Tech News
Unifonic brings Conversational AI to the UAE at Seamless Middle East 2024
Unifonic, the leading conversations platform, and SaaS (Software as a Service) provider in the Middle East, showcased its evolution towards conversational artificial intelligence (AI)-powered engagement solutions at Seamless Middle East 2024. During its participation, Unifonic exhibited its customer journey automation suite and underlined its commitment to revolutionising customer engagement through automation.
AI and machine learning technologies are reshaping businesses’ communications with their customers. Amidst this transformation, Unifonic’s suite of software solutions, which was showcased at the event, reflects its dedication to enhancing customer engagement and solidifying its position as a key player in the region’s communication ecosystem.
Driven by a vision to enhance customer relationships and elevate brand experiences, Unifonic introduces innovative solutions such as its AI-powered conversational chatbot, which is being exhibited at Seamless Middle East. This aligns with the visionary goal of ‘We the UAE 2031,’ fostering technological innovation and digital transformation across various industries in the region.
Unifonic enables clients to create omnichannel customer experiences that align with their digital transformation initiatives. By acquiring Sestek in 2022, Unifonic expanded its AI solutions offering, further augmenting its capabilities in AI-powered conversational suites. The company facilitates modern, reliable and efficient business messaging across diverse industries with no-code, automation and orchestration software.
Ahmed Hamdan, CEO and Co-Founder of Unifonic said, “At Unifonic, we are setting new standards in enhancing customer engagement with conversational AI-powered automation in line with ‘We the UAE 2031’ vision. Our aim is to provide safe and quality experiences, adhere to regulations, and build customer trust. Automation enables us to deliver efficient communication at scale while reducing costs and streamlining resources for our partners. Our conversational AI software ensures bespoke and seamless interactions across different channels, thus fostering long-term relationships.”
“Unifonic is at the forefront of the conversational AI revolution in the Middle East, showcasing the potential of AI in transforming customer interactions to be more engaging and responsive. Our latest innovations exhibited at Seamless Middle East 2024 highlight our commitment to helping businesses in the region redefine their communication strategies,” he added.
Unifonic’s adoption of conversational AI for automating customer journeys marks a transformative shift with wide-ranging impacts on businesses. By leveraging platforms including WhatsApp, Unifonic drives superior engagement and enhances performance marketing strategies. With its progressive approach, the company is poised to reshape customer experiences and restructure business communication.
Unifonic’s Conversational Marketing Automation enables businesses to engage in omnichannel conversations, integrate systems, and set triggers and events that lead to meaningful actions. This helps to boost confidence in digital marketing strategies. By performing detailed analysis and optimization, Unifonic provides comprehensive tracking for highly effective performance marketing campaigns on platforms like Instagram and Facebook.
Similarly, the company’s ability to provide Customer Support Automation is transforming customer support through various automation techniques. By providing agents with a comprehensive view of conversations, purchase history, and other important attributes, the company enhances interactions and improves customer satisfaction. This highlights the positive impact of automated support on customer service.
Amid the fast-paced evolution of communication technologies, Unifonic’s customer engagement platform empowers brands to build connections effortlessly and instantly with customers across various channels. It helps companies leverage advanced technologies and a robust integration ecosystem for personalised omnichannel customer journeys.
The company offers unique services that go beyond the usual boundaries, creating a customized communication system that enhances the relationship between brands and customers. Furthermore, Unifonic’s participation in Seamless Middle East 2024, with its focus on Conversational Marketing Automation and Customer Support Automation, underscores its proficiency in advanced customer engagement strategies that rely on strong SaaS integration and state-of-the-art technologies.
Unifonic’s participation in Seamless Middle East 2024, one of the region’s largest events focusing on payments, fintech, retail, and ecommerce innovations, highlights its key role as an innovator and leader in AI-powered communications.
Tech News
Anomali to Address the Next Phase of AI-Led Cyber Defense at GISEC 2026
Anomali, the leading global Managed Intelligence and Agentic SOC platform, announced its participation at GISEC Global 2026, taking place through 16-18 September at Dubai Exhibition Centre (DEC), Expo City.
The company’s discussions at GISEC will center on Autonomous SOC with Governed AI, Agentic AI, Actionable Threat Intelligence and Unified Security Data Lake capabilities that are changing the manner in which security teams investigate threats, manage workflows and make decisions.
