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Key Business Trends for 2025: AI Integration, Workforce Evolution, and Sustainable Strategies in Organisations

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Trends for 2025

By Professor Fiona Robson, Head of Edinburgh Business School and School of Social Sciences, Heriot-Watt University Dubai

In 2025, the key trend is likely to be the development of further and wider uses of artificial intelligence within organisations, moving beyond organisations with an existing focus on technology. Obviously, the level of usage of AI will depend upon sectors and organisations but it is likely that uptake will continue to grow – and to diversify into areas or sectors that may not have previously been identified as logical places for AI.

Organisations will need carefully constructed communication strategies which can emphasise the benefits of AI and reassure stakeholders that it is not intended to completely remove humans from the organization. Some new roles are likely to be generated as well as some existing ones that need to be modified. A lot of AI tools still require some human intervention so staff may need to learn to work in a different way. Of course, change is always met with some apprehension and this may lead to a turnover of some staff, this isn’t always a bad thing as new staff may bring new expertise and ideas.

Where roles are being adapted organisations must invest in providing appropriate training and development for their employees. This will shorten the length of time before a positive impact may be seen from the new ways of working. It also needs to be acknowledged that the amount and focus of the training and development may be diverse across the organization. It is important that employees are confident and competent.

I expect the market for people who are highly skilled in the development of AI to become even more valuable within the marketplace so recruitment may need significant investment.  This could include ‘golden hellos’ as well as generous overall reward packages. However, organisations do not have endless budgets and should build in a buffer zone – perhaps linking reward to an extended time period. They may also consider the conditions of penalties if leaving within a specified time period, particularly if they are likely to move to direct competitors. Existing employees may also become particularly attractive to competitors so staff retention will be critical and may include financial and intrinsic elements.

Technology will continue to offer new ways of working that will need to be evaluated by organisations to understand the potential advantages and disadvantages. Behind this decision is organisations’ approaches to how their organization is operating on a day-to-day basis. For some, hybrid working remains in place, to try and get the benefits from both office and from home. Understanding the needs of employees can help to shape strategies that will work for both parties.

Every year organisations benefit from cohorts of students fresh from universities who have the latest knowledge and skills which may not already be present in the organization. There is a real opportunity here for organisations to be more strategic in their relationships with universities so that there are mutual benefits around student employability. Obviously fresh graduates won’t know anything and everything, but their mindsets often give an alternative way of thinking about things which can be valuable.

Flexibility will remain a valuable tool for recruitment and retention, and this moves beyond hybrid working. Flexible reward programmes enable organisations to give employees the benefits that are most valuable to them. This could include opportunities to buy or sell annual leave or receive a higher education allowance for their family members. Traditionally many organizations haven’t formally assessed the effectiveness or popularity of different reward options, so this is an area for contemplation. I would hope that some organisations might invest in their existing employees to undertake degree level study as this can be beneficial for all parties.

Sustainability is expected to stay high up on the agenda but also to move into a deeper dive and not just focus on the surface level issues. Organisations will be thinking about how they can become sustainable in the ways that they operate and encourage their key stakeholders to do the same. Awareness of the UN’s sustainable development goals is on the rise and organisation’s may wish to focus on some of the most meaningful and relevant to their business. Organisatons will be aware that consumers are far more educated than they used to be in terms of environmental and sustainable practices and use this to aid their decision making when procuring products or services. To make a real impact, organisations need to move beyond informing their staff about what is happening in relation to sustainable and environmental issues. Colleagues should have opportunities to offer their ideas.

It is likely that Government’s will also increase their focus on sustainable and environmental issues, and this may be in the form of formal requirements but also in offering support to organisations who wish to make changes to support this agenda. Having a seat at the discussion table could be advantageous in trying to influence policy and be recognized for good practice.

Financial

Network International and Magnati Secure Key Regulatory Approvals for Merger

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Network International

Network International, a leading fintech company in the Middle East and Africa (MEA), and Magnati, a leading provider of payment solutions in the UAE, today announced that they have received key regulatory approvals to merge into a single entity, owned by a Brookfield-led consortium. The merger process is expected to be completed during Q3, 2025.

