Connect with us

Tech Features

Harnessing Technology in Hybrid Work Environments: Strategies for Success

Published

on

By Professor Fiona Robson, Head of Edinburgh Business School and School of Social Sciences at Heriot-Watt University Dubai

For many, working in a hybrid model of some working from home and some from organisational premises is seen as a positive scenario. However, it can also be a double-edged sword in terms of blurring the boundaries. Advantages include flexible working options and may open up a new pool of candidates who don’t want to or aren’t able to travel every day. The benefits of hybrid include the cost implications of not having to travel twice a day and not losing productive time when travelling. Not every role would be suitable for hybrid working, for example someone working in customer services or providing a service in the homes of clients. Offering hybrid working options gives the potential to increase employee retention by meeting their needs. It is also important to recognize that hybrid working shouldn’t be perceived as a part time role with part time organizational commitment. Leaders are responsible for developing a culture whereby all eligible employees are encouraged to work remotely for at least some of their working time.

There is research which suggests that employees who are able to work from home are more productive than in the office. This makes assumptions that a) employees don’t mind the blurring of boundaries with their home life b) that they will have appropriate space from which they can work and c) that appropriate technology and infrastructure (e.g. wifi) is available. Depending on the home situation, there may be more distractions when working away from the office if it shared with other people. Ultimately the decision around moving to hybrid working will need the leader to consult and then take all the factors into account to establish the potential impact.

Technology can be used to improve performance throughout an organisation, for it to be successful there are a range of factors which need to be in place. Firstly, selecting the correct technology that can meet the needs of the organisations and their users. Once selected, extensive learning and development support is needed so that users feel confident and competent in using it for their roles. If there is equipment or software which isn’t used regularly, some reminders and an offer of training may be useful. The health and safety of hybrid workers should be considered, ensuring that remote working is organised and carried out in a safe way as part of the leader’s duty of care.

Technology is a good alternative where it isn’t possible for the leader to meet with all their employees. Software such as Teams and Zoom allow information to be shared instantaneously. Whilst there may be specific occasions where in-person is needed, many meetings can be online. Probably the biggest impact of the pandemic was how organisations had to pivot to be able to work remotely. For some employees, this was seen as a very good thing; having previously been told that it wasn’t possible for some roles, it was established that it could work. Hybrid working can also give time flexibility which may make international collaborations easier. Leaders should lead by example and highlight their own hybrid working, ensuring they have maximum visibility.

Potential disadvantages of hybrid working include having a negative impact on team-working and morale which leaders may need to address. Opportunities for valuable ‘water cooler’ conversations are likely to take place less frequently might lead to missed chances for collaboration or process improvement.

Hybrid/remote working does not mean that all networking opportunities are lost; technology now gives us many ways to achieve this – again, learning lessons from the pandemic where many conferences and events were delivered wholly online. Platforms such as LinkedIn allow leaders to connect to people across the globe and build their digital network. Other specialist software encourages leaders and their employees to have some informal online ‘coffee break’ time.

As a leader, a key decision is the extent to which employee performance should be monitored. Technology is available to do this; however, it raises an issue of trust. There may be certain occupations where it is necessary for the organisation to have access to this data for security reasons. Data protection and privacy policies should be adhered to at all times.

Strong leaders recognise the importance of giving and receiving feedback and for this to be built into project plans rather than just at the end of the activity. Where hybrid working means fewer opportunities for face-to-face engagement, technology can be used via software that collects and stores employee feedback. Leaders need to role model good behaviour by visibly seeking and responding to feedback on their own performance.

As a leader it is important that the HR team are briefed to reflect the organisation’s commitment to hybrid working by ensuring that policies and practices do not disadvantage hybrid workers. For example, reviewing internal promotion and performance review criteria to ensure they are appropriate. Updated IT policies should be considered, to reflect the needs of people who work at home and use secure data which would previously not have been available. Leaders should consider some of the sensitive issues around hybrid working, for example does it lead to the introduction of hot-desking. For some of their followers losing the artefact of their own personal space could be negative.

