Tech Reports
Making things simple across the helpdesk
About Fine Hygienic Holding
Fine Hygienic Holding (FHH) is a wellness company founded in 1958. The organization specializes in the production of wellness and hygienic products, including sterilized facial tissues, kitchen towels, and toilet paper, baby, and adult diapers, as well as natural, healthy beverages.
Making things simple across the helpdesk
The IT teams within FHH are structured in such a way that there are a group of representatives working with each of the technology pods. For instance, there was an integration team that managed just integrations, an ERP team that focused on just the technology related to enterprise resource planning, a supply chain technology team, and so on. The IT team had the daunting task of tying all of these technology teams together along with the respective functional teams.
“If I could give you an example, we have an order management module, wherein the salespeople are primarily responsible for raising sales orders and ensuring they are fulfilled. And there are many different modules that relate back to the supply chain, but also involve other modules, like procurement, manufacturing, and a bunch of different things. And so our IT team has a major role in tying it all together.” explains Zachariah Manyapye, BTO Supply Chain Analyst, at Fine Hygienic Holding.
With multiple teams working on different aspects of the organization’s technology, one of the biggest challenges was the lack of one unified platform that employees could use to get their technical requests serviced. This meant that a lot of tickets were raised either through emails, or face-to-face, posing significant challenges in tracking and closing these tickets in a timely fashion. FHH chose to adopt Freshservice to rationalize the service request and delivery process across the organization
“Freshservice does a wonderful job of giving you everything you need, while also allowing users to experiment with different configurations and figure out what works best for them. So we get an array of functionalities that are available to us, although we may not use all of them now, the ones that we do use can be adapted to suit our needs, which I feel is very important.”
Streamlining service requests and delivery across technology groups
Zach’s primary objective was to make things relatively simple across the helpdesk and bring down the ticket resolution time significantly. The existing process was swiftly audited to identify how it could be improved and optimized. “If I could give you an example when I had started, I noticed that a lot of our form fields and the underlying categories, were oftentimes redundant in our past setup,” says Zach; he adds, “By cutting down on little redundancies bit by bit, in the long run, I am certain that it would make everything more efficient and streamlined”.
One of the other challenges that the employees faced while raising requests was that they had to select categories and subcategories which were nearly identical to one another, causing confusion. Zach wanted the new portal to simplify things for the users so that the expectations from the requester were clear and the information and data asks were precise. This meant that employees wanting to raise a ticket knew what details were necessary for one shot, without having to grapple with multiple back-and-forths. This helps on the agents’ side too, whereby they now have all the details that were needed, resulting in faster ticket resolution. Besides, one of the bigger challenges was to get employees to use the portal rather than sticking to emails to get their queries resolved. This made it all the more important to make the portal simpler and user-friendly so that they could quickly decommission the raising of incidents through email and focus solely on getting users to use the application to raise queries.
The next step was to ensure the form fields were redesigned to collect only the absolutely necessary details and do away with those that were not necessary. The IT team worked with each of the technology leads to ensure that the form fields capture all the requisite information right at the time a request was raised. They then worked with the agents on what fields could be removed, and what could be added to the current setup to make it easier for them. The feedback was collated and Zach tried to translate them to different functionalities within Freshservice that would help streamline the experience. The team then revamped the entire requestor portal by making it look more welcoming, by using the right layout, and by visually looking more refreshing and refined. The team adopted Freddy AI to make it easier for employees to use the new platform and accelerate adoption.
With this renewed approach, employees also had better visibility into resolution timelines and could plan in accordance. The stark improvement in the pace of service delivery encouraged more employees to use the portal instead of the traditional channels. In fact, the numbers through the first six months of adoption validated this. FHH was able to increase the number of tickets raised through the portal from 805 last year to 2215 this year, and climbing, with employees, increasingly relying on the portal and raising tickets directly.
“So what I would do is, I would kind of go to each project lead and say, ‘this is our current setup, what do you think would be the best way to handle the tickets coming in for your respective project?’ And so that sort of feedback really helped me optimize even the basic things like the form fields, the way they’re labeled and the way those form fields transition into subcategories, what those subcategories are, and who will the request then be routed to. This helped us identify what would work best as well as scrap things that we didn’t really need.”
Tech News
Vertiv Great Lakes acquisition strengthens AI-ready racks

Vertiv completed its purchase of Great Lakes Data Racks & Cabinets. The Vertiv Great Lakes acquisition—about $200 million—adds capacity in racks, cabinets, and integrated white-space solutions for high-density builds. Consequently, operators gain faster paths from design to deployment. In short, the deal targets speed where it matters most.
