Connect with us

Uncategorized

THE MANAGED FUTURE

Published

on

Updated : August 24, 2014 0:0  ,
By Editor

Dimension Data is a company that offers an extensive managed services portfolio includes several globally standardised managed services products in specific technology domains – including networks, data centres, security, visual communications, unified communications and collaboration and contact centres. Youssef Fawaz, Managing Director, Dimension Data Middle East discusses the company’s focus


Discuss portfolio of Managed services that Dimension Data provides globally and in the region?

Dimension Data’s support, managed, and IT outsourcing lines of services are closely interrelated. We use the same platforms, systems, processes and delivery teams to deliver all three service types.

Our lines of service portfolios include both standard (‘productised’) services and customised services. Dimension Data’s services portfolio is replicated globally, which is a unique offer for our clients spanning not just locally, but also globally.  Dimension Data’s support, managed and IT outsourcing services portfolio includes IT Outsourcing spanning Transition and transformation, service aggregation & cross functional services across the network communications tower, the data centre tower, the end user compute tower, the contact centre tower & BPO.

Managed Services include IT service management, assessments and consulting, across enterprise networks, security infrastructure, Cisco unified communications, Microsoft Lync, Data Centre, Contact Centre and Custom services per client.

Support Services, include IT support, assessments and consulting for Uptime Maintenance, Uptime Support, Insite predictive support and Insite pre-emptive support.  Dimension Data also includes multi vendor service management and contract aggregation on behalf of our clients.

What is the demand scenario for various Managed services that you provide regionally?

The demand varies from country to country.  In response to the UAE, Dimension Data sees much demand for support services, that is, for the support of technology devices.  The requirement for Managed Services, that is, for the management of process outcomes is still not in high demand locally.  A focus on moving from a pure support contract to a managed services contract could add significant value to a clients’ business.

You offer standardized services in 6 domains while also giving the option for custom services. Discuss if customers regionally prefer the standard modules or whether they opt for custom ones?

Our experience in the local market is that clients are opting in for standard support services, mainly focused on SLA management and commitment, and not exploring the benefits attributed to custom services or managed services.  Currently, the requirements most clients have are focused on support services for the support of technology devices.  Most clients usually predefine this.  Dimension Data is able to further extract benefits to the IT estate for our clients through custom services, or through offering our managed services portfolio.

What are the Managed services you provide for datacenters in this region? Does it cover both large and smaller sized datacenters?

Dimension Data focuses on small, medium and large data centres for our clients – as long as the benefit to the business is realized.  Locally, Dimension Data includes the management of the physical data centre infrastructure as part of the managed services offered in the Data Centre Space.  Dimension Data’s managed services within the data centre includes the management of infrastructure such as servers, messaging, print & file servers, storage management, legacy/mid range servers, identity management and SQL database services.  Dimension Data also offers managed virtual infrastructure services to our clients.  In addition to this, Dimension Data’s Managed Cloud Platform offers our client expertise in deploying fully managed cloud platforms including private, hybrid and public cloud services.

Are enterprise customers comfortable with the idea of outsourcing such services? Which verticals do you find most proactive in the region in terms of adopting such services?

There is a demand for these services across multiple verticals.  By adopting these services our clients benefit by extracting benefits that include the exploitation of the data centre infrastructure – to the strategic advantage of their business, the realisation of the return on investment expected from a data centre technology environments, more efficient deployment of IT staff; access to the best skills in the market, providing a clear path to the cloud, a single point of contact, a proactive approach to service delivery, a consistent service delivery due to alignment of all services to the IT Instrastructure Library (ITIL) and flexible service levels that enable our clients to choose the service level that their budget and business requirements matches.

Are there customers regionally who you offer services across all the 6 domains that you focus on?

There are no current clients locally that procure services from Dimension Data across all the six domains.  Many of our clients explore support service engagements with Dimension Data in the Enterprise network, security and unified communications space.  As the market moves to the need for commercial outcomes and transformation, we expect to see more IT outsource engagement, spanning all domains, with regional client engagements.

Discuss any recent or expected announcements around Managed Services from Dimension Data?

Dimension Data announced that it will launch Enterprise Mobility-as-a-Service (EMaaS), signalling its intent to provide a suite of cloud-based end-user computing services on a global basis. EMaaS establishes the platform for the group’s future initiatives that will see Dimension Data announce increased functionality and feature sets that assist enterprise clients to deal with their rapidly changing end user computing requirements.

