Technology
Smart Dubai Office and IBM collaborate to build Cognitive Centre
IBM and Smart Dubai Office announced an initiative for the establishment of a Cognitive Centre of Competence in Dubai. The centre will define and deliver Dubai’s Cognitive Roadmap and help accelerate the development of cognitive citizen services across Dubai. The collaboration also aims to equip the next generation of professionals with sought-after skills around analytics, cloud, mobility, cognitive and blockchain technology. This will support a strong human capital innovation ecosystem as part of the Smart Dubai initiative and the government’s 2020 Dubai Blockchain Strategy.
“Our collaboration with IBM underlines our commitment to foster the IT skills needed leveraging cloud, blockchain technology, analytics, mobility technologies and offer cognitive capabilities for our services which will add value to the day to day lives of Dubai citizens and residents, making everyday experiences more safe, seamless, efficient and impactful for all,” said H.E Dr. Aisha Bin Bishr, Director General, Smart Dubai Office.
Through several initiatives with IBM, the Smart Dubai Office will work with Dubai Government entities to help enable existing digital government services become cognitive. In October 2016, Smart Dubai Government Establishment Department of Economic Development launched “Saad”, a cognitive government service powered by IBM Watson. Saad can understand natural language, ingest and comprehend massive amounts of data, learn and reason from its interactions, and provide solutions that will aid users in deciding on correct courses of action.
The collaboration will focus on building the needed skills to enable government entities to develop cognitive applications and benefit from application programming interface (API), analytics and blockchain technologies. The Smart Dubai Office and IBM will also provide university student developers with a full year Bluemix subscription, enabling them to gain hands on experience with cloud services. IBM Bluemix is a cloud based platform that enables organizations and developers to quickly and easily create, deploy, and manage applications on the cloud.
“Our focus with Smart Dubai Office will help accelerate the development of the IT skills and services in the Emirate and enable government entities in Dubai to begin their cognitive journey,” says Amr Refaat, General Manager, IBM Middle East and Pakistan. “Students will also have access to a platform for innovation, resources and technology expertise to help ensure that today’s graduates have the knowledge and workforce skills to help fuel economic growth.”
IBM Watson represents a new era in computing in which systems can interact and understand natural language, generate hypotheses based on evidence, and learn as it goes. As part of this collaboration, Cognit, a joint venture between Mubadala Development Company and IBM, will be engaged to support the development and implementation of Watson based applications and Arabized, Watson capabilities.
“Today’s announcement demonstrates the strength and value in bringing IBM Watson services to Dubai based citizens and further solidifies Cognit as a true partner for government to bring this transformative technology to the UAE. Everyone involved is excited to see how newly developed IT skills, created by allowing first-hand access to IBM Watson, can support prosperity and incubate the talent of tomorrow’s future pioneers,” said Amal Al Jabri, General Manager, Cognit.
Fostering skills in Dubai is a key focus of this collaboration. Students and faculty members from leading universities in Dubai can also enroll in the IBM Skills Academy where IBM will provide a series of training sessions on cognitive, big data, cloud, security, social and analytics. The IBM Skills Academy Program is IBM’s premier training and certification initiative for academia in the Middle East and Africa region.
In January 2017, IBM and the University of Dubai have already started delivering training to universities in the United Arab Emirates, under the theme of “Big Data Developer”. The training is designed to equip university faculty members and students with the skills and knowledge every Big Data expert needs.
Tech News
MANIPAL ACADEMY OF HIGHER EDUCATION (MAHE) DUBAI LAUNCHES ‘NEXORA’ – A NEXT-GENERATION AI LAB POWERING FUTURE-READY TALENT IN THE UAE
At a time when artificial intelligence is rapidly reshaping economies, industries, and education systems, the UAE is accelerating its ambition to become a global AI hub. Against this backdrop, Manipal Academy of Higher Education (MAHE) Dubai Campus has unveiled NEXORA, a next-generation Artificial Intelligence lab designed to equip students with applied, real-world AI capabilities.
The launch comes as the UAE’s AI market is valued at over USD 3.47 billion and is projected to grow at nearly 44% annually through 2030, with AI expected to contribute up to 14% of the country’s GDP. At the same time, the country is advancing its talent agenda, with artificial intelligence being introduced into school curricula from the 2025–2026 academic year, alongside increasing employer demand for AI and data-driven skills. NEXORA has been developed as an integrated AI environment where students move from ideation to development and deployment within a single platform. Structured across dedicated zones for ideation, learning, development, and experience, the lab enables users to conceptualize solutions, build prototypes, test applications, and demonstrate outcomes in real-world scenarios.
