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SME Insurance in the UAE: Trends & Innovations

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SME Insurance

By Neeraj Gupta, CEO, Policybazaar

The Importance of SME Insurance

SME insurance provides a safety net for small businesses, protecting them against a variety of risks such as property damage, liability claims, business interruption, and employee related risks. In the UAE, the dynamic business environment and the diverse nature of SMEs necessitate a tailored approach to insurance.

Current Trends in SME Insurance

  1. Awareness & Adoption

Historically, many SMEs in the UAE were underinsured, often due to a lack of awareness about the importance of insurance or the perception that it is an unnecessary expense. However, recent years have seen a marked increase in awareness, partly driven by regulatory requirements and partly by the realization of the potential financial devastation that uninsured risks can cause. According to a survey by Zurich Insurance, over 70% of SMEs in the UAE now recognize the importance of insurance in safeguarding their business operations.

  • Regulatory Changes

The UAE government has been proactive in enhancing the insurance landscape for SMEs. The introduction of mandatory health insurance for employees in several emirates, including Dubai and Abu Dhabi, has been a significant driver for increased insurance uptake.

  • Digital Transformation

The insurance sector in the UAE is undergoing a digital revolution, with insurers increasingly leveraging technology to streamline operations and improve customer experiences. Online platforms and mobile apps are becoming commonplace, allowing SMEs to compare policies, get quotes, and purchase insurance products with ease. This digital shift not only makes the process more efficient but also more accessible to smaller businesses that may not have the resources to engage with traditional insurance brokers.

Innovations in SME Insurance

  1. Usage-Based Insurance

Usage-based insurance (UBI) is an innovative model that tailors premiums based on the actual usage or behaviour of the insured entity. For SMEs, this could mean premiums based on the volume of goods transported, the number of hours of operation, or even real-time data from IoT devices. This model provides a more accurate reflection of the risk, potentially lowering premiums for businesses with good risk management practices.

  • Customized Insurance Packages

Given the diverse nature of SMEs, a one size-fits-all approach to insurance is often inadequate. Insurers in the UAE are increasingly offering customized insurance packages tailored to the specific needs of different industries. For example, a tech startup may require coverage for cyber risks and intellectual property, while a manufacturing firm might need extensive property and liability coverage. These bespoke packages ensure that SMEs are not paying for unnecessary coverage and are adequately protected against relevant risks.

  • Parametric Insurance

Parametric insurance is an innovative product where payouts are triggered by predefined events or parameters, such as natural disasters, without the need for a traditional claims process. This type of insurance is particularly beneficial for SMEs, as it offers quicker payouts and reduces administrative burdens. In the UAE, where events like floods and sandstorms can disrupt business operations, parametric insurance can provide much-needed financial relief in a timely manner.

  • Blockchain Technology

Blockchain technology is making inroads into the insurance sector, promising enhanced transparency, security, and efficiency. For SMEs, blockchain can streamline the claims process, reduce fraud, and improve trust between insurers and policyholders. For instance, smart contracts on a blockchain can automatically trigger payouts when certain conditions are met, eliminating delays and disputes.

  • Cyber Insurance

As SMEs increasingly rely on digital platforms for their operations, the risk of cyber threats has grown exponentially. Cyber insurance, which covers losses related to data breaches, cyber-attacks, and other digital threats, is becoming a crucial component of SME insurance packages. In the UAE, the demand for cyber insurance has surged, with a reported 40% increase in policies purchased by SMEs over the past two years.

The Road Ahead

The SME insurance market in the UAE is poised for continued growth, driven by increasing awareness, regulatory support, and technological advancements. However, challenges remain. Many SMEs still perceive insurance as a cost rather than an investment, and there is a need for ongoing education to shift this mindset. Additionally, insurers must continue to innovate and adapt their products to meet the evolving needs of SMEs. SME insurance in the UAE is undergoing a transformative phase, characterized by increased adoption, regulatory support, and significant technological innovations. As SMEs continue to play a pivotal role in the UAE’s economic landscape, ensuring they are adequately protected through comprehensive and tailored insurance solutions is paramount. The trends and innovations highlighted in this article underscore the dynamic nature of the SME insurance sector and its critical importance to the sustainable growth of the UAE economy.

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Cash and Its Persistent Meaning

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digital payments

Authored by: Konstantin Vladimirovich Tserazov

In recent years, the global shift towards digital payments has been evident. More countries are witnessing a decline in cash transactions, with Gulf countries upholding this trend. By the end of this year, over half of all financial interactions in this region are expected to be cashless. Despite this tendency, cash remains in the pockets of millions of people, and this phenomenon can’t be ignored.

