Features
Enabling Smart city services
Leading ICT vendors and their innovative partners will have a significant role in Smart City projects of the present and future
Smart City initiatives in the region have picked up significant momentum, driven by proactive government vision and strategies to enhance the life of citizens. The large sized projects provide opportunities for ICT vendors and partners to participate and offer their value services.
While more vendors are signifying a move towards creating smart services that can fulfill some partial requirements, a select few vendors have been pioneers and have created not just a vision but a suite of solutions that answers some of the emerging opportunities.
Shadi Salama, Channel Leader – Middle East Theatre, Cisco says, “While the definition of Smart Cities has evolved over the years, the one constant is being ‘smart’ by utilizing ICT and the Internet to address urban challenges. The challenges include job creation, economic growth, environmental sustainability, and social resilience. Given these trends, understanding where we are in the evolution of the Internet is critical to future city-planning processes. At Cisco we are seeing more governments and leaders focusing on digitization for economic growth and citizen services. “
Cisco is one of these vendors who have been among the early movers with its Smart+Connected Digital Platform, a key Cisco network-ready technology which cities can use to, create innovative partnership models that can reduce outlay and risk when initiating and expanding smart city projects.
Shadi adds, “It helps to enable cross-domain, context-rich city asset management scenarios for lighting, parking, citizen engagement, safety, security, etc. It also helps inspire new revenue sources through application and device development, data analytics and modeling, and asset use optimization. What it does is delivers a set of tools and guidelines for creating a smart city framework and an effective solutions portfolio for the city’s priorities, requirements, and budget.”
According to Maan Al-Shakarchi, Head of Networking in Europe, Middle East and Africa, and Asia-Pacific, Avaya says, “Smart cities are about enabling new services to better service your population. This is about making your city safer, offering new services while enabling consumers to use to drive net new revenues or in some cases focused only on providing a better experience to visitors and tourists. If residents feel safe, get best in class services and feel their city is at the forefront of offering new services, they will be happier and they will share their feelings with others and especially on social media. Smart cities are all about delivering on that objective. It is about providing best in class services, making governments and cities stand out from other destinations around the world.”
Avaya offers the Avaya Smart Digital World, a framework for smart solutions and has made inroads to become a strategic player in the space.
Maan elaborates, “With our Smart City platform, the goal is to provide a consistently good experience for users with a holistic approach to turnkey virtual networks and applications. At Avaya, we have the ability to deliver across various verticals. That makes this the right time for the Avaya Smart Digital World, a framework for smart solutions. It’s all based on a secure and automated foundation with the SDN Fx architecture together with the agility of our Avaya Breeze platform—a perfect environment for productive tinkering.”
He adds, “This combination gives any use-case the power to quickly and easily deliver better experiences and better outcomes for end users—for more efficient and effective patient care, for faster emergency response that saves more lives, for a more engaging and safer learning experience. Ultimately, it will provide a completely different digital experience than what consumers are getting today. Whether it’s for play, work, living, or an emergency situation, the Smart City of the future will attend to citizens’ needs while ensuring their information is secure and providing uptime that means they can use the applications regardless of what is happening around them.”
Collaboration in key projects
Public Private Partnerships (PPP) is a key aspect in enabling smart city services. Governments globally are faced with providing services to their citizens and more often are challenged with finding the appropriate resources to progress these initiatives particularly when it comes to implementing technology advancements and innovations. They are therefore seeking collaboration from the private sector.
Shadi says, “Governments are working with private companies – Public Private Partnerships (PPP) – that enable them to create a strong, sustainable and scalable infrastructure to move towards an effective and robust system. The cooperation enables the provision of services which can be delivered more efficiently and cost effectively. From a long term perspective, PPPs are actively working towards facilitating public services that can be measured, analysed and are more strategy and policy driven. It results in a marked interdependence of both sectors with valuable benefits for each of them.”
The partnerships span across the spectrum of services including, healthcare, education, transportation, etc. A key example of an effective PPP healthcare programme in the Middle East is the Jordan Healthcare Initiative (JHI) a strategic collaboration between Cisco and the Government of Jordan to improve the efficiency of and access to quality healthcare services for the people of Jordan, particularly those living in rural and underserved areas. The initiative has already resulted in a series of projects where collaboration and communication technologies were strategically used to transform, enhance and deliver specific healthcare across the nation.
The building blocks of a smart city are based around technology infrastructure in various domains that can deliver those different services at the convenience of the citizen user.