Commenting on the launch, Dr. S. Sudhindra, Pro Vice Chancellor of MAHE Dubai, said: “The conversation around artificial intelligence has moved from awareness to application. The real differentiator today is not access to tools, but the ability to apply them in meaningful, domain-specific contexts. With NEXORA, we are creating an environment where students are not just exposed to AI concepts, but are expected to build, test, and deploy solutions that reflect real industry challenges. This is essential to developing talent that is relevant from day one.”
A key highlight of the launch was the demonstration of AI applications developed entirely by students, showcasing practical use cases across industries. These included interactive virtual avatars for visitor engagement, real-time facial recognition systems operating on edge devices to ensure data privacy, and intelligent retail inventory solutions designed to improve on-shelf availability and operational efficiency. Additional innovations such as sentiment analysis kiosks, voice-based biometric systems, and interactive learning platforms further demonstrated how AI can be applied across customer experience, retail, and enterprise environments.

The lab is supported by advanced infrastructure, including high-performance computing systems for large-scale model development, edge AI platforms for real-time intelligence, and cloud-integrated environments for scalable experimentation. Industry-standard frameworks and tools are embedded across the ecosystem, ensuring alignment with enterprise technology environments. Looking ahead, MAHE Dubai also plans to introduce a dedicated quantum computing terminal, enabling exploration of next-generation computing and the convergence of AI and quantum technologies.
Speaking on the significance of the initiative, Dr. Balamurugan Balusamy, Dean and Professor at the School of Engineering and IT, MAHE Dubai, added: “AI cannot be taught effectively in isolation from its application. What differentiates NEXORA is the focus on building systems. Students are working with real data, real constraints, and real use cases, which fundamentally changes how they understand and apply AI. This shift from theoretical learning to applied capability is what will define the next generation of technology professionals.” Designed as a cross-disciplinary initiative, NEXORA extends beyond engineering to include management, health sciences, media, and other academic domains, reflecting the growing role of AI as a foundational capability across sectors. The lab is also expected to drive research, industry collaboration, and skill development through faculty-led projects, partnerships, and specialised training programmes.
With the launch of NEXORA, MAHE Dubai strengthens its contribution to the UAE’s innovation ecosystem, supporting the development of talent equipped to navigate and shape an AI-driven future. As artificial intelligence continues to reshape how industries operate and compete, initiatives like NEXORA serve as critical platforms for developing the talent, research, and real-world capabilities needed to power the next phase of growth.
Tech News
STARKEY MARKS ‘BETTER HEARING MONTH’ WITH CALL FOR PROACTIVE HEARING CARE ACROSS MIDDLE EAST & AFRICA
As the world observes Better Hearing Month this May, Starkey Middle East and Africa is reinforcing a message that is both urgent and deeply personal: hearing loss is one of the fastest-growing health challenges of our time, and early action is the single most important step anyone can take to protect it. According to the World Health Organization (WHO), more than 1.5 billion people worldwide currently live with some degree of hearing loss, of whom over 430 million have disabling hearing loss requiring rehabilitation. By 2050, that number is projected to rise to 2.5 billion, with over 700 million experiencing disabling levels. Unaddressed hearing loss already costs the global economy nearly US$1 trillion annually in lost productivity, healthcare costs, and reduced quality of life Giscard Bechara, Director, Starkey Middle East and Africa, said,
Better Hearing month is a moment to pause and ask a simple question – when was the last time you had your hearing checked? Most of us monitor our eyes, our teeth, our blood pressure. But hearing, which is fundamental to how we connect with the people and the world around us, is consistently overlooked. At Starkey, we believe hearing care should be part of every adult’s routine health check, not something people only think about when the damage is already done.
The challenge is particularly acute in the Middle East and Africa, where approximately 30 million people are affected by hearing loss and the prevalence stands at around 7.2% of the population. In sub-Saharan Africa alone, 40 million people live with hearing loss, and that figure is projected to reach 97 million by 2050. The WHO estimates that hearing aid provision in low- and middle-income countries covers just 3% of actual need.
The hidden cost of untreated hearing loss. The consequences of untreated hearing loss extend far beyond difficulty following conversations. A landmark 2024 update of The Lancet Commission on Dementia identified hearing loss as the single largest modifiable risk factor for dementia from mid-life, reinforcing a growing body of evidence linking untreated hearing loss to accelerated cognitive decline. A 2026 study published in Cell Stem Cell further established a causal relationship between hearing loss and cognitive decline, demonstrating through controlled laboratory research that auditory deprivation directly affects neurological function.
