Editorial
Triple H: Happiness, Hospitality, and Hope
By: Sidra Kamal, Content Contributor
When it comes to Hospitality industry, three fundamental elements stand out as pillars of success: Happiness, Hospitality, and Hope. This “Triple H” is not only essential for creating a positive guest experience but also for fostering long-term growth.
Happiness
Guest Experience
Guest happiness is paramount in the hospitality industry. Personalized services and attention to detail significantly contribute to overall guest satisfaction. For example, hotels that implement personalized welcome amenities and tailored experiences often see higher guest retention rates. According to a study conducted by Deloitte in 2022, 62% of frequent travelers are loyal to brands that personalize their experiences. The research also shows that well-designed spaces with calming colors and comfortable furniture can reduce stress and enhance overall well-being. Wellness programs in hotels and resorts, such as yoga classes, spa treatments, and fitness centers, further boost guest happiness by promoting relaxation and health.
Employee Satisfaction
A positive work environment is crucial for employee morale, which directly impacts guest interactions. The “Happiness in Hospitality” survey 2023 reveals that 71% of respondents would recommend hospitality as a career, a figure that has remained stable since 2022. Additionally, 82% of respondents plan to stay in the hospitality industry for the next 12 months, up from 75% in 2022. Companies that invest in their employees’ growth see lower turnover rates and higher productivity. For instance, Ritz-Carlton’s leadership training program has been instrumental in fostering a culture of excellence and commitment among its staff.
Culinary Delights
Exceptional dining experiences are a key component of guest happiness. Restaurants that focus on high-quality, locally sourced ingredients and innovative menu offerings often receive higher guest satisfaction scores. A survey by the National Restaurant Association found that 70% of diners prioritize food quality over price, indicating the importance of culinary excellence in the hospitality industry. Sustainable and locally sourced ingredients not only enhance dining experiences but also contribute to environmental sustainability. For example, hotels like the Fairmont in San Francisco have implemented farm-to-table dining practices, which have been well-received by environmentally conscious guests.
Hospitality
Exceptional Service
Hotels and resorts that go above and beyond to meet guest needs often receive higher satisfaction ratings. According to the American Customer Satisfaction Index, customer satisfaction in the hospitality industry has been steadily increasing, with luxury hotels scoring an average of 84 out of 100. Innovative services, such as 24/7 concierge support, personalized itineraries, and exclusive access to local attractions, can significantly enhance the guest experience. These services not only create memorable stays but also encourage repeat visits and positive word-of-mouth.
Technological Advancements
Technology plays a crucial role in modern hospitality. Smart technology, such as AI-powered chatbots, virtual reality tours, and mobile check-in/check-out, has revolutionized the guest experience. A report by McKinsey & Company states that 75% of guests prefer hotels that offer mobile check-in and keyless room entry. Data-driven insights allow hotels to personalize guest experiences further. For instance, Marriott’s use of data analytics to anticipate guest preferences and tailor services accordingly has resulted in a 20% increase in guest satisfaction scores.
Cultural Sensitivity
Cultural sensitivity is vital for providing exceptional hospitality, especially in a diverse and globalized world. Hotels that demonstrate an understanding and respect for different cultures create more welcoming environments for international guests. Offering culturally relevant amenities, such as traditional tea ceremonies in Japanese hotels or halal food options in Middle Eastern destinations, can significantly enhance guest satisfaction.
Hope
Sustainability Initiatives
A study by Booking.com found that 70% of global travelers are more likely to book accommodations with sustainable practices. Hotels that implement green initiatives, such as energy-efficient lighting, waste reduction programs, and water conservation efforts, not only attract environmentally conscious guests but also contribute to a hopeful and sustainable future. Green certifications, like LEED and Green Key, serve as benchmarks for sustainable practices in the hospitality industry. Properties that achieve these certifications often see increased bookings and positive reviews from eco-conscious travelers.
Community Engagement
Social responsibility and community engagement are integral to creating hope within the hospitality industry. Hotels that actively participate in community initiatives and support local businesses foster a sense of belonging and contribute to the local economy. For example, Hyatt’s “Hyatt Thrive” program focuses on improving the communities where their hotels operate through volunteerism and philanthropic efforts. Partnerships with local artisans and businesses not only enhance the guest experience by offering authentic local products but also support economic development in the area. This symbiotic relationship creates a hopeful and sustainable environment for both guests and the community.
Triple H—Happiness, Hospitality, and Hope—is essential for creating a positive and fulfilling environment in the hospitality industry. By focusing on guest and employee happiness, providing
exceptional hospitality services, and fostering a hopeful and sustainable future, the industry can continue to thrive and evolve.
Editorial
BISJ: Pioneering Flexible Education Pathways in Saudi Arabia
Exclusive Interview with Helen Olds- Director, BISJ

