News
Managing Network Performance
Netscout System, a market leader in service assurance and cybersecurity solutions was an exhibitor at the recently concluded GITEX Technology Week. Abhishek Hajra, regional director, Middle East & Africa, NETSCOUT discusses the company’s regional focus in this interview
Discuss what is driving demand for network and application performance management and monitoring solutions in the region?
Technology evolution has drastically evolved over the past 10 years, and more so in this region as the appetite for new technology remains high. One of the biggest driving factors has been direct customer involvement into technology consumption, be it regular social or community interactions or via services offered by the private or government sectors. This has put a lot of pressure on networks to evolve and support these services. Evolving technologies are helping support this greater demand, but with it, it brings complexity, and complexity leads to challenges of managing a network, and more so, the challenge of identifying a problem when something goes wrong. Today complexity has come in various forms; just having bare network infrastructure is not enough as companies need security IPS/IDS and they need to support virtualization, cloud, SDN etc.
Any business which is dependent on a network, be it a major organization, government entity, a SMB, or a startup, none can afford any down time. The financial loss, customer dissatisfaction, and damage to brand integrity are all catastrophic.
NETSCOUT’s nGeniusONE Service Assurance platform with ASI technology provides rapid and clear insights based on rich analysis, metrics and views into applications, service enablers, server transactions, user communities, and the network. This solution offers top-down contextual workflows, reducing mean-time-to-knowledge so customers can triage problems more quickly.
Here in the region, when our partners talk to potential customers, or if they come across our product, there is immediate interest. The demand is growing continuously and we are making the market more aware of our truly unique product.
Discuss demand for the OptiView networks analyser tablet devices you offer from enterprise users?
NETSCOUT OptiView enables Wi-Fi and wired network infrastructure troubleshooting by local technicians, giving them the portability to go anywhere – and the visibility they need – to solve problems down to the desktop. With automated discovery, mapping of the local network and multiple functions to isolate the root cause of infrastructure-related problems, NETSCOUT OptiView helps distribute problem solving throughout the organization, making everyone more effective.
Today in the market there is no competition for our product. Our customers appreciate the functionality of this one-stop-shop device that put the solutions on the palm of the technician’s hand.
What functionalities do security visibility devices from you offer for customers?
NETSCOUTS’s AirMagnet is a full-time wireless intrusion prevention system (WIPS), wireless intrusion detection system (WIDS) and wireless network (WLAN) security monitoring system that provides dedicated monitoring of the airspace to enable the security, performance and compliance of WLANs. AirMagnet Enterprise is used by organizations for the most complete WIPS and WIDS, remote network troubleshooting, enforcing no-wireless zones, and proving compliance.
NETSCOUT AirMagnet protects against every wireless network (WLAN) security threat by combining the industry’s most thorough wireless intrusion detection system (WIDS) and wireless network security monitoring with leading research, analysis and security threat remediation.
What are the services your partners offer to customers with regards to their network infrastructures?
Today we are better positioned in high-growth markets like the Middle East and Africa and offer a broad portfolio of Industry leading product and solutions. Given the region’s focus on providing smart connectivity across various platforms and applications, we are inching closer towards the reality of a True Connected World.
NETSCOUT’s Business Assurance solutions, anchored in our unique ASI technology, address the combination of needs for IT transformation initiatives, including large scale unified communications projects, custom application roll-outs, and increasingly frequent public and private cloud projects, which require unprecedented levels of visibility and insight in real time for timely implementation and consistently high service quality. Business in the region are utilizing more information and demanding more digital assets. Our unique approach to Business Assurance is made possible through our ability to harness the IP Intelligence that is found in network traffic.
Through our patented ASI technology, we are able to create smart data that drives superior analytics. This provides the speed necessary for IT to respond to the needs of the business at the pace that is dictated by Digital Transformation initiative
Discuss your go to market model with SI partners and distribution partners?
NETSCOUT is a channel company and our partners are empowered to sell the breadth of products and solutions that we offer to the Middle East market. We engage our partners early and work more as consultants, rather than a vendor.
