Tech Features
Harnessing Technology in Hybrid Work Environments: Strategies for Success
By Professor Fiona Robson, Head of Edinburgh Business School and School of Social Sciences at Heriot-Watt University Dubai
For many, working in a hybrid model of some working from home and some from organisational premises is seen as a positive scenario. However, it can also be a double-edged sword in terms of blurring the boundaries. Advantages include flexible working options and may open up a new pool of candidates who don’t want to or aren’t able to travel every day. The benefits of hybrid include the cost implications of not having to travel twice a day and not losing productive time when travelling. Not every role would be suitable for hybrid working, for example someone working in customer services or providing a service in the homes of clients. Offering hybrid working options gives the potential to increase employee retention by meeting their needs. It is also important to recognize that hybrid working shouldn’t be perceived as a part time role with part time organizational commitment. Leaders are responsible for developing a culture whereby all eligible employees are encouraged to work remotely for at least some of their working time.
There is research which suggests that employees who are able to work from home are more productive than in the office. This makes assumptions that a) employees don’t mind the blurring of boundaries with their home life b) that they will have appropriate space from which they can work and c) that appropriate technology and infrastructure (e.g. wifi) is available. Depending on the home situation, there may be more distractions when working away from the office if it shared with other people. Ultimately the decision around moving to hybrid working will need the leader to consult and then take all the factors into account to establish the potential impact.
Technology can be used to improve performance throughout an organisation, for it to be successful there are a range of factors which need to be in place. Firstly, selecting the correct technology that can meet the needs of the organisations and their users. Once selected, extensive learning and development support is needed so that users feel confident and competent in using it for their roles. If there is equipment or software which isn’t used regularly, some reminders and an offer of training may be useful. The health and safety of hybrid workers should be considered, ensuring that remote working is organised and carried out in a safe way as part of the leader’s duty of care.
Technology is a good alternative where it isn’t possible for the leader to meet with all their employees. Software such as Teams and Zoom allow information to be shared instantaneously. Whilst there may be specific occasions where in-person is needed, many meetings can be online. Probably the biggest impact of the pandemic was how organisations had to pivot to be able to work remotely. For some employees, this was seen as a very good thing; having previously been told that it wasn’t possible for some roles, it was established that it could work. Hybrid working can also give time flexibility which may make international collaborations easier. Leaders should lead by example and highlight their own hybrid working, ensuring they have maximum visibility.
Potential disadvantages of hybrid working include having a negative impact on team-working and morale which leaders may need to address. Opportunities for valuable ‘water cooler’ conversations are likely to take place less frequently might lead to missed chances for collaboration or process improvement.
Hybrid/remote working does not mean that all networking opportunities are lost; technology now gives us many ways to achieve this – again, learning lessons from the pandemic where many conferences and events were delivered wholly online. Platforms such as LinkedIn allow leaders to connect to people across the globe and build their digital network. Other specialist software encourages leaders and their employees to have some informal online ‘coffee break’ time.
As a leader, a key decision is the extent to which employee performance should be monitored. Technology is available to do this; however, it raises an issue of trust. There may be certain occupations where it is necessary for the organisation to have access to this data for security reasons. Data protection and privacy policies should be adhered to at all times.
Strong leaders recognise the importance of giving and receiving feedback and for this to be built into project plans rather than just at the end of the activity. Where hybrid working means fewer opportunities for face-to-face engagement, technology can be used via software that collects and stores employee feedback. Leaders need to role model good behaviour by visibly seeking and responding to feedback on their own performance.
As a leader it is important that the HR team are briefed to reflect the organisation’s commitment to hybrid working by ensuring that policies and practices do not disadvantage hybrid workers. For example, reviewing internal promotion and performance review criteria to ensure they are appropriate. Updated IT policies should be considered, to reflect the needs of people who work at home and use secure data which would previously not have been available. Leaders should consider some of the sensitive issues around hybrid working, for example does it lead to the introduction of hot-desking. For some of their followers losing the artefact of their own personal space could be negative.