In what ways are schools in Saudi Arabia adapting their curriculum to support different learning styles, from academic-focused to practical, skills-based education?
Many schools in Jeddah tend to specialise in a single post-16 pathway.
BISJ is unique in offering all three leading pathways – the International
Baccalaureate (IB), A Level and BTEC: all under one roof. This breadth
allows us to cater to every type of learner, from those who thrive in
rigorous academic programmes to those who excel in practical, skillsbased learning.
Some of these pathways also allow for carefully designed
combinations, giving students opportunities to cross over and tailor
their studies even further. This added flexibility ensures that each
student can create a pathway that truly fits their strengths, preferred
way of learning and future aspirations.
By providing this range of options, BISJ gives students freedom to shape
their academic and career journeys with confidence and clarity.
BISJ hosts students from more than 60 nationalities—how does this cultural diversity shape the learning environment and overall school experience?
Our diversity is one of our greatest strengths. With over 70 nationalities
represented, BISJ is a truly international community where students
learn to appreciate different perspectives, traditions and worldviews.
We celebrate our diversity, leveraging the many things we share in
common to achieve our collective goals.
This cultural richness enhances classroom discussions, deepens
global understanding and helps students develop empathy and
intercultural competence; skills that are invaluable in today’s
connected world.
Beyond the classroom, diversity shapes our ethos, traditions,
languages, leadership opportunities and community events, creating an
environment where every student feels heard, respected and
empowered.
How does offering IB, A-Level, and BTEC pathways help students choose an academic path that best matches their strengths and future goals?
Every student learns differently. By offering three internationally
respected pathways, BISJ provides a personalised approach that gives
students the autonomy to choose the route that best suits their learning
style and future aspirations:
- IB for those seeking academic breadth, critical thinking and
research-driven learning. - A Level for students who excel when specialising deeply in a small
number of subjects. - BTEC for students who prefer applied, practical learning and wish to
build industry-relevant skills.
This personalised flexibility means students are not placed in a onesize-fits-all system. Instead, they can select the qualification that sets
them up for success, whether that is admission to top global
universities or preparation for a full breadth of career pathways.
How do you balance the need for global academic competitiveness with the cultural and regulatory requirements of operating in Saudi Arabia?
At BISJ, we see this balance as an opportunity rather than a challenge.
We provide a truly global education aligned with the expectations of
BSO, Cambridge International, CIS, COBIS, HMC, IB and NEASC, while
fully respecting and integrating Saudi cultural values and Ministry of
Education regulations.
Our curriculum offers a rigorous framework enriched by both local and
international contexts. It incorporates global best practice whilst
celebrating the Kingdom’s history, traditions and language.
We prepare students for success at leading universities around the
world, ensuring they graduate as culturally aware and responsible
members of the society in which they live. This dual commitment allows
our students to be both globally competitive and locally grounded.
Many BISJ graduates return to Saudi Arabia to make a positive
contribution to their communities and to the Kingdom’s Vision 2030.
BISJ remains, at its heart, a true community school.
In what ways does BISJ ensure that students not only achieve academic success but also develop essential life and leadership skills?
BISJ’s Core Pillars – Learning to Live, Learning to Learn, Learning to Lead
underpin everything we do. Academic achievement is only one part of a
BISJ education.
We provide students with extensive opportunities to grow as leaders,
collaborators and global citizens through a broad and well-curated cocurricular programme that includes:
- Outdoor Learning
- A rich range of activities in the arts, sport, music and Science,
Technology, Engineering, the Arts and Mathematics (STEAM) - The Duke of Edinburgh’s International Award
- Model United Nations and student-led conferences
- Community engagement opportunities
- Summer camps
- Leadership pathways
- Robust wellbeing and pastoral systems that support personal
development
This holistic approach ensures that our students leave BISJ not only
academically prepared, but confident, grounded, and ready to thrive in
any context.
Automotive
2025 NISSAN X-TRAIL FIRST DRIVE REVIEW: THE JACK OF ALL TRADES
Amalsha VS
An All-You-Need Package:
QUICK TAKE
The 2025 Nissan X-Trail is a competent midsize SUV that offers an impressively balanced blend of space, comfort, features, performance, and efficiency.
Shiny Bits
- Exceptionally feature-packed
- Excellent all-round performance
- Appreciably capable off-road
- Smooth connectivity features
Rough edges
- Cramped third row
- Limited boot space behind the third row
MODERN, AESTHETIC & CHARACTERFUL
The current-gen Nissan X-Trail takes a sharper exterior approach compared to the previous generation’s smoother, more curvaceous design language. Although not as boxy as the earlier generations, I personally think the latest X-Trail has a bit more character than its immediate predecessor. It blends in well while standing out just enough not to be an NPC-looking generic modern SUV. And the model we drove, garbed in Boulder Gray Pearl, perfectly adhered to this design philosophy.
FAST & FUN ENOUGH FOR ON-ROADING AND SOFT-ROADING

