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THE MANAGED FUTURE
By Editor

Dimension Data is a company that offers an extensive managed services portfolio includes several globally standardised managed services products in specific technology domains – including networks, data centres, security, visual communications, unified communications and collaboration and contact centres. Youssef Fawaz, Managing Director, Dimension Data Middle East discusses the company’s focus
Discuss portfolio of Managed services that Dimension Data provides globally and in the region?
Dimension Data’s support, managed, and IT outsourcing lines of services are closely interrelated. We use the same platforms, systems, processes and delivery teams to deliver all three service types.
Our lines of service portfolios include both standard (‘productised’) services and customised services. Dimension Data’s services portfolio is replicated globally, which is a unique offer for our clients spanning not just locally, but also globally. Dimension Data’s support, managed and IT outsourcing services portfolio includes IT Outsourcing spanning Transition and transformation, service aggregation & cross functional services across the network communications tower, the data centre tower, the end user compute tower, the contact centre tower & BPO.
Managed Services include IT service management, assessments and consulting, across enterprise networks, security infrastructure, Cisco unified communications, Microsoft Lync, Data Centre, Contact Centre and Custom services per client.
Support Services, include IT support, assessments and consulting for Uptime Maintenance, Uptime Support, Insite predictive support and Insite pre-emptive support. Dimension Data also includes multi vendor service management and contract aggregation on behalf of our clients.
What is the demand scenario for various Managed services that you provide regionally?
The demand varies from country to country. In response to the UAE, Dimension Data sees much demand for support services, that is, for the support of technology devices. The requirement for Managed Services, that is, for the management of process outcomes is still not in high demand locally. A focus on moving from a pure support contract to a managed services contract could add significant value to a clients’ business.
You offer standardized services in 6 domains while also giving the option for custom services. Discuss if customers regionally prefer the standard modules or whether they opt for custom ones?
Our experience in the local market is that clients are opting in for standard support services, mainly focused on SLA management and commitment, and not exploring the benefits attributed to custom services or managed services. Currently, the requirements most clients have are focused on support services for the support of technology devices. Most clients usually predefine this. Dimension Data is able to further extract benefits to the IT estate for our clients through custom services, or through offering our managed services portfolio.
What are the Managed services you provide for datacenters in this region? Does it cover both large and smaller sized datacenters?
Dimension Data focuses on small, medium and large data centres for our clients – as long as the benefit to the business is realized. Locally, Dimension Data includes the management of the physical data centre infrastructure as part of the managed services offered in the Data Centre Space. Dimension Data’s managed services within the data centre includes the management of infrastructure such as servers, messaging, print & file servers, storage management, legacy/mid range servers, identity management and SQL database services. Dimension Data also offers managed virtual infrastructure services to our clients. In addition to this, Dimension Data’s Managed Cloud Platform offers our client expertise in deploying fully managed cloud platforms including private, hybrid and public cloud services.
Are enterprise customers comfortable with the idea of outsourcing such services? Which verticals do you find most proactive in the region in terms of adopting such services?
There is a demand for these services across multiple verticals. By adopting these services our clients benefit by extracting benefits that include the exploitation of the data centre infrastructure – to the strategic advantage of their business, the realisation of the return on investment expected from a data centre technology environments, more efficient deployment of IT staff; access to the best skills in the market, providing a clear path to the cloud, a single point of contact, a proactive approach to service delivery, a consistent service delivery due to alignment of all services to the IT Instrastructure Library (ITIL) and flexible service levels that enable our clients to choose the service level that their budget and business requirements matches.
Are there customers regionally who you offer services across all the 6 domains that you focus on?
There are no current clients locally that procure services from Dimension Data across all the six domains. Many of our clients explore support service engagements with Dimension Data in the Enterprise network, security and unified communications space. As the market moves to the need for commercial outcomes and transformation, we expect to see more IT outsource engagement, spanning all domains, with regional client engagements.
Discuss any recent or expected announcements around Managed Services from Dimension Data?
Dimension Data announced that it will launch Enterprise Mobility-as-a-Service (EMaaS), signalling its intent to provide a suite of cloud-based end-user computing services on a global basis. EMaaS establishes the platform for the group’s future initiatives that will see Dimension Data announce increased functionality and feature sets that assist enterprise clients to deal with their rapidly changing end user computing requirements.
