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HP Workforce Solutions Advances Strategy to Deliver Exceptional Employee Experiences

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At HP Imagine, the company’s annual event for media and analysts, HP Workforce Solutions division (HPWS) announced a series of significant advancements designed to enable companies to achieve growth by delivering more personalized, fulfilling experiences.

As part of this, HP is expanding access to HP Workforce Experience Platform, giving IT managers access to enhanced tools, data and insights to ensure their employees are connected and productive. For customers wanting HP to manage their IT environment, HP is announcing advanced monitoring solutions and global availability of HP Managed Collaboration Services that proactively remediate incidents before employees are impacted. And when technology does fail, HP is launching a new service that helps get employees back up and running quickly. HP is also introducing a new service to help companies harness the power of AI to drive further productivity in the workforce and expanded refurbishment programs to drive a more circular economy.

“We are at the intersection of two major trends – AI and Flexible Work – and both are having a profound impact on our lives,” said Dave Shull, President of HP Workforce Solutions. “At the same time, employees want greater fulfillment and companies want improved productivity. Our Future-Ready portfolio of software and solutions helps guide companies through this shift.”

Keeping Employees Engaged and Productive

HP Workforce Experience Platform Expands Beta Access and Introduces New Features

HP Workforce Experience Platform – a platform that intelligently anticipates and resolves digital friction across every employee endpoint from a single dashboard – has been in private beta for three months with more than 270K devices enrolled.

HP is now expanding access by making the Workforce Experience Platform Beta available to new or renewing HP Proactive Insights customers in the United States at no extra cost.

As part of the new release, HP is rolling out new features that enable customers to monitor, secure, and manage printer performance at scale, in addition to PCs. New capabilities in AI-powered fleet management and employee sentiment analysis will help reduce IT support tickets and employee downtime through proactive anomaly detection and smart recommendations.

Additionally, HP Workforce Experience Platform supports integrations with Microsoft Power BI, Power Automate and Tableau (available now), and plans to support Microsoft Intune and ServiceNow in a future release, enabling IT to leverage Workforce Experience Platform data easily and securely within their existing workflows. This means IT has a more holistic view of their device fleet, better data accuracy, and more tailored IT operations that help drive down expenses and improve return on investment.

New Global Command Centers for Advanced Monitoring Capabilities

As companies look to shift their IT support from a reactive to a proactive approach, HP is announcing advanced Monitoring and Management capabilities – enabled by new global command centers – to help customers monitor and manage both HP and non-HP devices across the world, including detecting and remediating incidents.

Leveraging telemetry, HP monitors thousands of data points in conference room equipment, printers, and PCs. This enables HP Service Experts to detect and identify issues and take remote actions to proactively remediate incidents before employees are impacted. These HP Managed Services are available globally for HP’s managed solutions customers and sold through direct channels.

Industry’s First Out-of-band Diagnostics and Remediation Capability Data shows that 90% of employees prefer flexible or hybrid work. Employees have also come to expect the same level of support remotely that they would receive in an office. But existing remote support tools can’t always address the problem, like when a PC crashes and won’t reboot.

To help reduce the time and frustration involved in restoring productivity for both hybrid employees and IT, HP is introducing a new HP out-of-band remediation service, the industry’s most advanced remote remediation technology, that enables more PC issues to be fixed remotely than ever before – even if the PC won’t boot. HP is the first PC manufacturer to use out-of-band technology to securely connect to remote PCs below the OS, using an encrypted cloud connection. This allows HP support agents full keyboard, video and mouse (KVM) control to diagnose and fix more complex issues like boot failures, imaging and BIOS issues — with virtually no assistance from the end user. This industry-first remediation service is expected to be available later this year in North America and the EU as an add-on to an HP Essential, Premium or Premium+ Support package with the purchase of any new Intel vPro enabled PC direct from HP or an authorized reseller. HP plans to expand the service feature availability across other commercial PCs in the coming months.

New AI Advisory Services Help Customers Tap into the Potential of Microsoft Copilot

HP is also announcing a new AI advisory service to help customers tap into the full potential of Microsoft 365 Copilot. This new AI advisory service will evaluate a company’s current setup and readiness for AI, conduct interactive workshops to help companies maximize the benefits of AI, and help companies plan for rolling out new AI tools. This new AI Advisory Service is expected to be available in November 2024 in the US, UK, France, Spain, Ireland, and Germany.

Creating Collaborative Team Experiences

Managed Collaboration Services Now Available to Customers Worldwide

In today’s flexible working world, video collaboration connects more employees than ever before. To help customers modernize and maintain their conference rooms, HP is announcing global availability of HP Managed Collaboration Services. HP Managed Collaboration Services uses Poly and HP gear to deliver exceptional meeting experiences with flexible, reliable, managed room solutions that ensure every space is video-enabled, and ready to be used. Learn more here.

Driving Societal Impact

HP is committed to accelerating equitable access to education, healthcare, and economic opportunity for those who are systemically excluded so they can participate and thrive in a digital economy. HP’s new services and programs help give technology a second life while delivering hope around the world.

