Financial
THE PATH TO BEING CASHLESS: MOBILE MONEY & DIGITAL PAYMENTS

The Q&A session provides a comprehensive exploration of the digital payment industry’s transformative role, from enhancing financial inclusion to addressing data privacy concerns and predicting future trends. Eric Karobia, CEO of Whizmo offers valuable insights into the driving forces propelling the shift towards digital payments, the challenges and opportunities that lie ahead, and the essential strastegies required to fully harness the potential of digital finance and inclusion.

How do you perceive the digital payment industry’s role in enhancing access to digital technologies and fostering increased consumer spending in this region?
By introducing innovative business models that prioritize transaction volume over the holding of funds, the industry fills critical market gaps and addresses longstanding pain points for consumers and businesses alike. Mobile money wallets and near real-time remittances stand at the forefront of this financial revolution. These platforms not only offer unmatched convenience and flexibility but also play a crucial role in promoting financial inclusion among the unbanked and underserved populations. The transition from cash to digital payment methods mitigates traditional friction points associated with cash transactions—such as the inconvenience of carrying cash, reliance on ATMs, and the hassle of securing exact change. Over half of the UAE’s consumers currently use digital wallets for their transactions. Furthermore, the ability to conduct transactions remotely has been a game-changer, particularly in facilitating payments during times when physical mobility is limited.
The UAE’s mobile wallet market, which was worth $3.6 billion in 2022, is projected to grow at a compound annual growth rate (CAGR) of 12.12% until 2028. In regions like Dubai, where innovation in fintech is rapidly advancing, digital payments have become instrumental in driving economic growth and enhancing consumer spending, proving that secure mobile payments and mobile wallets are more than just convenience—they’re catalysts for broader economic participation and growth.
What are the main reasons consumers are increasingly switching to digital payment methods like mobile money for their day-to-day transactions?
Several compelling drivers are fuelling the increasing rate at which consumers are adopting digital payment methods – specifically, mobile money: Accessibility is the most obvious factor because it significantly lowers the barriers to financial services adoption, especially for marginalized populations like the unbanked. An essential role for technology in modern technological systems is situating the client or customer at the core of all solutions. Therefore, more people than ever before have the ability to use cutting-edge financial services systems and platforms due to financial inclusion. In addition, the high internet penetration rate in the UAE that reaches 100% has also incentivized the popularity of e-wallets. More fundamentally, the speed and efficiency of mobile money payments and transactions on platforms are significantly faster than the pace at which operations can be completed on traditional financial networks. Hence, it provides access to funds for immediate use and easier bill and payment settlement for consumers. All of that supported with the excellent convenience of modern smartphones has created a storm making mobile money usage almost universal.
Where do you see the future of digital payments and mobile money heading in the next 5 to 10 years?
Looking ahead at the next 5 to 10 years, the trajectory of digital payments and mobile money is set to dramatically transform the way financial transactions are conducted, especially in the Middle East. With an increasing number of consumers and businesses adopting these platforms, mobile money is expected to increasingly dominate the payments landscape, reducing reliance on physical cash. This evolution will be driven by several key factors. The UAE’s mobile wallet market is projected to reach a value of $6.8 billion by 2029. This growth will be driven by increased smartphone penetration and consumer demand for convenient payment options.
The continued push towards financial inclusion will see mobile money solutions reaching deeper into rural and remote areas, where traditional banking services have limited reach. This expansion will not only democratize access to financial services for the unbanked and underserved populations but also integrate them into the formal economy, allowing for greater economic participation and stability. Additionally, advancements in technology will enhance e-wallet usability and security, making mobile payments even more appealing to a wider audience. Already, 96% of UAE SMEs believe accepting new forms of payments is fundamental to their growth. As these trends converge, we will witness an accelerated movement towards a cashless society, where digital payments in Dubai and mobile wallets in the Middle East redefine financial interactions, providing a foundation for a more inclusive, efficient, and secure financial ecosystem.
Are users apprehensive about the integration of AI into payment software due to concerns surrounding data privacy and related issues?
The apprehension among users regarding the integration of AI into payment software is primarily fuelled by concerns related to data privacy and the security of their personal information. Despite these concerns, it’s crucial to recognize the transformative potential that AI integration holds for the digital payments industry. Regulatory reforms, particularly those that have been implemented in the UAE, are instrumental in creating a favourable environment that encourages innovation in mobile money solutions. These reforms not only facilitate the entry of new players into the market but also ensure that the ecosystem evolves in a manner that is both secure and beneficial for the users. However, the key to gaining widespread customer trust in AI-powered payment systems lies in ensuring that the technology matures enough to enable the execution of AI models directly on the device. This approach significantly reduces latency and bolsters security measures, which are critical in alleviating user concerns. For AI integration to be embraced by customers within payment systems, it’s imperative that we prioritize the development of safe digital wallet apps with enhanced e-wallet usability. By executing AI models on-device, we can offer users a seamless and secure experience, thereby fostering trust in digital payments. This strategy is particularly important in regions like Dubai and the broader Middle East, where digital payments are on the rise.
