Hospitality

Simplifying Site Management Through Data

Published

1 year ago

October 2, 2024

Located in the Philippines, Okada Manila is one of the world’s largest and fastest-growing markets for gaming, hospitality, and entertainment. This magnificent integrated resort is a bustling city unto itself, boasting 993 accommodations, extensive shopping on its Retail Boulevard, a premier spa, an array of dining choices, and a variety of entertainment options including a casino, nightclub, and indoor beach club. Okada Manila has been accorded a Forbes 5-star rating for four consecutive years to date. To keep the resort abuzz, Okada Manila’s thousands of staff spread out across this expansive and scenic oceanfront property.

“From a physical control standpoint, it can be incredibly challenging to secure a property as diverse as ours,” says Kelly Billups, Executive Director of Security Technology Services for Okada Manila. “From a security systems perspective, we expect a very high level of capability to provide a strong layer of technical administration and proactiveness in regard to the overall security effectiveness for the property.”

To achieve that high level of supervision and monitoring, Okada Manila requires a security partner capable of simplifying the site’s complex management while offering controls capable of matching the resort’s elite standards.

But Kelly takes it all in stride: “It’s a huge operation, but the big benefit we have is that we’ve got Gallagher.”

Managing a site through centralized data

The scale of Okada Manila’s operation means managing their site’s security has the potential to become unwieldy rather quickly. Even simply controlling staff entry can become a monumental task with a requirement that all employees and third parties use one dedicated entrance and exit to a very sizeable back of the house area that extends nearly the entirety of the property.

To ensure such compliances are met across the site, Okada Manila relies on data reporting from multiple technologies to provide a bird’s eye view of the resort. Gallagher’s Command Centre integration capabilities make it possible.

From one centralized platform, Okada Manila can generate singular, chronological reports populated from multiple systems, enabling their security division to combine data from their back of the house applications, guest lodging, electronic key management system, lifts on the property, and custom HR interface to produce a holistic account of activities within the resort.

“We rely on Command Centre for that technical administration and to generate high-level reports,” says Kelly, “and those information sets are one of the key benefits of our Gallagher system.”

Data reporting also enables Okada Manila to optimize site management.

“Beyond the expected service of access control, we’re looking for behavioral patterns in our reflective data and reports,” explains Kelly. “We maintain a combined proactive approach utilizing live data with other systems, as well as conduct random audits every month to get a sense of how individual parts of our resort are operating. That information can tell us the usual amount of time or frequency members of our team utilize a space, perform an action, or generally move about the property, which in turn helps us identify where additional staffing or resources are needed, or if any unusual activity is happening.”

A one card solution with dramatic results

But to achieve this level of oversight across their site, Okada Manila needs a single input tool for tracking those behaviors. To simplify the process and ensure compliance, Kelly introduced a one card solution.

Using a single card, employees can:

Enter the property
Operate lifts
Access restricted areas, guest rooms, and amenities
Interface with payroll time clocks, electronic key management, parking boom gates, and wardrobe services

Not only does this make it easy to collect data from multiple technologies, but this one card solution also removes the burden of managing several codes, key fobs, and cards for staff.

But of all of these access card benefits, one in particular stands out.

“If I were to lay claim to any one major win we’ve accomplished with Gallagher at Okada Manila, it’s what we did with staff lockers,” Kelly says. “We have around 6,000 lockers for staff and third parties on our property, and previously, as experienced in other integrated resorts, we were only able to secure and manage lockers with mechanical locking solutions. This meant investigating any events involving staff lockers was significantly challenging and not always successful. But once we applied Command Centre’s Locker Management Solution, we reduced undesirable events to nearly zero, and at the same time increased the efficiency of staff services.”

Using their one access card, Okada Manila’s staff secure their individual lockers, ensure they’re closed properly, and prevent unauthorized access. “Such a dramatic reduction in adverse events has been an incredible benefit to the business and our employees, who don’t have to worry about the safekeeping of their belongings anymore” explains Kelly. “And of course, it frees up security resources to focus on other things.”

Partnerships beyond security

With all the complexity surrounding Okada Manila’s operations, Kelly emphasizes that a supportive partnership is a key proponent among the resort’s top security needs.

“Partnership is everything,” says Kelly. “I know a lot of customers use less than 10% of the features when they deploy an access control system, but we always want more out of our system, so it’s important that we work with a vendor who we know is going to listen to our ideas.”

And Okada Manila believes they’ve found that kind of lasting partnership in Gallagher.

