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LADURÉE CROWNED BEST CAFÉ AT THE BBC GOOD FOOD MIDDLE EAST AWARDS 202

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Ladurée team receiving the Best Café award on stage at the BBC Good Food Middle East Awards 2025, holding the trophy beside the official winner backdrop

The iconic Parisian tea room is recognised for culinary excellence and refined dining across the UAE

Ladurée, the iconic Parisian maison celebrated for its French pâtisserie and refined dining, has been awarded Best Café at the BBC Good Food Middle East Awards 2025. One of its Dubai Mall locations has been recognized as a standout destination among the city’s finest dining experiences.

Founded in 1862 on Rue Royale in Paris, Ladurée brings over 160 years of French culinary heritage to the UAE. From its beginnings as an intimate Parisian tea room to its evolution into a globally renowned maison, the brand has remained synonymous with elegance, craftsmanship, and classic French flavours—both sweet and savoury.

Ladurée has firmly established itself as a restaurant-led concept, offering far more than a traditional café experience. With a strong presence across the UAE, including its flagship restaurant at Dubai Mall Fashion Avenue and its elegant tea room at Mall of the Emirates, each venue offers guests an immersive and refined dining experience through a carefully curated expression of French indulgence. Iconic macarons are complemented by refined savoury classics, all executed with the meticulous attention to detail that defines the maison.

Globally recognised for its signature macarons, Ladurée continues to honour recipes perfected over generations. The menu also features beloved classics such as the iconic French toast, the Ladurée club sandwich, and comforting French dishes that reflect the brand’s culinary depth and savoir-faire.

The Best Café title for 2025 builds on Ladurée’s continued recognition by the BBC Good Food Middle East Awards, following its nominations for Best Café and Best Casual Dining Restaurant in 2024, reinforcing its consistent excellence in the region’s competitive dining landscape.

“This recognition reflects the hard work and discipline of our restaurant teams in the UAE, who bring Parisian heritage to life in every detail. From impeccable consistency to an unwavering commitment to quality, their efforts ensure that every guest experience upholds the maison’s standard of excellence,” said Kieran Mallon, CEO of the F&B Division at Scope Investment.

As of January 2026, Ladurée proudly holds the title of Best Café, reinforcing its status as a leading destination for authentic French cuisine and sophisticated café culture in the UAE.

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Hospitality

CELEBRATE EID AL ADHA WITH A SPECIAL BUFFET AT PURANI DILLI

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Celebrate the spirit of Eid with a specially curated dinner buffet at Purani Dilli, Bur Dubai, offering guests a festive dining experience inspired by rich Indian flavours and traditional favourites. Perfect for family gatherings and festive get-togethers, the Eid Al Adha Special Buffet promises a warm ambience, indulgent dishes, and a memorable celebration during the Eid holidays.

Available for three nights only from 27th May to 29th May, the dinner buffet is priced at AED 95 per guest, making it an ideal choice for both residents and visitors looking to enjoy an authentic Eid feast in the heart of Bur Dubai.

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Hospitality

CELEBRATE EID AL ADHA WITH MEDITERRANEAN DINING AT ERGON AGORA

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You do not have to travel to Greece this Eid Al Adha to enjoy Mediterranean flavours and long lunch or dinner gatherings. Located in Downtown Dubai, ERGON Agora brings together a warm Greek dining experience with dishes designed for sharing, making it an ideal spot to celebrate the long weekend with family and friends.

Perfect for both lunch and dinner, the menu features a  rich mix of traditional Greek favourites and comforting dishes, from the Shrimp Saganaki with tomato sauce and Feta cheese, to the Grilled Octopus with fava dip and the Slow Cooked Beef Cheeks served with sautéed trahana and goat cheese. Guests can also enjoy freshly made Peinirli, seafood orzo, grilled seabass, and a selection of homemade spreads served with sourdough flatbread.

With its warm atmosphere and Mediterranean inspired setting, ERGON Agora is a great option for a lavish Eid lunch or dinner in Downtown Dubai.

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Hospitality

 HIDDEN CHAMPIONS: SMALL KITCHENS, LOYAL TABLES

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Attributed by Lucas Xie, General Manager of Keeta UAE.

18,000+ repeat orders from a single Dubai outlet on Keeta. That kind of number reflects the power of consistency, customer trust, and loyalty earned quietly over time.

The UAE’s food scene is vast, diverse, and always moving. But beneath the buzz, some of its most devoted customer relationships are being built in the quietest corners, small, independent restaurants that have spent years perfecting a handful of dishes for a following that simply never leaves.

These are not always the restaurants at the center of the loudest conversations, but they are often the ones quietly building the strongest customer loyalty. They are the rice kitchen in a residential neighbourhood whose customers return for the same dish week after week. The family-run restaurant with regulars who have been showing up for years. The cafeteria that has become a familiar gathering place for a close-knit community far from home. Across these businesses, repeat order rates can reach as high as 95% for everyday favourites like coffee, reflecting a level of familiarity, consistency, and trust that keeps customers coming back.

Food as Familiarity

What unites these restaurants is not a category or a cuisine, it is an understanding of their customer. Where larger concepts must be designed for breadth, these restaurants have been built for depth. Their menus are often short, their recipes rarely change, and that consistency is precisely the point. For their customers, ordering is less a decision than a ritual.

In some cases, the ritual becomes almost absolute; some dishes even show a 100% success rate, where every customer who ordered once came back again. It is this kind of behavioural loyalty that defines these smaller kitchens far more than scale ever could.

This dynamic carries particular weight in the UAE, where food is one of the most powerful threads of identity, memory, and belonging in a country of hundreds of nationalities. For many residents, whether long-settled expatriates or newer arrivals, the discovery of a restaurant that tastes like home is not a small thing. It is a point of anchor in a transient city. And once found, it is rarely let go.

Take Bannu Gul Beef Pulao in Dubai, where a single dish has built thousands of loyal repeats from one outlet. Or Nahdi Mandi Restaurant, a small Saudi kitchen in the same city, where a charcoal-grilled Al Faham Mandi keeps drawing the same customers back. And Ummi Sharifa in Ras Al Khaimah, an Emirati home cooking spot whose regulars return with a quiet, unmistakable consistency.

Small Scale, Lasting Impact

The story of these restaurants is also a story of resilience. Independent restaurants have historically relied on word of mouth, a slower, harder road to discovery, but one that tends to produce a particularly committed audience.

When that word-of-mouth customer becomes a delivery customer, something interesting happens. The ritual moves into the home. The frequency can increase. In some cases, this shift is reflected in exceptional repeat behaviour, such as Matcha Strawberry reaching a 93% repeat order rate. And the relationship between restaurant and regular deepens, even without a physical encounter.

What the UAE’s most loyal independent restaurant customers suggest is that there is an appetite, perhaps a growing one, for food with a story behind it. For restaurants where the owner’s family recipe is the entire menu. For dishes that exist nowhere else, because they were never designed to scale.

Platforms as Connectors

This is where platforms like Keeta play a meaningful role. By extending the reach of independent restaurants beyond their immediate neighbourhoods, Keeta gives restaurants like Bannu Gul, Nahdi Mandi, and Ummi Sharifa access to an audience that would otherwise never find them. For the kitchen that has been quietly perfecting its dishes for a decade, digital delivery has become a genuine growth lever, not simply a convenience layer.

As the UAE’s food delivery ecosystem matures, the opportunity for independent restaurants continues to expand. Platforms that surface smaller operators give customers a more complete picture of what the country actually eats, and allow loyalty, to be the currency of discovery. For the restaurants building that loyalty one reorder at a time, that visibility changes everything.

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