Samer Jadallah, Vice President, Middle East & Africa at Anomali, will represent the company at GISEC and will focus on the growing impact of AI on both attackers and defenders, emerging shifts in the threat landscape, including the need to counter CEO impersonation attacks as well as key challenges facing modern security teams. He will also highlight AI’s role is helping organizations respond more effectively to evolving threats, Anomali’s commitment to the region and ongoing product innovation and plans to expand adoption of the Anomali platform across global enterprises and government organizations.
A key focus at this year’s event will be the changing nature of cyberattacks. As threat actors promptly adopt AI to scale campaigns and further accelerate attacks, security operations centers (SOC) are under growing pressure to process rising volumes of alerts with limited resources. To help with this, Anomali will demonstrate how AI can support analysts in multiple ways like surfacing higher- value insights, reducing manual effort and enabling quicker, informed responses.
Visitors can find Anomali at Booth E156 and Booth A80.
- Event: GISEC Global 2026
- Booths: E156 and A80
- Location: Dubai Exhibition Centre (DEC), Expo City
- Dates: 16 th to 18 September 2026
- Time: 9:00 am to 5:00 pm GST
Tech News
HONOR BRINGS ITS ALPHA PLAN TO LIFE AT LEAP 2026 WITH THE WORLD’S FIRST ROBOT PHONE AND RENEWED “DARE TO BE” BRAND DIRECTION
HONOR, a global leading AI device ecosystem company, concluded its participation at LEAP 2026, bringing its “ALPHA PLAN: From Vision to Reality” to life through the world’s first Robot Phone, advancements in robotics, cinematic imaging and connected AI experiences. The participation also marked HONOR’s renewed “Dare to Be” brand direction reflecting its continued transformation from a company predominantly known for smartphones into a broader global AI device ecosystem company.
Commenting on the participation, Lei Kunming, CMO HONOR Middle East & Africa said, “LEAP 2026 showed how HONOR’s ALPHA PLAN is moving from vision to reality. From the world’s first Robot Phone and Robotics to our connected ecosystem, we demonstrated how AI can work more naturally around people.” He added “Our ‘Dare to Be’ direction gives that transformation a stronger identity, with Saudi Arabia remaining central to our growth in AI and digital innovation.”
Bringing the HONOR Booth Experience to Life
Visitors explored HONOR’s expanding ecosystem through interactive experiences spanning sports, gaming, smart office, learning and everyday scenarios.
The booth demonstrated how smartphones, PCs, tablets, wearables and other smart devices can work together to deliver more seamlessly, across work, entertainment, sports and health, reflecting the ALPHA PLAN’s ambition to create a more intelligent, connected and human-centric ecosystem around the user.
Introducing the World’s First Robot Phone
At the centre of HONOR’s showcase was the world’s first Robot Phone, a defining proof point of the ALPHA PLAN and a new category combining AI, robotics and cinematic imaging.
Its integrated robotic gimbal can move, track subjects and respond to its surroundings, enabling more intuitive and proactive content creation. LEAP also marked the Robot Phone’s reveal for the Middle East and Africa, making the region the first overseas market to experience the new category.
HONOR also highlighted its collaboration with ARRI, bringing more than 100 years of professional cinema and image science expertise together with HONOR’s AI and robotics capabilities to make cinematic content creation more accessible to everyday users.
Advancing a Future Built on Human and AI Collaboration
Beyond the Robot Phone, HONOR showcased its ambitions in robotics through HONOR Robotics D1, reinforcing its vision of a future shaped not by humans competing against AI, but by humans working with AI to achieve more. The company also explored the future of AI devices and robotics through its LEAP keynote and panel discussions.
Entering a New “Dare to Be” Era
Reflecting this evolution, HONOR’s renewed“Dare to Be” direction reflects its evolution beyond individual devices towards an open AI ecosystem connecting technologies, industries and lifestyles. Supported by innovations including Agentic OS and AiMAGE, HONOR’s journey progresses from an intelligent phone to an intelligent ecosystem and, ultimately, an intelligent world.