Dimension Data’s EMaaS offering is an integrated enterprise mobility management service that provides organisations with the ability to deliver comprehensive policy-based, device-independent, mobile device management, mobile expense management, integration to the enterprise and underpinned by true cloud principles of automation and consumption-based commercials.

The service, which utilises a cloud-based consumption model, enables organisations to rapidly scale deployments while easily managing the complex environment of mobile devices, data access and expense management. Due to the complex nature of mobility deployments, the EMaaS offering is complemented by Dimension Data’s Systems Integration and Professional Services competencies and addresses the full spectrum of an organisation’s enterprise mobility needs.

Continue Reading

Uncategorized

GEMS MODERN ACADEMY ACHIEVES 100% PASS RATE IN ICSE AND ISC, WITH EXCEPTIONAL STUDENT PERFORMANCE

Published

on

Students at GEMS Modern Academy (“Modern”) have delivered another year of outstanding student performance in the ICSE Grade 10 and ISC Grade 12 Board examinations, as the school achieved a 100% pass rate across both cohorts.

Students delivered exceptional performances, with a significant proportion attaining top scores across subjects. At the ICSE level, 61.3% of students achieved above 90%, while at the ISC level, an impressive 73.7% of students scored above 90%. The school recorded strong overall averages of 90.1% for ICSE and 92.5% for ISC, reflecting sustained academic excellence.

These results further reinforce GEMS Modern Academy’s reputation as one of the UAE’s leading Indian curriculum schools, known for balancing academic rigour with a strong focus on innovation, wellbeing, and global citizenship.

Sydney Atkins, Principal of GEMS Modern Academy, said: “In a year filled with uncertainty, we knew this for sure; the collective effort of a community united in a singular purpose is stronger than any external circumstance. We are so proud of our students, our passionate and dedicated teachers, and our parents who are our biggest cheerleaders and critical friends. Because of this dream team, we are able to make our students’ dreams come true. Well done, boys and girls, we are so proud of every one of you.”

ISC Grade 12 results

  • Total Strength: 175
  • Pass Rate: 100%
  • Batch Average: 92.5%
  • 95% and above: 40% (70 students)
  • 90% and above: 73.7% (129 students)
  • 80% and above: 97.1% (170 Students)
  • 90% and above in all five subjects: 39.4% (69 Students)
  • Number of 100s: 29 (Math – 7, Chemistry – 6, Computer Science – 4, Accounts – 2, Political Science – 4, EVS – 4, Mass Media – 2)
  • 175 students appeared for the ISC (Grade 12) including, 4 students with Special Education Needs. 
  • Average of Students of Determination in ISC is 87.25%
  • 3 Students on the KHDA Rahhal program have successfully completed their schooling through this flexible academic arrangement. 
  • Girls batch average 93.1%; Boys batch average 92%

Leading the cohort with the highest score is Khyati Agarwal with 99.5%; Mukul Agarwal stood a close second with 99.25% and 6 students tied at 3rd place with 98.75%

Khyati Agarwal, has secured offers from top universities including Duke, Imperial College London, UCLA, Northwestern, and the University of Michigan said: “This year asked more of me than I thought I had and gave me even more in return. I’ll always be grateful to my Principal, supervisors, and teachers. They all taught me that consistency, faith and the support of my school, family and friends can turn a dream into a reality! I could not have asked for a better finish to the first chapter of my life. Here’s to my next.”

Mukul Agarwal, who is Modern’s first student to receive an offer from Oxford University, said: “Studying at the University of Oxford has been a dream of mine for as long as I can remember, and I’m incredibly grateful to see that dream become a reality. This milestone would not have been possible without the unwavering support of my parents and grandparents, the guidance and encouragement of my teachers, and the constant belief they all had in me.”

ICSE Grade 10 results:

  • Total Strength: 150
  • Pass Rate: 100%
  • Batch Average: 90.1%
  • 95% and above: 20% (30 students)
  • 90% and above: 61.3% (92 students)
  • 80% and above: 96.7% (145 Students)
  • 90% and above in all six subjects: ­22.7% (34 students)
  • Number of 100s: 7 (Economics – 3, Drama – 1, Robotics and AI – 3)
  • 150 students appeared for the ICSE (Grade 10) examination, including 2 students with Special Education Needs.
  • Average of Students of Determination in ICSE is 81.3%
  • Girls batch average 90.42 Boys batch average 90%

Geetika Pati topped the batch with 97.2% and Eshan Tikam and Medha Ratheesh tied in the second place with 96.6%.

