to the social, economic, and environmental progress of the destinations in which it operates.

                Continue Reading

                Hospitality

                 Join the Roni Revolution at Pizza Di Rocco This September

                Published

                on

                September is bringing a pepperoni takeover to Pizza Di Rocco with the launch of the Roni Revolution, a limited-time line-up giving the much-loved topping four very different spins. Available throughout the month, the new collection ranges from double pepperoni and a fully loaded Italian-inspired creation to combinations with hot honey and ricotta or homemade pesto Genovese.

                Beyond the new Ronis, Pizza Di Rocco is making it easy to feed a crowd with Team Treats for office lunches and get-togethers. For celebrations at home or your chosen venue, the team can even bring the pizzeria to you, arriving with a wood-fired oven to prepare and serve fresh pizzas on site for a proper Pizza Di Rocco pizza party.

                Meet the Ronis: The Roni Revolution Lands at Pizza Di Rocco

                Pepperoni fans, this one’s for you. From 1 to 30 September, Pizza Di Rocco is giving one of the world’s most-loved pizza toppings its moment with the Roni Revolution, a limited-time line-up that reinvents pepperoni four different ways.

                Keep things classic with the Roni Roni (AED 59), loaded with double pepperoni, fior di latte mozzarella and oregano, or go all in with the Italian Stallion (AED 65), topped with pepperoni, salami, Italian sausage and caramelised onion. The Hot Honey Ricotta (AED 55) brings together pepperoni, whipped ricotta and chilli honey for a sweet and spicy twist, while the Pesto Roni (AED 65) swaps the traditional tomato base for homemade pesto Genovese, finished with pepperoni, fresh basil and Parmesan.

                Can’t pick a favourite? The Four Ronis offer lets you order any four Roni pizzas for AED 199. Try them all, share them around and find your Roni before the revolution wraps up on 30 September.

                Available until 30 September 2026.

                Bring the Pizzeria to Your Next Party

                Why order pizza when you can have it made fresh at home? Pizza Di Rocco brings its wood-fired oven and dedicated team straight to your location, turning birthdays, celebrations and get-togethers into an authentic pizza party, with pizzas prepared and cooked live for guests.

                The team takes care of everything from transport and complete setup to cooking and serving, with hosts able to choose up to five pizza flavours, appetisers, and desserts for the occasion. Each pizza is made fresh and served piping hot from the oven, so guests can enjoy the fun of watching their pizzas come together before tucking in. Available for events of 30 guests or more, it’s an easy way to bring a little taste of the pizzeria to your own party.

                For more information and pricing, contact enquiries@pizzadirocco.com.

                Get the Team Together with Pizza Di Rocco’s Team Treats

                With everyone back at their desks, September is the perfect time to bring the team together over lunch. Pizza Di Rocco’s Team Treats make office lunches, meetings and team celebrations easy, with generous sharing packages delivered straight to the workplace.

                The Squad Meal (AED 699) serves around 10 to 15 people with two appetiser sharing boxes, one jumbo chicken strips box, ten pizzas, a dessert selection and soft drinks. For larger teams, the Club Meal (AED 999) caters for 15 to 25 people with three appetiser sharing boxes, one jumbo chicken strips box, eighteen pizzas, dessert and beverages. Planning something bigger? The Pro Meal (AED 1,999) feeds 40 to 50 people with thirty-five pizzas, appetisers, chicken strips, dessert and soft drinks.

                Continue Reading

                Trending

                Copyright © 2023 | The Integrator