Cover Story
THE DIGITAL AGE ISN’T COMING—IT’S ALREADY HERE
Exclusive Interview with Naji Salameh, CEO, IT Max Global
In an era of rapid technological change, businesses are constantly challenged to stay ahead. In an interview that cuts through the noise of technological buzzwords, Naji Salameh, CEO of IT Max Global, breaks down the complex world of digital transformation, cybersecurity, and technological innovation. Drawing from his company’s experience across the Middle East and Africa, Salameh offers a pragmatic view of how organizations can adapt, secure, and leverage technology to remain competitive in an increasingly digital marketplace.
Your quote, “Success is born out of impact” is powerful, so what kind of impact does IT Max strive to create?
IT Max Global was created with the basic objective of providing high quality solutions that will help our customers increase the revenue or reduce their cost. We aim to be a reliable partner to companies and organizations from both the public and private sectors. We work with our customers to help them cope with the rapid developments in technology and empower them to focus on their core business. To achieve this objective, we have onboarded a team of experts with wide range of expertise. This team works with our customers to create a lasting impact on the way they service their end user customers.
What sets IT Max apart as the most versatile technology partner in the Middle East and Africa?
What distinguishes IT Max from other technology service providers is our exceptional team and strong service-oriented culture. Our team brings deep expertise in the domains we operate in, and we’ve cultivated a culture focused on delivering outstanding service at every touchpoint of the customer journey. This commitment has earned us a reputation for trust and reliability in the market.
How do you approach digital transformation in a way that delivers real business value?
In this day and age where everything is almost turning digital, any company or organization will get left behind without digital transformation. IT Max is well equipped with the expertise, as well as with products and services to help, assist and facilitate such transformation and enable an almost seamless shift to the digital platform. We emphasize not only the infrastructure and tools needed for transformation, but also how AI can be leveraged to automate processes, generate insights, and improve customer experience. We guide clients through the adoption of AI-powered platforms to ensure they maximize efficiency and decision-making accuracy.
Included in that transformation is the training we conduct that will equip our customers with the knowledge and capability to operate more efficiently in the digital world thereby creating better efficiencies and reliability, which in turn adds real business value to our customers.
What are the biggest tech challenges businesses face in the MEA region today?
Among the biggest tech challenges faced by this region is security. In a highly digitalized and online connectivity of business processes, vulnerability to cyber attacks is probably the single biggest tech challenge, not just within the MEA region, but globally. In fact, just recently, the Cybersecurity Council of the UAE Government has confirmed that national cybersecurity systems have successfully thwarted cyberattacks targeting 634 entities, of which 30 are government entities, 13 are private, and the rest fall under other categories. This follows a similar event on January 17, 2025 when UAE cybersecurity systems successfully countered nearly 200,000 daily ransomware attacks. These attacks targeted several strategic sectors in both public and private entities, aiming to breach data and lock digital systems. The authority highlighted that emergency cybersecurity systems, in collaboration with relevant authorities, detected and preemptively countered these cyberattacks, identifying the hackers and their origins.
Another major technology challenge organizations face today is selecting and deploying the right artificial intelligence solution tailored to their specific business needs. The current IT landscape is saturated with a wide array of AI tools and platforms, making it difficult for businesses to navigate and make informed decisions. To tackle this, we have established a dedicated Innovation and AI team that works closely with our customers, guiding them in developing the right strategy and enabling them to fully harness the benefits and competitive advantages of AI.
How does IT Max tailor its solutions to meet unique client needs?
As a Managed Services and Security Services Provider (MSP and MSSP), we prioritize close collaboration with our customers to deeply understand their unique needs and requirements. Our approach starts with gaining a clear insight into their core business and the role technology plays in their daily operations, including how it supports their respective end-user customers.
We then conduct a thorough assessment of their existing technology infrastructure, with a strong focus on identifying vulnerabilities and opportunities for improvement—particularly in areas such as cybersecurity, performance, and scalability. Security is no longer optional; it’s a foundational element of any successful IT strategy, and we ensure our customers are protected against today’s ever-evolving threats.
