Connect with us

Home Feature

HOW DIRECT ENGAGEMENT WITH BUYERS CAN TRANSFORM REAL ESTATE DEVELOPMENT

Published

on

Professional portrait of a Gllit Technologies team member standing with arms crossed in a modern office setting

Have you ever wondered why real estate commissions never seem to change? In the UAE, agent commissions are typically 2 percent of a property’s price and up to 5 percent of rental value. In many other countries, it’s the same story — commissions are generally fixed, without regard to the quality of the property, its size and value, or even the quality of service.

Is this a fair deal? Opinions may differ, but over the years many experts have often cited this practice as one of the enduring inefficiencies and limitations of the developer–agent–buyer chain. Traditionally, in this model, buyers make decisions largely based on what is presented to them by intermediaries, while developers rely on the same agents to gather market feedback. One party, the intermediary, acts as gatekeepers of the flow of information, and consequently holds more insights than both developers and buyers.

Analysts say this set-up has led to information frictions in the market, a term they use to describe information that is imperfect, costly, or asymmetric. It’s a system prone to distortions, delays, and inefficiencies that ultimately result in mispricing, misaligned offerings, slower feedback, and missed market insights.

But for years things have remained largely unchanged. Amid one of the real estate market’s most dynamic phases, we would be tempted to think otherwise — that the conditions for change have never been stronger. In Dubai, the property market reached a value of AED 761 billion in 2024, shattering records according to the Dubai Land Department. The entire city is buzzing with new projects, including a much-awaited third metro train line. But as they say, developers build quickly yet adapt slowly.

So while we’re seeing skylines transform at breathtaking speed, many business practices, e.g. how properties are marketed, sold, and priced, have largely remained the same. Pricing structures and commission models have been left untouched. Countless studies have exhaustively discussed why this is so, e.g. the real estate and construction industries being historically change-averse. The usual excuses: they’re asset-heavy, heavily regulated, and have a strong reliance on long-standing relationships and legacy processes.

But change is becoming a competitive necessity. While maintaining the status quo preserves certain best practices, the conventional developer–agent–buyer set-up has also entrenched inefficiencies that no longer serve today’s developers or buyers. Breaking the status quo means rethinking how knowledge moves through the property value chain. But who will take the first step?

Direct-to-owner model

Disintermediation, the process of removing middlemen between developers and buyers, is an alternative approach that overcomes many of these inefficiencies. From the outset, this model is seen to greatly benefit real estate consumers as it completely removes the need for agent commissions. But developers and many individual home sellers also stand to gain from engaging directly with homebuyers as it gives them complete control over the sales process and market data – two critical factors for maintaining a competitive edge in a rapidly evolving market.

This is not a totally new concept. Disintermediation was coined in the 1960s when consumers started to invest directly in securities such as stocks, bonds, hedge funds, and mutual funds, instead of depositing their money in banks. Technology was key to unlocking this shift, not just in finance but in other industries such as real estate.

In the age of the internet and artificial intelligence, disintermediation has taken on a far more practical and transformative role, particularly in real estate. The modern buyer’s journey increasingly begins, and many times ends, online, with AI influencing every stage. In fact, the UAE has now achieved 100% internet penetration, according to a report by the Telecommunications and Digital Government Regulatory Authority (TDRA), effectively making online platforms a default starting point for most property seekers.

Meanwhile, there has been a big shift in the homebuyer profile towards a younger, more tech-savvy generation. The average age of homebuyers has significantly dropped from 53-54 in 2017 to 42-44 in 2025. Moreover, 36-45-year-olds now account for up to 40% of off-plan sales and 44% for ready and re-sale transactions. An even younger cohort, the 21-25 age group, is becoming increasingly active in the property market, buying 38.6% and 33.3% more off-plan and ready property, respectively, over the previous year.

This shows a clear shift in who is buying as well as in the potential of data-driven and algorithm-assisted decision-making as younger real estate consumers increasingly turn to online platforms to buy and gather insights. Yet, in the traditional developer–agent–buyer chain, that data, enriched with AI insights on buyer behavior and preferences, is filtered through layers of intermediation before reaching the developer.

