Cover Story
THE DIGITAL AGE ISN’T COMING—IT’S ALREADY HERE
Exclusive Interview with Naji Salameh, CEO, IT Max Global
In an era of rapid technological change, businesses are constantly challenged to stay ahead. In an interview that cuts through the noise of technological buzzwords, Naji Salameh, CEO of IT Max Global, breaks down the complex world of digital transformation, cybersecurity, and technological innovation. Drawing from his company’s experience across the Middle East and Africa, Salameh offers a pragmatic view of how organizations can adapt, secure, and leverage technology to remain competitive in an increasingly digital marketplace.
Your quote, “Success is born out of impact” is powerful, so what kind of impact does IT Max strive to create?
IT Max Global was created with the basic objective of providing high quality solutions that will help our customers increase the revenue or reduce their cost. We aim to be a reliable partner to companies and organizations from both the public and private sectors. We work with our customers to help them cope with the rapid developments in technology and empower them to focus on their core business. To achieve this objective, we have onboarded a team of experts with wide range of expertise. This team works with our customers to create a lasting impact on the way they service their end user customers.
What sets IT Max apart as the most versatile technology partner in the Middle East and Africa?
What distinguishes IT Max from other technology service providers is our exceptional team and strong service-oriented culture. Our team brings deep expertise in the domains we operate in, and we’ve cultivated a culture focused on delivering outstanding service at every touchpoint of the customer journey. This commitment has earned us a reputation for trust and reliability in the market.
How do you approach digital transformation in a way that delivers real business value?
In this day and age where everything is almost turning digital, any company or organization will get left behind without digital transformation. IT Max is well equipped with the expertise, as well as with products and services to help, assist and facilitate such transformation and enable an almost seamless shift to the digital platform. We emphasize not only the infrastructure and tools needed for transformation, but also how AI can be leveraged to automate processes, generate insights, and improve customer experience. We guide clients through the adoption of AI-powered platforms to ensure they maximize efficiency and decision-making accuracy.
Included in that transformation is the training we conduct that will equip our customers with the knowledge and capability to operate more efficiently in the digital world thereby creating better efficiencies and reliability, which in turn adds real business value to our customers.
What are the biggest tech challenges businesses face in the MEA region today?
Among the biggest tech challenges faced by this region is security. In a highly digitalized and online connectivity of business processes, vulnerability to cyber attacks is probably the single biggest tech challenge, not just within the MEA region, but globally. In fact, just recently, the Cybersecurity Council of the UAE Government has confirmed that national cybersecurity systems have successfully thwarted cyberattacks targeting 634 entities, of which 30 are government entities, 13 are private, and the rest fall under other categories. This follows a similar event on January 17, 2025 when UAE cybersecurity systems successfully countered nearly 200,000 daily ransomware attacks. These attacks targeted several strategic sectors in both public and private entities, aiming to breach data and lock digital systems. The authority highlighted that emergency cybersecurity systems, in collaboration with relevant authorities, detected and preemptively countered these cyberattacks, identifying the hackers and their origins.
Another major technology challenge organizations face today is selecting and deploying the right artificial intelligence solution tailored to their specific business needs. The current IT landscape is saturated with a wide array of AI tools and platforms, making it difficult for businesses to navigate and make informed decisions. To tackle this, we have established a dedicated Innovation and AI team that works closely with our customers, guiding them in developing the right strategy and enabling them to fully harness the benefits and competitive advantages of AI.
How does IT Max tailor its solutions to meet unique client needs?
As a Managed Services and Security Services Provider (MSP and MSSP), we prioritize close collaboration with our customers to deeply understand their unique needs and requirements. Our approach starts with gaining a clear insight into their core business and the role technology plays in their daily operations, including how it supports their respective end-user customers.
We then conduct a thorough assessment of their existing technology infrastructure, with a strong focus on identifying vulnerabilities and opportunities for improvement—particularly in areas such as cybersecurity, performance, and scalability. Security is no longer optional; it’s a foundational element of any successful IT strategy, and we ensure our customers are protected against today’s ever-evolving threats.
This comprehensive approach enables us to design and implement tailored technology solutions that drive innovation, strengthen security postures, and accelerate digital transformation. As a result, we help our customers transform their workplaces, enhance operational efficiency, and boost overall productivity. Our unwavering commitment to partnership and results has earned us a remarkable customer retention rate of 99.99%—a true testament to the trust and satisfaction of those we serve.
