Financial
Growing prominence of chat-based user interface in financial apps
With convenience at the heart of modern living, financial apps and mobile wallets are reshaping how we manage our money. As consumer demands drive innovation, these digital financial solutions are experiencing unprecedented growth. Empowering users to manage their finances seamlessly, these platforms eliminate the need for lengthy and complex procedures. Amid this digital transformation, the spotlight increasingly falls on chat-based user interfaces (UIs) — a game-changing feature designed to enhance navigation and simplify interactions for users from all walks of life. Backed by advanced technology, chat-based UIs are redefining how financial services are accessed, bringing a blend of ease and efficiency to an ever-demanding market.
Chat-based interfaces come in a variety of forms, each tailored to specific needs and user preferences. From conversational and pre-defined flows to hybrid, visual, voice-based, and even gamified or AI-driven personalized bots, these interfaces are as diverse as the users they serve. Service providers often customize these variants to align with the target audience or an app’s larger user base, ensuring relevance and accessibility.
A chat-based user interface is no longer a mere enhancement but a critical feature that fosters customer experience and optimizes user engagement, especially in the sphere of mobile money solutions. They serve as virtual guides, simplifying complex features and services into intuitive interactions. For early adopters, regardless of their educational background, technical expertise, or level of understanding, these interfaces are indispensable tools, fostering financial inclusion. They transform the user experience by offering clear, easy-to-follow guidance for every transaction, creating transaction records, and making financial management as effortless as chatting with a friend. Additionally, automation of chat-based interfaces significantly enhances the value of financial apps, streamlining the user journey and improving overall efficiency. Automation also empowers apps with a broad spectrum of capabilities, from facilitating customer service to delivering instant support.
These systems can handle queries related to transactions, account balances, payment options, and various other financial services, reducing the need for manual intervention. Moreover, companies can integrate chatbots with video and voice assistants, messaging apps, and other communication channels to provide a seamless user experience. By employing conversational prompts, chat-based systems ensure that users input accurate information, minimizing errors during essential operations like fund transfers. This blend of automation and user-centric design transforms financial apps into reliable, hassle-free tools for everyday financial management.
Another significant advantage of chat-based UI is the availability of 24/7 support, which ensures users always have access to assistance whenever they need it. A platform that provides a seamless, intuitive experience—where users can comfortably navigate between tabs—often becomes their preferred choice for financial management. Moreover, multilingual chat options are further revolutionizing how financial apps connect with diverse audiences, breaking down language barriers and catering to individual preferences.
For fintech businesses, chat-based interfaces are also a cost-effective solution. They can handle a high volume of queries simultaneously, eliminating interruptions and reducing their reliance on human agents. A faster response time leads to improved customer satisfaction, as clients are more likely to engage with services that promptly address their concerns. Research also highlights that AI chatbots can save businesses considerable time and operational costs. However, while automation reduces dependency on people, it is not a complete replacement, as human intervention remains essential for complex or sensitive inquiries. This balance between automation and human expertise makes chat-based interfaces a powerful tool for both individual users and businesses.
One such example is Whizmo, an all-in-one financial app in the UAE, which exemplifies this trend with its streamlined system designed to deliver simplicity and efficiency. Its comprehensive dashboard consolidates all features, while an intuitive chat-based interface enables users to access Whizmo’s digital financial services without navigating through multiple pages. This conversational approach facilitates quick, seamless transactions, making specific functionalities easily accessible.
Eric Karobia, Chief Executive Officer, Whizmo, highlights the significance of this innovation, stating, “Today, financial apps are increasingly relying on chat-based navigation systems as they seamlessly combine engagement and simplicity, greatly improving the user experience. At Whizmo, delivering an exceptional user experience is our priority. We have designed the app’s navigation to be intuitive and user-friendly, ensuring seamless interactions for all users.” By adopting such advanced features, Whizmo continues to set new standards in enhancing user satisfaction and redefining the usability of financial apps.
The UAE’s investments with focus on advancing technologies and mobile money services has not only strengthened economic productivity but also elevated the nation’s digital quality of life across various sectors, paving the way for a cashless society within the country. With its range of innovative features, an app like Whizmo is uniquely poised to support this vision and contribute to the UAE’s overall growth by empowering individuals and businesses, whether banked, unbanked or underserved.