Dimension Data’s EMaaS offering is an integrated enterprise mobility management service that provides organisations with the ability to deliver comprehensive policy-based, device-independent, mobile device management, mobile expense management, integration to the enterprise and underpinned by true cloud principles of automation and consumption-based commercials.
The service, which utilises a cloud-based consumption model, enables organisations to rapidly scale deployments while easily managing the complex environment of mobile devices, data access and expense management. Due to the complex nature of mobility deployments, the EMaaS offering is complemented by Dimension Data’s Systems Integration and Professional Services competencies and addresses the full spectrum of an organisation’s enterprise mobility needs.
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COMMUNITY MESSAGES COME TO LIFE AT YAS MALL’S TREE OF GRATITUDE REVEAL
Yas Mall brought the spirit of community and appreciation to life on 20 May with the reveal of its Tree of Gratitude artwork; a special moment held as part of Yas Mall’s Week of Wonder.
Located in Yas Mall’s Town Square, the interactive installation invited visitors to share heartfelt messages of gratitude dedicated to the UAE and its leadership. Thousands of contributions became part of a growing digital artwork symbolising unity, reflection and national pride. The completed mosaic was officially unveiled, revealing a collective artwork inspired by the UAE flag and shaped by the voices of the community. Families and friends gathered to witness the moment, celebrating together in an atmosphere filled with appreciation and national pride.
The reveal was accompanied by a special live performance by the UAE Police Band, alongside traditional Al Ayallah performances that brought an added sense of celebration and cultural spirit to the evening. UAE flags were also distributed to visitors during the performances, creating a vibrant community moment as guests came together in tribute to the nation.
The activation formed part of Yas Mall’s wider Week of Wonder experience, which transformed the destination into an engaging space for discovery and shared experiences from 8 – 20 May.
Financial
Standard Chartered Supports Pakistan’s First Panda Bond Issuance in Chinese Interbank Market
Pakistan has successfully completed its inaugural Panda bond issuance in China’s interbank bond market, raising RMB 1.75 billion through a three-year transaction that marks the country’s first direct entry into China’s capital markets.
Standard Chartered (China) Ltd. Co acted as the only foreign bank serving as joint lead underwriter and joint book runner for the transaction, supporting Pakistan in broadening its international financing channels while strengthening financial connectivity between regional capital markets.
The issuance received strong support from multilateral development institutions, including the Asian Infrastructure Investment Bank (AIIB) and the Asian Development Bank (ADB), which together guaranteed 95 per cent of the bond’s principal and interest payments. The structure helped attract significant demand from Chinese banks, securities houses, and international financial institutions.
The transaction was reportedly more than five times oversubscribed, allowing Pakistan to price the bond at 2.50 per cent, the tightest end of the indicated pricing range.
Salman Ansari, Global Head, Capital Markets, Standard Chartered, described the issuance as a strategically important transaction that expands Pakistan’s access to global liquidity pools while demonstrating the growing relevance of regional capital markets within the international funding landscape.
The transaction also reflects the broader evolution of the Renminbi within global financial markets, as China continues expanding the role of its currency beyond trade settlement into cross-border financing and sovereign funding structures.
Jerry Zhang, Global Head of Banks & Broker Dealers and Head of Coverage, Greater China and North Asia at Standard Chartered, said the transaction highlighted the bank’s role in connecting international issuers with China’s domestic capital markets while also reflecting the continued internationalisation of the Renminbi.
The Panda bond market has increasingly attracted a wider range of sovereign, supranational, and institutional issuers in recent years as regional economies explore diversified funding channels and deeper access to Chinese liquidity pools.
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GEMS MODERN ACADEMY ACHIEVES 100% PASS RATE IN ICSE AND ISC, WITH EXCEPTIONAL STUDENT PERFORMANCE
Students at GEMS Modern Academy (“Modern”) have delivered another year of outstanding student performance in the ICSE Grade 10 and ISC Grade 12 Board examinations, as the school achieved a 100% pass rate across both cohorts.

Students delivered exceptional performances, with a significant proportion attaining top scores across subjects. At the ICSE level, 61.3% of students achieved above 90%, while at the ISC level, an impressive 73.7% of students scored above 90%. The school recorded strong overall averages of 90.1% for ICSE and 92.5% for ISC, reflecting sustained academic excellence.
