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Digital Identity: Enabling MEA eGoverment Entities to Enhance Experiences while Cutting Costs

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Digital Identity
By Uday Shankar Kizhepat, Vice President and General Manager- Middle East and Africa Region, WSO2

We live digitally. Much of our professional work is digital, as is much of our leisure time. Our commercial activity – shopping, service subscription, banking, and more – is digital. And our government is digital. No doubt governance itself requires the wisdom of individuals. But the transactional part – filing, requesting, registering, licensing, and so on – is digital. Governments in the Middle East and Africa (MEA) know they have an opportunity, with today’s technologies, to streamline transactional government functions while cutting costs.

One way to do this is to introduce digital identities. By allowing each citizen to be recognized by their “bytes essence,” public authorities open the door to transformative programs that use these trusted online personas to get things done reliably and rapidly. Many regional nations are acknowledging the potential of digital ID systems and have cultivated track records for themselves in areas such as boosted citizen engagement and enhanced accuracy of outcomes.

Digital IDs offer a practical means to ensure useability when new e-government services come online. Identity verification, service accessibility, and data protection are three major, long-standing challenges encountered by regional governments on their digital transformation journeys. The digital ID solves all of them. It offers an elegant solution to the verification issue, obviously, but its simplicity enhances accessibility, and its security features protect data. 

Digital Identity

The ’Guarantee’

The digital identity may look straightforward, but its elegance is built on a toolbox of advanced technologies such as biometrics, encryption, and blockchain. These building blocks come together to give a guarantee of authenticity when an individual presents their credentials to an online gatekeeper. And we should not use the word “guarantee” lightly. It lies at the core of the viability of any authentication system offered by a government. When waved through the door, verified users can access tax history and health records. They can pay bills or register with a government agency. If verification is erroneous, a host of problems can arise.

The digital ID is a holistic, citizen-centric approach that strikes a balance between security and performance and yet does not compromise either. It eliminates bureaucratic bottlenecks and elevates the citizen experience without the public-sector agency ever relinquishing control of any part of the process. But how? How do digital IDs allow government services to operate at peak efficiency and grant seamless access to every citizen while not faltering when it comes to risk management? How do responsive, always-on services guarantee privacy and security? Well, the answer comes full circle, back to digital transformation. 

Governments in the Arab Gulf region mention digital transformation frequently in published guidelines that map the way to economic diversification. These same guidelines apply to the government itself, which must set about transforming systems, processes, and functions to prepare for digital IDs and the world they promise – one in which a digital service provider can offer both seamless access and security. Complexities come from the scale and interconnectedness of operations, and the need for every shred of data, every machine-to-machine process, and every user session to be secure. Regulatory obligations must be juggled with budgetary constraints while technology leaders play intermediary to vying stakeholder factions within the organisation. It is easy to see how challenging it might be to maintain interoperability and data-sharing in such a fraught environment.

Of course, none of this will deter government organisations in the MEA region. They know what the hurdles are, but they also know what is to be gained – smoother services that cost less to provide while engendering greater citizen trust and in fact are leading the way in some of these digital initiatives. Remember, regional governments also know that the expectations of their citizens have, in a very real sense, undergone a digital transformation of their own.

Digital Identity

Success Stories

If we cast our eyes around the region, we can see digital ID-centric transformation in action already. Some government organisations in the Middle East have introduced biometric facial recognition as part of digital identity phase-ins and are using the system for secure digital document storage. Also in current use are systems that allow single, mobile-based logins. In these countries, the government’s identity access management (IAM) system undergoes a sweeping overhaul that allows the unification of credentials data to provide secure digital identity.

In the Asian subcontinent, we find a government that directed its telecoms ministry to build a national information exchange layer using an API. Strict identity management was rolled out as part of this ambitious project. With digital identity in place, the government can enable slicker collaboration between its departments and enhanced efficiency in outputs. It can do all this while optimising data access and consumption, which empowers analysts to deliver more actionable insights to stakeholders across agencies and ministries.

In Africa, one country showed its peers how an integrated identity and access management solution can be used for risk-based authentication, single sign-on, multi factor authentication, and user self-service. The solution was designed to minimise the risk of identity theft, but it was also (through single sign-on) able to reduce complexity when onboarding and offboarding users.

Conflict Resolved

If digital solutions are the future of government, then digital identity is the future of public-sector cybersecurity and risk management. Governments in the region have been trying for years now to transform service delivery and engender citizen trust and engagement, but security has always been in conflict with agility. Having leveraged digital identity, authorities rid themselves of the downsides and reap rewards such as those described here. These regional successes underscore not only the profound impact digital transformation can have on society, but the indispensable role digital identity will play in delivering those efficiencies in a way that promotes trust.

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THE 2026 REVOLUTION: WOMEN LEADING IN TECH, AI, AND DATA PROTECTION

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Technology is one of those fields that keeps getting more competitive every year, requiring upskilling and talent. Building a company in this environment requires clear focus and the ability to pilot high-stakes rooms where scrutiny often exceeds performance metrics. For some founders, that means bringing perspectives that aren’t always part of the standard playbook. Women leading in tech often navigate these spaces while balancing awareness of how decisions are perceived, not what they achieve. That perspective can shape product design and team culture in ways that sharpen execution and drive innovation.