The use of AI in most organisations is still at a relatively early stage where many are only confident to dip their toes into the water. Where women leaders become early adopters of AI this can have a positive impact on the whole organisation. It also potentially provides the leaders themselves with a competitive advantage. Being upfront about the advantages and disadvantages will be useful as well as identifying where and when it might be used. The early inclusion of employees to influence the scope and implementation of AI is a worthwhile investment.

Many organisations collect data on a daily basis but don’t make the best use of it, and this is a missed opportunity. Leaders should invest in new hires who are experts in data analytics and can provide some bespoke use of technology to meet the specific needs of the organization. Importantly these appointments can upskill the existing workforce by learning in ‘real play’ rather than role play.

Whilst AI could lead to some disruption, sometimes that in itself encourages more innovation. Leaders have an ethical responsibility as well as a management one to ensure that AI is used appropriately and in compliance with regulations. Possibly the strongest opportunity at this stage for the use of AI to really make a difference, is collecting data on employee engagement on a continuous basis. This can be used to predict future behaviours and actions for the leadership team.

Leaders can use technology, for example, as part of their recruitment and selection processes so prospective candidates get a personalised experience. Personalisation could also be used as part of an employee engagement strategy. The use of AI isn’t a magic cure, and there will still need to be human interventions, particularly in the early adoption stages, to ensure fair decision-making.

Leaders’ HR teams will have to work with the experts to ensure that any potential negative outcomes of AI can be minimised e.g. if employees all start using Chat GPT for their work. Leaders will need their skills in managing change progress for an organisation that may find change very challenging.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Tech Features

Shure’s Growth Story in the Middle East and Beyond

Published

on

Shure Axient Digital PSM

As the region accelerates its digital and cultural transformation, professional audio will only grow in importance.

By Yassine Mannai, Associate Director Sales, Shure MEA

A portrait of Yassine Mannai, associate director sales, Shure MEA
Yassine Mannai, Associate Director Sales, Shure MEA

The Middle East and Africa (MEA) region is witnessing an extraordinary moment of profound transformation as nations continue to reimagine their respective economies. Cities across this vibrant region are increasingly positioning themselves as global hubs, anchored on rapid technological shifts. From national diversification agendas such as Saudi Arabia’s Vision 2030 to the UAE’s expanding cultural economy and Africa’s urbanization, the region is rethinking how it communicates, collaborates, and entertains. Against this backdrop, professional audio integration has emerged as the key enabler. Pro audio is no longer viewed as luxury; it has become a strategic pillar of productivity, culture, and trust.

For Shure, this represents fertile ground for growth. The company’s trajectory in the region is anchored on a clear multi-prong approach: sustainable value creation through localization, strong partnerships, and continuous education. Rather than chasing short-term wins, the focus is on building strong ecosystems where audio technology empowers organizations to achieve their ambitions.

A Partner in Regional Growth

Demand for professional audio is being fueled by three key drivers. First, the large-scale investments in infrastructure and cultural projects trend in the region is creating an appetite for reliable, scalable audio solutions. Second, with hybrid work and learning still active, audio systems now serve as must-have tools for collaboration, ensuring clarity and engagement. Third, the entertainment and events industry continues to flourish, with audiences expecting immersive sound experiences with emotional connection.

Shure’s presence in conferences, cultural centers, and classrooms underscores its adaptability. By aligning closely with each sector’s needs, the company is not just supplying equipment – it is shaping how people experience communication and culture. Providing the ultimate IT and meeting room solutions is one thing, ensuring that end-user requirements in meeting spaces are consistently met is where the rubber meets the road, which makes factors such as quality, form factor, and smart solutions that leverage technology for seamless integration crucial.

A Strategy Anchored on Three Pillars

Shure’s growth blueprint rests on localization, partnerships, and education.

  • Localization ensures that global standards are adapted to regional requirements. A broadcaster in Abu Dhabi may demand wireless mobility, while a university in Riyadh seeks scalable, user-friendly systems. Meeting these nuanced needs requires agility and customization.
  • Partnerships with distributors, integrators, and resellers expand reach and sustain service excellence. These trusted relationships are critical to delivering value on the ground.
  • Education equips professionals with the right skills to maximize technology investments. Through training initiatives, Shure empowers AV specialists to deploy and maintain systems effectively, ensuring customers achieve long-term returns.

Technology and Innovation at the Forefront

We strongly believe that the future of audio in the region will be shaped by three defining trends.