Why the Vertiv Great Lakes acquisition matters now
AI workloads raise power density and compress timelines. Therefore, pre-engineered rack systems carry outsized value. They bundle power, cooling, airflow, and cable management in one lineup. As a result, teams cut design friction and avoid on-site improvisation. Moreover, configure-at-speed programs help standardize projects. That consistency protects budgets and schedules.
What Great Lakes brings to the portfolio
Great Lakes began in 1985 in Edinboro, Pennsylvania, and builds both standard and custom racks. The company also delivers integrated and seismic cabinets. Additionally, it offers enhanced cable access and management options. Hence, operators can fit retrofit and greenfield sites without losing airflow discipline. Local seismic rules are easier to meet as well. In practice, that flexibility reduces late changes and rework.
From factory integration to field speed
Vertiv plans to lean on factory work to shorten installs. Specifically, teams mount PDUs, cable bars, airflow panels, and accessories in advance. Next, lineups ship as pre-engineered bundles. Consequently, sites spend less time assembling parts. Commissioning becomes simpler and more predictable. Furthermore, pre-wired cabinets cut risk during the crunch. Technicians follow clear, repeatable steps; therefore, quality improves while timelines tighten.
Racks tuned for high density—and reality
High-density white space needs more than steel frames. It demands clean cable pathways and predictable airflow, plus space for power distribution that doesn’t block exhaust. Here, Great Lakes complements Vertiv’s power and thermal stack. Together, the portfolios support hot/cold-aisle discipline, containment strategies, and liquid-ready planning. As a result, AI rows remain maintainable at scale, and day-2 operations benefit as much as day-1 builds.
The strategy behind the deal
Vertiv signaled disciplined economics and synergy from cross-selling and shared engineering. In practical terms, customers should see tighter rack-plus-power/cooling bundles. They should also see clearer roadmaps for high-density and edge sites. Importantly, the model favors speed: faster catalog choices lead to faster orders, which translate into earlier capacity. Ultimately, project certainty improves.
What customers should watch for
First, expect broader catalog options for integrated cabinets. Next, look for pre-configured lineups aligned to common AI and HPC footprints. Additionally, watch for simpler factory-acceptance testing before shipment. That step catches issues early and builds confidence in repeatable outcomes. Over time, combined roadmaps will refine cabinet access, cable fingers, and airflow parts. Liquid-cooling retrofits should also get easier. Meanwhile, Vertiv’s global service network supports deployment and ongoing care, so multi-region rollouts stay coordinated.
Use cases across core, colo, and edge
Core sites want density and uniformity. Colocation halls prioritize speed and predictable change control. Edge locations need compact, resilient options. The Vertiv Great Lakes acquisition aims to serve all three. Pre-engineered cabinets let operators scale lineups without redesign. Seismic choices ensure regional-code compliance. Meanwhile, cleaner cable access reduces human error. Therefore, uptime improves while labor strain drops.
What it means for project teams
Designers gain clearer building blocks. Project managers lock down tighter schedules. Installers follow repeatable steps and face fewer surprises on site. Moreover, finance leaders see steadier budgets. Because parts arrive integrated, last-minute extras rarely appear. And since documentation matches the bundle, audits move faster. In turn, stakeholders align around a single, proven pattern.
Bottom line
The Vertiv Great Lakes acquisition focuses on deployment velocity. Pre-engineered racks and integrated cabinets remove friction; factory integration removes guesswork. Consequently, AI and high-density projects ramp sooner and run cleaner. With white-space complexity rising, that combination proves decisive—turning design intent into installed reality on time and at scale.
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Tech News
Huawei Pura 80 Ultra review by DXOMARK

Dubai, UAE – The Pura 80 Ultra achieves a new benchmark with a total DXOMARK rating of 175. As a result, Huawei now leads global rankings for photo, video, and telephoto performance. Therefore, creators and professionals gain a pocket tool that rivals pro gear.
Huawei Pura 80 Ultra review by DXOMARK Record 175
The phone posts a 180 Photo Score and a 166 Video Score. In addition, its telephoto system ranks first. Consequently, users can rely on detailed images in challenging lighting conditions and stable footage while on the move. Moreover, the device keeps the color natural while preserving the texture and shadow.
Huawei Pura 80 Ultra Camera Capabilities
At the core, a 1‑inch Ultra Lighting HDR sensor captures clean detail in bright sun and dim rooms. Furthermore, a variable aperture balances portraits and group shots without fiddly settings. Most importantly, a Switchable Dual Telephoto (3.7x and 9.4x) maintains sharpness at distance. For example, city skylines and stage shots hold crisp edges with minimal noise. Meanwhile, close‑ups keep fine textures that usually blur on phones.
