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2015 OUTLOOK

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Updated : February 5, 2015 00:30  am,
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img62The year will likely see continued consolidation of the major trends that have been holding the industry’s interest for the past few years including Big Data analytics, cloud, SDN, IoT, and BYOD

It looks certain that 2015 will see continued consolidation of the major trends that have been holding the industry’s interest for the past few years. IoT (Internet of Things), SDN, Managed services, Big Data analytics, cloud, Mobility and BYOD are among trends that are in varying degrees shaping the changing face of the industry. The fact that when many of these Technologies come together as enablers, there is likely to be a snowball effect and this is precisely the kind of future we are heading towards with these trends in tandem.

Rabih Dabboussi, General Manager, Cisco UAE says, “By 2022, there will be 50 billion devices connected to the Internet. By some estimates, even this is a conservative outlook. Technology has advanced and has become smaller in size, is more flexible and adaptable to different applications and has also gone down in terms of costs. This has driven a tremendous adoption and appetite in introducing connectivity and intelligence to almost everything around us. Businesses will strive to leverage this connectivity and intelligence to differentiate.”

The IoT opportunity is likely to emerge into the limelight over the next couple of years in terms of deployments. From integration to securing the infrastructure that will enable IoT to work, there is potentially a lot of opportunities that the channel will be likely to unearth.

Sabbahuddin Khan, Regional Manager at Allied Telesis Middle East says, “The IoT trend will dramatically increase the number of network-connected entities.  Devices that contain sensors, control, or intelligence will increasingly become network connected.  IPv6 will gain wider adoption, as will management technologies that are required to manage network-connected nodes.  The IoT will deliver benefits for everyone, from enterprises to municipal councils, but it is the value of information and knowledge that will see new players introduced and new business models emerge during 2015.”

As IoT initiatives get off ground, in fact many of the larger projects could be spearheaded by government entities as they enable more public e-services for the public.

Rabih adds, “The next few years are thus likely to be of IoT gaining ground. We got some economists to gauge the value of the IoT economy. The value at stake of the IoT between now and 2022 is $ 19 Trillion. The potential is immense. We took that model and applied to Dubai and the report was about the value at stake between now and 2019 for Dubai’s smart city initiative. It is about 5 Billion dollars.”

Mobility & software drive the future

Mobile device penetration as well as mobile data traffic growth rate in the region are among the fastest in the world. MEA is set to post the world’s highest-growth rate of IPv6-capable smartphones and tablets according to a Cisco forecast. These trends will encourage even wider adoption of wireless access and Mobile Device management as well.

Sabbahuddin says, “The unprecedented adoption rate of mobile devices in the enterprise landscape means that wireless access is now more important than ever, and will continue to be so for the foreseeable future.  The technological innovations that the 802.11ac standard is enabling will lead to continuing growth in demand for wireless access products, and will ensure that wireless access has a critical role in unified enterprise network infrastructure.  Users will demand pervasive and reliable wireless coverage and seamless mobility. This wireless expansion drives the need for tightly integrated management platforms.”

In addition, the rising prevalence of Mobile workforces will also mean that workers would need better access remotely. That is driving the demand for hyper-converged systems that help manage virtualized infrastructures. Hyper-convergence infrastructure have a software-centric architecture that tightly integrates compute, storage, networking and virtualization resources and other technologies.

Ahmad Qadri, Regional Director for Middle East at Nutanix says, “Mobility has meant that large teams of people have been freed from their offices and are able to work offsite, either beside their customers or from home to increase productivity, customer satisfaction and personnel retention. But the distributed systems needed to support these work environments are driving the uptake of hyper-converged infrastructure at such a pace that even traditional storage area network (SAN) players are reducing SAN production and redirecting IT spend into hyper-converged technology. And it will become even more prevalent in 2015 as businesses look to the IT department to support this new working environment while still keeping equipment and maintenance costs low.”

Therefore he believes that hyper-converged will transition from the ‘early adopter’ phase to mainstream production environment; from test and development to Tier 1 applications.

