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In a digital age powered by AI ‘CEQUENS Bots’ poised to transform business communications in UAE

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CEQUENS Bots

‘CEQUENS Bots’ developed by CEQUENS officially entered the Middle East and international market, marking a revolutionary leap in business communications. The innovative product, which can be integrated into CEQUENS’ all-new Omni-Channel Chat Platform, features over 50 advanced large language models and delivers an exceptional 99.99 per cent quality and performance consistency, enabling businesses to thrive in the competitive business world.

A recent joint report by CEQUENS and MartechVibe, titled ‘The Role of AI in Customer Service’, revealed insights on artificial intelligence (AI) adoption in the UAE. As per the report, 77 per cent of respondents considered scaling up their AI journey, while 23 per cent regarded themselves as an AI-transformed enterprise. Additionally, nearly 100 per cent of respondents are planning to integrate generative AI in their customer service operations. The advanced AI-based solutions offered by CEQUENS simplify customer engagement and enrich human connections, in line with the UAE’s National Artificial Intelligence Strategy 2031, which seeks to position the nation as a leading force in AI integration across key sectors.

Karim Khorshed, CEO of CEQUENS, said: “CEQUENS Bots is yet another milestone in our journey of developing and innovating advanced AI-powered solutions to empower business communications. We target diverse markets, such as the UAE, which is emerging as a leading hub for technology and innovation. As the global AI market is projected to reach USD 1,345.2 billion by 2030, our strategies align seamlessly with the needs of businesses across key industries, including finance, healthcare, retail and logistics. We strive to ensure that businesses achieve the core principles of simplicity, security and seamless integration of latest technological innovations.”

CEQUENS Bots feature a drag and drop bot design, which enables users to create bots effortlessly. It also offers comprehensive integrations, multichannel deployment and interactive button support, ensuring seamless and engaging customer experiences across various channels. Moreover, it can be integrated into CEQUENS’ all-new Omni-Channel Chat Platform, offering businesses a one stop solution for seamless and personalized CX. 

Ahmed Shabrawy, CIO of CEQUENS, said: “In a competitive business world, which is evolving rapidly, AI-powered solutions are becoming essential pillars for success. Our team of experts have consistently worked to establish a robust technical infrastructure that ensures efficiency and productivity.”

Shabrawy added: “Our CEQUENS Bots have been designed with advanced AI capabilities to streamline business communications and enhance customer interaction. The product distinguishes itself from other competitors in the market by offering access to over 50 language models and customisable self-service integration. We are enthusiastic about the potential of our newest release to offer benefits to businesses and ensure business growth and success.”

CEQUENS Bots are poised to be a game-changer for companies across the region and will continue supporting businesses in their journey towards leveraging AI for sustainable growth and excellence.

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NETSCOUT STRENGTHENS OPERATIONAL RESILIENCE OF CRITICAL INFRASTRUCTURE AGAINST AI-DRIVEN, INTERNET-SCALE DDoS ATTACKS

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NETSCOUT® (NASDAQ: NTCT), a leading provider of observability, AIOps, cybersecurity, and DDoS attack protection solutions, today announced continued investments in infrastructure and technology to double its Arbor® Cloud DDoS attack mitigation capacity to 33 Tbps, which is aimed at keeping critical digital services available during DDoS attacks, protecting revenue-generating digital operations, supporting always-on AI-driven businesses, and maintaining customer trust.

This capacity enhancement, coupled with NETSCOUT’s recent acquisition of DDoS network and infrastructure, reinforces the company’s commitment to delivering industry-leading cloud-based DDoS defense at global scale. By fully owning and securing end-to-end control over the platform, NETSCOUT has a clear path to scale innovative, resilient services for customers worldwide. Unlike cloud mitigation services that merely add bandwidth, Arbor Cloud combines global mitigation capacity with global threat intelligence, drawing on NETSCOUT’s unparalleled visibility into real-world internet attack activity. Spanning 16 global scrubbing centers, this significant increase in capacity equips customers with the ability to defend against the growing scale, frequency, and sophistication of DDoS attacks by consistently balancing mitigation capacity across all attack vectors in their environments.

According to Markets and Markets, the DDoS protection market size is expected to continue to grow, driven by increasingly sophisticated attacks and accelerated cloud adoption. Today, multi-vector attacks are the norm. Bad actors are launching more simultaneous attacks as well as quick hit and run attacks, forcing shorter response times from defenders. In addition, mega-botnets like Aisuru and Kimwolf have raised the ceiling on attack sizes with a few attacks approaching or exceeding 30 Tbps. Enterprises and service providers have a compelling need right now to improve the protection levels of their critical digital infrastructure.