Our CONNECT360 is a channel-friendly, multi-tiered program that enables regional partners to market NETSCOUT’s entire enterprise product portfolio spanning service assurance solutions and portable network analysis and troubleshooting tools.
It is designed to enable highly-valued partners to sell more effectively and profitably by providing access to sales and technical resources that they need to be successful. Also the MyNETSCOUT partner portal also provides partners with a convenient, one-stop online destination for accessing the NETSCOUT solution knowledgebase, obtaining collateral materials, registering sales opportunities and applying for marketing event funds. As part of CONNECT360, a global, channel management team will be dedicated to supporting all authorized partners, including training, enablement and certification of the partner base and assisting when necessary on a pre-sales and post-sales basis.
NETSCOUT’s CONNECT360 channel partner program offers critical advantages, including investment-based tiers, structured training and enablement, annual certifications and a dedicated channel account team.
Financial
Dubai Islamic Bank Celebrates Fifth Cohort of High Potential Programme, Paving the Way for Future Leadership
Dubai Islamic Bank (DIB) celebrated a notable milestone with the successful graduation of the 5th batch of high potential employees in DIB’s High Potential Employee Development Programme (HIPO).
In the bank’s ongoing endeavour to hone talent within the organisation and provide them with a platform to excel individually as well contribute in fulfilling the bank’s ambitious growth opportunities, the HIPO programme began in 2015 and has already delivered an army of nearly 150 professionals who are not just excelling in the workforce but leading by example.
The 5th batch of HIPO graduates were felicitated by the Group CEO, Dr. Adnan Chilwan, as well as other executives from the senior leadership team of the organisation.
The HIPO programme is an 18-month intensive leadership training schedule that includes a comprehensive suite of assessments, specialised training, mentorship, and coaching. Developed in partnership with globally recognised institutions, HIPO equips participants to excel in their roles and drive the bank’s strategic objectives.
To ensure the momentum is maintained, DIB has begun rolling out nominations for the next cohort for the next programme that is scheduled to commence in Q4 2024.
Commenting on the success and effectiveness of the journey undertaken so far, Dr. Adnan Chilwan, Group Chief Executive Officer of DIB, said, “The High Potential Programme is central to our inclusive talent development approach within the organisation, designed to prepare the next wave of leaders in the banking and financial sector. This initiative reflects our dedication to fostering outstanding talent by empowering individuals who possess the inherent traits with advanced skill sets ensuring both professional and personal elevation as well as quality contribution to further the organisation’s strategic goals. Our ambition is to unleash these individuals into the financial world so that they support and positively impact the larger economic objectives of the UAE. I extend my warmest congratulations to all our graduates and look forward to their future contributions to our collective ambitions. We also extend our profound thanks to all our partners for their enduring commitment and involvement in our training endeavours, which are crucial in systematically cultivating quality professionals within our organisation.”
As DIB steadfastly invests in its workforce, the bank upholds its position of leadership in the banking sector as an Employer of Choice, committed to promoting professional development and fostering inclusivity at every level of the organisation including the vital Emiratisation Agenda.
Hospitality
Dubai Airports to grow its solar footprint to cut its carbon footprint
In the presence of His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman of the Dubai Supreme Council of Energy, Chairman of Dubai Airports,and Chief Executive, Emirates Airline and Group, and His Excellency Saeed Mohammed Al Tayer, Vice Chairman of the Dubai Supreme Council of Energy, Managing Director and CEO of Dubai Electricity and Water Authority (DEWA), Dubai Airports announced a landmark collaboration with Etihad Clean Energy Development Company, a wholly-owned subsidiary of DEWA, to launch the world’s largest rooftop solar panel installation project at an airport.
To solidify this ambitious initiative, Dubai Airports and Etihad Energy Services Company formalised an agreement during the prestigious World Green Economy Summit organised by the Dubai Supreme Council of Energy, Dubai Electricity and Water Authority, and the World Green Economy Organization. The event, held under the patronage of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, took place at the Dubai World Trade Centre from 2 to 3 October 2024.