The merged entity will serve over 250 financial institutions, 240,000 businesses and more than 20 million cardholders across more than 50 markets in MEA.  With a comprehensive suite of offerings—including digital payments, data and insights, small business lending, and advanced fraud and security solutions, the merged organization is committed to enabling businesses. It will continue to partner with governments to support the digitization of economies and enable financial inclusion in the region.

With a focus on innovation, scale, and growth, the combined business is well-placed to capitalize on the fast-growing digital payments adoption by both consumers and merchants in the region, including mobile payments, e-commerce and cross border transactions. It will offer an expanded portfolio of products and services, tailored to meet the needs of customers, from SMEs to large enterprises and government agencies. Both companies will also realize sizable efficiencies and synergies, while expanding their operational reach across the MEA region.

“The combination of Network International and Magnati marks a pivotal moment in shaping the future of fintech in Middle East and Africa,” said Murat Cagri Suzer, Group CEO of Network International. “By combining our scale, talent, deep market expertise, and strong partnerships, we are creating the region’s largest and most capable fintech platform serving businesses, keeping payments at the core of our services. We are poised to unlock long-term growth with innovation and deliver even greater value to our customers, partners and shareholders.” The integration of both businesses will take place in a phased manner, and they will continue to operate as two separate brands, namely Network International and Magnati, for the time being.  

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How Ruya Is Redefining Faith-Aligned Financial Services in the UAE

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ruya

In an interview with Christoph Koster, CEO ruya we dive deep into how Ruya is blending technology, transparency, and Islamic principles to shape the future of finance in the UAE.

Could you take us through the journey of Ruya and what sets Ruya’s digital infrastructure apart from other digital or neo banks in the region?

 In 2024, ruya emerges as the UAE’s digital-first Islamic community bank, aiming to integrate modern financial technology with the principles of Islamic banking. The bank’s mission is to provide ethical, transparent, and inclusive financial services tailored to the diverse needs of its community.

A significant milestone in ruya’s journey is becoming the first Islamic bank globally to offer customers direct access to virtual asset investments, including Bitcoin, through its mobile app. This service is made possible through a strategic partnership with Fuze, a VARA-licensed leader in virtual asset service provider (VASP). Together, ruya and Fuze aim to provide a secure and ethical entry point into the digital economy for all Muslims, ensuring that the services are fully Shari’ah-compliant and aligned with the principles of Islamic finance.

Could you walk us through the customer journey—what does buying or selling crypto through ruya’s app actually look like?

The customer experience is designed to be straightforward and user-friendly. Customers can log into the ruya mobile app using secure authentication methods, navigate to the ‘Investments’ section, and select ‘Virtual Assets.’ First-time users complete a streamlined onboarding process, including understanding the terms and conditions and confirming their agreement to the terms and conditions. Subsequently, customers can buy or sell approved virtual assets, such as Bitcoin, with transactions executed in real-time. Users can monitor their virtual asset holdings, view transaction history. All transactions are conducted within a closed-loop system, ensuring security and compliance with Islamic banking principles.

Unlike many crypto platforms that encourage short-term trading, ruya promotes long-term wealth building—how is this being achieved in practice?

ruya’s approach to virtual asset investment focuses on promoting long-term wealth accumulation. Each virtual asset offered is vetted and approved by the bank’s Internal Shari’ah Supervisory Committee, ensuring alignment with Islamic ethical standards. The platform discourages speculative trading by focusing on assets with long-term growth potential and provides tools to support goal-oriented investment strategies. Through community centers and customer support channels, ruya offers personalized guidance to help customers align their investments with their financial goals.

What metrics or indicators does Ruya use to evaluate financial resilience and long-term value for customers investing in virtual assets?

To assess and enhance financial resilience, ruya monitors several key indicators, including customer engagement, investment behavior patterns, portfolio performance over time, and customer feedback gathered through surveys and support interactions. These metrics help the bank continuously improve its services and support mechanisms.

Ruya emphasizes a “customer-first” approach. How are you ensuring that customers feel informed, supported, and in control of their virtual asset investments?

