Tech News
ServiceNow AI Experience Redefines Enterprise Workflows
ServiceNow has unveiled AI Experience, a next-generation interface designed to unify people, data, and workflows across enterprises. Launched in Dubai, the platform introduces a seamless, multimodal environment that places AI at the center of the user experience. With built-in governance and security, ServiceNow AI Experience is positioned to transform sales, service, and customer loyalty strategies at scale.
A Unified Front Door for Enterprise AI
Enterprises today face fragmented systems, with employees managing dozens of siloed applications and disconnected AI solutions. As a result, workers often lack access to the right data at the right time. ServiceNow AI Experience addresses this challenge by bringing workflows, data, and AI models onto a single intuitive interface.
By combining context-aware functionality with multimodal inputs — including voice, text, image, and web — the new interface simplifies adoption and reduces employee learning curves. Furthermore, it ensures that AI becomes embedded across every workflow rather than being bolted onto existing systems.
Transforming How Work Gets Done
AI Experience introduces a role-aware, intelligent interface that supports instant access to AI-powered agents. These agents learn continuously, operate transparently, and provide full visibility for employees. Consequently, tasks can be resolved faster, decisions are made more effectively, and organizations experience measurable gains in productivity.

Amy Lokey, Executive Vice President and Chief Experience Officer at ServiceNow, explained:
“By creating a unified, contextual, and intuitive AI Experience for the enterprise, we’re putting AI into the flow of work. ServiceNow is empowering people to collaborate with AI agents seamlessly and without friction.”
Key Capabilities of ServiceNow AI Experience
ServiceNow highlighted four major innovations within the new platform:
- AI Voice Agents: Provide natural, hands-free support that can retrieve information, update records, and solve complex issues.
- AI Web Agents: Navigate third-party apps and websites, completing tasks without APIs or manual integrations.
- AI Data Explorer: Connects insights across internal and external data sources, helping users track trends and pinpoint causes directly within workflows.
- AI Lens: Turns any on-screen element into instant action, allowing users to automate tasks and accelerate decisions in real time.
AI Experience and Customer Relationship Management
The platform also reshapes Customer Relationship Management (CRM). Traditionally, CRM systems act as static records of customer interactions. In contrast, ServiceNow AI Experience transforms CRM into an AI-first system of action.
For service teams, automation accelerates ticket resolution and request fulfillment. Meanwhile, sales teams benefit from an AI-powered Configure, Price, Quote (CPQ) solution that streamlines proposals. Therefore, employees can focus on building relationships while AI handles repetitive and manual tasks.
This approach not only reduces costs but also improves customer satisfaction, as interactions become more proactive, personalized, and efficient.
AI Control Tower: Governance and Security
A critical element of the new release is the AI Control Tower, a central hub for governing and monitoring AI assets. It ensures organizations can deploy ServiceNow AI Experience confidently while maintaining transparency, compliance, and security. In addition, ServiceNow announced expanded model provider flexibility. Companies can now select from ServiceNow’s platform-native LLMs or third-party providers such as Azure OpenAI, Anthropic Claude, and Google Gemini.
By aligning the most suitable model to each workflow, enterprises gain flexibility without sacrificing security. This makes ServiceNow AI Experience not just powerful, but also enterprise-ready.
Driving Transformation in the AI Era
The introduction of ServiceNow AI Experience marks a fundamental shift in how people interact with technology. It places AI at the forefront of workflows, ensuring that human employees can focus on higher-value tasks while AI agents handle routine, repetitive work. Moreover, it creates a foundation for organizations to scale AI responsibly, with governance and transparency built in from the start.
Visitors attending GITEX Global 2025 can see AI Experience in action at ServiceNow’s stand in Hall 3. With its multimodal, intelligent design, the platform demonstrates how enterprise-ready AI can drive efficiency, resilience, and lasting customer loyalty.
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Tech News
Abu Dhabi Projects and Infrastructure Centre and PATRIZIA sign strategic partnership to support infrastructure investment and development
The Abu Dhabi Projects and Infrastructure Centre (ADPIC)and PATRIZIA, an investment manager in real assets, have signed a strategic partnership to deepen cooperation around infrastructure investment and project delivery in the Emirate of Abu Dhabi, drawing on PATRIZIA’s wider real assets expertise.