The 2025 Nissan X-Trail offers a striking combination of everything you would expect from a midsize SUV.
Looking at the X-Trail’s evolution since its inception, it has evidently transitioned into a softer version after each generation. But this time, we felt that it has travelled back to its “Tough Gear” roots, reviving a bit more of its original prowess in tackling minor sessions off the paved path. Hence, we found the new X-Trail performing admirably at whatever we threw at it, ranging from the hectic Sharjah-Dubai commute to speed bursts on some trails, although nothing like proper dune bashing in the desert.

The 2025 Nissan X-Trail is powered by a 2.5-liter naturally aspirated four-cylinder motor, mated to a CVT transmission, pushing out a respectable 181 horsepower and 244 NM of torque. These figures are competent enough, and the transmission is tuned well-enough to deliver satisfying kicks without ever getting stuck in the stagnancy of the “rubber band effect” often associated with CVT transmissions. The all-wheel-drivetrain does a respectable job in delivering confident and dynamic handling on and off the tarmac. However, if you’re seeking something that can deliver decently hardcore off-roading abilities, you should consider the bigger, bolder, Nissan X-Terra.
Highway-cruising at 160 kph is effortless as a breeze, with no stability issues or crosswind scares whatsoever.
There are five drive modes to choose from, namely Auto (the equivalent of Normal/Comfort for Nissan), along with ECO, Sport, Snow and Off-Road. Auto mode redeems its identity by delivering an evidently noticeable shift in the way the X-Trail behaves under different driving conditions and styles. Efficiency is impressive in ECO mode, and still respectable in Sport mode, which unlocks the full potential of the X-Trail. 0-100 kph took just above the 8-second mark in our testing, and highway-cruising at 160 was effortless as a breeze, with no stability issues or crosswind scares whatsoever.
WELL-BUILT WITH ALL THE COMFORT AND TECH YOU’LL EVER NEED

The interior of this midsize Nissan turned out to be more plush and comfy than we expected. Although there are both five-seater and seven-seater variants available, we would call it a 5+2-seater in real world conditions and recommend the third-row to be reserved for kids. The seats are well cushioned with plenty enough electrical adjustments provided, especially if you’re obsessed with finding that perfect driving posture like some of us. The second row too is decently spacious, with enough space for three adults without sacrificing headroom or legroom.
It is more than practical enough for families & luxurious enough to deliver a wow factor each time you step into it.
Another point to note is the presence of enough physical, tactile buttons. I personally consider this a blessing in today’s world where automakers tend to cram everything into a single, lifeless touchscreen screen or even worse, assign them to touch-sensitive buttons.