The use of AI in most organisations is still at a relatively early stage where many are only confident to dip their toes into the water. Where women leaders become early adopters of AI this can have a positive impact on the whole organisation. It also potentially provides the leaders themselves with a competitive advantage. Being upfront about the advantages and disadvantages will be useful as well as identifying where and when it might be used. The early inclusion of employees to influence the scope and implementation of AI is a worthwhile investment.
Many organisations collect data on a daily basis but don’t make the best use of it, and this is a missed opportunity. Leaders should invest in new hires who are experts in data analytics and can provide some bespoke use of technology to meet the specific needs of the organization. Importantly these appointments can upskill the existing workforce by learning in ‘real play’ rather than role play.
Whilst AI could lead to some disruption, sometimes that in itself encourages more innovation. Leaders have an ethical responsibility as well as a management one to ensure that AI is used appropriately and in compliance with regulations. Possibly the strongest opportunity at this stage for the use of AI to really make a difference, is collecting data on employee engagement on a continuous basis. This can be used to predict future behaviours and actions for the leadership team.
Leaders can use technology, for example, as part of their recruitment and selection processes so prospective candidates get a personalised experience. Personalisation could also be used as part of an employee engagement strategy. The use of AI isn’t a magic cure, and there will still need to be human interventions, particularly in the early adoption stages, to ensure fair decision-making.
Leaders’ HR teams will have to work with the experts to ensure that any potential negative outcomes of AI can be minimised e.g. if employees all start using Chat GPT for their work. Leaders will need their skills in managing change progress for an organisation that may find change very challenging.
Tech Features
INSIDE THE TECHNOLOGY THAT MAKES HUAWEI FREECLIP THE BEST OPEN-EAR EARBUDS!
It has been two years since the debut of the original HUAWEI FreeClip, Huawei’s first-ever open earbuds that took the market by storm. Its massive popularity proved that the world was ready for a new kind of listening experience. The new HUAWEI FreeClip 2 tackles the hard challenges of open-ear acoustics physics head-on, combining a powerful dual-diaphragm driver with computational audio. It delivers depth and clarity, which was once thought impossible with an open-ear design.
Solving the acoustic limitations of open-ear audio alone would have been sufficient to make the HUAWEI FreeClip 2 our pick for best open-ear audio. But it is way more than that.
Comfortable C-Bridge design
The HUAWEI FreeClip 2 earbuds weigh only 5.1 g per bud, a 9% reduction from the previous generation. This lightweight architecture ensures an effortless experience, perfect for long calls, workouts, and commutes, allowing you to wear them all day without fatigue. The comfort bean is 11% smaller than the previous model, yet the design provides a secure fit that prevents the earbuds from falling out, even during intense activity.
Constructed from a new skin-friendly liquid silicone and a shape-memory alloy, the C-bridge is 25% softer and significantly more flexible than its predecessor. Finished with a fine, textured surface, it ensures a comfortable, irritation-free wearing even after extended use.
Adaptive open-ear listening
The acoustic system has been significantly upgraded, featuring a dual-diaphragm driver and a multi-mic call noise cancellation system. This setup not only delivers powerful sound but also maximises space efficiency. That’s why, despite their small size, these earbuds can deliver substantial acoustic performance.
The Open-fit design of the earbuds demands high computing power to maintain sound quality and call clarity. The HUAWEI FreeClip 2 offers ten times the processing power of the previous generation, serving as Huawei’s first earbuds to feature an NPU AI processor for a truly adaptive experience. The new dual-diaphragm driver includes a single dynamic driver with two diaphragms, effectively doubling the sound output within a compact space to provide a significant boost in volume and bass response.
Furthermore, the earbuds dynamically detect surrounding noise and adjust volume and voice levels in real-time. If the environment is too noisy, the system uses adaptive voice enhancement to specifically boost human frequencies, ensuring you never miss a word of a podcast or audiobook. When you return to a quiet environment, the earbuds automatically settle back to a comfortable volume level.
Crystal clear calls
To ensure call quality in chaotic environments, the HUAWEI FreeClip 2 utilises a three-mic system combined with multi-channel DNN (Deep Neural Network) noise cancellation algorithms. This system intelligently identifies and filters out ambient noise. Thanks to the NPU AI processor, the earbuds automatically enhance voice clarity, ensuring your conversations remain crisp regardless of your surroundings.