Giving back control to those who create value

Direct-to-owner platforms are now changing that dynamic entirely. Instead of relying on agents to interpret the market, developers and sellers can engage directly with their customers, gaining complete visibility and control over their data and customer interactions. They see first-hand how buyers respond to pricing, visuals, and messaging, and can adjust their strategies accordingly in real time. In our experience at Gllit, a direct-to-owner property listing platform, the efficiencies gained from direct customer engagement are significant — giving developers and sellers critical customer insights that allow them to respond faster to trends and design more inclusive, market-aligned projects and strategies.

Disintermediation is ultimately about restoring balance in the flow of information and of the real estate transaction process. Developers gain agility and data ownership, while buyers benefit from transparency and fairer pricing. In the age of the internet and AI, platforms that allow direct engagement with buyers offer a practical and more efficient alternative to the conventional model that puts control, data, and insight back into the hands of those who create real value.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Home Feature

How the Blend of Nature and Science is Reinventing Neem for GCC Skincare

Published

on

The GCC’s combination of extreme heat, humidity, frequent transitions between outdoor heat and air-conditioned environments, dust exposure, and prolonged sunscreen and makeup use creates a unique set of skincare challenges. With acne and pimple concerns already affecting more than 65% of the GCC population, these seasonal conditions have renewed interest in one time-tested ingredient: Neem.

The Science Behind a Timeless Ingredient

For generations, Himalaya Wellness Company has harnessed the power of Neem through its expertise in herbal science, developing skincare solutions trusted by consumers across generations. Today, the brand continues to build on that legacy by combining its herbal heritage with modern formulation science to create gentle and effective skincare tailored to the evolving needs of consumers across the Middle East.

The enduring appeal of Neem lies in its proven skincare benefits. Widely recognised for its antibacterial and anti-inflammatory properties, Neem is supported by a growing body of scientific research, with dermatologists continuing to highlight its effectiveness in skincare. Its popularity also extends beyond the laboratory, with Neem continuing to be embraced by beauty enthusiasts, influencers, and celebrities as a trusted ingredient for maintaining balanced, healthy-looking, pimple-free skin.

Inside Himalaya’s Global Research Centre

That approach was recently on display at Himalaya’s exclusive ‘Powered by Nature, Perfected by Science’ Experience, hosted at its Global Research Centre in Dubai Science Park, which measures 55,000 square feet. The gathering invited several of GCC’s digital beauty creators and storytellers into the brand’s formulation labs, where they explored the science behind Neem skincare through molecular experiments and learned about the research and testing behind Himalaya’s formulations. The facility brings together more than 50 scientists, formulators, and researchers from 12 nationalities who study regional skin needs and develop product innovation solutions suited to Middle Eastern climates.

“The Middle East continues to be a strategically important market, with consumers seeking solutions that are tailored to their specific skin needs and supported by scientific research,” said Sajeev Kaura, Business Director (CPD), Himalaya METAP region. “Through our work in the UAE and the GCC region, we continue to invest in understanding regional requirements and developing skincare solutions that bring together herbal expertise, innovation, and efficacy.”

Consumers across the GCC are increasingly seeking natural skincare products that combine herbal ingredients with proven scientific performance. This reflects a shift toward formulations that are effective, gentle on the skin, and suitable for everyday use in hot, humid climates. Neem, one of Himalaya’s most recognised ingredients, sits at the centre of that shift. Through extensive research and advanced authentication methods, the brand continues to refine the ingredient’s potential and ensure consistency and quality across every formulation.

“Developing effective skincare solutions requires a deep understanding of the specific concerns consumers face in different environments, ingredients and formulation science,” added Abhishek Ashat, Marketing Head (CPD), Himalaya MENA region. “Our research approach combines herbal expertise with advanced scientific methods to create formulations that deliver targeted benefits while supporting the skin’s natural balance. Initiatives like the ‘Powered by Nature, Perfected by Science’ Experience allow us to share the science behind our formulations and bring consumers closer to the research that shapes our products.”