Nutanix is partnering with Dell globally and have extended that into the region. The Dell XC-series appliance integrates Dell’s x86 server platform (PowerEdge R720xd) and Nutanix web-scale software to provide a solution with enterprise class performance, scalability, availability and data management features.

Basil said, “Web-scale IT is making huge inroads compared to traditional DAS, NAS and SAN architectures. The demand for software defined storage is going through the roof- over delivering on promise. Cost-wise, it is cheaper and performance wise, it is better. Customers are liking it and software defined storage has seen quick adoption unlike SDN.”

What happened in the case of server virtualization is now unfolding with storage and networks. SDN is still in the initial phase of rollout with Telcos testing it.

Basil adds, “It is only now that SDN is beginning to see traction. Telcos are taking the lead. They are testing and that gives confidence to the enterprise segment to take it up. We are therefore now seeing a lot of interest around SDN.”

Legacy network architectures cannot provide the scale that SDN can potentially bring in to the infrastructure which is required especially as organizations move more workloads to the cloud and the workforce become more mobile.

Sabbahuddin adds, “The flexibility in user location and device usage that is becoming the norm in Enterprise IT, as the BYOD concept has taken hold, will drive requirements for more dynamic operation of Enterprise communication systems. Organizations needing solutions to these requirements will increasingly look to SDN as the source of such solutions. The efficiencies to be gained by integration between business rules, user information, and network infrastructure will benefit network administrators and users alike.”

The cloud’s next phase

According to Rabih, the next phase of cloud computing is about optimizing data centres. That will mean moving some of the actual application processing to the edge, i.e., what is being referred to as ‘fog-computing’. The terms Fog Computing, coined by CISCO, refers to computing on the edge wherein data processing and decisions are happening closer to the event location, leaving only more critical decision making to the central cloud locations.

He adds, “We believe the next phase of cloud computing especially when it comes to smart city initiatives and IoT is in fog computing – taking some of the data centre responsibilities and some of the application processes and distributing it to the edge. So instead of centralizing it in the cloud, you do it in the fog which is closer to the user.”

Rabih claims that Fog computing alongside cloud computing will see more adoption in 2015 in tandem with IoT growth.

Elaborating further, he says, “For example, when you are in the parking lot, the access point covering the parking lot needs to cover your location and the density of cars in the parking lot. That access point needs to tell the lights to turn on or off, brighten up or dim down based on number of people. These decisions need not go to the cloud as they can be taken at the edge. You will see processing and many applications taking place at the edge in places like the parking lot, in a street, a mall, a theatre etc. But you will also see more centralizing applications in the cloud as well.”

There is also likely to be great consolidation in the cloud services market. Ahmad believes that the larger players in the cloud service market will get bigger and there will be a scramble for the rest of the market opportunities.

He says, “If it isn’t already, hybrid cloud will become the ‘new normal’ infrastructure solution as more and more organizations realize the benefits of balancing hardware control and software scalability. Over the next five years, we’ll see the big cloud services providers (CSPs) hold a vast majority of the hardware market. Meanwhile, the smaller businesses fighting for the remaining market share will be forced to pick between building their own open source-based infrastructure solutions or purchasing turnkey products.”

Bigger picture

Quite obviously IoT will also be a driving factor for Big Data analytics to become more prevalent in terms of deployments. There is going to be a growing demand for such solutions for instantaneously fetching results for specific queries. Therefore, the compute infrastructure in the background is going to consume a lot of processing power.

Rabih says, “If you think of Mobility and IoT together, there is going to be a lot of data going to be generated. In order to link to link people, devices, process, things together, there has to be a tremendous amount of processing power that needs to be enabled behind this. The amount of time it takes to search through text is much less than it takes through for a video file or a voice conversation or facial recognition etc. The level of complexity and consumption of computing that is going to be needed in the future is entirely different level than in the past. Hence, the notion of Big Data, which is about taking zettabytes of data in a distributed way across multiple servers and multiple processors so that you gain your result much quicker such as in the case of a crime scenario investigation. It could be so many other different scenarios. In future, the ability to do Big Data crunching will be at our fingertips.”

