Cover Story
DHL Brings in “Sustainable Logistics!”
DHL Global Forwarding is a division of Deutsche Post DHL providing air and ocean freight forwarding services. Amadou Diallo, CEO – Middle East & Africa at DHL Global Forwarding articulates the sustainable steps taken by the organization to reduce the carbon footprint in an exclusive interview with The Integrator.
Tell us about the revolutionary last-mile services DHL Global Forwarding introduced to reduce its carbon footprint
DHL Global Forwarding is committed to reducing its carbon footprint. We have pledged to spend EUR7 billion on sustainable fuel and clean technologies by 2030 to reduce CO2 emissions in line with the Paris Climate Agreement. At DHL, we remain very focused on enhancing last-mile delivery, a crucial component of e-commerce fulfillment, which can be made more efficient with the deployment of artificial intelligence and automation. We are working on several innovations, service upgrades, and expansion plans.
We also aim to put more than 80,000 e-vehicles on the road by 2030. This will account for more than 60% of our last-mile vehicles. We will also increase the use of sustainable aviation fuels to more than 30% by 2030. In addition, all new buildings will be designed to be carbon neutral. We plan to offer green alternatives for all our core products and solutions.
Elaborate on DHL’s other zero-emission projects and achievements
We have introduced many projects to reduce our carbon footprint. For example, we launched a new, more comprehensive Carbon Intelligence program as part of our digital customer platform myDHLi where customers have more options to reduce, track and report their CO2 emissions (in setting and offsetting options). With our GoGreen Plus Service customers have the opportunity to neutralize their CO2 emissions for the ocean and air freight shipments via the usage of Sustainable Aviation and Marine Fuel with only one click. The CO2 emissions are reduced where they are emitted, what we call carbon insetting and the achieved reduction of our services are transparently passed onto our customers.
In the UAE we have partnered with Total Energies to fulfill our zero-emissions logistics ambition by 2050. This partnership will solarise eight of DHL’s sites in Dubai to cover the equivalent of over 46,000m² of photovoltaic panels, saving more than 6,000t of CO2 in the first year. The whole solar system will produce over 14,000 MWh per year, enough energy to power over 16,000 homes yearly in the UAE. Moreover, eight electrical vehicle charging stations will also be installed – which contributes to the group’s goal of electrifying 60% of its fleet by 2030. In addition, we are pioneering new green solutions in the region. For example, we have launched a new 23,500 -sqm EV Hub in Dubai South to drive the EV circular economy, where batteries can be stored, recycled, repaired, and processed at end of life, ensuring long-term sustainability.
Describe DHL’s “Go Green” initiative and its global impact
GoGreen is part of our worldwide environmental protection program to reduce and avoid the emission of greenhouse gasses and local air pollutants. GoGreen Plus is our service offering sustainable alternatives to our core transport products, such as the usage of sustainable aviation fuel or sustainable marine fuel for transport and contributes to our mid-term sustainability roadmap to have at least 30 percent of fuel requirements covered by sustainable fuels by 2030. The GoGreen Plus Service is based on the displacement principle: the more customers book the service; the more alternative fuel or clean technology is used – making transport chains greener step by step. Following this principle, the appropriate amount of biofuel is purchased for the respective air or ocean freight shipment and used in the partners’ ships and aircraft. The GoGreen Plus Service will enable our customers around the world to fulfill their decarbonization ambitions, with clear and measurable results.
Would you have any current associations with governments (or affiliated) bodies in the GCC?
We are always exploring strategic opportunities with the right government entities, business partners, and markets around the world. Currently, we remain guided by our Strategy 2025, which focuses on harnessing globalization, e-commerce, digitalization, and sustainability for the profitable long-term growth of our business. Our goal is to intensify the trade between Asia and the Middle East (UAE) and further expand trade in Africa while leveraging the most sustainable solutions.
What advice do you wish to give to your business counterparts in the industry ahead of building a sustainable and ecologically balanced world?
Businesses must remember that building a sustainable and ecologically balanced world is a shared responsibility. Sustainability must therefore be closely integrated into the bottom line. Businesses must look at increasing their profitability in a continuous, sustainable way, and embed social and environmental aspects more firmly in their business operations.
At DHL, we take the UN Sustainable Development Goals into account as we go. As diverse as our business models may be, we believe that sustainable development is a must as well as a favorable differentiating feature.
Cover Story
Eid Weekend Getaway: We Got You Covered with Xiaomi’s Latest!
This season is for family, celebrations, and meaningful moments together. Whether you visit loved ones, take a short local trip or enjoy a staycation, Xiaomi’s latest essentials help make the experience smoother and more relaxed.
Designed for comfort, convenience and peace of mind, Xiaomi’s AIoT collection supports the important parts of your day. From getting around easily to staying charged and keeping track of your belongings, these practical tools help you focus on the moments that matter most.
The Xiaomi Pad 8 Series
Whether you’re navigating travel itineraries or keeping the kids entertained during a road trip, the Xiaomi Pad 8 Series offers a cinematic experience on the go.