A Complete ‘Pimple Cycle’ Regime Tailored to GCC Skin Needs

That research has been translated into Himalaya’s Purifying Neem range, a complete routine designed to address blemish concerns in high humidity climates.

Himalaya Purifying Neem Face Wash is trusted by millions of girls worldwide as the best solution for pimples and makes Himalaya the No.1 Face Wash brand in GCC. It is a soap-free, pH-friendly cleanser designed to help clear pimples and prevent pimple marks, and it remains one of Himalaya’s most recognised products across the GCC. The Purifying Neem Scrub and the clay infused Purifying Neem Mask support regular routines by helping remove environmental impurities and maintain clearer looking skin. For more targeted care, the Purifying Neem Serum was recently developed by Himalaya’s Dubai Science Park R&D team. It is a perfect blend of natural ingredients and scientific actives, combining 10% pure Neem extract with 2% Natural Salicylic Acid and CICA. Himalaya Purifying Neem Serum is suitable for day and night use, and is clinically proven to reduce pimples and blemishes within one week, while helping maintain healthier looking, more radiant skin.

A Commitment Beyond Skincare

Beyond clinical performance, the modern GCC beauty consumer is also asking where ingredients come from. Himalaya addresses that directly through its commitment to regenerative sourcing. Over 98% of the herbal ingredients used across its product ranges are harvested from renewable plant parts, with plans to reach 100% by 2030 to support biodiversity preservation. Through initiatives like Project Sampoorna, the brand also works directly with local farming communities, providing structured capacity building and agricultural support. This approach helps preserve organic soil health while tying every product back to a broader commitment to responsible sourcing. To ensure quality, safety and consistency, they apply stringent authentication methods, including DNA barcode testing, to verify herbal identity at the molecular level.

As beauty consumers across the region become more informed about ingredients, climate impact, and skin health, the future of skincare is shifting toward solutions designed around real environments and real needs. For the Middle East climate, that increasingly starts with neem.

Continue Reading

Home Feature

Inside ORLA: Beachfront Living, Composed by OMNIYAT

Published

on

ORLA, Dorchester Collection, Dubai is an iconic beachfront address bringing together exceptional design, private beach access and the legendary service of Dorchester Collection. With fewer than ten residences remaining, ORLA offers a rare opportunity to experience one of Dubai’s most distinguished waterfront destinations.

Residents enjoy an extraordinary suite of private amenities, including a 150-metre beach, infinity and lap pools, a wellness and spa retreat, fitness and yoga studios, private cinema, bowling alley and dedicated children’s spaces, complemented by the discreet, highly personalised service of Dorchester Collection.

ORLA Duplex Show Residence

An exceptional expression of beachfront living, the ORLA Duplex Show Residence unfolds across two levels, offering a remarkable sense of scale, privacy and effortless sophistication. A private lift provides direct access to the four-bedroom residence, while expansive living and entertaining spaces extend towards generous private terraces and a private pool overlooking the tranquil lagoons of Palm Jumeirah.

Crafted by OMNIYAT Atelier, the interiors bring together sculptural forms, refined natural materials, bespoke detailing and a curated selection of art, creating a layered residential experience where design, craftsmanship and indoor-outdoor living converge. Every element has been thoughtfully composed to create an atmosphere of timeless elegance, privacy and exclusivity.

ORLA Simplex Show Residence

Bathed in natural light and framed by panoramic views of the Arabian Gulf, the ORLA Simplex Show Residence unfolds across a single level, creating an effortless continuity between its interiors and the world beyond.

Accessed by private lift, the four-bedroom beachfront residence is distinguished by an impressive double-height living space, bringing exceptional volume and openness to the heart of the home. Crafted by OMNIYAT Atelier, sculptural forms, natural materials, bespoke detailing and a carefully curated collection of art come together throughout, while expansive living spaces extend towards a private terrace and pool.

Ocean horizons frame the residence, creating a profound connection to its beachfront setting and a serene expression of contemporary living.

