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JUMBO REDEFINES OMNICHANNEL IN THE REGION WITH NEW ONLINE SHOPPING PORTAL

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Updated : November 25, 2014 09:30  am,Dubai
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img36Regional consumer electronics retail giant unveils www.jumbo.ae – the online extension of Jumbo’s brick-and-mortar network

Jumbo Electronics has launched its innovative online shopping portal that combines Jumbo’s definitive retail expertise in local markets with the capabilities of eCommerce and digital strategy specialists, including Build-a-Bazaar, RBBi, MENA360, and Google Inc., to offer a comprehensive OmniChannel experience to shoppers.
Jumbo’s new online store – www.jumbo.ae – promises to redefine the regional shopping experience for consumer electronics by offering a fully integrated platform that services customers online and offline, in a simple, convenient process. Besides offering genuine products from global brands, and access to Jumbo’s award-winning service centre and support, the online store also addresses the challenges faced by shoppers at pure play online stores — such as difficulty in processing returns or lack of access to customer support and human interaction.
Vishesh Bhatia, CEO at Jumbo Group, said: “For the last 40 years, Jumbo has consistently set the benchmark for consumer electronics retail in the region. We introduced organised retail into our sector here and today we are offering what is undoubtedly the first truly OmniChannel experience for consumer electronics shoppers in the region.  Our goal is to offer the same high level of products and customer service that we are known for in our stores, to our online customers as well. This move is one part of a deliberate strategy towards entering the digital space.”
Nadeem Khanzadah, Head – OmniChannel Retail, Jumbo Group, said: “We have attempted to leave no stone unturned with our integrated customer engagement strategy. Over the years, buying patterns and decision-making processes have evolved to include a mix of online and offline behaviours. There is a need to ensure that our online presence doesn’t just tick off boxes, but addresses today’s changing realities and customer expectation for an anytime, anywhere, seamless shopping experience.”
“With a little help from our friends”
Jumbo’s online shopping portal design has benefitted from state-of-the-art lab-testing facilities, such as eye-tracking for the most optimum content placement, by UI/UX performance marketing agency RBBi.
Khanzadah said: “The design team at RBBi have helped define and translate the user experience on Jumbo’s online shopping portal. This was verified and developed at first-of-its-kind user-testing labs that track eyeball movements to map the shopper journey.”
The website adopts fluid design strategy functionality, inspired by the ease of navigation at Jumbo’s retail outlets, so shoppers have a consistent experience whether they use a PC or a mobile device.
Jumbo.ae has been developed in collaboration with Build-a-Bazaar — a subsidiary of the well-known Indian eCommerce giant Infibeam, which was set up by a team of ex-Amazon employees.
Vishal Mehta, Founder & CEO of Infibeam, who worked at Amazon.com for 7 years, explained: “We have leveraged key learnings to optimise Jumbo’s portal, through our experience developing one of India’s leading online retail sites.”
Expert advice, on products and gifts
The Jumbo online shopping portal has incorporated thoughtful features such as a ‘Product Wizard’, which recommends or simply inspires shoppers to choose products for themselves or as gifts. The Wizard can be compared to an instore assistant that shows the best options across single or multiple product category preferences, based on budget, technology habits, shopper profile and interests. It also allows shoppers to compare the different products at a glance.
Delivery in a day, plus other conveniences 
Reducing the wait-time for online purchases drastically, customers on Jumbo’s online portal can receive their products the next day, for all orders made before 8pm. Currently delivering to any address in the UAE, Jumbo has partnered with MENA360, the only last mile delivery experts in the region specialising in eCommerce fulfilment.
Khanzadah added: “Through our partnership with MENA360, Jumbo will engage a dedicated delivery team that has been trained in customer-facing etiquette, to offer the most professional service for our customers. Women can also opt for deliveries by female personnel that are part of the team.”
Access to Jumbo, online and offline
Aligning its brick-and-mortar and online presence, Jumbo’s click-and-mortar network is built to facilitate the way people shop. Visitors to any Jumbo outlet can opt to purchase the product later through the online portal, saving them the trouble of returning to the store to buy the product. In cases where online shoppers cannot arrange to receive deliveries, they can use the ‘Click and Collect’ feature on www.jumbo.ae to arrange a collection from the nearest Jumbo store, where the product is made available.
Khanzadah explained: “Customer preferences can differ from one person to the other. Our aim is to make our brick-and-mortar and online services equally accessible to the customer. By integrating the delivery and collection process, we ensure that the two platforms work together and not as separate entities.”
In addition, all customers – online as well as in-store – have access to facilities such as exchanges and returns across Jumbo’s existing network of stores.
Easy payment options, including credit card on delivery
Jumbo has partnered with two of the region’s best global electronic payments facilitators, PayPal and Payfort, to offer easy and convenient payment options to customers that are particularly preferred among visitors and the floating expat population in the UAE. Not just limited to cash on delivery and online debit or credit card payments, www.jumbo.ae also offers the unique ‘credit card on delivery’ service, which is seldom offered by online retailers in this market. Jumbo has also chosen Mashreq Bank as its banking partner for the online shopping portal.
Khanzadah added: “The Jumbo delivery team for online purchases will be equipped with a mobile POS terminal provided by Mashreq bank. This makes it more convenient for customers who prefer card payments over cash, but do not wish to pay online. The payment infrastructure is all-inclusive and caters to varying shopper choices.”
Targeted engagement, through content and products
Jumbo has partnered with Google Inc. to implement search-engine optimisation, retargeting search campaigns, and to enhance display marketing and inventory management.
Khanzadah added: “We want to be able to give consumers access to products they want in a one-click approach. Our collaboration with Google will seek to help us effectively improve our cross-channel intelligence.
“The Middle East eCommerce market is expected to be valued at about US$15 billion by 2015, according to PayPal. And with consumer electronics purchases accounting for up to 23% to 28% of online shopping in the UAE across different categories, as reported by Nielsen, we believe customers will see the added value in our OmniChannel offering,” he concluded.
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Network International partners with Policy Bazaar to enable merchants with easy access to affordable insurance

