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TECHNOLOGY IMPACTS HIGHER EDUCATION CRITICAL CHALLENGES

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Updated : April 29, 2014 0:0  ,
By Mathew Boice, Vice President, EMEA, Ellucian

Universities and colleges recognize that the only way to navigate through inherent challenges is through the strategic and innovative use of technology and data analytics

Higher education is facing an unparalleled level of change and challenge. Colleges and universities are under intense pressure to make education more affordable while being held accountable for measuring outcomes and improving student success rates. If this were not enough, they must meet these challenges in the face of increasing enrolment and rising student expectations. More and more, we are seeing that higher education leaders recognize that the only way to navigate these challenges is through the strategic and innovative use of technology and data analytics. Specifically, we are seeing three major trends:

Reducing administrative costs and driving IT efficiency

Just as the insurance and banking industries realized the need to reduce administrative costs and streamline the customer experience, higher education institutions are looking for ways to automate routine processes, eliminate paperwork, and enable more self-service.  One of our clients was able to process an additional 32,000 applications with no additional staff and free up hundreds of finance-related work hours by putting technology to work.  These cost savings help reduce the rate of tuition growth and allow staff to focus more on educating students and less on bureaucracy.

In a world marked by shrinking budgets, IT departments need to free up the time and resources from core activities to drive these valuable new initiatives.  Many forward-looking CIOs have found freed up capacity and resources by using standards and APIs to enable faster system integrations, and are pushing their software vendors to deploy more flexible and modern architectures.  Recognizing this new reality, we have doubled our investment in modernizing our core student administration systems and customers are starting to see the benefits.  Customers are able to deploy our mobile solution in hours using our new extensible architecture and pre-built APIs, which in the past could have taken months.

And of course we are seeing more interest in cloud solutions and services.  Today, institutions can host entire software systems in the cloud, as well as discrete services like the electronic sending and processing of transcripts.  We are also seeing increased interest in managed services of legacy systems.  By offloading application maintenance and infrastructure support to partners, institutions can more efficiently meet compliance and disaster recovery requirements while gaining time to focus on developing new capabilities.

Improving outcomes by focusing on the student lifecycle

Higher education is a relationship-intensive endeavour, and technology is essential to tracking, managing, and deepening student relationships from beginning to end.  As a result, we are seeing a tidal wave of interest in CRM-related technologies.  The connection starts with identifying and then courting the right-fit student for an institution. Recruiting software provides data analysis capabilities to determine the demographic profiles of students who are most likely to do well at an institution. Additional tools enable recruiting staff to send personalized communications to these prospects, giving them the right information at the right time, and demonstrating to them the personal experience they will have at the institution. Institutions report measurable increases in enrolment as a result. One of our clients was able to increase enrolment 21 percent – with no additional staff or advertising costs by applying best practices and deploying our recruiting system.

After acceptance, an institution needs to continually engage with students, track their progress, and offer support where needed. The diversity of the student base makes this is a very complex and large-scale effort that can only be managed with CRM technology that is deeply integrated into the existing administrative ecosystem.  For a first-generation student, the complexity of applying for classes can be overwhelming and the transition into higher education can be stressful, which can result in students falling behind in their coursework. Institutions offer services to address these challenges, but first the students need to be identified and then made aware of the resources. Technology supports the complete spectrum, providing the analytics for early detection and the tools for personalized intervention and engagement, which together reduce friction and clear the pathway to success for a student.

At any point in the student’s lifecycle, they need to be able to interact easily and on-demand with the institution and that means mobile. Millennials who live on social media expect that any service – from complex processes like paying for courses, to seemingly mundane ones like finding the nearest available parking spot – be available anytime, anywhere, and from any device.

For the past decade, self-service portals have been the mainstay of delivery of resources to end users. But Millennials want to interact with their institution the same way they do their favourite social media outlets. This requires a mobile framework that integrates with the administrative system and plays well with all the other interdependent parts of the digital ecosystem.

With the increased use of smartphones, tablets and mobile apps, UAE University (UAEU) saw an opportunity to provide more of their services to the via mobile applications, in the hope of increasing accessibility to their community. According to recent university findings, more than 95% of UAEU students carry some sort of smart device. Consequently, UAEU built a complete system which utilizes Ellucian Mobile and Banner Student features in conjunction with the university’s existing infrastructure. Integrating with Banner modules like HR, Finance and Student Information System, the implementation provided several important apps out of the box while allowing the institution to supplement the baseline mobile apps with additional in-house, custom-built features. Meeting student expectations for the user experience is essential to remaining competitive, and it reduces barriers to accessing critical administrative and learning resources.

