Connect with us

News

Driving the SMB focus

Published

on

John Lincoln, Senior Vice President, Small & Medium Business (SMB), discusses how Etisalat is committed to delivering greater value offers to all its SMB customers allowing them to run their businesses smoothly, build relationships and provide them long-term benefits.

Elaborate on the SMB Business focus at Etisalat?

We truly believe that Small and Medium Business (SMB) is an important segment for the country as it accounts for around 60% GDP of the UAE and employs around 90 % of the workforce. In the past few years, we have a dedicated unit for the SMB line of business.

Typically, SMBs have been laggards in IT and we see a huge opportunity in driving their adoption of ICT and Digital services. If they digitalize their business, they will realize significant improvement in productivity benefits and profitability.

We have been blessed to have the largest number of SMB customers in the UAE at about 300,000. They come in all sizes and requirements. We take the top Tier 1 SMB customers and they are managed by our own internal direct sales force. Their requirements are complex. Our internal direct sales force are based across the emirates. The next Tier 2 customers are also managed  and have dedicated Account Managers for them. Instead of doing it by ourselves, we have  8 premium business partners that have been selected on the basis of their capabilities as well understanding of the IT and telecom markets. Between them, there are roughly about 250 account managers to manage these Tier 2 accounts.

For the rest of our SMB customer base, we use a pure acquisition model via our channel partners, and we have about 500 sales people that go door to door. Along with that, we have a Business Retail organization that is into dedicated selling of SMB products and services and driving visibility of these products. In addition, we have a dedicated team of agents for outbound sales. All together, these make up our comprehensive SMB go to market. Etisalat is the only telco in the region where about 45,000 of its 300,000 SMB customer base are managed by dedicated account managers.

Elaborate on your current set of partners. Would you be adding more partners?

The premium business partner model was launched in January this year prior to which we had only the acquisition partner model. Our current premium business partners are companies typically with several lines of businesses with an adequately sized workforce for sales, support etc. there is a VP to manage the SMB premium business partner sales force; he has a team who manage and support these partners. The P&L of each partner is known to us; how they are hired and the compensation to be paid to them- we insist on these terms for an optimal structure which we are best placed because of the expertise we have had.

While the number of partners is sufficient for the moment, we will look at adding more partners as the penetration of the market increases and the trend towards digitalization of businesses increases, to reach out to companies that are IT laggards in terms of adoption of such solutions. As we go about educating SMBs  the need to digitalize their business, more skills would be required. We will bring in more partners and are starting our formal ICT and digital partnership program. We will be happy to talk to more companies that are interested in serving the SMB market. They can take advantage of the fact that we already have an installed base of 300,000 SMB customers and are looking at various ways of enhancing our value propositions to our  customers.

We are looking for new partners for the ICT and digital line of business because the capabilities of many of our partners are in Telco and fixed solutions and while they are coming to speed with the new ICT and digital services capabilities, it is also important to bring in the experts from the ICT domain.

What are the major requirements that you see from SMB customers that you are ideally placed to offer?

As I see it, SMBs typically have three kinds of needs. The first is their concern for value for money services that will offer predictability and transparency with a fixed outgoing amount per month.  Since, cash is a constraint for most businesses, they want to free up their cash and focus on investment. So they want every capital cost moved to the OPEX model.

The second need of SMBs is convenience; they don’t want to different vendors for different products and want to focus on their business. In short, they would prefer a one-stop shop for solutions.

The third aspect is that SMBs want the complexity of IT taken away. They want someone to manage that. This is a universal need for SMBs. They may not typically have an in-house IT manager to fix the complexities while the larger ones may have and yet it would be a challenge to manage the IT side, which is easily achieved by getting someone like us to manage their IT services.

 

What are the additional services you offer for SMBs?

Today, we offer broadband service which gives you different symmetric and asymmetric speeds with dynamic IP; there is another product IDA (Internet Dedicated Access) with multiple speeds that customers require. There are specific requirements from customer for both speeds to be symmetric –uplink and downlink have to be equal. Their requirements are more complex usage compared to simpler broadband usage at home.

We have a product which is called IDA Plus under which we manage the customer’s Internet connectivity end to end including the router. This service offers static IP addresses to enable you to host your own corporate email and web servers. We monitor the connectivity 24 by 7 from our NOC (Network Operations Center).

We recently launched ‘Business in a Box’ for SMB customers. For SMBs, the cost of installing a PBX and then going after the AMC for it is tedious. Then there is depreciation of the PBX. So we are offering an all-in-onesolution which includes high-speed Internet, advanced telephony, zero upfront business devices, office applications and end-to-end security.  All the voice connections are managed and monitored by us. For every extension line a customer takes, we manage three of the customer’s devices. We also offer applications support. It is a very comprehensive offering finally a box that ticks all the boxes for SMBs!

