Hospitality
AI Should Empower, Not Replace, Human Hospitality
Exclusive Interview with Samir Abi Frem, CEO, Lokalee
Tell us about your journey in hospitality and the vision behind Lokalee
I’m the CEO of Advanced Digital Technology, developers of Lokalee. Prior to founding Lokalee in 2020, I worked for 20+ years in global hospitality IT, most recently as Corporate VP of IT with Rotana Hotels Management. Lokalee has allowed me to combine my passion for technology and hospitality.
Lokalee was born out of a vision to transform the way travellers experience their trips. We recognised a gap in the market for a content platform that seamlessly connects travellers with the hotel they’re staying at, and the authentic local experiences destinations have to offer.
What does Lokalee do and how does the platform help hotel owners and operators?
Lokalee is an AI-powered guest companion allowing guests to access hotel services and browse and book unique local experiences on one digital platform. From learning about the hotel’s facilities and promotions, ordering room service or extra pillows, to chatting with the concierge and booking unique local experiences, Lokalee brings all this together under one digital experience for the guest, while seamlessly integrating with a hotel’s existing apps and systems. Guests can browse and book everything a hotel and the destination have to offer, curated by our local experts and supported by our global partners.
Specifically designed for hotels and holiday homes, Lokalee was developed to help hoteliers enhance their guest experience and increase customer satisfaction, drive commission and ancillary revenue, and improve operational efficiency.
From your perspective, what is the biggest challenge hoteliers face right now?
Providing highly personalised guest experiences is a key priority for hoteliers in response to ever-evolving needs and expectations of travellers, but it’s often also one of their key challenges. We help hoteliers digitise their guest journey and provide unique and personalised local experiences and facilitate the way to book these by complementing the hotel concierge team. AI technology plays a pivotal role in this. Hotel staff can offer recommendations, but they rely on personal knowledge and experience, which may not always align with every guest’s preferences. AI-powered platforms, such as Lokalee, use advanced data analytics to predict individual guest behaviours and anticipate their choices. This helps hotels refine offerings, provide upsell opportunities for in-room services, dining, and curated activities through more personalised offers and promotions.
How can AI-powered tools streamline hotel operations, particularly in enhancing efficiency and guest services?
The growing integration of AI in the hospitality sector presents opportunities across all aspects of hotel operations. Many guest requests such as booking airport transfers, ordering in-room dining and providing directions, can be addressed by AI-powered tools such as Lokalee, freeing up staff to focus on more complex and high-touch customer service. This not only boosts efficiency but ensures a quicker, smoother experience for guests.
Besides tracking and monitoring guest preferences and behaviour in real time, AI is much faster and more efficient than humans in collecting and processing this data to continually refine services. This means it can predict guest needs, suggest tailored experiences based on previous interactions, enhancing satisfaction and loyalty.
What advice can you give hotels that are considering implementing AI powered solutions?
My advice is to start small and scale gradually. Begin with a pilot program to test the technology, then ensure the solution integrates smoothly with existing hotel software and platforms to avoid operational disruptions. Train your employees to work alongside the AI solutions so they can step in when necessary and leverage the technology effectively, and communicate transparently with your guests to let them know that they are interacting with an AI tool.
How can hoteliers maintain the human, personal touch while leveraging AI tools?
At Lokalee, we recognise that while AI has the power to enhance the guest experience, it’s essential that we keep the human element at the forefront of everything we do. Our goal is not to replace human interaction, but to empower hotel teams and elevate the guest experience through smart, personalised interactions.
AI may assist with guest inquiries, but if a more complex request arises, it can seamlessly escalate the interaction to a staff member. This ensures that the guest experience remains personal, with the right balance of automation and human touch. Every hotel has its own unique culture and personality, and we understand that it’s essential for this to shine through every guest interaction, whether AI-driven or human.
What are the key advancements in AI that you’re most excited about, and how will they shape the future of hospitality?