This comprehensive approach enables us to design and implement tailored technology solutions that drive innovation, strengthen security postures, and accelerate digital transformation. As a result, we help our customers transform their workplaces, enhance operational efficiency, and boost overall productivity. Our unwavering commitment to partnership and results has earned us a remarkable customer retention rate of 99.99%—a true testament to the trust and satisfaction of those we serve.
What does “future-proofing a business” mean in your service approach?
Conscious of the rapid pace at which technology evolves, we ensure that the technology solutions we provide to customers have the flexibility and adaptability to keep pace with any future enhancements. This enables us and our customers to easily integrate or maybe even upgrade to any new developments that may arise at any time.
Future-proofing means building scalable, adaptable solutions that can evolve with the market. Whether it’s preparing for future integrations, new security threats, or emerging technologies, our solutions are designed with longevity and agility in mind.
What’s your vision for IT Max Global in the next 3-5 years?
Our vision in the next three to five years is anchored upon our mission to empower private and public organizations with IT solutions, managed services and digital transformation, so as to provide them with the bandwidth to focus on their core business. Through our success in our mission, will we be able to achieve our aspiration of becoming a leading, integrated technology partner that impacts customers with innovative solutions across all industries. So, in the next three to five years, our focus is to remain steadfast on our mission and service delivery excellence to customers in order to realize our aspiration of being the preferred technology partner of both the private and public sectors.
How important is it for companies like IT Max to champion women leaders in tech, and how are you contributing to that cause?
Gender equality is very important for IT Max. And for us, this is all about creating opportunities for personal and professional growth for everyone regardless of gender. Championing women in technology is not just something that women themselves must espouse. There must be a conscious and collective effort of everybody within the IT Max family to ensure that leadership opportunities in technology are available for everyone, again, regardless of gender or race. Accordingly, we at IT Max have built and nurtured a work culture that promotes such efforts and are proud to say that women at IT Max occupy key management positions and have been instrumental, not just in our success, but more importantly in the success and growth of our customers’ businesses.
Lastly, what’s your advice to companies beginning their digital transformation journey?
Start now. The digital age isn’t coming—it’s already here. Companies that delay transformation risk falling behind in today’s fast-paced and highly competitive environment. My advice is to begin with a clear understanding of your business goals and customer needs. Then, engage a partner who can guide you through the journey. At IT Max, we’re ready to walk that path with you—from strategy to implementation to training. Our role is to make transformation manageable, measurable, and meaningful. Increasingly, this includes helping organizations leverage AI-powered solutions—from intelligent automation and predictive analytics to enhanced customer experiences—ensuring that technology not only supports but amplifies business outcomes.
Automotive
Inside XPENG Brand Night: AI Mobility Lands Centre Stage in Dubai
On 2 November 2026, XPENG and Gulf Star Motors put Physical AI, flagship SUVs and design culture in front of UAE guests.
Here is what the Brand Night and New Product Launch felt like from the floor.
Dubai has seen plenty of smart EV launches. Fewer evenings try to stage the whole idea of AI mobility in one room: cars, software, design language and a glimpse of what comes after the road.
On 2 November 2026, that is what XPENG Brand Night and New Product Launch set out to do, hosted with Gulf Star Motors, a subsidiary of Ali and Sons and the official distributor of XPENG in the UAE.
The brief was clear from the moment the programme began. This was not only a reveal of two SUVs. It was a statement that XPENG wants UAE buyers to see the brand as a technology company that happens to make cars, and that Dubai remains the beachhead for that story.
Two Flagships, One UAE Brief
The headline products were the G9L and the GX, both presented for UAE customers. XPENG positions the G9L as its Next-Gen AI Flagship SUV, offered with battery-electric and Kunpeng Super Range Extender powertrains. Official materials cite an overall length of 5,120 mm and a wheelbase of 3,100 mm, with an AI cockpit and advanced driver-assistance technologies aimed at local buyers who want flagship presence without giving up software-led features.
