Hospitality

Simplifying Site Management Through Data

Published

1 year ago

October 2, 2024

Located in the Philippines, Okada Manila is one of the world’s largest and fastest-growing markets for gaming, hospitality, and entertainment. This magnificent integrated resort is a bustling city unto itself, boasting 993 accommodations, extensive shopping on its Retail Boulevard, a premier spa, an array of dining choices, and a variety of entertainment options including a casino, nightclub, and indoor beach club. Okada Manila has been accorded a Forbes 5-star rating for four consecutive years to date. To keep the resort abuzz, Okada Manila’s thousands of staff spread out across this expansive and scenic oceanfront property.

“From a physical control standpoint, it can be incredibly challenging to secure a property as diverse as ours,” says Kelly Billups, Executive Director of Security Technology Services for Okada Manila. “From a security systems perspective, we expect a very high level of capability to provide a strong layer of technical administration and proactiveness in regard to the overall security effectiveness for the property.”

To achieve that high level of supervision and monitoring, Okada Manila requires a security partner capable of simplifying the site’s complex management while offering controls capable of matching the resort’s elite standards.

But Kelly takes it all in stride: “It’s a huge operation, but the big benefit we have is that we’ve got Gallagher.”

Managing a site through centralized data

The scale of Okada Manila’s operation means managing their site’s security has the potential to become unwieldy rather quickly. Even simply controlling staff entry can become a monumental task with a requirement that all employees and third parties use one dedicated entrance and exit to a very sizeable back of the house area that extends nearly the entirety of the property.

To ensure such compliances are met across the site, Okada Manila relies on data reporting from multiple technologies to provide a bird’s eye view of the resort. Gallagher’s Command Centre integration capabilities make it possible.

From one centralized platform, Okada Manila can generate singular, chronological reports populated from multiple systems, enabling their security division to combine data from their back of the house applications, guest lodging, electronic key management system, lifts on the property, and custom HR interface to produce a holistic account of activities within the resort.

“We rely on Command Centre for that technical administration and to generate high-level reports,” says Kelly, “and those information sets are one of the key benefits of our Gallagher system.”

Data reporting also enables Okada Manila to optimize site management.

“Beyond the expected service of access control, we’re looking for behavioral patterns in our reflective data and reports,” explains Kelly. “We maintain a combined proactive approach utilizing live data with other systems, as well as conduct random audits every month to get a sense of how individual parts of our resort are operating. That information can tell us the usual amount of time or frequency members of our team utilize a space, perform an action, or generally move about the property, which in turn helps us identify where additional staffing or resources are needed, or if any unusual activity is happening.”

A one card solution with dramatic results

But to achieve this level of oversight across their site, Okada Manila needs a single input tool for tracking those behaviors. To simplify the process and ensure compliance, Kelly introduced a one card solution.

Using a single card, employees can:

Enter the property
Operate lifts
Access restricted areas, guest rooms, and amenities
Interface with payroll time clocks, electronic key management, parking boom gates, and wardrobe services

Not only does this make it easy to collect data from multiple technologies, but this one card solution also removes the burden of managing several codes, key fobs, and cards for staff.

But of all of these access card benefits, one in particular stands out.

“If I were to lay claim to any one major win we’ve accomplished with Gallagher at Okada Manila, it’s what we did with staff lockers,” Kelly says. “We have around 6,000 lockers for staff and third parties on our property, and previously, as experienced in other integrated resorts, we were only able to secure and manage lockers with mechanical locking solutions. This meant investigating any events involving staff lockers was significantly challenging and not always successful. But once we applied Command Centre’s Locker Management Solution, we reduced undesirable events to nearly zero, and at the same time increased the efficiency of staff services.”

Using their one access card, Okada Manila’s staff secure their individual lockers, ensure they’re closed properly, and prevent unauthorized access. “Such a dramatic reduction in adverse events has been an incredible benefit to the business and our employees, who don’t have to worry about the safekeeping of their belongings anymore” explains Kelly. “And of course, it frees up security resources to focus on other things.”

Partnerships beyond security

With all the complexity surrounding Okada Manila’s operations, Kelly emphasizes that a supportive partnership is a key proponent among the resort’s top security needs.

“Partnership is everything,” says Kelly. “I know a lot of customers use less than 10% of the features when they deploy an access control system, but we always want more out of our system, so it’s important that we work with a vendor who we know is going to listen to our ideas.”

And Okada Manila believes they’ve found that kind of lasting partnership in Gallagher.

“People ask me all the time, ‘Why the preference for Gallagher?’; I say it’s the ease of use, and most importantly, because they listen and cater to individual customer needs,” Kelly reflects. “It’s that ease of interface to a multitude of control and business systems, and you only get those results by really, truly listening and addressing your customer’s needs. Trusting in that partnership and being able to combine all the technologies I need into one platform is critical to our success with security technologies.”

Hospitality

A Normal Day Rolls Out a Fresh Menu at Dar Al Wasl’s Neighbourhood Bistro

Published

4 days ago

October 7, 2025

Integrator Web-Editor

A Normal Day launches new menu at Dar Al Wasl bistro, featuring globally inspired dishes and neighbourhood dining.

Located in the heart of Dar Al Wasl, Jumeirah, A Normal Day has quickly established itself as one of Dubai’s most talked-about neighbourhood dining spots. Conceived by a team of locally raised creatives, the bistro strikes a balance between sophistication and ease – somewhere you can drop by for a quick coffee and pastry in the morning, linger over lunch with friends, or settle in for dinner that feels both relaxed and refined.

The new menu builds on that philosophy, introducing a line-up of dishes that are inventive yet grounded, drawing inspiration from both global flavours and local tastes, while embracing the spirit of everyday eating and easy eating.