For high-resolution Images: https://www.dropbox.com/t/qRxs5y7adDhAMbEM

Continue Reading

Home Feature

Why Digital Experience Is Becoming Real Estate’s New Quality Benchmark

Published

on

By Mr. Francis Alfred, Managing Director of Sobha Realty

For decades, quality in real estate was judged by what buyers could see and touch: prime locations, architecture, premium materials and craftsmanship. These fundamentals remain essential, but they are no longer enough on their own. Today, quality is also defined by the digital experience that surrounds the home, from the first enquiry to handover and long after residents move in.

Customers now compare real estate with the standards set by banking, aviation and retail, where convenience, transparency and personalisation are expected. Buying a home is one of the most important financial and emotional decisions a person can make, so the digital journey must do more than simplify transactions. It must build trust.

At Sobha Realty, we view digital experience as a core part of long-term value creation. A strong digital ecosystem gives customers greater visibility, faster access to information and more confidence throughout the purchase journey. Through the ONE Sobha App, customers can access real-time project updates, track construction progress, manage documentation, digitally sign agreements and complete transactions securely. The platform also uses artificial intelligence (AI) and optical character recognition to reduce manual intervention, improve accuracy and speed up communication.

This transparency is changing the developer–customer relationship. What was once a differentiator is quickly becoming an expectation. Buyers want to understand how their property is progressing, receive timely responses and manage key interactions without friction. The more visible and connected the process becomes, the stronger the confidence.

Digital experience also extends into the home itself. The ONE Sobha App integrates with multiple home automation systems, allowing residents to manage lighting, air conditioning, curtains and elevator access through a unified interface. Increasingly, customers expect digital convenience to continue beyond the sales journey and become part of everyday living. A home is no longer only intelligently designed; it must also be intuitively connected.

However, a high-quality digital experience is not created through one app alone. Customers move between mobile platforms, contact centres, social media channels and physical service centres. Each interaction must feel connected, contextual and consistent. This is why omnichannel engagement has become increasingly important in real estate. By integrating communication channels and using AI, analytics and sentiment analysis, developers can better understand customer expectations, respond proactively and personalise service. At Sobha Realty, our AI-enabled unified contact centre supports this approach by improving continuity across every engagement channel.

The impact of digital transformation also reaches far beyond customer-facing platforms. PropTech is reshaping the full real estate lifecycle, from design and construction to operations, community management and long-term asset performance. AI, predictive analytics, automation and intelligent infrastructure are helping developers improve coordination, optimise resources, reduce delays and deliver more consistent outcomes.

These are not only operational improvements. They directly affect customer confidence. When digital tools improve construction visibility, delivery reliability and long-term building performance, they strengthen the promise behind the property. In an industry historically challenged by fragmentation, this level of integration is increasingly valuable.

Digital experience is also measurable. Every customer interaction generates insight. Metrics such as Customer Satisfaction Scores and Net Promoter Scores allow developers to understand sentiment in real time and refine products, services and processes accordingly. At Sobha Realty, this discipline is reflected in a Customer Satisfaction Score of 88 per cent year-to-date across all channels. This creates a more responsive model, where customer feedback informs continuous improvement rather than being addressed only after handover.

At the community level, smart home technologies, digitally enabled infrastructure and connected platforms are transforming how residents interact with their homes and neighbourhoods. Energy optimisation systems, predictive maintenance and integrated community services are becoming part of the new quality equation, ensuring that developments continue to evolve after completion.

This shift is especially relevant in the UAE, where rapid urbanisation, economic diversification and a digitally native population are accelerating the adoption of advanced PropTech solutions. In this environment, digital experience has moved from a competitive advantage to a baseline expectation.

For developers, the implications are clear. Future success will depend on the ability to combine physical excellence with digital capability. Investment must go beyond architecture and construction into data intelligence, connected ecosystems and continuous innovation.

The definition of quality in real estate is expanding. It is no longer limited to what is built, but includes how developments are delivered, experienced and managed over time. At Sobha Realty, we believe the future will belong to developers who can combine craftsmanship with connectivity, and design excellence with digital intelligence.

Continue Reading

Trending

Copyright © 2023 | The Integrator