The World Economic Forum’s Global Gender Gap Report 2024, released last year, showed that women now hold 30%  of technology roles in the UAE, above the global average of 25%. This number is only increasing as women take on headstrong roles in tech. According to reports, the software and app development segment sees a slightly lower share of women globally, around 22%, highlighting deeper gender gaps in coding‑intensive domains; however, that barrier is being broken down.

Christiana Maxion, the founder and CEO of MAXION, an app empowering social connections in the UAE that operates as a hybrid SaaS platform, has been driving positive change in the social connections landscape through its AI-powered systems.

When asked about how she was able to build the business in a challenging app development market, particularly in a sector where women remain significantly underrepresented, as reflected in the figures stated above,

She shared, “I think the framing of the question in today’s society is part of the problem and needs to change. Asking women how they ‘managed’ to do it simply implies by default the expectation that we would not have been able to. I built MAXION the same way any serious founder would: by identifying a real problem, validating a model that worked, and scaling it through technology.” However, she adds that while the approach was no different from that of any business leader, the environment she navigated added unique challenges.

“The difference is that I also had to navigate rooms where I was often the only woman, while being judged on optics before outcomes. That requires an additional layer of awareness that is not always required of others in the room. But it also sharpens you in ways nothing else can,” she added. 

She further explains that the awareness and perspective gained from navigating high-stakes environments also directly informs how the platform is built.

MAXION is a hybrid SaaS platform designed to transform social connections in the UAE, prioritising real-world interaction over endless swiping. Since its launch, it has facilitated thousands of curated, in-person meetings and built a community of over 7,000 members, carefully selected to ensure confirmed positive outcomes. The platform leverages AI to streamline logistics, optimise scheduling, and enhance user experience, while its growth strategy targets high-density expat hubs with similar social dynamics.

With such a platform, privacy-first design and the protection of sensitive emotional and behavioural data are extremely important, as it deals directly with people and their emotions.  Safety issues, such as fear of scams or fake profiles or of being catfished on traditional platforms, often underscore the need for stronger protections and trust‑based design. 

MAXION is leading the way through Christiana’s vision and guidance. As a leader, she brings her business and tech expertise along with her empathic values in building a privacy‑first product.

The app uses advanced protection layers. Commenting on the importance, Christiana shares, “Social connection building platforms handle some of the most intimate data a person can share, including emotional patterns, desires, vulnerability. Most of the industry treats that as fuel for engagement. We treat it as something to protect. MAXION was designed with privacy in mind from day one. We minimise retention, reject invasive profiling, and personalise only what members have explicitly consented to. Our systems are built to suppress harassment, and discretion is non-negotiable.” She adds that female leadership shaped that standard, not as a policy layer, but as the foundation on which the entire product sits.

Today’s conversations about women leaders should be more than just what they have accomplished; they should also highlight their capabilities and drive, as well as their eagerness to develop new skills. Looking ahead, Christiana’s focus is on expanding her own skill set while scaling the business.

“Personally, I am focused on becoming a stronger capital allocator. Building a product is one skill set, but scaling a company sustainably across markets is another entirely. That is the growth edge I am leaning into right now,  financial discipline, governance, and the leadership required to take MAXION from a regional platform to a global one.”

In terms of the business, Christiana’s focus is execution. “We have the thesis. We have the traction. Now it is about operational precision, making every release, every hire, and every partnership move us closer to the outcome we are building toward. The vision is clear. The work is in the detail.”

As AI and digital platforms handle increasingly sensitive personal data, privacy-first design, ethical product decisions, and operational rigour are becoming essential benchmarks. Women in leadership roles are influencing this evolution, bringing perspectives that prioritise safety, transparency, and intentionality in user experience. Across the sector, these values are shaping how technology is built, scaled, and trusted by users globally.

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WOMEN IN AV & TECH STARTUP COMPETITION CALLS FOR SUBMISSIONS

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Give to Gain in action: $15,000 in funding to back women-led AV startups.

Alex Kemanes and Dino Drimakis, long-standing leaders in the global AV and technology ecosystem, have announced the launch of the Women in AV & Tech Startup Prize, a global call designed to identify and back early-stage founders building practical, execution-ready solutions for the AV ecosystem and closely related fields. The competition is built as a long-term platform open to early-stage women founders.  Announced during the International Women’s month and supported by, The Audiovisual and Integrated Experience Association (AVIXA) Women’s Council, a global community committed to supporting and empowering women in the technology and AV industry.