Leveraging data to make smarter, impactful decisions 

Big data is hitting the campus in a big way.  Five years ago, the focus was on developing department-level reports.  Today’s leading regional institutions are moving forward and focusing on cross-functional data analytics that can drive real action.  This requires a campus-wide, single source of authoritative and real-time data.  With that foundation in place, executives can apply analytical tools to drill down and identify linkages that contribute – or detract from – student success, enrolment, cost savings, and other strategic objectives.  Institutional leaders can also give constituents at every level tools to weigh their decisions through the lens of their impact on strategic outcomes, driving stronger institutional performance.  More than ever, it is important that data flows between systems and that BI tools place an emphasis on action.

In 2013, Khalifa University in the United Arab Emirates implemented Ellucian Banner Performance Reporting and Analytics as the foundation of its state-of-the-art reporting culture. This resulted in the institution capturing $10 million of goods and services expenses, which they applied to the fiscal 2012 budget, freeing an estimated 400 hours per year for IT and functional resources that could be devote to other value-added services

Higher education is no longer about ivory towers and storied traditions. It is a fast-paced sector under increasing pressure to deliver measurable outcomes and to reduce costs. These same pressures and objectives drive our investments and direction in technology. It’s why we’ve made a big investment in the Ellucian Extensible Ecosystem, a fresh architectural approach that strengthens our customers’ investments and accelerates their application of new technologies.

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Redefining Real Estate: The Rise of Wellness-Centric Spaces

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By Mark Phoenix – CEO of Sankari

The way we think about real estate is evolving, and at the heart of this change is a renewed focus on wellness. As we become more aware of the profound impact our living environments have on our health and well-being, it’s clear that real estate must go beyond aesthetics and luxury—it must support a lifestyle of vitality and longevity. To me, true luxury is no longer defined solely by opulence but by spaces that promote health, balance, and connection.

The demand for wellness-oriented spaces is growing rapidly, and real estate developers must rise to meet it. Today’s buyers are looking for more than just high-end finishes and exclusive locations—they want environments that enhance their well-being. Integrating wellness features such as fitness centers, yoga studios, meditation areas, and holistic health services is no longer an option; it’s a necessity. These spaces don’t just add value to a property; they create communities that create physical health, mental clarity, and social engagement.

Wellness-centric design is about more than just adding amenities—it’s about creating environments that encourage movement, relaxation, and human connection. By prioritizing well-being in real estate, developers can offer residents a lifestyle that aligns with modern values and aspirations. These spaces cultivate a sense of belonging, allowing people to come together in ways that enrich their lives beyond the walls of their homes.

Beyond individual benefits, wellness-focused communities have a lasting impact on society. As more people seek out homes that support their health, the real estate industry has an opportunity to lead this cultural shift. Developments that incorporate sustainable materials, biophilic design, and eco-friendly building practices not only benefit residents but also contribute to a healthier planet.

In the ultra-luxury segment, this focus on wellness is especially meaningful. The most sought-after properties are no longer just about extravagance—they are about creating a sanctuary where people can rejuvenate both physically and mentally. True luxury lies in thoughtful, health-driven design that enhances everyday life in meaningful ways.

Designing for wellness also means partnering with visionary architects and designers who understand the importance of both form and function. In regions with challenging climates, for example, innovative solutions can help reduce environmental impact while enhancing comfort and efficiency. Securing sustainability certifications like LEED further reinforces a commitment to responsible development and aligns with the global movement toward eco-conscious living.

For me, integrating wellness into real estate is more than just a trend—it’s a deeply personal mission and a strategic imperative. The places we live should do more than just shelter us; they should actively contribute to our health and happiness. By embedding wellness into the very foundation of luxury real estate, we’re not just shaping beautiful spaces—we’re shaping better lives.

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We are bringing tradition to every table in just five minutes

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Kerala breakfast

Exclusive Interview with Ashvin Subramanyam, CEO International Business, Orkla India

In this exclusive interview, Ashvin Subramanyam, CEO of International Business at Orkla India, shares insights on the brand’s participation at Gulfood 2025 and its mission to blend tradition with innovation in the Middle East. With the launch of Eastern’s 5-Minute Breakfast range and a refreshed Arabic spice portfolio, Orkla IMEA is redefining convenience without compromising on authenticity.

What can we expect from Orkla IMEA’s presence at Gulfood 2025, and how significant is this event for your brand’s growth in the region?