The agreement was signed by Paul Griffiths, CEO of Dubai Airports and Dr. Waleed Alnuaimi, CEO of Etihad ESCO.
His Excellency Saeed Mohammed Al Tayer said: “This initiative aligns with His Highness Sheikh Mohammed bin Rashid Al Maktoum vision to establish Dubai as one of the most sustainable cities in the world. While our roadmap outlines clear targets of achieving 25% of the energy mix from clean energy sources by 2030, and 100% by 2050, we are proactively accelerating our efforts. We anticipate surpassing these goals, potentially reaching 27% clean energy capacity as early as 2030, which would enable us to achieve our 2050 vision ahead of schedule. Undoubtedly, innovation and cutting-edge technologies are instrumental in expediting our progress towards a greener future.
This phased project of total 39MWp of clean energy, which will be fully operational by 2026, involves the installation of 62,904 solar panels across Dubai International (DXB) and Dubai World Central – Al Maktoum International (DWC) airports, set to generate 60,346MWh annually. It marks a significant stride toward decarbonising airport operations.
The solar panels, which will span passenger terminals and concourses across both airports, are expected to offset 23,000 tonnes of CO2 annually — equivalent to taking 5,000 cars off the road or powering 3,000 homes for a year. The energy generated will meet 6.5% of DXB’s power needs and 20% of DWC’s, reinforcing Dubai Airports’ long-term vision for cleaner, smarter, and more sustainable operations.
Sharing his insights on the initiative, Paul Griffiths, CEO of Dubai Airports said, “Airports are significant energy consumers, but with that comes tremendous opportunity and responsibility to drive real change. For us, this is not just about installing solar panels; it’s about embedding sustainability into the core of everything we do. Every kilowatt we generate from renewable sources brings us closer to shrinking our carbon footprint and future-proofing our operations. This is about setting the standard and leading the way for what a truly sustainable airport can achieve.”
Dr. Waleed Alnuaimi, CEO of Etihad ESCO, remarked, “Our longstanding partnership with Dubai Airports plays a pivotal role in our strategy to accelerate Dubai’s sustainability agenda. By broadening the solar footprint and implementing transformative initiatives like Shams Dubai, we are not only reducing energy demand but also driving the adoption of sustainable energy solutions across the emirate. This project, and others like it, demonstrates our commitment to building an integrated ecosystem that aligns with Dubai’s vision for a greener, more energy-efficient future.”
This solar initiative complements a series of ongoing environmental sustainability efforts by Dubai Airports, from strategic partnerships in the aviation sector to collaborative efforts within the oneDXB community, which includes airlines, service providers, and regulatory authorities managing the airport’s critical touchpoints. Whether it’s retrofitting hundreds of thousands of LED lights, optimising cooling systems, switching to biodiesel-powered ground vehicles, or cutting food waste to landfill, Dubai Airports is committed to making measurable, impactful changes — one step at a time.
The project builds on the successful installation of solar panels at DXB’s Terminal 2 and Concourse D, where solar power is already playing a vital role in reducing energy consumption and lowering emissions. While ambition and innovation drive progress, the key to achieving sustainable transformation lies in collaboration, foresight, and consistent action. Dubai Airports is focused on ensuring these values guide every initiative, aligning with Dubai’s and the UAE’s broader environmental objectives to create a better tomorrow, together.
Hospitality
Simplifying Site Management Through Data
Located in the Philippines, Okada Manila is one of the world’s largest and fastest-growing markets for gaming, hospitality, and entertainment. This magnificent integrated resort is a bustling city unto itself, boasting 993 accommodations, extensive shopping on its Retail Boulevard, a premier spa, an array of dining choices, and a variety of entertainment options including a casino, nightclub, and indoor beach club. Okada Manila has been accorded a Forbes 5-star rating for four consecutive years to date. To keep the resort abuzz, Okada Manila’s thousands of staff spread out across this expansive and scenic oceanfront property.
“From a physical control standpoint, it can be incredibly challenging to secure a property as diverse as ours,” says Kelly Billups, Executive Director of Security Technology Services for Okada Manila. “From a security systems perspective, we expect a very high level of capability to provide a strong layer of technical administration and proactiveness in regard to the overall security effectiveness for the property.”
