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Ericsson’s AI-Powered Troubleshooting and Future Technological Innovations

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Integrator Media had an exclusive interview with Majda Lahlou Kassi, Vice President and Head of Ericsson West Africa & Morocco.

With your background in technology, sales, strategy, and operations, how do you plan to drive Ericsson’s technological initiatives?

With my background spanning technology, sales, strategy, and operations at Ericsson, my focus is on driving the company’s technological initiatives in West Africa. Having travelled extensively to engage with customers directly, I have always prioritized understanding their needs and enhancing network performance to deliver impactful solutions. Believing in Africa’s immense potential, I am dedicated to driving forward Ericsson’s ‘Africa in Motion’ initiative. Through this initiative, we aim to leverage our best talent and expertise to empower sustainable growth, economic development, and connectivity across Africa. Drawing from experience, we are confident in identifying and seizing opportunities for success while navigating the current challenges. We aim to ensure widespread connectivity through strategic partnerships and innovative technologies like 4G, 5G and mobile financial services, especially in rural areas. By fostering digital literacy, promoting financial inclusion, and collaborating with stakeholders, we strive to empower communities, accelerate Africa’s digitalization efforts, and support its journey towards achieving technological and sustainable development goals.

How does Ericsson plan to support the digital transformation of networks in the region?

At Ericsson, we are committed to supporting the digital transformation of networks through 5G. Our global network platform connects developers to global capabilities, fostering the creation of new applications. With global 5G population coverage projected to increase from 45 percent to around 85 percent in 2029, we believe that 5G should go beyond the capabilities of 4G, and our approach is to make these capabilities accessible for others to integrate into various applications and devices. We also have opened a 5G Core Excellence Center in the Middle East and Africa, showcasing the real-world applications of 5G, including fixed wireless access, cloud gaming, and enterprise offerings. We are dedicated to addressing pressing global issues while also enhancing communication infrastructure’s accessibility and affordability for sustainable economic growth.

To meet Africa’s increasing broadband demands, Fixed Wireless Access (FWA) emerges as a pivotal technology. While 4G FWA is an initial steppingstone, 5G’s potential is increasingly coming to the forefront due to its capability to deliver fiber-like speeds. This advancement complements traditional fixed broadband infrastructure within the region. Notably, several key African markets, including Angola, South Africa, Nigeria, Kenya, Zambia, and Zimbabwe, have already launched 5G FWA services. This shift can be attributed to its cost effectiveness, rapid deployment capabilities and inherent flexibility.

  1. How does Ericsson align its technologies and solutions to support sustainable activities and goals in Africa?

Ericsson firmly believes that sustainability is at the foundation of our business success. Through ‘Africa in Motion’, we aim for a sustainably developed Africa. Achieving sustainable high-speed connectivity in Africa requires leveraging global collaboration and technological advancements such as 5G, AI, and IoT. These emerging technologies serve as critical means for decarbonization efforts. ICT solutions have the potential to reduce global carbon emissions by up to 15% by 2030.

When it comes to our solutions, the intelligent RAN energy-saving software as well as our triple-band, tri-sector 5G radio technology has shown significant energy reductions. We also promote waste reduction through smart product design and comprehensive take-back services, addressing e-waste.

Last year, Ericsson and Free Senegal signed a Memorandum of Understanding (MoU) to establish a proof-of-concept (PoC) project that provides a digital education ecosystem for schools in Senegal. As part of the PoC, a few schools will be connected with FWA technology, and also provided with laptops, learning content, and teacher training to support the development of the ecosystem. The project will demonstrate how FWA, by utilizing existing mobile radio networks, is an effective solution to connect schools and bridge the educational divide.

Another initiative is our collaboration with Smart Africa Digital Academy to enhance critical digital skills of senior public sector officials. 100 policy makers and regulators across 19 African countries attended virtual workshops in emerging technologies over a three-month period.

Ericsson’s goal is to achieve Net Zero in our own operations (fleet, facilities, business travel and commuting/teleworking) by 2030. We aim to generate value for the future and continue to develop innovative solutions that extend broadband access to over a billion people in Africa, all while addressing sustainability and energy and carbon emission challenges.

The extension of Ericsson Expert Analytics with advanced troubleshooting capabilities is interesting. Can you share more about how machine learning and AI tools will benefit telecom networks in the region?