Cisco’s Rabih also concedes that we are already onto an era when a single company’s solutions will not do and there is likely to be a lot of collaboration that will help enable all required solutions and services.

He adds, “No single company is going to have the answer to all these requirements. We have been developing Technologies both on the analytics side and also on the networking side to enable the Big Data model. We are now integrating Hadoop which is the platform for enabling distributed processing across a compute environment into our systems. We are building the services delivery platform or the orchestration platform that allows to include multiple vendors and allows to do the analytics for you.

Dell strengthened its portfolio in information management solutions with the acquisition of StatSoft last year. StatSoft is a provider of analytics solutions that deliver data mining, predictive analytics and data visualization capabilities.

Basil says, “We now have software portfolio for predictive analytics, an area where we were lacking prior to the StatSoft acquisition. We are in a position now to provide our customers access to proven and affordable advanced analytics solution that delivers the predictive and prescriptive analysis capabilities that their businesses need in order to make faster, more accurate decisions.”

Security, a prime time focus

With more devices connected, it would akin to a mouth-watering prospect for would be attackers as they seek network vulnerabilities to attack. Therefore, security needs to stay competent to tackle malicious attacks.

Rabih says, “Security is becoming a great concern. There will more focus on that and more technologies introduced that will allows us to adopt all the trends that I mentioned. This has to be much more robust than what is there currently. As we go towards the predicted 50 billion devices, the actual attack surface area would have increased tremendously.”

Security solutions will become more heavily integrated to guarantee the security of data and the privacy of users across the entire infrastructure. More organizations in the Middle East today recognize the need for efficient network security systems to secure their Businesses.

Sabbahuddin says, “The increasingly flexible policies of network access and the growing number of threats will escalate the demand for newer network protection technologies.  The escalating likelihood of attack and the resulting loss of productivity and damage to reputations will ensure that security is a high priority for executive management—particularly given the number of high-profile attacks during 2014.  Likewise, Next Generation Firewall (NGFW) technology, integrating application control capability, will play a leading role in the security space.”

Upbeat outlook

The region continues to be adopt new technologies. Large initiatives are being spearheaded by Government initiatives including the smart city projects.

Rabih says, “We are seeing a determined effort to invest in Technology as a way to enable the transformation of the nation, across the GCC. The vision of the leadership in the region is taking the lead in Technology adoption and we have been engaging with the governments in shaping those strategies and deploying the infrastructures in enabling all of those objectives. IT is now at the forefront of the government’s fiscal budgets. There is an increase in allocation. IT is not an afterthought. Although IT I not a solution to all issues, yet it is an element of all solutions for all problems.”

Sectors including Education BFSI, Education, Hospitality, Healthcare etc are all in process of upgrading their capabilities to compete and provide best services. Technology will remain a key enabler behind those efforts.

Basil says, “Oftentimes, the Middle East or any emerging markets would follow the trends going on globally. Customers see the opportunity because they are not tied down by legacy. The large enterprises see the opportunity to leapfrog other regions in terms of infrastructures and implement modern solutions. The small and medium size enterprises find it cheaper to implement as they can start taking advantage of enterprise grade solutions that are available at affordable costs.”

It has been a tricky era for the partners. They are challenged to embrace the disruptive technologies in their go to market models but most are keeping pace.

Rabih says, “Partner ecosystems have been evolving alongside. We are seeing a big appetite from our partners to sharpen their expertise and tools that helps them to deliver these new Technologies.”

While telcos delivering ICT services as part of their Managed services portfolio will increase, there will a lot more of opportunities emerging in the era that is on the cusp of pervasive connectivity and intelligence. The opportunities for integrators is only bound to rise.

