Tech News
HP Workforce Solutions Advances Strategy to Deliver Exceptional Employee Experiences
At HP Imagine, the company’s annual event for media and analysts, HP Workforce Solutions division (HPWS) announced a series of significant advancements designed to enable companies to achieve growth by delivering more personalized, fulfilling experiences.
As part of this, HP is expanding access to HP Workforce Experience Platform, giving IT managers access to enhanced tools, data and insights to ensure their employees are connected and productive. For customers wanting HP to manage their IT environment, HP is announcing advanced monitoring solutions and global availability of HP Managed Collaboration Services that proactively remediate incidents before employees are impacted. And when technology does fail, HP is launching a new service that helps get employees back up and running quickly. HP is also introducing a new service to help companies harness the power of AI to drive further productivity in the workforce and expanded refurbishment programs to drive a more circular economy.
“We are at the intersection of two major trends – AI and Flexible Work – and both are having a profound impact on our lives,” said Dave Shull, President of HP Workforce Solutions. “At the same time, employees want greater fulfillment and companies want improved productivity. Our Future-Ready portfolio of software and solutions helps guide companies through this shift.”
Keeping Employees Engaged and Productive
HP Workforce Experience Platform Expands Beta Access and Introduces New Features
HP Workforce Experience Platform – a platform that intelligently anticipates and resolves digital friction across every employee endpoint from a single dashboard – has been in private beta for three months with more than 270K devices enrolled.
HP is now expanding access by making the Workforce Experience Platform Beta available to new or renewing HP Proactive Insights customers in the United States at no extra cost.
As part of the new release, HP is rolling out new features that enable customers to monitor, secure, and manage printer performance at scale, in addition to PCs. New capabilities in AI-powered fleet management and employee sentiment analysis will help reduce IT support tickets and employee downtime through proactive anomaly detection and smart recommendations.
Additionally, HP Workforce Experience Platform supports integrations with Microsoft Power BI, Power Automate and Tableau (available now), and plans to support Microsoft Intune and ServiceNow in a future release, enabling IT to leverage Workforce Experience Platform data easily and securely within their existing workflows. This means IT has a more holistic view of their device fleet, better data accuracy, and more tailored IT operations that help drive down expenses and improve return on investment.
New Global Command Centers for Advanced Monitoring Capabilities
As companies look to shift their IT support from a reactive to a proactive approach, HP is announcing advanced Monitoring and Management capabilities – enabled by new global command centers – to help customers monitor and manage both HP and non-HP devices across the world, including detecting and remediating incidents.
Leveraging telemetry, HP monitors thousands of data points in conference room equipment, printers, and PCs. This enables HP Service Experts to detect and identify issues and take remote actions to proactively remediate incidents before employees are impacted. These HP Managed Services are available globally for HP’s managed solutions customers and sold through direct channels.
Industry’s First Out-of-band Diagnostics and Remediation Capability Data shows that 90% of employees prefer flexible or hybrid work. Employees have also come to expect the same level of support remotely that they would receive in an office. But existing remote support tools can’t always address the problem, like when a PC crashes and won’t reboot.
To help reduce the time and frustration involved in restoring productivity for both hybrid employees and IT, HP is introducing a new HP out-of-band remediation service, the industry’s most advanced remote remediation technology, that enables more PC issues to be fixed remotely than ever before – even if the PC won’t boot. HP is the first PC manufacturer to use out-of-band technology to securely connect to remote PCs below the OS, using an encrypted cloud connection. This allows HP support agents full keyboard, video and mouse (KVM) control to diagnose and fix more complex issues like boot failures, imaging and BIOS issues — with virtually no assistance from the end user. This industry-first remediation service is expected to be available later this year in North America and the EU as an add-on to an HP Essential, Premium or Premium+ Support package with the purchase of any new Intel vPro enabled PC direct from HP or an authorized reseller. HP plans to expand the service feature availability across other commercial PCs in the coming months.