To achieve that high level of supervision and monitoring, Okada Manila requires a security partner capable of simplifying the site’s complex management while offering controls capable of matching the resort’s elite standards.
But Kelly takes it all in stride: “It’s a huge operation, but the big benefit we have is that we’ve got Gallagher.”
Managing a site through centralized data
The scale of Okada Manila’s operation means managing their site’s security has the potential to become unwieldy rather quickly. Even simply controlling staff entry can become a monumental task with a requirement that all employees and third parties use one dedicated entrance and exit to a very sizeable back of the house area that extends nearly the entirety of the property.
To ensure such compliances are met across the site, Okada Manila relies on data reporting from multiple technologies to provide a bird’s eye view of the resort. Gallagher’s Command Centre integration capabilities make it possible.
From one centralized platform, Okada Manila can generate singular, chronological reports populated from multiple systems, enabling their security division to combine data from their back of the house applications, guest lodging, electronic key management system, lifts on the property, and custom HR interface to produce a holistic account of activities within the resort.
“We rely on Command Centre for that technical administration and to generate high-level reports,” says Kelly, “and those information sets are one of the key benefits of our Gallagher system.”
Data reporting also enables Okada Manila to optimize site management.
“Beyond the expected service of access control, we’re looking for behavioral patterns in our reflective data and reports,” explains Kelly. “We maintain a combined proactive approach utilizing live data with other systems, as well as conduct random audits every month to get a sense of how individual parts of our resort are operating. That information can tell us the usual amount of time or frequency members of our team utilize a space, perform an action, or generally move about the property, which in turn helps us identify where additional staffing or resources are needed, or if any unusual activity is happening.”
A one card solution with dramatic results
But to achieve this level of oversight across their site, Okada Manila needs a single input tool for tracking those behaviors. To simplify the process and ensure compliance, Kelly introduced a one card solution.
Using a single card, employees can:
- Enter the property
- Operate lifts
- Access restricted areas, guest rooms, and amenities
- Interface with payroll time clocks, electronic key management, parking boom gates, and wardrobe services
Not only does this make it easy to collect data from multiple technologies, but this one card solution also removes the burden of managing several codes, key fobs, and cards for staff.
But of all of these access card benefits, one in particular stands out.
“If I were to lay claim to any one major win we’ve accomplished with Gallagher at Okada Manila, it’s what we did with staff lockers,” Kelly says. “We have around 6,000 lockers for staff and third parties on our property, and previously, as experienced in other integrated resorts, we were only able to secure and manage lockers with mechanical locking solutions. This meant investigating any events involving staff lockers was significantly challenging and not always successful. But once we applied Command Centre’s Locker Management Solution, we reduced undesirable events to nearly zero, and at the same time increased the efficiency of staff services.”
Using their one access card, Okada Manila’s staff secure their individual lockers, ensure they’re closed properly, and prevent unauthorized access. “Such a dramatic reduction in adverse events has been an incredible benefit to the business and our employees, who don’t have to worry about the safekeeping of their belongings anymore” explains Kelly. “And of course, it frees up security resources to focus on other things.”
Partnerships beyond security
With all the complexity surrounding Okada Manila’s operations, Kelly emphasizes that a supportive partnership is a key proponent among the resort’s top security needs.
“Partnership is everything,” says Kelly. “I know a lot of customers use less than 10% of the features when they deploy an access control system, but we always want more out of our system, so it’s important that we work with a vendor who we know is going to listen to our ideas.”
And Okada Manila believes they’ve found that kind of lasting partnership in Gallagher.
“People ask me all the time, ‘Why the preference for Gallagher?’; I say it’s the ease of use, and most importantly, because they listen and cater to individual customer needs,” Kelly reflects. “It’s that ease of interface to a multitude of control and business systems, and you only get those results by really, truly listening and addressing your customer’s needs. Trusting in that partnership and being able to combine all the technologies I need into one platform is critical to our success with security technologies.”
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