Reflecting on her achievement, Geetika Pati, said: “My learning experience at GMA has been a very fruitful one. This was not my journey alone but one of my parents, my teachers who are willing to push you forward at every turn, and everyone who has been there for me throughout this year. I dedicate this victory to my family and GMA.”

GEMS Modern Academy, which is celebrating 40 years of excellence this year, continues to set benchmarks in delivering a balanced education that nurtures both academic capability and personal growth.

Nargish Khambatta, Executive Vice President – Education, GEMS Education, added: “Good results are not achieved perchance. Each accomplishment represents hours of consistent effort and patience, supported by a committed team of teachers, parents and leadership team all working towards the same goal. Maintaining this level of disciplined focus for 40 years is testament to a culture of excellence that has been carefully nurtured over the years keeping the children at the heart of all our decisions. Congratulations on yet another set of excellent results that validates Team Modern! Bravo!”

Graduates from the school consistently secure placements at leading universities worldwide, pursuing diverse pathways across disciplines.

Continue Reading

Uncategorized

4 FACTORS SHAPING HOW WE DESIGN HUMAN-CENTRIC SPACES TODAY

Published

on

different designs and locations of a home

People spend around 90% of their time indoors, yet many still underestimate how deeply interior environments shape the way they think, feel, and function. A home can sharpen the mind or quietly weaken it. It can create calm, or increase tension in ways that are not always immediately visible. This is why human-centric design has become one of the most important priorities in architecture and interiors today.

At NKEY Architects, this shift is becoming increasingly clear across residential projects. Clients are looking for spaces that are more than simply beautiful. They want homes that support mood and support daily life.

Here are four factors shaping that shift today.

The Psychology of Space

Wellness-focused residential properties are now commanding a 10% to 25% price premium over traditional homes. Light, colour, scale, and spatial order all influence emotional state, mental clarity, and even decision making.

Cooler tones may help support focus and alertness, while warmer, deeper shades tend to create a stronger sense of comfort and ease. A room can be visually impressive, but if it feels chaotic, it can still be mentally exhausting. By contrast, spaces with clear zoning and balanced proportions often feel calmer and easier to live in.

Behaviour-driven Design

The best interiors are built around how people actually move, pause, gather, work, and rest. Rather than treating layout as a visual exercise, designers are thinking more carefully about how spaces guide behaviour throughout the day.

Open-plan zones can encourage communication and togetherness, while quieter enclosed areas create room for privacy and focus. Ceiling height can also influence the way people think, with higher ceilings often linked to abstract thinking and lower, more intimate spaces supporting concentration and detail.

Sensory Experience in Interiors

Proximity to natural elements such as greenery and sunlight has been associated with a 15% increase in reported wellbeing and creativity, alongside a 6% increase in productivity.

Texture, acoustics, lighting, materiality, and tonal balance all shape how a room is felt on a physical and emotional level. Harsh lighting, reflective finishes, poor acoustics, and strong contrast can create overstimulation, irritation, or even avoidance of space. Softer transitions, tactile surfaces, controlled lighting, and warmer tones make a space feel more comfortable and easier to inhabit.

Flow, Structure, and Emotional Stability

If movement between zones feels awkward, if transitions are abrupt, or if the layout disrupts the rhythm of daily life, the overall experience becomes disjointed. Flow is what allows a space to feel natural rather than forced.

Structure also plays an important psychological role. In this context, masculinity in design is not about visual heaviness, but about direction, clarity, and control. A space without a clear centre can feel beautiful yet unfocused. A space with a strong axis, controlled paths, and a sense of spatial direction can create stability, physical alignment, and calm confidence.

Human-centric design is no longer an added extra. It is becoming the foundation of how meaningful homes are shaped. That means creating spaces that are visually refined and aligned with the people living in them. The strongest interiors do not simply look luxurious. They support clarity, confidence, and the way life is actually lived.

Continue Reading

Cover Story

Why Tech Brands Need to Rethink Influencer Strategy in the Middle East

Published

on





The Middle East’s consumer technology market is in the middle of a remarkable run.
Smartphone shipments across the region grew 13 percent in 2025, marking a third consecutive year of growth. Ramadan alone now accounts for 15 percent of annual technology and durables sales across MENA. By any measure, the opportunity is significant.

But headline growth can hide an uncomfortable truth. The way consumers in this region evaluate and choose a technology brand has fundamentally changed. Brands still running the old playbook, buying reach from celebrity and mega influencers, measuring success in gross impressions, and treating the GCC as a single audience, are leaving both conversion and credibility on the table.