Personally, I’m excited about the ability of AI to understand and engage in human-like conversations, which is rapidly advancing thanks to improvements in natural language processing (NLP). This technology will enable more intuitive communication between guests and hotel systems, whether through chatbots or messaging platforms. Soon, guests will be able to make reservations, request services, or get local recommendations simply by speaking or typing in natural language. This breakthrough will ensure an even more frictionless, instant, and personalised experience, enabling guests to interact with the hotel in a way that feels more like communicating with a human.
Lokalee has recently been acquired by Beaconsmind, after successfully securing funding early last year, what’s next in Lokalee’s growth journey?
The acquisition by beaconsmind and Swissnet AG presents an exciting opportunity for us to accelerate our growth and further solidify our position as a leader in AI-driven hospitality solutions. The group adds complementary strengths and capabilities that will allow us to enhance and expand our offerings, bringing cutting-edge technologies that align with Lokalee’s vision of enhancing the guest experience. With beaconsmind’s expertise in location-based services, IoT, and proximity marketing, we’ll be able to leverage advanced geolocation and real-time engagement capabilities to deliver even more contextually relevant, personalised content to guests.
The acquisition opens the door to new markets and strategic partnerships. beaconsmind and Swissnet AG have established networks in key hospitality and technology sectors, and we can leverage these connections to accelerate our growth. We’ll have greater access to larger hotel chains, resorts, and destinations, enabling Lokalee to provide its AI-driven digital concierge services to a wider audience and drive adoption at scale.
Hospitality
The Square at Nad Al Sheba Gardens Returns for Season Two with More to Experience, Discover, and Enjoy.
After captivating over 680,000 visitors in its first season, The Square at Nad Al Sheba Gardens reopens at the end of October, ushering in a new season of elevated experiences. The destination by Shamal Holding will celebrate its official inaugural evening on 31st October 2025, welcoming guests daily from 4 PM to 12 AM. The Square continues to evolve as a refined hub for gastronomy, culture, and connection, a destination that blends Dubai’s cosmopolitan energy with an inviting community spirit.
Launched in November 2024, The Square at Nad Al Sheba Gardens quickly became a go-to lifestyle destination, renowned for its homegrown dining concepts and vibrant social energy. Building on this success, Season Two will introduce an enriched line-up of elevated experiences, thoughtfully designed for Dubai’s outdoor season.
The destination’s creative theme celebrates the idea of more, not in scale but in quality, detail, and experience.
“The Square reflects one of the most exciting shifts in how people experience Dubai, a destination that celebrates the city’s dynamic spirit through its culture, cuisine, and community,” said Abdulla Binhabtoor, CEO at Shamal. “It’s more than a venue; it’s a destination that reflects Dubai’s modern and connected spirit. With Season Two, we are taking that experience further, transforming The Square from a place to visit into a place to truly belong”.
This season, The Square welcomes back beloved homegrown favourites including Public, Home Bakery, Omar Odali, Asma, Kokoro, and the kids’ Art’ Play area — each bringing a distinct flavour of Dubai’s creative spirit. Adding to this, an array of new culinary destinations will make their debut, elevating the venue’s gastronomic offering with Cipriani Dolci, SLRP Ramen & Rolls Bar, Maxzi – The Good Food Shop, and more.
Cipriani Dolci
Making its debut at The Square, Cipriani Dolci introduces a refined taste of Italian elegance in a relaxed yet sophisticated setting. Guests can indulge in timeless classics — from freshly baked pastries and artisanal coffees to the brand’s signature Cipriani dishes — all served with understated glamour.
SLRP Ramen & Rolls Bar
The bold and playful SLRP Ramen & Rolls Bar brings its signature fun-loving energy to The Square. Expect steaming ramen bowls, crisp handrolls, and vibrant Japanese-inspired bites, perfect for laid-back evenings under the stars.