Battery life and charging
With the charging case, the HUAWEI FreeClip 2 offers a total battery life of 38 hours, allowing users to enjoy music throughout a full week of commuting on a single charge. On their own, the earbuds last for 9 hours—enough for a full workday of uninterrupted calls. For those in a rush, just 10 minutes of fast charging in the case provides up to 3 hours of playback. For added convenience, they support wireless charging and are compatible with watch chargers.
Rated IP57, the earbuds are resistant to sweat and water. They can easily withstand intense workouts or even a downpour.
Connectivity
The earbuds support dual connections and seamless auto-switching across iOS, Android, and Windows. When connected to EMUI devices, you can even switch audio between more than two devices. Additionally, when connected to a PC, the earbuds allow you to answer an incoming call without disconnecting from or interrupting your conference setup.
It is, quite simply, a pair of earphones reliable enough for the gym, the office, and the commute.
Tech Features
Has the Gaming Renaissance in the Middle East Begun?
In the vibrant heart of the Middle East, Saudi Arabia and the UAE are orchestrating a digital revolution that extends far beyond the realm of gaming – it’s an unfolding narrative that captivates enthusiasts and resonates with governments, heralding an era of unparalleled cultural and economic transformation.
According to the revelatory Game Changer report by the Boston Consulting Group, an astonishing 60% of the Middle East’s population proudly identifies as gaming enthusiasts, effortlessly surpassing the global average of 40%. This statistic isn’t just a numerical anomaly; it’s a testament to a cultural renaissance that is reshaping the narrative of the region.
Saudi Arabia’s Mobile Gaming Odyssey
Leading this transformative charge is Saudi Arabia, contributing a formidable 45% to the region’s gaming sector, boasting a valuation of a staggering $1.8 billion. The kingdom has pivoted decisively towards mobile gaming, which now constitutes an imposing 65% of market revenue. In a strategic symphony, Saudi Arabia unfurls its National Gaming and Esports Strategy, envisaging the development of 30 games and the creation of a colossal 40,000 jobs by 2030.
The Saudi Esports Federation, a linchpin in this narrative, infuses vitality with a generous funding injection of $488 million. This commitment goes beyond mere investment; it signifies the cultivation of an ecosystem for innovation and employment on an unprecedented scale. The appointment of Prince Faisal bin Bandar, the federation’s president, as the vice president of the Global Esports Federation adds a royal stamp to this gaming renaissance.
UAE’s Ascent to Global Gaming Prominence
Simultaneously, the UAE crafts its own narrative on the global gaming stage. Abu Dhabi Gaming and the Dubai Multi Commodities Centre’s Gaming Centre roll out enticing incentives, beckoning global gaming behemoths like Ubisoft and Tencent to establish their regional headquarters. Dubai’s ambition reverberates through the halls of power with the launch of a groundbreaking gaming program, envisioning the creation of 30,000 jobs in the next decade and aspiring to secure a spot among the top ten gaming cities globally.
Dubai’s Programme for Gaming isn’t just a blueprint; it’s a manifesto for economic transformation, seeking to bolster the industry’s GDP contribution by nearly $1 billion by 2023. The stakes are high, the ambition boundless, as the UAE positions itself not just as a regional hub but as a global force in the gaming industry.
Hub of Innovation
At the heart of this transformation are players like Gamers Hub Middle East, Power League Gaming, Calyx, and Game Centric. Their efforts go beyond building platforms and are shaping how gaming is created, experienced, and scaled across the region.
As the Middle East embraces gaming and gamification, it’s not just about creating an industry; it’s about sculpting an identity, a future where gaming is the pulse of innovation, a driving force propelling economies and cultures into uncharted territories.
The Middle East isn’t merely a market; it’s an arena where the convergence of technology, culture, and ambition is scripting a saga that resonates far beyond the gaming realm, heralding a bold leap into the future.
You can review and add more names.
