Financial News
Emirates NBD Boosts Productivity with AI Transformation
Emirates NBD, has announced a transformation focused on harnessing the power of generative AI to change Emirates NBD’s operations and enhance productivity across various business functions supported by Microsoft. This collaboration aims to unlock new opportunities for innovation, efficiency, and customer experience within the banking industry.
The transformation encompasses three key initiatives that will drive significant advancements in software development, collaboration, and customer engagement.
1. Enabling IT teams at Emirates NBD with Github Copilot X: Emirates NBD recognises the critical role its IT teams play in efficiently delivering robust software solutions to drive business innovation. Supported by Microsoft, the bank’s IT teams are leveraging the cutting-edge capabilities of Github Copilot X, an advanced generative AI tool developed by Microsoft, with more than a thousand developers now empowered with this state-of-the-art coding assistant. With the help of this tool, Emirates NBD expects to see a remarkable boost in coding proficiency, software development speed, and quality. This advancement will be another steppingstone in transforming Emirates NBD’s technological capabilities, enabling the bank to meet customer needs with enhanced agility and efficiency.
2. Piloting usage of Microsoft 365 Copilot across the organization: As part of its commitment to driving digital transformation, Emirates NBD will be one of the first companies to access the preview of Microsoft 365 Copilot. This collaborative tool, powered by generative AI, will enable Emirates NBD employees to enhance their productivity by automating repetitive tasks, generating content, and assisting with complex decision-making processes. By piloting the usage of Microsoft 365 Copilot across the organisation, Emirates NBD aims to create a more agile and intelligent workplace, driving innovation and optimising productivity.
3. Launching ChatGPT use cases across all business and support functions at Emirates NBD: Understanding the criticality of customer experience and streamlined business operations, Emirates NBD will be deploying ChatGPT, a state-of-the-art conversational AI model, across all business and support functions, including its Contact Centers and Marketing, Legal, Compliance, and Risk departments. The bank recently hosted a successful ‘Generative AI Hackathon’, where blended teams from business and IT collaborated with experts from Microsoft, McKinsey, and Quantum Black. During the hackathon, Emirates NBD gained valuable insights into the capabilities of ChatGPT, prompt engineering, dataset preparation, and model fine-tuning techniques. The adoption of ChatGPT will enable the bank to deliver personalized customer experiences, improve operational efficiency, and foster innovation throughout the organization.
Commenting on this collaboration, Abdulla Qassem, Group Chief Operating Officer, Emirates NBD, stated, “We are thrilled to join forces with our long-term partner Microsoft for this initiative. By leveraging the power of generative AI, we aim to transform our business operations, elevate our customer experience, and stay at the forefront of technological innovation, further reinforcing our position as a leader in digital innovation. This collaboration is a testament to Emirates NBD’s commitment to embracing cutting-edge technologies and pushing boundaries to deliver excellence.”
Samer Abu-Ltaif, Corporate VP and President – Central and Eastern Europe, Middle East and Africa (CEMA), Microsoft, said, “The era of AI has arrived, and we are pleased to support Emirates NBD in unleashing its transformative power. AI is a defining technology of our time, acting as the ultimate amplifier that revolutionizes how we work and unlocks our creative potential. At Microsoft, we have leveraged advancements in supercomputing and machine learning to train powerful AI models capable of revolutionizing various tasks using natural language. We take pride in bringing these cutting-edge generative AI tools to Emirates NBD and empowering their teams to innovate, collaborate, and achieve new levels of productivity.”
The collaboration between Emirates NBD and Microsoft represents a significant milestone in the banking industry, setting new standards for innovation, efficiency, and customer-centricity. By harnessing the potential of generative AI, Emirates NBD is poised to unlock new growth opportunities, redefine customer engagement, and shape the future of banking.
Financial
Finastra’s Saudi Arabia Reimagine Banking Forum Spotlights Innovation, Trust, and AI in a Vision 2030 Financial Landscape
Finastra, a global leader in financial services software, brought together regulators, banks, fintechs, and technology leaders at the Saudi Arabia Reimagine Banking Forum in Riyadh to examine how the Kingdom’s financial sector can accelerate innovation while protecting trust, resilience, and customer value under Vision 2030.
The forum featured perspectives from regional and global experts, including Rudy Kawmi, Vice President for Middle East, Africa and Asia Pacific, Universal Banking at Finastra, along with senior leaders such as Abdulkarim Alsowaygh, Head of Advisory Services at TechArch, and Aymen Belhedi, Digital and Technology Transformation Leader at KPMG Middle East.
