Hospitality
Every moment spent is nothing short of extraordinary
Integrator Media had an exclusive interview with Hany Ahmed, General Manager, DoubleTree by Hilton – Business Bay
Quote: “Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.” -Jack Welch.
How do Hilton’s global initiatives and values reflect in the day-to-day operations and culture at DoubleTree Dubai – Business Bay?
At DoubleTree by Hilton, we epitomize the essence of warm hospitality and exceptional service, seamlessly integrating Hilton’s global initiatives and values into our day-to-day operations and culture at DoubleTree Dubai – Business Bay.
From the instant guests arrive, they are welcomed with our signature warm DoubleTree chocolate chip cookie, a delightful gesture that symbolizes our dedication to providing a heartfelt welcome and creating memorable experiences. This simple yet heartfelt gesture brings a smile to guests’ faces, offering comfort and nostalgia akin to cherished childhood memories of homemade treats.
Hilton’s global initiatives, including Travel with Purpose, the Hilton Honors loyalty program, and our Commitment to Sustainability through Hilton’s Environmental, Social, and Governance (ESG) program, are seamlessly integrated into our operations at DoubleTree Dubai – Business Bay. For instance, pioneering initiatives such as installing solar panels and eliminating plastic and bottled water demonstrate our commitment to environmental stewardship and responsible hospitality, in line with our pledge to reduce carbon emissions by 50% by 2025.
In essence, at DoubleTree by Hilton, we endeavor to create an atmosphere of genuine care and connection, where every guest is welcomed with open arms, and every interaction leaves a lasting impression.
In light of the global shifts in travel and hospitality, what adaptations have you found most crucial in maintaining high standards of service?
In response to the evolving landscape of travel and hospitality, DoubleTree by Hilton Business Bay in Dubai has implemented several crucial adaptations to uphold our commitment to exceptional service while prioritizing guest safety and satisfaction.
We’ve invested in upgrading our hotel facilities with the renovation of our gym with state-of-the-art equipment, and to provide diverse and memorable experiences for our guests. With the diverse guests we receive, we have introduced new F&B offerings including a modern Indian resto-bar launched in 2022 and thematic nights like Malaysian Nights, Fresh Catch Night in My Square, and Sunday Brunch, Sip n Paint in Republic.
We’ve also introduced contactless check-in and checkout options, as well as digital key technology, to enhance convenience and efficiency while prioritizing guest well-being. For business travelers, and official meetings, we offer advanced audio/visual setup with our hybrid meeting setups.
In essence, at DoubleTree by Hilton Business Bay, we remain dedicated to providing unparalleled service and memorable experiences for our guests, adapting to global shifts in travel and hospitality while upholding the values that define our brand.
How does DoubleTree blend Dubai’s rich culture with modern hospitality?
At DoubleTree by Hilton Business Bay in Dubai, we ingeniously blend the city’s rich cultural tapestry with modern hospitality, creating an unforgettable experience for our guests. Dubai’s vibrant culture is a fusion of tradition and innovation, a concept we wholeheartedly embrace. As the sole hotel within Bay Square, our exterior architecture seamlessly integrates with the area’s distinctive design, reflecting Dubai’s dynamic essence.
Our design concept draws inspiration from the Oud, a traditional Arabic musical instrument. This motif echoes throughout the hotel, from the lobby to the rooms and meeting spaces, with elements such as colors and architectural details evoking the essence of this cherished instrument. Upon arrival, guests are greeted with authentic Arabic hospitality, symbolized by our traditional offering of dates and Arabic coffee. This gesture serves as a heartfelt welcome, immersing guests in the cultural fabric of Dubai from the moment they step foot in our hotel. The aroma of Arabic perfume further enhances the sensory experience, evoking the ambiance of traditional Arabian homes.
How does DoubleTree make a big hotel feel personal for each guest?
At DoubleTree by Hilton Business Bay, we cater to a diverse array of guests, including business travelers, meeting planners, leisure travelers, and families seeking to explore Dubai’s attractions. Situated at a prime location in the heart of Dubai’s bustling hub, we anticipate and meet the unique needs of each guest, offering seamless experiences such as paperless check-in and engaging interactions to ensure their stay is exactly what they desire. Despite being a medium-sized hotel with 238 rooms, our commitment to personalized service is unwavering. We prioritize making every guest feel personally cared for, valued, and respected through various tailored strategies.