What does “future-proofing a business” mean in your service approach?
Conscious of the rapid pace at which technology evolves, we ensure that the technology solutions we provide to customers have the flexibility and adaptability to keep pace with any future enhancements. This enables us and our customers to easily integrate or maybe even upgrade to any new developments that may arise at any time.
Future-proofing means building scalable, adaptable solutions that can evolve with the market. Whether it’s preparing for future integrations, new security threats, or emerging technologies, our solutions are designed with longevity and agility in mind.
What’s your vision for IT Max Global in the next 3-5 years?
Our vision in the next three to five years is anchored upon our mission to empower private and public organizations with IT solutions, managed services and digital transformation, so as to provide them with the bandwidth to focus on their core business. Through our success in our mission, will we be able to achieve our aspiration of becoming a leading, integrated technology partner that impacts customers with innovative solutions across all industries. So, in the next three to five years, our focus is to remain steadfast on our mission and service delivery excellence to customers in order to realize our aspiration of being the preferred technology partner of both the private and public sectors.
How important is it for companies like IT Max to champion women leaders in tech, and how are you contributing to that cause?
Gender equality is very important for IT Max. And for us, this is all about creating opportunities for personal and professional growth for everyone regardless of gender. Championing women in technology is not just something that women themselves must espouse. There must be a conscious and collective effort of everybody within the IT Max family to ensure that leadership opportunities in technology are available for everyone, again, regardless of gender or race. Accordingly, we at IT Max have built and nurtured a work culture that promotes such efforts and are proud to say that women at IT Max occupy key management positions and have been instrumental, not just in our success, but more importantly in the success and growth of our customers’ businesses.
Lastly, what’s your advice to companies beginning their digital transformation journey?
Start now. The digital age isn’t coming—it’s already here. Companies that delay transformation risk falling behind in today’s fast-paced and highly competitive environment. My advice is to begin with a clear understanding of your business goals and customer needs. Then, engage a partner who can guide you through the journey. At IT Max, we’re ready to walk that path with you—from strategy to implementation to training. Our role is to make transformation manageable, measurable, and meaningful. Increasingly, this includes helping organizations leverage AI-powered solutions—from intelligent automation and predictive analytics to enhanced customer experiences—ensuring that technology not only supports but amplifies business outcomes.
Cover Story
Hisense doubles down on localisation, supply chains, and smart living in the Middle East
As the Middle East accelerates its push toward becoming a digital economy, global consumer electronics brands are being forced to rethink their role beyond simply selling devices. For Hisense, that shift is already underway.

From building connected living ecosystems to strengthening regional manufacturing and R&D, the company is positioning itself not just as a technology provider, but as a long-term partner in the region’s transformation.
In this conversation, Jason Ou, President of Hisense Middle East, Africa and India, outlines how localisation, supply chain investments, and a sharper focus on consumer relevance are shaping the company’s next phase of growth in the region—and why the Middle East is emerging as more than just a consumption market.
The region is increasingly positioning itself as a hub for digital economies. How can consumer electronics brands contribute to this broader transformation beyond simply selling devices?
Consumer electronics brands today play a much bigger role than just providing devices. Our real impact comes from shaping how people live in an increasingly digital world. At Hisense, we focus on anticipating consumer shifts and building our innovation around the needs of modern, connected lifestyles. It’s not only about technology, but about how that technology integrates seamlessly into everyday life.
We see this clearly through connected living. A TV today is no longer just a screen, it becomes part of a wider ecosystem, connecting with appliances, enabling intuitive control, and helping consumers manage comfort, energy, and daily routines more efficiently. At the same time, localization is key. Through regional R&D, partnerships, and a stronger presence on the ground, we ensure our innovation is relevant to local lifestyles and market realities. Ultimately, our role is to translate innovation into meaningful, practical value, supporting the region’s digital transformation in a way that is tangible for both consumers and communities.
Technology companies often struggle between being engineering-led and market-led. How does Hisense maintain that balance internally?
For us, it is not a question of choosing between engineering-led or market-led. The strongest companies are built on both, working hand in hand. At Hisense, we combine strong engineering capabilities with a deep understanding of consumer needs and local markets. Our innovation is driven by technology, but always shaped by how people actually live, interact, and use our products. We focus on one simple principle: every innovation must translate into a better user experience. That is where engineering excellence meets real market relevance, allowing us to stay both forward-looking and grounded in consumer value.
