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[COVER STORY] E-Commerce is Tough; Creating Market Share is Tougher

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“Successful positioning invites customers’ attention to a brand or product relative to competitors.”

Nearly 20 percent of the sales in retail account for e-commerce and it is projected to grow by 25 percent in 2025, which is $11 trillion in five years. No dispute that e-commerce is becoming an indispensable part of retailing with impending digitization and technological advancements in the industry. Today, there is a scope for every retailer or product manufacturer to start their e-commerce venture.

Nonetheless, the desirable market share and positioning of e-commerce companies – estimated 12 million across the globe – is obscure next to the dominant players, such as Amazon, Alibaba, eBay, Rakuten, etc. Since co-existence is not well appreciated in the business world, the only choice is to keep the competitive spirits high no matter whether you are a newcomer or an established enterprise.

Discuss Customer Experience, Not Pricing

Experts say, “to stand up against the competition, e-commerce enterprises should enhance customer experience instead of reducing the product prices from reasonable levels. However, dynamic pricing should be appreciated.” Most e-commerce companies are presumably paying high costs for infrastructure, logistics, IT, and payment services. Reducing the margins of revenue not only invites failure but also ceases their potential for futuristic investments.

If surveys are reliable, the e-tail business is growing at a record pace and a large chunk of buyers are added every year with bigger buying potential and bargaining power. According to Statista.com, “as internet access and adoption are rapidly increasing worldwide, the number of digital buyers keeps climbing every year. In 2020, over two billion people purchased goods or services online, and during the same year, e-retail sales surpassed 4.2 trillion U.S. dollars worldwide.”

These trends simply suggest that organizations should work on a war footing and focus on improving investments in user experience – starting from product search to delivery.

Easy Search, Filtering, and Fast Delivery

For an e-commerce customer, the experience starts from the moment she or he chooses to open an e-commerce portal or a mobile app, not to mention that m-commerce has about 73 percent market share. So, the e-commerce companies should aim to win the foremost battle of listing products and convenient filtering and navigation features based on the keyword input. Voice-based searches and image scans are add-on features in the latest platforms.

The caliber of an e-commerce business is put to the test, time and again, in the delivery of products to customers. Every customer will seek fast and on-time delivery of products even if it has to import from another country. Therefore, the establishment of logistics infrastructures (incl. warehousing, shipping, and handling) should be based on a well-thought-out plan – the same applied to the return of products. As multiple agents are involved in this process, efficient coordination is needed; failing which, is nothing lesser than losing a customer.

Customer Retention is More Important Than Ever

Loyalty isn’t an impressive term any longer in free-market societies and even loyal customers should be ideally labeled as regular or returning customers. Regular customers help a business thrive even if that is small in number. Experience of buying a quality product and its smooth delivery influences a buyer to revisit the portal whenever the need arises. That underlines the importance of what types of products are to be listed and how efficiently they have to be presented to potential customers.

Smartphones overwhelmingly impact the buying practices of customers as they give customers extremely personalized experiences of using shopping apps. From product comparison to live tracking, everything is easily possible in shopping apps. Apart from that, payments are flexible through smartphones if that is done from debit/credit cards and unified payment interface (UPI) apps.

With efficient tracking and analysis of user data, the marketing teams can reach customers uniquely in terms of running customized ads, offering exclusive prices, sending push notifications on viewed or cart items, etc.

Reports said, the mandate of Apple, along with iOS 14.5, raised the eyebrows of marketers as it categorically states that apps must show their users a pop-up and track them only if they decide to “opt-in,” or to “allow tracking.” It appears that tailored cross-platform advertisement campaigns are not possible anymore as Apple wishes to bring in another layer of safety net for user data.

When you look on the bright side of it, online shoppers’ data needs to be safeguarded, and so does their buying behavior. Users’ data (combining PII) are valuable beyond becoming dashboard insights in a third-party application. Anyways, marketing professionals should figure out more creative concepts to retain customers.

AI, Data Analytics, and Automation

AI-powered tools are gearing success in several areas, such as chatbot customer support, product suggestions, logistic handling, delivery-process notifications, etc. In addition, e-commerce companies can invest further to analyze data (excluding PII) to arrive at solid conclusions about the buyers’ interests, nature of buying, payment patterns, etc. Based on these parameters, they can persuade customers to buy relevant items at exclusive pricing.