At Gulfood 2025, Orkla IMEA, subsidiary of Orkla India, is set to make a strong impact by unveiling the Eastern 5-Minute Breakfast range, designed to bring the authentic flavors of Kerala to the fast-growing ready-to-cook market in the Middle East. In addition, visitors can expect a refreshed Arabic spice portfolio, reflecting Orkla India’s continued commitment to catering to the diverse culinary preferences of the region.

Gulfood is a key platform for us as it enables us to showcase our latest innovations to a global audience, including retailers, distributors, and food industry leaders. The Middle East is a strategic market for our expansion. By blending tradition with convenience, our goal through this event is to become a household name across diverse communities in the region, reinforcing our commitment to quality, authenticity, and innovation in packaged foods.

How does Gulfood help Orkla IMEA connect with new markets, consumers, and industry partners, particularly in the Middle East?

Gulfood serves as a vital gateway for Orkla India to connect with new markets, consumers, and industry partners through its subsidiary Orkla IMEA in the Middle East. As one of the world’s largest food and beverage trade exhibitions, it provides an unparalleled opportunity to engage directly with key stakeholders, including retailers, distributors, and hospitality businesses, facilitating strategic partnerships and market expansion.

For Orkla India, this event is instrumental in understanding regional consumer trends, preferences, and evolving dietary habits, particularly in the fast-growing packaged food sector. The launch of the Eastern 5-Minute Breakfast range and refreshed Arabic spice portfolio at Gulfood allows us to showcase our innovation in convenience-driven yet authentic culinary solutions.

By participating in Gulfood, we strengthen our brand presence, foster collaborations with regional partners, and position ourselves as a trusted name in ethnic and mainstream food categories. It’s a key milestone in our vision to become a household name in the Middle East.

Eastern is set to unveil its preservative-free quick South Indian 5-Minute Breakfast range. What was the inspiration behind this concept?

The Eastern 5-Minute Breakfast range was inspired by the growing need for convenient, time-saving meal solutions that do not compromise on authentic taste and quality. South Indian breakfasts, particularly Kerala’s traditional dishes, are deeply rooted in culture, requiring significant time and effort to prepare. However, with modern lifestyles becoming increasingly fast-paced, many consumers struggle to recreate these meals from scratch.

Recognizing this shift, Eastern set out to bridge the gap between tradition and convenience by crafting a range that retains the authentic flavours and textures of Kerala’s most-loved breakfasts while eliminating the long preparation time. The preservative-free formula ensures that consumers enjoy fresh, wholesome meals made from high-quality ingredients in just three easy steps, ready in five minutes.

With this innovation, Eastern empowers busy professionals, young families, and expatriates to stay connected to their culinary heritage without compromising on their schedules, making traditional breakfast accessible anytime, anywhere in just 5 minutes.

Can you give us an insight into the development process behind this 5-Minute Breakfast range, especially in maintaining authentic South Indian flavors without preservatives?

The development process for our 5-Minute Breakfast range began with a deep understanding of our consumers’ evolving lifestyles and their desire for authentic Kerala-style breakfasts that eliminate a lengthy preparation process. We identified a unique need-gap: while traditional dishes like Puttu, Appam, and Idiyappam are much-loved, the time and effort they require can be challenging in today’s fast-paced world.

Our journey involved benchmarking these dishes to the traditional methods used by homemakers, capturing the essence of how an amma would prepare them at home. This set the standard for the flavor profiles we aimed to achieve. The challenge was to replicate the authentic taste and texture while ensuring our products were preservative-free.

Our R&D team worked tirelessly, conducting extensive trials to balance authenticity and convenience. Through our innovation center we crafted recipes that retain the goodness of traditional Kerala breakfasts while being ready in just five minutes. With this range, Eastern redefines breakfast convenience, allowing families to savor the true flavors of Kerala in a fraction of time.

With over one million Keralites in the UAE, how does Eastern plan to cater to both the traditional tastes of this community and the broader multicultural audience?

With almost two million Keralites in the UAE, Eastern understands the deep emotional and cultural connection this community has with its traditional cuisine. The Eastern 5-Minute Breakfast range is designed to preserve the authentic flavours of Kerala while offering a convenient solution for modern lifestyles. By using high-quality ingredients and a preservative-free formula, the range ensures that the taste and texture remain true to tradition, making it an ideal choice for Malayalees longing for home-cooked meals.

While there are other instant and ready-to-eat options in the market, Eastern’s range stands out by offering dishes like Puttu and Palappam, which traditionally require culinary expertise and time-consuming preparation. These dishes are not widely available in the quick- convenience food category.

