– A By-Line from Carol Gray, Head of Board Relations, BISR

At British International School Riyadh (BISR), the role of the Board Clerk has undergone a remarkable transformation. No longer confined to minute-taking and logistical arrangements, today’s Board Clerk stands as a pivotal figure, wielding influence far beyond administrative duties to actively shape the strategic direction of the board. This evolution reflects the increasing complexity of corporate governance and the growing recognition of the clerk’s unique vantage point.

As the recent recipient of the ‘Board Clerk of the Year’ award, I have witnessed firsthand how the modern Board Clerk is privy to all discussions, decisions, and supporting documentation. We understand the flow of information, the nuances of board dynamics, and the historical context of strategic choices. This privileged position provides an untapped reservoir of knowledge and insight.

Why Elevating the Board Clerk Role is Critical for Effective Governance

The Board Clerk’s expanded remit means they are now a governance professional, not just an administrator. Their responsibilities include:

1.    Anticipating and proactively addressing governance challenges

2.    Facilitating effective communication and information flow

3.    Supporting strategic discussions with insightful context

4.    Ensuring the integrity of the decision-making process

5.    Contributing to board development and effectiveness

This transformation is not merely a shift in responsibilities; it demands a different skill set. Today’s Board Clerk needs strong analytical and organizational abilities, exceptional communication and interpersonal skills, a deep understanding of corporate governance principles, and the ability to exercise sound judgment and discretion.

Leveraging the Board Clerk for Better Decision-Making, Compliance, and Board Performance

By ensuring the board is well-informed, compliant, and operating efficiently, the Board Clerk provides the foundational support necessary for effective strategic decision-making. They are no longer just keeping score; they are actively contributing to the game plan, ensuring the board is equipped to navigate the complexities of the modern business environment and steer the organization towards its strategic goals.

Practical Steps for Integrating Governance Professionals into Strategic Board Operations

1.Recognise the Strategic Value: Boards and leadership teams should acknowledge the Board Clerk’s unique perspective and invite them into strategic conversations.

2. Invest in Professional Development: Provide access to governance training, leadership development, and networking opportunities.

3.Embed Governance in Board Culture: Make governance a standing agenda item and encourage the Clerk to contribute insights on compliance, risk, and best practice.

4.Leverage Technology: Use digital tools to streamline information flow, enhance transparency, and support effective decision-making.

5.Foster Collaboration: Encourage open communication between the Clerk, Chair, CEO, and board members to build trust and maximize board effectiveness.

The evolution of the Board Clerk’s role is a testament to the increasing appreciation for the critical role governance plays in achieving sustainable success. By elevating this position, organisations unlock new levels of board performance, compliance, and strategic agility. The Board Clerk is no longer a passive recorder but an active enabler of strategic thinking—helping boards move from minutes to mandates.

I’m deeply honored to receive this recognition from AGBIS. The role of the Board Clerk has truly evolved, and it’s a privilege to be part of a school that understands its strategic importance. This award isn’t just for me; it’s a testament to the collaborative spirit and forward-thinking governance we champion at British International School Riyadh. I’m excited to continue supporting our board as we navigate the complexities of modern education and shape a bright future for our students.

Carol Gray, Head of Board Relations, British International School Riyadh (BISR)
Board Clerk of the Year, AGBIS Annual Conference.

By Nimish Goel, Partner and Head of GCC, Dhruva Consultants

The UAE has never been a jurisdiction that shies away from bold reforms. From introducing VAT in 2018 to rolling out corporate tax in 2023, the country has consistently demonstrated its willingness to align with global best practices in fiscal governance. Now, with the Federal Tax Authority (FTA) and Ministry of Finance (MoF) preparing to enforce a nationwide eInvoicing regime by July 2026, the stakes are even higher.

This is not simply another compliance box to tick. eInvoicing represents a fundamental shift in the way financial data is created, exchanged, and monitored. Once live, every invoice, credit note, representing economic activity—whether for VAT-registered businesses, exempt transactions, out of scope transactions or even historically less scrutinized activities such as financial services, real estate, and designated zones—will be generated in a structured XML format, routed through accredited service providers, and validated in real time.

For finance leaders, the message is clear. The era of static PDFs and delayed reporting is over.

From paper trails to real time oversight

Globally, eInvoicing has proven to be a formidable tool in curbing tax evasion, automating new online services for taxpayers, plugging revenue leakages, and enhancing transparency. Jurisdictions that have adopted similar systems—such as Italy, India, and Latin America—have reported billions saved in fraud prevention and efficiency gains. The UAE has learned from these experiences and is designing a model that not only covers B2B and B2G transactions but also expands its reach to entities outside traditional VAT registration. There is an expectation that eInvoicing will eventually be extended to B2C transactions in the long term.

