Uncategorized
THE MANAGED FUTURE
By Editor

Dimension Data is a company that offers an extensive managed services portfolio includes several globally standardised managed services products in specific technology domains – including networks, data centres, security, visual communications, unified communications and collaboration and contact centres. Youssef Fawaz, Managing Director, Dimension Data Middle East discusses the company’s focus
Discuss portfolio of Managed services that Dimension Data provides globally and in the region?
Dimension Data’s support, managed, and IT outsourcing lines of services are closely interrelated. We use the same platforms, systems, processes and delivery teams to deliver all three service types.
Our lines of service portfolios include both standard (‘productised’) services and customised services. Dimension Data’s services portfolio is replicated globally, which is a unique offer for our clients spanning not just locally, but also globally. Dimension Data’s support, managed and IT outsourcing services portfolio includes IT Outsourcing spanning Transition and transformation, service aggregation & cross functional services across the network communications tower, the data centre tower, the end user compute tower, the contact centre tower & BPO.
Managed Services include IT service management, assessments and consulting, across enterprise networks, security infrastructure, Cisco unified communications, Microsoft Lync, Data Centre, Contact Centre and Custom services per client.
Support Services, include IT support, assessments and consulting for Uptime Maintenance, Uptime Support, Insite predictive support and Insite pre-emptive support. Dimension Data also includes multi vendor service management and contract aggregation on behalf of our clients.
What is the demand scenario for various Managed services that you provide regionally?
The demand varies from country to country. In response to the UAE, Dimension Data sees much demand for support services, that is, for the support of technology devices. The requirement for Managed Services, that is, for the management of process outcomes is still not in high demand locally. A focus on moving from a pure support contract to a managed services contract could add significant value to a clients’ business.
You offer standardized services in 6 domains while also giving the option for custom services. Discuss if customers regionally prefer the standard modules or whether they opt for custom ones?
Our experience in the local market is that clients are opting in for standard support services, mainly focused on SLA management and commitment, and not exploring the benefits attributed to custom services or managed services. Currently, the requirements most clients have are focused on support services for the support of technology devices. Most clients usually predefine this. Dimension Data is able to further extract benefits to the IT estate for our clients through custom services, or through offering our managed services portfolio.
What are the Managed services you provide for datacenters in this region? Does it cover both large and smaller sized datacenters?
Dimension Data focuses on small, medium and large data centres for our clients – as long as the benefit to the business is realized. Locally, Dimension Data includes the management of the physical data centre infrastructure as part of the managed services offered in the Data Centre Space. Dimension Data’s managed services within the data centre includes the management of infrastructure such as servers, messaging, print & file servers, storage management, legacy/mid range servers, identity management and SQL database services. Dimension Data also offers managed virtual infrastructure services to our clients. In addition to this, Dimension Data’s Managed Cloud Platform offers our client expertise in deploying fully managed cloud platforms including private, hybrid and public cloud services.
Are enterprise customers comfortable with the idea of outsourcing such services? Which verticals do you find most proactive in the region in terms of adopting such services?
There is a demand for these services across multiple verticals. By adopting these services our clients benefit by extracting benefits that include the exploitation of the data centre infrastructure – to the strategic advantage of their business, the realisation of the return on investment expected from a data centre technology environments, more efficient deployment of IT staff; access to the best skills in the market, providing a clear path to the cloud, a single point of contact, a proactive approach to service delivery, a consistent service delivery due to alignment of all services to the IT Instrastructure Library (ITIL) and flexible service levels that enable our clients to choose the service level that their budget and business requirements matches.
Are there customers regionally who you offer services across all the 6 domains that you focus on?
There are no current clients locally that procure services from Dimension Data across all the six domains. Many of our clients explore support service engagements with Dimension Data in the Enterprise network, security and unified communications space. As the market moves to the need for commercial outcomes and transformation, we expect to see more IT outsource engagement, spanning all domains, with regional client engagements.
Discuss any recent or expected announcements around Managed Services from Dimension Data?
Dimension Data announced that it will launch Enterprise Mobility-as-a-Service (EMaaS), signalling its intent to provide a suite of cloud-based end-user computing services on a global basis. EMaaS establishes the platform for the group’s future initiatives that will see Dimension Data announce increased functionality and feature sets that assist enterprise clients to deal with their rapidly changing end user computing requirements.
Dimension Data’s EMaaS offering is an integrated enterprise mobility management service that provides organisations with the ability to deliver comprehensive policy-based, device-independent, mobile device management, mobile expense management, integration to the enterprise and underpinned by true cloud principles of automation and consumption-based commercials.
The service, which utilises a cloud-based consumption model, enables organisations to rapidly scale deployments while easily managing the complex environment of mobile devices, data access and expense management. Due to the complex nature of mobility deployments, the EMaaS offering is complemented by Dimension Data’s Systems Integration and Professional Services competencies and addresses the full spectrum of an organisation’s enterprise mobility needs.
Uncategorized
WHY PERSONALISATION IS THE NEW CURRENCY IN WEALTH MANAGEMENT