Its ultra-smooth 144Hz display is perfect for catching up on holiday specials or video calling relatives who couldn’t make it, while the slim design makes it an effortless addition to your weekend bag.
Xiaomi 17 Series

The Xiaomi 17 Series is designed to preserve the spirit of Eid with unmatched clarity. With its advanced Leica optics and the new 1-inch LOFIC sensor on the Ultra, you can capture evening family gatherings and festive lights in stunning detail.
Its long-lasting battery and rapid charging ensure you’re always ready to snap the next portrait or record a heartfelt greeting.

The Xiaomi Watch 5 helps you stay on top of your holiday plans with less fuss. With Google Gemini and Wear OS 6, you can check directions to a family gathering or send greetings using simple voice commands.
Its stainless-steel frame works well with festive looks, while the 6-day battery life helps you stay connected throughout the break.

The Xiaomi UltraThin Magnetic Power Bank keeps your phone ready without adding bulk to your bag or pocket. Light and slim, it attaches easily to your device and provides a dependable charge, so you can focus on photos, messages, and directions instead of searching for a charger.

Xiaomi Electric Scooter 6 Ultra
For short city rides, quick visits, and local outings, the Xiaomi Electric Scooter 6 Ultra is designed to feel stable, smooth, and comfortable.
Its dual-swing-arm suspension and 12-inch tires help create a steady ride, making it a practical option for getting around during the holiday with ease.

Redmi Buds 8 Pro
Whether you are on the move or in a busy home, the Redmi Buds 8 Pro offers a more peaceful listening experience. Smart Active Noise Cancellation reduces surrounding noise, and the triple-mic system keeps calls clear, making it easier to stay in touch with family and friends.
Up to 40 hours of extended battery life ensures uninterrupted listening throughout the day, while fast charging support keeps your music going with minimal downtime. With dual-device connectivity, users can seamlessly switch between devices such as smartphones, tablets, or laptops, making everyday listening more convenient and connected.

Xiaomi Tag
During busy holiday plans, Xiaomi Tag adds an extra layer of security to items you do not want to lose.
Attach it to luggage, strollers or gift bags for peace of mind while you travel or move between visits.
With a battery life of over a year and a durable build, it is a simple way to keep track of what matters and enjoy the holiday with less worry.
Cover Story
The World Order Has Changed! Has Your Technology Governance?

When did you last see geopolitical risk appear as a named line item in your technology governance framework?” This question — posed by Subrato Basu to technology leaders across industries and geographies, and echoed in the conversations Srijith KN has tracked across the CXO community — increasingly divides its audience into two groups. The gap between them is widening, and it reveals a deeper shift: geopolitics is no longer external to technology strategy. It is now one of its defining forces.
The first group — still the majority — treats geopolitical risk as someone else’s problem. It belongs, they assume, to risk officers, government affairs teams, or the audit committee. Technology is their domain; geopolitics is noise in the background. The second group has understood something that the first has not: the boundary between geopolitical risk and technology risk no longer meaningfully exists.