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HOW FSI INCUMBENTS CAN STAY RELEVANT THROUGH THE GCC’S PAYMENTS EVOLUTION

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By Luka Celic, Head of Payments Architecture – MENA, Endava

Banks and payment services providers (PSPs) have been the region’s engines of economic growth for as long as anyone can remember. It is therefore jarring to imagine that this dominance is now under threat. After all, venerable banks and credit card companies have elegantly embraced the Internet, mobile banking, and the cloud to deliver self service banking to millions of customers. But consumers, especially digital natives, have never been known for congratulating an industry for a job well done. Instead, with each convenience, their expectations only grow. The siege reality of the pandemic accelerated a shift in consumer behaviour, and Middle East banks and PSPs now face challenges on three fronts.

The first is FinTechs. from Saudi Arabia’s BNPL (buy now, pay later) pioneer Tamara and Qatar’s unbanked oriented platform cwallet, to online financial services, Klarna, tech startups have been able to tap into rapidly changing consumer markets. New companies find it easier to pivot. And like speed boats racing against aircraft carriers, they weaved effortlessly to fulfil a range of desires amid high smartphone connectivity rates and a range of other favourable market conditions. By one estimate from 2022, BNPL alone accounted for US$1.5 billion (or 4%) of the Middle East and Africa’s online retail market.

The second threat is open banking, which comes in many forms, but one example is the instant-payments platforms being introduced by central banks such as those in Saudi Arabia and the United Arab Emirates. To get a sense of how this could play out, we need only look to Europe, where players who once relied on payments through card schemes are now pivoting towards open banking enabled payments. Closer to home, Al Ansari Exchange recently announced its customers can now transfer money and settle bills via the recipient’s mobile number, enabled by the UAE’s Aani IPP.

And finally, comes big tech. To augment its e-wallet service, Apple has signed up to an open banking service in the UK. The open banking framework which banks enabled through their investments is being exploited by a Big Tech firm that has access to 34% of UK smartphone users. Unsurprisingly, this sparked a fierce antitrust complaint by UK’s banks. Other big names will surely follow as they continue to craft ways of offering the digital experiences that garnered them user loyalty in the first place.

THE BALANCE

Apple Wallet is aimed at blending payment methods, loyalty cards, and other services into a single experience. But such moves have raised regulators’ eyebrows regarding a lack of interoperability and the preservation of competitive markets. Hence, Apple’s open banking foray — a gesture to calm the nerves of a finance market that fears having to compete with a company armed with countless millions of user transactions from which to draw insights. The massive user bases of tech giants will give any FSI CEO goosebumps. How does a traditional bank lure an Apple user? Open banking initiatives open the door to greater competition and innovation, both of which are good for consumers. But the only way to ensure both is by building an ecosystem that balances innovation with regulatory oversight.

FROM INCUMBENT TO INNOVATOR

Yes, smaller businesses have freedom of movement that larger incumbents do not. But that does not mean that there are no paths for banks and PSPs. There are, in fact, several strategies that larger FSI companies can employ to capitalise on the open banking revolution.

The first of these is collaborating to create ecosystems that provide users with frictionless experiences. Established FSIs already have access to a wealth of information about their customers and must now consider how to integrate data sources to create highly streamlined and frictionless workflows. A customer applying for a loan could then see their details auto populated, and credit history already accounted — all without the hassle of lengthy phone calls, application forms, or submission requests. In an age when instant is everything, it’s easy to see why the former approach could foster loyalty, while the latter would only serve to drive customers towards more capable competitors.

Card companies and issuer banks could also work with acquirers to smooth out the rough landscape that has arisen from the advent of digital payments. Acquirers traditionally acted on behalf of the merchants that accepted payment methods to recoup funds from the PSP through the issuing bank. This system has served the industry well, but with more payment methods emerging, acquirers have branched out into mobile wallets, QR codes, and gateway services. Gradually the relevance of established players has dwindled as their lack of representation at the critical checkpoint has diminished their significance. Incumbents must work to turn back the tide by recognising that acceptance and acceptance ownership are becoming increasingly important for maintaining market relevance.