By Kalpesh Khakhria, Group Chairman at Klay Group
Everyone in the wealth management industry claims to offer “personalisation.” Yet, for most traditional institutions, it remains a hollow buzzword, a superficial exercise of sorting investors into predefined “conservative” or “aggressive” risk boxes. This transaction-led and product-pushing model is fundamentally broken for today’s ultra-high-net-worth families, whose lives, businesses, and assets span multiple global jurisdictions. Real personalisation is a structural necessity that requires a radical overhaul of how advice is delivered.
We are operating in an era where wealthy families are building complex, cross-border portfolios. A business might be headquartered in the GCC, hold properties in Europe, and have beneficiaries residing across continents. The most critical point is “What does this capital need to achieve across generations?” Traditional banking silos, driven by high client-to-advisor ratios and transactional commissions, simply lack the agility and independence to answer this effectively.
While personalisation is a growing trend across the broader service industry, in wealth management, it has become the new currency. It is the primary driver of growth and retention, shifting the industry standard from generic products to trust-based, tailored advice. The future of wealth management will be exclusively influenced by trust and deep customisation. True personalisation relies on two specific, uncompromising differentiators: structural independence and relationship-plus-data intelligence.
First, it is impossible to fully understand a family’s cross-border tax realities, liquidity needs, or succession plans if an advisor manages multiple different accounts. Personalisation requires time and undivided attention. That is why boutique advisory models that deliberately cap an advisor’s roster, such as limiting it to just 20 families, are so critical. By removing the pressure of aggressive sales targets and replacing transaction-led commissions with a transparent advisory fee structure, advisors gain the freedom to ask the “why” behind a client’s wealth. This structural independence aligns the advisor’s interests directly with the client’s long-term outcomes, enabling the advisor to act as a true partner.
Second, modern personalisation demands the seamless integration of advanced financial technology. We have entered the era of “Wealth 3.0,” where artificial intelligence and data analytics are fundamentally changing how the industry forecasts risk and segments clients. AI must be utilised to codify a family’s complex constraints, such as multi-currency exposures, jurisdictional rules, and legacy holdings, into actionable, real-time portfolio adjustments and proactive stress testing.
However, the industry must draw an uncompromising line between automation and autonomy. While AI powerfully accelerates scenario analysis, it cannot replace the human connection. The nuanced human judgment, discretion, and contextual understanding required to navigate complex, multi-generational wealth remains absolutely irreplaceable. Technology provides the speed and the insight, but seasoned human strategists must retain ultimate autonomy to ensure that personalisation scales without compromising suitability or compliance.
Wealth management today must transcend simple market timing. It is about actively building multi-generational partnerships. The families that succeed over time are those who partner with independent advisors who are unconditionally in their corner. By combining bespoke human expertise with cutting-edge data intelligence, true personalisation transforms wealth from a static collection of assets into a powerful, coherent legacy that thrives across generations.
Uncategorized
ZAHRA’S KITCHEN SHARES ITS GUIDE TO EASIER SUMMER EATING IN THE UAE
As summer routines shift across the UAE, Zahra’s Kitchen, the UAE homegrown premium food brand, is encouraging consumers to rethink convenience food with simple, flexible meal ideas designed to make everyday eating easier, more flavourful and less time consuming. The seasonal guide comes as the brand expands its ready meal range with three new additions and prepares to launch a limited edition single-portion collection exclusively on Noon Minutes this summer.
Created for busy everyday routines, Zahra’s Kitchen offers handcrafted ready meals, snacks and nibbles inspired by comforting recipes and familiar flavours. Made using responsibly sourced ingredients, with no artificial additives or preservatives, products are frozen at peak freshness to help preserve flavour, texture and nutritional value, while offering greater ease, flexibility and variety throughout the week.
This summer, the brand is spotlighting one of the simplest ways to approach mealtimes at home. One ready meal does not need to mean one meal. Instead, Zahra’s Kitchen is sharing how its dishes can become the starting point for multiple meal ideas, helping consumers create more variety with less effort.
Simple ways to rethink summer meals include:
- Beef Bolognese: Serve with pasta for an easy dinner, or turn it into lasagne, pasta bakes, stuffed vegetables or eggplant fattah.
- Chilli Con Carne: Use as a base for tacos, enchiladas, nachos, rice bowls or loaded baked potatoes.
- Butter Chicken: Pair with rice and naan, or fold into wraps, flatbreads, sandwiches and pizzas for a quick lunch or casual dinner.
- Plant-Based Sweet Potato and Chickpea Red Curry: Enjoy on its own, or serve alongside grilled fish, chicken or vegetables for an easy summer meal.
The expanded ready meal range now includes Lentil Soup, Chicken Freekah and Plant-Based Sweet Potato and Chickpea Red Curry, joining customer favourites including Beef Bolognese, Butter Chicken, Beef Meatballs, Chilli Con Carne and Basmati Rice.
Currently available in two-serving portions, the ready meal range has been designed to offer flexibility, value and multiple meal occasions. The upcoming limited edition single-portion range, launching exclusively on Noon Minutes this summer, has been developed for consumers looking for greater flexibility during busier days.
Alongside its ready meal collection, Zahra’s Kitchen also offers a range of snacks and nibbles rooted in Middle Eastern flavours and entertaining traditions, including Musakhan Rolls, Beef Kibbeh, Falafel and Spinach Puff Bites. Ideal for sharing platters, lunchboxes, family gatherings, casual hosting or everyday snacking, the range reflects the same commitment to quality ingredients and ease.
Zahra’s Kitchen is available through Talabat Mart, Noon Minutes, Kibsons and selected retail partners across the UAE.
Uncategorized
MOONWALK INTO JUNE

