In an exclusive interview with the Integrator, Group CEO of RAKEZ Ramy Jallad explained the role of RAKEZ and provided insights into his role in driving the growth of the Ras Al Khaimah Economic Zone and what makes RAKEZ stand out in the UAE. He emphasizes RAKEZ’s focus on creating a dynamic ecosystem that supports businesses of all sizes, offering tailored solutions, mentorship, and industry-specific zones. RAKEZ hosts major global companies and is committed to digital transformation, sustainability, and fostering innovation.

As Group CEO of RAKEZ, can you share insights into your role and what sets RAKEZ apart from other economic zones in the UAE?

As Group CEO of RAKEZ, my vision extends beyond simply managing an economic zone—I’m driven by the idea of creating a dynamic ecosystem that fuels business growth and contributes to the broader economic development of Ras Al Khaimah and the UAE. My role is about actively shaping an environment where businesses of all sizes can thrive, innovate and expand, contributing to the long-term prosperity of the region. We’re building something greater here—a hub where businesses are supported at every stage of their journey and where they can play a vital role in the future of the economy.

What sets RAKEZ apart is our unwavering commitment to providing extended support to every client, whether they’re a small SME or a key industry player. For startups and small businesses, we offer more than just a place to operate. We guide them through the processes of setting up, scaling, and expanding, offering tailored business packages, mentorship programs, and advisory services designed to help them navigate challenges and achieve sustainable growth.

For larger corporations, our specialized zones and facilities cater to a variety of industries and business activities, such as advanced manufacturing, research and development, logistics and distribution, packaging, processing of goods, inventory management, and regional distribution. These zones are designed to meet the specific requirements of each industry, ensuring that even the most complex operational needs are addressed with tailored solutions. Whether companies are involved in large-scale production, innovation, or optimizing their supply chain, we provide the infrastructure and support to help them operate efficiently and scale seamlessly.

What makes RAKEZ truly unique is that we offer this level of support to all businesses, regardless of size or sector. We treat every client as a partner, working closely with them to ensure their success and providing them with the tools and resources they need to thrive. This client-first approach, combined with the cost-efficiency and strategic advantages of Ras Al Khaimah, is what makes RAKEZ a thriving hub for businesses of all kinds. Our mission is not just to attract investment but to support an ecosystem where businesses can contribute to the broader economy while achieving their own growth ambitions.

Could you highlight some of the major companies currently operating within RAKEZ, and discuss any strategic initiatives you’ve implemented to position RAKEZ at the forefront of the UAE’s business landscape?

RAKEZ is proud to host a diverse range of major global brands and companies across various industries, from manufacturing and logistics to services, e-commerce, and more. Some of the prominent companies operating within RAKEZ include Ashok Leyland, Dabur/Naturell, Ahmad Tea, Sobha, A2C, Streit Group, IAG, Sunreef, Knauf, Shandong, Vertiv, NI MET, and Huhtamaki. These key players in their respective sectors are part of a thriving community that benefits from RAKEZ’s strategic location, world-class infrastructure, and business-friendly environment, making it an ideal hub for businesses looking to expand and grow.

To ensure we remain at the forefront of the UAE’s business landscape, we have implemented several strategic initiatives aimed at driving growth, fostering innovation, and enhancing the overall client experience. A key part of this is the development of dedicated zones that cater to the unique needs of various sectors. For example, our industrial zones are designed to support industries of all scales, from light to heavy manufacturing, and are strategically located near logistical hubs and ports for maximum efficiency. Businesses in these zones benefit from a wide range of services, including logistics support, customs facilitation, and warehousing, all designed to streamline operations. Additionally, we offer on-site accommodation for labor and staff, reducing costs for businesses while improving convenience for employees.

In addition, we have invested heavily in digital transformation, ensuring that our clients have access to a fully digital ecosystem that simplifies business processes, from set-up to day-to-day operations. Our self-service client portal and mobile app allow businesses to manage their licenses, visas, and other services with ease, reflecting our commitment to providing a streamlined and efficient experience.