“People ask me all the time, ‘Why the preference for Gallagher?’; I say it’s the ease of use, and most importantly, because they listen and cater to individual customer needs,” Kelly reflects. “It’s that ease of interface to a multitude of control and business systems, and you only get those results by really, truly listening and addressing your customer’s needs. Trusting in that partnership and being able to combine all the technologies I need into one platform is critical to our success with security technologies.”

Hospitality

SEASONAL DINING HIGHLIGHTS AT AL JADDAF ROTANA

Published

8 minutes ago

January 22, 2026

Integrator Web-Editor

Two tier afternoon tea stand with assorted pastries, teacups, teapot, and red roses on a glass table at Al Jaddaf Rotana.

SCARLET AFTERNOON TEA

Introducing the Scarlet Afternoon Indulgence in collaboration with Nicoli, the luxury fashion house renowned for its artistry and craftsmanship.

The afternoon tea offers a vibrant balance of savoury delights, sweet indulgences, and aromatic seasonal teas, designed to awaken the senses and set the stage for cozy gatherings.

Our Scarlet Season Afternoon Tea celebrates the transition from autumn’s richness to the magic of the festive season. With flavours inspired by berries, spices, and jewel-toned ingredients, this experience is designed to be as visually striking as it is delicious – perfect for marking the most heartwarming time of the year.

The collaboration with Nicoli adds a touch of glamour and sophistication, blending culinary artistry with the brand’s signature elegance, making Scarlet High Tea a truly unique and stylish experience.

Date & Time: Daily | 12pm to 9pm | Location: The Tea Room, Al Jaddaf Rotana Suite Hotel

SUNDAY FAMILY LUNCH

Sundays are made for family, and there’s no better way to gather than over a table filled with flavour.

Join us every Sunday from 1:00 PM to 4:00 PM and indulge in a beautifully curated Mediterranean buffet, crafted to delight every palate. For AED 250 per couple, enjoy an afternoon of exquisite dining complemented by the soothing sounds of our live singer. To make the day truly special, children under 12 dine with our compliments when accompanied by their family.

Little ones will be entertained with engaging kids’ activities, ensuring a joyful experience for the entire family. Celebrate Sundays with a perfect blend of delicious cuisine, live music, and cherished family moments.

Date and time: Every Sunday from 1 to 4 PM | Location: Timo, Al Jaddaf Rotana | BBQ-Dinner at Timo – Every Friday

Fridays are for flame-grilled flavours and easy weekend vibes at Timo Restaurant, Al Jaddaf Rotana. Every Friday from 6:30 PM to 10:30 PM for a smoky Mediterranean-inspired BBQ dinner. Enjoy signature Butcher Board selections, fresh seafood picks, and crowd-favourite hand-helds, all thoughtfully crafted for sharing and savouring. Gather your friends and family for a relaxing evening filled with flavour, warmth, and the perfect weekend vibes.

Date & time: Every Friday, 6:30 PM – 10:30 PM (from 12 December onwards) | Location: Timo, Al Jaddaf Rotana Suite Hotel

A Bavarian Escape this winter at Bruno’s Biergarten

As the winter weather sets in, plan the perfect Bavarian escape with your loved ones at the newly opened Bruno’s Biergarten at Mövenpick Hotel Jumeirah Beach. Authentically German in its menu, brews, and music, the venue captures the true essence of Bavarian culture, that of sharing, laughter, and togetherness.

Located in the heart of Dubai’s vibrant beachside destination, The Walk at JBR, Bruno’s Biergarten welcomes friends, families, and even pets to its charming outdoor haven. With its relaxed atmosphere, it’s the ideal spot to unwind after work, meet for drinks, or cheer for your favorite team.

This season, guests can enjoy exclusive dining offers that perfectly pair traditional flavours with refreshing brews:

• Bruno’s Bite & Brew

• Bruno’s Big Bite & Brew

Each dish is crafted with authentic Bavarian flair and best enjoyed in good company. Whether a beer enthusiast or a foodie at heart, Bruno’s Biergarten with its rustic décor and upbeat ambiance promises the perfect setting for the season.

Offer Details:

Location: Bruno’s Biergarten, Second Floor, Mövenpick Hotel Jumeirah Beach | Hours: Daily, 5 PM to 1 AM | Live-Entertainment: Thursdays to Saturdays | Children’s Policy: Children below 6 years accompanied by an adult dine for free | Pet Policy: Pets are welcome

Hospitality

CELEBRATE TOGETHERNESS THIS RAMADAN WITH AL HALLAB’S IFTAR OFFERINGS

Published

18 hours ago

January 21, 2026

Integrator Web-Editor

Overhead view of AL HALLAB Lebanese dishes including stuffed vine leaves, hummus with chickpeas, fried spring rolls, a pita sandwich with fries, dates with boiled egg, and mixed appetizers served on patterned table.