We are also going to offer other managed services soon one of which is managed security service which will include email security, web security, IPS etc or a combined Unified Threat Management solution. We are also going to soon look at offering virtual computing, with storage, backup options. There is an end to end services possibility for managing from computing to storage, security etc, which is why we are looking at partners with enhanced ICT expertise.

 

What is your outlook about adoption of ITC and digital in SMB?

I am quite bullish about this. We have hardly scratched the surface; only around 100,000 of the 300,000 SMB customers have business-grade fixed broadband services. Maybe some are on mobile Internet. Possibly only around 15 % of them have proper websites for their businesses.

Data will continue to explode which will increase the complexities. Most of these companies haven’t invested in new tools including CRM to manage sales or mobile device management which is a critical requirement in the Bring Your Own Device (BYOD) era. Smaller companies are at bigger risk than some of the larger ones. In the long run, such investments will bear profitable growth for their businesses.

The UAE government is also investing in making the country an attractive hub for SMB companies. Digitalization technologies that enable better connectivity and access will be quite critical in achieving these objectives.

How do you view your advantages in the Managed service segment?

For pure core telecom services, we have only one competitor but for IT services, the competition is wide. There are many providers of managed services. But the question is who is best placed to offer these services starting from voice and internet access. To offer capex to opex options in the SMB segment, you need to make significant investments and take significant risk and we are best placed as an end to end provider. Our strategy is to offer much more for a little bit more to our SMB customers. So the focus is on adding more services and value.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Continue Reading

Financial

Dubai Startup Hushday Raises AED 2 Million to Launch the Middle East’s First Premium Flash Sales Platform

Published

on

Hushday

As global luxury faces headwinds in key markets like China, and as consumer behavior across the GCC shifts toward value-driven, digital-first experiences, a new retail-tech player is emerging in Dubai to meet that moment.

Hushday, invitation-only flash sales platform, has raised over AED 2 million (USD $550,000) in pre-seed funding from regional tech investors. Its ambition: to create a new channel for luxury and premium brands to grow in the Middle East — with full control, brand integrity, and next-level performance.

While inspired by European models like Veepee (valued at over €4 billion) and Gilt in the US, Hushday is not a copy-paste. It’s a GCC-first model, built locally for brands and consumers who expect more: exclusivity, experience, and execution.

“We’re not here to patch a post-COVID inventory issue,” says Jennifer Cohen Solal, CEO & Co-founder. “We’re here to open a new, scalable path for growth — for brands who want to reach a younger, price-sensitive, digital audience, without damaging their equity. The demand is here. The region is ready.”

A Private Sales Model Built for Today’s Reality

Unlike traditional outlets or mass-discount platforms, Hushday was designed as a strategic distribution layer, where brands can activate curated drops in a brand-safe, high-conversion environment — and tap into valuable new audiences in the process.

The platform has already signed dozens of brands — from regional players to global names — and offers full control over pricing, visibility, and inventory strategy. Brands receive real-time analytics, customer insights, and dedicated onboarding support.

“This isn’t just about clearing stock,” adds Jean Thillaye du Boullay, COO and former Carrefour executive. “It’s about reaching a new audience with purpose — and turning each campaign into both revenue and retention. From curation to delivery, we handle the full experience with precision and speed.”

A Curated Experience for Customers — With Access at the Core

Hushday operates on a referral-only model, granting invited members access to limited-time sales across fashion, beauty, accessories, electronics, home, and leisure. Each drop is personalized, mobile-first, and designed to create a sense of rarity and excitement.

With up to 50 flash sales per month, loyalty rewards, and AI-powered recommendations, the experience is built to convert — while reinforcing desirability.

“For our users, it’s not about discounts. It’s about access,” says Riad Djabri, CTO and former engineering lead at Doctolib. “We use tech to make the experience smarter — more personal, more seamless, and more rewarding. Our goal is to turn every flash sale into something that feels tailored, not transactional.”

Hushday stands out not just for its unique format but for how seamlessly it aligns with the region’s pulse, needs, and ambitions. Entirely based in Dubai and backed by local tech investors, the platform is tailored for the Gulf, offering a deeply relevant and timely retail experience. At the core of its operations is a fully robotized third-party logistics (3PL) system, ensuring end-to-end efficiency and excellence across the region. With the GCC’s premium off-price market expected to hit $6 billion, Hushday is stepping in with a bold, digitally native, and brand-safe model that’s designed specifically for this market—not borrowed from outdated global playbooks. “We’re not replicating what worked in Europe 10 years ago,” says Jennifer Cohen Solal. “We’re building what the Middle East needs now — with its own codes, pace, and expectations. And we’re doing it at scale.” After launching in the UAE this month, the company is already eyeing rapid expansion into Saudi Arabia, Qatar, and Kuwait, fully intent on tapping into the massive regional demand for smart, high-quality off-price retail.

