Financial
Reimagining Banking: Unlocking Endless Potential and Unlimited Growth in the Middle East
By Keith Redding, Chief Revenue Officer, Universal Banking at Finastra

Reimagining banking in the Middle East is redefining how financial institutions grow, engage, and innovate. As digital transformation accelerates, banks must evolve to deliver seamless, secure, and personalized experiences that meet rising customer expectations.
Across the UAE and Saudi Arabia, adoption of digital banking continues to surge. According to Capco’s “Bank of the Future” survey, 89% of UAE customers have become more confident using mobile banking services, while 83% now access them primarily via mobile apps. Similarly, Saudi Arabia expects online banking penetration to grow by over 16 percentage points between 2024 and 2029, underscoring the region’s momentum toward smarter, connected financial ecosystems.
Reimagining Banking Middle East with Data and Analytics
Data has become the new cornerstone of success. Through AI, analytics, and machine learning, banks can decode customer behaviour and anticipate needs more precisely than ever. As a result, they can personalize offerings, boost retention, and reduce friction across the customer journey.
A clear example of this transformation is Riyad Bank’s Centre of Intelligence (COI) — Saudi Arabia’s first AI-focused banking hub — which enhances operational efficiency while driving innovation in customer engagement.
By reimagining banking in the Middle East with data-driven strategies, institutions can align financial products with real-time insights and deliver experiences that feel intuitive, predictive, and human.
Hyper-Personalization and Omnichannel Growth
Customers today interact through multiple touchpoints — mobile apps, websites, and physical branches — expecting consistent, personalized service. Therefore, delivering a seamless omnichannel experience has become the foundation of loyalty.
In the UAE, 70% of consumers are willing to share personal data for tailored experiences, while in Saudi Arabia, the number climbs to 71%. This readiness empowers banks to use analytics ethically and transparently, transforming everyday banking into relationship-driven engagement.
Digital Sales Outreach and New Engagement Models
Digital outreach is not an option — it’s essential. Mobile-first strategies, social media engagement, and AI-driven marketing are now central to how banks connect with customers.
Take D360 Bank, one of Saudi Arabia’s first digital-only institutions. It attracted over 600,000 customers within two months of launch, proving that mobile-first banking can scale fast when powered by user-centric design.
Ecosystem Collaboration: Powering Innovation in the Middle East
Another major force reimagining banking in the Middle East is ecosystem collaboration. By partnering with fintechs, big tech firms, and infrastructure providers, banks can expand capabilities faster than ever before.
Globally, fintech startups have surged from 12,000 in 2020 to nearly 30,000 in 2024. The Dubai International Financial Centre (DIFC) now hosts over 1,000 fintech firms, while Saudi Arabia’s fintech ecosystem has more than doubled within a year. This growth underscores the importance of collaboration as a driver of agility and innovation.
Such partnerships empower banks to deploy advanced solutions like AI-powered risk scoring, embedded finance, and real-time payments — all while ensuring compliance with regional and global standards.
Looking Ahead: Building a Future-Ready Financial Ecosystem
The future of reimagining banking in the Middle East lies in intelligent, insight-led operations. Automated recommendations, predictive support, and AI-driven decision-making will soon define how banks engage customers.
Forward-thinking institutions in the UAE are already adopting AI-assisted frameworks that streamline service and elevate the customer experience. In Saudi Arabia, agile innovation models like Alinma Bank’s digital factory accelerate product launches and improve customer alignment.
As the region continues to evolve, banks that combine innovation, collaboration, and customer-centric transformation will achieve sustainable growth and long-term market leadership.
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Financial
Finastra’s Saudi Arabia Reimagine Banking Forum Spotlights Innovation, Trust, and AI in a Vision 2030 Financial Landscape
Finastra, a global leader in financial services software, brought together regulators, banks, fintechs, and technology leaders at the Saudi Arabia Reimagine Banking Forum in Riyadh to examine how the Kingdom’s financial sector can accelerate innovation while protecting trust, resilience, and customer value under Vision 2030.
The forum featured perspectives from regional and global experts, including Rudy Kawmi, Vice President for Middle East, Africa and Asia Pacific, Universal Banking at Finastra, along with senior leaders such as Abdulkarim Alsowaygh, Head of Advisory Services at TechArch, and Aymen Belhedi, Digital and Technology Transformation Leader at KPMG Middle East.
As the conversation turned to how banks can turn ideas into action, Finastra shared perspectives based on its long-standing work with financial institutions in the Kingdom, where it has supported banks since the early nineties through local expertise, established relationships and ongoing investment. The company referenced the role of modern core platforms like Essence, in supporting agility, compliance and customer-centric design. Finastra Essence was also recognized as a Leader for the 2nd consecutive time in the Gartner Magic Quadrant for Retail Core Banking Systems, Europe.