You have led Hisense’s expansion in the Middle East through a period of rapid technological change. What leadership principles have helped you balance global innovation with local market realities in this region?
The starting point has always been staying true to Hisense’s vision and values. That gives us a clear direction, especially during periods of rapid change. The second element is people and partnerships. Building the right team on the ground, and working with the right partners, has been essential to understanding the region and executing effectively across markets.
Third is localization with discipline. While we benefit from strong global innovation, success in this region comes from adapting that innovation to local lifestyles, climate, and consumer expectations in a consistent and structured way. And finally, long-term commitment. We have approached the Middle East as a strategic growth market, continuing to invest in technology, operations, and relationships. That long-term view allows us to balance global ambition with local relevance and build sustainable growth over time.
As most global supply chains and manufacturing ecosystems for consumer electronics remain concentrated outside the Middle East, what role do you see the region playing in the future production and innovation landscape of this industry?
I believe the region will play a much bigger role over time, especially as a center for localization, strategic manufacturing, regional distribution, and application-led innovation. We are already seeing that evolve. Hisense has been strengthening its regional manufacturing footprint, including operations in Algeria and Egypt, alongside localized R&D in Dubai. Our recent export milestone from Algeria into Egypt and Tunisia shows that the region is not only a consumption market, but increasingly part of a broader industrial and supply-chain ecosystem.
Going forward, I see the Middle East and wider MENA region becoming more important in three areas: as a faster response hub for regional supply and customization; as a testing ground for technologies suited to local environmental and lifestyle conditions; and as a bridge between global innovation and emerging-market demand. The opportunity is not just to manufacture more, but to shape products and solutions that are more relevant to this part of the world.
If we fast forward ten years, what will the concept of “home entertainment” look like compared to today?
We are currently witnessing a significant wave of innovation, particularly driven by AI capabilities. I believe this will continue to evolve, becoming smarter, more intuitive, and more seamlessly integrated into everyday life. Home entertainment will not only improve in terms of quality, with better visuals, sound, and performance, but it will also become more personalized and adaptive to each user.
At the same time, we will see more robotic and automated technologies becoming part of the home, supporting everyday tasks and enhancing convenience, creating a more connected and intelligent living environment. Ultimately, the experience will shift from simply watching content to enjoying a smarter, more immersive, and fully integrated home experience.
Finally, if you had to describe the next chapter of Hisense in the Middle East in one word, what would it be and why?
Reliable. We aim to become the most reliable brand in the region, in line with our longterm vision. This means continuously strengthening our position across technology development and market penetration, while keeping consumer needs at the center of everything we do. At the same time, we will further invest in localized solutions to ensure our innovation remains relevant, practical, and impactful for the region.
Cover Story
AI Moves from Experiment to Essential in UAE’s Advertising Landscape

From content creation to media buying, artificial intelligence is quietly reshaping how campaigns are built, delivered, and optimised across the GCC.
In the UAE and across the GCC, artificial intelligence has moved well beyond the stage of experimentation. What was once a buzzword discussed in boardrooms is now deeply embedded in the day-to-day execution of advertising. Brands are no longer testing AI—they are relying on it to run campaigns, generate content, and make increasingly precise decisions about audience targeting and timing.
On the creative front, the shift is particularly visible. AI-powered tools are now capable of producing ad copy, visuals, and even short-form video content at a pace that would have been unthinkable just a few years ago. For marketers operating in a market like the UAE—where campaigns often need to speak to audiences in both English and Arabic, while also resonating across a diverse mix of nationalities, this level of speed and adaptability is more than a convenience. It is becoming a necessity.
Behind the scenes, machine learning has also transformed how media buying is approached. Traditional methods that relied heavily on instinct or retrospective performance reports are steadily being replaced by systems that analyse audience behaviour in real time. These platforms continuously optimise campaign performance, adjusting budgets and placements based on how users interact with content.
In the UAE’s PR ecosystem, brands are already leveraging platforms such as Meltwater, Brandwatch, and Sprout Social to better understand media performance, audience sentiment, and the broader buying landscape.