Lucky Voice Goes Full Michael Jackson This Summer
Lucky Voice, the iconic karaoke and entertainment venue at Grand Millennium Hotel Dubai, is dedicating the first half of June to the one and only King of Pop. Kicking off with a midweek open mic night on the 10th, building through a glittering Friday night party on the 12th, and closing out with a legendary themed brunch on the 13th, three days of non-stop Michael Jackson magic await.
Whether you’re stepping into the spotlight at the mic or raising a glass over a three-hour brunch, Lucky Voice has crafted three distinct experiences that celebrate the greatest entertainer of all time.
The Experiences
Open Mic: MJ Week — Wednesday, 10th June
The MJ takeover begins on Wednesday evening with Lucky Voice’s Open Mic night, reimagined in full King of Pop fashion. This is your chance to take the stage, choose your favourite Michael Jackson track, and own it. With an electric crowd and a venue dressed for the occasion, even the shyest singer will find their inner MJ. As part of the celebration, guests can compete for the title of best Michael Jackson impersonator or performer, with the winner receiving a brunch for two voucher.
Details at a glance: Date: Wednesday, 10th June, 8 PM – 1 AM | Venue: Lucky Voice, Grand Millennium Hotel Dubai

Summer Bash Party — Michael Jackson Edition, Friday 12th June
Two days later, Lucky Voice turns up the energy for its Summer Bash Party, Michael Jackson Edition. From 8 PM onwards, the venue transforms into a full-on MJ celebration, with a DJ spinning all of Michael Jackson’s greatest hits and keeping the dance floor alive all night.
With ladies’ packages starting at AED 99 and gentlemen’s at AED 250, this is one of the most accessible nights out on the Dubai social calendar and easily one of the most unforgettable.
Details at a glance: Date: Friday, 12th June | Timings: Starting from 8 PM | Venue: Lucky Voice, Grand Millennium Hotel Dubai | Price: AED 99 per lady | AED 250 per gentleman | Includes: 3 hours unlimited food & drinks, Live DJ

Retro Rewind: Don’t Stop ‘Til You Brunch Enough — Saturday 13th June
The weekend closes with a brunch that dares you to sit still. Retro Rewind: Don’t Stop ‘Til You Brunch Enough is a Michael Jackson-themed afternoon experience running from 1 PM to 4 PM, where unlimited food and drinks are paired with open mic karaoke, a live MC, and a DJ spinning nothing but classic MJ hits. It’s equal parts feast and performance, and entirely impossible to leave without singing at least one song.
Guests can choose from three beverage packages: starting at AED 195 for unlimited soft drinks, AED 275 for unlimited house beverages, or AED 350 for unlimited sparkling, making it easy to tailor the experience to the occasion, whether it’s a birthday, a girls’ day, or simply a Saturday well spent.
Details at a glance: Date: Saturday, 13th June | Timings: 1 PM – 4 PM | Venue: Lucky Voice, Grand Millennium Hotel Dubai | Packages: AED 195 (soft) | AED 275 (house) | AED 350 (sparkling) — all inclusive of unlimited food | Highlights: Michael Jackson theme, open mic karaoke, Live MC & DJ
Grand Millennium Hotel Dubai Hosts Michael Jackson Tribute. Grand Millennium Hotel Dubai presents Lucky Voice Michael Jackson nights, brunch, karaoke, and summer entertainment.
-
News11 years ago
SENDQUICK (TALARIAX) INTRODUCES SQOOPE – THE BREAKTHROUGH IN MOBILE MESSAGING
-
Trending8 months agoOPPO A6 Pro 5G Review: Reliable Daily Driver
-
Tech News2 years agoDenodo Bolsters Executive Team by Hiring Christophe Culine as its Chief Revenue Officer
-
VAR1 year agoMicrosoft Launches New Surface Copilot+ PCs for Business
-
Automotive2 years agoAGMC Launches the RIDDARA RD6 High Performance Fully Electric 4×4 Pickup
-
Tech Interviews2 years ago
Navigating the Cybersecurity Landscape in Hybrid Work Environments
-
Tech News11 months agoNothing Launches flagship Nothing Phone (3) and Headphone (1) in theme with the Iconic Museum of the Future in Dubai
-
VAR2 years agoSamsung Galaxy Z Fold6 vs Google Pixel 9 Pro Fold: Clash Of The Folding Phenoms