Another strategic focus has been sustainability. RAKEZ actively supports companies with sustainable practices by streamlining processes and recognizing businesses that adhere to regulations contributing to environmental goals. This not only aligns with global trends but also positions RAKEZ as a forward-thinking hub that attracts businesses looking to integrate sustainability into their operations.

Ultimately, our goal is to create a thriving, future-ready business environment where companies, whether large multinationals or SMEs, can innovate, expand, and contribute to the economic growth of Ras Al Khaimah and the UAE.

What are the key financial advantages of operating within an economic zone like RAKEZ? How did you successfully scale RAKEZ from 7,500 to over 25,000 companies?

Operating within an economic zone like RAKEZ offers significant financial advantages, which is a key reason why so many businesses choose to set up here. One of the primary benefits is cost-efficiency—our operating costs are up to 40% lower than in other regional markets, making it an attractive option for companies looking to optimize their expenses. We also offer a variety of business packages tailored to different needs, allowing companies to scale without the financial strain often associated with growth.

Another key advantage is the flexibility we provide. RAKEZ allows businesses to choose between free zone and non-free zone entity formations, offering investors a range of options that suit their operational requirements and market strategies. In addition, we offer fast-track visa and license issuance, along with a streamlined regulatory process, which reduces both the time and cost of setting up and running a business. This ease of doing business, combined with our strategic location, gives companies immediate access to key markets across the Middle East, North Africa, Europe, and Asia.

Scaling RAKEZ from 7,500 to over 25,000 companies has been the result of a clear, focused strategy that prioritizes both client experience and market responsiveness. We have consistently invested in enhancing our infrastructure, expanding our facilities, and introducing digital solutions that make it easier for businesses to set up and grow. Specialized zones for different business activities, along with a coworking center, have enabled us to attract companies from a wide range of sectors, each benefiting from tailored services and facilities designed to meet the specific needs of their industry.

Additionally, we have placed a strong emphasis on creating a supportive, business-friendly ecosystem. RAKEZ’s client-first approach means that businesses of all sizes receive ongoing support, whether through mentorship programs for SMEs or customized solutions for large multinationals. Our team is dedicated to understanding the specific needs of our clients and providing them with the tools and resources they need to succeed. This has helped us build long-term relationships with businesses, many of which have expanded significantly within RAKEZ.

What technology-driven tools or strategies do you employ to better understand and serve your clients? Additionally, how does RAKEZ collaborate with other government entities across the UAE?

At RAKEZ, technology plays a pivotal role in how we serve our clients, allowing us to remain agile and responsive to their needs. We’re proud to be the first economic zone in the UAE to offer the Instant License to free zone businesses, which enables entrepreneurs to get their ventures up and running almost immediately. This innovation eliminates the lengthy paperwork process and allows businesses to begin operations with minimal delay, reflecting our commitment to simplifying the setup experience.

Our fully integrated digital ecosystem—featuring a self-service client portal and mobile app—makes it easy for businesses to manage their operations, from license renewals to visa applications, with just a few clicks. These tools are designed to streamline the client experience and improve operational efficiency.

Beyond technology, we rely on data analytics to better understand our clients. By analyzing feedback and service interactions, we can tailor our offerings and proactively address any challenges, ensuring our clients receive personalized, efficient support throughout their journey.

RAKEZ also collaborates closely with various government entities across the UAE, such as the Department of Economic Development, Ras Al Khaimah Municipality, RAK Customs, Ministry of Industry and Advanced Technology, Ministry of Economy, Ministry of Interior, General Directorate of Residency and Foreigners Affairs, Environmental Protection & Development Authority, Chamber of Commerce, and many others. These partnerships allow us to offer a cohesive, business-friendly environment and ensure that our clients benefit from a seamless experience across all aspects of their operations.

What services or solutions does RAKEZ offer to manufacturers aiming to build sustainable ESG businesses?

At RAKEZ, we are deeply committed to supporting manufacturers in building sustainable, environmentally and socially responsible businesses that align with ESG principles. As sustainability becomes increasingly important across industries, we offer a variety of services and solutions to help manufacturers integrate these practices into their operations.