Expanded Portfolio of HP Certified Refurbished Hardware

With growing customer demand for high-quality, reliable second-life devices, HP is announcing expansion of its HP Certified Refurbished hardware portfolio to now include LaserJet Multi-Function Printers, available for Managed Print Solutions customers in the United States.

Each HP Certified Refurbished device undergoes rigorous refurbishment and inspection processes, utilizes approved HP parts, and comes backed by HP Support for added peace of mind. The LaserJet offerings are the latest addition to the HP Certified Refurbished hardware portfolio, which also includes availability of HP EliteBook 800 G6 and G7 series notebooks in the United States and France.

Delivering HOPE Around the World

HP is expanding HOPE Recycling Futures – HP’s signature program that helps companies connect and uplift children. HOPE Recycling Futures receives devices from organizations who would otherwise dispose of them, works with its partners to erase existing data and refurbish the devices. HP then coordinates with vetted non-governmental organizations to deliver the devices to schools serving vulnerable and marginalized youth — all at no cost to the company or receiving organization.

HOPE Recycling Futures is already partnering with companies across the EU, UK, Switzerland, India, Singapore, and Brazil, and will now extend this partnership to include Mexico. More than 16,000 children in 22 countries have benefited from the program through 72 donation projects to date.

By giving their PCs a second life for kids in need through HOPE Recycling Futures, businesses can play a crucial role in reducing e-waste and empowering the next generation with the tools they need to thrive in a digital world.

Tech Features

TrendAI™Expands Vision One with New Security Capabilities for AI Agents and Application Development

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TrendAI™, the global AI security leader and enterprise business unit of Trend Micro  Incorporated (TYO: 4704; TSE: 4704), has announced new capabilities for TrendAI Vision One™. These include the private preview of Autonomous Vulnerability Discovery and expanded support for Claude’s Compliance API, which now covers Claude Code and Cowork sessions. Together, these services help enterprises identify exploitable vulnerabilities in source code before attackers do, investigate how AI agents operate, and maintain oversight as AI adoption scales.

The need for this oversight is growing rapidly across the region. According to research conducted by The Harris Poll for Dataiku, 62% of UAE chief information officers believe their organisation have more than 50 AI agents running in production, yet only 18% have a fully unified view of agents across platforms, data environments, and business applications. At the same time, AI is accelerating both how quickly code is written and how quickly attackers can identify flaws. Security teams therefore need to keep pace with AI adoption without losing visibility into what is happening across their environments.

The new capabilities extend TrendAI Vision One™ across both software development and AI agent activity. TrendAI Vision One™ Autonomous Vulnerability Discovery is powered by AESIR, TrendAI’s agentic exploit-remediation engine, which identifies and validates vulnerabilities, including zero-days. It also verifies fixes in customer source code. The engine uses purpose-built, multi-model AI architecture that relies primarily on Anthropic models and has outperformed single-model and agentic system scores on the CyberGym Leaderboard. Every finding is validated by experts from the TrendAI™ Zero-Day Initiative™ (ZDI), the world’s largest vendor-agnostic bug bounty programme. The Autonomous Vulnerability Discovery is deployed and operated on Amazon Bedrock from Amazon Web Services (AWS), enabling the full workflow to run within the customer’s AWS environment

In parallel, the expanded Claude Compliance API integration brings Claude Code and Cowork session records from Claude Enterprise into TrendAI Vision One™.  These records include prompts, responses, and tool calls, each tied to a verified user. It enables security teams to investigate AI activity in context, correlate it with endpoint, identity, cloud and network signals, and build custom detections for relevant agent behaviour.

Commenting on the announcement, Salah Suleiman, Managing Director, South Gulf, TrendAI™, said, “AI is changing both how software is built and how work gets done across the enterprise. Code is being written faster than ever, while AI agents are increasingly able to access systems, call tools and act on behalf of users. As organisations across the UAE and the wider region scale AI at pace, their security teams need to identify vulnerabilities early while maintaining clear visibility into what AI systems are doing and whether their actions align with organisational policies. With these additions to TrendAI Vision One™, we are helping organisations move faster with AI while maintaining the context, oversight and control needed to do so securely.”

TrendAI Vision One™ also continues to ingest activity logs from Claude Enterprise, covering user logins, administrative actions and configuration changes, as well as from Claude Platform, covering administrative, system and resource events. Autonomous Vulnerability Discovery is now available in private preview to select enterprise customers running on AWS, while Claude’s Compliance API integration in TrendAI Vision One™ is available to TrendAI Vision One™ customers using Claude Enterprise.

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ZWSOFT and Logicom Saudi Arabia Partner to Expand Access to Professional CAD Solutions in the Kingdom

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The Strategic distribution partnership aims to accelerate digital transformation across Saudi Arabia’s architecture, engineering and construction sector

ZWSOFT, a global provider of engineering design software, has appointed Logicom Saudi Arabia as their distributor in the Kingdom, strengthening access to professional computer-aided design (CAD) solutions for local businesses.