Tech Features
ICT CHAMPION AWARDS 2026: FIELD NOTES — FROM HYPE TO HABIT
By Subrato Basu, Global Managing Partner, The Executive Board with Srijith KN Senior Editor, Integrator Media.
On 28 January 2026, Integrator Media hosted the 18th edition of the ICT Champion Awards at the Shangri–La Dubai Hotel, bringing together the region’s ICT ecosystem for an evening designed to celebrate milestones, recognise innovation, acknowledge ecosystem leaders, and foster community.
The programme—aligned with INTERSEC 2026—spotlighted organisations making measurable impact across enterprise solutions, critical infrastructure, cybersecurity, and public-sector technology.
By 7pm, the Shangri-La Dubai’s Al Nojoom Ballroom had the feel of a ‘state of the union’ for regional ICT—CXOs, partners, and platform leaders in one room, with AI dominating every board agenda. This wasn’t just an awards evening; it was a moment to take stock: are we still experimenting with AI, or are we ready to operationalise it at scale?
Across conversations at tables and in the corridors, the same theme surfaced: experimentation is easy—operational confidence is the hard part.

Opening keynote: “Is AI ready for us in the UAE—and what next?”
The evening’s tone was set by Mr. Maged Fahmy, Vice President, Ellucian MEA, who opened with a deliberately provocative question: Is AI ready for us in the UAE? What made the question stick wasn’t the technology—it was the implication that leadership models are now the constraint.
His message wasn’t framed as a technology debate—it was framed as a leadership test.
As a leader in enterprise technology for education and public-sector institutions—where trust, governance, and outcomes are non-negotiable—Fahmy’s ‘hype to habit’ message landed with particular weight.
His argument was simple: the UAE is past AI curiosity. The next phase is habit—repeatable, governed AI embedded in day-to-day work. The real question is no longer ‘Can we do a PoC?’ but ‘Can we run this reliably, measure it, and scale it?’
We’re moving from Generative AI (creating content) to Agentic AI (executing work). That shift changes leadership: fewer people doing repeatable steps, more orchestration of workflows across systems—with humans focused on judgement, risk, and exceptions.
For example, an agent can triage a service request, propose the fix, route it for approval, execute the change, and only escalate the ‘weird 3%’ to a human owner.
Leadership reality check: are we still leading like it’s 2022?
He also offered a leadership reality check: if your operating rhythm still assumes long cycles, manual coordination, and slow approvals, you’ll struggle in 2026. Strategy can’t be an annual exercise; it must become a live set of decisions, guardrails, and feedback loops.
AI gives the “how”; humans must own the “why”
His framing landed: AI increasingly gives you the how—options, sequencing, automation. But leaders must own the why—purpose, priorities, ethics, and accountability. In an agentic era, that ‘why’ is what keeps speed from becoming risk.
He also anchored AI’s value in a more human currency: time. Yes, AI drives efficiency. But the real prize is what leaders do with the time they get back: better customer interactions, faster decision-making, more innovation, and more space for creative work that machines cannot replicate.
Talent gaps, transformation, and “sovereign AI”
The keynote did not gloss over constraints. Fahmy flagged the talent gap that emerges when adoption rises faster than capability—especially in AI engineering, cybersecurity, governance, and change leadership. His call was practical: the future workforce isn’t only “AI builders,” but AI challengers—people who can validate outputs, pressure-test recommendations, and govern autonomous workflows.
He also introduced the importance of sovereign AI in the GCC context—where nations like the UAE and Saudi Arabia are thinking deeply about data residency, cultural alignment, regulatory control, and strategic autonomy. The point wasn’t simply “host it locally,” but to build AI that is trustworthy in local context: aligned to language, norms, governance expectations, and national priorities.
In practical terms, sovereign AI means keeping sensitive data and model control within national boundaries, enforcing local governance and auditability, and ensuring outputs reflect language, culture, and regulatory expectations.
Strategy ownership, authority, and misinformation
In 2026, he argued, leaders must be explicit about who owns strategy when decisions are increasingly shaped by AI systems. If an agent can recommend, negotiate, or trigger actions at speed, the organisation needs clarity on authority: approval thresholds, auditability, escalation paths, and responsibility when something goes wrong.