Similarly, e-commerce ventures, especially warehouse and logistic companies, are attempting to automate their operations from packaging to consignment shipping with shared benefits, such as increased profit, elevated reputation, reduce workforce, quick process completion, etc. However, the significant questions are: Is it cost-effective? Who can afford to have it?

 

The incurring cost to e-commerce business is based on numerous levels including staffing, platform, cloud solutions, infrastructure, and logistics. Not all e-commerce businesses can afford to handle all of them within their organization but can get them on lease or contract.

We often come across marketplaces that simply operate e-commerce websites, take care of staffing, install IT systems, and rely on suppliers, external warehouses, and logistics service providers to handle the rest. Whereas large e-commerce enterprises (i.e., Amazon, Alibaba, eBay, etc.) handle much of the tasks within the organization and outsource some for convenience. Such e-commerce companies would be dominating the industry and tactically superior to others.

Shopify Disruption: It is an e-commerce platform that helps customers, predominantly independent retailers, build online shops quickly. Shopify serves 1.7 million merchants globally.

Immersive technologies (AR and VR) are expected to involve in the e-commerce sector as they promise to provide customers with a virtual experience or preview of the product in their environments.

Conclusion

Commercial transactions on the internet would bring significant changes in the retail industry besides transforming economies worldwide. With extensive sourcing, storage, warehouse, and shipping potential besides investments, some enterprises would rule the market while others strive to succeed. One thing is certain, each of them should consistently improve and enhance the customer experience in their platform. Because that can make the real difference!

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Saudi Arabia’s tax amnesty is entering its final months

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What could follow the December deadline is an assessment cycle, not a filing cycle.

By Manish Bansal, Associate Partner, Dhruva Advisors, A Ryan Affiliate, Saudi Arabia

For most of the past five years, inter-alia, one of the major topics of tax conversation in Saudi boardrooms has been e-invoicing. Are we on the Fatoora platform? Which wave are we in? Has the ERP been configured or do we go with a third-party e-invoicing solution? Will we make the deadline?

Those were the right questions for the period we have just left. They are not necessarily the right questions for the period we are entering.

Manish Bansal

On 29 June 2026, the Zakat, Tax and Customs Authority (“ZATCA”), acting on a decision of the Minister of Finance, extended the Cancellation of Fines and Exemption of Financial Penalties initiative for a further six months, running from 1 July to 31 December 2026. It covers excise tax, value added tax, real estate transaction tax, withholding tax and corporate income tax. That much has been widely reported.

Less widely noticed is a condition set out in the accompanying guideline. If the Authority extends the initiative again past December, that further extension will not reach returns that fell due after 30 June 2026.

The Authority has not simply granted more time. It has informed the market, in advance, where the relief eventually stops. Whatever is announced in December, the clean-up window for historical positions is being drawn shut. For a tax administration, that is about as clear a statement as one can give.

What the regulator already sees

The reason this matters now, rather than in some indeterminate future, is that the Authority’s information position has changed fundamentally.

Wave 24 of the e-invoicing Integration Phase closed on 30 June 2026. Announced in September 2025, it captured every taxpayer whose VAT-subject revenues exceeded SAR 375,000 in 2022, 2023 or 2024. That figure is not arbitrary: it is the mandatory VAT registration threshold. In effect, the wave brought the entire registered population into scope.

And the direction has not stopped there. On 24 July 2026 – ZATCA published the criteria for Wave 25, halving the threshold to SAR 187,500 of VAT-subject revenue in 2022, 2023, 2024 or 2025, with integration required by 1 February 2027.

Under the Integration Phase, standard business-to-business invoices are cleared by ZATCA before they reach the buyer, and simplified business-to-consumer invoices are reported within twenty-four hours. Invoices must be issued in a prescribed structured format, carrying a cryptographic stamp and a unique identifier.

The Authority is therefore no longer reliant on what appears in a filed return. It holds the underlying transactional record, in structured form, close to real time, across the whole economy.

This is the shift most finance functions have not yet absorbed. For years, the Saudi assessment process began with an information request. In an environment of structured, near-live data, it begins instead with an anomaly the system has already identified. The taxpayer’s first substantive contact with the process is not a request for documents. It is a proposition to be answered.