These results further reinforce GEMS Modern Academy’s reputation as one of the UAE’s leading Indian curriculum schools, known for balancing academic rigour with a strong focus on innovation, wellbeing, and global citizenship.
Sydney Atkins, Principal of GEMS Modern Academy, said: “In a year filled with uncertainty, we knew this for sure; the collective effort of a community united in a singular purpose is stronger than any external circumstance. We are so proud of our students, our passionate and dedicated teachers, and our parents who are our biggest cheerleaders and critical friends. Because of this dream team, we are able to make our students’ dreams come true. Well done, boys and girls, we are so proud of every one of you.”
ISC Grade 12 results
- Total Strength: 175
- Pass Rate: 100%
- Batch Average: 92.5%
- 95% and above: 40% (70 students)
- 90% and above: 73.7% (129 students)
- 80% and above: 97.1% (170 Students)
- 90% and above in all five subjects: 39.4% (69 Students)
- Number of 100s: 29 (Math – 7, Chemistry – 6, Computer Science – 4, Accounts – 2, Political Science – 4, EVS – 4, Mass Media – 2)
- 175 students appeared for the ISC (Grade 12) including, 4 students with Special Education Needs.
- Average of Students of Determination in ISC is 87.25%
- 3 Students on the KHDA Rahhal program have successfully completed their schooling through this flexible academic arrangement.
- Girls batch average 93.1%; Boys batch average 92%
Leading the cohort with the highest score is Khyati Agarwal with 99.5%; Mukul Agarwal stood a close second with 99.25% and 6 students tied at 3rd place with 98.75%
Khyati Agarwal, has secured offers from top universities including Duke, Imperial College London, UCLA, Northwestern, and the University of Michigan said: “This year asked more of me than I thought I had and gave me even more in return. I’ll always be grateful to my Principal, supervisors, and teachers. They all taught me that consistency, faith and the support of my school, family and friends can turn a dream into a reality! I could not have asked for a better finish to the first chapter of my life. Here’s to my next.”
Mukul Agarwal, who is Modern’s first student to receive an offer from Oxford University, said: “Studying at the University of Oxford has been a dream of mine for as long as I can remember, and I’m incredibly grateful to see that dream become a reality. This milestone would not have been possible without the unwavering support of my parents and grandparents, the guidance and encouragement of my teachers, and the constant belief they all had in me.”
ICSE Grade 10 results:
- Total Strength: 150
- Pass Rate: 100%
- Batch Average: 90.1%
- 95% and above: 20% (30 students)
- 90% and above: 61.3% (92 students)
- 80% and above: 96.7% (145 Students)
- 90% and above in all six subjects: 22.7% (34 students)
- Number of 100s: 7 (Economics – 3, Drama – 1, Robotics and AI – 3)
- 150 students appeared for the ICSE (Grade 10) examination, including 2 students with Special Education Needs.
- Average of Students of Determination in ICSE is 81.3%
- Girls batch average 90.42 Boys batch average 90%
Geetika Pati topped the batch with 97.2% and Eshan Tikam and Medha Ratheesh tied in the second place with 96.6%.
Reflecting on her achievement, Geetika Pati, said: “My learning experience at GMA has been a very fruitful one. This was not my journey alone but one of my parents, my teachers who are willing to push you forward at every turn, and everyone who has been there for me throughout this year. I dedicate this victory to my family and GMA.”
GEMS Modern Academy, which is celebrating 40 years of excellence this year, continues to set benchmarks in delivering a balanced education that nurtures both academic capability and personal growth.
Nargish Khambatta, Executive Vice President – Education, GEMS Education, added: “Good results are not achieved perchance. Each accomplishment represents hours of consistent effort and patience, supported by a committed team of teachers, parents and leadership team all working towards the same goal. Maintaining this level of disciplined focus for 40 years is testament to a culture of excellence that has been carefully nurtured over the years keeping the children at the heart of all our decisions. Congratulations on yet another set of excellent results that validates Team Modern! Bravo!”
Graduates from the school consistently secure placements at leading universities worldwide, pursuing diverse pathways across disciplines.
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