What strategies are essential for educating consumers about the benefits and use of digital payments to encourage wider adoption?
To effectively educate consumers about the myriad benefits and uses of digital payments, thereby encouraging their broader acceptance and adoption, requires a comprehensive and nuanced approach. Its essential attribute is elemental communication that clearly and engagingly outlines the core supremacy of digital payments – primarily, their convenience and lack of such difficulties related to their application as theft or necessity of precise change. It should also be underlined that for the groups overwhelmingly represented by the unbanked and marginally served populations, digital payments might be portrayed as a pathway to financial inclusion. At the same time, such groups often do not have a bank account due to a variety of barriers. However, mobile wallets in the Middle East offer a practical solution by providing an accessible platform for managing finances, making payments, and receiving funds without the need for a bank account.
Highlighting case studies or success stories of individuals who have significantly benefited from the adoption of digital payments can serve as powerful testimonials, further encouraging wider acceptance among these demographics. Ultimately, enhancing e-wallet usability and ensuring that digital payment platforms are user[1]friendly and intuitive can play a significant role in driving adoption. Simplifying the user experience for conducting online transactions, alongside providing comprehensive customer support and educational resources, can demystify digital payments for the average consumer, making the transition from cash to digital more appealing.
Digital payments have the potential to enhance financial inclusion. What steps do you think need to be taken to realize this potential fully?
Realizing the full potential of digital payments in enhancing financial inclusion requires a multifaceted approach. Firstly, it is essential to identify and address the key reasons or hurdles that have contributed to the exclusion of certain segments of the population by traditional players. This involves understanding these barriers and devising flexible business models that can effectively serve the excluded populace. Additionally, regulatory frameworks need to adapt to the evolving landscape, imbuing flexibility to enable efficient and profitable servicing of underserved customers.
By addressing these challenges and fostering an environment conducive to inclusion, digital payments can play a transformative role in expanding financial access and empowering marginalized communities. The UAE has the highest financial inclusion rate in the Middle East at 46%, striving to improve that by the day. By addressing the specific needs and concerns of the unbanked and underserved populations, and offering secure, user-friendly digital payment options, we can drive wider adoption of these technologies. This approach will not only promote financial inclusion by providing access to essential banking services for all but also lay the foundation for a robust digital economy in regions like the Middle East, where the potential for growth in digital payments remains vast.
Financial
From Minutes to Mandates: Elevating the Board Clerk to Strategic Governance

– A By-Line from Carol Gray, Head of Board Relations, BISR
At British International School Riyadh (BISR), the role of the Board Clerk has undergone a remarkable transformation. No longer confined to minute-taking and logistical arrangements, today’s Board Clerk stands as a pivotal figure, wielding influence far beyond administrative duties to actively shape the strategic direction of the board. This evolution reflects the increasing complexity of corporate governance and the growing recognition of the clerk’s unique vantage point.
As the recent recipient of the ‘Board Clerk of the Year’ award, I have witnessed firsthand how the modern Board Clerk is privy to all discussions, decisions, and supporting documentation. We understand the flow of information, the nuances of board dynamics, and the historical context of strategic choices. This privileged position provides an untapped reservoir of knowledge and insight.
Why Elevating the Board Clerk Role is Critical for Effective Governance
The Board Clerk’s expanded remit means they are now a governance professional, not just an administrator. Their responsibilities include:
1. Anticipating and proactively addressing governance challenges
2. Facilitating effective communication and information flow
3. Supporting strategic discussions with insightful context
4. Ensuring the integrity of the decision-making process
5. Contributing to board development and effectiveness
This transformation is not merely a shift in responsibilities; it demands a different skill set. Today’s Board Clerk needs strong analytical and organizational abilities, exceptional communication and interpersonal skills, a deep understanding of corporate governance principles, and the ability to exercise sound judgment and discretion.
Leveraging the Board Clerk for Better Decision-Making, Compliance, and Board Performance
By ensuring the board is well-informed, compliant, and operating efficiently, the Board Clerk provides the foundational support necessary for effective strategic decision-making. They are no longer just keeping score; they are actively contributing to the game plan, ensuring the board is equipped to navigate the complexities of the modern business environment and steer the organization towards its strategic goals.
