Hospitality

Impact and Misconceptions of AI in Hospitality

Published

1 year ago

October 2, 2024

By Prince Thampi, Founder and CEO of Hudini

AI in hospitality is here to stay, but which technologies will immediately impact the industry, and how do we overcome adoption hurdles?

Let’s be clear. Artificial intelligence in the hospitality industry is here to stay. All over the world AI-powered technology is being implemented in hotels in some form or other, and over the next decade AI will evolve to become even more sophisticated, driving a record transformation of the industry.

AI in hospitality globally was valued at USD 90 million in 2022 and is estimated to reach USD 8,120 million by 2033, with a compounded annual growth rate (CAGR) of 60%, according to research by WeMarket. Further to this, research by Colliers International estimates 73% of manual activities in the hospitality industry have the technical potential for automation.

THE IMMEDIATE IMPACT OF AI

Today, AI fuels hotel technology across a spectrum of features and services already. Here, I’d like to spotlight three areas where I believe AI is poised for significant growth and impact in the industry.

Revenue and cost

The strength of AI-driven analytics is the ability to analyse huge amounts of data with a speed and accuracy beyond human capabilities. This is valuable in many aspects of hotel operations, but especially critical in roster optimisation and dynamic pricing strategies. Previously, these used to rely on manual predictions based on historical trends. With data-driven analytics and algorithms, a multitude of variables such as past booking patterns, room occupancy rates, seasonal trends, competitor rates, and even local events can be computed in real-time, allowing hoteliers to make informed pricing and staffing decisions.

Conversational experiences

Hotels need to be accessible on the same channels as their guests. Chat-based conversations are expected by today’s travellers, and, quite frankly, this is an easy win for hoteliers. Automated and assisted conversations – including WhatsApp, WeChat, Siri, Alexa and Messenger – are the new norm within customer service. What’s more, multilingual AI assistants can bridge language gaps effortlessly by communicating with guests in their preferred language. In the future, we will see more advanced options, such as sentiment detection, emotive conversations, and human-bot cooperations be deployed in customer service.

Assistive technology for staff

A digital assistant for hotel staff can help manage daily operations while, at the same time, increase efficiency and alleviate staff burnout. Automated tasks include data entry, digital communication across the property, unified guest communication across multiple channels, guest check-in, and ID registration. Furthermore, assistive tech can automate the verification of guest meal/entitlement plans in outlets, integrate the verification with point-of-sale systems, and present dashboards with a bird’s-eye view of operations and analytics to support decision making.

DEBUNKING MISCONCEPTIONS

Tech adoption accelerated during the global pandemic with the immediate need for contactless solutions. However, looking at other sectors such as retail, banking and e-commerce, it seems hospitality as an industry still lags when it comes to digital transformation. Some hoteliers may not fully understand how AI technology works or how it can benefit their business. This lack of understanding can lead to skepticism and hesitancy about investing in AI solutions. So, let’s look at some of those misconceptions.

AI is expensive
It is a common misconception among hoteliers that a huge investment is required to deliver results. The truth is that there are many cost-effective AI applications that start giving a return on investment within the first year. For example, at Hudini we have seen customers using chatbots in customer service operations save 15-30% man-hours per year, and savings of 60-70% man-hours per year with AI powered check in solutions.

AI is only for large hotel chains
No, size doesn’t matter. Independent and small hotels can also leverage the benefits of AI depending on how it is deployed. Face recognition, for example, can be implemented for compliance purposes and guest convenience regardless of the size of the hotel, and a digital concierge can upsell in any type of hotel based on existing guest data.

AI is impersonal
58% of guests feel that AI improves their hotel booking and stay experiences, according to Hotel Tech Report. Personalisation, made possible by AI-powered data handling, is key here. Also, future generations of guests, such as Millennials and Gen Z, prefer contactless self-service available round the clock. AI in customer service, such as chatbots, automated social media messaging, and push notifications can reply instantly to inquiries 24/7.