Financial
Al Masraf and Moody’s Sign Strategic Agreement to Strengthen Risk Intelligence and Credit Capabilities
Al Masraf has signed a strategic agreement with Moody’s, a global provider of financial intelligence and risk assessment, marking an important step in strengthening the Bank’s risk management and credit capabilities through enhanced data, insights and technology.
The agreement was formalized during a signing ceremony held in Abu Dhabi, bringing together senior leadership from Al Masraf and Moody’s. The collaboration reflects both organizations’ commitment to leveraging advanced intelligence and risk expertise to support informed, data-driven decision-making in an increasingly complex financial environment.
As risks become increasingly interconnected and the financial landscape continues to evolve, access to timely, reliable and actionable intelligence is becoming essential for financial institutions. Through its combination of data, intelligence, risk expertise and technology, Moody’s helps organizations better understand interconnected risks.
The partnership will further support Al Masraf’s continued focus on strengthening its risk management framework, enhancing credit decision-making and building resilient, forward-looking capabilities that support sustainable growth.
Commenting on the occasion, Fuad Mohamed, CEO of Al Masraf, said: “At Al Masraf, we believe that sustainable growth is built on the strength of our ability to understand risk, anticipate change and make informed decisions. Our collaboration with Moody’s represents an important step in advancing our risk and credit capabilities through deeper intelligence, data and technology.”
He continued: “As the financial landscape continues to evolve, partnerships of this nature enable us to strengthen our resilience, enhance decision-making and create greater value for our customers and stakeholders. We look forward to building on this collaboration as we continue to shape a more agile, intelligent and future-ready Al Masraf.”
“We are delighted to partner with Al Masraf on an important step in modernizing its corporate lending operations. By bringing greater automation, efficiency, and insight to the credit journey, Moody’s is helping the bank build a future-ready operating model that enables faster, better-informed lending decisions, strengthens governance, and enhances risk management.” said Wael Jadallah, Managing Director, Head of Asia Pacific and Middle East at Moody’s.
Senior representatives from both organizations attended the signing ceremony.
Representing Al Masraf were Fuad Mohamed, Chief Executive Officer; Moataz Khalil, Chief Wholesale Banking Officer; Safeya Almarzooqi, Chief Credit Officer; Mirel Baila, Acting Chief Operating Officer; Rohit Kumar, Chief Risk Officer; and senior representatives from the Bank’s Wholesale Banking, Credit, Risk, Information Technology, Islamic Banking, Corporate Banking, Project Management and Business Management functions.
Representing Moody’s were Wael Jadallah, Managing Director, Head of Asia Pacific and Middle East; Brendan Gavaghan, Senior Director, Middle East; Raghavendra Katagade, Director, UAE; Blaine Connan, Director, UAE; Ali Abdullah, Director, UAE; and Anand Thirunellai Radhakrishnan, Senior Director, Middle East & Europe.
The agreement underscores Al Masraf’s commitment to continuous innovation and adopting advanced capabilities that strengthen its ability to navigate an evolving risk environment, while supporting the Bank’s broader ambition to deliver sustainable growth and enhanced value to its customers and stakeholders.
Financial
DO FISCAL STIMULUS MEASURES SUPPORT THE US MARKET GROWTH, AND IS A DEFAULT POSSIBLE?

With the dirham pegged to the US dollar and UAE investors exposed to global markets, decisions made by the Federal Reserve and the US government can influence local borrowing costs, liquidity, and investment
sentiment. Michael Smirnow, Chief Investment Officer, Arabian Capital Gulf
After the global financial crisis, U.S. authorities tried to stimulate the economy primarily through monetary measures: the Federal Reserve cut interest rates to zero and launched quantitative easing (QE) for the first time, purchasing assets to provide market participants with liquidity. As a result, the Fed’s balance sheet grew to USD 8 trillion by 2021. However, between 2008 and 2020, the U.S. economy did
not experience rapid growth, and inflation regularly remained below the target level. Everything changed in 2020, when the government entered the stimulus fray for the first time in many years. While the Fed’s accommodative monetary policy primarily helped large banks and market participants, at the onset of
the pandemic the U.S. government began distributing money to households and increasing budget expenditure across nearly all areas. Compared with monetary measures, these fiscal stimulus measures proved to be a significantly more powerful tool for stimulating the economy; however, they increased
government debt by the aforementioned 61%. Against this backdrop, we expect the next few years to be shaped primarily by fiscal stimulus, with
government action, rather than the Federal Reserve, becoming the key factor for investors. Indeed, while the private sector ran large deficits before 2008, the deficit now lies with the government, while private-sector indebtedness is declining. In the years following the pandemic, the largest government deficits coincided with the strongest growth in financial markets. This is unsurprising, since a public-sector deficit becomes private-sector income. This dynamic enabled the U.S. economy to remain resilient in 2023-2024 despite the Fed’s record pace of interest-rate increases. Whichever U.S. political party is in power will continue along this path;
Trump is also doing the same through legislation known as the “Big Beautiful Bill.” As long as inflation in the United States remains under control, this race will continue.
