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Growing prominence of chat-based user interface in financial apps

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Whizmo

With convenience at the heart of modern living, financial apps and mobile wallets are reshaping how we manage our money. As consumer demands drive innovation, these digital financial solutions are experiencing unprecedented growth.  Empowering users to manage their finances seamlessly, these platforms eliminate the need for lengthy and complex procedures. Amid this digital transformation, the spotlight increasingly falls on chat-based user interfaces (UIs) — a game-changing feature designed to enhance navigation and simplify interactions for users from all walks of life. Backed by advanced technology, chat-based UIs are redefining how financial services are accessed, bringing a blend of ease and efficiency to an ever-demanding market.   

Chat-based interfaces come in a variety of forms, each tailored to specific needs and user preferences. From conversational and pre-defined flows to hybrid, visual, voice-based, and even gamified or AI-driven personalized bots, these interfaces are as diverse as the users they serve. Service providers often customize these variants to align with the target audience or an app’s larger user base, ensuring relevance and accessibility.

A chat-based user interface is no longer a mere enhancement but a critical feature that fosters customer experience and optimizes user engagement, especially in the sphere of mobile money solutions. They serve as virtual guides, simplifying complex features and services into intuitive interactions. For early adopters, regardless of their educational background, technical expertise, or level of understanding, these interfaces are indispensable tools, fostering financial inclusion. They transform the user experience by offering clear, easy-to-follow guidance for every transaction, creating transaction records, and making financial management as effortless as chatting with a friend. Additionally, automation of chat-based interfaces significantly enhances the value of financial apps, streamlining the user journey and improving overall efficiency. Automation also empowers apps with a broad spectrum of capabilities, from facilitating customer service to delivering instant support.   

These systems can handle queries related to transactions, account balances, payment options, and various other financial services, reducing the need for manual intervention. Moreover, companies can integrate chatbots with video and voice assistants, messaging apps, and other communication channels to provide a seamless user experience. By employing conversational prompts, chat-based systems ensure that users input accurate information, minimizing errors during essential operations like fund transfers. This blend of automation and user-centric design transforms financial apps into reliable, hassle-free tools for everyday financial management.

Another significant advantage of chat-based UI is the availability of 24/7 support, which ensures users always have access to assistance whenever they need it. A platform that provides a seamless, intuitive experience—where users can comfortably navigate between tabs—often becomes their preferred choice for financial management. Moreover, multilingual chat options are further revolutionizing how financial apps connect with diverse audiences, breaking down language barriers and catering to individual preferences.

For fintech businesses, chat-based interfaces are also a cost-effective solution. They can handle a high volume of queries simultaneously, eliminating interruptions and reducing their reliance on human agents. A faster response time leads to improved customer satisfaction, as clients are more likely to engage with services that promptly address their concerns. Research also highlights that AI chatbots can save businesses considerable time and operational costs. However, while automation reduces dependency on people, it is not a complete replacement, as human intervention remains essential for complex or sensitive inquiries. This balance between automation and human expertise makes chat-based interfaces a powerful tool for both individual users and businesses.  

One such example is Whizmo, an all-in-one financial app in the UAE, which exemplifies this trend with its streamlined system designed to deliver simplicity and efficiency. Its comprehensive dashboard consolidates all features, while an intuitive chat-based interface enables users to access Whizmo’s digital financial services without navigating through multiple pages. This conversational approach facilitates quick, seamless transactions, making specific functionalities easily accessible.   

Eric Karobia, Chief Executive Officer, Whizmo, highlights the significance of this innovation, stating, “Today, financial apps are increasingly relying on chat-based navigation systems as they seamlessly combine engagement and simplicity, greatly improving the user experience. At Whizmo, delivering an exceptional user experience is our priority. We have designed the app’s navigation to be intuitive and user-friendly, ensuring seamless interactions for all users.”  By adopting such advanced features, Whizmo continues to set new standards in enhancing user satisfaction and redefining the usability of financial apps.

The UAE’s investments with focus on advancing technologies and mobile money services has not only strengthened economic productivity but also elevated the nation’s digital quality of life across various sectors, paving the way for a cashless society within the country. With its range of innovative features, an app like Whizmo is uniquely poised to support this vision and contribute to the UAE’s overall growth by empowering individuals and businesses, whether banked, unbanked or underserved.

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Financial

ATHAR+ LAUNCHES 2ND HACK4IMPACT HACKATHON IN ABU DHABI

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Athar+, Abu Dhabi’s first purpose-driven hub dedicated to accelerating social impact, operated by the Authority of Social Contribution – Ma’an, has launched the second edition of its HACK4IMPACT hackathon, bringing together changemakers to develop practical solutions that address key social priorities and contribute to positive social impact across Abu Dhabi.

Launched in line with the objectives of the UAE’s Year of Family, this edition of the hackathon focuses on addressing family-related challenges through innovative and community-driven approaches. Taking place from 16-18 June 2026 at Athar+, the three-day programme brings together aspiring entrepreneurs, innovators, professionals, and community members to develop solutions addressing three family-centred priorities: building stronger family foundations, enhancing financial wellbeing for parents, and supporting families caring for aging parents.

Guided through a structured innovation journey, participants will apply design thinking methodologies to explore challenges, validate ideas, develop prototype concepts, and present their solutions to a panel of judges.

High-potential concepts emerging from the hackathon have the opportunity to be considered for further support through Athar+’s incubation ecosystem, enabling participants to continue developing their solutions beyond the event. Through these challenge areas, the initiative aims to advance family wellbeing, strengthen social cohesion, and support the development of solutions that respond to the evolving needs of families in Abu Dhabi.