Another strategy is diversification. Veteran FSIs may feel like they’ve lost ground to nimble start-ups and Neo Banks, but history shows value in patience — established FSI players now benefit from the investments of early innovators, and double down on payments innovations which have already shown the most promise. Moreover, if they diversify their portfolios through acquisitions, innovations, and partnerships, they can secure their future. Mastercard presents an excellent example with their US$200m investment into MTM payments. This single move has given the company access to MTM’s 290 million strong subscriber base, allowing these customers to become familiar with Mastercard products before getting entrenched with mobile wallet alternatives.

WHO’S ON TOP?

If we look at the rise of BNPL services, we see an origin story with — at least — major supporting roles for large card providers. But open banking has sidelined them in just a few years. BlackBerry was a stock market darling just five years before it sought a buyer. Traditional FSI players must innovate; they must collaborate with emerging disruptors; they must diversify. They can survive and thrive if they do these things — after all, they already have much of the infrastructure, and experience required for success. Middle East banks and PSPs have the existing user bases, so they have the scale to get out in front in the era of open banking. All they lack is the kind of compelling use cases that will entice the banking public. PSPs and their issuers could offer embedded payments, for example. The right services at the right time will be warmly received by consumers, no matter the scale of the offering institution, so there is every reason to believe that incumbents will come out on top against FinTech and Big Tech.

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SEC paves way to approve spot ethereum ETFs

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By Simon Peters, Crypto Analyst at eToro

Ethereum spot ETFs took a significant step forward to being available to US investors last week with approval of the 19b-4 applications, allowing US exchanges (namely Cboe BZX, NYSE Arca and Nasdaq) to list and trade ethereum spot ETFs.

On the back of this, ethereum has been one of the best performing cryptoassets this week, gaining 19%.

According to a recent survey by eToro with retail investors in the UAE, over 74% respondents agreed that the prospect of an ethereum ETF will significantly influence their decision to increase, decrease or maintain their current ethereum allocation.
Focus now turns to the S-1 registration statements from the ETF issuers, as these still need to be approved by the SEC before the ethereum spot ETFs can actually launch and investors can buy them.

As to when the S-1s will be approved we have to wait and see. It could be weeks or months unfortunately.

Nevertheless, with the 19b-4s out of the way, it could be an opportunity now for savvy crypto investors to buy ethereum in anticipation of the S-1s being approved, frontrunning the ETFs going live and the billions of dollars potentially flowing into these.

We’ve seen what happened when the bitcoin spot ETFs went live, with the bitcoin price going to a new all-time high in the months after. Could the same happen with ethereum? The all-time high for ethereum is $4870, set back in 2021. We’re currently at $3650, about 35% away.

We’re also going into a macroeconomic climate with potentially looser financial conditions, i.e. interest rate cuts and a slowdown of quantitative tightening, conditions where risk assets such as crypto tend to perform well price-wise.

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Harnessing AI and big data to transform Middle East’s retail industry landscape

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By Saeed Alajou, Senior Sales Director, Enterprise Business

With the increasing dominance of technological advancements in the current era, the global retail industry is witnessing a massive shift in its operations. As the industry embraces a varied range of cutting-edge technologies such as artificial intelligence (AI) and big data analytics, it is redefining customer expectations and the conventional concepts of business operations. According to recent studies, The global artificial intelligence (AI) in retail market size is projected to grow from $9.36 billion in 2024 to $85.07 billion by 2032, at a CAGR of 31.8% from 2024 to 2032. This transformative wave is compelling companies to harness the potential of these cutting-edge technologies to maintain their competitive edge.

One of the most evident trends in this era is the convergence of eCommerce, AI and data analytics, which is driving the evolution of the retail landscape worldwide. In the current omnichannel retail landscape, consumers expect consistency and continuity across various touchpoints, pushing industry players to integrate conversational AI. This integration ensures a seamless experience; for example, customers can begin a conversation with a chatbot while browsing online and effortlessly continue it via a mobile app when they visit a physical store.