The current balance between monetary and fiscal stimulus vividly illustrates this argument. On the one hand, the U.S. Federal Reserve is adopting an increasingly neutral stance and is clearly in no hurry to cut interest rates or introduce new stimulus programmes. On the other hand, the Treasury is entering the fray: as yields on long-term U.S. bonds confidently exceed 5%, the Treasury has launched a program to buy back its long-term debt. In effect, this gives the bond market the same kind of stimulus the Fed previously delivered.
Thus, the balance of power is changing, but the direction remains the same: the United States still needs accommodative monetary conditions. If these are not achieved through monetary measures, they will be achieved through fiscal ones.
(Arabian Gulf Capital (AGC) holds a Category-1 Investment Firm license issued by the Central Bank of Bahrain and provides tailored investment solutions to individual, corporate, and institutional clients.)
Financial
Navigating Growth and Liquidity: The Shift to Predictive Credit Intelligence in the GCC
As GCC businesses expand into new markets and increasingly complex supply chains, traditional credit assessment is giving way to a more predictive approach. In this interview with Mohamad Jomaa, CEO and Country Manager for GCC and Egypt at Coface, we explore how real-time data, AI and early-warning intelligence are helping CFOs anticipate payment risk, protect working capital and make more confident decisions across customers, suppliers and markets.
What is driving the shift from relationship-based credit decisions to predictive credit intelligence among CFOs in the GCC?
Relationships remain fundamental to business in the GCC and will continue to be. What has changed is the speed at which companies are expanding into new sectors, markets, and supply chains. As organizations grow beyond their traditional networks, finance leaders need additional tools to assess customers, suppliers, and partners they may not know well.
Today’s CFOs are increasingly complementing business relationships with data-driven insights. They need greater visibility not only into credit risk, but also into supply chain dependencies, corporate ownership structures, payment behavior, and potential vulnerabilities across their ecosystem.
Predictive intelligence provides that forward-looking perspective. It helps businesses make faster and more informed decisions, strengthen due diligence processes, identify opportunities, and anticipate risks before they impact cash flow, operations, or growth plans.
What trends are you currently seeing in payment delays and corporate defaults across the UAE and Saudi Arabia?
The overall economic outlook in both the UAE and Saudi Arabia remains positive, supported by ambitious investment programs and continued economic diversification. At the same time, businesses continue to face uneven market conditions across sectors.
Drawing on Coface’s unique experience as a global trade credit insurer, we monitor payment behavior, claims activity, and credit events across millions of companies worldwide. What we are seeing today is not necessarily a significant increase in corporate failures, but rather signs of pressure on working capital in specific industries.
Payment delays have become more common in sectors exposed to longer project cycles, margin pressure, or supply chain disruptions. For finance leaders, the challenge is distinguishing between temporary liquidity constraints and deteriorating credit quality. This is where access to real-time payment data and early warning indicators becomes particularly valuable.
How can better credit intelligence improve cash flow, working capital, and overall financial resilience?
Better intelligence enables businesses to make more informed decisions across the entire customer and supplier lifecycle. By combining financial information, payment behavior, sector analysis, ownership data, Country Risk Assessments, Sector Risk Assessments, and ongoing monitoring, organizations gain a much clearer view of both risk and opportunity.
This has a direct impact on cash flow and working capital. Businesses can identify signs of financial stress earlier, reduce exposure to overdue accounts, prioritize collections efforts, and allocate credit more effectively. Access to real-time information and early warning indicators allows companies to act before issues translate into cash flow challenges.
