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THE MANAGED FUTURE

Published

11 years ago

June 16, 2015

admin

Updated : August 24, 2014 0:0 ,
By Editor

Dimension Data is a company that offers an extensive managed services portfolio includes several globally standardised managed services products in specific technology domains – including networks, data centres, security, visual communications, unified communications and collaboration and contact centres. Youssef Fawaz, Managing Director, Dimension Data Middle East discusses the company’s focus

Discuss portfolio of Managed services that Dimension Data provides globally and in the region?

Dimension Data’s support, managed, and IT outsourcing lines of services are closely interrelated. We use the same platforms, systems, processes and delivery teams to deliver all three service types.

Our lines of service portfolios include both standard (‘productised’) services and customised services. Dimension Data’s services portfolio is replicated globally, which is a unique offer for our clients spanning not just locally, but also globally. Dimension Data’s support, managed and IT outsourcing services portfolio includes IT Outsourcing spanning Transition and transformation, service aggregation & cross functional services across the network communications tower, the data centre tower, the end user compute tower, the contact centre tower & BPO.

Managed Services include IT service management, assessments and consulting, across enterprise networks, security infrastructure, Cisco unified communications, Microsoft Lync, Data Centre, Contact Centre and Custom services per client.

Support Services, include IT support, assessments and consulting for Uptime Maintenance, Uptime Support, Insite predictive support and Insite pre-emptive support. Dimension Data also includes multi vendor service management and contract aggregation on behalf of our clients.

What is the demand scenario for various Managed services that you provide regionally?

The demand varies from country to country. In response to the UAE, Dimension Data sees much demand for support services, that is, for the support of technology devices. The requirement for Managed Services, that is, for the management of process outcomes is still not in high demand locally. A focus on moving from a pure support contract to a managed services contract could add significant value to a clients’ business.

You offer standardized services in 6 domains while also giving the option for custom services. Discuss if customers regionally prefer the standard modules or whether they opt for custom ones?

Our experience in the local market is that clients are opting in for standard support services, mainly focused on SLA management and commitment, and not exploring the benefits attributed to custom services or managed services. Currently, the requirements most clients have are focused on support services for the support of technology devices. Most clients usually predefine this. Dimension Data is able to further extract benefits to the IT estate for our clients through custom services, or through offering our managed services portfolio.

What are the Managed services you provide for datacenters in this region? Does it cover both large and smaller sized datacenters?

Dimension Data focuses on small, medium and large data centres for our clients – as long as the benefit to the business is realized. Locally, Dimension Data includes the management of the physical data centre infrastructure as part of the managed services offered in the Data Centre Space. Dimension Data’s managed services within the data centre includes the management of infrastructure such as servers, messaging, print & file servers, storage management, legacy/mid range servers, identity management and SQL database services. Dimension Data also offers managed virtual infrastructure services to our clients. In addition to this, Dimension Data’s Managed Cloud Platform offers our client expertise in deploying fully managed cloud platforms including private, hybrid and public cloud services.

Are enterprise customers comfortable with the idea of outsourcing such services? Which verticals do you find most proactive in the region in terms of adopting such services?

There is a demand for these services across multiple verticals. By adopting these services our clients benefit by extracting benefits that include the exploitation of the data centre infrastructure – to the strategic advantage of their business, the realisation of the return on investment expected from a data centre technology environments, more efficient deployment of IT staff; access to the best skills in the market, providing a clear path to the cloud, a single point of contact, a proactive approach to service delivery, a consistent service delivery due to alignment of all services to the IT Instrastructure Library (ITIL) and flexible service levels that enable our clients to choose the service level that their budget and business requirements matches.

Are there customers regionally who you offer services across all the 6 domains that you focus on?

There are no current clients locally that procure services from Dimension Data across all the six domains. Many of our clients explore support service engagements with Dimension Data in the Enterprise network, security and unified communications space. As the market moves to the need for commercial outcomes and transformation, we expect to see more IT outsource engagement, spanning all domains, with regional client engagements.

Discuss any recent or expected announcements around Managed Services from Dimension Data?

Dimension Data announced that it will launch Enterprise Mobility-as-a-Service (EMaaS), signalling its intent to provide a suite of cloud-based end-user computing services on a global basis. EMaaS establishes the platform for the group’s future initiatives that will see Dimension Data announce increased functionality and feature sets that assist enterprise clients to deal with their rapidly changing end user computing requirements.

Dimension Data’s EMaaS offering is an integrated enterprise mobility management service that provides organisations with the ability to deliver comprehensive policy-based, device-independent, mobile device management, mobile expense management, integration to the enterprise and underpinned by true cloud principles of automation and consumption-based commercials.