PLENTY OF TECH FEATURES
A pair of 12.3-inch screens are provided, one as the central infotainment touchscreen and the other as the instrument console. A head-up display which lets you glue your eyes onto the road and wireless charging are also features offered as standard in the top-end trims.
Among the abundantly provided tech features, we were the most impressed by the effortless wireless smartphone connectivity offered via both Android Auto & Apple CarPlay. Specifically this part which some might not consider as a pivotal aspect because we have faced issues with wireless connectivity, particularly with Android Auto in much more luxurious vehicles, some that even cost more than double the X-Trail.
Effortless wireless smartphone connectivity is offered via both Android Auto & Apple CarPlay.
Some other praiseworthy bits in the X-Trail include all the driver-assistance features you would expect in a modern car, including a rearview mirror that doubles up as a camera screen that doesn’t obstruct the view of the driver.
FINAL FIRST IMPRESSIONS

The 2025 Nissan X-Trail offers a striking combination of everything you would expect from a midsize SUV. It is more than practical enough for a family and luxurious enough to deliver a wow factor every time you step into it. From the driver’s seat it is playful and confidence-inspiring, enough to put a smile on your face whether it be on the road or on a mild trail. Overall, it is one of the most ideal machines for the region, in terms of size, segment, and performance, offering a versatile and all-inclusive personal mobility solution.
FAQ
Yes, the 2025 Nissan X-Trail is available in the UAE through authorized Nissan dealerships across the region.
The 2025 Nissan X-Trail is available in both five-seater and seven-seater configurations. The seven-seater variant functions as a 5+2-seater.
The 2025 X-Trail is powered by a 2.5-liter naturally aspirated four-cylinder engine producing 181 horsepower and 244 Nm of torque, paired with a CVT transmission.
The 2025 Nissan X-Trail accelerates from 0 to 100 km/h in just over 8 seconds.
Yes, the 2025 X-Trail features wireless connectivity for both Apple CarPlay and Android Auto, providing seamless smartphone integration.
Yes, the 2025 X-Trail is capable of soft-roading and minor off-road adventures with its all-wheel-drive system and dedicated Off-Road drive mode, though it’s not designed for hardcore dune bashing.
The X-Trail offers five drive modes: Auto, ECO, Sport, Snow, and Off-Road, allowing drivers to optimize performance for different conditions.
Automotive
2025 Genesis Electrified GV70 First Drive Review: Fast, Flashy & Functional
Amalsha VS
Automotive Integrator
Quick, comfortable, glamorous, and graceful. The Genesis Electrified GV70 is a well-rounded package that has more than impressed us.
QUICK TAKE
Shiny Bits
- Bentley-ish aesthetics
- Desirable luxury & comfort
- Peppier than its petrol sibling
Rough edges
- Inconsistent brake pedal feel
- Leaves us longing for a little more range
Genesis has gracefully evolved into a veritable luxury brand that now consistently manages to deliver awe-inspiring products. Over the last decade, the luxury arm of Hyundai has polished and enhanced every aspect of its auto-making prowess, that many of their cars are now easy recommendations. The Genesis Electrified GV70 is one of those admirable products, and us because we were at the right place at the right time, were able to drive one around for a couple of days, just enough to get a taste of what Genesis has cooked up on electricity.
Design and Exterior Styling of the 2025 Genesis Electrified GV70: A Head-Turner Indeed!

In a world of bland-looking electric capsules, the Electrified GV70 stands out for its flashy yet tasteful design language.
The Electrified GV70 looks pretty much identical to its petrol-powered sibling, and one without an eye for it might not be able to spot the difference at a glance. Which is a good thing because EVs don’t necessarily have to be shaped like a computer mouse, just for the sake of achieving superlative aerodynamics. Hence, in a vast modern world with a considerable number of bland-looking electric capsules, the Electrified GV70 stands out for its flashy yet tasteful design language.
2025 Genesis Electrified GV70 Performance: Swift, Sharp & Sure-Footed