Across three panel discussions – Banking Today: Delivering delight in a hyper competitive world, Banking Tomorrow: Innovation, agility and relevance, and Practical AI: Leveraging AI for profit, safely and securely – speakers shared practical strategies to balance regulatory expectations, customer needs, and technology adoption.
Key insights from the Saudi Arabia Reimagine Banking Forum include:
Innovation anchored in trust and compliance
Panelists agreed that innovation in Saudi banking must begin with trust. Cybersecurity, regulatory alignment and security maturity were described as non-negotiables, not afterthoughts. Speakers highlighted the role of the Saudi Central Bank (SAMA) in setting clear guardrails through initiatives such as API-driven banking frameworks and the Regulatory Sandbox, enabling banks and fintechs to experiment in controlled environments while protecting consumers and financial stability.
From product proliferation to precision, lifestyle-integrated banking
The discussion underlined a shift from launching more products to delivering precise, contextual experiences. Banks in Saudi Arabia are under pressure to evolve from traditional service providers into lifestyle platforms that integrate payments, credit and everyday services into the digital journeys customers already use. With the risk of banking drifting into a utility model, where providers are interchangeable, panelists called on institutions to differentiate through relevance, immediacy and purposeful design, not just scale.
Ecosystem orchestration as the new competitive edge
Speakers stressed that no institution can innovate in isolation. Banks that act as ecosystem orchestrators, curating fintech, technology and cybersecurity partners while owning the “trust layer”, are better positioned to deliver new propositions quickly. Internal teams, advisors and partners form a single value chain. The conversation moved beyond capability lists toward how those capabilities are combined, governed and brought to market at speed.
Data and AI turning trusted information into intelligence
Data was described as a critical and often underused asset. Panelists highlighted that the real opportunity lies not in collecting more data but in converting trusted data into actionable intelligence. In this context, AI and generative AI can help banks move from reactive service models to proactive, personalized engagement, provided governance keeps pace. With the right tools and controls, small teams can now deliver improvements in productivity and customer experience that previously required much larger workforces.
Practical, ethical AI with humans firmly in the loop
The AI discussion focused heavily on ethics, explainability and human oversight. Panelists warned against black-box systems in areas such as credit decisions and collections, where AI outcomes directly affect people’s lives. They emphasized the need to identify and address bias in training data and to keep humans accountable for final decisions. AI was positioned as a powerful tool to automate repetitive tasks, assist agents and accelerate analysis, while freeing people to concentrate on higher value work.
Technology is available, but adoption remains gradual
Speakers noted that while the technology to support next-generation services is already in place, adoption timelines can vary. Some innovations introduced in pilot phases have taken time to progress to full rollout, reflecting the sector’s careful approach to implementation. The discussion highlighted opportunities for continued progress in areas such as real time, transparent cross-border payments and fully digital account opening that reduces the need for in-branch processes.
Across all sessions, there was a consistent message: Saudi Arabia is setting a high bar for responsible innovation by combining a progressive regulator, a clear national agenda and banks that are re-architecting for trust, speed and inclusion. The future of banking in the Kingdom will belong to institutions that innovate boldly, design for resilience, and earn customer trust every day.
Financial
Rostro Group Enters UAE with New SCA Licence Amid the Country’s 20% Fintech Growth Surge
Rostro Group, an international diversified fintech and financial services group, has obtained a Category 5 license from the UAE Securities and Commodities Authority (SCA), marking a significant step in its long-term commitment to shape the UAE’s future financial ecosystem.
The UAE’s fintech ecosystem continues to expand at an exceptional pace, supported by progressive regulation, rising investor appetite, and strong government initiatives. Recent industry reports from bodies such as the MENA Fintech Association and Magnitt indicate that the UAE consistently attracts over 40–45% of all fintech investments in the region, reinforcing its position as the leading fintech hub in MENA.
Looking ahead, the sector in the UAE is projected to grow at a compound annual rate of more than 20% over the next five years, driven by increasing adoption of digital payments, rapid expansion in wealth-tech and digital brokerage services, and continued regulatory enhancements from bodies such as the SCA and ADGM. With this momentum, the UAE is well-positioned to remain a regional centre of innovation, capital formation, and digital financial transformation.
With UAE Securities and Commodities Authority (SCA) strengthening oversight and raising industry standards, the approval recognizes Rostro Group as a compliant and trusted participant in the country’s expanding financial landscape. It also allows the Group to operate in line with UAE’s expectations for transparency, investor protection and responsible market engagement.
Based in the UAE, the Group is led by CEO Michael Ayres, who has long-standing experience in the region’s fintech sector. Speaking about the SCA approval, Ayres highlighted that Dubai and Abu Dhabi’s rapid evolution into a future-ready financial ecosystem is unmatched.
Ayres said, “We at Rostro Group see the UAE as one of the most forward-thinking financial centres, one that will soon rival leading centres like London, Singapore or New York. Securing this licence deepens our alignment with the country’s vision to build a tech-first, institutionally robust financial ecosystem and propels our contribution to its next phase of growth.”