The service, which utilises a cloud-based consumption model, enables organisations to rapidly scale deployments while easily managing the complex environment of mobile devices, data access and expense management. Due to the complex nature of mobility deployments, the EMaaS offering is complemented by Dimension Data’s Systems Integration and Professional Services competencies and addresses the full spectrum of an organisation’s enterprise mobility needs.

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HOUSE OF HYPE DUBAI JUST FLIPPED THE HOLIDAYS, UNVEILS THE WINTER WONDERVERSE

Published

6 days ago

December 8, 2025

Integrator Web-Editor

A colorful, immersive indoor space at House of Hype featuring glowing, stylized Christmas trees and festive light installations

This festive season, House of Hype, Dubai Mall’s most spectacular immersive mega-experience, turns the holidays upside down with The Winter Wonderverse, a surreal festive universe that only Dubai could dream up.

Running from December 13 – 28, 2025, The Winter Wonderverse @ House of Hype delivers a larger-than-life remix of holiday classics across the park’s 25 immersive worlds. Expect glowing snow, dancing lights, spontaneous performances, mischievous elf photobooths, chaotic parades, and snacks almost too cute to eat — all crafted to surprise, delight, and spark unforgettable shared moments.

But this isn’t nostalgia, and it’s definitely not the winter village you’ve visited five times before.
This is House of Hype in Dubai! Where everything is bigger, wilder, brighter, and far more fun.

A Holiday Universe, One Wild World at a Time

From the moment you step inside, you’re not entering a venue, you’re crossing into a surreal festive season multiverse. One minute you’re inside a shimmering snow globe where neon snow falls around you, the next, you’re being pulled into an elf transformation photobooth where the “elves” are a little too enthusiastic and definitely up to mischief.

Turn a corner and suddenly a world-hopping parade bursts through the space, sweeping you into a swirl of bold characters, dancers, glitchy holiday creatures, and spontaneous performances that feel like they jumped out of a fever dream.

Blending humor, fantasy, nostalgia, and hypersaturated design, The Winter Wonderverse @ House of Hype is for people who want their holidays to feel anything but ordinary, families, friends, creators, travelers, and anyone chasing a festive escape with a twist.

Festive Highlights:

Inspired by House of Hype’s signature mega-experience DNA, here’s what guests can expect:

Glowing Snow & Dancing Lights: A surreal holiday landscape perfect for unforgettable photo and video moments.
Elf Transformation Photobooths: Snap, record, and instantly drop into the Winter Wonderverse storyline with playful, social-ready content.
World-Hopping Parades & Outrageous Performances: A spontaneous cast brings the universe to life through bold interactions and unexpected spectacle.
A Surprise Treat Awaits Anyone in Ugly Sweaters: Show up to Dubai’s most chaotic holiday showdown, loud, fun, and delightfully unhinged.
Cute Holiday Snacks & Limited-Edition Treats: Delicious, highly Instagrammable snacks curated by Michelin-starred culinary talent.

Other key information you can’t miss:

Book tickets now at house-of-hype.com
Location: House of Hype, Level One, Dubai Mall
Dates: Saturday, December 13th till Sunday, 28th, 2025.
Timings: Sunday to Thursday from 10:00 am till 10:00 pm / Friday & Saturday from 10:00 am till midnight

House of Hype invites guests on a 60–90 minute adventure through Dubai Mall’s full-scale City of Dreams, a joyful mega-experience built from the brightest corners of digital pop culture. Across 25 surreal, interactive zones, visitors drift through neon Tokyo nights, K-Pop stages, shimmering Bollywood energy, robotic light shows, projection domes, hidden pathways, exclusive shopping, and limited-edition global snacks. With live performances, AI-powered photo moments, and unexpected worlds opening at every turn, every visit becomes a journey to dream big, live loud, and have fun.

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AURA BAKERY & CAFÉ BRINGS ITALIAN FLAIR TO THE FESTIVE SEASON WITH CELEBRATORY CREATIONS

Published

6 days ago

December 8, 2025

Integrator Web-Editor

A traditional Italian Panettone cake wrapped in festive paper and ribbon, sitting on a white pedestal.

This festive season, Aura Bakery & Café brings an Italian flair to Jumeirah with a selection of unique celebratory creations across pastries and beverages. Known for its elegant interiors, artisanal craftsmanship, and warm hospitality, Aura Bakery & Café sets the scene as the ideal destination to gather, indulge, and celebrate the season in true Italian style.

At the heart of the festive collection stands the Panettone, a traditional Milanese delicacy symbolising abundance, togetherness, and good fortune for the year ahead. Crafted by Aura’s Pastry Chef ManuelBalarini, the recipe has been perfected to blend timeless Italian tradition with refined technique. The Panettone features dried fruits, delicately aromatic butter, and a soft, airy texture that reflects Chef Manuel’s signature precision. Fresh Panettones will be baked daily at Aura Bakery & Café and will be available for guests to purchase in-store or order for delivery. Each is presented in elegant festive packaging, making it the perfect gift for seasonal celebrations or thoughtful house gatherings.

