Hospitality

“HOSPITABLE” LEADERSHIP STARTS WITH EMPATHY

Published

3 months ago

April 3, 2026

Integrator Web-Admin

Because service quality can never rise above the culture behind it

By Nives Deininger, Cluster Director of Sales, STORY Seychelles and Fisherman’s Cove Resort

Hospitality has always been a people business. We talk a great deal about guest expectations, service standards and commercial performance – and rightly so.

But behind all of that sits something more fundamental: how people are led. In my experience, empathetic leadership is not a soft extra or a nice-to-have. It’s a practical, commercially relevant way of building stronger teams, more resilient cultures and better guest experiences.

In hospitality, business value is created every day through human interactions. We see motivated employees who feel supported approaching guests differently from those who feel overlooked or undervalued. And when leaders take time to understand their teams, listen to concerns and respond with honesty, it creates an environment where people are more engaged in their work and more confident in how they deliver it.

That clearly has a direct impact on service quality, team stability and, ultimately, revenue.

Proactive, thoughtful and personal

This is especially important in a luxury environment, where the guest experience depends on authenticity as much as efficiency. Five-star hospitality is not only about polished processes. It’s as much about the proactive, thoughtful and personal touches that guests remember. And those moments are much easier to create when employees feel respected and trusted. Empathy, in that sense, is not separate from performance, it supports it.

It also shapes the way departments work together. In hotels and resorts, no team operates in isolation. Sales, revenue and operations need to be aligned if the business is to grow without compromising the guest experience. Empathetic leadership encourages stronger communication and collaboration across those functions.

It helps people understand one another’s pressures, priorities and constraints, which leads to better decisions and more joined-up strategies. Over time, that strengthens not only internal trust but also guest loyalty, client relationships and repeat business.

Connecting with your teams

In high-pressure hospitality environments, empathy is even more important. The pace can be intense, and performance expectation remains high across seasons, segments and business cycles.

As a Director of Sales, I believe leadership in this setting means more than setting targets or leading by example. It means connecting with the team as individuals, understanding that each person brings different circumstances, strengths and pressures to work, and finding ways to bring out the best in them, while making sure they feel valued.

My team in Seychelles includes Seychellois women who are strong-willed, highly capable and well used to working under pressure. That strength is an asset, but it still needs the right environment around it. People perform best when they know they are appreciated, when expectations are clear, and when challenges can be discussed openly rather than hidden. Honesty and transparency matter here. They build trust, and trust allows teams to keep performing even when conditions are demanding.

This is a good reason why the conversation around women in hospitality leadership is so important. The industry is making progress, but there is still more to do if we want to see more women move from operational and administrative roles into executive leadership positions.

One of the biggest needs is for clearer leadership pathways and stronger mentorship earlier in women’s careers. Many talented women are already in the industry, but too often they are not given the visibility, support or structured development needed to progress with confidence.

Outcomes, strength and flexibility

There is also a broader cultural issue to address. Senior roles in hospitality have traditionally been designed around long, inflexible hours and a strong emphasis on physical presence.

That model can make progression harder for women, particularly at different stages of life. The industry needs to become more thoughtful about how leadership is measured and supported. A greater focus on outcomes, collaboration and the strength of leadership teams, rather than simply time spent on site, would help retain and promote more talented women across the sector.

This is not only about fairness, it’s as much about what kind of leadership the industry needs for the future. Hospitality is evolving, with guests increasingly expecting personalised service, emotional intelligence and experiences that feel genuine, rather than scripted.

At the same time, employees are placing greater value on wellbeing, inclusion and workplace culture. We know empathetic leadership is well suited to both these shifts, because it keeps people at the centre of the business.

Looking ahead, I believe empathy will play an even greater role in shaping hospitality, from employee wellbeing to guest experience and the way hotels build workplace culture. When leaders understand the needs, motivations and pressures of their teams, they are better placed to sustain the service levels that premium hospitality requires.

Employees who feel heard and supported are far more likely to create the authentic and personalised moments that today’s guests increasingly value.

Focus on wellbeing

Internally, we will continue to see hospitality workplaces place more emphasis on wellbeing, flexibility and inclusive culture. Hotels and resorts that do this well will be in a stronger position to attract and retain talented people. That matters, because service quality can never rise above the culture behind it. In a competitive market, a supportive workplace is not separate from brand reputation. It helps protect it.

Empathy is sometimes spoken about as though it sits outside hard business reality. I would argue the opposite.

In hospitality, where people shape every outcome, empathetic leadership is an integral part of the operating model. It creates better environments for employees to bring their best, helps teams navigate pressure with honesty and transparency, and supports the kind of service that builds long-term value.