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Network International (Network) has announced a strategic referral partnership with Policybazaar.ae, UAE’s leading financial services aggregator. The partnership aims to offer affordable insurance policies to Network International’s merchant base.

With this partnership, Network’s merchant customers can purchase insurance policies through the Network Expense Hub portal, Network’s real-time payment and expense tracking dashboard. Merchants who sign up for Network Expense Hub will therefore receive value beyond payments through data solutions and value-added services.

Free of charge for Network’s merchant partners, the Network Expense Hub is an intuitive dashboard that allows expense management, transaction visibility through real-time reports, flexible payment options and effortless payments to multiple beneficiaries.

Ronen Spivak, Group Head of Value-Added Services (VAS) – Acquiring, at Network, said: “Network has always been at the forefront of introducing diverse and innovative data solutions and value-added services for our merchants. The Network Expense Hub is a remarkable tool for making easier, transparent, and secure business expenses. We have added yet another critical service for merchants, to protect their business from risk by partnering with Policybazaar.ae. Given the recent floods and the damages to many businesses in the UAE, Network believes insurance adds value to the scope of services offered by the Network Expense Hub.”

Neeraj Gupta, CEO, UAE at Policy Bazaar, said, “At Policybazaar.ae, as one of the leading providers of financial services in the UAE, we are committed to driving innovation and delivering superior value to our customers. Our partnership with Network International marks a significant milestone in our mission to enhance the SME Insurance ecosystem. Through this collaboration, we will showcase our superior SME Insurance solution, enabling completely digital end-to-end online transactions. This partnership is designed to ensure that SMEs have the right prerequisites to thrive in a competitive market, providing them with seamless, efficient, and secure insurance solutions. Together, we are fostering an environment where SMEs can flourish, leveraging cutting-edge technology to streamline operations and drive growth. We are excited about the opportunities this partnership presents and remain dedicated to empowering SMEs with the tools they need for sustainable success.”

Network International has around 60,000 merchants in the UAE and over 120,000 merchants across the region, spanning several sectors including high-end retail, hospitality, electronics, jewellery, and hypermarkets, among others, that stand to benefit from this new instant payment solution.

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Financial

Ajman Bank Partners with Positive Zero to Significantly Cut Energy Costs and Carbon Footprint 

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Ajman Bank PJSC has announced a new contract with Positive Zero, that will enable huge cost and carbon footprint savings. By implementing Positive Zero’s fully financed energy efficiency solutions at their headquarters, Ajman Bank expects to save 28% on energy costs and reduce carbon dioxide emissions by 752 tons annually, equivalent to planting 11,300 trees. Positive Zero is the leader in decarbonizing businesses and communities in the Middle East through a range of on-site clean power, energy efficiency, and electric mobility solutions.

The project involves a 10-year Shared Savings Energy Performance Contract (SSEPC) delivered by Positive Zero’s energy efficiency arm (Taka Solutions), which is the leading provider of energy efficiency services in the region. It includes the implementation of eight energy efficiency measures (or EEMs) tailored to Ajman Bank’s facilities, in line with its robust commitment to environmental sustainability.

Mr. Mustafa Al Khalfawi, CEO of Ajman Bank, said: “Our strategic partnership with Positive Zero marks a significant milestone in our journey towards sustainability and operational excellence. This collaboration underscores our commitment to innovation and environmental stewardship, reflecting our dedication to not only meet the financial needs of our clients but also to contribute positively to the community and environment we operate in. Leveraging on Taka Solutions’ expertise in energy management, we aim to significantly reduce our carbon footprint and operational costs, setting a new benchmark for sustainable practices in the banking industry. Our collaboration with Positive Zero and Taka Solutions is a testament to Ajman Bank’s ongoing efforts to embrace responsible banking practices that support economic growth while ensuring environmental sustainability.”