Our specialized industrial zones are designed with energy-efficient infrastructure that adheres to green building standards, ensuring reduced energy consumption and lower environmental impact. This infrastructure allows manufacturers to operate in a more sustainable manner while boosting operational efficiency.

We also promote circular economy practices by facilitating access to recycling services and encouraging the use of eco-friendly materials. This helps manufacturers minimize waste, improve resource efficiency, and significantly reduce their carbon footprint.

To ensure compliance with local and international ESG regulations, we offer manufacturers guidance and advisory services. This includes promoting initiatives such as the Barjeel Green Building Regulations and the Industrial Technology Transformation Index (ITTI), which provide manufacturers with a roadmap for smarter, more sustainable production practices. These frameworks allow manufacturers to enhance their sustainability and remain competitive in a rapidly changing market.

Additionally, RAKEZ supports innovation in water and energy management through systems like the BacComber System for cooling tower water treatment, which has reduced water usage and chemical reliance, contributing to a greener footprint. Furthermore, we provide sustainability-focused training and mentorship programs to help businesses continuously evolve and stay resilient in the evolving ESG landscape.

With fast-track services and a streamlined regulatory framework, RAKEZ makes it easier for manufacturers to focus on growth and innovation, while fully integrating sustainable practices into their operations.

What are some key trends emerging in the region, and how can businesses position themselves to capitalize on these trends?

Several key trends are emerging in the Middle East, reshaping the business landscape, particularly in manufacturing, technology, and sustainability. Businesses that can adapt and position themselves strategically stand to gain a significant competitive advantage in the region.

Digital transformation is rapidly advancing across all sectors, fueled by technologies such as artificial intelligence, automation, and the Internet of Things. Businesses that adopt these tools to optimize operations, enhance customer experiences, and improve decision-making will be better positioned to thrive. For manufacturers, embracing smart technologies like predictive maintenance, real-time data analytics, and robotics can lead to more efficient production processes and resource management. These digital solutions also enable greater agility in responding to supply chain disruptions or shifts in market demand.

At the same time, e-commerce is booming, driven by changing consumer preferences, increased internet penetration, and improved logistics. Retailers, manufacturers, and service providers are integrating online and offline experiences to reach broader audiences. Businesses that invest in their e-commerce capabilities and streamline logistics to enhance customer convenience will be well-positioned to capitalize on this trend. The growth of e-commerce also opens doors for specialized logistics providers and warehousing solutions.

Sustainability is becoming a central focus, as businesses in the Middle East align with global movements toward greener operations and responsible corporate governance. Governments are encouraging the adoption of ESG practices, and consumers increasingly favor companies that prioritize sustainability. Businesses that invest in eco-friendly infrastructure, sustainable practices, and CSR initiatives will not only contribute to environmental goals but also attract more customers and investors. For manufacturers, embracing circular economy principles and reducing carbon footprints can enhance both efficiency and profitability.

In response to global supply chain disruptions, there is a growing trend towards localizing supply chains. Businesses are seeking to source materials and components locally to reduce dependence on international suppliers and mitigate risks related to logistics and geopolitical instability. Companies that localize their supply chains or form strategic partnerships with regional suppliers will be more resilient and better equipped to manage disruptions. Governments are also supporting local manufacturing and production as part of broader economic diversification efforts, offering incentives and subsidies for businesses that align with these objectives.

Additionally, significant investments in infrastructure projects are being driven by government initiatives aimed at economic diversification and growth. Public-private partnerships are playing a key role in these developments, creating opportunities for businesses to engage in large-scale projects. Companies in sectors such as construction, logistics, energy, and technology can benefit by positioning themselves as key partners in these initiatives, leveraging government support to fuel their growth.

To capitalize on these emerging trends, businesses need to remain agile and proactive. Investing in technology, sustainability, and localized supply chains will be crucial to staying competitive. Collaborating with regional governments, forming strategic partnerships, and adapting to regulatory shifts will also be critical for businesses looking to expand in the Middle East. By aligning with these trends, companies can not only grow but also play a vital role in the region’s long-term economic transformation.