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HP Workforce Solutions Advances Strategy to Deliver Exceptional Employee Experiences

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At HP Imagine, the company’s annual event for media and analysts, HP Workforce Solutions division (HPWS) announced a series of significant advancements designed to enable companies to achieve growth by delivering more personalized, fulfilling experiences.

As part of this, HP is expanding access to HP Workforce Experience Platform, giving IT managers access to enhanced tools, data and insights to ensure their employees are connected and productive. For customers wanting HP to manage their IT environment, HP is announcing advanced monitoring solutions and global availability of HP Managed Collaboration Services that proactively remediate incidents before employees are impacted. And when technology does fail, HP is launching a new service that helps get employees back up and running quickly. HP is also introducing a new service to help companies harness the power of AI to drive further productivity in the workforce and expanded refurbishment programs to drive a more circular economy.

“We are at the intersection of two major trends – AI and Flexible Work – and both are having a profound impact on our lives,” said Dave Shull, President of HP Workforce Solutions. “At the same time, employees want greater fulfillment and companies want improved productivity. Our Future-Ready portfolio of software and solutions helps guide companies through this shift.”

Keeping Employees Engaged and Productive

HP Workforce Experience Platform Expands Beta Access and Introduces New Features

HP Workforce Experience Platform – a platform that intelligently anticipates and resolves digital friction across every employee endpoint from a single dashboard – has been in private beta for three months with more than 270K devices enrolled.

HP is now expanding access by making the Workforce Experience Platform Beta available to new or renewing HP Proactive Insights customers in the United States at no extra cost.

As part of the new release, HP is rolling out new features that enable customers to monitor, secure, and manage printer performance at scale, in addition to PCs. New capabilities in AI-powered fleet management and employee sentiment analysis will help reduce IT support tickets and employee downtime through proactive anomaly detection and smart recommendations.

Additionally, HP Workforce Experience Platform supports integrations with Microsoft Power BI, Power Automate and Tableau (available now), and plans to support Microsoft Intune and ServiceNow in a future release, enabling IT to leverage Workforce Experience Platform data easily and securely within their existing workflows. This means IT has a more holistic view of their device fleet, better data accuracy, and more tailored IT operations that help drive down expenses and improve return on investment.

New Global Command Centers for Advanced Monitoring Capabilities

As companies look to shift their IT support from a reactive to a proactive approach, HP is announcing advanced Monitoring and Management capabilities – enabled by new global command centers – to help customers monitor and manage both HP and non-HP devices across the world, including detecting and remediating incidents.

Leveraging telemetry, HP monitors thousands of data points in conference room equipment, printers, and PCs. This enables HP Service Experts to detect and identify issues and take remote actions to proactively remediate incidents before employees are impacted. These HP Managed Services are available globally for HP’s managed solutions customers and sold through direct channels.

Industry’s First Out-of-band Diagnostics and Remediation Capability Data shows that 90% of employees prefer flexible or hybrid work. Employees have also come to expect the same level of support remotely that they would receive in an office. But existing remote support tools can’t always address the problem, like when a PC crashes and won’t reboot.

To help reduce the time and frustration involved in restoring productivity for both hybrid employees and IT, HP is introducing a new HP out-of-band remediation service, the industry’s most advanced remote remediation technology, that enables more PC issues to be fixed remotely than ever before – even if the PC won’t boot. HP is the first PC manufacturer to use out-of-band technology to securely connect to remote PCs below the OS, using an encrypted cloud connection. This allows HP support agents full keyboard, video and mouse (KVM) control to diagnose and fix more complex issues like boot failures, imaging and BIOS issues — with virtually no assistance from the end user. This industry-first remediation service is expected to be available later this year in North America and the EU as an add-on to an HP Essential, Premium or Premium+ Support package with the purchase of any new Intel vPro enabled PC direct from HP or an authorized reseller. HP plans to expand the service feature availability across other commercial PCs in the coming months.