“The city of the future is a Smart City, emboldened by technology that folds in government, industry, and consumers. For this to happen, it needs a strong foundation—an infrastructure that can withstand heavy traffic, particularly during times of crisis. Our building blocks for the Smart City are similar: we want to pull together public safety, smart healthcare, smart education, smart retail, and smart banking and make it accessible to citizens. The key to our partnership is that we are so closely aligned to build this next-generation infrastructure foundation to evolve and deliver best-in-class services,” says Mann.
Mann adds that the success of such large scale projects will hinge on greater collaboration between different solution providers as end to end delivery from a single vendor would be certainly impossible.
He says, “Not one vendor can do this on its own which re-enforces the need for an open architecture away from proprietary schemes. The good news is that there are solutions out there; the bad news is that if private and public enterprises are looking at the same vendors that built their networks 20 years ago proclaiming they can do it all, this approach will fail. My recommendation is for them to open their minds to an open architecture, and yet controlled with accountability from specific technology experts, which will provide pieces to the puzzle; this is clearly very complex and challenging.”
Impact of emerging technologies
As Smart Cities are being fueled by the Internet of Things (IoT), where technology enables governments to help lower costs, improve productivity, increase revenue, and improve citizen benefits for the public and private sector through initiatives such as smart buildings, smart gas and water monitoring, smart parking, and smart waste management. Today, and in the future, Smart Cities will provide Wi-Fi and fiber optic networks that will fuel millions of sensors embedded in virtually everything. Open architecture apps and technology solutions such as mobility, security, cloud computing, virtualization, collaboration, and video transform interaction with the urban landscape will become mainstream and everyday phenomena. Smart Cities are leading the IoT revolution, enabling governments to help lower costs, improve productivity, increase revenue, and improve citizen experiences through urban services such as smart parking, energy, traffic and waste management.
“Cisco is currently involved in over 90 Smart+Connected City (S+CC) projects worldwide, all of which feature an open-architecture platform that enables Cisco, our partners and customers to create and deploy new smart services and applications. “
Building smart city infrastructure that is ready to scale up with need needs to include IoT solutions. Avaya claims that it introduced SDN Fx to scale, enhance security, deliver best-in-class reliability and provide the best foundation to Smart Cities and IOT/IOE.
Maan says, “Using this technology, we’ve demonstrated nearly 15,000 cameras running over a single converged infrastructure with one protocol, experiencing 500ms or better recovery times. This is the kind of infrastructure shift Smart Cities require to save lives, enhance resident experience, and enable new services the community will benefit from.”
In addition, based on its Fabric technology, Avaya now offers the ability to automate the provisioning, make it very easy for customers to deploy access points, thousands of them across a network. Avaya is also making huge investments in mobile solutions to support its engagement services – be it conferencing solutions, video conferencing solutions, or the two running simultaneously in the same client; and the investment in secure mobile solutions or secure BYOD.
Partner engagement and reskilling
Cisco is helping channel partners take advantage of the growing Smart Cities market by enabling them with new skills through sales and technical training, where partners are able to develop a better understanding of Smart Cities solutions and gain expertise needed to deploy the best IT installations for customers.
Shadi says, “Cisco channel partners most ready to build IoT practices are already building practices around big data and analytics, which are driving business outcomes. We believe that for the Channel to succeed in the business around IoT, it is important that partners and their solutions get more visibility. This can be achieved by enabling to develop a vast array of market leading solutions spanning hardware, software and services, vendors can enable their solution partners to get access to channels where the solutions can be integrated and taken to market to enable differentiation.”
Avaya has a strong channel focus in the region and continues to invest in its partners as part of their go to market strategies.
Maan says, “Our channel is populated with the best-of-breed innovative partners in the region, and we ensure that our global knowledge is combined with their regional expertise when it comes to project delivery. Whether it is with our Government or private sector clients, our partners are very much a part of our solution, and will remain so.”
He elaborates on the opportunity that the SI channel has in terms of working alongside the vendor on such projects.
“The clear opportunity is for innovators. The market is in a situation wherein there is a lot of theories and concepts being spoken about, but there is very little implementation. We have been able to deliver on some key projects that would fall under the Smart Cities umbrella, with system integrators and partners who have been able to upskill and position themselves as partners of choice for the Smart Cities evolution.”
