Tech News
In a digital age powered by AI ‘CEQUENS Bots’ poised to transform business communications in UAE
‘CEQUENS Bots’ developed by CEQUENS officially entered the Middle East and international market, marking a revolutionary leap in business communications. The innovative product, which can be integrated into CEQUENS’ all-new Omni-Channel Chat Platform, features over 50 advanced large language models and delivers an exceptional 99.99 per cent quality and performance consistency, enabling businesses to thrive in the competitive business world.

A recent joint report by CEQUENS and MartechVibe, titled ‘The Role of AI in Customer Service’, revealed insights on artificial intelligence (AI) adoption in the UAE. As per the report, 77 per cent of respondents considered scaling up their AI journey, while 23 per cent regarded themselves as an AI-transformed enterprise. Additionally, nearly 100 per cent of respondents are planning to integrate generative AI in their customer service operations. The advanced AI-based solutions offered by CEQUENS simplify customer engagement and enrich human connections, in line with the UAE’s National Artificial Intelligence Strategy 2031, which seeks to position the nation as a leading force in AI integration across key sectors.
Karim Khorshed, CEO of CEQUENS, said: “CEQUENS Bots is yet another milestone in our journey of developing and innovating advanced AI-powered solutions to empower business communications. We target diverse markets, such as the UAE, which is emerging as a leading hub for technology and innovation. As the global AI market is projected to reach USD 1,345.2 billion by 2030, our strategies align seamlessly with the needs of businesses across key industries, including finance, healthcare, retail and logistics. We strive to ensure that businesses achieve the core principles of simplicity, security and seamless integration of latest technological innovations.”

CEQUENS Bots feature a drag and drop bot design, which enables users to create bots effortlessly. It also offers comprehensive integrations, multichannel deployment and interactive button support, ensuring seamless and engaging customer experiences across various channels. Moreover, it can be integrated into CEQUENS’ all-new Omni-Channel Chat Platform, offering businesses a one stop solution for seamless and personalized CX.
Ahmed Shabrawy, CIO of CEQUENS, said: “In a competitive business world, which is evolving rapidly, AI-powered solutions are becoming essential pillars for success. Our team of experts have consistently worked to establish a robust technical infrastructure that ensures efficiency and productivity.”
Shabrawy added: “Our CEQUENS Bots have been designed with advanced AI capabilities to streamline business communications and enhance customer interaction. The product distinguishes itself from other competitors in the market by offering access to over 50 language models and customisable self-service integration. We are enthusiastic about the potential of our newest release to offer benefits to businesses and ensure business growth and success.”
CEQUENS Bots are poised to be a game-changer for companies across the region and will continue supporting businesses in their journey towards leveraging AI for sustainable growth and excellence.
Tech News
KnowBe4 Expands Global Data Residency to Six Markets Across the Middle East, Asia-Pacific and South America
KnowBe4, the global leader in digital workforce security, securing both humans and AI agents, today announced its commitment to expanding in-region data residency across six key international markets: Australia, Brazil, Japan, Saudi Arabia, Singapore, and the United Emirates (UAE).
The expansion addresses escalating regulatory complexity worldwide. By offering local data residency, KnowBe4 enables organizations across industries to secure their whole workforce, people and AI agents, while aligning with local data privacy frameworks.
These new regions are in addition to KnowBe4’s existing data residency capabilities across Canada, the European Union (Germany and Ireland), the United Kingdom and the United States.
“As the global regulatory environment evolves and cyber threats grow more sophisticated, international organizations require clarity and confidence regarding where their sensitive data is stored,” said Bryan Palma, CEO at KnowBe4. “Expanding our in-region data residency across these six markets gives our customers greater control over their data at rest, so they can secure their workforces with confidence.”
Launch in each new region is contingent on the underlying cloud infrastructure becoming generally available. Customer data at rest in these regions will be available across the KnowBe4 Platform.
Tech News
Cambridge Health Group and Heriot-Watt University to advance research and innovation in the GCC
Cambridge Health Group (“CHG an international specialist healthcare group providing post-acute care and a subsidiary of Amanat Holdings PJSC (“Amanat”), has signed a three-year Memorandum of Understanding (MoU) with Heriot-Watt University (“Heriot-Watt”) to advance academic research in rehabilitation, long-term care and specialised care.