Complementing the Panettone (AED 220) are a series of limited-edition festive pastries, each crafted with meticulous attention to detail. Guests can look forward to a freshly baked Christmas Tree Croissant (AED 30) filled with raspberry and cream, decorated with marshmallows, as well as a delicate ornament-inspired Christmas Dessert (AED 65) designed to capture the sweetness and sparkle of the season.

To complete the experience, Aura Bakery & Café will also introduce seasonal beverages inspired by the warmth and comfort of the holidays, including the Butterscotch Milk (AED 29) and the Christmas Ice Matcha Tree (AED 32). From indulgent spiced blends to aromatic coffee creations, each festive drink pairs beautifully with the pastry selection, the perfect touch to start your morning or to bring a little holiday cheer to your day.

From December 8th to 31st, Aura Bakery & Café will transform into a festive haven in the heart of Jumeirah, a place where the scent of freshly baked pastries fills the air, and guests can unwind amidst elegant interiors, soft lighting, and the spirit of the season.

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KEMPINSKI HOTEL & RESIDENCES PALM JUMEIRAH UNVEILS “THE NIGHTS OF FESTIVE LIGHTS” – A SEASON OF DAZZLING CELEBRATIONS FOR 2025

Published

6 days ago

December 8, 2025

Integrator Web-Editor

Dubai, UAE –This December, Kempinski Hotel & Residences Palm Jumeirah unveils ‘The Nights of Festive Lights’ – a series of sparkling festive celebrations designed to delight guests of all ages. From elegant Christmas feasts to a glamorous 007-themed New Year’s Eve gala, the hotel’s culinary and events teams have curated unforgettable experiences by the sea.

The Nights of Festive Lights – Christmas Eve Buffet – Brunello Restaurant

Illuminate your Christmas Eve with a red-and-gold themed celebration, featuring an indulgent Mediterranean festive buffet, live performances, and magical moments for the whole family. Little guests can enjoy a special visit from Santa Claus, along with kids’ activities and festive face painting, while adults savour wine and seasonal drinks.

Date: 24 December 2025
Time: 7:00 PM – 11:00 PM

AED 610 per person with free-flow house beverages | AED 410 per person with free-flow soft beverages | AED 205 for kids aged 6–12 years | Children 6 years and below dine free

A Candy Cane Christmas – Christmas Day Brunch – Brunello Restaurant

Celebrate Christmas Day with A Candy Cane Christmas, a joyful brunch that brings together family, friends, and festive cheer. Guests are invited to savour an international buffet with Christmas favourites, live cooking stations and a decadent dessert selection. A live duo performance sets a warm, celebratory mood, while children enjoy Santa’s visit, a bouncy castle and face painting – plus wine for the grown-ups.

Date: 25 December 2025
Time: 1:00 PM – 4:00 PM

AED 545 per adult with free-flow soft beverages | AED 755 per adult with free-flow house beverages | AED 273 for kids aged 6–12 years | Children 5 years and below dine free

Gilded Nights – Festive Cheers – Villamore Restaurant

From early 7th December to the 25th December, the hotel’s festive spirit shines through Gilded Nights, where guests can enjoy specially created à la carte festive dishes and themed drinks at Villamore Restaurant. Ideal for intimate celebrations or relaxed evenings with friends, this experience offers a refined way to savour the season in a golden, candlelit atmosphere.

Dates: 7 – 25 December 2025
Pricing: À la carte festive menu and beverages

007 New Year’s Eve Gala – Bond-Inspired Night of Glamour

Ring in the New Year in true James Bond style at the hotel’s 007-themed New Year’s Eve gala. Guests will arrive via red carpet with VIP belts before stepping into a world of intrigue and elegance. The evening features an international buffet with live stations, 007-themed cocktails, a live band, a singer, and a DJ to keep the celebrations going until midnight.

The setup includes Bond-inspired décor, a dedicated photo booth, illuminated pool floats, a champagne wall and chic black-and-white table styling with festive centrepieces and party favours. A cigar collaboration adds a sophisticated touch, while both kids and adults can enjoy themed activities. Formal attire is encouraged, with tuxedos as the dress code hero of the night.

Date: 31 December 2025
Time: 8:00 PM – until midnight.
AED 2,800 per adult – Early Bird offer until 15 December 2025 | AED 3,300 per adult from 6 December to 31 December 2025 | AED 1500 for children aged 6–12 years | Children 6 years and below dine free.

Celebrate this festive season with Kempinski Hotel & Residences Palm Jumeirah, where culinary artistry meets timeless European elegance. Book your festive experience now and make your December truly unforgettable.