Hospitality

We Don’t Just Tick Boxes; We Build a Culture of Food Safety and Sustainability

Published

5 months ago

February 19, 2025

Exclusive interview with Soniya Ashar, Founder, NutriCal

Congratulations on NutriCal’s contribution to Armani/Mediterraneo’s success in the DM Food Elite Programme! Can you share how NutriCal became involved with this prestigious initiative?

Thank you so much! We’re incredibly proud to have been a part of Armani/Mediterraneo’s journey in the DM Food Elite Programme. While NutriCal played a key role, credit equally goes to Emaar Hospitality and their forward-thinking team—particularly their Head of Hygiene, Sustainability, and Culinary. They were already planning to move ahead with a brand-wide commitment to transparency, sustainability, and high standards. When NutriCal came on board, we were able to execute that vision swiftly and efficiently, ensuring that their goals aligned with the rigorous criteria of the DM Food Elite Programme. It was truly a team effort, and it’s rewarding to see the results of such a collaborative partnership.

What specific challenges did NutriCal face while working with Armani/Mediterraneo to meet the program’s rigorous criteria? How were these overcome?

One of the main challenges was the alignment of different functions—culinary, sustainability, and hygiene—all working towards the same goal under a very tight timeline. Emaar Hospitality’s team, led by their Head of Hygiene, Sustainability, and Culinary, had already laid out a clear vision for brand-wide transparency, and NutriCal was brought in to help execute that vision quickly and precisely. This alignment was crucial, as it required a seamless collaboration between our team and theirs to ensure every part of the operation met the program’s rigorous standards.

We also faced the challenge of conducting an accurate, detailed analysis of the nutritional content and traceability of every ingredient and recipe. The program required that we not only meet high nutritional standards but also ensure that every ingredient could be traced back to its source, which added a layer of complexity. To overcome this, we implemented a robust tracking system and worked closely with the culinary team to refine recipes without compromising the quality or integrity of the dishes.

Finally, with such tight timelines, it was essential to maintain precision and speed. By staying agile, maintaining open communication, and focusing on data-driven solutions, we were able to meet the program’s strict criteria and deliver results within the required timeframe. The collaboration and dedication of everyone involved made all the difference in overcoming these challenges.

Dubai Municipality highlighted sustainability, food safety, and innovation as key pillars of the award. How did NutriCal approach these areas to help Armani/Mediterraneo achieve 1st place?

NutriCal is a food intelligence platform that leverages data and AI to optimize all aspects of food operations. For food safety, we ensured complete traceability of ingredients, including allergen checks, using our tech-driven platform to monitor and mitigate risks in real-time. On the nutrition front, we provided data-backed insights to refine dishes, ensuring they met health standards while staying true to Armani/Mediterraneo’s luxurious brand. For sustainability, our platform helped streamline sourcing, reduce waste, and minimize environmental impact across operations. By integrating food safety, nutrition, and sustainability with cutting-edge technology, we supported their success in achieving 1st place.

NutriCal played a pivotal role in ensuring nutritional precision and operational excellence. Can you elaborate on how your expertise in these areas translated into success for the restaurant?

NutriCal’s expertise in recipe management and operations was key to ensuring both nutritional precision and operational excellence at Armani/Mediterraneo. We worked closely with their culinary, food safety, hygiene, and sustainability teams to create a seamless workflow that ensured every dish was not only nutritionally balanced but also compliant with stringent regulations. The larger the operation, the more important it is to stay organized, and we helped streamline their processes to ensure everything ran smoothly.

Traceability and transparency were super important, both from a regulatory standpoint and to align with Armani/Mediterraneo’s commitment to high standards. Our platform enabled full traceability of ingredients, ensuring that every item could be tracked from source to plate. This level of transparency is critical, not just for compliance but also for maintaining the quality and safety of every dish.

What distinguishes NutriCal’s approach to food safety compliance and sustainability from other players in the industry?

What sets NutriCal apart is our holistic approach. We don’t just tick boxes for compliance; we go a step further to build a culture of food safety and sustainability that becomes part of our partners’ DNA. We help businesses implement real-time monitoring systems that track food safety standards and reduce risk, and we’re always looking for innovative ways to source more sustainably.

Additionally our unique blend of cutting-edge AI, data, and technology with a deep understanding of the human side of food operations. While our platform provides powerful tools for tracking ingredients, managing recipes, and ensuring compliance, we also recognize the importance of working closely with client teams—chefs, food safety experts, and sustainability officers. This collaboration ensures that technology is implemented effectively and tailored to the specific needs of the operation, driving success in real-world settings.

We also keep a sharp focus on the health and safety of every consumer. Our technology tracks not only food safety but also regulations that directly impact consumer well-being, from allergens to proper ingredient sourcing. This dual approach—leveraging both technology and human insight—ensures that we not only meet regulatory standards but also create dining experiences that are safe, healthy, and sustainable.

How does this award align with NutriCal’s broader mission and vision for the future of the food and hospitality sectors?