In 2024, female-only founding teams received 2.3% of the $289 billion invested globally in venture capital around $6.7 billion underscoring the scale of the funding gap this initiative aims to address

“This is about taking action, not just having conversations,” said Alex Kemanes, Partner at Midwich Ignite and Regional Managing Director, MESEA at Midwich Group, who is personally supporting and funding the initiative. “If we want to see more women leading and building in our industry, we have to create practical pathways for them. The Women in AV & Tech Startup Prize is one way we are doing that. At the same time, we are backing founders who can execute, people who understand their market, define real problems, and have a credible path to building sustainable businesses.”

Submissions open 8th of March 2026. Founders can apply from anywhere in the world, whether they’re involved directly with AV innovations or part of the AV ecosystem. The criteria to be selected is not based on revenue from the business, or a finished product; it’s rather solving a problem, market viability, and intent to build a lasting solution.

To enter, applicants submit a pitch deck (maximum 20 slides) and a short founder video. What matters is not designing polish, but thinking: the problem and who it affects, what’s being built and why it’s better, who the customer is, how the business makes money, and what stage it’s currently at, idea, prototype, pilots, users, revenue.

“This isn’t a pitch-polish contest,” said Dino Drimakis, Director, Strategic Development, MESEA, Midwich Group who is also personally backing the initiative. “We’re looking for clear thinking, real-world problem selection, and credible pathways to market. Fundamentals beat hype.”

The winner will receive a $15,000 cash prize, awarded and announced on 22nd of April 2026. Any follow-up engagement is at the discretion of the jury and sponsors.

Submissions will be collected via the official competition platform and undergo an initial eligibility and quality review. Shortlisted applications will then be evaluated by an independent jury panel. Judging will focus on problem relevance, solution credibility, market understanding, founder insight, and execution potential.

To maintain the integrity of the program and its participants, the jury reserves the right to withhold the award if no submission meets the required standard. In such cases, feedback may be provided, or the prize may be carried forward to a future edition.

Key dates

  • Call for submissions opens: 8th March 2026
  • Submission deadline: 6th April, 2026
  • Winner announcement: 22nd April, 2026
  • To apply: Women in Tech Startup
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DELINEA ACQUIRES STRONGDM TO DELIVER REAL‑TIME PRIVILEGED ACCESS FOR AI‑DRIVEN ENVIRONMENTS

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Delinea, a pioneering provider of solutions for securing human and machine identities through centralized authorization, has completed its acquisition of StrongDM, the universal access management company purpose-built for modern engineering, DevOps, and AI-driven environments.

As enterprises scale agentic AI and automation, privileged access is increasingly required by non-human identities (NHIs) that operate autonomously across hybrid and cloud-native environments, introducing risks that static, credential-based models were never designed to govern. By combining Delinea’s leadership in enterprise privileged access management (PAM) with StrongDM’s just-in-time (JIT) runtime authorization, organizations can discover every identity, reduce risk where it matters, and enforce least-privilege access at the moment of action, making Zero Standing Privilege (ZSP) achievable in practice.

“Standing and hard-coded privileges remain one of the largest sources of risk in modern, AI-driven environments,” said Art Gilliland, CEO at Delinea. “Security teams have historically had to balance between strong identity governance policies and maintaining developer and operational speed. By bringing StrongDM’s runtime authorization capabilities to the Delinea Platform, we’re empowering rapid and secure AI adoption for our customers.”

The combined Delinea and StrongDM platform brings together leading enterprise PAM and runtime authorization into a unified identity security control plane powered by Delinea Iris AI, enabling real-time policy evaluation and governance of privileged actions taken by both human and non-human identities across modern infrastructure.

Together, Delinea and StrongDM deliver:

  • Discovery and governance of privileged access for every human and non-human identity across infrastructure, databases, containers, and CI/CD pipelines
  • Reduced exposure to credential theft, phishing, and software supply chain attacks by minimizing persistent credentials
  • Real-time governance of privileged actions taken by AI agents and other non-human identities through centralized visibility, auditability, and enforcement

“The rise of agentic AI and non-human identities is accelerating operational workflows to machine speed, exposing the limits of static privilege models,” said Emanuel Figueroa, Senior Research Analyst at IDC. “By incorporating StrongDM’s JIT runtime capabilities into the Delinea Platform, organizations can extend Zero Trust to the precise moment of action and advance toward ZSP across both traditional and cloud-native environments.”

Raghu Valipireddy, SVP and Chief Information Security Officer at Axos Financial, said: “I’m genuinely excited about the possibilities of a unified platform. Delinea has done an excellent job securing privileged access across traditional infrastructure for nearly a decade at Axos, while StrongDM solved just‑in‑time access in innovative ways for modern database and cloud environments. When Delinea articulated a vision to bring these capabilities together, it immediately resonated with how we operate and where we’re headed. The combined platform will significantly strengthen our security posture by enabling continuous discovery, governance, and real‑time enforcement of least‑privilege access across critical systems and data, which supports our AI initiatives and accelerates our move toward ZSP in alignment with business priorities.”

With this acquisition, Delinea establishes identity as the control plane for modern security, helping to ensure every privileged action taken by a human or machine identity is evaluated and authorized in real time, enabling organizations to eliminate standing privilege across AI-driven environments.

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