  • Immersive experiences are becoming a cultural norm, and audio must now create impact as much as it delivers clarity.
  • AI and intelligent systems are moving from concept to reality making adaptive audio that responds to its environment the way to go.
  • Hybrid environments will remain central to work and education even as physical and virtual interactions merge with audio determining whether collaboration succeeds or fails.

A century of sound, a future of possibility

This year, Shure marks its 100-year anniversary. Few technology brands reach such a milestone, and fewer still do so with their reputation for quality and trust intact. For customers and partners in MEA and beyond, the centennial is not merely a celebration of heritage. It is a reassurance that Shure’s next century will be guided by the same principles that made it a global leader – with innovation, reliability, and customer focus at the core.

As the region accelerates its digital and cultural transformation, professional audio will only grow in importance. For IT leaders, this means viewing sound not as an afterthought, but as a strategic layer of infrastructure – one that underscores effective communication, collaboration, and connection.

Shure’s growth story is far from complete. The company’s next chapter is being written in partnership with the region’s institutions and enterprises. And in an age where voices need to be heard clearly across physical and digital spaces, Shure’s mission remains simple: to deliver sound that empowers progress.

Continue Reading

Tech Features

ASUS Techsphere Forum: Empowering Business Leaders Through Next-Gen Hardware Innovation

Published

on

ASUS Techsphere Forum - Group Photo


The line on the opening slide— “Every company will be an AI company”—wasn’t tossed out as a provocation. At the ASUS Techsphere Forum 2025 in Dubai, it landed as an operating instruction. The message across keynotes, the Intel segment, and two candid panels was strikingly consistent: AI stops being theatre the moment you standardize three things—the workspace (where people actually work), the runtime (so models are portable), and the portfolio (so you manage dozens of use cases like a product backlog, not a parade of proofs-of-concept).

Analysed By:
Subrato Basu, Managing Partner
, Executive Board
Crafted By:
Srijith KN,
Senior Editor
,
Integrator Media

A quick reality check on market size so we’re not drinking our own Kool-Aid: the global AI market in 2025 is roughly $300–$400B, depending on scope (software vs. software + services + hardware). Reasonable consensus ranges put 2030 at ~$0.8–$1.6T. In other words, still early—but already too big to treat as a side project.

A wide-angle shot of the ASUS Techsphere Forum

ASUS: PUT AI ON THE ENDPOINT—AND MAKE IT GOVERNABLE

ASUS’s enterprise stance is disarmingly practical. As Mohit Bector, Commercial Head (UAE & GCC) at ASUS Business, framed it, the fastest way to make AI useful is to put it where the work happens (the endpoint) and to make it governable. Concretely, that means:

  • NPUs for on-device inference (privacy, latency, battery life).
  • Manageability (fleet policy, remote control, security posture you can actually audit).
  • Longevity (multi-year BIOS/driver support) so IT can set an AI-ready baseline and keep it stable.

ASUS thinks about the modern workplace as an Enter → Analyse → Decide loop, this is where the workday actually speeds up—quietly, relentlessly, at the endpoint:

  • Enter: the device captures signals—voice, docs, screens, forms, sensors.
  • Analyse: retrieval-augmented reasoning + analytics produce options, risks, and rationales.
  • Decide: humans choose; agents act—raise tickets, update ERP/CRM—with audit trails.

It isn’t about one blockbuster use case. It’s about standardizing the canvas, so small wins compound every week.

ASUS Techsphere Forum 2025 - Panel 1
Panel 1 – From Data to Decisions: Leveraging AI Across Industries

INTEL: FROM SLOGAN TO STACK (AND WHY THE AI PC MATTERS)

Intel’s deck made the “every company will be an AI company” claim implementable. Four slide-level words—Open, Innovative, Efficient, Secure—double as a buyer checklist:

  • Open: less cost, no lock-in. The same models should move across CPU/GPU/NPU and PC → Edge → Datacentre/Cloud without rewrites.
  • Innovation: treat AI PCs with NPUs, edge systems, and cloud clusters as one continuum.
  • Efficient: lead on performance per dollar and per watt; energy and cost are first-class design goals.
  • Secure: your data and your models are IP; run locally when you should, govern tightly when you don’t.