In summary, as more smart city projects get unveiled in the region, innovative solutions that enhance quality of life will be called for and the opportunity will lie with vendors and partners who wrest it. Overall, collaboration more than competition will be the rules of the game when it comes to delivery.
Features
Cash and Its Persistent Meaning
Authored by: Konstantin Vladimirovich Tserazov
In recent years, the global shift towards digital payments has been evident. More countries are witnessing a decline in cash transactions, with Gulf countries upholding this trend. By the end of this year, over half of all financial interactions in this region are expected to be cashless. Despite this tendency, cash remains in the pockets of millions of people, and this phenomenon can’t be ignored.
The Evolution of Money
Before money existed, bartering was used, but it was inefficient. As a result, mediums of exchange were created, beginning with items like shells, which later developed into metals, coins, and eventually banknotes. While this shift towards digital payments offers convenience and efficiency, it also creates challenges for certain groups in any society, such as the elderly, minors, and individuals with disabilities. Even in the face of digitalization, cash remains important for those who cannot access banking services, such as temporary migrants. Unfortunately, these groups face a risk of digital exclusion.
The Cash Dilemma
In some countries, the demand for cash increases even as cash payments decline. This can be explained by the fact that cash is used sometimes as a preferred savings method, especially during times of crisis.
The push towards cashless and digital payments is driving a reduction in physical bank branches, encouraging the transition to digital money.
However, this transition faces several obstacles:
- High Cost of Smartphones: Not everyone can afford a smartphone, which is crucial for conducting digital transactions.
- Unreliable Internet Access: Consistent Internet connectivity is necessary for digital payments, yet it is not universally accessible.
- Challenges for Older Adults: Seniors may struggle to adapt to digital payment systems.
- Fraud Risk: Ease of transfer increases fraud risk, especially for vulnerable groups.
- No Local CBDCs: Many countries lack central bank digital currencies (CBDCs).
- Unclear Crypto Laws: Cryptocurrency laws are often unclear or restrictive.
Cryptocurrency as a Potential Solution
Cryptocurrencies could potentially address some of these challenges, but it is essential to ensure that the development of CBDCs and the broader crypto ecosystem includes applications for the deaf, blind, or visually impaired, as well as individuals with developmental disabilities.
This area currently receives little attention in the crypto sphere but holds the potential for successful business models and innovative solutions for millions of people. Ultimately, these solutions will contribute to the adoption of digital means of financial interaction.
The Necessity of Digitization
The move towards digitization aligns with the Environmental, Social, and Governance (ESG) agenda for money emission. Managing cash incurs costs for the state, and a digital system should be significantly more efficient than handling physical cash, which requires transport and management. The marginal cost per transaction would be very low if the central bank provided a digital payment system.
Moreover, if CBDCs were interest-bearing, they could theoretically impact monetary policy quicker. This would make it more advantageous to hold money in CBDCs rather than cash, which does not generate income.
Digital Money as a Tool for Inflation Management
When high interest rates are necessary to curb inflation, digital money could become a silver bullet. The circulation of such financial instruments reduces business costs, allowing them to raise prices less.
In short, the distribution of CBDCs could be as effective a tool for central banks in managing inflation as increasing key interest rates and tightening reserve requirements for banking activities. Unlike cash, where it is unclear what goods are being purchased at any given moment, CBDCs provide for monetary policy makers transparency in transactions .
Why People Still Prefer Cash
Despite the advantages of digital payments, many people still prefer cash. This preference can be traced back to when dollars had guaranteed gold backing. When thinking about digital currencies and cryptocurrencies, some feel they are “somehow out of thin air,” not backed by anything.
In reality, current fiat currencies are also not backed by anything. However, cryptocurrencies like Bitcoin have a guaranteed reduction in the rate of issuance and a “cap” on the maximum number of units that can be issued, unlike any fiat currency.
The inflationary nature of fiat encourages even those who save in cash to spend it. If a person saves in Bitcoin, there are no such incentives; due to its deflationary model, there is a high likelihood of further increases in the value of such cryptocurrency relative to fiat money. This is precisely why the adoption of Bitcoin as a means of payment is stagnating — in El Salvador, for example, despite the ability to pay with Bitcoin in stores, there is no significant enthusiasm.