The strategic partnership was signed during the Abu Dhabi Infrastructure Summit (ADIS) International Roadshow at EXPO REAL 2026 in Munich by His Excellency Eng Maysarah Mahmoud Salim Eid, Director General of ADPIC and Hassan Awada, Senior Executive Officer, MENA at PATRIZIA.
ADPIC sits at the centre of Abu Dhabi’s capital-project programme, coordinating planning, governance, and delivery across approximately 500 projects valued at more than AED 200bn, equivalent to more than USD 56bn. The programme spans housing, transport, culture, education, social infrastructure, and the wider urban systems supporting Abu Dhabi’s long-term growth, livability, and economic competitiveness.
The agreement also reflects the wider objective of the ADIS International Roadshow by connecting Abu Dhabi’s infrastructure ecosystem with international partners that bring specialist expertise and long-term capability, while deepening engagement with Germany and Europe. The partnership establishes a framework for PATRIZIA and ADPIC to exchange international expertise and explore areas where private-sector participation can strengthen project delivery and long-term value creation. This includes dialogue around public-private partnership structures, sharing international best practice in infrastructure financing and delivery, and exploring potential investment and co-investment opportunities arising from Abu Dhabi’s capital projects programme.
The two organisations will also cooperate on market insight, benchmarking and technical studies relevant to infrastructure investment and project delivery, while exploring ways to support greater international participation, knowledge exchange, and access to specialist capability across Abu Dhabi’s ecosystem.
H.E. Eng. Maysarah Mahmoud Salim Eid, Director General of ADPIC, said: “Abu Dhabi’s infrastructure programme requires partners that bring proven international capability, market insight, and a long-term commitment. Through this partnership with PATRIZIA, we will explore how that experience can support private-sector participation, strengthen project delivery, and create long-term value. This is exactly the type of practical international cooperation the ADIS International Roadshow is designed to advance.”
PATRIZIA has worked with institutional investors and partners in Abu Dhabi for 15 years, building long-term relationships across the Emirate. The recent establishment of a permanent presence in the Abu Dhabi Global Market (ADGM) marked a further step in that commitment, strengthening PATRIZIA’s ability to work with regional investors and partners and connect them with its international real assets platform.
Asoka Wöhrmann, CEO of PATRIZIA, said: “Abu Dhabi has established itself as an important centre for long-term investment and infrastructure development. Our teams have worked with clients and partners in the Emirate for the past 15 years, and our decision to establish a permanent presence in Abu Dhabi reflects the importance we attach to that relationship. We have seen first-hand the scale of its ambition and the increasingly important role that international expertise and private capital can play. This partnership creates a framework through which PATRIZIA can contribute its experience across real assets while deepening our longstanding relationships in Abu Dhabi.”
Hassan Awada, Senior Executive Officer, MENA at PATRIZIA, said: “Abu Dhabi is developing into a significant market for infrastructure and real assets investment, supported by major infrastructure pipeline and a clear focus on attracting international investment and expertise. Our partnership with ADPIC gives us an opportunity to closely support on delivering these priorities and to explore where PATRIZIA’s international investment capabilities can support the Emirate’s long-term ambitions.”
The agreement reflects PATRIZIA’s wider strategy of combining its established global real assets platform with selective international growth in markets where it has longstanding client relationships and relevant investment expertise.
Tech News
NetApp to Showcase AI-Ready Data Infrastructure as CEO George Kurian Takes the Stage at Ai Everything Abu Dhabi 2026
NetApp® (NASDAQ: NTAP), the Intelligent Data Infrastructure company, will exhibit at Ai Everything Abu Dhabi 2026, taking place on October 6 and 7 at ADNEC Centre in Abu Dhabi. The event will also feature George Kurian, Chief Executive Officer of NetApp, who will take part in a fireside chat on the Summit Stage titled, “Can AI Be Trusted? The New Architecture of Sovereign, Secure and Safe AI.” As AI moves from generating answers to taking action across the enterprise, Kurian will explore why trust must extend beyond the model to the data, infrastructure and systems AI can access, as well as the growing importance of security, data sovereignty and governance.
At the centre of NetApp’s presence will be the NetApp Platform, designed to provide enterprises an intelligent, connected, governed foundation that delivers zero-copy access to their data. Customers can quickly and confidently access, manage, and activate their data and be confident it is AI-ready and secure so they can take on the most demanding tasks and solve the most complex problems. In addition to being available on-premises, the NetApp Platform is natively embedded in the world’s largest public clouds. As organizations move AI initiatives from experimentation into production, having data that is accessible, governed and protected becomes increasingly important to scaling AI securely and efficiently.