A “Power of Intel Inside” platform slide stitched this together:

  • AI software & services: OpenVINO as the portability layer to convert/optimize/run models across heterogeneous silicon.
  • AI PC: always-on, private inference for day-to-day assistants.
  • Edge AI: near-machine intelligence for vision and time-series use cases.
  • Datacentre & cloud AI: scale-out training/heavy inference (fraud graphs, multimodal analytics, enterprise RAG).
  • AI networking: the fabric that keeps it all moving—securely.

Why the fuss about the AI PC? Because it’s the next enterprise inflection after Windows and Wi-Fi. Slides mapped tangible outcomes:

  • Productivity: faster info-find, auto-drafts, note-taking.
  • Communication: translation, live captioning, dictation, transcription.
  • Collaboration: smart framing, background removal, eye tracking, noise suppression—without pegging the CPU.
  • IT operations: endpoint anomaly detection, VDI super-resolution, remote screen/data removal.
  • Security: client-side deepfake detection, anti-phishing, ransomware flags.

Under the hood, Intel’s definition is a division of labour: CPU for responsiveness and orchestration, GPU for high-throughput math/creation, NPU for low-power sustained inference—the always-on stuff that makes assistants truly useful. Add vPro + Core Ultra and you get the fleet controls and long-term stability IT actually needs.

One more practical bit I liked: Intel AI Assistant Builder—a portal to stand up local assistants/agents (with RAG) that can run on the PC fleet first, shrinking time-to-value from months to days/weeks and letting you prove the full E-A-D loop before you scale heavier jobs to edge/cloud.

When the “100M AI PCs by 2026” slide hit the screen, heads tilted from curiosity to calculation. The figures—bullish vendor projections (~100M by 2026; ~80% AI-capable by 2028)—invite a haircut, but the signal is unmistakable: endpoint AI is becoming the default.

ASUS Techsphere Forum 2025 - Panel 2
Panel 2 – AI-Powered Workspaces and the Future of Work

WHAT THE PANELLISTS REALLY TAUGHT US

RAKEZ (Free Trade Zone)

Posture: Execution-first. Make AI practical on the shop floor and trustworthy in the back office—governed from day one.

What they drive:

  • Diagnostics (OEE baselines, defect maps) + data-readiness scans (MES/ERP) so pilots don’t stall.
  • Reference lines/sandboxes where vendors prove accuracy, safety, throughput before purchase.
  • Template playbooks: CV-QC, predictive maintenance, warehouse vision, invoice extraction/3-way match—each with SOPs, KPIs, integration steps.
  • Curated vendors + shared services (labelling, model hosting/monitoring, SOC for AI) to reduce MSME cost/complexity.

MSMEs: “Bookkeeping-in-a-box” to clean ledgers and free cash; pre-negotiated PoC packs (fixed price/timeline, acceptance metrics); compliance starter kit (consent, retention, safety, escalation).

Enterprises: Multi-site rollout playbooks, edge + cloud reference architectures (identity-aware RAG, policy-constrained agents), and assurance artifacts (model cards, change control, audit trails).

Outcome lens: OEE ↑, FPY ↑/DPMO ↓, MTBF ↑/MTTR ↓, faster close cycles, fewer incidents—AI that moves the P&L and passes audit.

Note – FPY — First Pass Yield; OEE — Overall Equipment Effectiveness; DPMO — Defects Per Million Opportunities; MTBF — Mean Time Between Failures (repairable systems); MTTR — Mean Time To Repair

Oracle (Consulting / Applications cloud)

Posture: AI belongs inside the workflows where finance, HR, supply chain, and service teams live. Expect talk tracks like: ground answers in your own records (RAG with policy), instrument before/after outcomes, and treat AI features as part of ERP/HCM/CX—not a sidecar chatbot. The ask from buyers: prove the Enter → Analyse → Decide gains in real workflows (FP&A forecasting lift, supplier risk scoring, HR talent match quality).

Zurich Insurance (BFSI)
Posture: AI as a force for good, scaled with governance. Think hundreds of use cases: claims triage, fraud/anomaly detection, internal knowledge bots—human-in-the-loop where stakes are high, and IoT-style prevention to reward good behaviour. The key is measurement: fewer false positives, shorter cycle times, clearer audit trails—and elevated roles, not replaced ones.