Another interesting point about why people prefer cash is the relative anonymity of spending. Additionally, there is the feeling of control. In some countries, there is a strong fear that hard-earned money in banks could disappear during a financial crisis. The Cypriot banking debacle of 2012-2013 serves as a chilling reminder. Billions of euros—a staggering €8 billion—were simply wiped out, leaving depositors high and dry. Fast forward a decade, and a glimmer of hope emerged: last year a Cypriot court ordered the government to make amends to one unlucky depositor. But whether this lone victory will set a precedent for broader compensation remains a major question mark.
The Convenience of Cash
There are many instances where, if you travel to another country, you can often pay with your home country’s bank card. However, the exchange rate is a significant question. Additionally, there are built-in fees. In some cases, carrying cash from your home country and exchanging it locally can be more beneficial than using a card or ATM.
Sure, digital payments are all the rage, but cash still holds its own. It’s secure and private and gives you a sense of control. If we go completely cashless, some people will get left behind. We need to embrace the new while still holding onto the old. That’s how we build a financial system that works for everyone.
Features
Paving the Way for AI Success in Business
By Karim Azar, Regional Vice President – Middle East & Turkey, Cloudera
The digital landscape is evolving at an unprecedented pace, and at the heart of this evolution lies the transformative potential of artificial intelligence (AI). Across industries, AI is not merely a buzzword but a revolutionary force driving innovation, efficiency, and growth. Its impact extends beyond automation, touching every side of business operations and decision-making. It can revolutionize multiple sectors and fundamentally reshape the corporate industry.
Nonetheless, challenges arise with technological evolution, particularly in accessing and overseeing varied datasets across diverse environments. These challenges frequently act as obstacles to achieving successful AI implementation. In response to these challenges, the technology landscape is witnessing significant advancements in open data lakehouse technologies, providing a robust foundation for AI and analytics. Let’s delve into key technological developments and their advantages, focusing on the broader implications rather than specific products.
Unlocking Business Potential
AI has the potential to unleash new opportunities for businesses. McKinsey’s findings reveal that more than 62% of companies in the Gulf Cooperation Council (GCC) region currently utilize Generative AI in some operational aspect. The research underscores the substantial potential of AI to create tangible value in the GCC, with an estimated value of up to $150 billion.
This adoption trend is not without merit; statistics show that 83% of businesses adopting AI report substantial (30%) or moderate (53%) benefits. AI can address various challenges by providing predictive analytics and personalized customer experiences, enabling organizations to make faster and more accurate data-driven decisions.
Despite the obstacles in adopting AI, such as data management complexities and security concerns, offering air-gapped deployment for large language models (LLMs) is still a viable option. This feature boosts security, data privacy, and performance while also lowering customer operational expenses. However, overcoming these challenges requires more than just technological solutions. It demands a comprehensive approach that includes robust data governance frameworks, continuous employee training programs, and collaboration with regulatory bodies to ensure compliance with data protection laws.
AI Across Industries
AI is not a one-size-fits-all solution. It is applied differently across industries and business functions, including healthcare, finance, manufacturing, and retail. The potential uses of AI are vast, from boosting supply chain efficiency to transforming healthcare outcomes and customer service.
For example, in the healthcare industry, AI-powered predictive analytics can help doctors identify patients at high risk of developing certain diseases, allowing for early intervention and personalized treatment plans. AI algorithms can analyze market trends and financial customer behavior to recommend customized investment strategies. In manufacturing, AI-driven predictive maintenance can proactively anticipate equipment failures and schedule maintenance activities, minimizing downtime and reducing costs.
As businesses increasingly adopt AI, they invest in their organization’s future. By promoting innovation and agility, companies can leverage AI to maintain competitiveness in a digital era. Prioritizing data privacy and security helps build trust with customers and stakeholders, ensuring AI technologies’ responsible and ethical use.
AI is a significant transformation in how businesses function and innovate. Embracing AI opens up vast opportunities for organizations to reshape their operations, stimulate growth, and influence the future of business. While the journey may present challenges, the potential benefits are boundless for those willing to embrace the power of AI.
Features
Smart Cities and the Rise of Intelligent Transportation Systems: Exploring the Benefits and Risks of Vehicle Surveillance
By: Dr Ryad Soobhany, Associate Professor, School of Mathematical & Computer Sciences, Heriot-Watt University Dubai
Intelligent Transportation Systems (ITS) have emerged as a transformative solution in urban areas, tackling challenges such as high traffic and pollution. These systems, incorporating a network of static and mobile sensors, including cameras on buildings or vehicles/drones, embedded in the smart city infrastructure, are revolutionizing traffic management. By harnessing data from cameras, in-vehicle GPS systems, in-vehicle Near Field Communication (NFC), IoT devices, and Artificial Intelligence (AI), ITS enable the monitoring and tracking of vehicles for Intelligent Traffic Management Systems (ITMS) or Public Transportation Management Systems (PTMS).
