Hospitality
Hotel Indigo Jabal Akhdar Resort & Spa Appoints Anoop Joseph as Director of Sales & Marketing
Hotel Indigo Jabal Akhdar Resort & Spa, IHG’s newest luxury mountain resort in Oman and a distinguished addition to its Luxury & Lifestyle Portfolio in the MEA region, has appointed seasoned hospitality professional Anoop Joseph as Director of Sales & Marketing. With extensive experience across luxury and premium hospitality brands, Joseph will lead the commercial strategy for this unique property.
In his new position, Joseph will drive leisure and corporate business from key GCC markets, while expanding the resort’s reach into European source markets.
Joseph brings over 18 years of hospitality experience to the role, having successfully led commercial strategies for renowned international brands including The Leela Palaces, Hotels & Resorts, Accor, Mövenpick and Marriott. His journey with IHG began at Crowne Plaza Kochi in 2012, and he most recently served as Director of Sales & Marketing at Crowne Plaza Resort Salalah, where he successfully developed business from European and Middle Eastern markets.
Anoop Joseph said: “Having worked extensively across the region, I’m excited by the unique opportunity Hotel Indigo Jabal Akhdar represents. With its dramatic mountain setting and rich cultural heritage, we have an exceptional story to tell, and I’m looking forward to introducing more travellers to this remarkable corner of Oman.”
The 173-room resort is also home to Jala Spa & Wellness, which offers a comprehensive range of treatments and wellness experiences, and Vue Rooftop & Lounge, the highest restaurant in the Middle East, with spectacular mountain vistas.
The launch of Hotel Indigo Jabal Akhdar Resort & Spa marks a significant milestone as IHG’s first Hotel Indigo resort in the region. The hotel invites explorers to experience a breathtaking mountain escape where curated wellness and neighbourhood-inspired unforgettable experiences come to life through passionate storytelling.
Hospitality
CELEBRATE EID AL ADHA WITH A SPECIAL BUFFET AT PURANI DILLI

Celebrate the spirit of Eid with a specially curated dinner buffet at Purani Dilli, Bur Dubai, offering guests a festive dining experience inspired by rich Indian flavours and traditional favourites. Perfect for family gatherings and festive get-togethers, the Eid Al Adha Special Buffet promises a warm ambience, indulgent dishes, and a memorable celebration during the Eid holidays.
Available for three nights only from 27th May to 29th May, the dinner buffet is priced at AED 95 per guest, making it an ideal choice for both residents and visitors looking to enjoy an authentic Eid feast in the heart of Bur Dubai.
Hospitality
CELEBRATE EID AL ADHA WITH MEDITERRANEAN DINING AT ERGON AGORA
You do not have to travel to Greece this Eid Al Adha to enjoy Mediterranean flavours and long lunch or dinner gatherings. Located in Downtown Dubai, ERGON Agora brings together a warm Greek dining experience with dishes designed for sharing, making it an ideal spot to celebrate the long weekend with family and friends.
Perfect for both lunch and dinner, the menu features a rich mix of traditional Greek favourites and comforting dishes, from the Shrimp Saganaki with tomato sauce and Feta cheese, to the Grilled Octopus with fava dip and the Slow Cooked Beef Cheeks served with sautéed trahana and goat cheese. Guests can also enjoy freshly made Peinirli, seafood orzo, grilled seabass, and a selection of homemade spreads served with sourdough flatbread.


With its warm atmosphere and Mediterranean inspired setting, ERGON Agora is a great option for a lavish Eid lunch or dinner in Downtown Dubai.
Hospitality
HIDDEN CHAMPIONS: SMALL KITCHENS, LOYAL TABLES
Attributed by Lucas Xie, General Manager of Keeta UAE.
18,000+ repeat orders from a single Dubai outlet on Keeta. That kind of number reflects the power of consistency, customer trust, and loyalty earned quietly over time.
The UAE’s food scene is vast, diverse, and always moving. But beneath the buzz, some of its most devoted customer relationships are being built in the quietest corners, small, independent restaurants that have spent years perfecting a handful of dishes for a following that simply never leaves.

These are not always the restaurants at the center of the loudest conversations, but they are often the ones quietly building the strongest customer loyalty. They are the rice kitchen in a residential neighbourhood whose customers return for the same dish week after week. The family-run restaurant with regulars who have been showing up for years. The cafeteria that has become a familiar gathering place for a close-knit community far from home. Across these businesses, repeat order rates can reach as high as 95% for everyday favourites like coffee, reflecting a level of familiarity, consistency, and trust that keeps customers coming back.
Food as Familiarity
What unites these restaurants is not a category or a cuisine, it is an understanding of their customer. Where larger concepts must be designed for breadth, these restaurants have been built for depth. Their menus are often short, their recipes rarely change, and that consistency is precisely the point. For their customers, ordering is less a decision than a ritual.
In some cases, the ritual becomes almost absolute; some dishes even show a 100% success rate, where every customer who ordered once came back again. It is this kind of behavioural loyalty that defines these smaller kitchens far more than scale ever could.
This dynamic carries particular weight in the UAE, where food is one of the most powerful threads of identity, memory, and belonging in a country of hundreds of nationalities. For many residents, whether long-settled expatriates or newer arrivals, the discovery of a restaurant that tastes like home is not a small thing. It is a point of anchor in a transient city. And once found, it is rarely let go.
Take Bannu Gul Beef Pulao in Dubai, where a single dish has built thousands of loyal repeats from one outlet. Or Nahdi Mandi Restaurant, a small Saudi kitchen in the same city, where a charcoal-grilled Al Faham Mandi keeps drawing the same customers back. And Ummi Sharifa in Ras Al Khaimah, an Emirati home cooking spot whose regulars return with a quiet, unmistakable consistency.
Small Scale, Lasting Impact
The story of these restaurants is also a story of resilience. Independent restaurants have historically relied on word of mouth, a slower, harder road to discovery, but one that tends to produce a particularly committed audience.
When that word-of-mouth customer becomes a delivery customer, something interesting happens. The ritual moves into the home. The frequency can increase. In some cases, this shift is reflected in exceptional repeat behaviour, such as Matcha Strawberry reaching a 93% repeat order rate. And the relationship between restaurant and regular deepens, even without a physical encounter.
What the UAE’s most loyal independent restaurant customers suggest is that there is an appetite, perhaps a growing one, for food with a story behind it. For restaurants where the owner’s family recipe is the entire menu. For dishes that exist nowhere else, because they were never designed to scale.
Platforms as Connectors
This is where platforms like Keeta play a meaningful role. By extending the reach of independent restaurants beyond their immediate neighbourhoods, Keeta gives restaurants like Bannu Gul, Nahdi Mandi, and Ummi Sharifa access to an audience that would otherwise never find them. For the kitchen that has been quietly perfecting its dishes for a decade, digital delivery has become a genuine growth lever, not simply a convenience layer.
As the UAE’s food delivery ecosystem matures, the opportunity for independent restaurants continues to expand. Platforms that surface smaller operators give customers a more complete picture of what the country actually eats, and allow loyalty, to be the currency of discovery. For the restaurants building that loyalty one reorder at a time, that visibility changes everything.
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