At the same time, Eastern is expanding its reach to a broader multicultural audience by showcasing South Indian cuisine as a flavourful, nutritious, and easy-to-prepare option for all. The simplicity of the 3 Easy Steps preparation makes these dishes accessible to non-South Indian consumers who are eager to explore new flavours. Through strategic retail partnerships, digital outreach and and aggressive in-store sampling, Eastern aims to introduce and establish South Indian breakfast as a preferred choice for consumers in this region.

What’s one thing about Orkla IMEA that people might not know but should?

While Orkla IMEA was incorporated recently, we have been in the region for over 25 years now, through our brand Eastern.

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2025 Hospitality Tech Trends

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By Prince Thampi, Founder and CEO, Hudini

As we approach 2025, the hospitality industry is poised for transformational growth, driven by evolving traveller preferences and advancements in technology. The future of hospitality promises enhanced convenience, personalisation and sustainability, with a significant focus on creating memorable experiences for guests. Let’s dive into five key trends that will shape the hospitality tech landscape in 2025 and beyond.

  1. The Continued Rise of Frictionless Technology

The increased demand for frictionless experiences is set to dominate the industry, with more and more travellers preferring hotels that offer touch-free check-in, check-out, and room access via mobile apps. This trend reflects a broader shift towards easy interactions powered by seamless digital integration. Mobile apps have been an essential tool for a few years now, enabling guests to manage their stays, order room service, and access hotel information effortlessly. With the introduction of Gen AI, those apps have become more powerful than ever and are now able to provide highly personalised recommendations and speak in different languages.

Hotels embracing this trend will gain a competitive edge, as tech-savvy travellers prioritise convenience and efficiency during their stay. According to a recent survey by Deloitte, around 72% of travellers are more likely to choose a hotel that offers mobile check-in and check-out services over those that don’t.

  • Hyper Personalised Guest Experiences

In 2025, personalisation will continue to be at the core of hospitality services but will finally be taken to the next level thanks to Gen AI. Guests expect hotels to anticipate their needs and offer tailored experiences, from customised room settings to personalised dining recommendations. Apps powered by AI are now able to predict guest needs based on a wealth of data, ingested from the hotel systems or fed externally.

Leveraging guest data and insights, hotels can create unique offerings that cater to individual preferences. This level of personalisation not only enhances guest satisfaction but also fosters loyalty and repeat bookings. According to Oracle’s findings, biometrics and AI are set to play pivotal roles, with 62% of guests valuing automated recognition for personalised interactions. Biometrics will experience a breakthrough into mainstream hospitality in 2025. Facial recognition technology has matured significantly and is ready to be weaved into the guest experience. It will enable better security and guest recognition while protecting their privacy at the same time.

  • AI-Enabled Customer Service

Artificial intelligence is revolutionising every aspect of the hospitality industry, but will be by itself a new way of providing customer service. Chatbots and virtual assistants are becoming standard tools for handling common queries, offering instant support, and streamlining operations at any time and in any language.

AI-driven solutions not only enhance efficiency but also provide guests with 24/7 assistance, ensuring a smoother and more satisfying experience. By integrating AI technologies, hotels can free up staff to focus on delivering exceptional in-person service.

  • Sustainability and Eco-Friendly Practices

Sustainability is no longer optional, it’s a necessity often enforced by regulation. Travellers are increasingly favouring hotels that adopt eco-friendly practices, such as using locally sourced food, implementing energy-efficient operations, and reducing waste.

By prioritising sustainability, hotels not only meet guest expectations but also contribute positively to the environment. This commitment to green initiatives enhances brand reputation and attracts environmentally conscious travellers. A recent survey by Booking.com found that 83% of global respondents believe more sustainable travel is vital, with 49% believing there aren’t enough sustainable travel options and 53% saying they get annoyed when a hotel prevents them from being sustainable.

Smart use of technology is key in the sustainability journey of hotels. Technology can accurately measure the reduction in carbon footprint, it will help reduce energy and adopt renewable energy sources, and will enable the effective management of food waste. Many hospitality apps allow guests to apply green energy settings to a room, some will even exchange your energy savings to loyalty points.

  • The return of ‘real’

With Gen Z – the first generation grown up with everything digital – becoming the next large group to travel, the craving for ‘real’ experiences is bigger than it ever was. Hotels focusing on truly unique and hyper local experiences; a great meal, cultural outing, or wellness treatment will win the hearts of this generation.

Fortunately hotel apps, AI, automation of processes, sustainability tech and the removal of cumbersome processes like checking-in and studying paper manuals will free up hotel staff to allow them to do what they do best: providing unforgettable, personalised and sustainable experiences.

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