“With the increased use of AI, threat actors are targeting organizations whose defenses are vulnerable to the new, more complex DDoS attacks designed to take down critical infrastructure,” stated Carlos Morales, SVP and general manager, Arbor Cloud, NETSCOUT. “As enterprises increasingly rely on AI-powered applications and cloud-native services, while at the same time, attack size and complexity continue to rise, implementing automated and proactive defenses for uninterrupted availability has become a business risk imperative. Arbor Cloud plays a key role in achieving that objective.”

Increasing Arbor Cloud capacity provides significant advantages, including:

  • Greater intelligent mitigation capacity – absorbs and blocks larger volumetric and more sophisticated attacks without losing effectiveness.
  • Multiple threat mitigation – handles multiple concurrent targets (e.g., from carpet bombing attacks) or multiple attack vectors simultaneously.
  • Consistent operational performance – protects critical infrastructure, ensuring capacity does not become a constraint as attack size and frequency increase.
  • Faster stabilization post spikes – acts as a shield wall preventing attacks from reaching customer infrastructure and creating collateral damage that lasts well beyond when the actual attack subsides.
  • Operational confidence – provides added assurance for mission-critical sectors, like financial services, hospitals, retail, and the public sector, which require that protection remains available when legitimate traffic surges and cyberattacks occur simultaneously.

Arbor Cloud plays a critical role as part of NETSCOUT’s multi-layered, adaptive DDoS protection, combining on-premises DDoS defense with cloud-based traffic scrubbing services that are tightly integrated via automated cloud signaling. This hybrid design stops attacks as close to the source as possible while seamlessly absorbing loud volumetric attacks in the cloud. Offering comprehensive global protection, Arbor Cloud is supported by a 24×7 Security Operations Center staffed by NETSCOUT’s DDoS protection experts. The capacity expansion is expected to be fully completed by the end of August 2026.

This investment reinforces NETSCOUT’s long-standing leadership in DDoS protection by combining one of the world’s largest dedicated DDoS mitigation networks with decades of cyber defense expertise, industry-leading threat intelligence, and global Internet visibility. As digital infrastructures continue to evolve rapidly, and AI accelerates both innovation and cyber threats, NETSCOUT remains committed to providing organizations with the scale, intelligence, and operational resilience required to confidently protect what matters most.

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Dynatrace Brings Autonomous Operations to Enterprise AI, Moving from Insight to Action

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Dynatrace (NYSE: DT), the leading AI-powered observability platform, announced major advancements to Dynatrace Intelligence that help automatically resolve incidents, prevent disruptions, and accelerate operations while maintaining the human oversight and governance enterprises require.

Building on the introduction of Dynatrace Intelligence earlier this year, Dynatrace is adding new autonomous agents for incident triage and remediation, and no-code custom agent creation capabilities. The platform is also expanding its ecosystem of integrations, bringing insights directly into the tools and workflows teams already use.

AI systems typically lack the real-time context and controls to make reliable decisions, with most AI initiatives promising automation but often unable to deliver on production goals. Dynatrace addresses this by combining agentic AI with deterministic, real-time understanding of complex environments, creating AI that acts on facts, not guesses.

“Our operations teams are under constant pressure to manage increasingly complex environments while maintaining reliability and speed,” said Angel Marchena, Director of Technical Operations at Western Governors University. “Dynatrace helps us reduce manual effort by providing automation that is grounded in real-time context, which allows our teams to focus on higher-value work while improving operational outcomes.”

How Dynatrace Intelligence Works

Dynatrace Intelligence goes beyond providing answers to acting on them automatically. The release introduces:

  • Autonomous SRE Agent: Triggers autonomously on newly detected problems to determine whether they are part of an existing investigation. If confirmed, the agent enriches the investigation with additional insights and updates the detected problem with a reference to the ongoing investigation.
  • Cloud SRE Agent: Coordinates remediation activities and integrates with agents across AWS, Microsoft Azure, and Google Cloud environments, centralizing findings to provide a single auditable record for autonomous operations.
  • Agent Builder: Enables customers to create and deploy custom AI agents without code, extending autonomous operations to workflows unique to their environments.
  • Enhanced Dynatrace Assist: Newcapabilities bring natural-language investigation and agent-ready workflows to even more users.
  • Expanded Integration Ecosystem: New integrations with hyperscalers like AWS, Azure and Google; enterprise platforms like ServiceNow, Atlassian, and PagerDuty; developer tools and leading AI technologies enable teams to resolve and remediate across the systems they already use.