Feedback is crucial to us; we actively seek input during their stay to continually enhance our services. Whether guests seek control over their schedule, assistance with event planning, or simply want to enjoy family moments, we tailor our offerings accordingly. Our dedicated team collaborates closely to curate personalized experiences, including excursions and family-friendly amenities, ensuring every stay is unforgettable.
Above all, we embrace empathy and understanding in hospitality. Our team members are trained to attentively listen to guests’ needs and concerns, responding with genuine care and compassion. By fostering a culture of empathy, we ensure that every guest feels seen, heard, and valued throughout their stay, leaving them with meaningful and memorable experiences that resonate long after they depart.
What’s the one word you hope guests use to describe their stay at DoubleTree, and why?
Best. Why? Because it encapsulates everything we aim to achieve during their stay. From the moment they step through our doors, our team, driven by Hilton values and professionalism, works tirelessly to ensure each guest’s experience surpasses expectations.
Our dedication to providing the best experience means that every interaction is infused with warmth and genuine care, making our guests feel like part of the Hilton family. This sense of belonging extends to every aspect of their stay, from the comfort of their rooms to the delightful culinary offerings at our restaurants.
At DoubleTree Business Bay, we believe that the true measure of a successful stay lies in the memories it leaves behind. We want our guests to depart with a sense of fulfillment, eager to return and share their unforgettable experiences with others. “Best Stay. Best Team. Best Food. Best Service. Best Trip. Best People. Best Experience. Best Hotel. ” This captures the essence of our commitment to excellence, ensuring that every stay with us is truly exceptional.
Hospitality
SUN SIYAM VILU REEF SHOWCASES THE SOUL OF MALDIVIAN CUISINE THROUGH ITS SIGNATURE “KANDU KUKULHU” COOKING EXPERIENCE
At Sun Siyam Vilu Reef, Maldivian cuisine is honoured not merely as food but as a reflection of island heritage and identity. One of its most meaningful traditions is the preparation of Kandu Kukulhu, the Maldives’ iconic rolled tuna curry. Rooted in local custom and shared across generations, this dish has become the heart of Vilu Reef’s weekly Maldivian cooking classes, offering an intimate encounter with the flavours, techniques, and stories that define the islands. As part of the resort’s signature culinary journey, it brings the Maldivian spirit to life through authentic tastes and thoughtful storytelling.
Deeply rooted in local tradition, Kandu Kukulhu reflects centuries of craft and care. At Vilu Reef, the experience is guided by the resort’s Maldivian chefs, who demonstrate each step with the precision and intuition that comes from generations of practice. Guests will discover to artfully slice the tuna and layer it with aromatic spices to binding the rolls with coconut or pandan leaf. As the curry slowly cooks in coconut milk, its scent fills the atmosphere, offering a vivid glimpse into everyday island cooking. It is an experience that lingers long after the final tasting.
Kandu Kukulhu, which literally translates to “chicken of the sea,” is the Maldivian special tuna curry, a remarkable tribute to the Maldives islands’ deep-rooted connection to the ocean.
“Sun Siyam Vilu Reef’s culinary story celebrates Maldivian heritage, moving beyond simply serving fresh seafood,” says Chef de Cuisine Mohamed Hameed, known as Chef Printey. ” It is a connection to our islands, our people, and the traditions that shaped Maldivian cuisine. By sharing these methods, we bring our cultural narrative to life in the most sincere way.”
The cooking class forms a key part of the Maldivian Roots Signature Experience, that highlights the flavours, crafts, and cultural expressions that define the Maldives. It embodies the Sun Siyam philosophy of celebrating island life through meaningful encounters and genuine Maldivian spirit. This experience is available for all guests at Sun Siyam Vilu Reef and can be booked in advance during their stay.
Hospitality
Rohini at Mövenpick JLT, A Modern Expression of Timeless Indian Flavours
Rohini at Mövenpick Jumeirah Lakes Towers has earned its place as a trusted favourite among Dubai diners. Its central location makes it an easy choice for residents and visitors, while the setting inside the hotel gives it a calm, steady rhythm that suits everyday meals and special evenings with equal ease. The restaurant sits just beyond the lobby, opening into an elegant space shaped by soft lighting, muted tones, and subtle cultural details that add warmth.
