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Beyond the Helpdesk: How HP’s Workforce Experience Platform Makes IT Strategic Again

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A front-angle shot an HP Dual-Monitor PC Setup

In today’s digital-first workplaces, CIOs are being asked to do more than just keep systems running. They’re expected to drive business outcomes by boosting productivity, managing costs, and improving the employee experience. But with hybrid environments, fragmented fleets, and rising expectations, most IT teams remain stuck in reactive mode.

HP’s Workforce Experience Platform (WXP) is built to change that.

WXP is an AI-powered digital employee experience platform that gives IT complete visibility and control across their entire endpoint environment. That includes PCs, printers, collaboration tools, and third-party devices. It helps IT teams move from fixing problems to anticipating them, delivering the kind of insight needed to improve performance and satisfaction at scale.

A Single Platform with Real-Time Insight

WXP brings together telemetry from millions of devices and surfaces critical issues before they disrupt users. Instead of relying on multiple tools or waiting for support tickets to flag problems, IT teams can intervene early and deliver smoother experiences across the board. The platform integrates into existing environments and supports the growing demands of hybrid work, all from a single pane of glass. Now available to organisations across the UAE and Saudi Arabia, WXP empowers regional IT leaders to bring this transformation to life – shifting IT from reactive support to strategic enabler.

Better Experiences Start with Proactive IT

Friction from lagging devices, slow logins, or recurring technical glitches can eat into employee productivity. HP’s research shows that these small disruptions, left unaddressed, can add up to a significant loss in time and focus.

WXP helps reduce those roadblocks. With built-in analytics and automation, it enables IT to fix issues faster or even prevent them altogether. Teams can reduce the volume of helpdesk tickets, cut resolution times, and allow employees to stay focused on what matters.

Listening to Employees, Not Just Systems

WXP doesn’t just measure device performance. It listens to employee feedback through AI-powered sentiment analysis. It helps IT understand how people feel about the tools they use, surfacing themes like recurring frustration or satisfaction trends across teams and regions. With built-in survey tools and dashboards, IT can respond to real needs in real time.

Smarter Investments, Sustainable Outcomes

Instead of replacing hardware on fixed timelines, WXP supports usage- and persona-based refresh strategies. This approach helps IT teams make smarter purchasing decisions, extend device life, and cut unnecessary spending. It also supports more sustainable IT practices by reducing e-waste and energy use, aligning with broader business goals around environmental responsibility.

Enabling Digital Equity

One of WXP’s core strengths is its ability to deliver consistent experiences to every employee, regardless of location or device. That supports greater digital equity, ensuring remote and on-site employees have access to the same high-quality tools and support. In a time when workforces are more dispersed than ever, that consistency is essential for engagement and retention.

Helping IT Lead the Way

The future of hybrid work demands more from IT – more visibility, more control, and more impact. WXP delivers on all three. It gives IT teams the tools they need to act strategically, not just reactively. With WXP, CIOs can elevate IT from a support function to a core driver of productivity and innovation.

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9Z Globant Joins Elite Global Esports Network as Official Partner of the Esports Foundation

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Globant (NYSE: GLOB), a digitally native company that helps organizations thrive in a digital and AI-powered future, today announced that its 9Z Globant esports organization has been selected as an Official Partner of the Esports Foundation, one of only 40 organizations worldwide to earn this distinction. Beyond the partnership recognition, 9Z Globant has earned its place on the competitive stage through sport merit alone, qualifying for the Esports World Cup 2026, the most prestigious event in global competitive gaming, hosted in Paris.

Founded in Argentina in 2018, 9Z Globant has rapidly grown into a globally recognized brand in esports, combining elite competitive performance, content creation, and a deep-rooted connection with the next generation of fans.

“Saudi Arabia’s investment in esports has created a platform for organizations like 9Z Globant to compete and grow on the world stage. Esports is no longer a niche, it’s a multi-billion dollar industry that moves culture, drives engagement, and builds communities at a scale few sectors can match. Being part of its growth in the Kingdom, alongside an organization that has earned its place on the global stage, is exactly the kind of opportunity that defines what Globant is here to do,” said Federico Pienovi, CEO of MENA & APAC at Globant.

The Esports Foundation Partner Program represents the highest tier of recognition in global competitive gaming, a rigorously curated cohort of organizations proven to shape the industry’s future at scale. While partnership status does not guarantee competition, each of the 25 titles featured at the Esports World Cup demands qualification through its own dedicated competitive circuit, a standard rooted in the Foundation’s guiding principle: Rise Above. 9Z Globant has risen to that challenge: the team has already secured its place on the Paris stage across three premier disciplines: EA SPORTS FC, Overwatch, and Counter-Strike 2. 9Z Globant’s qualification across multiple titles signals the kind of multi-dimensional, high-performance organization that the Esports Foundation was built to elevate.