Key exposure areas to be mindful of

In our experience, the following key areas could be more visible and exposed to assessment risk in the Kingdom once transactional data can be cross matched against declarations.

The first is permanent establishment risk arising from project delivery. Groups routinely deploy technical staff, secondees and subcontracted specialists into Saudi projects while treating the arrangement as an offshore supply.  Given that most KSA government portals are inter-linked, careful monitoring of in-Kingdom presence is critical, in particular, employees of non-resident companies undertaking fly-in/fly-out assignments in the Kingdom.  It is worth noting that the current tax law has no de minimis threshold for the creation of a permanent establishment.  Accordingly, even a single day of presence in the Kingdom could potentially give rise to a permanent establishment, although in practice, the ZATCA may apply a more facts-based approach when assessing whether a permanent establishment exists.

Second is related-party pricing, and here a change that took effect two years ago is still under-appreciated. Following amendments to the Transfer Pricing By-Laws, the transfer pricing provisions apply to zakat payers as well as taxpayers for financial years beginning on or after 1 January 2024, and Advance Pricing Agreements became available to both. For a Saudi family group with decades of intercompany arrangements built for operational convenience rather than for documentation, this is a material change in obligation, and one that many such groups have not yet worked through.

Lastly, needless to state that VAT audits are likely to get much more sophisticated with real time data and the data analytics and AI tools available.

What the amnesty covers, and what it does not

Many companies are counting on this window. It is worth being precise about what it covers.

The initiative covers late registration, late payment and late filing fines, penalties on the amendment or correction of a VAT return, and other financial fines imposed under Article 45 of the VAT Law, including field detection and e-invoicing violations. To benefit, a taxpayer must register where registration is required, submit the outstanding returns, and either pay the amounts due or obtain ZATCA’s approval for an instalment plan.

Two limits deserve emphasis. The initiative does not extend to penalties relating to tax evasion violations. And it operates on fines for returns falling due up to 30 June 2026.

There is also a point that no guideline states because it does not need to. The initiative waives penalties. It does not validate a technical position. A voluntary disclosure that corrects an arithmetic omission is a straightforward matter. A voluntary disclosure that reveals a contestable tax treatment is a different exercise entirely, because it puts a position on the record that will be read. The analysis must come before the filing, not after it.

Fewer than four months

For most groups, what remains to be done before 31 December is a short list. It is also, notably, not a systems exercise. The e-invoicing platforms are already built and connected. The work now is reviewing the positions those systems have been reporting all along.

Reconcile first. Take VAT/ Tax/ Zakat returns, customs declarations, withholding tax filings and audited financial statements for the open years and reconcile them against one another before ZATCA’s systems do it. Where the numbers do not tie, understand why, and document the reason contemporaneously rather than reconstructing it under assessment.

Then sort. Separate the genuine errors, which the current window is designed to resolve, from the judgement positions, which need to be assessed on their merits and defended with evidence that pre-dates the query.

Finally, treat documentation as a deliverable with a deadline. Substantiation assembled after an assessment notice arrives carries markedly less weight than substantiation prepared when the transaction occurred.

A regulator that publishes wave criteria six months ahead, that notifies taxpayers directly, that issues guidance with worked examples, and that tells the market in advance where relief will end, is behaving like the administration of a mature investment destination. That predictability is an asset for serious businesses, and it is what long-term capital looks for.

But predictability runs in both directions. The Kingdom has been clear about what it expects and when. The businesses that will move through the coming assessment cycle with least disruption are those that use the next few months to answer the questions before they are asked.

Disclaimer: This article is intended for general information only and does not constitute tax, legal, accounting or other professional advice. It reflects the tax rules in force as of the publication date, and the described regulatory landscape continues to develop. Readers should obtain professional advice appropriate to their own facts and circumstances before acting on any matter discussed.

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UAE Investors Want More Than Just Trading Apps

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Traders’ Hub’s Michael Barbour on investor trust, technology, and the future of finance in the Gulf.

BY SRIJITH KN FOR FINANCIAL INTEGRATOR

Over the past few years, investor participation across the region has evolved beyond speculative trading activity into something far more structured, technology-driven, and institutionally aligned. Retail traders are becoming increasingly sophisticated, expectations around transparency and execution quality are rising, and financial platforms are under pressure to offer far more than simple market access.

