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An enterprising market

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The appetite of mid-market customers for enterprise software is growing and gaining traction with cloud based options

The Enterprise software is a growth market as digital transformation continues to be a key objective across Businesses of different sizes, from SME to larger enterprises in different sectors. In the region’s vibrant and diverse SME sector, the appetite for enterprise scale software is growing.

“The Enterprise applications market has been rapidly evolving with the Middle East actively adopting enterprise apps across all sectors and industries. Organizations are actively striving to provide that extra mile of enhanced service, improved efficiencies, and employment satisfaction and as such have taken to the world of enterprise apps to achieve these goal,” says Ali Hyder, Group CEO, Focus Softnet.

Traditionally, the deployment of mid-market software may be proportionate to the requirements or the vision of the leadership teams at those Businesses which see ICT as Business enablers. More recently, deployment of software is becoming more pervasive and with the cloud enabled software coming into the equation, the pervasiveness is increasing as more software becomes widely deployed.

“In the Middle East, SMEs comprise a majority of businesses and SAP customers – and are a major driver of the Digital Economy, innovation, and youth employment. SMEs are the majority of SAP’s customers, and are a major focus for SAP MENA’s PartnerEdge channel program. SMEs across the Middle East are eager to adopt enterprise application software, which has dropped in price and advanced in capabilities to the point where SMEs can have the same business capabilities as large enterprises,” says Patrick Hayati, Vice President – Global Channel and General Business, SAP MENA.

There are specific trends that emerge from the segment. For system integrators in the region, there is indeed a vibrant opportunity. With almost 86 percent of workforce in the SME segment in UAE, 300,000 plus companies with overall revenue share of 60 % to UAE GDP, 73% in wholesale/trading and 11% in Manufacturing segment the SME market is the key driver for technology solution providers and integrators like them to target.

N. Ramkumar, Managing Partner and Director ITWARE LLC says, “For us the Mid-market SME segment especially UAE and Oman is an integral part of our business and we see a substantial portion of revenue coming in from this segment in next three years. For us the SMB market for ERP solutions would be in the 5-30 user range with an annual turnover of around 10-20 M USD and Employee size of around 250-300. The size of the deal would depend on the actual requirement in terms of modules and whether it’s on premise or cloud deployment.

In respect of other trading and service segments the market size is much smaller where we focus on providing mobile solutions especially in Retail, Factory automation and Field Service with an integrated accounting and inventory system.”
Organizations in the SME segment will need support of integrators who can help with migration from legacy applications to cloud based deployments.

Ramkumar adds, “Most of today’s SME customers either use excel or have in-house legacy or small inventory/account applications with lot of data and customizations as well as multiple nonintegrated applications within the company separately for sales, inventory, shop floor etc.

These customers have a very lean IT team in most cases one IT resource both for solutions and Hardware and as and when they decide to move to cloud and mobile based applications they would have lot of challenges in terms of still maintaining some of their mission critical on premise old applications as well as migrating data to the new cloud application. For such activities, they need the expertise of an integrator like us who have worked with both legacy, on premise and cloud applications and understand the vital role of seamless integration between these applications.”

He elaborates that even if web store cloud applications are available off the shelf, they still need customized reports and specific webs service based integrations to suit their business as well as ongoing support with onsite visits as and when needed which locally based integration companies like theirs are equipped to provide.

Sunil Paul, COO at Finesse, a leading enterprise applications integrator in the region says, “As digital transformation is picking up, we see a growth in the spending on enterprise application software. Most spending is dedicated toward replacing, modernizing, or functionally expanding current office and business applications. Organizations are increasingly looking at Analytics and Business Intelligence and cloud provisioning. The approval of bigger budgets for IT projects in companies is a positive sign for the overall enterprise software market.”

He adds, “We provide BI (Qlik), CRM (Salesforce) and Cloud (IBM Bluemix) solutions to various SMEs apart from enterprises. We have a focused SME strategy that help organizations increase efficiency, enhance business performance, increase agility while reducing costs.”

According to Ramkumar, there is traction in manufacturing related industries in terms of demand and consumption of software as automation is expected to rise.

He says, “It’s estimated that out of the 30,000 plus SME companies in UAE which are focused on manufacturing and related domains almost 50% of them are still in excel or legacy based in house developed solutions. With the rising cost of staffing and infrastructure, need for automation is becoming an absolute necessity to reach a wider base of customers along with benefits of increased productivity based on which we expect substantial growth in next 2-3 years.”