“Saudi Arabia has established itself as one of the world’s leading hubs for the future of esports. Seeing 9Z Globant join the Esports Foundation ecosystem is a recognition of everything the organization has built over the past few years. At Globant, we’re proud to support that journey and help create new opportunities for players, creators, and fans as competitive gaming continues to grow on a global scale,” said Kevin Janzen, CEO of Gaming & Education AI Studio at Globant.

The Esports World Cup 2026 will bring together the best teams across multiple titles, in front of massive global audiences. “This is bigger than one team, and bigger than one country. 9Z Globant represents a generation of Latin American players, creators, and fans who always knew this moment would come. We have the talent, the hunger, and now the stage to prove it to the world. Competing at the Esports World Cup is the realization of something an entire continent has been building toward,  and we are just getting started,” said Francisco Postiglione, Founder & CEO of 9Z Globant.

Beyond the Esports World Cup, 9Z Globant has cemented its place among global elite competitors. The team recently secured qualification for the Counter-Strike Major,  the most prestigious tournament in one of the world’s most-watched esports titles, making it the only Argentine team to achieve this milestone.

Saudi Arabia has positioned itself as a driving force in global esports, with visionary investment and an extraordinary commitment to elevating competitive gaming worldwide. 9Z Globant’s partnership with the Esports Foundation is a natural convergence: two rising forces in the global gaming world, united by a shared ambition to push boundaries. Looking ahead, 9Z Globant is committed to going beyond competition, actively exploring opportunities through the Foundation’s global network to identify and develop emerging talent, fostering the next generation of players who can compete on the world’s biggest esports stages.

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NETSCOUT STRENGTHENS OPERATIONAL RESILIENCE OF CRITICAL INFRASTRUCTURE AGAINST AI-DRIVEN, INTERNET-SCALE DDoS ATTACKS

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NETSCOUT® (NASDAQ: NTCT), a leading provider of observability, AIOps, cybersecurity, and DDoS attack protection solutions, today announced continued investments in infrastructure and technology to double its Arbor® Cloud DDoS attack mitigation capacity to 33 Tbps, which is aimed at keeping critical digital services available during DDoS attacks, protecting revenue-generating digital operations, supporting always-on AI-driven businesses, and maintaining customer trust.

This capacity enhancement, coupled with NETSCOUT’s recent acquisition of DDoS network and infrastructure, reinforces the company’s commitment to delivering industry-leading cloud-based DDoS defense at global scale. By fully owning and securing end-to-end control over the platform, NETSCOUT has a clear path to scale innovative, resilient services for customers worldwide. Unlike cloud mitigation services that merely add bandwidth, Arbor Cloud combines global mitigation capacity with global threat intelligence, drawing on NETSCOUT’s unparalleled visibility into real-world internet attack activity. Spanning 16 global scrubbing centers, this significant increase in capacity equips customers with the ability to defend against the growing scale, frequency, and sophistication of DDoS attacks by consistently balancing mitigation capacity across all attack vectors in their environments.

According to Markets and Markets, the DDoS protection market size is expected to continue to grow, driven by increasingly sophisticated attacks and accelerated cloud adoption. Today, multi-vector attacks are the norm. Bad actors are launching more simultaneous attacks as well as quick hit and run attacks, forcing shorter response times from defenders. In addition, mega-botnets like Aisuru and Kimwolf have raised the ceiling on attack sizes with a few attacks approaching or exceeding 30 Tbps. Enterprises and service providers have a compelling need right now to improve the protection levels of their critical digital infrastructure.

“With the increased use of AI, threat actors are targeting organizations whose defenses are vulnerable to the new, more complex DDoS attacks designed to take down critical infrastructure,” stated Carlos Morales, SVP and general manager, Arbor Cloud, NETSCOUT. “As enterprises increasingly rely on AI-powered applications and cloud-native services, while at the same time, attack size and complexity continue to rise, implementing automated and proactive defenses for uninterrupted availability has become a business risk imperative. Arbor Cloud plays a key role in achieving that objective.”

Increasing Arbor Cloud capacity provides significant advantages, including:

  • Greater intelligent mitigation capacity – absorbs and blocks larger volumetric and more sophisticated attacks without losing effectiveness.
  • Multiple threat mitigation – handles multiple concurrent targets (e.g., from carpet bombing attacks) or multiple attack vectors simultaneously.
  • Consistent operational performance – protects critical infrastructure, ensuring capacity does not become a constraint as attack size and frequency increase.
  • Faster stabilization post spikes – acts as a shield wall preventing attacks from reaching customer infrastructure and creating collateral damage that lasts well beyond when the actual attack subsides.
  • Operational confidence – provides added assurance for mission-critical sectors, like financial services, hospitals, retail, and the public sector, which require that protection remains available when legitimate traffic surges and cyberattacks occur simultaneously.