Rostro Group’s multi-brand structure is built to serve diverse categories of investors through a unified global ecosystem. Its Scope Prime division supports institutional clients with industry leading trading infrastructure, while Scope Markets offers individuals streamlined access to global trading and investing opportunities.
In recent years, the product offering of Rostro Group has been widened to include access to over 60 regional CFD equities, as well as the development of proprietary CFD indices to mirror the performance of the Dubai and Abu Dhabi stock markets.
Local banking relationships have already been established. In addition, Rostro’s Scope Prime division is now ready to provide multi-asset prime brokerage services to financial institutions across the GCC, whilst the retail client-facing Scope Markets division has the ability to offer account types denominated in multiple currencies including AED and USD.
Financial
AI gives Gulf banks the edge in managing liquidity with confidence
Integrated platforms and data-driven agility will allow IFIs to meet rising expectations and shape global standards
By Matthew Nassau, Business Architect, Treasury & Capital Markets at Finastra
Markets move in cycles. Each generation experiences most of the things that previous generations have endured (bull or bear markets, natural disasters, geopolitics, …) punctuated by turning points from which the future takes a distinct path (powered flight, the transistor, The Beatles, …). These highlights are often recognized early on as important in their day and seem to appear ‘overnight’, and yet have taken years of development and formation to appear in our consciousness, while the lasting extent of their transformative power is not fully appreciated.
Generative AI (GenAI) fits the model described above, poised as it is to revolutionize treasury and capital markets by markedly altering decision-making processes for market professionals. From conversational finance to predictive analytics, AI is evolving from a mere assistant to becoming a crucial decision-making tool. In Gulf Cooperation Council (GCC) countries, GenAI could add between USD 21 billion and 35 billion each year, on top of roughly USD 150 billion that existing AI technologies are expected to contribute. That represents about 1.7 to 2.8% of the region’s current non-oil GDP.
To deliver on this potential, it is essential that financial institutions have access to high-quality data, upon which GenAI can infer connections, deliver insights and enable actions.
Data has never looked so good
Data has long been treated as one of the most important assets in financial services. Vendors have built major businesses supplying real-time market feeds, and institutions invest heavily to safeguard customer information in every form. The value is clear. What is changing is how much more that value can grow as GenAI gains access to richer and more precise datasets. Large language models can spot relationships and trends that were previously buried, turning raw information into forecasts, alerts and actions that support commercial and risk decisions.
Unlocking that potential requires broader access to the information that treasury teams already rely on. Data lakes and warehouses form part of the picture, but they rarely capture everything. Treasury management systems are a prime example. Their reporting evolves constantly and plays a central role in liquidity decisions, yet much of it remains confined within the system. By making these reporting histories available to GenAI, banks can reveal patterns over time, flag emerging opportunities or risks and prompt timely intervention.
Timing is everything
To show how quickly things have shifted, consider a discussion I had with a major European bank a few years ago. The team was exploring how to treat treasury and capital markets data as a strategic asset without forcing everything into one central system. Their vision was a unified data layer where information could stay within existing applications yet still be accessed, combined and analyzed by staff using low code tools. The goal was to shift toward more data-driven decision making across the business and to uncover new sources of commercial value.
The concept was sound, but the technology required to deliver it at scale was simply too expensive and complex at the time. The bank had to narrow its ambitions and proceed with smaller, tactical initiatives. Artificial intelligence was not even part of the conversation. It felt experimental and far removed from daily operations.
Looking back, the idea wasn’t premature in strategy, only in timing. GenAI now makes this kind of agile, distributed data insight far more realistic.
‘Go big or go home’ – not any more
Expectations have moved on as technology has matured and become easier to access. The old way of classifying data projects as either short-term tactical fixes or long-term strategic overhauls no longer applies. GenAI changes the conversation. It shifts focus from where data lives to how much value it can generate. Deploying AI in specific functions like operations, the front office or reconciliation isn’t a stopgap. It’s a practical way to unlock intelligence quickly.
What will determine success is an institution’s ability to surface a wide range of data, ensure its accuracy and let AI learn from it. This doesn’t require a massive transformation program from day one. Starting with focused use cases can improve efficiency, reduce manual work and reveal valuable insights straight away. As more processes become AI-enabled, those individual wins begin to connect, creating a stronger and more intelligent foundation across the entire organization.
Outcomes lead to incomes
When a technology is still emerging, no one can predict with certainty how far its influence will reach. The best indicators often come from those willing to adopt early and test ideas in the real world. Many concepts compete for relevance, and only a few will ultimately reshape how people work.
The organizations that benefit most are the ones comfortable experimenting, moving quickly and learning as they go. GenAI encourages exactly that mindset. It allows teams to explore and refine new approaches by tapping into the data they already hold. The results show up in lower costs, stronger client value and healthier margins.
This shift is not about replacing existing business models but enhancing them. Each step forward can deliver outsized returns for firms confident enough to start now.
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