Hospitality

Make Saturdays a Family Affair with a Weekend Family Lunch and Redeemable Pool & Beach Access at Al Raha Beach Resort & Spa

Published

2 hours ago

July 9, 2026

Integrator Web-Admin

Saturdays just got even more exciting at Sevilla, the elegant all-day dining destination overlooking the Arabian Gulf. Families are invited to indulge in a vibrant Weekend Family Lunch every Saturday from 1:00 PM to 4:00 PM, combining an exceptional international dining experience with redeemable access to the hotel’s pool and private beach.

Designed to bring families together while enjoying the best of dining and leisure, the experience is priced at AED 210 per adult, with 50% savings for children aged 5–12 years, while children under 5 dine free.

Guests can indulge in an extensive family lunch buffet featuring an exceptional selection of fresh salads, chilled seafood, international cheeses, Arabic specialties, and globally inspired main courses. Highlights include a live sushi counter, succulent carving stations, a made-to-order pasta station, authentic Arabic mixed grill, Asian noodle station, traditional Lamb Ouzi, and an irresistible array of handcrafted desserts, complemented by fresh juices and infused water.

Following lunch, guests can continue their day by relaxing at the pool or unwinding on the private beach with redeemable pool and beach access, making it the perfect weekend escape for families.

For those looking to enjoy the facilities without lunch, the property also offers redeemable pool and beach access:

Weekdays: AED 125 per person
Weekends: AED 175 per person

The offer is designed to enhance the guest experience by combining exceptional dining with leisure, providing outstanding value while creating memorable family weekends.

With breathtaking Gulf views, elegant interiors, and a beautiful outdoor terrace, Sevilla offers the perfect setting for a relaxed afternoon of international cuisine, live culinary theatre, and quality family time.

Weekend Family Lunch

When: Every Saturday
Time: 1:00 PM – 4:00 PM
Price: AED 210 per adult
Children (5–12 years): 50% off
Children below 5 years: Complimentary
Includes: International family lunch with live cooking stations and redeemable pool & beach access.

Whether it’s a leisurely family lunch, a weekend celebration, or a day by the water, Al Raha Beach Resort & Spa offers an ideal destination where exceptional hospitality meets beachfront tranquillity.

For bookings, please direct them to F&B Reservations at +971 56 545 0274 or email fbsecretary.alraha@danathotels.com

Hospitality

DISCOVER THE PERFECT SUMMER ESCAPE AT ME BY MELIÁ DUBAI

Published

2 hours ago

July 9, 2026

Integrator Web-Admin

Summer is officially here, and for those staying in the city, ME by Meliá Dubai invites guests to discover a new season of curated summer experiences launching this July. From exclusive residential long-stay offers and luxurious daycations to rejuvenating spa rituals, the hotel has curated a collection of experiences designed to help guests relax, recharge and make the most of the season.

Stay with ME – Exclusive Long Stay Offer
For those planning a longer stay in Dubai, Stay with ME offers a sophisticated way to experience the city with all the comforts of a beautifully designed home. Starting from AED 13,500 per month, guests can enjoy a seamless extended stay complemented by exclusive perks and signature ME by Meliá Dubai touches.

The offer includes complimentary Wi-Fi and daily housekeeping, ensuring a stress free and connected stay. Guests can also benefit from 30% off spa treatments, Central Restaurant, in room dining, and laundry services. With access to the gym, pool, and sauna, alongside complimentary valet parking, this long stay experience is ideal for those looking to immerse themselves in ME by Meliá Dubai’s distinctive lifestyle.

Availability: Extended until end of August 2026
Reservations & inquiries: 04 525 2500 | reservations.me.dubai@melia.com
Subject to availability. Terms & conditions apply.

Daycation at ME
Looking to escape for the day? ME by Meliá Dubai is the perfect place for it. Priced at AED 400 per person, guests can relax poolside and completely switch off from the daily hustle and bustle. For those looking to stay active, the experience also includes full gym access, perfect for a morning workout before taking a dip in the pool.

Guests can then retreat from the midday heat with a 45-minute spa treatment of their choice before enjoying a specially curated set-menu lunch at the hotel’s Central Restaurant.

Availability: July – August 2026

Time: 8:30 am – 6:00 pm | 6:00 pm -10:30 pm

Rate: AED 400 per person (fully redeemable)

Reservations & inquiries: +971 549917489 | aura.medubai@melia.com

The Cabana Experience

Soak up the sunshine in ultimate style with the Cabana Experience. Perfect for sunbathing, splashing in the pool, or simply lounging in comfort, each cabana is designed to be a private oasis. Standard room guests can enjoy a cabana for AED 250 (for two people), complete with two refreshing beverages of choice, mineral water, cooling towels and a hand fan, plus sun protection by Deeper Beauty to keep everyone perfectly pampered under the sun. Suite guests receive a complimentary cabana with the same indulgent inclusions. Whether it’s sipping a chilled drink poolside, cooling off in the pool, or simply basking in the rays, the Cabana Experience transforms an ordinary day into a sun-soaked escape full of relaxation, fun, and effortless luxury.