This award is a huge step in the right direction for us. At NutriCal, we envision a future where the food and hospitality sectors lead in terms of health, sustainability, and operational excellence. Winning this award with Armani/Mediterraneo is a perfect example of what’s possible when we align those values with high-end dining. We’re proud to be part of a movement that’s changing the way people think about food—where the focus is on creating healthy, sustainable dining experiences that also deliver on flavor and luxury. It’s a reflection of our broader vision to make these practices the new standard in the industry.

Collaboration was central to this achievement. Can you describe your experience working with the culinary and sustainability teams at Armani/Mediterraneo?

The collaboration with the culinary and sustainability teams at Armani/Mediterraneo was honestly a highlight of the whole project. From day one, everyone was so open and eager to innovate, which made the process a true partnership. We worked hand-in-hand with the chefs to adjust recipes and make sure they met the nutritional criteria while still reflecting the restaurant’s bold, sophisticated style. The sustainability team was equally passionate about minimizing environmental impact, and we were able to come up with creative solutions together, like reducing food waste and using more sustainable packaging. It was a fantastic, collaborative effort that I believe really contributed to our success.

In your view, how does NutriCal’s work contribute to setting a new standard for the hospitality industry in Dubai and beyond?

NutriCal is leading the charge in setting new industry standards that seamlessly balance sustainability, food safety, and nutrition with culinary excellence. Through our innovative use of AI and data technology, we’re reshaping how the hospitality industry approaches food safety, transparency, and sustainability. Our platform ensures that restaurants not only meet the latest regulatory standards but also drive innovation in sourcing, waste management, and food safety protocols.

While this project was based in Dubai, the impact of our work with Armani/Mediterraneo extends globally, serving as a powerful example of how the hospitality industry can integrate sustainability and health-focused practices at every level. At the core of our approach is a consumer-centric mindset, where the demand for transparency and sustainability is becoming a defining factor in dining experiences. NutriCal’s work is part of a broader cultural shift that is transforming the way people think about food, making healthier and more sustainable choices an integral part of the culinary world.

Hospitality

Designing Hospitality Around the Modern Traveler’s Needs

Published

3 hours ago

July 16, 2025

Integrator Web-Editor

DXBWC-South Central awaits you for an afterwork drink

Designing hospitality around the modern traveler’s needs is more than a tagline at Ishraq Hospitality—it’s the foundation of a strategy that combines smart growth, guest satisfaction, and regional insight. As the hospitality arm of the Mohamed & Obaid AlMulla Group, Ishraq operates internationally branded hotels across Dubai, with a strong portfolio rooted in IHG partnerships.

According to leadership, the company’s mission today is clear: deliver scalable excellence through operational efficiency, people-first management, and consistent service across markets.

Strategic Alliances, Local Wins

Partnerships play a critical role in Ishraq’s expansion. In 2024, collaborations with McGettigan Group and Samco Holding unlocked two key growth streams.

The launch of Goose & Gander, a London-style pub at Holiday Inn Express Dubai Internet City, revitalized the brand’s F&B profile. Simultaneously, Ishraq’s partnership with Samco Holding opened doors to the Egyptian market, with new properties in Cairo’s New Capital.

“These alliances allow us to diversify across both product and geography while staying true to our core values,” the team states.

Guest Experience Powered by Innovation

Rather than relying solely on branding, Ishraq enhances the guest experience through smart technology and consistent quality. Whether it’s a business traveler at Crowne Plaza or a family at Staybridge Suites, guests benefit from:

Digital concierge services for room service and local needs
High-quality ingredients across all F&B tiers (even at Express properties)
Centralized procurement systems to ensure consistency and value

As a result, Ishraq hotels maintain affordability without sacrificing excellence—a balance increasingly demanded by modern travelers.

Why IHG? And What’s Next?

Ishraq’s loyalty to IHG remains central to its strategy. Programs like IHG One Rewards and IHG Business Rewards support both performance and guest retention. Still, the group remains open to new brand affiliations—especially in F&B and emerging geographies.

Looking ahead to 2025, Ishraq plans to expand into Georgia with Crowne Plaza Batumi and Batumi Hotel Apartments. Egypt will also see the opening of two new properties in the New Capital.

“We grow with purpose,” the COO emphasizes. “Every project must align with our commercial and brand values.”

Leading with Structure and Flexibility

Ishraq Hospitality’s leadership model relies on clustering teams, cross-property collaboration, and clear SOPs. However, what makes the model work is empowerment.

“Great hospitality starts with empowered people and leads to loyal guests,” the COO shares—a mantra reflected across all levels of the organization.

By blending structure with flexibility, Ishraq achieves rapid responsiveness, brand consistency, and long-term success, even in a competitive market like Dubai.

For more on this exciting topic, check out Digital Magazine Hospitality – The Integrator

Hospitality

Seasonal Staffing in UAE Hospitality: The Future is Flexible

Published

4 hours ago

July 16, 2025

Integrator Web-Editor

As tourism in the UAE becomes more competitive and year-round, hotels are rethinking how they build their teams. Seasonal staffing in UAE hospitality is no longer just a trend—it’s a structural shift that is redefining how hotels operate.