The GX, XPENG’s full-size six-seat flagship SUV, was shown with the same dual choice: battery-electric and Kunpeng Super Range Extender. XPENG quotes a pure-electric range of up to 430 km and a combined range of up to 1,585 km for the Super Range Extender configuration on an 800V architecture, a pairing that speaks directly to UAE driving: long distances, summer loads, and the need for range confidence beyond the city.
The GX also carries the computing story that XPENG wants associated with its upper models: Turing AI computing of up to 3,000 TOPS and the VLA 2.0 intelligent-driving system, framed here as advanced driver assistance and an AI-powered cabin rather than science fiction. On the night, that distinction mattered. Guests were not asked to believe in a driverless future in the abstract. They were asked to look at hardware and interfaces that already sit in production-bound products.
Beyond the Unveil
The programme deliberately stretched past a spotlight moment. Guests experienced the GX in person, a useful reminder that the model has already drawn strong UAE interest, with more than 500 confirmed orders reported ahead of launch. In a market that can be sceptical of new EV brands until the ownership story feels solid, that pre-launch demand figure is part of the narrative as much as any stage lighting.
Workshops on XPENG’s Vital Flow design language sat alongside the metal. Vital Flow, inspired by Design VP JuanMa Lopez, formerly Head of Exterior Design at Ferrari, emphasises flowing, muscular surfaces that look alive even when a vehicle is standing still. For a UAE audience used to premium sheet-metal theatre, the pitch was less about ornament and more about motion held in stillness, a design line that tries to make technology feel intentional rather than bolted on.
There was also a session on XPENG’s flying car programme, the piece of the evening that most clearly connects Brand Night to the brand’s Physical AI agenda of intelligent vehicles and advanced air mobility. It is the kind of slot that can tip into hype. On this programme it was presented as part of a wider stack, not as a separate circus act.
Physical AI, Explained for Dubai
Dubai Brand Night brings XPENG’s ‘Physical AI for All’ vision to the region, with the GX and G9L showcasing how intelligent mobility and Kunpeng Range Extender technology can meet the demands of long-distance driving in the region’s challenging climate..
Dr. Brian Gu, Vice Chairman and President, XPENG

That climate line is not decorative copy in the UAE. Heat, highway pace and uneven charging density still shape purchase decisions, which is why range-extender messaging sits so comfortably next to pure-electric talk here.
The phrase Physical AI can sound abstract until you hear it next to concrete products. On Brand Night it meant AI cars with serious onboard compute, a design system with a named chief, and air-mobility ambitions shown in the same programme as showroom SUVs. Whether every guest left fluent in the jargon is beside the point. The structure of the evening forced the association: software, design and future mobility were not side rooms. They were the spine.
A Local Network Behind the Night
XPENG did not arrive in Dubai as a stranger. The UAE was XPENG’s first market in the GCC. The company announced its UAE partnership in February 2024 and opened the market on 19 October 2024 with the G6 and G9. Gulf Star Motors has since established showrooms on Sheikh Zayed Road in Dubai and in Abu Dhabi, the retail footprint that makes a Brand Night feel like a continuation rather than a cold start.
After-sales has been part of that story too. XPENG’s first Middle East spare-parts warehouse in Jebel Ali Free Zone was inaugurated on 15 October 2025.
XPENG’s rapid growth across the Middle East is being supported by a robust logistics foundation, with the Dubai hub enabling timely parts supply and faster response to local customer needs — an important factor in building long-term confidence in the brand.
Ken Wang, General Manager and Managing Director, XPENG Middle East, Africa and Caucasia
Why the UAE Timing Fits
The Brand Night and New Product Launch arrives as the UAE continues to lead the GCC on electric-mobility readiness. According to Arthur D. Little’s GEMRIX 2026 as reported by WAM, the UAE ranked first among GCC markets and 22nd globally, with electric vehicles accounting for around 9 percent of new vehicle sales in 2025, about 2,800 charging points nationwide, and a national ambition for electric and hybrid vehicles to make up 50 percent of vehicles on its roads by 2050.
Dubai aims for electric vehicles to represent more than 15 percent of its fleet by 2030. The Brand Night and New Product Launch sits within that national drive under the UAE Net Zero 2050 Strategy.