Practical Steps for Integrating Governance Professionals into Strategic Board Operations
1.Recognise the Strategic Value: Boards and leadership teams should acknowledge the Board Clerk’s unique perspective and invite them into strategic conversations.
2. Invest in Professional Development: Provide access to governance training, leadership development, and networking opportunities.
3.Embed Governance in Board Culture: Make governance a standing agenda item and encourage the Clerk to contribute insights on compliance, risk, and best practice.
4.Leverage Technology: Use digital tools to streamline information flow, enhance transparency, and support effective decision-making.
5.Foster Collaboration: Encourage open communication between the Clerk, Chair, CEO, and board members to build trust and maximize board effectiveness.
The evolution of the Board Clerk’s role is a testament to the increasing appreciation for the critical role governance plays in achieving sustainable success. By elevating this position, organisations unlock new levels of board performance, compliance, and strategic agility. The Board Clerk is no longer a passive recorder but an active enabler of strategic thinking—helping boards move from minutes to mandates.
I’m deeply honored to receive this recognition from AGBIS. The role of the Board Clerk has truly evolved, and it’s a privilege to be part of a school that understands its strategic importance. This award isn’t just for me; it’s a testament to the collaborative spirit and forward-thinking governance we champion at British International School Riyadh. I’m excited to continue supporting our board as we navigate the complexities of modern education and shape a bright future for our students.
Carol Gray, Head of Board Relations, British International School Riyadh (BISR) Board Clerk of the Year, AGBIS Annual Conference.
Financial
The Clock is Ticking on UAE eInvoicing as the 2026 Deadline Nears

By Nimish Goel, Partner and Head of GCC, Dhruva Consultants
The UAE has never been a jurisdiction that shies away from bold reforms. From introducing VAT in 2018 to rolling out corporate tax in 2023, the country has consistently demonstrated its willingness to align with global best practices in fiscal governance. Now, with the Federal Tax Authority (FTA) and Ministry of Finance (MoF) preparing to enforce a nationwide eInvoicing regime by July 2026, the stakes are even higher.

This is not simply another compliance box to tick. eInvoicing represents a fundamental shift in the way financial data is created, exchanged, and monitored. Once live, every invoice, credit note, representing economic activity—whether for VAT-registered businesses, exempt transactions, out of scope transactions or even historically less scrutinized activities such as financial services, real estate, and designated zones—will be generated in a structured XML format, routed through accredited service providers, and validated in real time.
For finance leaders, the message is clear. The era of static PDFs and delayed reporting is over.
From paper trails to real time oversight
Globally, eInvoicing has proven to be a formidable tool in curbing tax evasion, automating new online services for taxpayers, plugging revenue leakages, and enhancing transparency. Jurisdictions that have adopted similar systems—such as Italy, India, and Latin America—have reported billions saved in fraud prevention and efficiency gains. The UAE has learned from these experiences and is designing a model that not only covers B2B and B2G transactions but also expands its reach to entities outside traditional VAT registration. There is an expectation that eInvoicing will eventually be extended to B2C transactions in the long term.
The result is to achieve full visibility of a Company’s entire transactions. This creates a real time compliance environment where mistakes will no longer hide in quarterly filings—they will surface instantly.
This shift raises the bar dramatically for CFOs and tax teams. Any misclassification in VAT treatment, error in data capture, or system lag could invite audits, penalties, and reputational damage.
Why waiting until 2026 is a risky bet
Too many businesses still view July 2026 as a distant milestone. In reality, groundwork needs to begin now. Data readiness, ERP integration, internal processes and control reviews, and stakeholder alignment are not overnight tasks. They require months—if not years—of preparation. Additionally, the preparation for eInvoicing is time-consuming, especially for Companies in the UAE, as they are currently upgrading their ERP systems or discovering that their current systems lack integration capability.
Companies must immediately begin by assessing whether their existing systems are capable of generating structured XML invoices or if the mandatory data fields are available in their source systems to meet regulatory requirements. Simultaneously, finance teams should engage closely with service providers to ensure seamless integration across platforms. A thorough review of tax treatment is equally important to identify and close any gaps that could cause errors in reporting. Finally, validating digital signatures and aligning with the Federal Tax Authority’s compliance standards will be critical to building a robust and audit-ready framework.
The transition is not merely technical; it is strategic digital transformation that will impact every single point of the organization. Finance functions that embrace early adoption will find themselves with cleaner data, faster refund cycles, and potentially automated VAT filings in the long run. Those who wait will find themselves firefighting compliance failures under intense regulatory scrutiny.