The extension of Ericsson Expert Analytics, featuring advanced troubleshooting capabilities driven by machine learning (ML) and artificial intelligence (AI) tools, marks a pivotal advancement for telecom networks in the region. This technology takes troubleshooting to the next level by integrating embedded intelligence and built-in domain knowledge, making incident identification and resolution more practically seamless. With ML-based anomaly detection, the system provides actionable insights, resulting in faster and more accurate issue resolution during network events. This enhances the reliability of telecom networks and ensures a proactive approach to addressing challenges in real-time.

The application of AI in network analytics is a transformative force in the regional telecommunications landscape. By leveraging AI’s unique automation capabilities, Ericsson contributes to the ongoing evolution of telecom networks. This includes managing and automating complex network data, predicting patterns and issues, and ultimately boosting network performance.

How does Ericsson plan to stay ahead in terms of technological innovation in the ever-evolving landscape of telecom services?

Our strategy to stay ahead in technological innovation involves a holistic approach focused on expanding our enterprise business, fostering cultural transformation, and fortifying our leadership in mobile networks. Leveraging our proven technology, we’re committed to broadening our portfolio and unlocking new avenues of growth. Public-private partnerships will continue to be instrumental in our sustainability and digital inclusion efforts. Our emphasis on the Global Network Platform (GNP) accelerates the development and availability of network services and APIs, enhancing accessibility for users and fostering collaboration with CSPs, application developers, and enterprises.

Additionally, our dedication to tackling global challenges such as climate change and inequality remains steadfast. The recent establishment of the 5G Core Excellence Center demonstrates our commitment to innovation, collaboration, and the advancement of 5G technology. As we have just concluded a transformative year, Ericsson remains focused on connecting communities, driving innovation, and leading the charge towards a sustainable and digitally inclusive future.

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Tech Interviews

Riverbed Launches AI-Powered Intelligent Network Observability Solutions

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Riverbed

By Riverbed Communications Team

Riverbed, a global leader in AIOps for observability, has launched its latest AI-driven network observability tools. These new solutions help IT teams proactively detect and resolve issues faster. As a result, organizations gain improved visibility, quicker remediation, and lower operational costs across hybrid environments.

Why Riverbed Network Observability Stands Out

Modern enterprise networks are becoming more complex. To meet this challenge, Riverbed’s latest tools provide real-time, AI-powered insights. The release includes the xx90 appliance series for AppResponse, NetProfiler, and Flow Gateway. These systems offer up to 3x more performance than previous models.

In addition, Riverbed now offers these tools through Flex Subscription. This flexible model supports deployments across physical, virtual, and cloud infrastructure. It also improves cost predictability and maximizes IT value.

Riverbed IQ Essentials: Remediation at Speed

As part of this launch, Riverbed is introducing the Intelligent Network Observability Essentials bundle — a curated set of tools designed to surface root causes faster and enable proactive remediation.

Included in the bundle:

  • Riverbed IQ: A SaaS-based AI engine that pinpoints network issues without additional infrastructure.
  • Role-Based Workspaces: Unified dashboards that deliver context-rich packet, flow, and endpoint visibility.
  • Grafana Plug-In: Integration for users who want to visualize Riverbed metrics directly within existing Grafana dashboards.
  • Topology Viewer: A dynamic visual map that correlates network topologies with application and user performance.

This bundle supports faster triage and deeper insight across distributed and hybrid networks, making it easier for IT teams to operate efficiently at scale.

Flexibility Meets Simplicity with Riverbed Flex

Today’s enterprises require technology investments that adapt to evolving business needs. Riverbed Flex delivers that flexibility with:

  • -License portability across hardware, virtual, and cloud deployments
  • -Predictable operating costs through OPEX-based pricing
  • -Future-ready architecture that eliminates the need to re-purchase software during transitions

By decoupling software from infrastructure, Flex allows businesses to realign observability investments with growth, resilience, and innovation goals — without compromising on value.

High-Performance Architecture, Built to Scale

To match the performance requirements of modern networks, Riverbed has engineered its new xx90 series appliances to support uncompromised throughput for both packet and flow-based observability. Whether deployed for AppResponse or NetProfiler, these appliances deliver high-volume capture and analysis — with sustained packet capture at over 50 Gbps and modular storage scaling beyond 2.4 PB.

New updates also include:

  • -Real-time triage of encrypted IPSec ESP traffic
  • -Support for cipher hygiene and globally distributed environments
  • -3x faster reporting and 2x greater flow throughput
  • -Dynamic flow load balancing and full support for SD-WAN environments

Together, these capabilities give organizations full-fidelity data visibility — essential for delivering seamless digital experiences.