Increased deployment options of enterprise applications via cloud from leading vendors has definitely democratized the industry, so to say, as mid-market customers now can choose best of options.

Ramkumar adds ,” As an Infor partner, with Infor Cloud suite Industrial for manufacturing and Cloud suite business for service and trading industries bundled with amazing Infor XI technology stack, we have one of the leading cloud based industry verticals in the Region and we are very confident that these 2 solutions growing in GCC. Both these solutions are hosted on Amazon Web Services and with Amazon recently announcing that Dubai would be a hub for their cloud services business we are hopeful of more net new deals in 2017.”

Clearly, cloud enabled deployments is gaining ground with the tangible cost benefits it offers and the hassles it eliminates with capital intensive on-site deployments.
Sunil says, “Software on cloud and use of multiple devices to access data allows organizations to think about alternative options to traditional on-site solutions. Also because of trends moving toward cloud technologies, firms no longer have to create a fixed, physical IT infrastructure and network. Thus enterprise software penetration rates in these regions will go up only with the adoption of cloud or sometimes hybrid models of cloud as well as on-premise products.”

He adds, “Enterprise Solution Providers are now helping companies extend their business processes into the Cloud, where they can use the solutions and network to work more efficiently and effectively. That means driving more value whenever they do business, connect and collaborate through a single platform in the cloud to lower costs or risks, boost revenue, or manage cash and working capital.”

According to Mufeez Vakeel – Director, Projects and Head Operations at ITWARE, while Cloud is getting traction for smaller applications such as HR, Expense Management, Real estate, Retail and CRM, for larger software deployments, they still seem to be preferring the on-site option.

He elaborates, “SMEs evaluating to go with specific applications such as ERP, BI and supply chain are still preferring on premise applications to cloud though adoption rates are getting better for cloud compared to couple of years back. There are not much of initial hurdles or pre-sales queries in terms of data security, customization etc. when we meet an SMB prospect looking at ERP.”
Patrick believes CRM is a driving force for Middle East digital transformation, and especially for SMEs that are looking to move their data and functions in to the cloud.

He adds, “Cloud-based CRM solutions can make it easier for Middle East SMEs to search customer databases, update records, enhance workplace collaboration, and access business intelligence.”
According to Ramkumar, SMEs are initially focusing to optimize the operations and build the service capability to respond to current demand. For organisations that have already achieved those milestones, they may look at investing in a CRM solution to enhance their sales and marketing.

He says, “ERP-enabled SMEs which are more tech savvy have realized that for them to win new customers and new territories only way to reach out is with a CRM solution especially cloud offering bundled with digital marketing given the escalating cost of staffing and other traditional marketing techniques and are looking for CRM as next logical step.”

Big data readiness

The need for the SME sector to deploy Big Data solutions will depend on the volume of data sets they generate. In many instances, they may need to look at exploiting insights from their deployed software including CRM seems to be the opinion of Sunil from Finesse.

He says, “Not many SMEs generate so much data, lack big data expertise along with lack of investment. They need to keep a sharp eye on cost and execution and take stock of their needs before establishing a data strategy. Smaller data sets from CRM platforms, social media or email marketing programmes can still provide much-needed insight to help businesses understand customer behaviour patterns and showcase trends. Yet, today SMEs who aspire to become the big enterprises in the future need to look at big data as an asset. Some are starting to realise that they can identify trends, patterns and gain competitive advantage by harnessing the power of growing data volume.”

Mufeez says although the SME companies may be using in-built BI functionalities of some of the software they may have deployed already, yet it will be a while before they get to deploying Big Data solutions.

He says, “Currently, SMEs are using the built-in BI capabilities, it will take some more time for Big Data to be of utility value to SME’s. Cloud enabled Big data applications can fuel the adoption faster but as of now given their pricing SMB’s might not be able to afford that kind of investment. Big Data will be useful if SMEs are capturing different types of data such as Video, Voice and Social media (Tweets, WhatsApp media etc.”

On the other hand, Patrick believes that with their more streamlined IT infrastructure, SMEs are ideally-placed to adopt cloud solutions such as Big Data analytics.

He comments, “While both public and private cloud services have their place in the Middle East, hybrid cloud solutions have among the highest potential. We’re seeing strong Middle East SME interest for SAP’s industry-tailored cloud services running on the in-memory SAP HANA platform and real-time business suite SAP S/4HANA.”

Future readiness

It is predicted that enterprise software will have more AI enhanced capabilities in future for better insights. The availability of more advanced software will be an enabler for better innovation.