The speculative frenzy that once defined large parts of retail trading is gradually giving way to a more measured investor mindset, shaped largely by regulation, financial awareness, and long-term wealth preservation rather than short-term market excitement.

In this changing landscape, brokerage firms are no longer positioning themselves purely as trading providers. Instead, many are beginning to evolve into broader financial ecosystems, combining infrastructure, education, technology, regulatory credibility, and long-term investment access into a single platform experience.

For UAE-based firms such as Traders’ Hub Capital Markets, this shift represents more than market expansion. It signals a transformation in how the region’s next generation of investors may engage with financial markets altogether.

Founded in 2022 and headquartered in Abu Dhabi, Traders’ Hub has rapidly positioned itself as a locally regulated, technology-enabled brokerage focused on transparency, multi-asset access, and client-centric trading infrastructure.

Today, the company offers access to more than 2,000 instruments across forex, commodities, equities, indices, and cryptocurrencies, while simultaneously preparing for a broader move into wealth management and long-term investment services.

But the story surrounding Traders’ Hub is not simply about growth.

It is also about the wider evolution of the UAE’s financial ecosystem itself.

THE SHIFT IN UAE INVESTOR CULTURE

Across the GCC, financial participation is changing shape.

The rapid rise of digital platforms, increasing financial literacy, regulatory modernization, and mobile-first investing have fundamentally altered how younger investors interact with markets.

In parallel, the UAE has continued strengthening its position as a regional financial hub, attracting capital, fintech innovation, institutional activity, and globally mobile investors seeking regulated access to international markets. This transformation has also created new expectations.

Today’s investors are increasingly prioritising transparency, regulatory protection, execution quality, multi-asset accessibility, and seamless digital experiences.

In many ways, expectations around trading platforms are beginning to resemble expectations traditionally associated with banking and wealth management institutions.

According to Michael Barbour, Head of Product Implementation at Traders’ Hub Capital Markets, these changes reflect a deeper transformation in investor behaviour itself.

Investors increasingly seek integrated, trustworthy financial ecosystems prioritising long-term value, convenience, and institutional-grade service.”

Over the past five years, the psychological profile of the UAE investor has gradually shifted from short-term speculation toward a far more informed, disciplined, and globally aware mindset. Earlier retail participation was often driven primarily by leverage, speed, and short-term market movements. Today, however, younger investors across the UAE are becoming more research-driven, risk-conscious, and focused on long-term wealth creation rather than impulsive trading behaviour.

Modern traders are also seeking far more than market access alone. Transparency, educational support, analytical tools, platform stability, and institutional credibility are becoming increasingly important components of the investor experience itself.

FROM SCOTLAND TO GULF CAPITAL MARKETS

Long before helping shape the growth trajectory of Traders’ Hub Capital Markets, Michael Barbour’s early ambitions were far removed from financial markets.

Growing up in Stonehaven, a small Scottish town south of Aberdeen, he originally aspired to become a professional footballer, eventually playing semi-professionally before moving into finance.

His early exposure to financial systems came during the 2008 financial crisis while working within the legal and asset management sector in Scotland, assisting major UK banking institutions in managing distressed real estate portfolios during one of the most volatile periods in modern financial history.

That experience, combined with his later move to the Middle East in 2011 and subsequent years at the Dubai Gold and Commodities Exchange (DGCX), helped shape a perspective grounded not only in trading infrastructure, but in how markets behave under pressure, uncertainty, and rapid transformation.

Today, that institutional perspective continues influencing Traders’ Hub’s broader focus on operational credibility, technology infrastructure, and long-term investor engagement across the UAE market.

BUILDING A LOCALLY ROOTED TRADING PLATFORM

One of Traders’ Hub’s strongest positioning advantages lies in its status as a UAE-regulated Category 1 Capital Markets Authority (CMA) licensed broker, one of the highest licensing classifications within the country’s financial ecosystem.

In a market where offshore platforms have historically dominated retail participation, regulatory credibility has become increasingly significant, particularly as investors grow more conscious of operational risk, fund protection, execution transparency, and long-term platform reliability.

Rather than positioning itself through aggressive speculative messaging, Traders’ Hub appears to be building its identity around institutional-grade infrastructure, operational discipline, and client alignment.

Its trading environment is built around a Straight Through Processing (STP) execution model, meaning trades are routed directly to liquidity providers rather than internally warehoused by the broker itself.