Availability: Ongoing

Rate: AED 250 (for two people) – Standard room guests | complimentary for Suite guests.

Included: x2 beverages, mineral water, cooling towels, hand fan and SPF protection.

For reservations and inquiries: +971 54 991 7481

Offer subject to availability. Terms & conditions apply.

Fee is non-redeemable

Cabana access is limited to a maximum of 2 guests.

Children below 6 years old enjoy complimentary access.

90 Minute Summer Reset – Wellness by ME Spa

Summer has arrived, making it the perfect time to recharge with a bespoke 90-minute spa journey at Wellness by ME Spa. Escape the heat and indulge in a 60-minute aromatherapy massage, followed by a 30-minute body scrub for AED 450. Complete the experience with a complimentary refreshing tea and access to the hotel’s pool, sauna and gym for the ultimate summer wellness retreat.

Availability: The month of July

Rate: AED 450

Reservations & inquiries: spa.me.dubai@melia.com | 04 52 52 500 | 04 52 52 589
Subject to availability. Terms & conditions apply.

With a collection of experiences designed to suit every summer itinerary, ME by Meliá Dubai continues to offer guests a contemporary escape in the heart of the city.

Hospitality

MARRIOTT EXECUTIVE APARTMENTS AL JADDAF REWARDS LONG SUMMER STAYS WITH 15,000 BONUS MARRIOTT BONVOY POINTS

Published

2 hours ago

July 9, 2026

Integrator Web-Admin

This summer, Marriott Executive Apartments Al Jaddaf is rewarding its longest-staying guests with something worth settling in for. Guests who stay 30 nights or more, completed before 7 September 2026, will earn a bonus of 15,000 Marriott Bonvoy points.

The offer lands as Dubai’s hospitality market leans further into longer-stay demand and within that expansion, hotel apartments have carved out a distinct niche: business travellers on extended assignments, relocating executives and families settling in for months at a time are increasingly choosing the flexibility of a private residence over a traditional hotel room, a shift that is prompting operators across the city to compete harder for the long-staying guest.

The timing is no accident as Al Jaddaf has recently completed a refurbishment across its residences, refreshing interiors while preserving the warm, residential character the property is known for. Every apartment now also features an in-unit water filtration system for premium drinking water, removing the need for single-use plastic bottles across the building, part of a broader push to make longer stays not just more rewarding, but more comfortable and more sustainable. Beyond the apartment door, residents find a fully equipped gym, two outdoor swimming pools, a Balinese spa, a beauty salon, an ATM and an on-site convenience store, along with five restaurants and lounges that carry them from a business dinner to a relaxed family meal to a quiet evening drink.

The bonus builds on rewards that already come with every stay. Across the Marriott Executive Apartments brand, guests now earn 5 Marriott Bonvoy points for every US dollar spent, while every night counts as one Elite Night Credit towards Marriott Bonvoy status. For those settling in for a month or a full season, a long stay in Dubai becomes a fast track to elite recognition across Marriott International’s portfolio of more than 10,000 hotels worldwide.

“Many of our guests choose to stay with us for months rather than nights, and this summer’s offer is a way of recognising that,” said Saad Al-Ghamdi, General Manager. “The longer a guest makes Al Jaddaf their home in Dubai, the more rewarding the stay becomes, both during their time here and across the wider Marriott Bonvoy programme.”

With monthly and yearly residency arrangements available, guests enjoy the flexibility of a private lease without the setup costs, the paperwork or the compromise on service that usually accompany it.

Set in the heart of Dubai with views over Dubai Creek and the city skyline, Marriott Executive Apartments Al Jaddaf sits less than 10 minutes from Downtown Dubai, Dubai World Trade Centre and Dubai International Airport. Its fully serviced one, two and three-bedroom apartments come with full kitchens, generous living and dining areas and dedicated workspaces, alongside twice-weekly housekeeping, 24-hour concierge and security, and in-room dining around the clock.

Reservations

To book the offer, guests can apply promotional code S2449 at marriott.com/DXBHC or through the Marriott Bonvoy app. To explore longer stays at Marriott Executive Apartments Al Jaddaf more broadly, please visit marriott.com/DXBHC or contact the hotel at reservations.jaddaf@marriott.com.