Mariam Abouzeid
PR & Influencer Marketing Manager, MEA, Nothing Technology

Having managed PR ecosystems generating billions of impressions across the UAE, Saudi Arabia, and beyond, I have seen this shift unfold in real time.

The data is clear. The market has moved. Many marketing strategies have not.

In today’s GCC market, attention is easy. Credibility is rare.

Beyond the Bigger-is-Better Logic

For most of the last decade, the dominant logic in technology marketing across the region was simple. Bigger reach meant better results. Secure the highest-reach influencers, maximize impressions, and sales will follow.

That logic made sense when social media behaved like a broadcast channel. Today it does not.

The UAE and Saudi Arabia are now among the most digitally saturated markets in the world. Social media penetration in the UAE has reached 111 percent of the population, while Saudi Arabia counts 34.1 million social media identities for a population of 34.7 million.

In markets this connected, audiences are no longer passive viewers. They are sophisticated, fast-moving, and deeply skeptical of content that does not feel earned.

Reach alone is no longer influence.

The Power of the Micro-Influencer By the Numbers

The consequences for influencer marketing are measurable. Macro influencers typically achieve engagement rates of around 1.7 percent. Nano influencers, those with between 1,000 and 10,000 followers, consistently deliver engagement rates of 6 to 8 percent in the UAE market.

When cost per engagement is considered, micro-influencer campaigns cost roughly $0.20 per interaction compared with $0.33 for macro campaigns. More importantly, they routinely deliver 5 to 8 times the return on investment, compared with the 3 to 5 times range typical of macro campaigns. The conclusion is simple.

Reach creates visibility. Trust creates action.

The Shift from Search to Social Feed

To understand why community-driven marketing works, it is important to understand how the modern GCC consumer actually makes a purchase decision.

It rarely begins with a search engine. It begins in the feed.

Nearly half of UAE users, 48.1 percent, and 60 percent of Saudi users now use social networks as their primary tool for researching brands and products. Before a consumer clicks add to cart, they have already passed through a quiet community validation process. They have watched unboxing videos from creators they follow and seen devices appear in the rhythm of everyday life.

Celebrity endorsements signal aspiration. Micro creators signal authenticity.

In consumer electronics, authenticity wins.

The Tiered Ecosystem: A Multi-Dimensional Strategy

The most effective technology marketing campaigns in the region now operate through a deliberate multi-tier structure.

Macro influencers are used sparingly to create cultural moments and announce major launches. Mid-tier creators establish niche authority and technical credibility. Micro-influencers carry the critical work of storytelling and product validation. The final layer, the nano tier, drives conversion through peer trust and cultural familiarity.

This distinction matters.

When consumers see a mega-influencer holding a new smartphone, they recognize an advertisement. When they see someone from their own community using the same device in everyday life, they recognize a recommendation.

That difference shapes behavior.

The GCC creator economy has grown 74 percent over the last two years and now includes more than 263,000 active influencers. Technology has become the fastest-growing vertical within that ecosystem. The pool of credible creators available to brands has never been deeper.

The Regional Calendar Geography Is Not a Strategy

One factor global marketing teams often underestimate is cultural timing.

The GCC is not simply a geography. It operates like a calendar.

Consumer spending in the UAE, Saudi Arabia, and Egypt increases by more than 53 percent during Ramadan. Campaigns that might perform modestly in a typical month can deliver outsized impact when creative work reflects the values and rituals of the season.

That kind of resonance can only be achieved by collaborating with creators who understand the culture from the inside.

Moving From Output to Outcomes

There is an uncomfortable truth at the center of the influencer marketing industry in this region.

Many brands are still measuring the wrong things.

Total impressions and cost per mile remain dominant metrics because they are easy to present in reports. But the shift required is from output metrics to outcome metrics.

The questions that matter are different.

What was the depth of engagement?
How many saves and shares did the content generate?
How much earned advocacy emerged from creators who chose to talk about the product because they genuinely valued it
?

Organic enthusiasm cannot be purchased. It can only be earned.

The GCC influencer marketing market is valued at $315.5 million in 2025 and is projected to reach $771.6 million by 2032.

The brands that will lead the next phase of this market will not simply be those with the largest budgets. They will be the brands that understand how their consumers actually make decisions, build disciplined influencer ecosystems, and measure the signals that truly drive behavior.

The Middle East tech consumer is one of the most digitally engaged and brand-aware audiences in the world. They expect strategies that reflect that sophistication.

Continue Reading

Trending

Copyright © 2023 | The Integrator