New AI Advisory Services Help Customers Tap into the Potential of Microsoft Copilot

HP is also announcing a new AI advisory service to help customers tap into the full potential of Microsoft 365 Copilot. This new AI advisory service will evaluate a company’s current setup and readiness for AI, conduct interactive workshops to help companies maximize the benefits of AI, and help companies plan for rolling out new AI tools. This new AI Advisory Service is expected to be available in November 2024 in the US, UK, France, Spain, Ireland, and Germany.

Creating Collaborative Team Experiences

Managed Collaboration Services Now Available to Customers Worldwide

In today’s flexible working world, video collaboration connects more employees than ever before. To help customers modernize and maintain their conference rooms, HP is announcing global availability of HP Managed Collaboration Services. HP Managed Collaboration Services uses Poly and HP gear to deliver exceptional meeting experiences with flexible, reliable, managed room solutions that ensure every space is video-enabled, and ready to be used. Learn more here.

Driving Societal Impact

HP is committed to accelerating equitable access to education, healthcare, and economic opportunity for those who are systemically excluded so they can participate and thrive in a digital economy. HP’s new services and programs help give technology a second life while delivering hope around the world.

Expanded Portfolio of HP Certified Refurbished Hardware

With growing customer demand for high-quality, reliable second-life devices, HP is announcing expansion of its HP Certified Refurbished hardware portfolio to now include LaserJet Multi-Function Printers, available for Managed Print Solutions customers in the United States.

Each HP Certified Refurbished device undergoes rigorous refurbishment and inspection processes, utilizes approved HP parts, and comes backed by HP Support for added peace of mind. The LaserJet offerings are the latest addition to the HP Certified Refurbished hardware portfolio, which also includes availability of HP EliteBook 800 G6 and G7 series notebooks in the United States and France.

Delivering HOPE Around the World

HP is expanding HOPE Recycling Futures – HP’s signature program that helps companies connect and uplift children. HOPE Recycling Futures receives devices from organizations who would otherwise dispose of them, works with its partners to erase existing data and refurbish the devices. HP then coordinates with vetted non-governmental organizations to deliver the devices to schools serving vulnerable and marginalized youth — all at no cost to the company or receiving organization.

HOPE Recycling Futures is already partnering with companies across the EU, UK, Switzerland, India, Singapore, and Brazil, and will now extend this partnership to include Mexico. More than 16,000 children in 22 countries have benefited from the program through 72 donation projects to date.

By giving their PCs a second life for kids in need through HOPE Recycling Futures, businesses can play a crucial role in reducing e-waste and empowering the next generation with the tools they need to thrive in a digital world.

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62% OF SAUDI LEADERS ARE FAILING TO USE THEIR DATA EFFECTIVELY, NEW CLOUDERA REPORT FINDS

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Cloudera, the only company bringing AI to data anywhere, today released its latest global survey, The Data Readiness Index: Understanding the Foundations for Successful AI, examining how prepared enterprises are to support AI at scale. Surveying more than 300 IT leaders in the EMEA region, including strong insights from Saudi Arabia, the report finds that while AI adoption is growing, most organizations still lack the data foundation needed for success.

The findings highlight a sharp contrast in how effectively organizations track their data. Nearly 9 in 10 EMEA  IT leaders claim complete visibility into where all their data resides, compared to just 32% of respondents in Saudi Arabia. Furthermore, 62% of Saudi respondents cite data access restrictions as a major roadblock to effective data use.

This gap highlights an emerging ‘AI readiness illusion’: the belief that organizations are prepared to scale AI even as critical data challenges remain unresolved.

“Enterprises aren’t struggling to adopt AI, they’re struggling to operationalize it beyond experiments,” said Sergio Gago, Chief Technology Officer at Cloudera. “AI is only as effective as the data that fuels it. Without seamless access to all their data, organizations limit the accuracy, trust, and business value that AI can deliver. You can’t do AI without data.”

AI Adoption is High, but ROI Remains Elusive

While AI is now deeply embedded across the enterprise, achieving consistent returns on investment remains difficult due to a sharp geographical divide in implementation hurdles. Across EMEA, the struggle is largely centered on the inputs, with data quality issues (18%) and cost overruns (16%) cited as the primary causes of lackluster ROI. However, Saudi Arabia presents a different challenge focused on execution. In the Kingdom, weak integration into workflows is the overwhelming barrier at 29%, nearly doubling the concern over data quality, which sits at 15%.