David Auriau, Co-Founder and CEO of Positive Zero, commented on the occasion: “We are excited to be working with Ajman Bank in prioritizing energy efficiency to reduce the impact of their own carbon footprint. It unlocks economic opportunities within the banking industry and supports the nationwide drive towards sustainability. Energy efficiency is an imperative to meet the country’s ambitions to become over 40% more efficient by 2050. Along with our trusted partners like Ajman Bank, we are investing and driving the widespread adoption of efficient technologies and solutions to develop more sustainable built environments and smarter cities, helping businesses substantially reduce their consumption, costs and carbon emissions.”

Positive Zero’s team provide financing, implementation, long-term operations, and proactive maintenance of the project’s implemented measures. The project is based on Positive Zero’s model of providing decarbonization-as-a-service, with no up-front investment by customers. This approach is more accessible for the many organizations who are looking to switch to more sustainable practices, such as the deployment of integrated clean energy and efficient technologies.

Positive Zero’s foundational companies have already made remarkable strides in key GCC markets. Taka Solutions, operating as the company’s energy efficiency arm, has achieved energy savings exceeding 100,000 MWh across eight sectors in the United Arab Emirates, which is equivalent to planting more than one million trees.

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Huawei Showcases 5G-Advanced and AI Integration at MWC Shanghai 2024

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Huawei made a significant impact at the Mobile World Congress (MWC) Shanghai 2024, highlighting its advancements in 5G-Advanced (5G-A) technology and artificial intelligence (AI) integration. Under the theme “Advancing the Intelligent World,” the company presented a comprehensive vision for the future of mobile networks and services.

The year 2024 marks the commercial launch of 5G-A, with leading operators in the Middle East already deploying 5G-A networks. Huawei showcased its latest products and solutions supporting both 5G-A deployment and AI devices required for the mobile AI era.

Huawei’s Executive Director David Wang emphasized how 5G-A and AI devices will be key to making intelligent services ubiquitous, transforming human-machine interaction, content production, and mobile devices. Wang noted that the number of global 5G users has exceeded 1.8 billion, with many operators seeing the first wave of benefits. The company highlighted that nearly 20 mobile phone models currently support multi-carrier aggregation, with some activating the feature by default. Multiple operators in the Middle East and China have started deploying 5G-A three-carrier component (3CC) aggregation networks at scale, targeting 5 Gbit/s downlink rates.

In a significant industry initiative, Huawei launched the 5G-A Pioneers Program, reaching six consensuses with pioneering global operators, including UAE’s du, Oman Telecommunications, China’s “big three”, and HKT. These consensuses aim to maximize the value of advanced 5G-A capabilities, promote its development, and further advance the industry through various focus areas, including Pioneer Operators, Pioneer Cities, Business Model Upgrade, High-quality Networks, Service Innovation, and Thriving Ecosystems.

Huawei also unveiled plans to bring AI to networks, focusing on building an ecosystem of RAN Intelligent Agent in collaboration with operators. This initiative aims to increase network productivity by reshaping network operations and maintenance (O&M), experience, and services. Towards this end, Huawei introduced AI-powered copilots and agents to support role-based chatbots and scenario-based solution automation, significantly improving efficiency in areas such as field maintenance and network optimization.

Huawei introduced the Open Gateway initiative to help carriers monetize their 5G investments. Huawei’s Chief Marketing Officer, Dr. Philip Song, presented successful use cases of global operators that have improved customer services and lowered time to market.

Yang Chaobin, Huawei’s Board Member and President of ICT Products & Solutions, introduced the company’s upgraded Autonomous Driving Network (ADN) solution. Powered by Huawei’s Telecom Foundation Model, this solution provides five role-based copilots and five scenario-based agents, enhancing the value of networks in service enablement, network maintenance, and experience assurance.

As the industry moves into the 5G-A era, Huawei emphasized its commitment to collaborating with global operators and industry stakeholders. The company aims to accelerate 5G-A development from both the ‘Networks for AI’ and ‘AI for Networks’ perspectives, creating new business value and shaping the intelligent world.

Huawei also announced the launch of a joint initiative for high-quality mobile video development in the AI era, alongside global operators, industry customers, and other relevant organizations. The company plans to discuss development paths for F5G-A and Net5.5G with industry players over the coming days.

Huawei also joined the ICT Policy and Governance Forum convened by the GSMA on the sidelines of MWC Shanghai 2024. This forum, centered on the theme of “Driving Policy and Innovation to Shape Our Digital Future,” provided a platform for regulators, operators, and industry leaders from the Middle East, North Africa, Central Asia, and China to exchange insights on key trends and successful practices in the telecommunications sector. Huawei’s presence at MWC Shanghai 2024 underscored its leadership in driving the convergence of 5G-Advanced and AI technologies, setting the stage for a new era of intelligent, high-performance mobile networks and services.

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