This article is written for both. For the first group, it is a wake-up call — offered in the hope that it arrives before an incident makes the argument more forcibly. For the second, it is an attempt to sharpen a framework and ground it in the operational realities that boards and CXOs are navigating right now. The central argument is this: geopolitical volatility has become a direct, structural input into enterprise technology strategy. Organizations that govern for it with the rigor applied to financial or regulatory risk will be measurably more resilient, more competitive, and more trusted than those that do not.
“Geopolitical volatility is no longer background noise for technology leaders. It is a direct input variable into technology strategy, and the boards that do not govern for it are operating with a critical blind spot.“
The Assumption That Built Our Governance Frameworks Is Broken
For most of the past two decades, a workable assumption underpinned how organisations sourced, deployed, and governed technology: that the global technology ecosystem was broadly open, commercially-driven, and largely apolitical. Hardware vendors competed on specification. Cloud providers competed on price and performance. Procurement teams evaluated suppliers on technical merit. Geopolitical considerations were, at most, a due diligence footnote.
That assumption has been systematically dismantled. The deliberate weaponisation of technology — through trade restrictions, regulatory controls extended beyond national borders, state-sponsored cyber operations, and the calculated use of supply chain access as an instrument of strategic leverage — has fundamentally altered the risk calculus for any enterprise that depends on globally sourced technology infrastructure. What was once a commercially neutral procurement decision is now, in many cases, a geopolitical exposure.
This is not a temporary disruption that will normalise once a particular set of tensions eases. It reflects a durable structural shift in how major powers compete, and in how that competition is increasingly waged through, and against, the technology layer of the global economy. For enterprises operating in markets defined by proximity to active geopolitical fault lines — whether those fault lines are geographic, commercial, or digital — the consequences are not theoretical. They are already reaching enterprise cloud contracts, hardware procurement pipelines, and security operations. From our respective vantage points — practitioner and editorial — the pattern is unambiguous.
“What was once a commercially neutral procurement decision is now, in many cases, a geopolitical exposure. Governance frameworks designed for a different era are systematically unfit for this one.“
Five Fault Lines Running Through the Enterprise Technology Stack
When we map the pathways through which geopolitical volatility translates into technology operational risk, five pressure points emerge with consistency across sectors and geographies. We offer them not as a comprehensive risk register — every organisation’s exposure profile will differ by market, sector, and architecture — but as a diagnostic lens for board and CXO discussion.
a) The Cloud Compliance Trap
The hyperscalers that power the majority of enterprise digital infrastructure operate under regulatory frameworks whose reach extends well beyond their home jurisdictions. Technology access controls and compliance obligations do not stop at national borders. Enterprises with commercial relationships, supply chain connections, or infrastructure footprints that intersect with restricted or conflict-adjacent jurisdictions can find themselves subject to service reviews, contract amendments, or capability restrictions — sometimes with limited notice, and often as a downstream consequence of their vendor’s own compliance posture rather than anything the enterprise has done directly.
The trap is that this exposure is rarely visible until it activates. It can emerge through indirect supply chain adjacency, shared infrastructure configurations, or compliance flags several steps removed from the enterprise’s own operations. CIOs who have mapped their cloud footprint against potential regulatory jurisdiction risk — proactively, not reactively — hold a material governance advantage. Understanding which workloads reside on infrastructure subject to extended regulatory reach is not optional hygiene. It is foundational governance.
b) The Cyber Threat Multiplier
A consistent and well-documented pattern has been established across multiple cycles of geopolitical escalation, recorded in threat intelligence reports published by recognised international cybersecurity research organisations and government security agencies: periods of elevated inter-state tension correlate with increased state-linked cyber activity targeting financial institutions, critical infrastructure, and government-adjacent enterprises in proximate markets. This is not the authors’ independent assertion. It is an observable, documented, and reproducible pattern in the publicly available record.
The structural implication for technology leaders is clear: the cyber threat environment in markets proximate to active geopolitical fault lines is durably more elevated than in geopolitically stable ones, and that elevation intensifies when political temperature rises. The attack surface has expanded materially through the convergence of information and operational technology, the proliferation of AI-integrated workflows, and the broad adoption of connected devices. CISOs who construct their security posture reactively, in response to incidents rather than in anticipation of structural threat conditions, have fundamentally misread the governance mandate their environment demands.
c) The Supply Chain Blind Spot
Most enterprises maintain reasonable visibility into their software supply chains. Very few have equivalent clarity on the geopolitical exposure embedded in their hardware supply chains. Semiconductors, networking equipment, and industrial technology components originate from supply chains subject to trade restrictions and regulatory controls that can translate, under escalatory conditions, into sudden procurement constraints, extended lead times, or mandatory certification requirements creating material operational bottlenecks.
The organizations most exposed are those in active digital transformation or major infrastructure refresh cycles that have never stress-tested their procurement pipeline against a scenario in which specific hardware categories become unexpectedly constrained. The board-level question is not whether this will happen. It is whether, if it did, the organization would have ninety days of operational runway or ninety hours.
d)The Vendor Dependency Risk
Multi-year enterprise software commitments — ERP platforms, data infrastructure, security tooling, AI platforms — are made on the assumption of uninterrupted service from vendors operating in predictable regulatory environments. The regulatory obligations carried by enterprise software vendors headquartered across major technology jurisdictions can, under specific and not implausible circumstances, translate into licence amendments, capability restrictions, or service reviews with limited contractual notice. This risk is amplified, and actively expanding, for software incorporating AI capabilities as those capabilities attract increasing regulatory attention across multiple jurisdictions simultaneously.