These regional nuances are further tangled by significant infrastructure limitations. Around 65% of respondents in KSA report that performance constraints have hindered operational initiatives, highlighting the immense difficulty of scaling AI across fragmented environments.

Bridging The Data Gap

At the core of these challenges is a significant disconnect between data optimism and operational reality.

The report highlights that 95% of KSA respondents are highly confident in their data, but only 32% of that data is currently fully governed. While this outpaces the broader EMEA region, where only 26% of data is governed despite 91% confidence, it highlights a critical execution gap that organizations are now racing to fill.

The Kingdom is uniquely positioned to bridge this divide with 100% of Saudi respondents ready to adopt new governance frameworks, and 79% being extremely willing to transform their operations. This regional commitment suggests that Saudi Arabia’s proactive approach will likely outpace its peers in the race toward AI and digital maturity.

Strategic Alignment and the Accountability Gap

While leadership in both the EMEA and KSA regions understands the necessity of data infrastructure, the execution and accountability frameworks are worlds apart. More than 90% of EMEA respondents report a well-defined data strategy tied directly to business objectives, while only over half  (53%) of Saudi Arabian respondents feel the same level of alignment.

Accountability and internal culture further widen this divide. In EMEA, 69% of leaders hold the CIO or CTO chiefly responsible for data readiness, whereas in Saudi Arabia, only 35% place ultimate responsibility on this role, indicating a more emerging ownership structure.

Beyond accountability and alignment, respondents in Saudi Arabia face a unique internal hurdle: 50% struggle with insufficient data literacy, while nearly a third (32%) cite a lack of executive sponsorship.

Data Readiness Will Define the Next Phase of Enterprise AI

As enterprise AI shifts from experimentation to execution, data readiness is emerging as the defining factor separating leaders from laggards.

Organizations able to fully access and govern all their data, wherever it resides, are far better equipped to deliver trusted, scalable AI. Notably, every respondent in the report indicated their organization is willing to adapt existing frameworks to support true data readiness.

As enterprises confront the limits of the AI readiness illusion, the path forward is clear: unlocking AI’s full value will require more than ambition; it will demand genuine data readiness. Those that close this gap will be best positioned to drive lasting impact and lead the next era of intelligent business.

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OPTRO LAUNCHES AI-POWERED GRC CAPABILITIES FOR THE MODERN ENTERPRISE WITH AI GOVERNANCE, CYBER RISK, AND CONTINUOUS CONTROL MONITORING

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Optro, the leading AI-powered GRC platform empowering enterprises to transform risk into opportunity, has announced several product capabilities to boost the effectiveness of customers’ risk management programs and enable them to innovate with AI confidently and responsibly. These capabilities follow shortly after the company changed its name to reflect what its AI-powered GRC platform enables: a single, coherent view across infosec, compliance, risk, and audit.

“Cyber risk now moves at machine speed, and legacy GRC tools can no longer keep up,” said Happy Wang, Chief Product and Technology Officer at Optro. “By leveraging AI to predict cyber risk, surface real-time insights, and accelerate mitigation, we help organizations shift from reactive reporting to proactive risk defense—building a true system of action that is ready for the AI era.”

Optro’s latest Risk Intelligence report found that AI governance program maturity is advancing, but unevenly. AI adoption continues to outpace AI governance, with 85 percent of organizations reporting they have integrated AI into their core operations or deployed it across multiple functions, while only a quarter report comprehensive visibility into employee AI use. At the same time, only 34 percent of organizations report their AI governance program is strategic and continuously improving. As these challenges become increasingly prevalent across industries, Optro has released the following product capabilities to help customers turn clarity into action:

  • Unified AI Governance: Serves as the essential orchestration layer for AI governance. By bridging the gap between policies & frameworks, your AI tech stack, and human oversight, this capability enables a unified, automated approach. We ensure that AI risks are visible, compliance is streamlined, and governance policies are enforceable across your entire organization.
  • Cyber Risk: Vulnerability Risk Monitoring: Provides a clear narrative of how a specific vulnerability affects an organization’s security posture and bottom line. This AI-powered functionality enables customers to understand the true business impact of a vulnerability. Included with IT and Cyber Risk Management (formerly IT Risk Management), it’s a paradigm shift in how organizations defend their digital perimeter.
  • Continuous Control Monitoring: With AI-driven recommendations for the controls best suited for automation, and a library of ready-to-use monitor templates, teams can bypass manual setup to start monitoring controls immediately. This capability helps customers reduce manual effort, improve consistency, and gain more timely visibility into control performance. By automating evidence collection and surfacing potential issues earlier, teams can address gaps more efficiently and move toward a more continuous approach to assurance.
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MAGNA AI AND CORVIT NETWORKS FORGE STRATEGIC ALLIANCE TO ACCELERATE PAKISTAN’S NATIONAL AI DEVELOPMENT

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Magna AI, Inc., the global integrated‑value‑chain sovereign AI transformation leader established through a partnership between Trend Micro and Wistron Digital Technology Holding Company (WDH) in strategic collaboration with NVIDIA, today announced the signing of a Memorandum of Understanding (MoU) with Corvit Networks (Pvt.) Ltd., a leading technology training and digital services organization in Pakistan. The agreement establishes a strategic collaboration framework to advance sovereign AI infrastructure, platforms, and workforce capabilities aimed at accelerating Pakistan’s national AI transformation.

The partnership combines Magna’s expertise in AI engineering, infrastructure, and governance, with Corvit’s extensive nationwide reach across Pakistan’s government, enterprise, and academic ecosystems. Together, the organizations aim to support the development of scalable and secure AI capabilities designed to enable organizations across Pakistan to deploy Artificial Intelligence (AI) at national and enterprise scale.

This strategic initiative comes at a time when artificial intelligence is emerging as a critical driver of economic growth. According to a PwC report cited by the Saudi Data and AI Authority, AI could contribute up to 5.6% of GDP in economies comparable to Pakistan, potentially generating an AI-driven economic impact of $10–20 billion within Pakistan’s projected $60 billion digital economy by 2030. Globally, annual investment in AI-dedicated infrastructure is projected to reach $400 billion by 2030, underscoring the growing strategic importance of national AI infrastructure for economic competitiveness.

The collaboration will focus on developing the foundational building blocks required to support Pakistan’s AI ecosystem. This includes the joint development of sovereign AI data centers and AI factories designed to support government, public-sector, and enterprise workloads while meeting national data residency and regulatory requirements. Building on this foundation, the partnership will support the creation of next-generation AI applications tailored to priority sectors, including predictive intelligence, agentic AI systems, digital twins, and advanced operational analytics. Security and governance will remain central to the initiative, with enterprise-grade capabilities such as model protection, threat analytics, and AI-driven security operations aligned with national cybersecurity frameworks. Both organizations will also provide end-to-end AI transformation services to help institutions transition from readiness assessments to full-scale AI deployment, while investing in workforce development through AI academies, professional certification programs, and executive education initiatives designed to prepare Pakistan’s talent ecosystem for the AI economy.

“Artificial intelligence is rapidly becoming foundational to economic competitiveness and national innovation” said, Dr. Moataz BinAli, CEO, Magna AI. Pakistan stands at a pivotal moment in its digital transformation journey. Through this partnership with Corvit Networks, Magna aims to support the development of sovereign AI infrastructure, platforms, and talent capabilities that can help organizations across the country unlock the full potential of AI.”

“Corvit Networks has spent decades building trusted relationships across Pakistan’s technology ecosystem,” said Kashif Ul Haq, CEO, Corvit Networks (Pvt.) Ltd. “Combining our nationwide reach in enterprise enablement and technology education with Magna AI’s global expertise in AI infrastructure and transformation, we are committed to helping strengthen Pakistan’s digital capabilities and prepare the next generation of AI-ready talent.”

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