Maxzi – The Good Food Shop
Celebrated for its commitment to quality, traceable ingredients and wholesome dining, Maxzi – The Good Food Shop joins The Square’s curated line-up, offering a fresh take on conscious cuisine that feels both nourishing and stylish.
Home Bakery Kitchen
A returning favourite, Home Bakery Kitchen unveils its exclusive hole-in-the-wall Milkshake & Hot Chocolate concept, serving indulgent shakes and rich, comforting hot chocolates — the perfect treat for cool Dubai evenings.
The destination itself has undergone a thoughtful refresh, introducing a more vibrant, experience-led layout. Visitors will enjoy enhanced infrastructure, including parking for over 550 cars, and new water features such as a tranquil koi pond, adding to the venue’s leisurely, resort-style ambience.
A dynamic calendar of live shows, cultural activations, and family-friendly events will ensure that no two visits are ever the same.
Staying true to its community-driven ethos, Shamal continues to champion local businesses, support inclusive spaces, and deliver high-quality, design-forward programming that appeals across generations. As Dubai enters its outdoor season, The Square reaffirms its place as the city’s must-visit open-air destination — where food, culture, and connection come together effortlessly under the open sky.
Hospitality
Sun Siyam Vilu Reef Marks 27th Anniversary with Culinary Showdown & Community Spirit
Sun Siyam Vilu Reef the flagship property of Sun Siyam, is celebrating its 27th Anniversary with a week-long events centered on culinary and community engagement. The resort hosted comprehensive activities, including team building sports and competitive cooking judged by two Maldivian guest chefs, to showcase the talent of both its island team and students from F. Magoodhoo School on 25th and 26th of October.
The culinary competitions were judged by two prominent industry experts. Chef Fathimath Umar, who serves as the Secretariat of the Chef Guild Maldives and is a certified World Chef’s Judge in Culinary Arts and Pastry Arts, currently teaching Culinary Arts at Villa College and Chef Mariyam Shiuna, a WACS Continental Judge and Associate Lecturer at the Maldives National University.
Honoring the resort’s history and the incredible dedication of our team since 1998, this milestone anchors our legacy while setting the course for many more years of delivering the authentic Maldivian spirit to our cherished guests.
“Reaching the 27th anniversary reflects our dedication to service and extraordinary experiences,” said Resort Manager, Mr. Thoha Yoosuf. “By celebrating culinary talent, we not only honour the creativity and hard work of our team but also strengthen our bond with the local community through the shared language of food.”
The celebrations highlighted the resorts’ role in preserving community bonds and elevating Maldivian talent and traditions, defining 27 years of Maldivian Hospitality.
Hospitality
MENA Hospitality Market Value Set to Top US$487 Billion by 2032 Amid Unprecedented Tourism Expansion
The value of MENA’s hospitality market is set to grow from US$310 billion in 2025 to more than US$487 billion by 2032, according to data released ahead of the Future Hospitality Summit – FHS World, Madinat Jumeirah Dubai, 27-29 October.
The travel and tourism sector is projected to contribute US$367 billion to the Middle East economy and support 7.7 million jobs this year, says the World Travel and Tourism Council. International visitor spending is expected to reach nearly US$194 billion, up nearly a quarter from 2019, pre-pandemic levels, with domestic spending forecast to hit US$113 billion.
As of Q2 2025, the Middle East’s hotel construction pipeline reached an all-time high of 650 projects with 161,574 rooms. At the end of June, 337 projects, with almost 86,500 rooms, were under construction, with 147 projects due to start by Q2 2026.
Saudi Arabia tops the Middle Eastern hotel construction chart, with more than 92,000 rooms across 342 projects. Next is Egypt with 127 projects and a record-high room count of over 28,000, followed by the UAE with 100 projects (25,470 rooms); Oman with 27 projects (4,709 keys) and Qatar with 16 projects (nearly 3,500 rooms).