The bank’s customer-first philosophy is implemented through transparent communication about investment options and associated risks, educational initiatives such as webinars and tutorials, personalized support via in-app chat, call centers, and community centers, and a user-friendly app interface that allows customers to easily navigate their investment options and monitor their portfolios.

What’s next for ruya—will we see expansion into other Shari’ah-compliant asset classes such as tokenized sukuks or digital gold?

Looking ahead, ruya is committed to expanding its suite of Shari’ah-compliant investment offerings. The bank is actively working on the integration of Shari’ah-compliant stocks & ETF trading, enabling access to over 60,000 instruments both local and global as well as tokenized sukuks to provide customers with access to Islamic bonds in a digital format, enhancing liquidity and accessibility. Development is also underway to offer gold investments, allowing customers to invest in gold through the platform in a manner that aligns with Islamic financial principles. These initiatives aim to diversify investment options for customers, enabling them to build robust, ethical, and future-ready portfolios.

In summary, ruya’s journey reflects a commitment to innovation, ethical banking, and community engagement. By integrating Shari’ah-compliant virtual asset investments into its digital platform, the bank provides customers with secure, ethical, and accessible financial services. The focus on long-term wealth building, financial resilience, and customer support ensures that ruya meets the evolving needs of its clientele while adhering to Islamic banking principles.

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Al Etihad Payments Elected to PCI SSC Board of Advisors for 2025–2027 Term

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AEP

Al Etihad Payments has been elected to the 2025–2027 Board of Advisors for the Payment Card Industry Security Standards Council (PCI SSC). AEP is among the first organizations from the Middle East to be elected to this global body driven by the UAE’s growing leadership in cybersecurity and payment system resilience on the international stage.

The PCI Security Standards Council (PCI SSC) leads a global, cross-industry effort to increase payment security by providing industry-driven, flexible, and effective data security standards and programs that help businesses detect, mitigate, and prevent cyberattacks and breaches.

Hani Bani Amer, Head of Information Security at AEP, will represent AEP as one of 64 global board members. He will serve as a strategic partner to the PCI SSC, contributing industry, regional, and technical expertise to support the Council’s mission of enhancing global payment security. The PCI SSC Board of Advisors plays a vital role in guiding the Council’s priorities and standard-setting initiatives. Members provide critical insights on global payment security trends, regional regulatory landscapes, and emerging technologies.

“Being elected to the PCI SSC Board of Advisors is both an honor and a responsibility”, said Hani Bani Amer. “Through our participation, we aim to ensure that our regional unique insights and perspectives are represented in the development of global standards, ultimately benefiting stakeholders locally and internationally. I look forward to working closely with my fellow Board members to advance strong, future-ready payment security standards that address today’s challenges and tomorrow’s cybersecurity threats.”

The new Board includes representatives from 61 organizations, reflecting the PCI SSC’s commitment to global inclusion. Members come from a wide range of sectors, including issuers, acquirers, merchants, processors, service providers, and technology companies.

Nitin Bhatnagar, Regional Director India, South Asia and Middle East, PCI Security Standards Council said, “Al Etihad Payments’ participation on the new 2025-2027 board of advisors from the Middle East (UAE) region is a critical voice that will help ensure greater regional input into our payment security standards, providing even more opportunities for discussion and collaboration with some of the most innovative voices in our industry. 

This term, in acknowledgment of the payments industry‘s ever-changing needs, the Board of Advisors has been expanded to a record 64 stakeholders, providing the Council with a broader range of views. The Board of Advisors will also be responsible for voting on new standards and major revisions to existing standards prior to their release. We are thrilled to welcome Al Etihad Payments to the newly elected 2025-2027 Board of Advisors.”

AEP continues to play a key role in advancing the UAE’s digital economy through initiatives such as Aani, the real-time payments platform, and Jaywan, the domestic card scheme. AEP is building a secure, resilient, and inclusive payments ecosystem. Both platforms are designed to meet local market needs while embedding global best practices for data protection and transaction security. By joining the PCI SSC Board of Advisors, AEP strengthens its commitment to adopting and shaping industry-driven, flexible, and effective security standards that safeguard sensitive payment data across every layer of the digital payments journey from cards to real-time transfers.

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