Those numbers do not make any single launch inevitable. They do explain why a night built around AI mobility, long-range electrified SUVs and after-sales confidence can land cleanly here. Net Zero 2050 is policy context. Brand Night was product and persuasion.
What Stayed With Us
Leave the slogans aside and the evening still had a practical shape. Two SUVs for UAE customers. A design language with a named lead. A flying-car session that kept Physical AI from sounding like a brochure heading alone. A distributor network already on Sheikh Zayed Road and in Abu Dhabi, with a JAFZA parts hub behind it.
Through Gulf Star Motors, XPENG Brand Night and New Product Launch strengthens the brand’s offer of AI-enabled, long-range electrified SUVs for customers across the UAE. The cars will still have to win in traffic, heat and service bays. On 2 November, the brand at least made sure the UAE saw the wider system it wants those cars to sit inside.
Automotive
Chinese Cars Are Reshaping the GCC Market, but Resale Value Could Be the Next Battleground
The GCC automotive market is undergoing a significant transformation. Chinese manufacturers are expanding their presence, established brands are navigating supply chain disruptions, and consumers are reassessing the economics of vehicle ownership.

At Keyloop Fusion Live Dubai, Srijith KN, spoke with Nour Abu-Safe, Head of Insights & Analytics at AutoData Middle East, about the changing competitive landscape, the impact of regional logistics challenges, and the opportunities emerging for automotive retailers.
Drawing on market intelligence, vehicle valuation data and industry research, she explains why technology alone may not guarantee long-term customer loyalty, why hybrids currently offer stronger residual value, and why the next major opportunity for dealerships could lie in pre-owned Chinese SUVs.
How are disruptions around the Strait of Hormuz affecting established automotive brands, and could the market changes become permanent?
Initially, many believed the disruption would be temporary. However, the data is beginning to show that market conditions are solidifying and businesses are adapting.
Traditional manufacturers, particularly Japanese brands such as Toyota, Nissan and Lexus, are experiencing challenges getting inventory into the region.
Chinese manufacturers have been more agile because several operate their own vehicle carrier fleets and logistics networks. This has allowed them to establish alternative routes into the GCC.
We have seen a 90% reduction in Japanese vehicle imports into the region, linked to the disruption around the Strait of Hormuz.
Alternative routes through ports outside the Gulf and via the Red Sea and Saudi Arabia are increasingly being used. However, these arrangements are creating delays, with vehicles now taking approximately six to eight weeks to reach showrooms.
The important development is that the market is adapting. Some of the alternative logistics routes established during this period could remain in use for years to come.
Are Chinese automotive brands attracting an entirely new generation of buyers, or are they winning customers away from established manufacturers?
It is a combination of both.
Younger consumers, particularly those between 19 and 30, are increasingly attracted to Chinese vehicles because of their styling, advanced technology, competitive pricing and safety features.
For younger families, especially those entering parenthood, these features can be important purchasing considerations.
Chinese vehicles also tend to offer attractive warranty and servicing packages, making them appealing to consumers who want to reduce their overall ownership costs.
Older buyers, particularly those in their 40s and 50s, generally demonstrate stronger loyalty towards established manufacturers and premium brands.
However, Chinese manufacturers are increasingly entering the premium segment as well, and we are beginning to see them capture some of that market share.
These demographic observations are also supported by consumer research, including studies published by YouGov, which we reference in our market analysis.
Chinese vehicles are becoming increasingly sophisticated. But can manufacturers sustain customer loyalty when technology evolves so quickly?
This is one of the most interesting challenges facing Chinese manufacturers.
Advanced technology is a powerful selling point. It looks attractive in marketing materials and helps manufacturers differentiate their vehicles.
However, rapid technological advancement also accelerates depreciation.
When a manufacturer introduces a significantly improved model within a short period, previous model-year vehicles can quickly appear outdated. That creates challenges for residual values and the used-car market.
For dealerships, the opportunity is to identify vehicles that offer a balance between modern technology and proven, practical features.
Hybrid vehicles are an interesting example because they combine improved efficiency with familiar internal combustion technology.
A vehicle that balances innovation with long-term usability may be better positioned to retain customers over five to ten years than one that depends primarily on the latest technology.