He also linked AI strategy directly to misinformation risk—not as a social media issue alone, but as an enterprise challenge: hallucinations, deepfakes, synthetic fraud, manipulated signals, and decision contamination. The answer, he implied, is not fear—it’s governed adoption: controls, verification, identity assurance, and clear human accountability.
He closed with a grounded reminder that landed strongly with the awards theme: the winners in 2026 won’t be defined by the “fastest AI,” but by the clearest purpose—and by the culture they’ve built to sustain transformation.

Panel discussion: “Seamless Intelligence” — when AI becomes invisible (and unavoidable)
The panel discussion, moderated by Srijith KN (Senior Editor, Integrator Media), brought the theme down from keynote altitude into product and platform reality. The session, titled “Seamless Intelligence: How AI and Dataare Powering the Next Generation of Intelligent Experiences,” featured:
- Mr. Rishi Kishor Gupta, Regional Director (Middle East & Africa), Nothing Technology
- Ms. Bushra Nasr, Global Cybersecurity Marketing Manager, Lenovo
- Mr. Nikhil Nair, Head of Sales (Middle East, Turkey & Africa), HTC
- Ms. Aarti Ajay, Regional Lead Partnerships (Ecosystem Strategy & Growth), Intel Corp
One way to read the panel: infrastructure decides what’s possible, security decides what’s safe, and experience decides what gets adopted.
The discussion converged on one powerful idea: in the next phase, the user shouldn’t “see” the intelligence—it should dissolve into the experience. The ambition is not “AI features,” but AI-native interactions that feel natural, predictive, and frictionless across devices and contexts.
Infrastructure: where does intelligence actually run?
From the infrastructure angle, the panel stressed that “AI everywhere” requires deliberate choices about where compute happens—on device, at the edge, or in the cloud—and how workloads move across that spectrum. This included clear emphasis on the hardware stack (CPU/GPU/NPU) and what it takes to scale AI responsibly.
“AI won’t scale on slogans; it scales on architecture—device, edge, and cloud—each with different cost, latency, and security trade-offs.”
Trust: security, fear factor, and the “moving data center”
From the trust perspective, the panel highlighted the growing “fear factor” around devices and autonomy: more sensors, more data, more models—more attack surface. A memorable analogy landed well: the modern connected vehicle increasingly behaves like a moving data center, raising the bar on governance, identity, and resilience.
“Every new AI capability is also a new attack surface—security has to be designed in, not bolted on.”
Human experience: AI as an experience, not a tool
On the human side, the conversation explored how AI will increasingly show up as experience—wearables, ambient assistance, multi-sensory support, and interactions that augment how people see, decide, and act. The subtext was clear: if AI is going to become ubiquitous, it must become intuitive—and aligned to what humans actually value.
“AI is becoming an experience, not an app—supporting how we see, decide, and act, often without the user noticing the machinery behind it.”
Consumer reality: “make human life smarter” and “declutter your life”
From the consumer device lens, the message was refreshingly plain: AI should help make human life smarter—not noisier. That includes automation that reduces cognitive load and helps people “declutter” their day-to-day, rather than introducing another layer of complexity.
The moderator wrapped the session with a sober economic note: as the stack expands from devices to cloud subscriptions and services, the cost of modern digital life rises—making it even more important that AI delivers tangible value, not just novelty.
“If AI doesn’t declutter your life, it’s not helping.”

Executive Board Commentary: The real shift is “delegation”—not adoption
If there was one undercurrent in the room, it’s that we’ve moved past the question of whether AI is “interesting.” The real question now is: what can we delegate—safely, repeatedly, and at scale—without degrading trust? That’s why the keynote’s emphasis on moving beyond PoCs into governed, repeatable operating models felt so relevant.
This is the step-change many organisations underestimate: adoption is a technology story; delegation is an operating model story. In an agentic era—where systems don’t just generate answers but initiate actions—the enterprise doesn’t need more demos. It needs a way to decide: what tasks can be automated end-to-end, what must stay human-led, and what requires a hybrid “human-in-the-loop” pattern?