The Electrified GV70 is not just fleet-footed on straight lines, but also appreciably stable during high-speed cornering.
Although visually, the Electrified GV70 didn’t emanate the vibe of a performance-oriented SUV, once I slotted it into Sports mode, it didn’t fail to impress me. This electric crossover is powered by two electric motors nestled into the front and rear axles, capable of producing a maximum combined output of 483 horsepower (in Boost mode) and 700 nm of torque. An all-wheel drivetrain transmits all that vigor to all four wheels, enabling the Electrified GV70 to reach 100 kmph speeds in less than four seconds.
During our testing, we found the EV consistently delivering this pace, even after multiple consecutive 0-100 runs. The Electrified GV70 is not just fleet-footed on straight lines, but also appreciably stable during high-speed cornering. Road manners is exceptional for an SUV weighing almost two and a half tonnes (2,285 kgs), except for the brake pedal feel, which was considerably inconsistent across drive modes and different regen settings. Keeping this minor hiccup aside, I would say the Electrified GV70 is one of the best sleeper EVs we have experienced in recent times.
2025 Genesis Electrified GV70 Range: Doesn’t Induce Range Anxiety But Still Leaves Us Wanting More
The Electrified GV70 draws energy from an 84-kWh battery pack, which on a full charge provides a range of around 400 km. Genesis claims that charging up this battery pack from 10 to 80% takes less than 20 minutes. While the charging speed is more than enough, I wish a range of 500+ km would have entirely eliminated range anxiety for me, considering the average long-distance drives we frequently take across the UAE, to and fro neighboring emirates.
2025 Genesis Electrified GV70 Interior: Comfy, High-Class & Tech-Laden

Air conditioning in EVs is considerably superior to traditional ICE vehicles
Every nook and corner of the cabin is made up of desirable elements and sheathed in high-quality, soft-touch materials. The seats are heated, ventilated, and shrouded in natural leather, while the front seats also offer electric adjustability. Another often overlooked comfort factor specific to EVs is the consistency of their air-conditioning. Unlike petrol-powered cars, there isn’t a need for the compressor to be running at a particular speed or the car to be driven at a specified pace; air conditioning in EVs is considerably better compared to traditional ICE vehicles. This was evident in the Electrified GV70, as it kept our heads cool during the three days of testing in the UAE’s harsh summer heat. Overall, this compact luxury electric SUV is one of the best in its class, when it comes to ride comfort, interior quality, and easily ticks all the boxes in the comfort sector.

Tech features are abundant inside the Electrified GV70. The instrument console is a digital unit with a 3D visual effect that displays all the vital information in a legible and appealing format. The central infotainment touchscreen is a massive 14.5-inch OLED unit, which can also be operated via a rotary dial located conveniently in the center console. Although some might consider this a last-generation feature, we found this helpful when we found ourselves too lazy to reach for the touchscreen located above the dashboard. Another exceptional feature is the optional Lexicon-branded 15-speaker audio system in our test unit, which delivered a crisp and professional-grade auditory experience.
Final First-Impressions: Understated Excellence

The GV70 Electrified hides the finesse of a high-performance SUV under the flamboyance of the luxury and comfort it offers.
We found the Genesis Electrified GV70 to be one of the most underrated offerings in the sea of EVs currently on sale in the UAE. It hides the finesse of a high-performance SUV under the flashiness and flamboyance of the luxury and comfort it offers. But we looked beneath it and found a gracefully comfy EV that can switch character to a quick and capable, driver-satisfying (although not ardently enthusiastic) EV. Hence, for us, the Electrified GV70 stands out as one of the finest electric SUVs on sale in the UAE
FAQ
Yes, the GV70 electric variant is now available through official Genesis dealerships across the UAE.
In UAE driving conditions, the range is approximately 400 km per charge.
With Boost mode enabled, it goes from 0 to 100 kmph in under four seconds.
-
Tech News1 year agoDenodo Bolsters Executive Team by Hiring Christophe Culine as its Chief Revenue Officer
-
VAR8 months agoMicrosoft Launches New Surface Copilot+ PCs for Business
-
Tech Interviews2 years agoNavigating the Cybersecurity Landscape in Hybrid Work Environments
-
Tech News5 months agoNothing Launches flagship Nothing Phone (3) and Headphone (1) in theme with the Iconic Museum of the Future in Dubai
-
Tech News2 years agoBrighton College Abu Dhabi and Brighton College Al Ain Donate 954 IT Devices in Support of ‘Donate Your Own Device’ Campaign
-
Editorial1 year agoCelebrating UAE National Day: A Legacy of Leadership and Technological Innovation
-
VAR1 year agoSamsung Galaxy Z Fold6 vs Google Pixel 9 Pro Fold: Clash Of The Folding Phenoms
-
Cover Story9 months agoUnifonic Leading the Future of AI-Driven Customer Engagement