However, the potential of the omnichannel approach and conversational AI platforms is not limited to supporting customers. They also provide retailers with valuable insights into customer behaviour across different channels. Conversational AI platforms can generate a vast amount of data from customer interactions, offering retailers valuable insights into consumer preferences, trends, and pain points. By analysing this data, retailers can uncover patterns, identify emerging trends, and optimise their product offerings and marketing strategies accordingly.

Furthermore, AI-driven analytics enable retailers to gauge customer sentiment, allowing them to address issues and enhance satisfaction proactively. These data-driven insights empower retailers to make informed decisions and stay ahead of the curve. Reflecting the vast potential of AI, the retail sector in the Middle East is rapidly adopting this technology, becoming a leading industry in AI investment. Reports indicate that AI spending in the Middle East and Africa (MEA) reached USD 3 billion and is expected to grow to USD 6.4 billion by 2026, with a compound annual growth rate (CAGR) of 29.7 per cent.

The innovation of chatbots and virtual assistants has accelerated the integration of AI technologies in retail, revolutionising customer interactions by adding a human-like touch to digital engagements. These tools enhance the purchasing journey, making it more intuitive and responsive, providing customised and real-time recommendations based on consumer sentiment. However, retailers need to manage expectations of scalability and ensure AI complements rather than replaces human interactions.

Furthermore, integrating big data into retail operations helps understand customer behaviour and preferences. Retailers can leverage vast amounts of data to gain insights into customer needs and tailor their offerings accordingly. By analysing customer-generated data, businesses can conduct predictive analysis to anticipate trends and make informed decisions, keeping them ahead of the curve in offering products and services that resonate with their target audience.

When it comes to the impact of AI integration in the retail sector, one key segment where it is significantly visible is the supply chain. By integrating big data analytics, retailers are achieving more efficiency in their supply chain operations. Predictive analytics powered by AI aids in forecasting demand, optimising inventory levels, reducing waste, and ensuring products are available when and where customers need them. This enhances operational efficiency and customer satisfaction by minimising stockouts and delays.

AI integration supports a customer-centric approach in retail, and it positions technology as a key facilitator in meeting customer demand. Advanced technologies can identify and replicate demographic needs and pinpoint where investment is required to add value. The integration of various AI tools including price-matching technologies, pay-per-click advertising optimisation, and predictive analytics, aids the retailers in focusing on perfecting the customer journey, ensuring a seamless and enjoyable experience from the start to finish.

Although AI is widely embraced across the industry regardless of company size, delivering the best customer service requires empowering employees with the right tools and knowledge. When employees are equipped with AI-driven insights, they can provide more personalised and efficient service, enhancing the overall customer experience. This empowerment also promotes a culture of innovation and continuous improvement within the organization.

Additionally, data integration and integrity are crucial for the effectiveness of AI and big data. Retailers must implement systems that can integrate data from various sources, ensuring that all information is accurate, consistent, and up to date. This collaborative approach allows retailers to offer a unified brand experience across all channels while maintaining data boundaries and complying with privacy regulations.

This widespread adoption of AI technologies in the industry underscores the importance of establishing a robust and adaptable regulatory framework. Given the growing concerns about data privacy and ethical use, retailers must ensure responsible and secure handling of customer data. Stagnant regulations can lead to compliance issues and erode customer trust, and this necessitates current and customer-aligned regulations to maintain a trustworthy data environment.

Another challenge in AI integration is utilising AI and big data to experiment with new ideas and strategies. In retail, embracing calculated risks is crucial for innovation and growth, viewing risks as learning opportunities. Being responsive to evolving customer needs allows retailers to navigate uncertainties and capitalise on opportunities for success.

With AI projected to contribute up to USD 320 billion to the Middle East’s economy by 2030, the region is increasing its investment in technology. This emphasises the need for a holistic approach in retail, integrating AI, big data, and a customer-centric mindset to thrive in the market. The industry players can maintain their competitive edge by focusing on efficiency in supply chain operations, understanding consumer behaviour, and empowering employees.

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