A generation at risk
The WHO estimates that over 1.1 billion young people aged 12 to 35 are at risk of permanent, avoidable hearing loss due to unsafe listening practices, including prolonged use of earphones and headphones at high volumes and attendance at loud entertainment venues. Research published in BMJ Global Health found that approximately 24% of young people using personal listening devices and 48% attending loud venues regularly exceed safe sound exposure levels.
In 2025, the WHO and ITU (International Telecommunication Union) jointly released a new global standard for safe listening in video gameplay and esports, reflecting rising concern that gaming environments represent an additional, underappreciated source of hearing damage, particularly among younger demographics.
“In our region, we have a young, connected population that spends hours every day with earphones in, often at volumes that would surprise them if measured. Add to that the ambient noise of our rapidly growing cities, loud social gatherings, and a cultural tendency to see hearing loss as something that only affects older people, and you have the conditions for a public health challenge that is building quietly but relentlessly,” said Giscard.
How modern technology is changing the hearing care conversation
For those already living with hearing loss, Starkey’s latest innovation, Omega AI, launched in October 2025 and now available across the Middle East and Africa, represents a significant leap forward. The platform’s DNN 360 Directionality system, the world’s first deep neural network-powered directional hearing system, continuously analyses the wearer’s sound environment and adapts in real time, delivering up to 28% improved speech intelligibility and up to an 8 dB improvement in signal-to-noise ratio compared to previous Starkey technology.
Omega AI also introduces industry-first health and wellness features through the My Starkey companion app, including automatic respiratory rate monitoring, guided balance exercises, fall detection with caregiver alerts, and TeleHear AI, a generative AI-powered tool that helps users troubleshoot hearing issues in real time with 93% predictive accuracy.
“This month, we encourage everyone in our region to take one meaningful step toward better hearing. Book a hearing evaluation. Talk to your children about safe listening. Ask your employer about noise exposure in the workplace. These are small actions that can have a profound impact on long-term health, relationships, and quality of life,” concluded Giscard.
Tech Features
How the Middle East Moved Beyond Followers to Build Brands
Yet another compelling new piece by Mariam Abouzeid, Marketing Manager, MEA at Nothing Technology
There is a $771 million evolution happening at the center of the Middle East marketing industry. For the past five years, the global narrative around influencer marketing was built on a flawed premise that reach equals influence. Brands in New York and London debated whether the creator economy was a bubble, while marketers obsessed over vanity metrics and fleeting viral moments. In the GCC, we stopped debating and started building. The influencer marketing market in the GCC is valued at $315.5 million in 2025 and is projected to reach $771.6 million by 2032. But the real story is not the money. It is the maturity.

Having overseen communications strategies that collectively generated billions of impressions across the region, I have watched Dubai and Riyadh transform from emerging markets into the global vanguard of creator led brand building.
The signals are clear. The Middle East is not catching up to the global influencer economy. We are leading it. We are doing it by fundamentally reprioritizing how creators are used, moving them out of the traditional PR umbrella and embedding them as the ultimate engine for mass awareness and deep brand trust. When you look at brands like Huda Beauty, which generates over $75 million a year through the strategic amplification of creator content, you see the blueprint for the future. Huda Kattan built a billion dollar empire right here in Dubai not by treating influencers as a PR add on, but by embedding them into the core architecture of the brand. This creator first model has paved the way for a new generation of Middle East beauty empires, from Youmna Khoury’s Youmi Beauty to Aliona Shcherba’s Aliona Cosmetics, proving that the region is no longer just consuming global beauty trends. It is exporting them.
The Mass Awareness Machine
Before we examine where the Middle East is going, it is worth understanding the foundation it has built. Influencers are the most powerful mass awareness engine ever created. In a region where the GCC is on track to have 263,000 active influencers in 2025, brands have access to a decentralized media network that no television buy or billboard campaign can replicate. When 60 percent of Saudi users and 48.1 percent of UAE users use social networks as their primary tool for researching brands and products, creators are not supplementing the media plan. They are the media plan. According to EMARKETER, US social network amplified content ad spending is projected to match creator sponsored content revenues at $14.15 billion in 2027 before surpassing them in 2028. Brands are about to spend more money boosting creator content than they pay
creators to make it. In the UAE and Saudi Arabia, this strategy is already taking hold. Ounass, the Middle East premier luxury e-commerce platform, provides a perfect example of this evolution. They do not just pay influencers for one off posts. They use data driven insights to identify top performing creators, then amplify that content through targeted performance marketing, blending emotional storytelling with rational product attributes to build a luxury narrative that resonates deeply with Gulf consumers and drives measurable return on ad spend/ But here is where the Middle East diverges from the global playbook. While Western brands are still treating influencers purely as awareness tools, the GCC has moved further up the value chain.