AI will replace the hotel staff
No, AI will never replace all the staff human staff and the work they do. In fact, one hotel in Japan tried operating with 100% robot staff, and it failed. Instead, AI increases staff productivity by handling manual and repetitive work, for example check-ins, standard guest queries, and wake-up calls. 70% of guests find chatbots helpful for simple inquiries but prefer human interaction for more complex requests, according to Hotel Tech Report.

AI cannot be integrated into the existing software
Yes and no. AI might not integrate into the existing software unless vendors upgrade their products, but it can definitely run alongside. A good middleware solution can feed data from these systems as well as data captured from user experiences into clean data sets. AI models can leverage this data to create personalised experiences for guests and automation for staff – without having to upgrade or replace the existing systems in a hotel’s tech stack. Even though a hotel may have a multi-vendor landscape of 10-30 different systems, it is still possible for middleware technology to connect with these systems, to create a common façade, reducing the complexity to a handful of business services, scalable and secure.

In conclusion, the benefits of integrating artificial intelligence in hotel management and operations far outweigh the hesitations. The technology is here to stay. My advice to hoteliers and owners: you’d better get onboard.

Hospitality

INDIKAYA INTRODUCES A NATIONAL DAY MENU ROOTED IN HERITAGE AND CRAFTED WITH QUIET AMBITION

Published

7 hours ago

November 20, 2025

Integrator Web-Editor

A close-up shot of a creamy dessert in a stemmed glass, topped with fruit on a skewer, next to a small UAE flag

In honour of the UAE’s 54th National Day, INDIKAYA presents a one day dining experience that reflects the nation’s spirit of unity through refined Indian flavours. On Monday, December 2nd, guests are invited to savour a special Eid Al Etihad multi course menu shaped by craftsmanship, balance, and cultural depth. In recognition of the 54 years of the Union, the experience valued at AED 350 will be offered at an exclusive AED 160 per person, a generous fifty four percent tribute to the occasion.

Rather than celebrating with grandeur, INDIKAYA embraces the day with sincerity. “National Day brings together everyone who calls the UAE home,” said Chef Hemant, Indikaya. “Our intention is simple. We honour the day through thoughtful dishes that respect where we come from and reflect who we are today.”

The Eid Al Etihad menu is composed as a gentle progression of flavours. The experience begins with an Amuse Bouche that introduces the meal’s sensorial rhythm. Guests can then choose from two vegetarian appetisers, the Jaitooni Malai Paneer Tikka with its velvety marinade or the Subz Shikampuri Kebab shaped by centuries old culinary practice. Non vegetarian selections include the Malabari Fish Tikka inspired by coastal seasoning traditions, or the Kesari Murgh Ki Chaap, a saffron guided preparation known for its depth and aroma.

The main course highlights dishes that balance richness with restraint. Vegetarian guests may enjoy the Khumbh Makhane Ka Salan, a harmony of mushrooms and fox nuts in a layered gravy, or the Paneer Methi Ki Bhurji where the creaminess of paneer meets the gentle bitterness of fenugreek. Non vegetarian options include Kandhari Murgh, known for its delicate acidity, and Lagan Ka Ghost, a slow cooked lamb dish that showcases the patience and precision of Indian culinary artistry. Each main course is complemented with Dal Makhani, Minted Kabuli Pulao, and Assorted Indian Breads.

The experience concludes with two timeless desserts. Berry Phirni offers a cool and creamy finale with soft fruit notes, while Malai Kulfi delivers a dense, nostalgic sweetness. Both desserts close the menu on a composed and celebratory note.

With limited availability, this National Day menu invites guests to share a moment that feels both intimate and festive. Early reservations are strongly encouraged.