The Evolution of Money

Before money existed, bartering was used, but it was inefficient. As a result, mediums of exchange were created, beginning with items like shells, which later developed into metals, coins, and eventually banknotes. While this shift towards digital payments offers convenience and efficiency, it also creates challenges for certain groups in any society, such as the elderly, minors, and individuals with disabilities. Even in the face of digitalization, cash remains important for those who cannot access banking services, such as temporary migrants. Unfortunately, these groups face a risk of digital exclusion.

The Cash Dilemma

In some countries, the demand for cash increases even as cash payments decline. This can be explained by the fact that cash is used sometimes as a preferred savings method, especially during times of crisis.

The push towards cashless and digital payments is driving a reduction in physical bank branches, encouraging the transition to digital money.

However, this transition faces several obstacles:

  • High Cost of Smartphones: Not everyone can afford a smartphone, which is crucial for conducting digital transactions.
  • Unreliable Internet Access: Consistent Internet connectivity is necessary for digital payments, yet it is not universally accessible.
  • Challenges for Older Adults: Seniors may struggle to adapt to digital payment systems.
  • Fraud Risk: Ease of transfer increases fraud risk, especially for vulnerable groups.
  • No Local CBDCs: Many countries lack central bank digital currencies (CBDCs).
  • Unclear Crypto Laws: Cryptocurrency laws are often unclear or restrictive.

Cryptocurrency as a Potential Solution

Cryptocurrencies could potentially address some of these challenges, but it is essential to ensure that the development of CBDCs and the broader crypto ecosystem includes applications for the deaf, blind, or visually impaired, as well as individuals with developmental disabilities.

This area currently receives little attention in the crypto sphere but holds the potential for successful business models and innovative solutions for millions of people. Ultimately, these solutions will contribute to the adoption of digital means of financial interaction.

The Necessity of Digitization

The move towards digitization aligns with the Environmental, Social, and Governance (ESG) agenda for money emission. Managing cash incurs costs for the state, and a digital system should be significantly more efficient than handling physical cash, which requires transport and management. The marginal cost per transaction would be very low if the central bank provided a digital payment system.

Moreover, if CBDCs were interest-bearing, they could theoretically impact monetary policy quicker. This would make it more advantageous to hold money in CBDCs rather than cash, which does not generate income.

Digital Money as a Tool for Inflation Management

When high interest rates are necessary to curb inflation, digital money could become a silver bullet. The circulation of such financial instruments reduces business costs, allowing them to raise prices less.

In short, the distribution of CBDCs could be as effective a tool for central banks in managing inflation as increasing key interest rates and tightening reserve requirements for banking activities. Unlike cash, where it is unclear what goods are being purchased at any given moment, CBDCs provide for monetary policy makers transparency in transactions .

Why People Still Prefer Cash

Despite the advantages of digital payments, many people still prefer cash. This preference can be traced back to when dollars had guaranteed gold backing. When thinking about digital currencies and cryptocurrencies, some feel they are “somehow out of thin air,” not backed by anything.

In reality, current fiat currencies are also not backed by anything. However, cryptocurrencies like Bitcoin have a guaranteed reduction in the rate of issuance and a “cap” on the maximum number of units that can be issued, unlike any fiat currency.

The inflationary nature of fiat encourages even those who save in cash to spend it. If a person saves in Bitcoin, there are no such incentives; due to its deflationary model, there is a high likelihood of further increases in the value of such cryptocurrency relative to fiat money. This is precisely why the adoption of Bitcoin as a means of payment is stagnating — in El Salvador, for example, despite the ability to pay with Bitcoin in stores, there is no significant enthusiasm.

Another interesting point about why people prefer cash is the relative anonymity of spending. Additionally, there is the feeling of control. In some countries, there is a strong fear that hard-earned money in banks could disappear during a financial crisis. The Cypriot banking debacle of 2012-2013 serves as a chilling reminder. Billions of euros—a staggering €8 billion—were simply wiped out, leaving depositors high and dry. Fast forward a decade, and a glimmer of hope emerged: last year a Cypriot court ordered the government to make amends to one unlucky depositor. But whether this lone victory will set a precedent for broader compensation remains a major question mark.

The Convenience of Cash

There are many instances where, if you travel to another country, you can often pay with your home country’s bank card. However, the exchange rate is a significant question. Additionally, there are built-in fees. In some cases, carrying cash from your home country and exchanging it locally can be more beneficial than using a card or ATM.

Sure, digital payments are all the rage, but cash still holds its own. It’s secure and private and gives you a sense of control. If we go completely cashless, some people will get left behind. We need to embrace the new while still holding onto the old. That’s how we build a financial system that works for everyone.

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Financial

Could AI Speculation Trigger a Market Correction?

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Emerge9

By John Abbott, CEO & Founder Emerge9

With over $1 trillion projected to be poured into AI over the coming years, it isn’t whether AI will transform the market but whether a speculative frenzy could destabilize it. As AI fever grips Wall Street, could this be the catalyst for the next major market correction?