New AI Advisory Services Help Customers Tap into the Potential of Microsoft Copilot
HP is also announcing a new AI advisory service to help customers tap into the full potential of Microsoft 365 Copilot. This new AI advisory service will evaluate a company’s current setup and readiness for AI, conduct interactive workshops to help companies maximize the benefits of AI, and help companies plan for rolling out new AI tools. This new AI Advisory Service is expected to be available in November 2024 in the US, UK, France, Spain, Ireland, and Germany.
Creating Collaborative Team Experiences
Managed Collaboration Services Now Available to Customers Worldwide
In today’s flexible working world, video collaboration connects more employees than ever before. To help customers modernize and maintain their conference rooms, HP is announcing global availability of HP Managed Collaboration Services. HP Managed Collaboration Services uses Poly and HP gear to deliver exceptional meeting experiences with flexible, reliable, managed room solutions that ensure every space is video-enabled, and ready to be used. Learn more here.
Driving Societal Impact
HP is committed to accelerating equitable access to education, healthcare, and economic opportunity for those who are systemically excluded so they can participate and thrive in a digital economy. HP’s new services and programs help give technology a second life while delivering hope around the world.
Expanded Portfolio of HP Certified Refurbished Hardware
With growing customer demand for high-quality, reliable second-life devices, HP is announcing expansion of its HP Certified Refurbished hardware portfolio to now include LaserJet Multi-Function Printers, available for Managed Print Solutions customers in the United States.
Each HP Certified Refurbished device undergoes rigorous refurbishment and inspection processes, utilizes approved HP parts, and comes backed by HP Support for added peace of mind. The LaserJet offerings are the latest addition to the HP Certified Refurbished hardware portfolio, which also includes availability of HP EliteBook 800 G6 and G7 series notebooks in the United States and France.
Delivering HOPE Around the World
HP is expanding HOPE Recycling Futures – HP’s signature program that helps companies connect and uplift children. HOPE Recycling Futures receives devices from organizations who would otherwise dispose of them, works with its partners to erase existing data and refurbish the devices. HP then coordinates with vetted non-governmental organizations to deliver the devices to schools serving vulnerable and marginalized youth — all at no cost to the company or receiving organization.
HOPE Recycling Futures is already partnering with companies across the EU, UK, Switzerland, India, Singapore, and Brazil, and will now extend this partnership to include Mexico. More than 16,000 children in 22 countries have benefited from the program through 72 donation projects to date.
By giving their PCs a second life for kids in need through HOPE Recycling Futures, businesses can play a crucial role in reducing e-waste and empowering the next generation with the tools they need to thrive in a digital world.
Tech News
TRENDS IN AI COMPLIANCE INFLUENCING HOW GCC COMPANIES OPERATE

Across the GCC, national growth strategies, with Saudi Arabia’s Vision 2030, the UAE’s National AI Strategy 2031, and Qatar’s national roadmap, place AI at the centre of economic diversification. McKinsey estimates AI adoption at roughly 84% across GCC organisations, with a potential $320 billion economic impact for the Middle East by 2030. As deployment accelerates, regulatory compliance is a defining factor separating ambition from sustainable scale. Shaffra, an AI research and applications company building autonomous AI teams for enterprises and governments, sees six clear shifts reshaping how companies operate.
1. Regulation is accelerating adoption in high-stakes sectors
Government entities, financial services, telecom, aviation, and large semi-government organisations are moving fastest. These sectors operate at scale, face strict efficiency mandates, and function under constant regulatory oversight. Healthcare and energy are advancing more cautiously due to safety and data sensitivity. In many cases, the more regulated the industry, the faster AI deployment progresses. However, rapid scaling also exposes governance weaknesses, particularly where documentation, ownership, and oversight mechanisms are underdeveloped.
2. Compliance is prerequisite for scale
Over the past year, 88% of Middle East CEOs have reported generative AI uptake. Today, organisations increasingly require audit trails, explainability, clear data lineage and residency controls, defined performance thresholds, and enforceable human oversight mechanisms. With one in four Middle East consumers citing privacy as a primary concern, compliance is being treated as a post-deployment validation exercise; it is a structural requirement for scaling AI responsibly.