The QSR Reality Check: Awareness vs Consideration
To understand this shift, look no further than the highly competitive food and dining sector in the Middle East. This is a category where influencer marketing has been deployed more aggressively than almost any other. At the mass market end, brands like Americana operating KFC and Pizza Hut, McDonald’s, Papa Johns, and Subway pour millions into influencer campaigns to stay top of mind. Yet AlBaik, the beloved Saudi homegrown champion, topped YouGov KSA QSR Rankings 2026 with a consideration score exceeding 50 percent, a position built on decades of genuine consumer love, not just influencer hype. Global giants McDonald’s and KFC follow at 26.9 percent and 23.2 percent consideration respectively, despite their enormous social media presence.
At the premium end, the contrast is even sharper. Shake Shack, Five Guys, P.F. Chang’s, Joe & The Juice, and homegrown hero SALT have all built their GCC presence on the back of creator driven content, using beautiful food photography, viral reels, and influencer queues around the block. Nobu and Zuma in Dubai have become synonymous with aspirational lifestyle content, their dining rooms perpetually filled with creators documenting every dish.
Consider the rise of % Arabica. The Kyoto born coffee brand has grown into a $1.3 billion global giant with virtually zero traditional marketing. In the UAE, its minimalist, highly aesthetic stores were designed specifically for the Instagram and TikTok era. The brand relies entirely on organic discovery, user generated content, and influencer footfall to drive its massive queues. It is the ultimate example of a brand built entirely on the back of social media awareness and creator aesthetics .
The stories of FIX Dessert Chocolatier and Bi Laban are perhaps the most instructive. FIX Can’t Get Knafeh of It chocolate bar became a global social media phenomenon in 2024 and 2025, generating a staggering 1,259 percent year over year explosion in social conversations. The viral awareness was undeniable, leading to $22 million in sales at
Dubai Duty Free in the first quarter of 2025 alone 10 . But as the Ehrenberg Bass Institute for Marketing Science noted, the viral fad diluted the brand identity, turning a specific product into a generic design brief copied by everyone 11 . Similarly, Bi Laban became a regional sensation engineered through influencer seeding and relentless creator buzz. The queues were real. But when the hype faded, the business fundamentals were exposed. Viral awareness, it turned out, is not a substitute for operational excellence, quality consistency, and genuine consumer loyalty.
The data reveals a stark reality. Hype does not seamlessly translate into habit. While 53 percent of Saudi residents eat fast food weekly, their ultimate choice of where to dine is driven by cleanliness at 48 percent and price at 46 percent, operational realities that no influencer can fake 12 . Influencers drive the initial discovery, cited by 61 percent of consumers as their source for finding new spots, but they are highly inefficient at closing the sale 12 .
The Cost of Misalignment: When Influence Breaks Brands
If the Middle East is learning how to build brands through creators, the global market has provided the ultimate cautionary tales of what happens when influence is misaligned with brand equity. The collapse of the Adidas and Yeezy partnership remains the most expensive influencer marketing failure in history. Adidas tied its cultural relevance to a single, highly volatile creator. When the relationship imploded, Adidas posted its first annual loss in 30 years, warning of a $1.3 billion revenue hit due to unsold inventory 13 . The lesson for regional brands is clear. Renting cultural relevance from a creator without building your own brand equity is a catastrophic financial risk.
Similarly, Pepsi infamous Kendall Jenner campaign remains the textbook example of scripted authenticity failing spectacularly 14 . Pepsi paid a massive premium for Jenner reach, assuming her follower count would automatically translate into cultural resonance. Instead, the tone deaf execution sparked a global backlash, proving that massive awareness without genuine cultural alignment actively damages brand trust. These global failures have taught Middle East marketers a crucial lesson. Awareness without alignment is dangerous. Influence must be anchored in trust, not just reach.