About INDIKAYA
INDIKAYA is a refined, modern expression of Indian cuisine. Rooted in heritage and shaped with restraint, the restaurant offers a sensorial journey curated by Chef Hemant Oberoi. Located on Level 2 of the Shangri La Dubai Hotel, INDIKAYA brings together bold flavour, understated elegance, and cultural depth in every plate. “Every Bite Tells a Story”

Hospitality

KONJIKI HOTOTOGISU LAUNCHES WEEKEND BREAKFAST ON PALM JUMEIRAH

Published

7 hours ago

November 20, 2025

Integrator Web-Editor

A wooden tray holding a selection of Japanese-inspired breakfast items, including avocado toast, a side salad, yogurt with granola and fruit, pancakes, and a cup of tea

Konjiki Hototogisu, Dubai’s Michelin Bib Gourmand 2024 & 2025 Japanese restaurant, is giving early risers a reason to set their alarms. Best known for its award-winning ramen, the Tokyo-born brand is expanding beyond its lunch and dinner repertoire with the launch of a Breakfast Menu. Served exclusively at its newly opened Palm Jumeirah Mall branch, the menu will be available from 21^st November.

Slightly more relaxed in spirit than its Tokyo original, but with the same commitment to craft, balance and flavour, the new Palm Jumeirah location has quickly gained a loyal following for its shoyu ramen, gyoza, tempura and kushiyaki plates enjoyed at the counter. Now, the restaurant brings its Japanese culinary sensibility to the morning table with a concept designed for both fans and families alike.

The breakfast experience remains refined, thoughtful and unmistakably Konjiki: Japanese-inspired comfort, fresh produce and precise flavours, all served in a casual, weekend-friendly setting.

Available every Friday to Sunday (walk-ins only), 8:30am to 11:30am, the menu features two breakfast formats:

Breakfast mains

A line-up of morning favourites with a Konjiki twist, including Sourdough Burrata, Hummus Beetroot Sourdough, Corn Fritters with Poached Egg, Crispy Eggs Croissant, Chicken Katsu Sando, Smoked Salmon Toast and Grilled Beef Bacon Toast.

Build-your-own Breakfast Bento tray

A fresh take on the traditional Japanese bento, allowing guests to customise one main, one salad, one soup and one side. Options include Wakame Salad, Kenchin-Jiru Soup, Fruits & Granola and more. Each bento includes eggs cooked to preference and a cup of green tea, with speciality coffee available on request. Guests can also choose between one soup and pancakes to complete their meal.

Designed with families in mind, the new Palm Jumeirah space is the first Konjiki outlet in the UAE to introduce a family-focused dining experience, complete with a dedicated kids’ menu and a specially curated soft-play garden for children aged three years and above.

Hospitality

ELEVATE YOUR BUSINESS LUNCH WITH ROHINI AT MÖVENPICK JLT

Published

15 hours ago

November 20, 2025

Integrator Web-Editor

Rohini restaurant interior at Mövenpick JLT featuring colorful seating, Indian artwork, decorative tree, and modern dining ambiance

Rohini at Mövenpick JLT has unveiled a weekday Business Lunch bringing fresh Indian flavours to midday dining. With a two-course menu for AED 80 and a three-course menu for AED 95, both inclusive of soft drinks or water, the offering delivers great flavour and value in one easy decision. Served Monday to Friday from 12:30 pm to 3:30 pm, it’s a great-value option for a more enjoyable midday break.

Rohini aims to keep the experience simple and pleasant. Guests can choose from a lineup of Indian starters, mains, and desserts that pair familiar comfort with a modern touch. Each dish is designed to be balanced and enjoyable without slowing down the rest of the day, making it ideal for quick catch-ups, team lunches, or a quiet moment away from the desk. Rohini’s warm, comfortable setting adds to the appeal. Service stays efficient, and the overall atmosphere keeps the focus on good food and a smooth midday pause.

What to Expect:
● A curated 2 or 3 course Indian Business Lunch with soft drinks or water
● Starters, mains, and desserts featuring clean, flavour-forward Indian dishes
● Balanced portions suited for workday dining
● A relaxed, welcoming space ideal for meetings and weekday breaks
Rohini’s Business Lunch offers great value, steady flavour, and a comfortable setting, making it an easy choice for anyone craving Indian food in the JLT area. It is straightforward, satisfying, and designed to brighten up the middle of a busy day.

Business Lunch Details:
● Monday to Friday | 12:30 pm to 3:30 pm
● AED 80 for 2 courses, AED 95 for 3 courses (with soft drinks or water)