This initiative aims to strengthen practical innovation skills among participants while identifying high-potential ideas and scalable concepts capable of addressing key social priorities. It also encourages collaboration by bringing together individuals from diverse backgrounds and expertise. The hackathon provides an accessible entry point for youth and first-time innovators to contribute to solving community challenges through entrepreneurship and social innovation, inspiring them to play an active role in shaping impactful and practical solutions.

His Excellency Salem AlShamsi, Executive Director of Social Incubation and Contracting at Ma’an said: “HACK4IMPACT reflects Athar+’s commitment to empowering innovators and aspiring entrepreneurs to develop practical solutions that address real social priorities and enhance quality of life across our communities. By empowering future talent through Athar+, we are strengthening Abu Dhabi’s position as a regional hub for social entrepreneurship while advancing the Authority’s vision of fostering a culture of giving, participation, and measurable social progress.’’

Aligned with the objectives of the UAE’s Year of Family, the initiative also supports broader national efforts to strengthen family wellbeing, social resilience, and community cohesion through collaborative innovation and inclusive engagement.”

Through dedicated workspaces, expert mentorship, professional services, and tailored growth programmes offered by Athar+, participants will be supported in transforming ideas into prototype concepts while gaining access to opportunities within Abu Dhabi’s innovation and entrepreneurship ecosystem.

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QASHIO AND NEXA AI LAB LAUNCH PARTNERSHIP TO AUTOMATE FINANCE WORKFLOWS IN THE UAE

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Qashio, the UAE’s leading spend management platform, has partnered with NEXA AI Lab, the AI division of NEXA, one of MENA’s leading digital growth agencies, to help accelerate AI adoption across finance teams in the UAE through automation and AI-powered financial workflows.

As part of the partnership, Qashio and NEXA AI Lab will work together to support businesses in adopting AI tools that improve spend visibility, streamline manual processes, and make finance operations more efficient. The partnership will also include a free AI audit to help finance teams identify where AI can deliver immediate operational value and support broader adoption across the business. Both companies say the initiative is designed to move businesses from AI awareness to implementation, in line with the UAE’s national AI strategy targeting full public sector AI integration by 2031.

Amit Vyas, CEO of NEXA, comments: “AI delivers value when it is embedded directly into day-to-day workflows, rather than treated as a standalone concept. Finance is one of the clearest areas where this shift is already taking place, with businesses under increasing pressure to improve real-time decision-making. Through our partnership with Qashio, our goal is to help organisations identify where AI can be applied in practical, high-impact ways across financial operations.”

Armin Moradi, CEO of Qashio, said: “A global industry survey shows that 81% of financial institutions expect AI to be embedded in their core operations by 2030, and the UAE is one of the fastest-growing AI markets globally, setting a new baseline for competitiveness across the private sector. Our partnership with NEXA AI Lab is built to help close the gap between AI adoption plans and real execution, enabling enterprises and SMEs in the UAE to compete with the best in the world.”

Qashio has already integrated AI into its own financial workflows through features such as AI-powered receipt capture, which automatically extracts key information, including TRN, vendor names, and transaction data. The technology helps finance teams reduce manual data entry, save more than 4 hours each week, and maintain cleaner, more reliable financial records.

NEXA brings deep expertise in digital transformation and AI implementation across industries. Together, the two companies are focused on making AI accessible and measurable for businesses in the UAE. Both companies are already using tools like ConvoAI to improve access to data and provide instant support outside of working hours. Qashio is already leveraging NEXA AI Lab’s product offering. This reflects a broader shift towards always-on, AI-enabled operations.

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Standard Chartered Supports Pakistan’s First Panda Bond Issuance in Chinese Interbank Market

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Pakistan has successfully completed its inaugural Panda bond issuance in China’s interbank bond market, raising RMB 1.75 billion through a three-year transaction that marks the country’s first direct entry into China’s capital markets.

Standard Chartered (China) Ltd. Co acted as the only foreign bank serving as joint lead underwriter and joint book runner for the transaction, supporting Pakistan in broadening its international financing channels while strengthening financial connectivity between regional capital markets.

The issuance received strong support from multilateral development institutions, including the Asian Infrastructure Investment Bank (AIIB) and the Asian Development Bank (ADB), which together guaranteed 95 per cent of the bond’s principal and interest payments. The structure helped attract significant demand from Chinese banks, securities houses, and international financial institutions.

The transaction was reportedly more than five times oversubscribed, allowing Pakistan to price the bond at 2.50 per cent, the tightest end of the indicated pricing range.

Salman Ansari, Global Head, Capital Markets, Standard Chartered, described the issuance as a strategically important transaction that expands Pakistan’s access to global liquidity pools while demonstrating the growing relevance of regional capital markets within the international funding landscape.

The transaction also reflects the broader evolution of the Renminbi within global financial markets, as China continues expanding the role of its currency beyond trade settlement into cross-border financing and sovereign funding structures.

Jerry Zhang, Global Head of Banks & Broker Dealers and Head of Coverage, Greater China and North Asia at Standard Chartered, said the transaction highlighted the bank’s role in connecting international issuers with China’s domestic capital markets while also reflecting the continued internationalisation of the Renminbi.

The Panda bond market has increasingly attracted a wider range of sovereign, supranational, and institutional issuers in recent years as regional economies explore diversified funding channels and deeper access to Chinese liquidity pools.

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