UiPath, Inc. (NYSE: PATH), a leader in business orchestration and automation, today announced Maestro Case, a new AI-native UiPath agentic case management capability. Available today as part of the UiPath Maestro™ business orchestration capabilities, Maestro Case extends governed orchestration and automation to complex and exception-laden case management, allowing enterprises to manage dynamic, long-running cases with greater visibility, control, and execution speed.

In a recent UiPath survey of nearly 600 C-Suite and IT practitioners at large companies ($1B+ in revenue), 52% reported that the presence of hybrid workflows—a combination of static, repeatable processes and dynamic, context-dependent processes—across their day-to-day operations. Those dynamic processes, such as customer requests, investigations, and approvals, are managed through disconnected emails, spreadsheets, and point solutions, creating delays, inconsistent outcomes, and limited visibility.

Without a coordinated view of a case, with people, systems, data, and AI agents in a single workflow, it becomes difficult to ensure the right actions occur at the right time. Additionally, the valuable context of those actions can be lost as the case moves through teams and the organization, impacting resolution speed, compliance, and transparency, making it harder to scale operations without increasing complexity.

Maestro Case is designed for enterprises living in hybrid environments that need more than orchestrating defined paths. As a new capability with UiPath Maestro, Maestro Case treats the case as a dynamic business entity that carries its data, participants, timeline, and execution context across stages, actors, and systems. Configurable case and stage management agents help move work forward, while robots, AI agents, and people execute tasks within governed workflows. Human review and escalation can be built into the process for exceptions, compliance needs, and decisions requiring judgment. Additionally, as an AI-native offering, Maestro Case is fully supported by any coding agent of choice across every stage of a case, including build, test, debug, deploy, and operate.

“Modern case management is no longer about tracking work—it’s about orchestrating dynamic complex processes, where exceptions are the norm,” said Raghu Malpani, Chief Technology & Product Officer, UiPath. “With Maestro Case, organizations can bring together people, AI agents, systems, and business processes into a single coordinated experience. Teams can resolve complex cases faster, adapt to changing business needs, and deliver the visibility, governance, and agility required in today’s enterprise environment.”

Early design adopters are already seeing measurable results, reporting a 60–80% reduction in average case handling time, a three-to-five times increase in cases resolved without human intervention, and SLA compliance improvements of more than 25 percentage points. One financial services adopter projects more than $12 million in annual savings from leveraging Maestro Case to automate dispute resolution and KYC case workflows.

Exclusive interview with Uday Shankar Khizepat – Vice President and General Manager for ME

How is WSO2 sailing through in the region amidst the uncertainty?

The Middle East continues to be one of the most dynamic technology markets globally. While there is uncertainty in the broader geopolitical and economic environment, we see that organizations across the region remain committed to their digital transformation programs and continue to invest in the areas of API modernization, application integration, Identity and access management, data connectivity, cloud transformation and AI enablement. This is because digitization is now a business necessity rather than a discretionary investment.

For WSO2, this has translated into continued demand for solutions that help enterprises modernize systems, securely manage digital identities, integrate increasingly complex technology landscapes, and adopt AI responsibly. We are seeing particularly strong interest from government, financial services, telecommunications, and energy sectors, where organizations are focused on improving operational agility while maintaining security, compliance, and resilience.

Any new products / solutions that have been introduced for the region?

One of the most significant developments for us is our vision for the Agentic Enterprise and the introduction of WSO2’s Agentic Enterprise Fabric. Rather than treating AI as a standalone capability or bolt-on feature, we have embedded AI capabilities into the very fabric of our platform.

The Agentic Enterprise Fabric enables organizations to securely connect data, APIs, applications, identities, and AI agents across the enterprise. This creates a foundation where intelligent agents can operate with the right context, governance, and security controls while delivering measurable business outcomes.

The WSO2 Agent Manager is an open platform for the full life-cycle of enterprise grade AI agents. The WSO2 AI gateway helps in governance by monitoring the usage, applying guardrails, optimizing costs & exposing APIs as MCP tools so that AI agents can safely interact. The WSO2 agent ID helps to register, authenticate, authorize and audit AI agents as first class identities.

This approach is resonating strongly in the Middle East, where organizations are moving beyond AI experimentation and looking for scalable, enterprise-grade AI implementations that can be governed and integrated into existing business processes.

What are the key solutions that have kept WSO2 ahead of its other competitors in the region?

Our differentiation comes from helping customers address  key critical challenges simultaneously: APIs, integration, identity, and AI adoption.

Our API management platform helps companies ship, govern and monetize APIs, AI and MCP across any gateway or any cloud. Our integration capabilities enable organizations to connect legacy and modern systems quickly, helping accelerate digital initiatives.  Our identity and access management solutions provide the security and trust layer needed for large-scale digital services. Last but not the least, our Agentic Enterprise Fabric brings AI into the core of the enterprise architecture rather than layering it on top as an afterthought.

All of this combined with our open-source heritage, flexible deployment options, and ability to support sovereign cloud and hybrid environments, gives  customers the freedom to innovate with zero lock-in. This flexibility is critical in the Middle East region, where organizations increasingly prioritize digital sovereignty, data control, and long-term technology independence.

What are your plans for the coming few months in the region?

Our commitment to the growth and development of the Middle East region remains. We have just completed registering our office in KSA which reiterates our focus on deepening our engagement with customers and partners across the GCC and wider Middle East. We are investing in helping organizations move from AI pilots to production-ready deployments, while continuing to support large-scale modernization and digital transformation initiatives.