3. Sovereign AI and data residency are shaping architecture
AI governance in the GCC is being influenced less by standalone AI laws and more by data protection and cybersecurity frameworks. The UAE’s federal data protection law, Saudi Arabia’s PDPL under SDAIA, and Oman’s PDPL reinforce lawful processing and cross-border controls. In highly regulated sectors such as banking, healthcare, energy, and telecommunications, data residency and local control over models are strategic imperatives. Sovereign AI is evolving from a policy ambition into an operational requirement affecting infrastructure, vendor selection, and system design.
4. Human accountability is being reasserted
When organisations deploy AI without defining who owns the decision, when human escalation is required, and what the system is permitted or restricted from doing, they create either over-reliance or under-utilisation. Without clearly defined ownership and documented review controls, accountability weakens and regulatory exposure increases.
For instance, DIFC reinforces responsible AI use in personal data processing. High-impact decisions involving legal standing, fraud, employment, healthcare guidance, or public sector determinations that affect citizens need to involve human oversight, while AI handles speed, consistency, and automation of repetitive tasks. High-impact decisions should involve accountable human oversight.
5. Governance maturity slows deployment activity
Many organisations are AI-active but still developing governance maturity. Common governance gaps are structural rather than technical. Multiple pilots often run in parallel, tool adoption is fragmented, and accountability is split across IT, legal, risk, and business functions. Growing enterprises often lack a central AI governance owner, a comprehensive use-case inventory, consistent vendor and model risk assessment, and formal escalation protocols. Policies may exist at the board level, yet it is not consistently embedded into day-to-day operations. Addressing this gap requires governance to be built into workflows from the outset.
6. Continuous auditing is discipline
Studies indicate that a majority of ML models degrade over time, through model drift, hidden bias, or misuse vulnerabilities. Initial audits frequently reveal undocumented use cases, weak access segmentation, insufficient logging, and unclear review protocols. Effective governance requires compliance with international and local data residency rules, structured risk tiering, data lineage validation, access controls, bias testing, performance benchmarking, and defined incident response procedures. High-impact systems warrant quarterly reviews supported by continuous monitoring, while lower-risk applications still require periodic reassessment. Governance is increasingly measured through evidence rather than policy statements. Boards are asking for dashboards, logs, and audit artefacts — not policy PDFs.
Governance is being considered as part of AI infrastructure. Compliance frameworks are evolving into operational architecture embedded within systems, workflows, and accountability models. The organisations that will lead in the GCC are those that design governance at the same time they design capability, ensuring AI scales with discipline rather than risk.
Tech News
PNY ANNOUNCES STRATEGIC PARTNERSHIP WITH F5 TO ACCELERATE THE ADOPTION OF SECURE, HIGH-PERFORMANCE INFRASTRUCTURE IN EMEA

PNY Technologies, a leading distributor of technology solutions and long-standing NVIDIA partner, today announced a partnership with F5, the global leader in delivering and securing
This agreement aims to strengthen access for enterprises across the EMEA region to advanced solutions designed to optimise, secure, and accelerate applications and IT infrastructures.
As AI adoption continues to accelerate, performance, data flow management, and application security are becoming critical priorities. Through this partnership, the F5 Application Delivery and Security Platform (ADSP) will complement PNY’s AI Factory ecosystem by providing advanced capabilities for traffic management, application security, and performance optimisation across on-premises, cloud, and hybrid environments.
PNY will leverage its technical expertise, partner network, and logistics capabilities to facilitate the deployment of F5 ADSP solutions for enterprises, system integrators, and service providers throughout the region.
“Collaboration between PNY, a specialist distributor of NVIDIA AI Factory solutions across the EMEA region, and F5 represents a major step forward for AI-dedicated infrastructure,” said Laurent Chapoulaud, VP Marketing at PNY. “Together, we optimise GPU environments through accelerated data flows and enhanced application security. This synergy between infrastructure and intelligent traffic management enables the deployment of AI architectures that are high-performance, resilient, and scalable.”