In increasingly crowded financial markets, brokerage differentiation is no longer being shaped purely by leverage offerings or execution speed. Investors across the UAE are becoming far more conscious of pricing transparency, liquidity structures, operational credibility, and how trades are ultimately executed, particularly as financial literacy continues maturing across the region.

According to Michael Barbour, many investors still misunderstand how brokerage models differ operationally, particularly around spreads, slippage, pricing structures, and conflicts of interest between market-making and STP environments.

For Barbour, transparency itself is becoming a defining factor in long-term investor confidence.

Modern investors are also becoming more selective around how brokers disclose execution policies, fee structures, liquidity relationships, and client fund protections. In many ways, execution architecture itself is increasingly becoming part of the trust equation.

For regulated regional firms such as Traders’ Hub, this shift may ultimately represent a broader advantage. As investor sophistication continues evolving across the UAE, operational credibility and institutional transparency are beginning to matter as much as platform functionality itself.

FROM BROKERAGE TO FINANCIAL ECOSYSTEM

The transition from Traders’ Hub Currency Brokerage to Traders’ Hub Capital Markets reflects more than a naming evolution. It signals a broader ambition to position the company as a longer-term financial institution within the UAE’s evolving investment ecosystem.

Globally, the distinction between trading platforms, investment platforms, and wealth management ecosystems is beginning to blur. Increasingly, investors no longer want fragmented financial experiences spread across multiple platforms. Instead, they are seeking connected environments capable of combining active trading, long-term investing, financial planning, analytics, and educational support within a single ecosystem.

For Traders’ Hub, this transition also reflects an effort to solve a longstanding regional friction point: the difficulty many UAE investors face when moving between active trading and structured long-term wealth accumulation.

“The modern investor no longer wants isolated trading access. They want a complete financial environment,” says Barbour.

The company’s planned expansion into wealth management and broader investment services reflects a wider regional shift toward more integrated financial participation models.

TECHNOLOGY, AI, AND THE NEXT INVESTOR EXPERIENCE

As trading platforms become increasingly automated and algorithmically assisted, the financial industry is also confronting a deeper question: how much of investing should remain human?

Technology is rapidly becoming the defining layer of modern financial platforms, from AI-assisted analytics and mobile-first investing experiences to increasingly sophisticated execution infrastructure.

But while automation can enhance speed and efficiency, long-term investing still remains deeply shaped by human behaviour itself. Markets continue being influenced by fear, overconfidence, emotional reaction, and risk perception, factors technology alone cannot fully eliminate.

One potential differentiator for firms such as Traders’ Hub may therefore lie in how effectively they balance algorithmic intelligence with human judgement.

EDUCATION, TRUST, AND LONG-TERM ENGAGEMENT

As trading participation expands across the GCC, financial platforms are increasingly carrying responsibilities extending far beyond market access alone.

While digital platforms have lowered barriers into global financial markets, they have also intensified conversations around behavioural investing, financial literacy, emotional discipline, and long-term risk awareness.

Increasingly, sustainable platform growth may depend not only on user acquisition, but on trust, transparency, and investor education itself.

In the GCC particularly, where retail participation continues expanding rapidly, financial firms are beginning to recognise their role in shaping long-term investor behaviour and financial understanding.

THE NEXT PHASE OF REGIONAL FINANCE

The UAE’s financial landscape is evolving rapidly.

As regulation strengthens, investor sophistication increases, and technology continues reshaping how capital moves through markets, financial platforms and capital markets institutions are being forced to rethink what they represent within the broader financial ecosystem.

The company’s broader direction, spanning infrastructure investment, wealth management expansion, AI integration, mobile accessibility, and educational initiatives, reflects a wider regional transition toward more mature, technology-enabled financial participation.

 Barbour believes the future of finance will increasingly belong to intelligent platforms capable of combining technology, trust, education, accessibility, and long-term wealth creation into a unified experience.

Whether this next generation of financial platforms ultimately succeeds will depend not only on execution speed or product breadth, but on something far more enduring: trust.

And in an increasingly crowded financial landscape, trust may ultimately become the most valuable asset of all.

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The Shift to Unified Content Workflows Is Redefining Enterprise Media!