Beyond compliance lies an opportunity to rethink finance
What excites me most about the mandate is not its punitive edge but its transformative potential. Done right, eInvoicing can be the foundation for a smarter, more data-driven finance function. Real-time reporting could allow CFOs to track receivables with unprecedented accuracy, benchmark customer payment behavior, and build predictive insights into cash flow management.
In short, the regulatory push can double as a business opportunity if approached proactively.
The road ahead for UAE businesses
The UAE’s eInvoicing journey is only beginning. The legislative updates expected in 2025 will provide further clarity, but businesses cannot afford to be passive. Those who treat this as a last-minute compliance sprint will struggle. Those who see it as a chance to modernize their finance function will thrive.
At Dhruva, we believe the next 10-11 months are critical. Our role is not just to interpret regulations but to help businesses reimagine compliance as a value-creating exercise. The clock is ticking, and July 2026 is closer than it seems.
The question for every business leader is simple. Will you be prepared when the switch is flipped to real time?
Financial
Long-term wealth investing: first paycheck to million


By Raaed Sheibani, UAE Country Manager, StashAway
Long-term wealth investing is how you turn a first paycheck into lasting freedom in the UAE. With long-term investing, you build a safety net, automate contributions, and let compounding do the heavy lifting—so today’s income becomes tomorrow’s options.
Long-term wealth investing basics: start here
Before your first trade, set a safety net. Build an emergency fund covering 3–6 months of expenses. Keep it liquid and low risk. Then, park it in a cash management solution rather than an idle current account. Inflation erodes purchasing power; a sensible yield helps you sleep at night and stay invested during shocks.
Two engines of long-term wealth investing: DCA & compounding
Dollar-cost averaging (DCA). Invest a fixed amount on a schedule—regardless of headlines. Sometimes you buy high; often you buy low. Over time, your average cost smooths out, emotions calm down, and you capture the market’s trend. Historically, many of the market’s best days cluster near the worst; therefore, timing often backfires, while DCA keeps you in the game.
Compound growth. Returns earn returns. Start earlier, and compounding does more of the work. For example, with a 6% annual return, investing about $490 per month from age 25 can reach $1 million by age 65. Wait until 35 and you’ll need roughly $952; at 45, it’s about $2,023. Time in the market beats perfect timing.
Build your core portfolio for long-term wealth
Your core is the engine. Aim for a globally diversified, long-only mix across equities, bonds, and real assets. Avoid “home bias”; spread exposure across regions and sectors. Moreover, automate contributions so the plan runs while you work.
Consider risk in layers. Equities drive growth. Bonds dampen drawdowns and fund rebalancing. Real assets, including gold, add diversification. Rebalance periodically to lock in discipline: trim winners, top up laggards, and keep risk aligned to your goals.
Make the math work for you
Consistency compounds. Invest $1,000 monthly for 20 years at 6% and $240,000 in contributions can grow to over $440,000. The gap is compounding plus habit. Likewise, fees matter. Lower costs leave more return in your pocket, and tax-aware choices improve after-fee, after-tax outcomes.
Add satellites—without losing the plot
Once the foundation is solid, consider a core–satellite approach. Keep 70–80% in the core. Then, use 20–30% for targeted themes: clean energy, AI, healthcare innovation, or specific regions. Thematic ETFs can express these views efficiently. Because satellites carry a higher risk, cap their size and set clear review dates. If a theme drifts off the thesis, rotate back to the core.
Look beyond public markets as wealth grows
For qualified, higher-net-worth investors, private markets can broaden opportunities. Many large, fast-growing companies stay private longer. Select exposure to private equity, private credit, or venture—sized prudently—may enhance diversification and long-run returns. However, consider liquidity, fees, and manager quality. Align commitments with your time horizon so you never become a forced seller.
Guardrails that keep you on track
Write an Investment Policy Statement (IPS). Define risk level, contribution cadence, rebalancing rules, and when you’ll make changes. Then, automate to reduce decision fatigue. Additionally, track a few metrics: savings rate, fee drag, drawdown tolerance, and progress to goals. Celebrate streaks—months contributed, quarters rebalanced—to reinforce behavior.
A simple roadmap to your first million
- Fund 3–6 months of expenses.
- Automate DCA into a diversified core.
- Rebalance on a set schedule.
- Add satellites thoughtfully, 20–30% max.
- Review fees, taxes, and liquidity.
- Increase contributions as income rises.
Long-term wealth investing is not a secret. It’s a system: foundations first, habits next, scale last. Start small if needed, start now if possible, and let time do its quiet work.
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