“This partnership brings together complementary strengths that directly benefit our partners and customers,” said Nasser El Abdouli, Regional VP EMEA Channel Sales, F5. “PNY’s longstanding partnership with NVIDIA, combined with F5’s growing AI-focused application delivery and security offerings, allows us to help partners capably respond to the rapidly increasing demand for secure and scalable AI infrastructure across EMEA.”
Through this collaboration, PNY and F5 aim to support enterprises in their strategic initiatives related to hybrid multicloud, cybersecurity, and application performance optimisation, while simplifying access to next-generation technologies.
Tech News
MIDDLE EAST CONFLICT DRIVING A SURGE IN SCAMS, DEEPFAKES, AND GOVERNMENT IMPERSONATION

Cybercriminals don’t wait for the dust to settle. As conflict escalates across the Middle East, a parallel threat has emerged targeting ordinary people through their inboxes and social media feeds.
On 4 March, the UAE Ministry of Interior warned the public about fraudulent emails impersonating government emergency services, falsely claiming that residents must complete a mandatory registration form to receive state support or insurance coverage. The emails bore hallmarks of official government communications, making them convincingly deceptive. They are designed to exploit fear, urgency, and the instinct to comply with perceived authority. These messages are already circulating.
Alongside financial scams, verified fact-checkers have identified AI-generated and mislabelled footage circulating online as supposed evidence of attacks in the UAE. This includes video from Bahrain that was picked up by international media outlets and incorrectly broadcast as a Dubai drone strike. Fabricated videos of the Burj Khalifa collapsing, AI-generated missile strike imagery, and decade-old footage repackaged as current events have also circulated widely. In another example, a supposed “before and after” satellite image of Dubai showing smoke rising over the city was mislabelled — the image was actually from Sharjah, the neighbouring emirate. In many cases, the content spread faster than the corrections. Dubai Police have warned that sharing unverified information can carry criminal penalties under UAE law, including fines of no less than AED 200,000. Despite these warnings, the flow of misleading content has not slowed.
KnowBe4 warns patterns observed during previous conflicts and crises, including the war in Ukraine and the COVID-19 pandemic, the public should also expect charity and donation scams exploiting humanitarian concern, phishing emails disguised as embassy or government alerts, and deepfake imagery engineered to provoke fear or spread disinformation.
Dr. Martin Kraemer, CISO Advisor at KnowBe4 said, “Crises are the most reliable recruitment tool bad actors have. When people are frightened and searching for information, they are not necessarily looking for the truth. They are looking for confirmation of what they already fear. That is exactly what scammers and disinformation actors exploit. What we are seeing right now, fake government emergency emails, mislabelled footage, AI-generated imagery, is not random. It is targeted, and it is designed to exploit the gap between what people feel and what they know. The antidote is not panic. It is discipline: pause, question the source, and go directly to official channels before acting on anything. That’s precisely how governments and organizations are educating people to react in stressful situations.”
What the Public Can Do Right Now
KnowBe4 urges residents, travellers, and anyone following events in the region to apply the following principles:
- Treat urgency as a warning sign. Any message that pressures you to act quickly, register now, donate immediately, confirm your details before midnight, is likely designed to stop you thinking clearly.
- Verify before you share. Before forwarding footage or information, check whether it has been verified by a reputable news outlet or official source. Reverse image searches take seconds and can prevent significant harm.
- Go directly to official sources. If you receive communications claiming to be from a government ministry, embassy, or emergency service, navigate directly to their official website rather than clicking any link in the message.
- Question what you see. AI-generated imagery has reached a level of quality where video alone is no longer reliable evidence. Look for verification from multiple credible sources before drawing conclusions.
- Report suspicious communications. In the UAE, suspected scam emails or messages should be reported to the relevant authorities. Do not engage with the sender.
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