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How GCC Telecoms Can Close the Digital Divide and Boost Digital Transformation

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By: Naorus Abdulghani, Group Chief Technology Officer, Beyond ONE

The GCC region stands at the cusp of a digital renaissance, driven by ambitious initiatives like Saudi Vision 2030 and the UAE’s digital transformation goals. This vision promises a future where technology and innovation empower individuals, businesses, and communities, driving unprecedented growth and prosperity. However, to fully unlock this potential, a crucial challenge must be addressed: the benefits of the digital age are accessible to all.

While the GCC is making significant strides in technological advancement, a digital divide persists, limiting the participation of certain segments of the population in the digital economy. From rural communities and migrant workers to lower socioeconomic groups and SMEs, many face barriers to accessing reliable and affordable connectivity. This disparity not only hinders individual progress but also hampers the region’s overall digital transformation.

The inability to connect at the speeds necessary to utilize today’s digital tools can derail any attempt to improve access to services like fintech, edtech, and health-tech, particularly outside of major cities where network speeds can vary greatly. It’s like trying to navigate a modern highway with a horse and cart – the journey is not just slow, it’s impossible. If success in becoming the world’s leading digital economy is achieved, individuals and businesses need to be empowered to participate fully in the digital economy.

Telecom operators, as the architects of the region’s digital infrastructure, have an opportunity to bridge this divide and accelerate progress. By evolving from traditional telcos to techcos, they can offer a broader range of services beyond connectivity, empowering individuals and businesses to thrive in the digital age. This transformation requires a shift in mindset, from a focus on infrastructure alone to a broader vision of enabling digital inclusion and a more connected and empowered society.

This transformation demands a radical rethinking of personalization and inclusivity. It’s about understanding the unique needs of diverse communities and tailoring solutions that cater to their specific requirements. It’s about recognizing that a one-size-fits-all approach is no longer sufficient in a world where digital access is as essential as electricity or water. It’s about creating an environment where everyone feels valued, heard, and empowered to explore the digital world without limitations.

The future of digital services lies in creating an integrated ecosystem that seamlessly connects people, businesses, and governments. This ecosystem should provide access to a range of services, from high-speed internet and cloud computing to fintech, edtech, and health-tech solutions. It should be built on a foundation of robust and reliable infrastructure, ensuring that everyone can benefit from the power of technology.

Imagine a world where a rural farmer can access the same financial tools as an urban entrepreneur, where students in a remote village can receive the same quality of education as those in a major city, and where healthcare services are readily available to everyone, regardless of their location. This is the potential of a truly inclusive digital ecosystem, one that echoes the spirit of exploration and connection that has always been at the heart of human progress.

The transition from telco to techco is undoubtedly challenging. It requires significant investment in infrastructure, innovation, and talent development. It also necessitates a shift in mindset, from a focus on connectivity alone to a broader vision of enabling digital empowerment. But the rewards of this transformation are immense.

By closing the digital divide and accelerating the region’s digital transformation, telecom operators can unlock new growth opportunities, drive innovation, and contribute to a more equitable and prosperous future for all. They can become the catalysts for change, empowering individuals and businesses to thrive in the digital age and helping the GCC region achieve its ambitious vision of becoming a global digital leader.

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SAP Connect UAE to Examine How Business AI Is Delivering Measurable Impact Across Enterprises

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SAP survey finds 81% of UAE organizations report AI initiatives meeting or exceeding expectations, with half investing in workforce upskilling.

SAP will bring together business and technology leaders at SAP Connect UAE this month to explore how artificial intelligence is delivering tangible business outcomes across operations, as organizations move from experimentation toward more structured, large-scale adoption.

The event, taking place at Dubai Exhibition Centre, Expo City Dubai, on 12 May, will focus on how companies can translate Business AI innovation into practical impact across core business functions, from finance and supply chain to human resources and customer experience.

New SAP-commissioned YouGov research of chief IT decision-makers in the UAE indicates that AI is already delivering measurable value. More than eight in 10 respondents (81%) said their AI initiatives are meeting or exceeding expectations, while nearly half (46%) reported that their organizations are approaching AI investment strategically and enterprise-wide, rather than through isolated initiatives.

“Organizations in the UAE are entering a new phase of AI adoption, where the focus is shifting from experimentation to delivering consistent, business-wide outcomes,” said Marwan Zeineddine, Managing Director of SAP UAE. “What is particularly notable is the emphasis on aligning technology investment with workforce readiness, ensuring that Business AI is embedded into everyday processes in a way that is scalable, responsible, and grounded in real business needs.”

The research also highlights a strong and balanced approach to workforce transformation. Half of respondents said their organizations are upskilling or reskilling employees at scale, while 50% are providing targeted AI training for specific roles and 49% are hiring new AI-focused talent. This reflects a growing recognition that long-term value from AI depends not only on technology, but also on the people and skills required to use it effectively.

Zeineddine notes that the findings suggest that AI adoption in the UAE is becoming increasingly mature, with the majority of organizations already scaling AI across multiple functions or embedding it at an enterprise-wide level. This shift is enabling companies to move beyond isolated use cases and toward more integrated, end-to-end processes.