Increasingly, however, financial resilience is not only about customer risk. It is also about understanding vulnerabilities across the supply chain. A disruption involving a key supplier, contractor, or logistics partner can have a significant impact on operations, costs, and liquidity. Better intelligence provides greater visibility into these critical dependencies, helping organizations identify concentration risks, assess the financial health of strategic partners, and strengthen business continuity planning.
As companies expand into new markets and engage with new customers, suppliers, and partners, they need confidence in who they are doing business with. Access to reliable data on ownership structures, financial health, payment behavior, sector outlooks, and country risk helps organizations make better-informed decisions and reduce uncertainty when entering new commercial relationships.
. What warning signs should finance leaders monitor before extending credit to new customers or entering unfamiliar markets?
Financial statements remain important, but they only tell part of the story. Finance leaders should also evaluate payment behavior, ownership structures, management stability, sector outlooks, supplier concentration, and exposure to geopolitical or regulatory risks.
One of the most valuable early warning indicators is a deterioration in payment behavior. In many cases, companies begin showing signs of financial stress long before it becomes visible in published financial statements.
Similarly, supply chain concentration risks should not be overlooked. A business may appear financially sound while remaining highly dependent on a small number of customers, suppliers, or projects. Understanding these dependencies is an increasingly important component of due diligence.
Effective credit decisions require a broader assessment of the business ecosystem rather than focusing solely on traditional financial metrics.
This is why a combination of company information, payment behavior, Country Risk Assessments, Sector Risk Assessments, and supply chain intelligence is increasingly becoming an essential part of the decision-making process.
How are AI and predictive analytics changing the way organizations assess credit risk and make financing decisions?
Financial statements remain important, but they only tell part of the story. Finance leaders should also evaluate payment behavior, ownership structures, management stability, sector outlooks, supplier concentration, and exposure to geopolitical or regulatory risks.
One of the most valuable early warning indicators is a deterioration in payment behavior. In many cases, companies begin showing signs of financial stress long before it becomes visible in published financial statements.
Similarly, supply chain concentration risks should not be overlooked. A business may appear financially sound while remaining highly dependent on a small number of customers, suppliers, or projects. Understanding these dependencies is an increasingly important component of due diligence.
Effective credit decisions require a broader assessment of the business ecosystem rather than focusing solely on traditional financial metrics.
This is why a combination of company information, payment behavior, Country Risk Assessments, Sector Risk Assessments, and supply chain intelligence is increasingly becoming an essential part of the decision-making process.
What sectors in the GCC are showing the strongest opportunities, and where are the highest risks based on your data?
Our outlook combines insights from Coface’s payment experience data, claims observations, Country Risk Assessments and Sector Risk Assessments. Together, these provide a comprehensive view of the opportunities and vulnerabilities shaping the business environment across the GCC.
We continue to see attractive opportunities in sectors supported by economic diversification strategies, digital transformation, infrastructure investment, logistics development and the energy transition. These areas are benefiting from sustained investment, strong policy support and growing regional demand.
At the same time, businesses operating in sectors facing tighter margins, elevated input costs, project execution challenges or longer payment cycles require closer monitoring. What is important to remember is that risk is rarely uniform across an entire sector. Performance can vary significantly from one company to another depending on its financial strength, competitive positioning, customer base and exposure to broader supply chain dynamics.
Looking ahead, how do you see the role of predictive intelligence evolving within corporate finance over the next three to five years?
Over the next three to five years, predictive intelligence will become an integral component of decision-making across finance, procurement, sales, treasury, compliance, and risk management functions.
We expect companies to move beyond using intelligence solely for credit assessments and begin embedding it throughout the business. This includes supplier selection, customer onboarding, supply chain management, compliance checks, investment decisions, and strategic planning.
The organizations that will be most successful are those that can combine technology, data, and human expertise to obtain a holistic understanding of their business ecosystem.
In an increasingly interconnected world, success will depend not only on knowing who you do business with, but also on understanding the risks and opportunities across the entire value chain. Access to reliable, forward-looking intelligence will therefore become a key competitive advantage, helping companies grow confidently while remaining resilient in a rapidly changing environment.
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