The unprecedented hospitality, tourism and infrastructure expansion reinforces the region’s position as a global magnet for investment, say experts.
Amr El Nady, Head of Hotels & Hospitality MEA and Managing Director, Global Hotel Desk at Jones Lang Lasalle, said: “Saudi Arabia is targeting 150 million tourist arrivals annually by 2030, while Egypt aims for 30 million international visitors by 2028. Both nations are seeking to significantly increase tourism’s contribution to their GDP, with KSA targeting 10% and Egypt 15%. This strategic focus is driving substantial hospitality investment, with mega-projects like NEOM, The Red Sea Project, and AlUla in KSA, alongside Egypt’s New Administrative Capital, Ras Al Hekma, South Med and Red Sea developments.
“The surge in development creates opportunities for both major international hotel operators and boutique brands to diversify their portfolios by introducing new concepts ranging from ultra-luxury desert resorts to culturally immersive heritage properties. The diversification strategy allows operators to cater to evolving traveller preferences while supporting the countries’ objectives of transforming their economies through sustainable tourism growth and positioning themselves as premier global destinations.”
JLL added that liquidity in the hotel investment landscape remains remarkably robust, underpinned by resilient hotel trading performance and increasing tourist arrivals. Performance data shows year on year growth in terms occupancy and ADR metrics, reflecting the sector’s operational strength and market confidence.
Amr El Nady added: “This strong performance has significantly enhanced appetite from regional and international investors – from high-net-worth individuals to institutional players – all seeking high-yielding, income-generating hotel assets and mixed-use developments, particularly across the UAE market. The region’s investment appeal continues to attract diverse capital sources drawn to its strategic positioning and growth potential.
“Last year, JLL forecasted US$1.2 billion in Dubai hotel transactions, and current market activity indicates we are on track to exceed this milestone, further demonstrating sustained investor confidence.”
In the UAE, Dubai’s hospitality sector – which has around 10,000 new rooms on the way between now and 2027 – continues to deliver an outstanding performance, according to the hospitality division at leading real estate advisory group and property consultant, Cavendish Maxwell.
“Occupancy levels rose to 81% in H1 2025, an increase of 2.5% year-on-year,” said Vidhi Shah, Director, Head of Commercial Valuation at Cavendish Maxwell. “Meanwhile ADR across Dubai’s hotels and resorts reached US$159, up 4.7%. With its hospitality sector continuing to lead the way in setting new benchmarks in safety, inclusivity and connectivity, Dubai remains a premium, global destination for leisure and business travellers, in turn opening up a plethora of new investment opportunities.”
Oman is also increasingly becoming a hot spot for hospitality investment, with tourism expected to contribute 5% to GDP by 2030 and 10% by 2040 – and overtake transport and logistics to become the country’s second most important industry after hydrocarbons.
Oman is set to boost hotel room inventory by 25% by 2030, with 9,600 new keys on the way in the next five years, and 2,600 by the end of 2025, recent insight from Cavendish Maxwell shows. In H1 this year, more than 1.1 million guests checked in to 3-5 hotels, where revenues rose more than 18% to US$367 million. The strong performance led to almost 5% growth in hospitality employment, with 10,800 people now working in the industry.
The Middle East’s continued growth in tourism and hospitality is being further boosted by various government campaigns and initiatives across the region to encourage investment, international visits and business set up.
In KSA, upcoming global events like Expo 2030 and the FIFA World Cup 2034 are boosting already strong demand for real estate, including project in the hospitality sector. In addition, from January 2026, foreigners will be able to purchase real estate assets in designated zones – a landmark development set to further deepen investor appetite.
Investment and real estate is a key track at FHS World, with more than 30 presentations, panel debates, workshops and one-to-one conversations covering everything from smart capital to sustainability and investment, cross border strategies to building global partnerships, investing in mixed-use projects and much more. Visit futurehospitality.com/world/agenda for subjects and speakers across the three-day programme.
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