This Ramadan, Al Hallab invites families and loved ones to come together over a generous and comforting Iftar experience inspired by time-honoured Lebanese traditions. Available across all three Al Hallab outlets and for delivery, the Ramadan offering is thoughtfully designed to celebrate togetherness with the flavours that define the holy month.

Guests can enjoy a full dine-in experience at any of Al Hallab’s three outlets, where tables are set with warm hospitality and a feast of Lebanese favorites. From comforting soups like Lentil, Chicken, or Mushroom, to cold appetizers including Hummus, Moutabal, Labneh, Fattoush, and Vine Leaves, every dish is prepared with care to celebrate the flavors of Lebanon. Hot appetizers, grilled skewers, daily mains, and fresh bread complete the spread, followed by a selection of premium Arabic sweets like Kunafa, Shaibeat, Othamlieh, Kunafa rolls, and fruits for dessert.

For those who prefer to break their fast at home, Al Hallab also offers Iftar meal boxes for delivery, making it easy to enjoy a complete Ramadan meal in the comfort of your own space. Available for one, two, or four people, each Iftar includes dates to break the fast, comforting soups, traditional juices like Kamaredine and Jallab, a selection of cold and hot appetizers, daily main dishes, and a taste of Ramadan’s sweetest delights, including Kataef Walnut and Shaibeyat Ashta.

Al Hallab’s Iftar is more than a meal; it is an invitation to gather, share, and celebrate the blessings of Ramadan with loved ones. Whether enjoying the cozy ambiance of the restaurant or the comfort of home, every Iftar is a moment of joy, flavor, and heritage.

Hospitality

LA VILLE HOTEL & SUITES ANNOUNCES THE REOPENING OF LOOKUP ROOFTOP BAR WITH A REFINED MEDITERRANEAN IDENTITY

Published

19 hours ago

January 21, 2026

Integrator Web-Editor

Nighttime cityscape view from LA VILLE HOTEL & SUITES showing the illuminated Burj Khalifa and Downtown Dubai skyline.

La Ville Hotel & Suites CITY WALK Dubai, Autograph Collection announces the reopening of its rooftop destination, LookUp Rooftop Bar,on 22^nd January 2026. Reintroduced with a refined Mediterranean identity and a fully refreshed look, LookUp now offers a complete day-to-night experience that feels genuinely new, even for long- standing guests of the hotel.

Overlooking City Walk with uninterrupted views of the Burj Khalifa and the downtown skyline, LookUp has been reshaped into a rooftop destination with greater depth and purpose. By day, the space centres around its infinity pool and open terraces, offering a relaxed setting for guests to unwind, swim and spend time outdoors. A strengthened food offering now plays a central role in the experience, with a full Mediterranean-inspired menu featuring wood fired pizzas and fresh sharable dishes, designed for casual dining and longer stays.

As the day moves into evening, LookUp naturally shifts in energy. Guests can enjoy crafted cocktails, a considered music programme and live DJs, alongside a calendar of curated experiences including fashion showcases, brand collaborations and pop ups. Morning wellness sessions such as yoga and pilates further extend the rooftop’s use beyond traditional bar hours, creating a space that works across different moments of the day.

The refreshed LookUp is designed as more than a rooftop bar. It is a lifestyle destination that brings together leisure, dining and social connection in one setting. With its updated design, stronger menu focus and varied programming, LookUp offers returning guests a new way to experience a familiar space, while welcoming new visitors into the heart of City Walk.

The reopening will welcome hotel owners, Marriott leaders, media, partners and influencers, marking the next chapter for one of City Walk’s most recognisable rooftops. With ongoing collaborations across wellness, fashion and lifestyle, LookUp Rooftop Bar is positioned as a key social destination within City Walk, offering experiences from sunrise through to late night.

Michel Nader, Regional Vice President, UAE & Levant – Premium & Select, Marriott International commented: “The return of LookUp is both timely and emblematic of Dubai’s ever-evolving social landscape. With its revitalised Mediterranean-inspired concept, the destination seamlessly combines refined charm with enhanced hospitality, embodying the city’s affinity for sophisticated and vibrant nightlife. We are confident the relaunch of this popular venue will be appreciated by local residents and international visitors.”

Roudi Soubra, Vice President – Asset Management, Dubai Holding, added: “LookUp has always been more than just a rooftop, it’s part of La Ville’s story and spirit. This reimagining represents our commitment to continuous evolution and to creating spaces that inspire connection, creativity, and joy. With its Mediterranean charm and breathtaking views, LookUp once again reflects the essence of Dubai: dynamic, sophisticated, and full of life.”