Patrick says, “In the near future, innovation accelerators such as artificial intelligence, the Internet of Things, machine learning, and blockchain have the potential to make a major positive impact on the bottom lines of SMEs. These kinds of advanced capabilities can automate rote processes and free up staff to focus on high-level strategy, planning, and execution.”

Mufeez says that AI is still evolving as a concept in ME Region and only specific large industries are trying to use this technology for automation of the routine tasks.

He adds, “AI can be used in enterprise applications to predict Customer/supplier/employee behavior pattern which can help in operations optimization and increased revenue patterns for these companies as well as in process automation especially in factories which already have MES systems running in tandem with ERP.”
With cognitive technologies and artificial intelligence (AI), the prediction is of computers to be as smart as—or smarter than—humans. Machine learning, NLP (Natural Language Processing) and speech recognition are among the technologies that will drive transformation opines Sunil.

He adds, “These will improve the core functionality of their products, generate new and valuable insights for customers, and improve business operations through automation. These benefits are obvious and software companies will not be ignoring these.”

In the region, especially in the UAE, there is a pioneering show of readiness for advanced software deployment and consumption with the government sector being a key driver. Other segments including mid-market customers will also follow and adopt sooner than later.

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Redefining Real Estate: The Rise of Wellness-Centric Spaces

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By Mark Phoenix – CEO of Sankari

The way we think about real estate is evolving, and at the heart of this change is a renewed focus on wellness. As we become more aware of the profound impact our living environments have on our health and well-being, it’s clear that real estate must go beyond aesthetics and luxury—it must support a lifestyle of vitality and longevity. To me, true luxury is no longer defined solely by opulence but by spaces that promote health, balance, and connection.

The demand for wellness-oriented spaces is growing rapidly, and real estate developers must rise to meet it. Today’s buyers are looking for more than just high-end finishes and exclusive locations—they want environments that enhance their well-being. Integrating wellness features such as fitness centers, yoga studios, meditation areas, and holistic health services is no longer an option; it’s a necessity. These spaces don’t just add value to a property; they create communities that create physical health, mental clarity, and social engagement.

Wellness-centric design is about more than just adding amenities—it’s about creating environments that encourage movement, relaxation, and human connection. By prioritizing well-being in real estate, developers can offer residents a lifestyle that aligns with modern values and aspirations. These spaces cultivate a sense of belonging, allowing people to come together in ways that enrich their lives beyond the walls of their homes.

Beyond individual benefits, wellness-focused communities have a lasting impact on society. As more people seek out homes that support their health, the real estate industry has an opportunity to lead this cultural shift. Developments that incorporate sustainable materials, biophilic design, and eco-friendly building practices not only benefit residents but also contribute to a healthier planet.

In the ultra-luxury segment, this focus on wellness is especially meaningful. The most sought-after properties are no longer just about extravagance—they are about creating a sanctuary where people can rejuvenate both physically and mentally. True luxury lies in thoughtful, health-driven design that enhances everyday life in meaningful ways.

Designing for wellness also means partnering with visionary architects and designers who understand the importance of both form and function. In regions with challenging climates, for example, innovative solutions can help reduce environmental impact while enhancing comfort and efficiency. Securing sustainability certifications like LEED further reinforces a commitment to responsible development and aligns with the global movement toward eco-conscious living.

For me, integrating wellness into real estate is more than just a trend—it’s a deeply personal mission and a strategic imperative. The places we live should do more than just shelter us; they should actively contribute to our health and happiness. By embedding wellness into the very foundation of luxury real estate, we’re not just shaping beautiful spaces—we’re shaping better lives.

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We are bringing tradition to every table in just five minutes

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Kerala breakfast

Exclusive Interview with Ashvin Subramanyam, CEO International Business, Orkla India

In this exclusive interview, Ashvin Subramanyam, CEO of International Business at Orkla India, shares insights on the brand’s participation at Gulfood 2025 and its mission to blend tradition with innovation in the Middle East. With the launch of Eastern’s 5-Minute Breakfast range and a refreshed Arabic spice portfolio, Orkla IMEA is redefining convenience without compromising on authenticity.

What can we expect from Orkla IMEA’s presence at Gulfood 2025, and how significant is this event for your brand’s growth in the region?

At Gulfood 2025, Orkla IMEA, subsidiary of Orkla India, is set to make a strong impact by unveiling the Eastern 5-Minute Breakfast range, designed to bring the authentic flavors of Kerala to the fast-growing ready-to-cook market in the Middle East. In addition, visitors can expect a refreshed Arabic spice portfolio, reflecting Orkla India’s continued commitment to catering to the diverse culinary preferences of the region.