Boards approving these investments are, in our view, frequently not receiving the full picture of vendor jurisdiction exposure. Requiring legal and technology leadership to jointly assess this exposure before committing to multi-year agreements is not procedural excess. In the current environment, it is a core fiduciary responsibility.
e) The Talent Dimension
The talent dimension of geopolitical risk is consistently the least visible and the most underestimated. Technology-intensive organisations in dynamic markets draw on internationally mobile specialist talent pools. Sustained geopolitical instability affects those pools in ways that are difficult to predict and slow to reverse: senior professionals reconsider relocation decisions, acquisition pipelines for specialist roles — particularly cybersecurity engineering, AI architecture, and regulatory compliance — tighten, and workforce continuity in critical functions comes under pressure at precisely the moment when those functions matter most.
Resilience against this risk requires proactive investment in local talent pipelines, structured knowledge transfer protocols for critical technology functions, and a workforce continuity discipline that treats geopolitical scenarios as first-class planning variables — not as footnotes in the HR risk register.
“The technologies most exposed to geopolitical disruption are simultaneously the most powerful instruments available to build resilience against it.“
Cover Story
Inside Zoho’s UAE Data Centers!
Playing the Long Game in Cloud Infrastructure, Data Centers, Privacy, Cybersecurity, and Growth in the UAE
The Integrator had an interview with Shailesh Davey, Co-founder & CEO, Zoho, during the official launch of their newly opened data centers in the UAE.
Zoho is on an executing path; as they say, it is a disciplined, long-term regional strategy by deploying and right-sizing data centers in Saudi and the UAE, aligning with global trends in data sovereignty and privacy.
The UAE is a priority growth market fueled by regulatory and business-led digitization, supported by local teams and partners. Customers will see faster performance from local hosting, while flagship products Zoho CRM Plus and Zoho Books lead growth, with rapid regulatory feature alignments.
Zoho currently operates more than 18 data centers globally, with the UAE being the latest addition. From a regional perspective, does the Middle East require more data centers, or are the facilities in the UAE and Saudi Arabia sufficient to support Zoho’s growth plans?
We currently operate two data centers in Saudi Arabia, which primarily serve the Saudi market. In the UAE, we have now established two data centers—one in Dubai and another in Abu Dhabi. These facilities have been carefully right-sized based on our expected growth in the region.
We have been present in this market since 2009, so we have a clear understanding of customer adoption patterns, data usage behavior, and growth trajectories. Based on this data, we have ensured sufficient capacity for the next two to four and a half years. Every six months, our teams review capacity utilization and growth rates. If we see demand growing faster than anticipated, we simply expand further.
This approach isn’t new for us—we’ve been doing this consistently since 2006–2007.
Zoho is widely known for its capital discipline and strong stance on privacy. With increasing global rhetoric around cybersecurity, data sovereignty, and regulations—especially in markets like the UAE—do you believe governments are emphasizing certifications due to a trust deficit with large tech companies, or is this part of a broader global shift?
There are a few important factors at play here. First, some of the world’s largest technology companies have built their businesses by monetizing user data. This is openly acknowledged as part of their business model. While it may be legal, it understandably creates discomfort—especially for governments concerned about the data of their citizens, and for individuals who often accept terms and conditions without fully realizing what they are agreeing to.
Second, we are now living in a rapidly evolving geopolitical environment. The shift toward a multipolar world has accelerated significantly over the last couple of years. In this context, it is only practical for governments to introduce regulations that ensure clarity around where data resides, how it is handled, and whether companies are compliant with local laws.
From Zoho’s perspective, this has always aligned with our philosophy. Wherever we set up data centers, we comply fully with local regulations and data sovereignty requirements. Certifications and compliance are simply proof points of that commitment.
Zoho has seen strong growth in the UAE. Which flagship products are driving this momentum, and how does the establishment of local data centers translate into tangible benefits for businesses in terms of innovation and performance?
Let me start with the impact of the data centers. The most immediate and visible benefit is speed. Earlier, customer data was being served from the US, which meant latency due to the physical distance. With local data centers in the UAE, response times are significantly faster. This directly improves user experience, in addition to meeting security and compliance requirements.
In terms of products, our fastest-growing solution in the UAE is Zoho CRM Plus. For any business, sales is a critical function, and CRM Plus is a comprehensive, customer-facing suite that supports sales, marketing, customer support, service, and even project management.
The second major growth driver is Zoho Books, which is widely used by finance and accounting teams. With increasing regulatory requirements around accounting, compliance, and e-invoicing in the UAE, Zoho Books helps businesses stay compliant while maintaining accurate and transparent financial records.
Given the pace at which regulations are evolving, especially in areas like e-invoicing, our local presence allows us to respond very quickly. We see significant long-term potential for both CRM Plus and Zoho Books in this market.
One of Zoho’s recent consumer-focused initiatives Aaratai application has gained strong traction in India and has generated a lot of discussion. Do you see similar B2C-led innovations helping Zoho reach a wider audience in the UAE as well? Could we see such solutions being developed or localized for this market?
This has been an interesting experiment for us. What we’ve essentially done is take the technology we built for the B2B world, adapt it, and make it accessible to B2C users. That’s how this particular app was born, and it received strong tailwinds in the Indian market.
Interestingly, due to the large Indian diaspora in the UAE, adoption naturally extended here as well. Our immediate focus is to ensure that the product is reliable, feature-rich, and delivers long-term value to users.
Once we are confident that the model works at scale, we will look at expanding into other markets where there is strong synergy. Markets with a significant Indian diaspora are a natural starting point, and Europe is high on that list.
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