MEET THE FOUNDERS

Hushday’s founding team combines deep experience in fashion, e-commerce, tech, and operations—with a track record of scaling high-growth businesses in Europe and the Middle East.

Jennifer Cohen SolalCEO
With 15 years of experience in e-commerce, Jennifer has held leadership roles as Chief Marketing Officer for major fashion and tech brands, including some of Europe’s top private sales platforms. Before launching Hushday, she founded one of Paris’ most talked-about food startups—a digital-first brand that reimagined the world of French pâtisserie and made headlines for its bold, chef-led concept.

“We don’t believe in waste. We believe in reactivation. That’s the future of retail.”

Jean Thillaye du BoullayCOO
A retail and logistics expert, Jean spent a decade at Carrefour and Majid Al Futaim, managing over 1B AED in annual turnover and leading large-scale digital transformations. At HushDay, he’s driving the commercial & operational engine with a focus on excellence, cost control, and scale.

“Our role is to create a win-win channel: an off-price destination where brands can clear inventory without harming their image, while customers access coveted labels at exceptional value. It’s built on trust, desirability, and a seamless experience from click to delivery.”

Riad DjabriCTO
Riad is a former engineering lead at Doctolib, one of France’s top unicorns. With a strong product and tech background, he is now driving Hushday’s vision to become the next-generation retail platform for the GCC.

“Our ambition is to build a tech platform that evolves with the brands we serve — integrating AI, circularity, and real-time insights to create a smarter, more sustainable way to sell luxury. But we’re equally focused on the customer experience: making every flash sale more relevant, more personal, and more seamless for the people who matter most.”

ABOUT HUSHDAY

Hushday is the first premium private sales platform built specifically for the Middle East.
 Founded in Dubai in 2024, the company offers luxury and premium brands a secure, high-conversion channel to manage excess inventory — while maintaining full control over pricing, image, and positioning.

The platform is invitation-only, operating as a curated destination where members access exclusive flash sales across fashion, beauty, accessories, home, electronics, and leisure. With up to 50 sales per month, Hushday delivers a mobile-first, gamified experience tailored to GCC consumers.

The platform will officially launch in the first week of May 2025 in the UAE, with plans to expand to Saudi Arabia, Qatar, and Kuwait in 2026. Backed by regional tech investors and powered by a fully automated logistics partner, Hushday combines premium retail standards with operational scalability — making it a strategic new growth channel for brands in the region.

Launching the 2nd of May 2025 in the UAE, Hushday is available by invitation only.

🔗 Join the waitlist: [www.hushday.com]
 📸 Instagram: [@hushday_me]
 📧 Media Enquiries:

Sudhashree Dash

0553498382

press@hushday.com

sudha@memc.co

Continue Reading

Hospitality

Arabian Travel Market 2025’s Travel Tech Exhibitors Increase 25% Year-On-Year as Value of Global Travel Technology Market Hits $10.7 Billion

Published

on

Arabian Travel Market

With the global travel technology market currently valued at $10.7 billion, leaders and innovators from around the world are preparing to steer the future of the tourism industry at the 32nd edition of Arabian Travel Market (ATM), which will take place at Dubai World Trade Centre (DWTC) from 28 April to 1 May 2025.

ATM 2025’s extensive conference programme and exhibition reflect this year’s theme, ‘Global Travel: Developing Tomorrow’s Tourism Through Enhanced Connectivity’. With Travel Tech exhibitors experiencing year-on-year growth of 25% and the segment’s exhibition space expanding by 22%, this year’s event will explore how technology is transforming the tourism sector, presenting new growth opportunities for enterprising start-ups and established multinationals alike.

The Future Stage at ATM 2025 will host a range of expert speakers, who will explore how advances in fields such as analytics and machine learning, workplace collaboration, blockchain, next-gen mobility and augmented reality are driving our sector forward. This year’s event represents an unparalleled opportunity for exhibitors to showcase their innovations in front of an international audience of senior decision-makers and purchase influencers.

Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “ATM Travel Tech draws together the best and brightest from across our industry, creating an unrivalled forum for discovery, debate and deal-making. Now more than ever, opportunities related to connectivity and integration are at the forefront of our minds, and they will take centre stage at ATM 2025.”

According to IMARC Group, the global market for travel technology is on course to hit $18.6 billion in the next eight years, with a compound annual growth rate (CAGR) of 6.05% predicted during the period 2025-33. ATM 2025’s Future Stage will host a range of presentations designed to highlight opportunities within this exciting and lucrative space. This year’s sessions will feature topics such as: ‘Generational Trends Influencing Hyper-personalisation in Luxury’; ‘Travel Technology: Get Ahead or Get Left Behind’; ‘AI: Everywhere All At Once’; and ‘Data-Driven Travel: The Next Frontier of Destination Transformations’, among others.