The partnership combines ZWSOFT’s engineering software expertise with Logicom’s established distribution capabilities and local partner network to support Saudi Arabia’s architecture, engineering and construction (AEC) sector. The collaboration aims to help businesses improve productivity and modernise workflows through accessible, high-performance and cost-efficient design technologies.

At the heart of the offering is ZWCAD, ZWSOFT’s flagship CAD solution, featuring DWG compatibility, a familiar design environment and cost-efficient licensing. The partnership will help resellers, system integrators and end customers access these solutions and address evolving project requirements, supporting the Kingdom’s wider digital transformation ambitions under Vision 2030.

Naim AlHammami, Country Manager, ZWSOFT Saudi Arabia, said: “With the surging demand for advanced tech solutions in Saudi Arabia, ZWSOFT set out to find a proven, high-caliber distribution partner. Logicom Saudi Arabia is uniquely qualified to drive this expansion, backed by a strong product ecosystem and an established track record in enterprise hardware and software distribution.”

Fadi Karzon, General Manager of Logicom Saudi Arabia, said: “We are pleased to partner with ZWSOFT to bring innovative and cost-effective CAD solutions closer to businesses across Saudi Arabia. By combining ZWSOFT’s technology with Logicom’s local market expertise and strong partner ecosystem, we aim to empower our partners and customers with the tools they need to enhance productivity, drive innovation and support the Kingdom’s digital transformation goals.”

Through this partnership, ZWSOFT and Logicom aim to expand the availability of professional design software across Saudi Arabia and strengthen support for the country’s growing engineering and construction industries.

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PlanRadar Research Highlights Project Delivery Risks for UAE Construction Teams Ahead of 2027

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PlanRadar, a leading platform for digital documentation, communication and reporting in construction and real estate projects, has highlighted key project delivery risks facing construction teams as activity across the UAE continues to grow.

PlanRadar’s Construction Survey Report 2026: Managing Project Changes in the Age of AI surveyed 1,728 construction professionals responsible for on-time and on-budget delivery across 14 countries in Europe, the Middle East and Asia-Pacific, including the UAE and Saudi Arabia. The findings were also explored in PlanRadar’s webinar, Managing Mid-Project Changes in the Age of AI.

The research comes as UAE construction output is projected to reach US$130.8 billion by 2029, up from a record US$107.2 billion in 2024, according to Knight Frank. As project volumes and stakeholder complexity increase, the ability to manage changes, approvals and project records efficiently will remain central to delivery performance.

One of the clearest concerns identified in PlanRadar’s research is the impact of delayed approvals and slow responses. These were the most common pain points reported in the management of mid-project changes, including RFIs, change orders and variation requests. Nearly three-quarters of respondents said approvals are often received after agreed timeframes, while one in four estimated that delayed approvals typically add more than a month to project timelines.

Among teams where approvals are almost always late, month-long project delays were more than twice as likely as among those where late approvals are rare.

Ibrahim Imam, Co-Founder and Co-CEO of PlanRadar, said: “In a market delivering projects at the UAE’s current pace, small delays in decision-making can quickly become much larger delivery problems. Going into 2027, companies need clearer ownership, predefined approval routes and faster access to the information decision-makers need. The aim is not to eliminate change—change is inevitable—but to ensure every change is visible, traceable and acted on before it affects programme or cost.”

PlanRadar’s findings also show the financial impact of unmanaged changes. Two in three respondents said that mid-project changes lead to budget overruns in many or most of their projects. However, the research indicates that stronger process control can improve outcomes: four in five respondents using a central digital tool to track changes reported an improved ability to control costs or protect project margins.

Information fragmentation is another challenge. Nearly eight in ten respondents said that at least half of their project documentation is spread across unconsolidated channels, including emails, messages, phone calls and verbal instructions. Among those who could easily locate documentation, 70% felt confident that their records clearly showed responsibility for delays and cost impacts—double the proportion among those who found documentation difficult to locate.

Administrative workload compounds these pressures. Nearly half of respondents reported spending 11 or more hours each week on administrative tasks. Among those using a central digital tool with integrated AI functionality, two in three said they save at least two hours per week, per project, on administration and coordination.

Andrey Belogortsev, Regional Manager for MENA and APAC at PlanRadar, said: “The immediate opportunity for construction teams is to build reliable, connected workflows around the information already being generated on site. When changes, approvals and supporting evidence are captured in one accessible record, teams can identify issues earlier, engage the right people faster and maintain accountability throughout the project lifecycle.”

“AI can add real value when it is applied to repetitive, time-consuming work within those controlled workflows. It should support professional judgement—not replace it—by giving project teams more time to focus on decisions, risks and exceptions that require their expertise.”

The survey found that 58% of respondents believe AI can reduce workload across their biggest day-to-day challenges, while 65% believe it can streamline major administrative tasks.

Building on this need, PlanRadar has introduced AI Agents, allowing customers to create agents in plain language or use ready-made options to complete defined actions. Each action is logged, attributed and limited to the permissions of the user who created the agent, enabling teams to automate routine work while retaining oversight and control.

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