The agreement brings together CHG’s clinical expertise in long-term care and post-acute rehabilitation across six facilities in the UAE and Saudi Arabia with Heriot-Watt University’s pioneering research in healthy ageing, rehabilitation robotics and assistive technologies. Through its Global Research Institute in Health and Care Technologies and the National Robotarium, Heriot-Watt combines expertise in engineering, artificial intelligence and behavioural science to address complex challenges in health and care. Heriot-Watt’s global presence spans five campuses across Scotland, Dubai and Malaysia, with plans to establish a further campus in Saudi Arabia.
Together, the organisations will connect research with clinical practice, creating opportunities to develop and evaluate innovations that support rehabilitation, maximise independence and improve quality of life for people with complex, long-term care needs. The partners will also pursue national and international research grants, including collaboration with government and industry partners.
The partnership will also support the development of the region’s specialist healthcare workforce through academic training, executive education and tailored development programmes. These will include postgraduate research supervision, internships, industry placements and mentoring, helping connect academic learning with practical experience.
Professor Dame Heather McGregor, member of Heriot-Watt University’s Executive, said: “Universities have an important role in ensuring that research responds to the needs of society and that its benefits extend beyond academia. Our partnership with Cambridge Health Group brings our researchers closer to the questions and challenges shaping healthcare practice, creating opportunities to translate knowledge into meaningful improvements in care. Through education, professional development and practical experience, we look forward to supporting the skills and expertise the region will need as its healthcare sector continues to evolve. We look forward to doing meaningful work together.”
Wael K. Abdallah, Group Chief Executive Officer of Cambridge Health Group, said: “As healthcare systems across the region evolve, advancing specialised care will increasingly depend on our ability to connect research, clinical expertise and real-world healthcare needs. At Cambridge Health Group, we see research and innovation as important enablers of better care outcomes and the continued development of post-acute healthcare across the GCC. Our collaboration with Heriot-Watt creates opportunities to bring academic expertise closer to clinical practice, strengthen the capabilities of our workforce and contribute to the long-term advancement of the sector.”
The partnership represents a step towards translating research into practical advances in specialised care, with the potential to benefit patients, healthcare professionals and the wider sector.
Tech News
Leading AI Builders Make Massive Commitments on VAST-Powered Infrastructure
On the back of the biggest buildout in data infrastructure history, VAST Data, the AI Operating System company, today announced that it is at the center of many of the largest deployments in this space. In the first three quarters of the current fiscal year, just 14 of the more than 1,000 companies VAST serves have made more than $10 billion in aggregate commitments for VAST Data software and supporting platform hardware. The scale and breadth of these investments have no known precedent in the history of data infrastructure and signal that VAST is leading the world in this explosive buildout of superintelligent systems.
The VAST AI OS is the platform of choice for leading AI clouds and frontier AI labs to enable scalable AI training and inference. In 2026, the expansion of AI use cases and the realization of the value of superintelligent systems has reinforced the mandate for organizations to build with industrial-grade storage and database infrastructure to support GPUs and AI accelerators.
The progress VAST has made:
- 14 customers have each committed over $100M in VAST Data-powered system build outs
- Four of those 14 customers have each committed over $1B this year
- VAST Data-powered systems now support 9 of the top 10 frontier AI labs
“Growth at this scale only happens when an entire industry is rebuilding at once,” said Renen Hallak, Founder and CEO of VAST Data. “That’s what the new AI stack is. It’s being built for models and agents, not people and applications, and data sits at the center of it. The companies building it at the largest scale, for people, agents and now robots, are choosing VAST to anchor it.”
Supply Aligned Through 2029
The scale of data capacity VAST’s partners are delivering is unprecedented, and is now representing a significant percentage of the overall global NAND flash produced for enterprise data centers. At a time of such extreme supply chain pressure, VAST is also now taking steps to ensure the next phase of superintelligent system buildout. Increased flash supply takes years to bring online due to the investments in NAND fabs.
Because VAST is partnered with so many of the world’s AI builders, VAST has unique visibility into where capacity demand is headed. The company has structured agreements with its supply chain partners to align more than 200 exabytes of flash capacity through 2029. This forward planning supports VAST’s scaling objectives for the next several years, maps to the growth outlook of its largest customers and helps the AI clouds, labs, enterprises and government organizations building on the VAST AI OS plan their infrastructure with confidence.
“Planning for hundreds of exabytes isn’t only about protecting our customers’ growth projections,” said Jeff Denworth, Co-Founder of VAST Data. “It’s about keeping flash available to hundreds of clouds, so that every AI builder, not just the largest, has the capacity it needs to build and compete.”
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