AI That Acts on Answers, Not Guesses

Unlike approaches that rely primarily on probabilistic outputs, Dynatrace Intelligence grounds every action in deterministic, real-time system understanding. Every action is rooted in environment-specific context and designed to be transparent, auditable, and governed – giving enterprises the confidence to automate increasingly complex operational workflows.

“Most observability platforms stop at data – leaving humans to find answers, determine what to do, and execute,” said Steve Tack, Chief Product Officer at Dynatrace. “With these advancements to Dynatrace Intelligence, we’re helping organizations move from understanding problems to resolving them automatically. By grounding agentic AI in deterministic context, Dynatrace enables enterprises to automate operations with confidence while maintaining governance and control.”

“Enterprises investing in AI-driven observability have an opportunity to turn data into intelligence that translates into trusted, autonomous action,” said Stephen Elliot, Group VP, IDC. “The gap between AI-generated insight and safe, governed execution is one of the biggest concerns; customers need a deterministic, real-time context with automation and auditability to drive trusted and reliable outcomes.”

Cloud SRE Agent, Enhanced Dynatrace Assist, and the expanded integration ecosystem are available to SaaS customers on DPS today. Autonomous SRE Agent and Agent Builder are expected to be available in August.

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GCC Mega Developments Could Generate Up to a Third of Electricity Demand with On-Site Solar, BCG Finds

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Large-scale urban developments across the Gulf could generate up to approximately one-third of their electricity demand while reducing costs by a similar margin, according to a new report from Boston Consulting Group (BCG) on renewable-powered cities.

The report, titled Mega-Projects Powered by Renewables: A Practical Playbook for Saudi Arabia, highlights how integrating solar energy directly into development design can unlock significant economic, environmental, and operational benefits. The findings are based on modelling of large-scale developments in high-irradiance Gulf markets and reflect conditions increasingly common across the region.

While the underlying analysis draws on conditions observed in the Kingdom of Saudi Arabia (KSA), the implications are relevant across GCC mega-developments where high solar irradiance, large master-planned footprints, and evolving self-consumption frameworks create similar opportunities.

As GCC countries accelerate investment in new cities, mixed-use districts, and economic zones, the report identifies on-site renewables as one of the most underutilized levers in shaping cost-efficient and future-ready urban infrastructure. Analysis of large-scale developments in the region shows that up to 35% of electricity demand can be met through on-site solar, depending on design, density, and local regulatory frameworks. These findings suggest that electricity costs could be reduced by a comparable margin, particularly where developers leverage power purchase agreements or energy-as-a-service models requiring no upfront capital investment.

“The region’s mega developments represent a generational opportunity to reshape how we think about urban energy infrastructure,” said Edoardo Geraci, Managing Director & Partner, BCG. “Developers in the region who integrate renewables from the master planning stage are not only reducing their operational costs but also future-proofing their assets against evolving carbon regulations and energy price volatility. The economic case has never been stronger.”

The report reveals that individual assets can achieve meaningful levels of self-sufficiency, a single family villa can meet about 50% of its annual electricity needs, while a mid-rise building with higher load density typically achieves about 15%, depending on design and orientation. These results show that even without additional land, rooftop solar alone can deliver 35 MWh/year for single-family villas and 190 MWh/ year for mid-rise buildings, with substantial gains in both cost efficiency and emissions reductions. Early deployment is already underway across the GCC, with multi-megawatt installations in residential, commercial, and industrial assets demonstrating both technical and commercial viability.

The report challenges three common misconceptions: that solar is too space-intensive for dense urban environments, that it requires prohibitive upfront investment, and that implementation is too complex. In practice, rooftop systems, building-integrated photovoltaics, carports, and shaded structures can be incorporated without additional land, while third-party financing models can remove upfront capital requirements.

“What makes this moment particularly compelling is that the perceived barriers to adoption have largely been dismantled,” said Peter Jameson, Managing Director & Partner, BCG. “Modern solar solutions can be seamlessly integrated into rooftops, facades, and shade structures without compromising architectural vision. Financing innovations have removed upfront capital requirements entirely for many developers. The projects that act now will define the benchmark for sustainable urban development across the region.”

The report emphasizes that beyond economic advantages, renewable energy infrastructure can serve a dual purpose in Gulf developments: generating power while shaping a distinctive urban identity. Solar canopies, building-integrated photovoltaics, and interactive energy features offer developers the opportunity to transform sustainability from background infrastructure into a signature urban asset, enhancing appeal for residents, visitors, and investors. The playbook urges developers to size opportunities early, orchestrate stakeholder alignment from the outset, and embed renewable considerations into master planning to avoid costly retrofits and maximize long-term value.

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