As the conversation turned to how banks can turn ideas into action, Finastra shared perspectives based on its long-standing work with financial institutions in the Kingdom, where it has supported banks since the early nineties through local expertise, established relationships and ongoing investment. The company referenced the role of modern core platforms like Essence, in supporting agility, compliance and customer-centric design. Finastra Essence was also recognized as a Leader for the 2nd consecutive time in the Gartner Magic Quadrant for Retail Core Banking Systems, Europe.
Across three panel discussions – Banking Today: Delivering delight in a hyper competitive world, Banking Tomorrow: Innovation, agility and relevance, and Practical AI: Leveraging AI for profit, safely and securely – speakers shared practical strategies to balance regulatory expectations, customer needs, and technology adoption.
Key insights from the Saudi Arabia Reimagine Banking Forum include:
Innovation anchored in trust and compliance
Panelists agreed that innovation in Saudi banking must begin with trust. Cybersecurity, regulatory alignment and security maturity were described as non-negotiables, not afterthoughts. Speakers highlighted the role of the Saudi Central Bank (SAMA) in setting clear guardrails through initiatives such as API-driven banking frameworks and the Regulatory Sandbox, enabling banks and fintechs to experiment in controlled environments while protecting consumers and financial stability.
From product proliferation to precision, lifestyle-integrated banking
The discussion underlined a shift from launching more products to delivering precise, contextual experiences. Banks in Saudi Arabia are under pressure to evolve from traditional service providers into lifestyle platforms that integrate payments, credit and everyday services into the digital journeys customers already use. With the risk of banking drifting into a utility model, where providers are interchangeable, panelists called on institutions to differentiate through relevance, immediacy and purposeful design, not just scale.
Ecosystem orchestration as the new competitive edge
Speakers stressed that no institution can innovate in isolation. Banks that act as ecosystem orchestrators, curating fintech, technology and cybersecurity partners while owning the “trust layer”, are better positioned to deliver new propositions quickly. Internal teams, advisors and partners form a single value chain. The conversation moved beyond capability lists toward how those capabilities are combined, governed and brought to market at speed.
Data and AI turning trusted information into intelligence
Data was described as a critical and often underused asset. Panelists highlighted that the real opportunity lies not in collecting more data but in converting trusted data into actionable intelligence. In this context, AI and generative AI can help banks move from reactive service models to proactive, personalized engagement, provided governance keeps pace. With the right tools and controls, small teams can now deliver improvements in productivity and customer experience that previously required much larger workforces.
Practical, ethical AI with humans firmly in the loop
The AI discussion focused heavily on ethics, explainability and human oversight. Panelists warned against black-box systems in areas such as credit decisions and collections, where AI outcomes directly affect people’s lives. They emphasized the need to identify and address bias in training data and to keep humans accountable for final decisions. AI was positioned as a powerful tool to automate repetitive tasks, assist agents and accelerate analysis, while freeing people to concentrate on higher value work.
Technology is available, but adoption remains gradual
Speakers noted that while the technology to support next-generation services is already in place, adoption timelines can vary. Some innovations introduced in pilot phases have taken time to progress to full rollout, reflecting the sector’s careful approach to implementation. The discussion highlighted opportunities for continued progress in areas such as real time, transparent cross-border payments and fully digital account opening that reduces the need for in-branch processes.
Across all sessions, there was a consistent message: Saudi Arabia is setting a high bar for responsible innovation by combining a progressive regulator, a clear national agenda and banks that are re-architecting for trust, speed and inclusion. The future of banking in the Kingdom will belong to institutions that innovate boldly, design for resilience, and earn customer trust every day.
Financial
Rostro Group Enters UAE with New SCA Licence Amid the Country’s 20% Fintech Growth Surge
Rostro Group, an international diversified fintech and financial services group, has obtained a Category 5 license from the UAE Securities and Commodities Authority (SCA), marking a significant step in its long-term commitment to shape the UAE’s future financial ecosystem.
The UAE’s fintech ecosystem continues to expand at an exceptional pace, supported by progressive regulation, rising investor appetite, and strong government initiatives. Recent industry reports from bodies such as the MENA Fintech Association and Magnitt indicate that the UAE consistently attracts over 40–45% of all fintech investments in the region, reinforcing its position as the leading fintech hub in MENA.
Looking ahead, the sector in the UAE is projected to grow at a compound annual rate of more than 20% over the next five years, driven by increasing adoption of digital payments, rapid expansion in wealth-tech and digital brokerage services, and continued regulatory enhancements from bodies such as the SCA and ADGM. With this momentum, the UAE is well-positioned to remain a regional centre of innovation, capital formation, and digital financial transformation.
With UAE Securities and Commodities Authority (SCA) strengthening oversight and raising industry standards, the approval recognizes Rostro Group as a compliant and trusted participant in the country’s expanding financial landscape. It also allows the Group to operate in line with UAE’s expectations for transparency, investor protection and responsible market engagement.