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By: Srijith KN


Walk into any modern content setup today, whether it’s a podcast studio, a corporate webinar room, or a hybrid event environment, and you’ll see a familiar pattern, one that reflects how fragmented the content production stack has become.

A microphone connected to an interface.
An interface connected to a laptop.
A laptop running multiple layers of software to mix, switch, stream, and record.

It works, but it’s rarely seamless.

Because the biggest challenge in content creation today isn’t access to tools, it’s understanding how they all fit together.

The Real Problem: Too Many Tools, Too Little Clarity

The rise of podcasting and video content has created a new kind of friction. Users are no longer asking what they can create; they are asking how to make the tools work together.

Recording audio separately, syncing video later, transferring large files to high-end machines, and relying on multiple software layers have become the default workflow. It works, but it is inefficient, expensive, and prone to failure.

The expanding ecosystem of devices, features, and formats has made even basic setup decisions unnecessarily complex.

When it comes to products from RØDE, users & creators already recognize the product’s potential to simply clarify and help elevate the overall workflow experience.

From Tools to Unified Systems

This is where the shift begins to stand out.

What we are seeing is not simply the addition of new features, but the consolidation of functions.

Mixer. Recorder. Audio interface. Video switcher. Stream encoder.

What traditionally required a stack of hardware and software is now being brought into a single console environment.

For creators, that simplifies production.

For enterprises, it changes how content infrastructure is designed.

As this shift gains momentum, it is also being acknowledged at a leadership level.

“Real innovation isn’t about adding more; it’s about removing friction and enhancing workflows.

With the introduction of platforms like the RØDECaster Video, we’re starting to see audio and video unified in one system, unlocking faster, more focused creative output.”

Kalinda Atkinson,
Global Marketing Director, RØDE

Why This Matters Beyond Creators

This shift is not limited to podcasters or streamers. Enterprises are increasingly building in-house content studios, executive communication channels, internal video platforms, and hybrid event capabilities as part of their broader communication strategy.

In these environments, complexity quickly becomes a bottleneck. Multiple tools often translate into longer setup times, increased points of failure, and a growing dependency on technical operators to manage what should ideally be straightforward workflows.

A unified system begins to reduce that friction, allowing teams to focus less on managing the process and more on the output itself.

The End of the Laptop-Centric Setup

One of the most significant changes is subtle: the laptop is no longer central.

With recording, streaming, and switching built directly into the console, content can now be produced without relying on external software or intermediary platforms. Audio and video routing happens natively within the system, removing the need to manage multiple layers of tools.

This, in turn, reduces reliance on tools like OBS Studio and lowers the need for high-performance machines in the production chain.

Broadcast Capabilities, Simplified

Features that were once limited to broadcast environments are now being integrated directly into compact systems. Capabilities such as multi-camera switching, ISO recording with separate tracks for each input, audio-based automatic switching between speakers, and network-driven video workflows like NDI are no longer confined to high-end production setups.

For enterprise teams, this translates into professional-grade production without the need for dedicated control rooms or complex broadcast infrastructure.

Modularity Signals Long-Term Thinking

Another important shift lies in how these systems evolve over time.

With expansion options such as adding video capabilities to existing audio consoles, RØDE is enabling a more modular approach to production. Instead of replacing entire systems, users can extend them based on their needs.

This becomes particularly relevant for organizations that may begin with audio-first content using consoles such as the RØDECaster Duo or RØDECaster Pro II, gradually expanding into video production with consoles such as RØDECaster Video, RØDECaster Video S, or even the RØDECaster Core, and scaling internal media capabilities over time. The result is a more flexible investment model that reduces upfront costs while supporting long-term growth.

A Shift in the Competitive Landscape

On the surface, this still appears to sit within the audio hardware category. In practice, however, it competes with something far broader.

As these systems begin to handle capture, processing, and output within a single environment, they start to overlap with production software ecosystems, video switching platforms, and content workflow tools.

The implication is clear: when orchestration happens within the system itself, the need for external layers begins to diminish.

The Opportunity Ahead

As the layers of complexity fade, creators will have more time for creative storytelling and less time worrying about the setup.

The new products and technology from RØDE not only remove setup barriers, but they also enable creators & enterprises to operate at a full professional standard, accelerating both the creativity and innovation ecosystems.

Srijith KN covers enterprise technology, media infrastructure, and digital transformation across the Middle East.
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