While intelligent transportation systems offer significant benefits, it’s crucial to acknowledge the challenges and risks they pose. ITMS provides real-time monitoring of traffic on roads and at junctions, while PTMS focus on managing transportation fleet and passenger information services. Emergency Response Management Systems (ERMS) primarily monitor the emergency responders of the smart city. The use of intelligent vehicle surveillance systems improves traffic management, public safety, and urban planning, but it also raises concerns about the data privacy and security of users and infrastructure, a risk that must be carefully managed.
Benefits
There are several benefits from the implementation of vehicle surveillance systems in urban areas and the most obvious one is a better vehicle traffic flow by using ITMS. Cameras placed strategically across the city monitor traffic to identify congested areas and road traffic incidents (e.g. accidents). Implementing dynamic traffic lights systems at junctions and temporary speed limits can improve traffic flow. Using AI, predictive traffic routing forecasts traffic bottlenecks and suggests alternative routing. The use of PTMS leads to enhanced scheduling of public transportation; for example, the arrival/departure of trains/metro at the station is synchronized to feeder buses or taxis being stationed outside the station. There is an improvement in customer satisfaction and journey planning with real-time updates for public transport. Traffic flow is also improved by monitoring of cycle and pedestrian lanes, where safer cycle lanes will encourage road users to adopt cycling in certain urban areas adapted for cycling.
There is an overall improvement in public safety by better traffic management, with better response time to emergency situations by the ERMS, such as ambulances. LPR/ANPR (Licence Plate Recognition/Automatic Number Plate Recognition systems and GPS tracking systems in cars allow the monitoring of vehicles while they are located withing the bounds of the smart city. Stolen or wanted vehicles can be detected and followed through the city. The use of surveillance cameras, LPR/ANPR systems and GPS tracking can improve identification of criminal activities, which should enhance the response of law enforcement. Under-Vehicle Surveillance Systems (UVSS), which are cameras placed at strategic places on roads in the city take pictures or videos of the underside of vehicles to check the chassis for stolen cars. UVSS can also be used to detect contraband at ports or entry/exit points in smart cities.
The use of LPR/ANPR systems ease the management of Low Emission zones, which are areas where low emission vehicles (e.g. electric or hybrid vehicles) can circulate without charges and vehicles with higher emission rates have to pay an hourly or daily charge. The implementation of Low Emission zones can bring environmental benefits. The improved traffic flow in the urban areas can also lead to environmental benefits with less emissions in traffic jams and long traffic queues at junctions. Apart from environmental benefits, there are economic benefits linked to better health and overall happiness of citizens and visitors.
Risks
Several risks are associated with the amount of data collected from the vehicle surveillance systems. The main concern is the privacy of the smart city’s car drivers and car owners. Vehicles and their drivers are tracked everywhere they travel around the city and the speed they travel. This can lead to tracking drivers and without proper legal frameworks, the data collected can be used to encroach on the users’ privacy. The large amount of collected and stored data can be quite attractive to cyber criminals and might lead to cyber-attacks. Any data breach from these attacks might expose the personal information of drivers and their vehicles. Cyber-criminals can target the surveillance systems, for example hacking the intelligent dynamic traffic speed system and changing the traffic speed around the city.
Having video surveillance around the urban areas recording the public can lead to ethical issues. Most of the time, drivers might not have provided informed consent to participate in the vehicle surveillance systems. The lack of consent from users can lead to non-compliance with regulatory bodies and can result in legal challenges from user groups. Users need to be made aware that they are entering a vehicle surveillance zone and their data might be recorded. Vehicle surveillance systems can be used to discriminate against certain sections of the community, for example, young drivers might be unfairly targeted by the vehicle surveillance systems because they allegedly drive fast and dangerously, which allegedly cause accidents. Any cyber security attack or data intrusion can lead to users losing trust in the vehicle surveillance system.
The use of vehicle surveillance systems can benefit smart cities and enhance the quality of life of residents and visitors, but the authorities must respect the personal privacy of the public by ensuring that data are collected and processed ethically and guarded against any cyber-attack. Security policies and mitigation plans are primordial for vehicle surveillance systems.
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