Based in the UAE, the Group is led by CEO Michael Ayres, who has long-standing experience in the region’s fintech sector. Speaking about the SCA approval, Ayres highlighted that Dubai and Abu Dhabi’s rapid evolution into a future-ready financial ecosystem is unmatched.
Ayres said, “We at Rostro Group see the UAE as one of the most forward-thinking financial centres, one that will soon rival leading centres like London, Singapore or New York. Securing this licence deepens our alignment with the country’s vision to build a tech-first, institutionally robust financial ecosystem and propels our contribution to its next phase of growth.”
Rostro Group’s multi-brand structure is built to serve diverse categories of investors through a unified global ecosystem. Its Scope Prime division supports institutional clients with industry leading trading infrastructure, while Scope Markets offers individuals streamlined access to global trading and investing opportunities.
In recent years, the product offering of Rostro Group has been widened to include access to over 60 regional CFD equities, as well as the development of proprietary CFD indices to mirror the performance of the Dubai and Abu Dhabi stock markets.
Local banking relationships have already been established. In addition, Rostro’s Scope Prime division is now ready to provide multi-asset prime brokerage services to financial institutions across the GCC, whilst the retail client-facing Scope Markets division has the ability to offer account types denominated in multiple currencies including AED and USD.
Financial
StashAway broadens private market access for UAE-based HNWIs amid strong growth
High-net-worth investors now account for over 75% of UAE deposits, and StashAway is responding with new semi-liquid portfolios that broaden access to private markets.
StashAway, a wealth management platform, is offering UAE-based high-net-worth individuals (HNWIs) greater opportunities to build long-term wealth through private markets1. The move follows a year of strong growth among its high-net-worth clients, with this segment driving over 75% of its growth in the UAE over the past 12 months.
The new semi-liquid offerings – private infrastructure and private equity portfolios – are managed by Hamilton Lane, a global private market specialist with over US $956 billion in assets under management. With these portfolios, investors will benefit from significantly lower minimums, lower fees, and monthly liquidity, providing flexibility than traditional funds typically lack.
StashAway’s momentum reflects a broader trend: Nearly 10,000 new millionaires are expected to arrive in the UAE by the end of 2025. As the country continues to attract global wealth, its wealth management landscape is becoming increasingly digital, with growing demand from affluent investors for alternative investment opportunities.
Increasing demand for private market investment opportunities
Globally, private markets are reshaping the investment landscape, with the number of publicly listed companies declining significantly over the past 25 years. Recent data revealed there are just 2,800 public companies, compared to 18,000 private businesses with annual revenues above US $100 million in the United States. This disparity underscores that opportunities to build wealth will increasingly be found in private markets, both in the US and worldwide.
With StashAway’s expanded private market offering, UAE-based HNWIs can tap into these growth opportunities. Clients can now access private infrastructure and private equity – an asset class with target net annual returns of 10-12%2.
Michele Ferrario, Co-founder and CEO, StashAway comments, “We’ve seen tremendous demand from high-net-worth investors who value the transparency and unbiased wealth advisory that we offer. Now, we’re bringing that same trusted experience to private markets, making it simple for investors to access high-quality, institutional-class opportunities.”
In line with StashAway’s existing private markets offering, both portfolios have significantly lower minimums and fees compared to private banks. While private banks often charge up to 3.5% in total management fees, StashAway clients pay a management fee as low as 0.5%. Unlike traditional private market funds with 10 to 15 year lock-ups, StashAway’s new portfolios allow investors to access their capital after a short initial lock-up period – offering greater flexibility as their financial goals evolve.
Raaed Sheibani, UAE Country Manager, StashAway adds, “A diversified portfolio with exposure to private markets is vital for high-net-worth investors seeking to build long-term wealth. But many clients tell us that high minimums and long lock-ups of traditional private market funds make it hard to get started or maintain the right allocation. We’re committed to making these opportunities more accessible. Our semi-liquid offering does exactly that – providing flexible access without tying investors into multi-year lock-ups.”
Both portfolios offer multi-manager & sector diversification through a single investment. The Private Infrastructure portfolio provides exposure across sectors such as energy, transport, digital networks, and utilities. The Private Equity portfolio is diversified across private equity life stages, geographies, and vintages.
Historically, both asset classes have outperformed public equities, while simultaneously experiencing lower volatility. As an example, a 10% private infrastructure allocation to a traditional 60/40 portfolio from 2014 to 2024 would have increased returns by 5.3% and reduced volatility by 10.6%. They are therefore essential to strengthening long-term portfolios.
These portfolios reflect StashAway’s broader commitment to simplifying access to the best investment solutions. They expand the platform’s suite of HNW offerings, which also includes Private Credit and unbiased wealth advisory for StashAway Reserve clients.
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