Breakfast has been refreshed with new favourites including Turkish Eggs, with poached eggs, tzatziki, and crunchy citrus oil served with pizza bread; Mushroom Toast, where sourdough is layered with truffle provolone, sautéed mushrooms, chewy onions, and macadamia nuts; and the Sour Cherry Muffin, a
fresh-from-the-oven bake with white chocolate, sesame, and a side of raspberry butter.

For lighter bites and starters, the menu brings bold sharing plates: Foul Madames Dip with fava beans, tahini, cumin, and spices; classic Tzatziki with fresh cucumber and herbs; Charcuterie Chips, pairing house-made crisps with salami, pickle chilli, mayo, paprika, and parmesan; and Roasted Beetroot with Feta and Nuts, combining baked beetroot with smoked feta, caramelised walnuts, and rocket.

New main courses showcase the bistro’s playful, globally inspired approach: Casarecce with Trapanese Pesto and burrata; the Kimcheesburger, with kimchi cabbage, kimchi mayo, cheddar, and fries; crisp Chicken Schnitzel with herb butter and coleslaw; and the Focaccia Sandwich, stacked with beef mortadella, fresh figs, pesto, and stracciatella.

To close, Date Pudding takes its place on the menu permanently – making a comeback from their Test Kitchen Series. It’s a moist date cake with toffee sauce and ice cream, offering the perfect sweet ending. With art-lined walls, warm interiors, and a buzzing energy that flows from morning to late, A Normal Day
continues to redefine what dining out in Dubai feels like: creative, comfortable, and always memorable.

Hospitality

Cancro Calls for a Fresh Look at Hydration as UAE Families Return to Routine

Published

1 week ago

October 3, 2025

Integrator Web-Admin

As wellness becomes a top priority for UAE families, Cancro, a wellness-focused hydration company, is calling for a rethink of how families stay hydrated during the busy season ahead. With the UAE’s long, hot climate and demanding routines, hydration plays a critical role in maintaining focus, energy, and immunity — yet it is often overlooked.

What makes Cancro’s approach different is its use of deuterium-depleted water (DDW). Most water contains a small amount of deuterium, a naturally occurring form of hydrogen sometimes referred to as heavy hydrogen. In high amounts, deuterium can slow down how efficiently cells produce energy.

DDW has much of this deuterium removed, making it lighter. Early research suggests that it may support healthier cell function, improved energy, and faster recovery — benefits that align with today’s wellness-driven lifestyles.

Health specialists point to three areas where hydration is especially important for families in September:

Focus & Learning: Even mild dehydration can affect concentration and memory, making it harder for children to perform at school.
Energy & Productivity: For parents balancing work and family commitments, hydration is key to sustaining energy throughout long days.
Immunity & Recovery: Proper hydration strengthens the body’s defenses against seasonal illnesses and supports recovery after activity.

“Families in the UAE live fast-paced, high-demand lives, often in extreme heat or air-conditioned environments that contribute to dehydration,” said Arsh Mehta, Founder of Cancro. “At Cancro, we believe hydration should be about more than quenching thirst — it’s about supporting wellbeing in a holistic way. With advanced hydration solutions like deuterium-depleted water, we aim to help families feel stronger, more focused, and more resilient every day.”

Cancro is encouraging UAE families to see hydration not as routine, but as a daily health investment — one that supports sharper minds, stronger immunity, and better energy for both children and parents.

Hospitality

DIVE INTO GREATNESS: SUN DIVING WELCOMES WORLD CHAMPION FREEDIVER ALESSIA ZECCHINI TO SUN SIYAM OLHUVELI

Published

1 week ago

October 2, 2025

Integrator Web-Editor

Alessia Zecchini, world champion freediver, in yellow and black wetsuit smiling by the ocean before diving event at Sun Siyam Olhuveli.

Sun Diving is proud to present a one-of-a-kind ocean experience with world champion freediver Alessia Zecchini on 13th October 2025. The event will be held at Sun Siyam Olhuveli’s Sunrise Beach from 4:00 PM to 5:30 PM. Guests will have the rare opportunity to meet the athlete recognized as “The Deepest Woman in the World.”

Born in Rome in 1992, Alessia began freediving training at just 13 years old and went on to set multiple world and European records. She was the first woman to dive to 100 meters in free immersion and has since reached the deepest at 123 meters in constant weight with monofin. Her inspiring career has been celebrated worldwide, including in the movie Vertical Breath and the acclaimed Netflix documentary The Deepest Breath. Today, she continues to push boundaries while sharing her passion for the ocean and the importance of its conservation.

This unique guest engagement by Sun Diving offers dive enthusiasts the chance to meet Alessia during an informative talk. She will share her journey and experiences in freediving, reflect on her accomplishments, and discuss ocean preservation and breath control. Following her talk, a Q&A session will allow guests to connect directly with Alessia and the Sun Diving team. Sun Diving will also host an interactive beach experience where guests can try scuba and snorkel gear in shallow water with instructors. Guests can capture photos and autographs from Alessia and explore the dive booth to learn about the world of diving and special offers at Sun Diving.

“Welcoming Alessia Zecchini is an honor for us and an inspiration for our guests,” said Ahmed Nihaan, Dive Center Manager at Sun Siyam Olhuveli. “Her achievements beneath the waves embody both human potential and the importance of protecting our oceans.”

Sun Diving, the official diving arm of Sun Siyam Group, offers SSI-certified courses, snorkelling, freediving, and specialty programs across its Maldives properties. As a subsidiary, it enhances guest experiences with curated dive packages, illustrated dive maps, lifeguard programs, and eco-focused initiatives, positioning Sun Siyam as a leader in sustainable and memorable ocean adventures.