SAP Connect UAE will feature discussions with SAP experts, customers, and partners on how organizations can build on this momentum and ensure AI delivers sustained business value in an increasingly complex and fast-moving environmen

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UAE EXIT FROM OPEC SIGNALS SHIFT IN OIL MARKET DYNAMICS, SUPPORTING ABU DHABI ENERGY STOCKS

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The recent rise in Abu Dhabi-listed energy stocks reflects growing investor confidence in the UAE’s increased strategic flexibility following its exit from OPEC, according to Sam North, Market Analyst at eToro.

North explained that markets are not pricing in an immediate surge in oil production, but rather a longer-term shift in optionality. “The move is being interpreted as a structural change that allows the UAE to monetise its expanded production capacity more efficiently,” he said. “This creates a clearer growth narrative across upstream activity, drilling, infrastructure, gas processing and dividend potential.”

However, he cautioned that higher output is not guaranteed in the near term. “Production cannot simply ramp up overnight. Logistics, regional security risks and the broader oil price reaction remain critical constraints. If additional supply materially lowers crude prices, it could offset gains from higher volumes,” he added.

OPEC Influence Faces Pressure, but Not Collapse
While the UAE’s departure raises questions about OPEC’s long-term cohesion, markets are not yet pricing in a full breakdown of the cartel’s pricing power. Instead, North noted a gradual shift. “This is more than a short-term disruption, but it is not the end of OPEC. The real risk is fragmentation over time if members prioritise individual revenue over collective discipline.”

Investors are increasingly monitoring key indicators to assess whether market control is shifting. These include compliance levels among remaining OPEC+ members, rising supply from non-OPEC producers such as the US, Brazil and Guyana, as well as inventory builds and oil futures pricing trends.

“OPEC’s influence is ultimately measured by whether its decisions continue to move physical barrels and prices, not by official statements,” North said.

Oil Prices Supported by Geopolitical Risk
Despite expectations of increased supply, oil prices remain supported by geopolitical tensions, particularly around the Strait of Hormuz. Brent crude trading near elevated levels reflects this balance between supply expectations and risk premiums.

“The UAE’s potential output acts more as a stabilising force preventing extreme price spikes, rather than driving a sustained sell-off,” North noted. “Around a quarter of global seaborne oil passes through Hormuz, so any disruption continues to embed a premium in prices.”

Diverging Impact Across Energy Equities
Energy equities are responding unevenly to the evolving landscape. Companies with direct exposure to UAE production growth and infrastructure are benefiting from increased activity expectations, while global oil majors face a more mixed outlook.

“Higher volumes support services and investment, but a weaker OPEC framework could lower long-term price floors,” North said. “Investors are rewarding firms tied to UAE expansion while becoming more selective toward producers reliant on high crude prices.”

Macro Implications: Inflation and Global Markets
Lower oil prices, if sustained, could provide support to global equity markets, particularly in oil-importing economies such as India. Cheaper crude typically improves trade balances, reduces inflationary pressure and supports consumer demand.

At a macro level, increased supply could help ease global inflation, though central bank responses will remain cautious. “Lower energy costs are disinflationary, but policymakers will look for sustained trends and broader indicators such as wages and core inflation before adjusting rates,” North said.

He added that geopolitical risks continue to complicate the outlook. “Supply expectations point toward lower inflation, but disruptions in key transit routes like Hormuz introduce upside risks. The overall impact on rates is marginally dovish, but still conditional on stability.”

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SHURE SIGNS HUB MEDIA TO STRENGTHEN DISTRIBUTION ACROSS AFRICA

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Shure has appointed Hub Media as its authorized distributor for African markets, in a move aimed at strengthening access to professional audio solutions across the continent.

The appointment comes at a time when African markets are continuing to invest in stronger learning and communication environments. [1] UNESCO projects that the number of young Africans completing secondary or tertiary education will rise from 103 million in 2020 to 240 million by 2040, pointing to growing demand for more connected and effective learning spaces across the continent. Through Hub Media’s regional presence and distribution capabilities, Shure’s portfolio will be made more readily available across African markets, helping customers benefit from improved access to products, technical support, and training.

Olga Elena, Sales Leader at Hub Media, said, “This partnership brings together Shure’s global audio expertise and Hub Media’s regional market presence. Our focus will be on making Shure’s portfolio more accessible across Africa, while supporting partners and end users with the service, training, and technical guidance needed in the field.”

The partnership is expected to support customers across sectors including corporate, education, government, broadcast, houses of worship, live events, and musical instrument retail channels, where the need for reliable audio performance and informed local support continues to grow.

It also comes amid continued momentum across key regional markets. [2] PwC’s Africa Entertainment and Media Outlook 2025–2029 projects compound annual growth rates of 7.2% for Nigeria and 5.2% for Kenya through 2029, reflecting sustained growth across media and content environments in West and East Africa. Beyond distribution, the collaboration will include solution design support, system configuration, technical consultation, partner training, and after-sales support, helping ensure customers can deploy Shure solutions with greater confidence and relevance to local market needs.

Yassine Mannai, Associate Sales Director at Shure MEA, added: “As demand continues to evolve across Africa, it is increasingly important for customers to have both access to the right technology and the support needed to deploy it effectively. Our partnership with Hub Media reflects that focus, allowing us to strengthen availability, technical engagement, and customer support across key markets.”

The move signals Shure’s wider MEA focus on strengthening its channel network and building for long-term growth across key markets.

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