“Abu Dhabi’s ambition to become an AI-native government reflects a broader shift we are seeing across the Middle East, where AI is rapidly moving from experimentation to large-scale deployment. But scaling AI is ultimately a data challenge. Organizations need trusted, secure and accessible data wherever it resides. The NetApp Platform provides the foundation customers need to build Intelligent Data Infrastructure that enables them to move from AI ambition to real business outcomes, securely and at scale.” said Suhail Hasanain, Senior Director and General Manager, MEA at NetApp
During the two-day event, NetApp’s regional and global experts will engage with industry leaders, partners and customers on building AI-ready infrastructure and addressing the data and infrastructure challenges that can prevent AI projects from progressing into production.
Visitors will have an opportunity to hear the latest developments from NetApp INSIGHT 2026 in Las Vegas, one of the company’s key events focused on tackling today’s biggest AI and technology challenges with intelligent data infrastructure.
Tech News
Optro Establishes UAE Hub to Support Rapid Transition to Agentic GRC Across the Middle East

Optro, the leading AI-powered GRC Intelligence Platform, today announced its expansion into the United Arab Emirates (UAE), establishing Dubai as the company’s newest regional center. The move represents a major step forward in serving global GRC teams and providing localized support for its rapidly growing customer base across the Middle East and North Africa (MENA) region. The announcement was made at the 2026 CAE Conference in Abu Dhabi, United Arab Emirates.
The expansion comes at a historic inflection point for technology governance in the region. Under the “UAE Government 4.0” directive of the UAE National Strategy for Artificial Intelligence 2031, federal institutions are tasked with converting 50 percent of government sectors, services, and operations to autonomous Agentic AI models within a two-year timeline. As non-human agents gain authority to execute workflows, invoke APIs, and issue binding administrative decisions, enterprise and public-sector audit, risk, compliance, and infosec teams are facing unprecedented operational, cybersecurity, and regulatory complexities.
With strict regulatory frameworks taking shape, including Central Bank of the UAE (CBUAE) AI & ML Guidance, the UAE National AI Policy & Ethics guidelines, the Federal Personal Data Protection Law (PDPL), and Cybersecurity Council/NESA standards, demand is surging for connected, real-time approaches to audit, risk management, data sovereignty, and non-human access control. Optro is built specifically for this paradigm shift. By deploying agentic AI tailored to regional frameworks, Optro gives local practitioners an unmatched ability to execute continuous risk assessments, manage non-human access identities, and automate live compliance mapping against evolving UAE regulations.
“Enterprises and public sector organizations across the Middle East are setting a global benchmark for autonomous innovation,” said Raul Villar Jr., Chief Executive Officer at Optro. “However, deploying agentic AI at scale requires a corresponding evolution in control and assurance. By establishing our regional hub in the UAE, we are delivering the localized presence, partner network, and agentic GRC tools required to help organizations govern autonomous operations, protect data sovereignty, and turn regulatory compliance into a competitive advantage.”
“Internal Audit and GRC functions are playing an increasingly strategic role in helping organizations strengthen resilience, enhance governance, and respond to emerging risks,” said Fady Nader, EY MENA Risk Consulting Partner. “As organizations continue to embrace digital transformation and AI-enabled ways of working, there is a growing need for integrated assurance and timely risk insights. We are pleased to collaborate with Optro in supporting organizations across the region as they evolve their governance, risk and assurance capabilities and adapt to an increasingly dynamic business environment.”
“Our alliance with Optro reflects Deloitte’s commitment to helping clients modernize their control environments,” said James Smith, Controls Assurance Leader at Deloitte Middle East. “Optro’s investment in regional data hosting is another important step and demonstrates their long-term commitment to the region and we are proud to partner with them.”
Optro’s expansion into the UAE follows the company’s recent launch of its Asia-Pacific (APAC) regional hub in Singapore, announced at The Institute of Internal Auditors (IIA) International Conference in June. Earlier this year, Optro also acquired Midship — the premier AI-native autonomous controls testing solution — delivering highly governed, enterprise-grade AI agents to Optro’s customers and prospects, enabling Optro to rapidly scale across global innovation centers, helping risk, compliance, and audit teams modernize operations and navigate complex regulatory environments in real time.
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