A recent report from Goldman Sachs, Gen AI: Too Much Spend, Too Little Benefit, questions whether the expected benefits of AI could justify the massive levels of AI spending expected over the coming years.  Specifically, Goldman’s Jim Covello states, “AI technology is exceptionally expensive, and to justify these costs, the technology must be able to solve complex problems, which it isn’t designed to do.”

However, the most recent earnings reports from the big tech companies suggest we are not in an AI bubble. We are starting to see tangible AI benefits at scale.

Based on its most recent 10Q, the big tech companies—namely Amazon, Meta, Microsoft, and Alphabet—are believed to account for 40% of Nvidia’s revenue. This spending has been incredibly consistent despite headlines that suggest otherwise.

The fundamentals for high ongoing investment in AI are excellent.  During Microsoft’s Q2 2024 earnings call, CEO Satya Nadella stated that “over half of the Fortune 500 use Azure Open AI today.” Nadella also said Azure has over 53,000 Azure AI customers, a 50% increase over the last year. Moreover, Microsoft’s GitHub now has over 77,000 organizations using its Co-Pilot, which is up 180% year over year. 

At the same time, Google is rolling out its Gemini AI tool, which is being integrated into its search engine experience.  Given Google’s dominant 82% market share in search, Gemini can be considered critical to defending this position, particularly considering the threat posed by an AI-enabled Bing.  Since Bing’s integration with Microsoft’s Copilot (Bing Chat), usage has attained new records, surpassing 140MM active users as of March 2024, up from 100MM active users over the prior 12 months.

On August 29th, Meta announced that companies, including Goldman Sachs and AT&T, use its Llama AI models for business functions like customer service, document review, and code generation. To date, 350 million users have downloaded the open-source Llama models, an increase of 50 million since the late July 2024 release of the Llama 3 model. 

This deployment of AI-enabled tools across hundreds of millions of users signals a departure from the crypto/NFT bubble, which failed to produce consumer adoption beyond speculative use cases. However, we will continue to see questions about whether AI-linked productivity gains are commensurate with the massive levels of investment we’re seeing.

According to Anthropic CEO Dario Amodei, the cost of developing large language models (LLMs) is trending toward $10bn. Therefore, we can expect ownership of these models to be restricted to tech companies with market capitalizations in the hundreds of billions (or trillions) of dollars and nation-states. Although the capital-intensive and rapidly depreciating nature of GPU hardware could ultimately result in volatility that we have not previously seen in traditional software businesses, we should consider that the world’s deepest pockets are funding AI investments. 

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Financial

Dubai Islamic Bank Celebrates Fifth Cohort of High Potential Programme, Paving the Way for Future Leadership

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Dubai Islamic Bank (DIB) celebrated a notable milestone with the successful graduation of the 5th batch of high potential employees in DIB’s High Potential Employee Development Programme (HIPO).

In the bank’s ongoing endeavour to hone talent within the organisation and provide them with a platform to excel individually as well contribute in fulfilling the bank’s ambitious growth opportunities, the HIPO programme began in 2015 and has already delivered an army of nearly 150 professionals who are not just excelling in the workforce but leading by example.

The 5th batch of HIPO graduates were felicitated by the Group CEO, Dr. Adnan Chilwan, as well as other executives from the senior leadership team of the organisation.

The HIPO programme is an 18-month intensive leadership training schedule that includes a comprehensive suite of assessments, specialised training, mentorship, and coaching. Developed in partnership with globally recognised institutions, HIPO equips participants to excel in their roles and drive the bank’s strategic objectives.

To ensure the momentum is maintained, DIB has begun rolling out nominations for the next cohort for the next programme that is scheduled to commence in Q4 2024.

Commenting on the success and effectiveness of the journey undertaken so far, Dr. Adnan Chilwan, Group Chief Executive Officer of DIB, said, “The High Potential Programme is central to our inclusive talent development approach within the organisation, designed to prepare the next wave of leaders in the banking and financial sector. This initiative reflects our dedication to fostering outstanding talent by empowering individuals who possess the inherent traits with advanced skill sets ensuring both professional and personal elevation as well as quality   contribution to further the organisation’s strategic goals. Our ambition is to unleash these individuals into the financial world so that they support and positively impact the larger economic objectives of the UAE. I extend my warmest congratulations to all our graduates and look forward to their future contributions to our collective ambitions. We also extend our profound thanks to all our partners for their enduring commitment and involvement in our training endeavours, which are crucial in systematically cultivating quality professionals within our organisation.”

As DIB steadfastly invests in its workforce, the bank upholds its position of leadership in the banking sector as an Employer of Choice, committed to promoting professional development and fostering inclusivity at every level of the organisation including the vital Emiratisation Agenda.

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