Gulfood is a key platform for us as it enables us to showcase our latest innovations to a global audience, including retailers, distributors, and food industry leaders. The Middle East is a strategic market for our expansion. By blending tradition with convenience, our goal through this event is to become a household name across diverse communities in the region, reinforcing our commitment to quality, authenticity, and innovation in packaged foods.

How does Gulfood help Orkla IMEA connect with new markets, consumers, and industry partners, particularly in the Middle East?

Gulfood serves as a vital gateway for Orkla India to connect with new markets, consumers, and industry partners through its subsidiary Orkla IMEA in the Middle East. As one of the world’s largest food and beverage trade exhibitions, it provides an unparalleled opportunity to engage directly with key stakeholders, including retailers, distributors, and hospitality businesses, facilitating strategic partnerships and market expansion.

For Orkla India, this event is instrumental in understanding regional consumer trends, preferences, and evolving dietary habits, particularly in the fast-growing packaged food sector. The launch of the Eastern 5-Minute Breakfast range and refreshed Arabic spice portfolio at Gulfood allows us to showcase our innovation in convenience-driven yet authentic culinary solutions.

By participating in Gulfood, we strengthen our brand presence, foster collaborations with regional partners, and position ourselves as a trusted name in ethnic and mainstream food categories. It’s a key milestone in our vision to become a household name in the Middle East.

Eastern is set to unveil its preservative-free quick South Indian 5-Minute Breakfast range. What was the inspiration behind this concept?

The Eastern 5-Minute Breakfast range was inspired by the growing need for convenient, time-saving meal solutions that do not compromise on authentic taste and quality. South Indian breakfasts, particularly Kerala’s traditional dishes, are deeply rooted in culture, requiring significant time and effort to prepare. However, with modern lifestyles becoming increasingly fast-paced, many consumers struggle to recreate these meals from scratch.

Recognizing this shift, Eastern set out to bridge the gap between tradition and convenience by crafting a range that retains the authentic flavours and textures of Kerala’s most-loved breakfasts while eliminating the long preparation time. The preservative-free formula ensures that consumers enjoy fresh, wholesome meals made from high-quality ingredients in just three easy steps, ready in five minutes.

With this innovation, Eastern empowers busy professionals, young families, and expatriates to stay connected to their culinary heritage without compromising on their schedules, making traditional breakfast accessible anytime, anywhere in just 5 minutes.

Can you give us an insight into the development process behind this 5-Minute Breakfast range, especially in maintaining authentic South Indian flavors without preservatives?

The development process for our 5-Minute Breakfast range began with a deep understanding of our consumers’ evolving lifestyles and their desire for authentic Kerala-style breakfasts that eliminate a lengthy preparation process. We identified a unique need-gap: while traditional dishes like Puttu, Appam, and Idiyappam are much-loved, the time and effort they require can be challenging in today’s fast-paced world.

Our journey involved benchmarking these dishes to the traditional methods used by homemakers, capturing the essence of how an amma would prepare them at home. This set the standard for the flavor profiles we aimed to achieve. The challenge was to replicate the authentic taste and texture while ensuring our products were preservative-free.

Our R&D team worked tirelessly, conducting extensive trials to balance authenticity and convenience. Through our innovation center we crafted recipes that retain the goodness of traditional Kerala breakfasts while being ready in just five minutes. With this range, Eastern redefines breakfast convenience, allowing families to savor the true flavors of Kerala in a fraction of time.

With over one million Keralites in the UAE, how does Eastern plan to cater to both the traditional tastes of this community and the broader multicultural audience?

With almost two million Keralites in the UAE, Eastern understands the deep emotional and cultural connection this community has with its traditional cuisine. The Eastern 5-Minute Breakfast range is designed to preserve the authentic flavours of Kerala while offering a convenient solution for modern lifestyles. By using high-quality ingredients and a preservative-free formula, the range ensures that the taste and texture remain true to tradition, making it an ideal choice for Malayalees longing for home-cooked meals.

While there are other instant and ready-to-eat options in the market, Eastern’s range stands out by offering dishes like Puttu and Palappam, which traditionally require culinary expertise and time-consuming preparation. These dishes are not widely available in the quick- convenience food category.