The result is to achieve full visibility of a Company’s entire transactions.  This creates a real time compliance environment where mistakes will no longer hide in quarterly filings—they will surface instantly.

This shift raises the bar dramatically for CFOs and tax teams. Any misclassification in VAT treatment, error in data capture, or system lag could invite audits, penalties, and reputational damage.

Why waiting until 2026 is a risky bet

Too many businesses still view July 2026 as a distant milestone. In reality, groundwork needs to begin now. Data readiness, ERP integration, internal processes and control reviews, and stakeholder alignment are not overnight tasks. They require months—if not years—of preparation. Additionally, the preparation for eInvoicing is time-consuming, especially for Companies in the UAE, as they are currently upgrading their ERP systems or discovering that their current systems lack integration capability.

Companies must immediately begin by assessing whether their existing systems are capable of generating structured XML invoices or if the mandatory data fields are available in their source systems to meet regulatory requirements. Simultaneously, finance teams should engage closely with service providers to ensure seamless integration across platforms. A thorough review of tax treatment is equally important to identify and close any gaps that could cause errors in reporting. Finally, validating digital signatures and aligning with the Federal Tax Authority’s compliance standards will be critical to building a robust and audit-ready framework.

The transition is not merely technical; it is strategic digital transformation that will impact every single point of the organization. Finance functions that embrace early adoption will find themselves with cleaner data, faster refund cycles, and potentially automated VAT filings in the long run. Those who wait will find themselves firefighting compliance failures under intense regulatory scrutiny.

Beyond compliance lies an opportunity to rethink finance

What excites me most about the mandate is not its punitive edge but its transformative potential. Done right, eInvoicing can be the foundation for a smarter, more data-driven finance function. Real-time reporting could allow CFOs to track receivables with unprecedented accuracy, benchmark customer payment behavior, and build predictive insights into cash flow management.

In short, the regulatory push can double as a business opportunity if approached proactively.

The road ahead for UAE businesses

The UAE’s eInvoicing journey is only beginning. The legislative updates expected in 2025 will provide further clarity, but businesses cannot afford to be passive. Those who treat this as a last-minute compliance sprint will struggle. Those who see it as a chance to modernize their finance function will thrive.

At Dhruva, we believe the next 10-11 months are critical. Our role is not just to interpret regulations but to help businesses reimagine compliance as a value-creating exercise. The clock is ticking, and July 2026 is closer than it seems.

The question for every business leader is simple. Will you be prepared when the switch is flipped to real time?

MVola WSO2 Drives Financial Inclusion at Scale

MVola WSO2 partnership is transforming financial access in Madagascar. As the country’s first licensed digital bank and pioneering mobile money service, MVola is reshaping how millions manage their finances. The company’s shift from a telecom-run service to a standalone digital bank demanded a robust, scalable, and modern infrastructure — and WSO2 delivered.

Building a Resilient Digital Banking Platform

When MVola needed operational independence and high scalability, it chose WSO2 for a cloud-native integration and API management platform.
Lakruwan Senevirathne, Chief Information Officer at MVola, explained:

“We needed a platform that could deliver both reliability and flexibility at scale—WSO2 gave us exactly that.”

Working alongside MVola’s team, iTelaSoft implemented a comprehensive WSO2 API Management solution.
Shiraz Thajudeen, Head of EMEA at iTelaSoft, said:

“We centralized API management, improved scalability, and now support 100 million transactions monthly. This reduced risks, boosted performance, and set MVola up for future growth.”

Handling Over 1 Billion Transactions a Year

With WSO2, MVola operates 20+ APIs that process 1 billion transactions annually — including 300 million customer-to-merchant payments via Amdocs DFS. A secure, branded developer portal also enables third-party integrations, expanding MVola’s ecosystem and advancing its digital inclusion mission.

“WSO2 helped us open our ecosystem to trusted partners—critical to driving inclusion,” added Senevirathne.

Consistency Across Every Channel

From USSD to the Super App, WSO2 ensures MVola’s services run seamlessly. Real-time analytics and monitoring allow proactive improvements, enhancing customer trust and satisfaction.

Senevirathne emphasized:

“WSO2 has been instrumental in building a future-proof platform that serves every Malagasy citizen.”

Driving Financial Inclusion Forward

Moreover, by leveraging WSO2’s flexible technology, MVola continues to expand access to secure financial services. The collaboration shows how strategic technology adoption can scale impact for millions.

You can also read our previous coverage on blockchain’s growing role in finance for more examples of transformative strategies.