A practical example of this shift can be seen in platforms like Skyscanner, where advertising systems respond dynamically to user intent. Instead of targeting broad demographic groups, campaigns are triggered by actual search behaviour and travel patterns, allowing for more relevant and timely engagement.
AI is also influencing emerging advertising formats. Digital billboards, for instance, are becoming more responsive, using live data inputs to tailor content based on factors such as time of day, location, and audience movement. Similarly, augmented reality experiences are beginning to incorporate behavioural insights, offering more contextual and interactive brand engagements.
Looking ahead, the trajectory appears clear. Advertising is moving towards deeper automation, more intelligent recommendations, and tighter integration between creative tools and analytics platforms. The industry is shifting from a model centred on broadcasting messages to one that focuses on responding to audiences in real time, with context and precision.
In this evolving landscape, AI is no longer just an enabler, it is becoming the foundation on which modern advertising is built.
Cover Story
SHAPING THE SKYLINE: HOW GCC MARKETS ARE REDEFINING ARCHITECTURE IN 2026
Mohamed Fiaz Khazi, Entrepreneur & Managing Director, Euro Systems
Architecture across the GCC is entering a more demanding phase, shaped by the realities of day-to-day operation. For much of the past decade, design ambition was defined by scale, visibility, and speed. Towers rose quickly, façades grew lighter, and skylines transformed almost overnight. In 2026, the focus has shifted to how buildings perform over time and the quality of experience they deliver to occupants.
This evolution reflects a more mature, performance-driven market while maintaining bold design. Questions around energy use, occupant comfort, maintenance, and durability are now central to architectural decision-making. In a region shaped by heat, dust, and intense solar exposure, design intent carries weight only when it is supported by systems capable of delivering consistent performance over time.
A changing regional approach
Façades illustrate this shift particularly clearly. Glass-heavy architecture remains integral to the region’s visual language, yet it is now approached with greater technical intent. Solar control, shading, acoustic performance, and automation are increasingly considered as parts of a unified strategy rather than isolated design features.
Industry studies consistently show that external shading devices, such as louvers and overhangs, can significantly reduce solar heat gain before it enters the building envelope, lowering cooling demand in the process. Fully shaded glazed areas further reduce thermal loads, easing pressure on mechanical systems while improving internal comfort.
While this performance-led direction is shared across the GCC, each market is responding in its own way.
In the UAE, architectural expression continues to take center stage. Landmark developments, hospitality projects, and mixed-use districts place strong emphasis on experience and identity. What has changed is the level of coordination behind the scenes. Façades are now expected to deliver daylight and transparency without introducing glare or thermal instability. Shading and glazing strategies are increasingly developed together, allowing design ambition to be preserved while meeting operational requirements.
Saudi Arabia presents a different dynamic. Here, scale and speed dominate, with large-scale developments and giga-projects compressing timelines and increasing complexity. In such an environment, fragmented decisions quickly translate into operational challenges. Architecture in the Kingdom is therefore being shaped by early integration, industrialized delivery, and lifecycle planning, where performance and repeatability become essential to building at scale. Research from McKinsey reinforces this approach, showing that large capital projects perform more reliably when coordination replaces siloed decision-making.
Qatar occupies a distinct position between these two models. Following a period of rapid delivery, focus has shifted toward longevity, sustainability, and adaptability. Buildings are expected to operate efficiently over decades and align closely with national sustainability frameworks. Façade performance, shading strategies, and acoustic control are increasingly specified for their contribution to long-term asset value and occupant well-being.
Technology integration
Technology underpins much of this evolution. Smart shading, responsive glazing, and integrated control systems are now practical tools for managing daylight, reducing glare, and stabilizing interior conditions. By reducing solar radiation before it reaches the glazing, external shading delivers measurable performance benefits in high-sun environments.
When façade strategies are developed early and embedded into the design process, materials, structure, and systems align more naturally. The result is architecture that feels deliberate in appearance and dependable in operation.
An operational view
The next wave of GCC projects will approach architecture as a dynamic system, ensuring long-term efficiency and reliability. Design ambition will remain high, but it will be matched by discipline in execution. Integration will increasingly define the process, particularly on complex and large-scale developments, with performance considered alongside form from the outset.
This shift represents meaningful progress. It reflects a region learning from experience and raising its own standards. The skyline will continue to evolve, but its true measure will lie in buildings that remain comfortable, efficient, and resilient long after the initial excitement has passed.
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