Group-IB (Cyber / Threat Intel)

Posture: AI to defend—and defend against AI. SOC copilots that summarize and enrich alerts, deepfake/phishing detection, behaviour analytics across identities and endpoints, and the emerging discipline of security of AI (prompt-injection defences, LLM gatewaying, data loss controls for AI apps). If you’re rolling out agents, involve your security team early.

Dhruva Consultants (Tax Tech Transformation)

Posture: RegTech + AI to reduce compliance cost and risk. Document AI to normalize invoices/contracts, anomaly detection for mismatches and fraud flags, and a pragmatic “bookkeeping-in-a-box” on-ramp for MSMEs. Non-negotiables: auditability, versioning, segregation of duties for anything that touches filings.

Prime Group (Labs/Certification)

Posture: Risk-scored processes—every lab step tagged with expected outputs, data access, and fallbacks. Near-term wins: smarter scheduling and test selection; long-term horizon: a Mars-ready lab by 2050 aligned with the UAE’s space ambitions. It’s operational excellence today, exploration mindset tomorrow.

Education (Heriot-Watt University, Dubai)

Posture: candid and useful: human-led pedagogy; AI-assisted admin and decision support. HWU brings talent pipelines (AI/Data Science programs), translational research, and applied robotics capacity (think Robotarium-style ecosystems). This is the repeatable talent + research engine enterprises can plug into—capstones, CPD, joint R&D—that shortens the path from idea to pilot.

WHY UAE HAS A STRUCTURAL ADVANTAGE: RAKEZ × HWU

Local context matters. RAKEZ (Ras Al Khaimah Economic Zone) is more than a location; it’s an adoption on-ramp aligned with MoIAT’s Industry 4.0 programs (ITTI/Transform 4.0). Translation: factories—especially MSMEs—get real help to deploy vision-led quality, OEE analytics, and worker-safety use cases, with policy scaffolding and incentives attached.

Pair that with Heriot-Watt University as a talent/research flywheel and you have a short, well-lit path from concept to production: execution zone + skills engine. That’s a genuine regional edge.

SUMMARY

Techsphere’s most important contribution wasn’t a prediction; it was a design pattern. ASUS gives you the enterprise substrate (AI-ready endpoints you can actually govern). Intel gives you the principles and plumbing (OpenVINO portability; CPU/GPU/NPU continuum; PC → Edge → Cloud). The panellists supplied proof patterns across industries. And the UAE context—RAKEZ for execution, HWU for talent/research—shortens the distance from idea to impact.

If “every company will be an AI company,” the winners won’t be the first to demo—they’ll be the first to standardize. Start at the endpoint, insist on portability, manage a portfolio, and make the Enter → Analyse → Decide loop measurable. That’s how the slide turns into the balance sheet.

_________________________________________________________

  • Glossary of Technical Acronyms
  • OEE — Overall Equipment Effectiveness (measures manufacturing productivity: availability × performance × quality).
  • FPY — First Pass Yield (percentage of units passing production without rework).
  • DPMO — Defects Per Million Opportunities (defect rate in Six Sigma terms).
  • MTBF — Mean Time Between Failures (average time between breakdowns of a repairable system).
  • MTTR — Mean Time To Repair (average time to repair a failed component/system).
  • AI / IT Terms
  • NPU — Neural Processing Unit (specialized chip for AI inference, optimized for low-power sustained workloads).
  • CPU — Central Processing Unit (general-purpose processor for orchestration, responsiveness).
  • GPU — Graphics Processing Unit (parallel processor for high-throughput math and AI training/inference).
  • RAG — Retrieval-Augmented Generation (technique where AI models query external knowledge bases before generating answers).
  • ERP — Enterprise Resource Planning (integrated system for core business processes like finance, supply chain, manufacturing).
  • MES — Manufacturing Execution System (software for monitoring and controlling production).
  • VDI — Virtual Desktop Infrastructure (running desktop environments on centralized servers).
  • SOC — Security Operations Center (hub for cybersecurity monitoring and response).
  • IP — Intellectual Property (protected data, models, or designs).
  • Industry & Enterprise Acronyms
  • BFSI — Banking, Financial Services, and Insurance (industry vertical).
  • FP&A — Financial Planning & Analysis (finance function for budgeting, forecasting, performance analysis).
  • HCM — Human Capital Management (HR technology and processes).
  • CX — Customer Experience (customer-facing processes and software).
  • ITTI — Industrial Technology Transformation Index (UAE Ministry of Industry and Advanced Technology initiative under Industry 4.0).