Delivering Value and Efficiency at Every Layer

Dave Donatelli, CEO of Riverbed, highlighted the strategic vision behind this major release:

Dave Donatelli photo

This sentiment reflects Riverbed’s ongoing commitment to reducing tool sprawl, simplifying network management, and empowering IT teams with AI-enhanced capabilities that drive efficiency at scale.

A Foundation for the Future of Observability

As digital demands continue to rise, Riverbed’s intelligent network observability solutions are positioned to help organizations adapt, scale, and thrive. By integrating hardware innovation with AIOps automation, and offering a modern licensing model, Riverbed delivers a platform that meets enterprise needs today — and evolves with them tomorrow.

Whether it’s accelerating incident response, maintaining user experience, or optimizing hybrid cloud performance, Riverbed’s latest release proves that observability isn’t just about monitoring — it’s about enabling smarter business decisions.

Make sure to check out the recent edition Digital Magazine Technology – The Integrator

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Tech Interviews

Local by Design: The Untold Advantage Behind the Middle East’s Most Trusted Platforms

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Arab tech executive presenting ride-hailing data in a Dubai office

By Khaled Nuseibeh, CEO of Hala

In today’s digital world, global platforms often dominate headlines. Yet in the Middle East, a different success story is unfolding—one led by home-grown innovation. Local platforms in the Middle East aren’t trying to catch up. They’re rewriting the playbook.

The Rise of Local Digital Platforms in the Middle East

Platforms rooted in their own communities see what others miss. They understand the silent signals of everyday life—the way people move, pray, celebrate, and adapt to seasons.

Taxi demand, for instance, spikes after Friday prayers, not just during morning rush. Families shift their travel patterns during Ramadan. During the scorching summer, shaded areas and malls become primary destinations. You won’t find these insights on a global dashboard—they come from living them.

Built-In Context: Why Localisation Wins

Being close to the ground gives local platforms a major edge. In a city like Dubai, it makes a difference whether you’re navigating Deira’s tight alleys or Downtown’s wide streets.

At Hala, we designed our model around this insight. Our “location snapping” project improved over 60,000 pickup and drop-off points—faster routing, fewer errors, and better experiences for both riders and captains.

Operational Excellence Through Cultural Intelligence

We don’t wait for problems to escalate. Our team spotted supply gaps caused by standardised captain shift times. So, we adjusted schedules to better match demand during peak periods—without compromising captain wellbeing.

Because we operate locally, we can act quickly. We don’t need to wait for head office approvals across time zones. We just fix what needs fixing.

Aligning with UAE Policies and National Vision

The value of localisation goes far beyond convenience. Increasingly, it aligns with national priorities. The UAE’s commitment to smart cities, sustainability, and economic diversification offers a clear framework for innovation—and regional players are best positioned to deliver on that.

For instance, just last month, Dubai launched a new initiative to award more government contracts to domestic manufacturers. The Ministry of Industry and Advanced Technology also partnered with major retailers to boost visibility for locally produced goods.

These policies reflect a deeper truth: sustainable progress must be built from within. At Hala, founded as a public-private partnership between the RTA and Careem, this philosophy isn’t just a talking point—it’s how we operate.

Community-First Tech: A Blueprint for Scalable Growth

Trust is earned in the street—through consistency, reliability, and cultural relevance. That’s why both Hala and Careem Plus have kept support operations in-country, tailored our features to reflect the needs of UAE residents, and continually invested in tech that reflects local behaviours.

When localisation is built into your business model—not added as an afterthought—you can adapt faster, deliver more impact, and align seamlessly with both policy and community expectations.

Whether it’s refining geo-location accuracy, rethinking shift schedules, or rolling out financial services that matter to users here, local digital platforms in the Middle East are shaping a new era of tech leadership.

The Path Forward: Growth Built on Relevance

This region is young, mobile-first, and ambitious. People here aren’t just looking for functionality—they want platforms that reflect their identity, speak their language, and understand their context.

And increasingly, localisation isn’t a limitation on scale—it’s the blueprint for sustainable growth. The Middle East is not a monolith, and its cities are not interchangeable. Platforms that understand this will not only serve their markets better—they will lead them.

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Tech Interviews

Why TWO99 is Rethinking Cloud Marketing with Compliance, Data, and Agility

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TWO99

How does TWO 99 ensure its Cloud Security Solution remain compliant with evolving international data privacy laws like GDPR and HIPAA?

Two99’s cloud-native security solutions—including CNAPP, CWPP, and CSPM—are engineered to align with evolving international data privacy regulations such as GDPR and HIPAA through a proactive, multi-layered compliance framework. Our platforms integrate automated policy enforcement and real-time security posture monitoring to enable rapid detection and remediation of compliance deviations.