Tourism has consistently been an early adopter of emerging technologies, and digitalisation continues to drive seamless, frictionless travel. Looking ahead, the development of smart travel facilitation, smart destinations and new employment opportunities is set to contribute to economic, social and environmental sustainability across our sector.

While the Middle East and Africa’s (MEA) travel tech market is facing stiff competition from Asia-Pacific nations, countries like the UAE and Saudi Arabia are responding effectively to increased demand from tech-savvy consumers, leveraging the latest innovations to enhance their appeal as global travel destinations.

“I can’t think of a better host city for ATM Travel Tech than Dubai, which continues to raise aspirations both regionally and globally with its commitment to the Smart Dubai strategy,” said Curtis. “Smart travel, transport, artificial intelligence (AI) and urban planning initiatives are driving increased innovation and connectivity across the emirate, making it the ideal meeting point for leaders and disruptors from other markets.”

Smart technologies, mobile applications, contactless solutions and similar cutting-edge innovations will be on show at ATM 2025’s Travel Tech exhibition, which will showcase a dynamic lineup of new and returning exhibitors including Amadeus, Huawei, Sabre, Expedia, Travelport, Dida Travel, Hotelbeds, WebBeds and Moonline Travel, among others.

ATM 2025 will bring together professionals and industry leaders from the leisure, luxury, travel tech, corporate, and meetings, incentives, conferences and exhibitions (MICE) travel sectors, providing a platform for networking, knowledge sharing and business opportunities. In addition to the exhibition, international and regional experts will take to ATM’s Global, Future and brand-new Business Events stages throughout the event to deliver an extensive conference programme.

Held in conjunction with Dubai World Trade Centre, ATM 2025’s strategic partners include Dubai’s Department of Economy and Tourism (DET), Destination Partner; Emirates, Official Airline Partner; IHG Hotels & Resorts, Official Hotel Partner; and Al Rais Travel, Official DMC Partner.

Continue Reading

Financial

Fuze Secures UAE Payment License to Launch Next-Gen Digital Payment Infrastructure

Published

on

Fuze

Fuze has received approval from the Central Bank of the UAE (CBUAE) for a Retail Payment Services and Card Schemes (RPSCS) license.

Fuze Group, through its subsidiary Niobe Payment Services LLC SPC, is now both a fully licensed operator for digital assets infrastructure and, through its payments infrastructure division, a regulated payment services provider for the region.

The new license will enable businesses to benefit from faster, more secure payment options, reduced transaction times and end-to-end compliance. Backed by a strong regulatory foundation, Fuze is rolling out a robust payment stack that brings together advanced technology, seamless user experience, and built-in compliance.

Mohammed Ali Yusuf (Mo Ali Yusuf), CEO and Co-Founder of Fuze said, “This license is the launchpad for the next generation of payments. It marks a key step in our mission to provide digital and AI-enabled infrastructure that will drive the future of finance and transform payments. We are privileged to be granted this license from the Central Bank and look forward to providing cutting-edge, compliant payment infrastructure and novel solutions – like virtual IBANs – for a range of businesses.”

Fuze’s technology will enhance digital payments, supporting the UAE Digital Economy Strategy, which aims to double the contribution of the digital economy to the UAE’s GDP to 19.4 per cent by 2032. The new license is a significant milestone for Fuze, which is committed to building the infrastructure for the future of finance. It complements Fuze’s existing infrastructure for digital assets, providing comprehensive innovative financial infrastructure tailored for the MENA region.

Powering a New Payment Era

Through its strong regulatory foundation, Fuze is now launching a new payment platform that combines AI-driven technology, user-friendly design, and integrated compliance features, to simplify and support modern business needs.

With the license in place, Fuze will soon roll out a comprehensive, compliant suite of payment products for modern businesses, fintechs and marketplaces. Much like building a playlist, businesses can select the services they need and skip the ones they don’t, ensuring a flexible and scalable set-up. Its features include:

–        Digital payments and settlements through real-time infrastructure

–        AI-enhanced compliance and fraud detection engine

–        Virtual IBANs to make it easier to collect payments and manage funds

–        Merchant tools to help UAE-based businesses to manage payments and grow

Strategic Expansion

Launched in 2023, Fuze is a ‘Future 100’ business that works closely with regulators and has rapidly established itself as a trusted partner for banks, fintechs, and financial institutions across MENA, Turkey, and South Asia. As a Group, Fuze is well-positioned to help enterprises solve a variety of financial infrastructure challenges, from navigating digital assets and crypto integration, to payments rails, and building scalable financial products for the future.

Continue Reading

Trending

Please enable JavaScript in your browser to complete this form.

Copyright © 2023 | The Integrator