The ASUS Techsphere Forum, organized by Integrator Media, brought together C-suite leaders from diverse industry verticals to explore how evolving hardware standards are shaping the future of work. The event highlighted the growing role of AI-enabled PCs, showing how advancements in endpoint hardware can directly support business needs. By balancing industry-specific requirements with insights on hardware innovation, the forum offered executives a clear view of how these technologies can enhance productivity and deliver measurable value across the wider business community.

Continue Reading

Tech Features

From Display to Destination: How LED Tech Is Rewriting Outdoor Retail in the GCC

Published

on

An LED screen located in an urban setting

In the Gulf’s fast-evolving retail landscape, one thing is clear: attention is everything. With consumers moving between screens, stores, and digital channels in seconds, capturing that attention outdoors is becoming a high-stakes game. That’s why LED display technology is rapidly becoming the new storefront essential, especially when paired with interactivity.

A portrait of Zac Liang, General Manager - Gulf Area, Unilumin's Group
Zac Liang, General Manager – Gulf Area, Unilumin’s Group

Retailers across the UAE, Saudi Arabia, and Qatar are investing in large-format LED displays that do more than just promote products; they invite shoppers in. Whether it’s a vivid display on a flagship store’s exterior or an interactive screen at a luxury mall, brands are embracing motion, light, and tech to cut through the noise. Across malls in Dubai, Doha, and Riyadh, it’s no longer uncommon to see storefronts come alive with animations, responsive visuals, or even gesture-based content.

“Retailers today are competing not just for sales, but for attention, and in this region, that means making a bold visual impact,” said Zac Liang, General Manager – Gulf Area, Unilumin Group. “That’s why more brands are investing in outdoor LED displays that don’t just advertise, they engage.”

While many regions are adopting this trend, the Middle East is scaling fast. According to Grand View Research, the digital signage market in the Middle East and Africa is expected to grow from USD 1.66 million in 2024 to USD 2.80 million by 2030, with the GCC leading the charge thanks to infrastructure development, smart city strategies, and a strong mall culture. This growth is being fueled by the rising demand for immersive experiences, particularly in high-traffic outdoor retail environments.

The shift isn’t just about visuals; it’s also about interactivity. LED displays equipped with touchscreens, motion sensors, and augmented reality are turning passive browsing into active engagement. Shoppers can explore digital lookbooks, scan QR codes for real-time offers, or interact with content that responds to their presence. These experiences help bridge the online-offline divide, giving brands a powerful edge in driving foot traffic and customer engagement.

“Interactivity is no longer a luxury; it’s a necessity,” Liang added. “Our clients in the Gulf are asking for displays that do more than play content. They want screens that connect, respond, and adapt in real time.”

Unilumin has been at the forefront of this transformation. The company made waves by being the first in the LED industry to introduce MIP/COB technology for outdoor displays in China; the technology is now making its way into major Middle Eastern markets. At the 19th Hangzhou Asian Games, Unilumin deployed over 4,200 square meters of LED screens across key venues. Its outdoor COB display at West Lake, the world’s first outdoor high-brightness COB screen, not only lit up the event but became part of the visual narrative of the games.

That same energy is now flowing into the Gulf, where malls, airports, and open-air retail zones are hungry for solutions that combine aesthetics, interactivity, and performance. From arch-shaped LED portals in Dubai to street-facing media walls in Doha, the region is becoming a live canvas for digital storytelling.

The future of outdoor retail in the GCC isn’t just about visibility; it’s about visibility with purpose. Interactive LED displays give brands the power to stop shoppers mid-scroll, pull them off the sidewalk, and get them through the door. In a market where first impressions are everything, those few seconds on the street could mean the difference between a passerby and a purchase.

 

Continue Reading

Trending

Copyright © 2023 | The Integrator