Chinese manufacturers are doing many things well, but the next few years will reveal how effectively they manage this challenge.
With affordability becoming increasingly important, how are vehicle financing and leasing models evolving across the GCC?
Vehicle demand remains present, and manufacturers have found ways to maintain supply despite the disruptions.
However, we could see greater pressure on consumer finances over the coming year.
That creates opportunities for financing and leasing providers.
Financing offers with zero down payment are becoming particularly relevant for buyers who may not have sufficient funds available for a substantial upfront payment.
On the leasing side, some operators are reporting demand increases of approximately 30% to 35%.
Consumers still need vehicles for everyday mobility, but some are becoming more reluctant to take on the financial commitment and risk associated with outright ownership.
Leasing offers an alternative that can address those concerns.
What is the biggest opportunity dealerships may be overlooking today that could become particularly important in 2027?
Used Chinese SUVs.
SUVs represent the largest vehicle body-type segment in the region, and the growing population of Chinese SUVs creates a significant opportunity for dealerships.
The first owner typically absorbs much of the vehicle’s depreciation during the initial two to three years. In some cases, that depreciation could be around 50%.
For dealerships, this creates an opportunity to develop certified pre-owned programmes around relatively young Chinese SUVs.
A three-year-old vehicle may still be in excellent condition and covered by its original warranty or service package.
If dealerships can price these vehicles correctly, they can attract buyers who cannot afford a brand-new SUV but still want a modern, well-equipped vehicle.
This could become an important growth segment for the automotive retail industry.
For consumers considering a vehicle purchase today, which offers the strongest proposition: petrol, hybrid, electric or a competitively priced Chinese vehicle?
There is no single answer because the decision depends on individual priorities.
However, when we compare petrol, hybrid and electric vehicles, our current data indicates that hybrids retain their value best.
They offer fuel efficiency while maintaining the familiarity and convenience of an internal combustion engine.
For buyers concerned about long-term value, that makes hybrids particularly attractive.
Chinese manufacturers, meanwhile, are becoming increasingly competitive on design, pricing and technology.
Vehicles such as the ROX 01 and Jetour G700 demonstrate how Chinese brands are entering segments traditionally dominated by established SUVs such as the Toyota Land Cruiser and Nissan Patrol.
The competitive landscape is changing considerably.
One particularly interesting insight from our latest data is that 48% of the new 2027-model vehicles arriving in the UAE are Chinese brands.
That tells us how aggressively these manufacturers are planning their product introductions, expanding supply and positioning themselves to attract both new and existing automotive customers.
The next few years will be particularly interesting as these changes reshape the balance between established manufacturers and emerging competitors.
Cover Story
The AI Learning Dilemma: Better Answers, But Better Thinkers?
As artificial intelligence becomes embedded in higher education, universities face a growing challenge: ensuring that students develop independent thinking rather than simply producing polished AI-assisted work. From rethinking assessments to preserving the value of intellectual effort, the conversation is shifting towards what Turnitin calls learning integrity.
In this interview with Amal Dimashki – Regional Director, MENAT & Pakistan, Turnitin explores how institutions can balance AI adoption with critical thinking, meaningful assessment and the development of essential learning skills.

Students are becoming increasingly comfortable prompting AI, but how can universities ensure they are still developing independent reasoning and critical thinking rather than simply producing better AI-assisted answers?
Prompting is becoming an important skill, but being able to write a sophisticated prompt is not the same as being able to think critically.
AI can be a very effective learning partner. It can help students brainstorm, explore different perspectives, challenge an argument or receive feedback on something they have written. But students still need to do the cognitive heavy lifting. If they simply prompt AI for an answer and then refine that answer until it looks better, we may improve the quality of the output without necessarily developing the student’s thinking.
This is why AI literacy needs to go beyond teaching students how to prompt. Students need to learn how to critically evaluate AI-generated content, verify information and sources, question what they are given and make their own judgments about the output. Turnitin’s guidance on responsible prompting encourages students to engage with AI iteratively and interrogate its responses rather than simply accepting what it produces.