Arbor Cloud plays a critical role as part of NETSCOUT’s multi-layered, adaptive DDoS protection, combining on-premises DDoS defense with cloud-based traffic scrubbing services that are tightly integrated via automated cloud signaling. This hybrid design stops attacks as close to the source as possible while seamlessly absorbing loud volumetric attacks in the cloud. Offering comprehensive global protection, Arbor Cloud is supported by a 24×7 Security Operations Center staffed by NETSCOUT’s DDoS protection experts. The capacity expansion is expected to be fully completed by the end of August 2026.

This investment reinforces NETSCOUT’s long-standing leadership in DDoS protection by combining one of the world’s largest dedicated DDoS mitigation networks with decades of cyber defense expertise, industry-leading threat intelligence, and global Internet visibility. As digital infrastructures continue to evolve rapidly, and AI accelerates both innovation and cyber threats, NETSCOUT remains committed to providing organizations with the scale, intelligence, and operational resilience required to confidently protect what matters most.

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Dynatrace Brings Autonomous Operations to Enterprise AI, Moving from Insight to Action

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Dynatrace (NYSE: DT), the leading AI-powered observability platform, announced major advancements to Dynatrace Intelligence that help automatically resolve incidents, prevent disruptions, and accelerate operations while maintaining the human oversight and governance enterprises require.

Building on the introduction of Dynatrace Intelligence earlier this year, Dynatrace is adding new autonomous agents for incident triage and remediation, and no-code custom agent creation capabilities. The platform is also expanding its ecosystem of integrations, bringing insights directly into the tools and workflows teams already use.

AI systems typically lack the real-time context and controls to make reliable decisions, with most AI initiatives promising automation but often unable to deliver on production goals. Dynatrace addresses this by combining agentic AI with deterministic, real-time understanding of complex environments, creating AI that acts on facts, not guesses.

“Our operations teams are under constant pressure to manage increasingly complex environments while maintaining reliability and speed,” said Angel Marchena, Director of Technical Operations at Western Governors University. “Dynatrace helps us reduce manual effort by providing automation that is grounded in real-time context, which allows our teams to focus on higher-value work while improving operational outcomes.”

How Dynatrace Intelligence Works

Dynatrace Intelligence goes beyond providing answers to acting on them automatically. The release introduces:

  • Autonomous SRE Agent: Triggers autonomously on newly detected problems to determine whether they are part of an existing investigation. If confirmed, the agent enriches the investigation with additional insights and updates the detected problem with a reference to the ongoing investigation.
  • Cloud SRE Agent: Coordinates remediation activities and integrates with agents across AWS, Microsoft Azure, and Google Cloud environments, centralizing findings to provide a single auditable record for autonomous operations.
  • Agent Builder: Enables customers to create and deploy custom AI agents without code, extending autonomous operations to workflows unique to their environments.
  • Enhanced Dynatrace Assist: Newcapabilities bring natural-language investigation and agent-ready workflows to even more users.
  • Expanded Integration Ecosystem: New integrations with hyperscalers like AWS, Azure and Google; enterprise platforms like ServiceNow, Atlassian, and PagerDuty; developer tools and leading AI technologies enable teams to resolve and remediate across the systems they already use.

AI That Acts on Answers, Not Guesses

Unlike approaches that rely primarily on probabilistic outputs, Dynatrace Intelligence grounds every action in deterministic, real-time system understanding. Every action is rooted in environment-specific context and designed to be transparent, auditable, and governed – giving enterprises the confidence to automate increasingly complex operational workflows.

“Most observability platforms stop at data – leaving humans to find answers, determine what to do, and execute,” said Steve Tack, Chief Product Officer at Dynatrace. “With these advancements to Dynatrace Intelligence, we’re helping organizations move from understanding problems to resolving them automatically. By grounding agentic AI in deterministic context, Dynatrace enables enterprises to automate operations with confidence while maintaining governance and control.”

“Enterprises investing in AI-driven observability have an opportunity to turn data into intelligence that translates into trusted, autonomous action,” said Stephen Elliot, Group VP, IDC. “The gap between AI-generated insight and safe, governed execution is one of the biggest concerns; customers need a deterministic, real-time context with automation and auditability to drive trusted and reliable outcomes.”

Cloud SRE Agent, Enhanced Dynatrace Assist, and the expanded integration ecosystem are available to SaaS customers on DPS today. Autonomous SRE Agent and Agent Builder are expected to be available in August.

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