A useful lens: the “Delegation Curve”
Think of your AI journey as a curve with three stages:
- Assist (copilot) – AI helps humans do the work faster (drafting, summarising, analysing).
- Act (agentic) – AI executes steps across workflows (triage → route → approve → action), escalating exceptions.
- Assure (governed autonomy) – AI operates with clear authority limits, auditability, and continuous controls (especially critical in regulated sectors and national infrastructure contexts).
Most enterprises are still celebrating Stage 1, experimenting in Stage 2, and under-investing in Stage 3. Yet Stage 3 is where operational confidence is built—and where reputational risk is avoided.
The missing KPI: “Trust latency”
The panel made it clear that infrastructure, security, and experience all shape whether “seamless intelligence” is adopted in the real world.
But the deeper measurement leaders should add is trust latency: how long it takes an organisation to trust an AI outcome enough to act on it without manual re-checking.
In practical terms, the most important AI metrics in 2026 won’t be model accuracy in isolation. They’ll look like:
- Time-to-trust (how quickly decisions can be taken without repeated human verification)
- Exception rate (the “weird 3%” humans must handle)
- Containment rate (how often an agent resolves end-to-end without escalation)
- Governance velocity (how quickly policy, approvals, and controls keep up with agent speed)
This is where leadership becomes the constraint—or the advantage.
Sovereign AI isn’t just residency; it’s “accountability at the boundary”
The keynote’s introduction of sovereign AI resonates strongly in the GCC because the stakes aren’t only technical. They are cultural, regulatory, and strategic.
The next phase of sovereign AI will be defined not by where data sits, but by where accountability sits—who can inspect, audit, override, and certify AI behaviour, especially when agents trigger actions across systems.
Sovereign AI done well will become a competitive advantage: it makes cross-sector adoption easier because it offers confidence by design—clear boundaries, policy alignment, and traceability.
The “AI dividend” test: what are you doing with the time you saved?
A subtle but powerful keynote point was that AI’s real asset is time.
The leadership question is what you do with it. In organisations that win, the reclaimed time becomes: better customer experience, sharper decision-making, faster innovation cycles—and more human attention where it matters.
In organisations that struggle, that time gets lost to rework, re-checking, and governance friction—because trust was never engineered into the operating model.
The new perspective to carry forward
At ICT Champion Awards, the celebration of winners implicitly reinforced the real benchmark for 2026: repeatability. Not “who has the flashiest AI,” but who can run it reliably with trust, governance, and measurable outcomes.
So perhaps the most useful question to take forward is this:
What are the first 3 workflows in your organisation that you are willing to delegate to agentic AI—end-to-end—under clearly defined authority, auditability, and exception handling?
That’s also what the ICT Champion Awards ultimately celebrated: not technology theatre, but execution maturity. The winners weren’t simply early adopters—they were organisations demonstrating innovation with outcomes, leadership with accountability, and scale with governance. In a year defined by agentic possibilities, the Awards served as a reminder that the real competitive edge is operational confidence—systems that work, controls that hold, and teams that can sustain change. Hype is easy; habit is earned.

-
Tech News2 years agoDenodo Bolsters Executive Team by Hiring Christophe Culine as its Chief Revenue Officer
-
VAR10 months agoMicrosoft Launches New Surface Copilot+ PCs for Business
-
News10 years ago
SENDQUICK (TALARIAX) INTRODUCES SQOOPE – THE BREAKTHROUGH IN MOBILE MESSAGING
-
Tech Interviews2 years agoNavigating the Cybersecurity Landscape in Hybrid Work Environments
-
Tech News7 months agoNothing Launches flagship Nothing Phone (3) and Headphone (1) in theme with the Iconic Museum of the Future in Dubai
-
VAR1 year agoSamsung Galaxy Z Fold6 vs Google Pixel 9 Pro Fold: Clash Of The Folding Phenoms
-
Tech News2 years agoBrighton College Abu Dhabi and Brighton College Al Ain Donate 954 IT Devices in Support of ‘Donate Your Own Device’ Campaign
-
Editorial1 year agoCelebrating UAE National Day: A Legacy of Leadership and Technological Innovation