Video and Design, With AI
For video, advanced stabilisation and HDR mapping reduce shake and blown highlights. Therefore, creators can film concerts, travel clips, or interviews with confidence, knowing every frame stays smooth and balanced. In addition, upgraded low-light video modes preserve rich color and texture even under city lights or dim indoor settings. Moreover, the audio system captures clear sound with minimal distortion, ensuring voices and ambient tones remain natural.
Meanwhile, durability and design continue to set the device apart. Kunlun Glass improves drop resistance by up to 25x, giving users extra peace of mind in daily use. Furthermore, the sleek Prestige Gold and Prestige Black finishes combine elegance with practicality, making the phone both stylish and robust. Beyond hardware, AI Smart Controls simplify everyday tasks. For example, users can switch apps with gestures, share files instantly across devices, or present slides with a single tap. As a result, the device feels less like a phone and more like a creative hub designed for modern professionals.
Why It Matters for Creators
In practice, the phone shortens the gap between capture and delivery. For example, social teams can shoot, edit, and publish on the same device. Consequently, field reporters and influencers move faster with fewer accessories. In short, the Pura 80 Ultra DXOMARK result confirms a new standard for mobile imaging.
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Tech News
Huawei and Eros Group Launch AI-Powered Conference Whiteboard


Dubai, UAE – Huawei, in partnership with Eros Group, has introduced the AI-powered conference whiteboard IdeaHub, redefining how workplaces collaborate in the digital age. The launch highlights Huawei’s growing role in the UAE’s digital transformation, offering businesses tools that are smarter, more interactive, and designed for productivity.
Smarter Meetings with Huawei IdeaHub
The new AI-powered conference whiteboard transforms traditional meetings into seamless digital experiences. With intelligent handwriting recognition, advanced video conferencing, and AI-enhanced voice clarity, the device creates smoother communication. In addition, wireless connectivity allows multiple users to share content instantly, encouraging collaboration across teams both in-person and remotely.
Designed for Modern Workplaces
The IdeaHub is designed for flexible office setups, from large conference rooms to hybrid work environments. Moreover, its interactive features—such as multi-user touch and split-screen collaboration—make brainstorming sessions more engaging and efficient. Businesses can rely on their AI-driven tools to improve decision-making while reducing wasted meeting time.
Partnership with Eros Group
Through its partnership with Huawei, Eros Group will distribute the IdeaHub across the UAE. This collaboration ensures that local businesses gain access to cutting-edge solutions backed by reliable service and support. Furthermore, the partnership reflects the UAE’s vision of equipping companies with digital tools that enable innovation and sustainable growth.
A Step Toward Greener, Smarter Workspaces
Beyond productivity, the Huawei AI-Powered Conference Whiteboard supports greener business practices. By digitizing brainstorming sessions, eliminating paper waste, and reducing reliance on printed material, it aligns with sustainability goals embraced by organizations in the UAE. Additionally, the device’s power-efficient design reduces energy consumption, which contributes to eco-conscious operations.
Meeting the Needs of a Hybrid Workforce
As hybrid work models become the norm, the demand for smarter and more flexible collaboration tools grows rapidly. The Huawei AI-Powered Conference Whiteboard directly addresses this trend by enabling seamless interaction between in-office staff and remote participants.
Notably, the platform ensures equal engagement for all attendees through interactive content sharing, synchronized annotations, and real-time feedback tools. Consequently, businesses can maintain continuity, build stronger connections, and empower teams regardless of location.
Reinforcing the UAE’s Digital Transformation Vision
The launch of the Huawei AI-Powered Conference Whiteboard with Eros Group underscores the UAE’s commitment to digital-first innovation. By introducing intelligent workplace solutions, the partnership contributes to the nation’s broader strategy of fostering smart cities, sustainable businesses, and globally competitive enterprises.
Huawei and Eros Group share the vision of positioning the UAE at the forefront of technological advancement in the Middle East. Together, they are delivering solutions that merge AI innovation with local market expertise.
Conclusion
The Huawei AI-Powered Conference Whiteboard, launched in collaboration with Eros Group, is more than a device—it is a symbol of how AI can enhance productivity, collaboration, and sustainability in the workplace. With advanced features designed for modern hybrid environments, it sets a new benchmark for intelligent collaboration tools in the UAE.
As organizations continue to evolve, the demand for smarter, faster, and greener solutions will only grow. Huawei and Eros Group are well-positioned to meet this demand, equipping businesses with the technology they need to thrive in an interconnected world.
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