At the same time, Eastern is expanding its reach to a broader multicultural audience by showcasing South Indian cuisine as a flavourful, nutritious, and easy-to-prepare option for all. The simplicity of the 3 Easy Steps preparation makes these dishes accessible to non-South Indian consumers who are eager to explore new flavours. Through strategic retail partnerships, digital outreach and and aggressive in-store sampling, Eastern aims to introduce and establish South Indian breakfast as a preferred choice for consumers in this region.

What’s one thing about Orkla IMEA that people might not know but should?

While Orkla IMEA was incorporated recently, we have been in the region for over 25 years now, through our brand Eastern.

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2025 Hospitality Tech Trends

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By Prince Thampi, Founder and CEO, Hudini

As we approach 2025, the hospitality industry is poised for transformational growth, driven by evolving traveller preferences and advancements in technology. The future of hospitality promises enhanced convenience, personalisation and sustainability, with a significant focus on creating memorable experiences for guests. Let’s dive into five key trends that will shape the hospitality tech landscape in 2025 and beyond.

  1. The Continued Rise of Frictionless Technology

The increased demand for frictionless experiences is set to dominate the industry, with more and more travellers preferring hotels that offer touch-free check-in, check-out, and room access via mobile apps. This trend reflects a broader shift towards easy interactions powered by seamless digital integration. Mobile apps have been an essential tool for a few years now, enabling guests to manage their stays, order room service, and access hotel information effortlessly. With the introduction of Gen AI, those apps have become more powerful than ever and are now able to provide highly personalised recommendations and speak in different languages.

Hotels embracing this trend will gain a competitive edge, as tech-savvy travellers prioritise convenience and efficiency during their stay. According to a recent survey by Deloitte, around 72% of travellers are more likely to choose a hotel that offers mobile check-in and check-out services over those that don’t.

  • Hyper Personalised Guest Experiences

In 2025, personalisation will continue to be at the core of hospitality services but will finally be taken to the next level thanks to Gen AI. Guests expect hotels to anticipate their needs and offer tailored experiences, from customised room settings to personalised dining recommendations. Apps powered by AI are now able to predict guest needs based on a wealth of data, ingested from the hotel systems or fed externally.

Leveraging guest data and insights, hotels can create unique offerings that cater to individual preferences. This level of personalisation not only enhances guest satisfaction but also fosters loyalty and repeat bookings. According to Oracle’s findings, biometrics and AI are set to play pivotal roles, with 62% of guests valuing automated recognition for personalised interactions. Biometrics will experience a breakthrough into mainstream hospitality in 2025. Facial recognition technology has matured significantly and is ready to be weaved into the guest experience. It will enable better security and guest recognition while protecting their privacy at the same time.

  • AI-Enabled Customer Service

Artificial intelligence is revolutionising every aspect of the hospitality industry, but will be by itself a new way of providing customer service. Chatbots and virtual assistants are becoming standard tools for handling common queries, offering instant support, and streamlining operations at any time and in any language.

AI-driven solutions not only enhance efficiency but also provide guests with 24/7 assistance, ensuring a smoother and more satisfying experience. By integrating AI technologies, hotels can free up staff to focus on delivering exceptional in-person service.

  • Sustainability and Eco-Friendly Practices

Sustainability is no longer optional, it’s a necessity often enforced by regulation. Travellers are increasingly favouring hotels that adopt eco-friendly practices, such as using locally sourced food, implementing energy-efficient operations, and reducing waste.

By prioritising sustainability, hotels not only meet guest expectations but also contribute positively to the environment. This commitment to green initiatives enhances brand reputation and attracts environmentally conscious travellers. A recent survey by Booking.com found that 83% of global respondents believe more sustainable travel is vital, with 49% believing there aren’t enough sustainable travel options and 53% saying they get annoyed when a hotel prevents them from being sustainable.

Smart use of technology is key in the sustainability journey of hotels. Technology can accurately measure the reduction in carbon footprint, it will help reduce energy and adopt renewable energy sources, and will enable the effective management of food waste. Many hospitality apps allow guests to apply green energy settings to a room, some will even exchange your energy savings to loyalty points.

  • The return of ‘real’

With Gen Z – the first generation grown up with everything digital – becoming the next large group to travel, the craving for ‘real’ experiences is bigger than it ever was. Hotels focusing on truly unique and hyper local experiences; a great meal, cultural outing, or wellness treatment will win the hearts of this generation.

Fortunately hotel apps, AI, automation of processes, sustainability tech and the removal of cumbersome processes like checking-in and studying paper manuals will free up hotel staff to allow them to do what they do best: providing unforgettable, personalised and sustainable experiences.

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