Driving Growth Across MEA
HONOR entered LEAP with strong regional momentum. In H1 2026, the company grew by 35% while the Middle East smartphone market declined by 13%, making HONOR the only leading smartphone brand in the region to grow and the second-largest smartphone brand in the Middle East. This followed 73% year-on-year growth in Q1 2026.
Within this regional growth, Saudi Arabia remains a particularly important market for HONOR, supporting the company’s broader ambitions across AI devices and its connected ecosystem.
Strengthening HONOR’s AIoT Presence in Saudi Arabia
As part of this momentum, Saudi Arabia remains a strategic market for HONOR and an important part of the ALPHA PLAN. The Kingdom is now HONOR’s number one tablet market by share, while its AIoT business has grown by more than 500% and HONOR Earbuds Clip has surpassed 100,000 units sold locally.
Building on this strong foundation, HONOR continues to strengthen its presence through retail, after-sales, local partnerships and deeper engagement with the Kingdom’s technology ecosystem.
Tech News
greytHR expands agentic AI-powered HR execution across Middle East region with greytHR NAVOS

greytHR, a leading full-suite Human Resource Management System (HRMS) platform, launched greytHR NAVOS across the Middle East region, bringing agentic AI competencies directly into its platform. The new capability enables HR teams to find information, navigate workflows, while completing authorised HR activities through simple, natural-language commands.
The Middle East rollout comes as agentic AI begins to reshape HR functions globally. According to McKinsey’s August 2026 research on the agentic era of HR, roughly two-thirds of today’s HR activities, including recruitment, payroll, onboarding and benefits administration, could be largely automated by 2030.
Unlike conventional AI assistants that primarily focus on answering questions, greytHR NAVOS follows an execution-first approach, helping users move from finding information to initiating and completing supported HR actions. Its three core functions – Navigate, Operate, and Support – enable information and workflow discovery, authorised action execution and contextual guidance.
Girish Rowjee, Co-founder & CEO of greytHR, said: “We have evolved from a system that you work on, to a platform that works with you. As a full-suite HRMS, greytHR already connects the entire hire-to-retire lifecycle across key HR operations. With the launch of greytHR NAVOS, we are adding an agentic AI layer across this connected ecosystem, enabling users to manage everyday HR activities through conversational commands rather than searching through multiple menus or disconnected tools. Furthermore, greytHR NAVOS works within each organisation’s existing security and access controls, reducing administrative friction and accelerating everyday HR execution.”
greytHR NAVOS supports a wide range of workflows across core HR, leave and attendance, workforce management, performance management, recruitment, platform navigation and support. HR teams can use the capability to update employee information, generate and publish letters, access attendance records, manage leave and regularisations, support performance reviews, search for job openings and candidates, handle recruitment approvals and generate hiring content.
Based on early greytHR NAVOS usage in comparable markets, HR administrators have reported productivity savings of approximately five hours per week by replacing repetitive manual workflows with conversational requests. In one practical example, an attendance-muster export that previously required around five separate steps can be completed through a natural-language prompt in approximately 10 seconds. By simplifying routine processes and reducing time spent on software interfaces, greytHR NAVOS enables HR professionals to devote more time to employee engagement, workforce planning and strategic decision-making.
greytHR NAVOS operates within each organisation’s existing role-based access control (RBAC) system, ensuring that access to employee information and platform actions remains aligned with individual user roles and permissions. Moreover, sensitive or irreversible actions require explicit human confirmation before execution. The platform also maintains a traceable audit record of AI-assisted activity, including the initiating user, timestamp, prompt and action details. Meanwhile, greytHR’s established privacy, security, and governance framework extends to greytHR NAVOS, including alignment with SOC 2 Type II, ISO 27001:2022, and GDPR frameworks, supported by human oversight.
The new capability is available across all paid greytHR plans, including essential, growth, and premium, with no per-seat AI fees, usage caps or separate purchase required.
The launch showcases the evolution of HRMS platforms from traditional systems of record towards systems of action, where technology can understand user intent, identify the relevant workflow and support the execution of the next authorised step.
greytHR currently supports over 34,000 organisations and 3.5 million users across over 30 countries, providing a strong foundation for expanding its agentic AI capabilities across the Middle East region. With greytHR NAVOS, the company is helping regional businesses simplify HR administration and narrow the gap between intent and execution.
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