We want students to use AI as a learning partner while remaining actively engaged in the learning process and taking ownership of the work they produce. Turnitin’s guidance to students reinforces this by encouraging them to ensure that the majority of their work remains their original thinking.
Universities therefore need to develop AI literacy alongside critical thinking and independent judgment, so that becoming better at using AI does not come at the expense of developing the skills students are there to learn.
What should a modern assessment look like if institutions want to measure a student’s actual understanding rather than just the quality of the final submitted work?
In an AI-enabled environment, assessing only the final product gives us a limited view of whether learning actually took place. A polished final submission does not necessarily tell us how the student arrived there.
This is where a process-based approach to assessment becomes increasingly important. Educators can build meaningful checkpoints into the learning journey through outlines, drafts, formative feedback, revisions and reflection. This allows them to see how the student’s thinking developed, how they responded to feedback and where they may need additional support. Turnitin’s multipart assignments, for example, are designed around structured checkpoints for guidance and reflection throughout the writing process.
At Turnitin, we refer to the broader framework behind this as learning integrity. It expands traditional academic integrity by placing greater emphasis on the integrity of the learning process and ensuring that students are doing the work necessary to learn and develop.
It brings us back to a familiar principle: “show your work.” Greater visibility into drafts, revisions and the development of ideas gives educators richer evidence of how a student approached the assignment rather than relying on a single snapshot at the end. Turnitin Clarity, for example, provides visibility into how students develop their work from ideation through to final submission.
This does not mean making every assessment more complicated. It means designing assessment around the learning objective and creating opportunities for students to demonstrate that they have developed the skills being assessed.
The final submission will continue to matter, but it can be considered alongside evidence of the learning process that produced it.
AI makes it possible to get answers, summaries and explanations almost instantly. Do you worry that this could reduce students’ ability to sustain attention, read deeply and work through difficult material without immediate assistance?
There is certainly a risk, and students themselves recognise it. Turnitin’s research found that 64% of students are concerned that the use of AI in education may be shortcutting their learning.
Learning should not become a completely frictionless process. Researching a subject, developing a point of view, articulating ideas with evidence, editing and working through something difficult all require effort, and some of that effort is where learning happens.
Turnitin refers to this through the concept of “productive struggle.” Cognitive growth and long-term retention require students to engage with difficulty rather than having every challenge immediately removed for them.
That does not mean students should struggle without support. AI can provide guidance and feedback throughout the learning process. Turnitin Clarity’s AI Assistant, for example, is designed to prompt reflection and support students throughout their writing without generating the full response for them.
As AI becomes more capable, preserving productive struggle will become increasingly important. We want students to benefit from the support AI can provide without removing the effort involved in developing knowledge and skills.
4. Looking ahead, how do you see the role of academic integrity evolving as AI becomes embedded in writing, research and learning, and what will universities need to change over the next few years?
Academic integrity will remain fundamental, but its role is expanding as AI becomes embedded in learning.
At Turnitin, we describe this evolution through learning integrity, a proactive expansion of traditional academic integrity that places greater emphasis on the integrity of the learning process. It reflects the need to understand how students are developing their work and ensure they are developing the skills their education is intended to build.
Over the next few years, universities will need to translate this into practice. AI governance needs to provide educators with clear guidance, while recognising that responsible AI use will not look the same across every subject or assessment. Turnitin’s learning integrity framework recognises a spectrum ranging from no AI in some contexts to defined AI use cases and more open use in others.
Educators will also need greater agency over how AI is introduced into teaching and assessment. Turnitin’s latest Learning Integrity Insights found that AI decision-making is moving closer to faculty and teaching and learning leaders, while educators are asking for education-specific AI that is flexible enough to reflect how they actually teach and design assignments.
Technology therefore needs to adapt to pedagogy, rather than pedagogy adapting to the technology. This is the principle behind Turnitin Clarity’s configurable AI settings, which allow educators to determine the level and type of AI support appropriate for an individual assignment.
Over the next few years, universities will need to bring these pieces together: clear AI governance, greater educator agency, assessment practices that support learning integrity, and technology designed around the needs of teaching and learning.
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