The Beauty Blueprint: From Awareness to Empire
If the F&B sector illustrates the limits of viral conversion, the beauty and luxury sectors provide the blueprint for the great reprioritization. Huda Kattan built Huda Beauty into a billion dollar empire using this exact logic. She did not treat influencers as a direct sales channel. She treated them as a massive awareness engine. Today, Huda Beauty generates over $75 million a year through paid media amplification of creator content. The brand understood early that organic influencer
posts build top of funnel awareness, but it is the paid amplification of that content that drives actual scale.
Similarly, Mona Kattan fragrance brand Kayali has mastered this shift. Kayali does not rely on influencers to push promo codes. It uses them to build cultural relevance and awareness around scent layering. The result? According to Sephora merchant partners, Kayali now has one of the highest repurchase rates in the entire fragrance category globally 15 . The brand uses influencers to get the consumer attention, but relies on product quality and brand equity to secure the conversion and the repeat purchase.
This blueprint is now being replicated by the most powerful creators in the GCC. Kuwaiti influencer Noha Nabil leveraged her massive regional following to launch Noha Nabil Beauty, building a brand deeply rooted in Arab culture and diversity that earned her a spot on the Forbes Women Behind Middle Eastern Brands list 16 . Similarly, Emirati superstar Balqees Fathi transformed her 13 million Instagram followers into a luxury cosmetics empire with Bex Beauty, merging global innovation with specific GCC beauty ideals 17 .
These founders understand that influence is the spark, but operational excellence and cultural alignment are the engine.
The Trust Capital of the World
This is why the Middle East is winning. Brands here have realized that influencers are not a shortcut to conversion. They are the architects of trust. According to the 2026 Edelman
Trust Barometer, global trust is contracting inward. People are retreating into insular, values aligned circles, making it harder than ever for mass corporate messaging to penetrate 18 . Yet, the UAE topped the 2026 Edelman Trust Index globally with a score of 80 out of 100, up eight points from the previous year 19 .
Why? Because brands in the UAE and Saudi Arabia understood early that trust cannot be broadcast. It must be brokered. As Edelman research highlights, in an insular world, trust is built and scaled by creators who act as cultural mediators 18 .
This is backed by new academic research. A 2026 study from Imperial College Business School on influencer authenticity found that the era of renting credibility through one off posts is over 20 . Professor Omar Merlo research proves that when brands treat influencers as long term partners rather than transactional media channels, they move from a transactional to a transformational relationship with consumers 20 .
The Global Validation: Unilever Pivot
The model pioneered in the Middle East is now being adopted by the world largest advertisers. In early 2026, Unilever made a declaration that validated everything regional marketers have been building. The FMCG giant shifted 50 percent of its total digital advertising budget away from traditional corporate ads and directly into social media and creators 21 . By April 2026, that commitment had translated into a network of 300,000 influencers actively promoting Unilever brands globally 22 .
Unilever CMO Leandro Barreto described the strategy as building Desire at Scale, using creators to embed brands authentically in culture 22 . This is exactly what the Middle East has been doing for years. When a global giant like Unilever restructures its entire marketing apparatus to match the creator first model, it proves that influencer marketing has officially graduated from the PR department to become the central nervous system of modern brand building.
The Academic Consensus on Brand Value
The data is clear, and the academic consensus is catching up to what we already know in the GCC. A recent Harvard Business Review study on how brand associations drive customer spending found that what consumers spontaneously think about a brand matters far more than what they agree with on a rating scale 23 . The research proves that brand equity is built through deep, authentic associations over time.
Furthermore, as McKinsey 2026 State of Marketing report highlights, branding has returned as the number one priority for marketing leaders globally 24 . CMOs view branding ability to drive distinctiveness and embody a clear value proposition as critical to building competitive differentiation 24 . In the Middle East, we know that the fastest, most authentic way to build that distinctiveness is through the voices of trusted creators.
The Way Forward: Leading the Next Era
The next wave of global marketing innovation will not come from Silicon Valley or Madison Avenue. It is coming from Dubai and Riyadh. According to EMARKETER, 57 percent of ad buyers globally say influencer ads and partnerships are their top investment priority for 2026. The world is finally waking up to the power of the creator economy, but the Middle
East is already living in its future.
We have moved past the vanity metrics. We have moved past the debate over whether influencers belong in PR or paid media. We have built an ecosystem where creators are the undisputed architects of mass awareness, brand trust, and deep consideration.
The Middle East audience is among the most digitally connected and brand aware anywhere in the world, and it expects marketing strategies that reflect that level of sophistication. Influencer marketing is not just growing here. It is setting the global standard. The brands that recognise this will not just win the region. They will lead the world.
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