As an ISO 27001:2022 certified organization, we maintain a robust Information Security Management System (ISMS) that embeds data protection, risk assessments, and regular audits into our core operations. In parallel, our ISO 9001:2015 certification underscores our commitment to rigorous quality management processes, allowing agile adaptation to global regulatory shifts.

Our compliance team continuously monitors international privacy standards, translating insights into operational controls and product enhancements. We enforce stringent data storage protocols, including encryption of data at rest and in transit using advanced cryptographic methods, along with secure key management and policy-driven data retention and deletion.

Regular internal evaluations and third-party audits further validate our security posture, ensuring that Two99’s offerings not only meet but consistently exceed global data protection standards.

Given your background with WPP and GroupM, how has your approach to digital transformation changed since founding TWO 99?

My experience with WPP and GroupM provided invaluable insights into how large-scale organizations operate—especially in terms of process, structure, and scalability. However, founding TWO99 marked a deliberate shift toward a more agile, innovation-driven approach to digital transformation. At TWO99, we focus on vertical-agnostic scalability, bringing together technology, creativity, and performance under a unified, adaptable framework.

Unlike traditional holding companies that often operate within rigid silos, our model emphasizes speed, flexibility, and integration. We’ve built an ecosystem that allows us to pivot quickly, test rapidly, and deploy solutions that are customized to the dynamic needs of each client. This is especially critical in emerging markets like India, where consumer behaviors and platform trends evolve at breakneck speed.

Our approach moves away from isolated service offerings and instead delivers end-to-end growth strategies—from brand storytelling to performance marketing—under one roof. This integrated engine not only accelerates ROI but also empowers clients to scale more efficiently across diverse industries and geographies.

Ultimately, digital transformation at TWO99 is not about adopting new tools; it’s about building a mindset of experimentation, collaboration, and continual evolution—something that’s only possible when tech, creative, and media are not just coexisting, but co-creating.

You speak a lot about growth marketing—what’s one underused strategy or tool you believe more startups should adopt?

One of the most underutilized yet high-impact strategies in growth marketing today is predictive audience modeling—specifically using first-party data to anticipate user behavior before a customer even shows active intent. In the rush to acquire users, many startups focus heavily on performance spend and surface-level targeting, often missing the opportunity to build smarter, more efficient pipelines through data-driven foresight.

By leveraging tools like AI-powered lookalike modeling or Google’s AutoML, companies can identify emerging patterns and preemptively segment high-intent audiences. These platforms analyze behavioral signals—ranging from product interactions and website heatmaps to backend signals like GitHub commits or CRM workflows—to spot trends that traditional analytics would miss.

At TWO99, we’ve seen transformative results with this approach. For instance, by layering multiple intent signals (e.g., developer activity, trial-to-paid movement, sales pipeline stages) and combining them with Dynamic Creative Optimization (DCO), we helped a SaaS client reduce their Customer Acquisition Cost (CAC) by over 30%. This wasn’t just about targeting more people—it was about targeting the right people, at the right time, with the right message.

Startups that embrace predictive modeling early in their growth journey can shift from reactive marketing to proactive growth engineering, ultimately driving better ROI, faster time to conversion, and more sustainable customer relationships.

At TWO 99, how do you balance creative innovation with data-driven performance when leading campaigns for tech and cloud-based clients?

At TWO99, we treat data as the creative brief—a philosophy that helps us seamlessly bridge creative storytelling with performance marketing, especially for tech and cloud-based clients. Rather than starting with assumptions or generic messaging, we begin with behavioral analytics and first-party data to uncover real pain points, usage patterns, and moments of friction within the user journey.

This insight-driven approach allows us to craft narratives that aren’t just imaginative, but deeply relevant and conversion-focused. For example, if product analytics show a drop-off at the integration stage, our creative strategy might revolve around simplifying technical complexity or highlighting seamless onboarding. In this way, the campaign’s message is directly informed by what users are experiencing, not just what the brand wants to say.

We also continuously A/B test creative iterations—from copy to visual formats—to fine-tune performance in real time. For tech and cloud clients, where the buyer journey is often complex and multi-touch, this balance of data and creativity ensures that each piece of content not only captures attention but drives measurable outcomes like engagement, sign-ups, or qualified leads.

In short, we don’t see data and creativity as separate tracks. At TWO99, one fuels the other—creating high-performance campaigns that are not only intelligent but emotionally resonant.

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