We also plan to strengthen our partner ecosystem, expand our presence in key markets, and work more closely with organizations pursuing digital sovereignty initiatives. As governments and enterprises accelerate their AI and digital agendas, we see significant opportunities to help them build secure, connected, and intelligent digital platforms for the future.

What’s your anticipated growth for the digital / tech sector in the coming few years?

The outlook remains very positive and we are optimistic. Over the next three to five years, I believe the region will move from digital transformation to intelligent transformation, where AI becomes embedded in core business operations rather than existing as isolated applications. Organizations that successfully combine AI with strong integration, identity, governance, and data foundations will be best positioned to create sustainable competitive advantages.

This shift will create significant opportunities for technology providers, system integrators, and enterprises alike.

LinkShadow, a leading AI-powered cybersecurity company, today announced a strategic pan-African distribution partnership with Redington, a leading technology aggregator and innovation catalyst. The collaboration marks a significant milestone in LinkShadow’s global growth strategy and will enable enterprises across Africa to strengthen cyber resilience through advanced threat detection, data security, and identity protection capabilities.

As organizations across Africa rapidly embrace cloud computing, artificial intelligence, digital banking, smart infrastructure, and connected services, cyber risk has emerged as one of the most critical business challenges facing enterprises today. The increasing sophistication of cyberattacks, coupled with expanding digital footprints and evolving regulatory requirements, is driving demand for intelligent, scalable, and integrated cybersecurity solutions that can provide visibility across increasingly complex environments.

Through this partnership, Redington will leverage its extensive regional channel ecosystem and market reach to bring LinkShadow’s next-generation cybersecurity platform to enterprises, government entities, critical infrastructure providers, and managed security service providers (MSSPs) across the continent. Together, the two organizations will empower customers to proactively identify threats, reduce security blind spots, accelerate incident response, and strengthen overall cyber resilience.

Founded with a vision to transform how organizations detect and respond to cyber threats, LinkShadow initially pioneered AI-driven Network Detection and Response (NDR) capabilities that provided deep visibility into network activity and threat behavior. LinkShadow is positioned in the Visionaries Quadrant in the 2026 Gartner® Magic Quadrant™ for NDR, further reinforcing its commitment to innovation and its ability to help organizations address evolving cybersecurity challenges. As enterprise attack surfaces expanded, the company broadened its cybersecurity portfolio to include Data Security Posture Management (DSPM), enabling organizations to discover, classify, monitor, and protect sensitive data across hybrid and multi-cloud environments. Recognizing the growing prevalence of identity-centric attacks, LinkShadow further introduced Identity Threat Detection and Response (ITDR), helping organizations mitigate identity compromise, privilege abuse, insider threats, and account takeover risks.

Today, these capabilities converge within CyberMeshX (CMX), LinkShadow’s next-generation cyber intelligence platform. CMX unifies network, data, and identity security into a single adaptive framework that delivers contextual visibility, AI-powered threat correlation, and actionable intelligence across the entire enterprise environment. By breaking down traditional security silos and integrating seamlessly with existing security investments, CMX enables organizations to build a more connected, resilient, and future-ready cybersecurity architecture.

“Trust has become one of the most valuable currencies of the digital economy,” said Jim Mathew, President, Africa & Egypt, Redington. “As organizations across Africa continue to invest in cloud, AI, and connected digital services, cybersecurity must remain at the heart of that journey. Through our partnership with LinkShadow, we are empowering our ecosystem with the intelligence, visibility, and expertise needed to support sustainable digital growth across the continent.”

“As cyber threats become more sophisticated, organizations need security platforms that not only detect threats but also provide the intelligence needed to respond quickly and effectively,” said Hishamul Hasheel, Vice President, Software Solutions Group, Africa, Redington. “By bringing LinkShadow into our cybersecurity portfolio, we are enabling partners throughout our regional ecosystem to deliver advanced threat detection and security analytics capabilities that help customers improve resilience, strengthen operations, and secure their digital transformation initiatives.”

Africa’s cybersecurity market continues to experience significant growth, fueled by increasing digital adoption, cloud-first initiatives, expanding critical infrastructure projects, and heightened awareness of cyber risk at the boardroom level. As organizations modernize operations and embrace emerging technologies, the demand for unified, intelligence-driven cybersecurity solutions continues to accelerate.

“Redington’s appointment as LinkShadow’s Distributor for Africa is a significant step in expanding our channel-led growth across the region. With Redington’s strong partner ecosystem, market reach and value-added distribution capabilities, we will enable more partners to deliver LinkShadow’s AI CyberMesh Platform for Digital Trust to enterprises and governments, helping them strengthen cyber resilience and address evolving threats across Africa,” said Sajin Yousuff Kutty, Chief Partner Officer at LinkShadow.

As threat actors increasingly leverage automation, artificial intelligence, and sophisticated attack techniques to evade traditional defenses, organizations require cybersecurity platforms capable of correlating signals across network, data, and identity layers in real time. LinkShadow’s AI-driven architecture empowers security teams with deeper context, accelerated threat investigations, and improved operational efficiency, enabling them to respond faster and more effectively to emerging threats.

The partnership underscores LinkShadow’s continued investment in high-growth international markets and reinforces both organizations’ commitment to advancing cybersecurity innovation, digital trust, and cyber resilience across Africa’s rapidly evolving digital economy.