To explore this further, we spoke with Nikhil Nanda, Director at Innovations Group, who shared deep insights into today’s hiring landscape and how flexibility is reshaping the future of hospitality staffing.

A Hiring Surge Driven by Flexibility

According to Nikhil, hiring in UAE hospitality has surged, not only in terms of volume but also in how staffing is structured. Cities such as Dubai and Abu Dhabi have seen a wave of new hotel openings. As a result, there’s greater demand for flexible, short-term staffing models.

For instance, during high seasons, hotels increasingly rely on part-time or seasonal workers to manage peaks in occupancy. This allows them to scale up without committing to long-term overheads, which is especially useful in today’s fluctuating market.

Back-of-House Roles Are Booming

Additionally, there’s been a dramatic rise in back-of-house hiring, particularly in areas like housekeeping, cleaning, and lifeguarding. Over the past five years, this segment has seen a 70% increase, driven by both operational needs and the UAE’s emergence as a year-round tourist destination.

While summer used to be quieter, changing travel trends mean hotels must now stay fully staffed—even in the hottest months.

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Smarter Sourcing, Global Talent

To meet this rising demand, hospitality employers are now tapping into global talent pools. Nikhil notes an uptick in sourcing from Eastern Europe, East Asia, Kazakhstan, and several African nations. These regions provide diverse, English-speaking candidates who bring both reliability and adaptability.

Furthermore, companies are getting smarter about employee retention. Initiatives such as cultural training, flexible shifts, and engagement programs are now common. These strategies are not just perks—they’re essential to keeping talent motivated and loyal.

“Today’s workforce is looking for more than pay—they’re looking for purpose, respect, and a healthy work culture,” says Nikhil.

How Innovations Group Powers High-Volume Hospitality Hiring

Through Innovations Group, Nikhil and his team offer targeted, flexible staffing solutions for hotels and resorts across the UAE.

Their services include:

High-volume staffing for hotel openings
Monthly, seasonal, or project-based contracts
A ready-to-deploy talent pool with hospitality experience
Global recruitment through trusted sourcing networks

Importantly, their speed and scalability give hotels the agility to adapt in real time—something that is crucial in today’s dynamic market.

“We’re not just filling roles—we’re helping hotels stay ahead,” Nikhil emphasizes.

For more on this, check out Digital Magazine Hospitality – The Integrator

Hospitality

The Muse and Views and Beyond: Inside Hilton Dubai Palm Jumeirah with Shadi Refai

Published

4 hours ago

July 16, 2025

Integrator Web-Editor

Imagination Brunch image dancing singing entertainment

At the shimmering edge of Palm Jumeirah, one hotel continues to shape the future of hospitality in the UAE: Hilton Dubai Palm Jumeirah. At its helm is Shadi Refai, Hotel Manager with more than 25 years of experience, who blends strategy with empathy to lead one of the city’s most dynamic destinations.

A Leader Evolved: From Operations to Visionary

Throughout his career, Refai’s leadership has transformed significantly. Initially, he focused on operations, where structure and performance were paramount. However, over time, his role expanded into one that emphasizes people-first thinking, strategic agility, and cultural awareness.

“I lead with clarity of vision, but I leave room for creativity,” he says. “I see myself as both a strategist and a coach.”

Notably, his experience in opening major properties such as Hilton Salwa Beach Resort and the Palm Jumeirah taught him to unify diverse teams under one shared vision. Today, he leads as both a strategist and a coach, balancing operational excellence with emotional intelligence.

Building Morale with Humor, Fairness, and Heart

Naturally, managing a flagship property through its pre-opening phase and beyond requires more than just systems—it requires soul. According to Refai, fairness, humor, and heart aren’t soft values; they’re serious leadership tools.

“We lead by listening. We recognize, we reward, and we keep the energy human,” he explains. This human-first culture is reflected in standout moments—from launching the lively Negroni Lounge to curating brunches that balance fun with flavor.

Sustainability by Design, Not Slogan

While many brands talk about sustainability, Hilton Dubai Palm Jumeirah has woven it into its very structure. As Refai notes, “It’s not about checking boxes—it’s about rebuilding from the ground up.”

For example, smart HVAC systems optimize energy without compromising comfort. Additionally, car park exhausts and kitchen ventilation have been re-engineered for efficiency. The property even generates solar power for its spa, leading to significant reductions in both emissions and costs.

“We’ve saved AED 285,000 per month in cooling costs alone,” Refai adds.

Moreover, digital upgrades like paperless check-ins and mobile keys cut down on waste while enhancing the guest experience.

Ten F&B Concepts, One Unified Experience

With 10 distinct F&B venues, from Barfly by Buddha Bar to the family-focused Imagination Brunch, consistency and innovation are top priorities.

Through cross-training, clear strategy, and open communication, Refai ensures each venue has space to thrive. “Innovation lives in the details,” he adds, noting how each Negroni venue found its twist—from tableside service to live jazz pairings.