Rohini takes its name from the revered “red star” in Indian astronomy, a symbol of vitality and auspicious beginnings. That inspiration flows into the restaurant’s design and culinary approach. The interiors blend modern refinement with an underlying warmth that reflects Indian hospitality. A small gesture inspired by the traditional tika greets diners at the entrance, offering a quiet moment of connection that sets the tone for what follows. It is thoughtful details like this that make the restaurant feel personal without overstating its intentions.
Rohini’s menu reflects a clear understanding of Indian cooking techniques and regional influences. The selection focuses on thoughtfully curated classics. The tandoor section shows the kitchen’s strength with smoky, tender kebabs and paneer that holds it’s shape and flavour. Familiar favourites like Butter Chicken and Dal Makhani arrive with layered spices and texture, staying true to their origins while being refined just enough for contemporary palates. Vegetarian dishes receive equal attention, offering vibrant, balanced options that stand confidently alongside the non-vegetarian mains
The beverage offering complements the menu with ease. A small but thoughtful selection of mocktails, cocktails, and grape options provides refreshing pairings while keeping the focus firmly on the food. Each drink is crafted to balance the warmth and richness of Indian cuisine, making the overall dining experience feel cohesive.
Rohini’s atmosphere strengthens its sense of togetherness. Portions encourage sharing, and the room carries an inviting warmth that suits family gatherings, group dinners, and relaxed weekend meals. Lighting inspired by traditional Indian lamps adds a gentle glow, while cultural elements remain understated and contemporary. On select evenings, the experience extends into performance with contemporary Indian dance. These artistic moments enrich the restaurant’s personality without overwhelming the dining experience.
Service at Rohini carries a friendliness that fits the space. The team is knowledgeable about the menu and confident in guiding guests through flavours and spice profiles. The approach is relaxed and attentive, which contributes significantly to the restaurant’s inviting energy.
What ultimately defines Rohini is its ability to find harmony between tradition and modernity. It is rooted in authentic Indian flavours yet shaped with a contemporary sensibility. It continues to stand out as a preferred destination for diners seeking honest cooking, a calm atmosphere, and service delivered with sincerity. Rohini offers its signature flavours at Mövenpick Hotel Jumeirah Lakes Towers and through Rohini on Wheels, the vibrant food truck operating at TH8 Palm Dubai Beach Resort.
Hospitality
A RELAXED NEIGHBOURHOOD CLASSIC: DISCOVER AUTHOR’S LOUNGE AT VOCO BONNINGTON JLT
Author’s Lounge at Voco Bonnington, JLT is one of the neighbourhood’s most relaxed and welcoming spots for easy, all-day dining. The ambience is calm and inviting. Soft neutral tones, spacious seating, and warm lighting create a laid-back atmosphere that works for every part of the day. Whether you want a peaceful corner to unwind with a book or a bright spot for a morning meeting, the lounge keeps the experience effortless.

The menu offers reliable favourites and fresh flavours that suit every mood. Breakfast brings familiar plates served with enough substance to start the day well. Lunchtime leans toward crisp salads, sandwiches, and light plates perfect for a quick bite. The offering expands to comforting mains that suit both hotel guests and regular visitors from the community. The pastry counter adds another layer of appeal, especially for those looking for a quick treat or a simple accompaniment to their coffee.
The beverage programme is a defining element of Author’s Lounge. A focused team of baristas maintains consistency across every cup. Espresso-based drinks are balanced, iced coffees remain smooth without heavy sweetness, and the tea selection caters to guests who prefer clean, refreshing profiles. It is a menu designed around dependability rather than novelty, which is exactly why it resonates with its regulars. In a city that gravitates toward spectacle, Author’s Lounge succeeds by keeping the experience grounded. Its appeal comes from thoughtful details, consistent quality.
As part of voco Bonnington JLT’s broader dining landscape, Author’s Lounge supports the hotel’s vision of accessible, high-quality hospitality. It serves hotel guests, working professionals, and JLT residents with equal consideration, offering a space that adapts to the rhythm of daily life in a seamless and welcoming way. Its long operating hours add to its convenience, making it a reliable option from early mornings through late evenings.
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